Worst Access Control Manufacturers 2018

By Brian Rhodes, Published on Apr 18, 2018

Three access control providers stood out as providing the most problems for integrators.

In this report, we analyze the answers to:

"** *** **** ****, what ** *** ***** access ******* ********** ********/****** you **** ***** ****? Why?"

** *** ***** ****** ******* **** *******, ***** *** *** top ******. **** ****** improved *** ***** ** the **** * *****? Can ****** ****** ****? Moreover, **** *** ******* access ******** ********* *** ***** **** ** ********** ** the ******? ** ******* *** results ******.

[********: ** *********** *** ******** ** ******* *** any **** *********, ********* these *******. ****** ****** any ********** *********** ** info@ipvm.com.]

Top *******

*** ***** ******* ***** choices:

  • *****: ********* *** #* worst ** **** **** the **** '*****' *****, Lenel ****** *** *** 'net ********' ******** **** after ********* ** ******** votes. 
  • **** *******: *** ******* ******** ******** ***** ******** ********** ******* ******* negative *** ** ******* issues *** * ******* management *********. ***** *** a *********** ****** ******** in ***** ** ****** ** *******, those *** ******* ** the ******** *** ** mostly ** ******** ***** it.
  • ********: ***** ******** *** ********, Avigilon *** * *********** number ** ***** **********, a ********* ***** ***** how ***** ******** ******** generally *** *** *** strongly ******** **** ********* (#* ********),*** (**** #* ********), *** ***** ********* (#* ********).

*** * ******* ******* to: *****.  ******* ***** a ******** ******** ** North ******** *** ******** access *******, *** ******* video ***** ********** ******* negative ****** ******* ******** among ******* *** **** tried **, **** ** favorite **********.

*******, ** *** ******** side, **** */*** ** the ***+ ********** ********* reported *** ****** *** significant ********, * ******** sign *** *** ****** market ** *******. 

Compared ** ****

*** ****** ****** *** changed ***** *** **** survey ****** ********, *** ******** ******* those *******:

  • ******** ** * ****** factor ** ******. ******** to **** ***** ******** ACM *** *** ************* mentioned, *** ******** ********* much **** *********** ** 2018.
  • ***** ****** *** ************ **** ****** *****. Dahua *** ********* **** * significant ***** *********, *** established ************ *** ******* are *** ******* ******* up *** ****** *****. Responses ****** ********* ** Dahua *** * ******** of ***** ****** ********* offerings.
  • *** ****** ****** ** a ***** ******* ******* fragmented, **** **** ** ********* being ***** '*****' ** least ****.

Lenel *******

********* *** *** '*****' rank: *****.  

*******, ** ******* ********** by, ********* ** *** executives [***: ***** ********* ** *** (Now ** ****)] *** ******* *** ********* to ******* *** ******* widespread ****** *************** **** service, ***** *******, *** technical *******.

*********** *** *********** ****** of *****'* **** *** installed ****, *** ***** volume ** ******** ***** is **** ******** *** to *** *******'* ****** successes. ******, ***** ******** a ******** ****** ** 'favorite *****' ***** ** well, *** **** **** factoring ***** **, *** negatives **** ***** *** greater.

