"** *** **** ****, **** ** the ***** ****** ******* ********** ********/****** you **** ***** ****? ***?"

** *** ***** ****** ******* **** *******, ***** *** *** *** ******. Have ****** ******** *** ***** ** the **** * *****? *** ****** unseat ****? ********, **** *** ******* access ******** ********* *** ***** **** ** ********** ** *** ******? ** examine *** ******* ******.
[********: ** *********** *** ******** ** ******* *** *** **** reporting, ********* ***** *******. ****** ****** any ********** *********** ** ****@****.***.]
Top *******
*** ***** ******* ***** *******:
- *****: ********* *** #* ***** ** 2018 **** *** **** '*****' *****, Lenel ****** *** *** '*** ********' platform **** ***** ********* ** ******** votes.
- **** *******: *** ******* ******** ******** ***** ******** ********** ******* ******* ******** *** to ******* ****** *** * ******* management *********. ***** *** * *********** access ******** ** ***** ** ****** ** *******, those *** ******* ** *** ******** did ** ****** ** ******** ***** it.
- ********: ***** ******** *** ********, ******** *** a *********** ****** ** ***** **********, a ********* ***** ***** *** ***** Avigilon ******** ********* *** *** *** strongly ******** **** ********* (#* ********),*** (**** #* ********), *** ***** ********* (#* ********).
*** * ******* ******* **: *****. Despite ***** * ******** ******** ** North ******** *** ******** ****** *******, the ******* ***** ***** ********** ******* negative ****** ******* ******** ***** ******* who **** ***** **, **** ** favorite **********.
*******, ** *** ******** ****, **** 1/3rd ** *** ***+ ********** ********* reported *** ****** *** *********** ********, a ******** **** *** *** ****** market ** *******.
Compared ** ****
*** ****** ****** *** ******* ***** our **** ****** ****** ********, *** ******** ******* ***** *******:
- ******** ** * ****** ****** ** access. ******** ** **** ***** ******** ACM *** *** ************* *********, *** platform ********* **** **** *********** ** 2018.
- ***** ****** *** ************ **** ****** *****. ***** *** Hikvision **** * *********** ***** *********, *** established ************ *** ******* *** *** quickly ******* ** *** ****** *****. Responses ****** ********* ** ***** *** a ******** ** ***** ****** ********* offerings.
- *** ****** ****** ** * ***** remains ******* **********, **** **** ** ********* being ***** '*****' ** ***** ****.
Lenel *******
********* *** *** '*****' ****: *****.
*******, ** ******* ********** **, ********* of *** ********** [***: ***** ********* ** *** (*** ** ACRE)] *** ******* *** ********* ** ******* and ******* ********** ****** *************** **** service, ***** *******, *** ********* *******.
*********** *** *********** ****** ** *****'* VARs *** ********* ****, *** ***** volume ** ******** ***** ** **** possible *** ** *** *******'* ****** successes. ******, ***** ******** * ******** number ** '******** *****' ***** ** well, *** **** **** ********* ***** in, *** ********* **** ***** *** greater.
**** *** ********** **** *** *****:
- "*****. ** ** **** ** ******** with *****, *** ** *** ********** treated **** * ******. **** ******** to **** **** ********, *************** *** level *******, *** * ********* *********. They **** * **** ******* ***** system, *** * ** ********* ****** there ***** ******** ***** **. ***** lots ** **** ** ***** **** 3rd ***** *********** ***** ** ****."
- "** ***** ***** *** **** *** project ************ ******** ******* ***** **** one ** ** *********** ***** ****** on *** **********."
- "***** **** **** * *** *** the **** ***** ** ************ ** very ********** ******* **** ******* ******** projects, *********** *** *******, ******* **** and ******** ******, ***. ***** - has ******** ******* ****** *** *****. I **** **** ** **** ** superiors *** * **** ** ********* I **** ****."
- "*****. ***** ****** ***** ***** ** not **** ***** *************. * **** to *** *** ******* ** *********. I ****** ** *** ** *** same "****" *** **** *** **** I ** ******* ******** ** ****."
- "*****. ** *********** ******** * ******** to * **** *** ******* ** software. ** **** ****** *** *** customer ****** * ******* ***** **** the ****** *******. *** ******** *** an ***** **** ****** *** ******* process ** ****. ** ****** ******* the ***** *** ****** **** ** the ******** ******** *** *** ******** was ** * ********* ******** *****. It **** ***** ******* ****** ** resolve *** ***** *** ** **** us * **** ***** ********."
- "***** - ********* ****** *** **** support. **'** ******** ** *** ******* of ********* *** *** ***** ******* to ***** *********. **'* * ***** too. *** ******** ** ****, ******** well *** *** **** ********."