**** *** ********** **** the *****:

  • "*****. ** ** **** of ******** **** *****, but ** *** ********** treated **** * ******. They ******** ** **** high ********, *************** *** level *******, *** * corporate *********. **** **** a **** ******* ***** system, *** * ** convinced ****** ***** ***** anything ***** **. ***** lots ** **** ** phone **** *** ***** programmers ***** ** ****."
  • "** ***** ***** *** gave *** ******* ************ discount ******* ***** **** one ** ** *********** names ****** ** *** letterhead."
  • "***** **** **** * few *** *** **** issue ** ************ ** very ********** ******* **** putting ******** ********, *********** and *******, ******* **** and ******** ******, ***. Lenel - *** ******** support ****** *** *****. I **** **** ** when ** ********* *** I **** ** ********* I **** ****."
  • "*****. ***** ****** ***** seems ** *** **** about *************. * **** to *** *** ******* on *********. * ****** we *** ** *** same "****" *** **** act **** * ** another ******** ** ****."
  • "*****. ** *********** ******** a ******** ** * very *** ******* ** software. ** **** ****** but *** ******** ****** a ******* ***** **** the ****** *******. *** software *** ** ***** that ****** *** ******* process ** ****. ** worked ******* *** ***** and ****** **** ** the ******** ******** *** the ******** *** ** a ********* ******** *****. It **** ***** ******* months ** ******* *** issue *** ** **** us * **** ***** customer."
  • "***** - ********* ****** and **** *******. **'** actually ** *** ******* of ********* *** *** Lenel ******* ** ***** platforms. **'* * ***** too. *** ******** ** good, ******** **** *** has **** ********."
  • "*****, ** ***** *** some **** ** * few ******** *** ****** no ****** *** *** result. ***** *** ****** kicked ** ***. ** happened * ***** ***** with ***** *** ***** 2-3 **** ******* ********* we *** **** *** other ********** ** *** last ** *****."
  • "*****- ** ** ********** getting ****** ******* *** inconsistent *** ******** ******* painful."
  • "***** ******* **** *******."
  • "*****. ** **** **** waiting * **** *** integration ** *****."
  • "*****. ******** ******* ** the ***** **** *** technical ****."
  • "*****. ***** **** ******* is ******** *** *** wait *** **** ** too ****."
  • "***** - ** ******* or ****** **."
  • "***** ** ********, *** it ***** ** *** because **** **** ** be *** ****.  *** these **** ******* * return **** ** * miracle."

Keri *******

**** ** *** ******** criticism ******* ** **** Systems. ***** ** ******* smaller ****** ** ******, several ******* ****** ******* with *** *******, **** to *** ***** ** ripping *** *** ********* installed *******:

  • "*** ***** ********** *** with **** *******. ** were ********** ** ******* an ***** ******* *** it ******** ******** *** database ******* **** ** Keri. ** **** ******* a *** ** ***** for *** ******** *** when ** ** *** files **** **** **** they **** ********* *** unusable. ***** ****** ** complaining *** ********** ** **** ******* **** "***** is ******* ** *** do". ** ******** *******, no ******, *** **** an ********* **** **** messed **. ******** ** *** ** no ****** *** **** product."
  • "****, ***** ******* **** and *******. ******** ** ********."
  • "**'** *** ** ******* a ****** **** ******* installed ****** ** **** over. **** ******** ******* boards ******* ** *** system, ******* ** **** of ********* *** *** system ** *** ** robust ** ***** ******* we've *********."
  • "** **** ******* ****, too **** ** * crapshoot *** **."
  • "******* *** *** ** all *** **** ***** we've **** ***** **** supporting, ** **** ********** trying ** **** **** support."

****'* ******** **** ********* negative, ********* *** *******'* difficulty ********** ******* ** more **** **** ** isolated ************.

Avigilon ***

******* *** *********** ******** positive ** ******** ** previous ******, ******** *** votes *** ** ** 2018. ***** ******** *** been * ******** ***** dealers *** ***** *** cameras, ******** ***** ****** are **** **** *****.

******* ******* ******* *** platform *** ******* ** larger *********** *** **** backend *********** *** ******* is *** ****** ** to *** ****:

  • "********. ** *** * job **** ******* **** a ****** *********** ******** that *** ******* ** their ********* ** *****. Extra ***** *** **** started ******* ***** ********* quite * *** ** testing *** *********** ** our ****. *** ******** ended ** ******* *** plug, ******** ** * result ** ***** ************ with ** ***/** *** product."
  • "******** *** - ******* third ***** *****."
  • "******** ***, ******** ** an ********** ******, ******* we **** *** ******** and **** ****** **** installed ***** ** *****."
  • "******** ***. **********, * very **** **** *** product. ****** *** ** co-workers **** ** **** to ********* *** *** after ******* **** ** it, *** **** ** our ********* *** **** to ****** ** ***. Lots ** ******* ***** even ****** **** **** been *******."
  • "******** ****** *** ****** better, *** ** ** still *** ******* ******* in *** ****** **** and ** *** **** service ***** ***** ** and *** ****** ****** it ***."
  • "** ******* *** ******* there *** ****** ******* out ***** *** *** money *** ** ** easier *** ** ** support."

******, ***** *********** ******* ACC *** *** *** tightened ** ****** ********, not *** ************ **** non-Avigilon *** ***** ******** are ******* ** ******** executed.  

Dahua ******

*** ** * ******* mention, ***** ****** ******** sharp ******** *** **** technical ******* *** ******** ******:

  • "*****. ****** **** ******* relays ** ** ************* overheating *** ******** ** closed ********. ******** ** doors ********* ******** ***** hours, ***** ****** ****** by **** ***** ********, countless ***** ** *************** on ******** ****** *****, and ** *** *** replacing *** ****** **** a **** ********* (*** reliable) ******."
  • "***** ******** ******* **** wouldn't *** **** ** us ** ***** ******."
  • "***** ****** - *** time, *** ***** *****."
  • "***** *** **** ** help ******** **** ********* application *** ********* ****** compared ** ******."

** *********** *** *******'* access ******* ******** *** ***** that ** * *** disadvantages ** *** ***** ****** ******* ****. ***** *** ***-***** may ****** ** ****, the ****** ****** ***** the *******, ********, *** reliability ** ***** ********* platforms.

No **********

* ******* ****** ** *********** had ** ***** ****** experience. *** **** **********, access *********** *** ******* to *** ** *** brands, *** ****** ***** ****** ************* **** *** ***** *** / *** Manufacturers **** ***** * ******* ********** may ****** ******** ***** brands ** * ****** job, ****** ******* ** generally ******* ** **** one ** *** ********* for *** **** * company ********:

  • "** *** *********** ** complain *****."
  • "* ***'* ***** ** a ******** ********* **** any ** *** ********."
  • "** **** **** *** access ******* *******, ** I ***'* ******* ** with ******."
  • "****** ** **********. ** are **** **** *** support ** *** **** our ******* *******."
  • "** **** *** *** systems *** ***** *** a ****** *** ********** with ****."
  • "****, ** **** **** two ******* *** ****** control ** **** **** vendors ***** *** *** good *** *** ***. The *** ** ******* availability ** ***** *** their ******* *****."
  • "***'* *** ** **** had *** ***********. ** limit ********* ** ********** with ***-***** *************, ******** House, *******, **** *******."
  • "*****'* *** *** ****** bad ***********. **'** **** Kantech, ****, *** *********. All ****."
  • "******* ************ **** * would **** "*****". *******'* new ****** *** ***** wireless **** *** **** points *** **********, *** nothing ***** ****** ** as *****."
  • "*****'* *** ***. ** went ******* ******* * few ***** *** ** we're *** ****** ************* with *** ********* ***** now."
  • "** **** *** **** problems **** *** ** them. *******, ** *** not **** ******** *****. No *** ****** ** thrown ***** *** ***. Now *** ***** ****** of ***** ************* ** hardware ***** *** *** without **********."
  • "*** *** **** ******, but ** *** * Lenel ***** ** ***** with ***** *** *********. We **** **** ******** ACC *** *** ** the ******** ** ******* for ** ********** ********."
  • "**** *** *** *** bad *********** ** *** last ****. *******, * would **** ** *** more ****** ******* ** upfront **** ***** *********** online, **** ** ******* door *****, ******** ****, and ********. ** ** very **** ** ******** access ******* ******* ******. IPVM *** ********* ** ISC **** *** *** more **********."
  • "****, ** ****** **** DSX, *****, *****, *********, TyCo ******** ********* ** the ******* *****."
  • "** *** **** ****, I ****** *****'* *** a ****** *** ********** with ** ****** ******* manufacturer.."

Fragmented ************ ********

* ******* ******** ** integrators ********* ***** ****** that ******** ************* ***, but ** **** ******* criticisms.  ***** **** ****** *** not ******** ******** *** negative (** *** ********) votes, **** ***** *********** better *****, ***********, ** marketed *****. ***** '******' included:

  • "******** *****. **** ******* whatsoever *** ********* **** was ***% * ******** issue. **** **** ** be **********, *** ***** overall *******, ********* *****, has **** ********** ********."
  • "*******, **** ****** ** give ** ****** ****** even ****** ** ******* dozens ** ****** *****. They *** ********** ***** old ******* ***** ** total ********. ** **** awarded * ** **** job *** **** ****** it ******* * ****** dealer **** ****** ** the ******* ***."
  • "******* ********. **** ****** to ***** ***** ******* is ****. ***% ********* and ** ****’* ***."
  • "*******. ***: **** *** too ********** *** *******. Support ** *** ****."
  • "********. ******** *************, ********* third ***** *************, *********** support, ****** ********."
  • "** *** * ******* dealer *** ** *** been * ******** ** get *** *** ****** deployed ******* ********** ******, custom ***********, *********, *** getting **** ******. ** haven't ***** **** ** be ****** ********** *** they *** ******* **** important ******** ** ***** setup."
  • "**. ******* *** ****** panels ** ****. * had ** ********** ******* 12 ****** ** ***** to ******* *** ********."
  • "*****. ************** ********, *** long ** * *** for ******** ** **** place ** *** ******, etc."
  • "******. ***** *** ***** got **** ** ** when * ****** **** for **** **** **** an ***********."
  • "********* ******** **** ** drop ***** ***** ******** and **** *** ****** with ** **** ******* for **** ***** ** prove ********* - ********."
  • "*** - ***** ******** and ***** ******** ** old *** *** ** date. ****** **** ***-*** modules *** *** ********'* network ******** *********."
  • "****-******** ******** ******* *** programming ** **********."
  • "**** - ********, *** QC *** ********* **** their ********** **** **** to *** ***** **** out."
  • "**** ***** *******. **** controllers **** ** ************ have ****** ********* *******, but ** **** **** these ** * ****** customer **** *** *** pre-existing *******."
  • "**** *****, ***** ***** are ******** *** ***** software ** *****, **'* just *** * **** experience."
  • "****** ***, ****'** *** too ********... ** * standalone ****** ** **********. And ***** ******** ******* is ********."
  • "* **** *** *** much *********** **** **** but ***** **** * deal **** ******** *****, it ** * ***** pain. **** *** *** helpful **** ***-***** *******. I **** **** **** are ** *** **** they ***** ** *** care ***** ***** ***********."

Access '*********' ****

*******, ** **** ******* our ********* '******** ******' results, ***** ** ***** the **** ****** ****: "What ** **** ******** access ******* ********** ********/******? Why?"

Comments (24)

I always look forward to these reports, for what we use and might be thinking of using, or have to compete against. Not as sensational as some topics, but critical to what we expect and look forward to as members. Thanks!

Stanley PAC, unreliable, readers always break as do the control units. Support isnt good :(

Really surprised since any old ape can do access control;.... Or at least that is what I thought the NVR/Video people believe and have claimed. But since Bigger is always Better (cynical),........everyone gets exactly what they deserve based upon the choices and decisions they have made.

Many have come and many have gone. Jump on in,...the access waters are warm.   

Really surprised since any old ape can do access control;.... Or at least that is what I thought the NVR/Video people believe and have claimed

That has to be trunk slammers, because I never thought so. (Being primarily a video guy who knows enough about access to be dangerous.)

That has to be trunk slammers, because I never thought so. (Being primarily a video guy who knows enough about access to be dangerous.)

I agree. I find it to be incredibly difficult when providing door hardware, locksets, etc.  There are a lot more variables at play with access control when doing more than just a reader and electric strike/maglock.  I found video much easier to comprehend. 

Someone contacted us, saying they were from Lenel. The person said that they had been improving things over the past 2 years and expressed concerns about the results.

A few things:

Even if Lenel is improving things (and people close to Lenel say they are trying), it takes time. How much and how broadly is Lenel improving are key questions?

Moreover, I know it is easier to deflect and pretend the results are false or whatever. For example, there is the contingent that says our critical coverage of Dahua and Hikvision is because we don't like 'the Chinese'. And presumably, the critical coverage of Arecont and Lenel is that we don't like 'the Americans'. At some point, though, it is better to directly look at what those problems are and fix them.

Like politics, there is little to no objectivity anymore.

Prowatch came out of this one unscathed.

No, not at all.  There were two 'worst' votes for ProWatch citing old interface and server services dependencies, and two comments critical of Honeywell's exclusivity requirement.

ProWatch did not make the 'top' list because it is not as commonly used as Lenel or C-Cure or Avigilon ACM, etc.

Avigilon ACM is significantly younger than Pro-Watch.  While I suspect that more new installations are Avigilon, the installed base of Pro-Watch must be larger unless ACM has had tremendous growth the past few years.

Was Honeywell’s NETAXS mentioned as much as in 2016? We have been ripping those out left and right?

Honeywell mentions described 'ProWatch', and especially the sales exclusivity requirements, but NetAXS was not specifically called out except for one vote.

I suspect this has more to do with the product being the domain of primarily alarm installers (expansion modules to alarm panels), while our members commonly install separate access systems.

Agreed. Honeywell NetAXS and Winpak used to be our primary Access Control solution but due to the high cost, cumbersome interface, and lack of technological advances we are no longer selling them. 

Which platform replaced Honeywell in your offerings?

What about Galaxy Access Control.  Anything good or bad said about them?

As a smaller player, Galaxy did not strongly register in either 'worst' or 'best' results.  They had one 'best' vote and zero 'worst' votes.  

Good to know we hit the list, being a smaller player and all...

No disrespect intended...

Sometimes it's good to be small, it means you have a smaller target on your back.

None taken, we are proud to still be an independently owned and US based manufacturer (a real manufacturer of access products.. design, develop and deliver our own hardware and software in house). . We are small, 37 employees but many in our space have not survived as many years as we have, since 1974, building quality access products since 1984 nor experienced the the level of installed systems for a group our size. 

Rick please pm me sometime Here thanks

I have been using Linear E3 panels and absolutely love them, we have several over 50 door systems and have never had to change any hardware after 2 plus years of being installed. Good customer and tech support. Nice using a product that works as described and is focused on pleasing the dealer/end user not just their profit margins i.e PTI, Doorking. 

Thank You for another interesting report

Our Access Control business has increased in a big way 

However most of the brands we carry are not really mentioned

We have been doing very well with 

Keyscan

Hartman Controls

Rosslare

Kantech (one comment about the sales side)

3xlogic (formerly infinias)

ZK Access (i saw one mention)

I know that Lenel is big with the larger integrator's

However in my experience the average access control job is just 3 doors

It would be great to get some reviews on these brands as well

I look forward to further discussion

I was hoping to see my most used systems from Identicard Premisys, or Identive Hirsch Velocity, and even Paxton.  Please report on some of the larger systems that have more than 5 doors. We do from 9 - 18 doors with our systems.

 

Thanks,

Read this IPVM report for free.

This article is part of IPVM's 6,581 reports, 886 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

Worst Access Control Manufacturers 2020 on Sep 30, 2020
200+ Integrators told IPVM "In the past year, what access control...
Favorite Access Control Manufacturers 2020 on Sep 28, 2020
200+ Integrators told IPVM "What is your favorite access control management...
Worst Manufacturer Technical Support 2020 on Oct 15, 2020
4 manufacturers stood out as providing the worst technical support to ~200...
Worst Camera Manufacturers 2020 on May 06, 2020
Which camera manufacturer have integrators had the worst experience with in...
The NOT Outstanding Security Equipment Manufacturer 2020 on Oct 02, 2020
The "OSPAs" promised to be credible, transparent, and respectable. They have...
Access Visitor Management Systems Guide on Jul 22, 2020
"Who are you, and why are you here?" Facilities that implement Visitor...
Mobile Access Control Usage Statistics 2020 on Sep 21, 2020
Most smartphones can be used as access control credentials, but how...
Forced Door Alarms For Access Control Tutorial on Aug 17, 2020
One of the most important access control alarms is also often ignored....
Access Control and Video Integration Statistics 2020 on Oct 08, 2020
Video Surveillance and Access Control are two of the most common security...
Weak ISC West Virtual 2020 on Oct 08, 2020
"I feel like I am attending a carpet cleaner's convention at a grim little...
Best Manufacturer Technical Support 2020 on Oct 16, 2020
5 manufacturers stood out as providing the best technical support to ~200...
Dahua, Hikvision, ZKTeco Face Mask Detection Shootout on Jun 19, 2020
Temperature tablets with face mask detection are one of the hottest trends in...
Uniview Deep Learning Camera Tested on Jul 14, 2020
Uniview's intrusion analytics have performed poorly in our shootouts. Now,...
Infinova, March Networks and Swann H1 2020 Financials Examined on Sep 02, 2020
While Dahua and Hikvision, helped by fever camera sales, are recovering from...
Worst NVR / VMS Manufacturers 2020 on Feb 10, 2020
For the second time in a row, a global manufacturer has been selected by...

Recent Reports

Panasonic Presents i-PRO Cameras and Video Analytics on Oct 19, 2020
Panasonic presented its i-PRO X-Series cameras and AI video analytics at the...
Augmented Reality (AR) Cameras From Hikvision and Dahua Examined on Oct 19, 2020
Hikvision, Dahua, and other China companies are marketing augmented reality...
18 TB Video Surveillance Drives (WD and Seagate) on Oct 19, 2020
Both Seagate and Western Digital recently announced 18TB hard drives...
Watrix Gait Recognition Profile on Oct 16, 2020
Watrix is the world's only gait recognition surveillance provider IPVM has...
Intel Presents Edge-to-Cloud Ecosystem for Video Analytics on Oct 16, 2020
Intel presented its processors and software toolkit for computer vision at...
Best Manufacturer Technical Support 2020 on Oct 16, 2020
5 manufacturers stood out as providing the best technical support to ~200...
Microsoft Azure Presents Live Video Analytics on Oct 15, 2020
Microsoft Azure presented its Live Video Analytics offering at the September...
Worst Manufacturer Technical Support 2020 on Oct 15, 2020
4 manufacturers stood out as providing the worst technical support to ~200...
Clorox Announces, Then Pulls, Fever Camera on Oct 15, 2020
For almost one week, Clorox was marketing fever cameras. The booming...
Faulty Hikvision Fever Cam Setup at Mexico City Basilica and Cathedral on Oct 14, 2020
Donated Hikvision fever cameras (claiming screening of 1,800 people/min. with...
Directory of 209 "Fever" Camera Suppliers on Oct 14, 2020
This directory provides a list of "Fever" scanning thermal camera providers...
Avigilon UMD / UAD Tested on Oct 14, 2020
Avigilon's Unusual Activity Detection and Unusual Motion Detection claim to...
Longse Promoting Hikvision Partner Fullhan Chip Based Cameras on Oct 14, 2020
With Huawei HiSilicon production being shut down at TSMC, camera...
Meridian & Goodview (BEMS Relabeller) Temperature Screening Tested on Oct 13, 2020
A lot of temperature tablets look exactly alike and that is because they use...
Monitoring Alarm Systems From Home - Innovation or Danger? on Oct 13, 2020
Remote monitoring by alarm companies since COVID-19 is bringing cost savings...