- "*****, ** ***** *** **** **** on * *** ******** *** ****** no ****** *** *** ******. ***** the ****** ****** ** ***. ** happened * ***** ***** **** ***** and ***** *-* **** ******* ********* we *** **** *** ***** ********** in *** **** ** *****."
- "*****- ** ** ********** ******* ****** support *** ************ *** ******** ******* painful."
- "***** ******* **** *******."
- "*****. ** **** **** ******* * year *** *********** ** *****."
- "*****. ******** ******* ** *** ***** side *** ********* ****."
- "*****. ***** **** ******* ** ******** and *** **** *** **** ** too ****."
- "***** - ** ******* ** ****** up."
- "***** ** ********, *** ** ***** me *** ******* **** **** ** be *** ****. *** ***** **** getting * ****** **** ** * miracle."
Keri *******
**** ** *** ******** ********* ******* on **** *******. ***** ** ******* smaller ****** ** ******, ******* ******* report ******* **** *** *******, **** to *** ***** ** ******* *** and ********* ********* *******:
- "*** ***** ********** *** **** **** Systems. ** **** ********** ** ******* an ***** ******* *** ** ******** firmware *** ******** ******* **** ** Keri. ** **** ******* * *** of ***** *** *** ******** *** when ** ** *** ***** **** from **** **** **** ********* *** unusable. ***** ****** ** *********** *** ********** ** were ******* **** "***** ** ******* ** *** do". ** ******** *******, ** ******, not **** ** ********* **** **** messed **. ******** ** *** ** ** ****** use **** *******."
- "****, ***** ******* **** *** *******. ******** ** outdated."
- "**'** *** ** ******* * ****** Keri ******* ********* ****** ** **** over. **** ******** ******* ****** ******* in *** ******, ******* ** **** of ********* *** *** ****** ** not ** ****** ** ***** ******* we've *********."
- "** **** ******* ****, *** **** of * ********* *** **."
- "******* *** *** ** *** *** Keri ***** **'** **** ***** **** supporting, ** **** ********** ****** ** have **** *******."
****'* ******** **** ********* ********, ********* the *******'* ********** ********** ******* ** more **** **** ** ******** ************.
Avigilon ***
******* *** *********** ******** ******** ** negative ** ******** ******, ******** *** votes *** ** ** ****. ***** Avigilon *** **** * ******** ***** dealers *** ***** *** *******, ******** about ****** *** **** **** *****.
******* ******* ******* *** ******** *** trouble ** ****** *********** *** **** backend *********** *** ******* ** *** always ** ** *** ****:
- "********. ** *** * *** **** through **** * ****** *********** ******** that *** ******* ** ***** ********* up *****. ***** ***** *** **** started ******* ***** ********* ***** * bit ** ******* *** *********** ** our ****. *** ******** ***** ** pulling *** ****, ******** ** * result ** ***** ************ **** ** and/or *** *******."
- "******** *** - ******* ***** ***** items."
- "******** ***, ******** ** ** ********** system, ******* ** **** *** ******** and **** ****** **** ********* ***** 64 *****."
- "******** ***. **********, * **** **** like *** *******. ****** *** ** co-workers **** ** **** ** ********* and *** ***** ******* **** ** it, *** **** ** *** ********* can **** ** ****** ** ***. Lots ** ******* ***** **** ****** they **** **** *******."
- "******** ****** *** ****** ******, *** it ** ***** *** ******* ******* in *** ****** **** *** ** get **** ******* ***** ***** ** and *** ****** ****** ** ***."
- "** ******* *** ******* ***** *** better ******* *** ***** *** *** money *** ** ** ****** *** us ** *******."
******, ***** *********** ******* *** *** ACM *** ********* ** ****** ********, not *** ************ **** ***-******** *** party ******** *** ******* ** ******** executed.
Dahua ******
*** ** * ******* *******, ***** access ******** ***** ******** *** **** technical ******* *** ******** ******:
- "*****. ****** **** ******* ****** ** NO ************* *********** *** ******** ** closed ********. ******** ** ***** ********* unlocked ***** *****, ***** ****** ****** by **** ***** ********, ********* ***** of *************** ** ******** ****** *****, and ** *** *** ********* *** system **** * **** ********* (*** reliable) ******."
- "***** ******** ******* **** ******'* *** back ** ** ** ***** ******."
- "***** ****** - *** ****, *** never *****."
- "***** *** **** ** **** ******** with ********* *********** *** ********* ****** compared ** ******."
** *********** *** *******'* ****** ******* problems *** ***** **** ** * *** disadvantages ** *** ***** ****** ******* ****. ***** *** ***-***** *** ****** to ****, *** ****** ****** ***** the *******, ********, *** *********** ** other ********* *********.
No **********
* ******* ****** ** *********** *** ** worst ****** **********. *** **** **********, access *********** *** ******* ** *** or *** ******, *** ****** ***** ****** ************* **** *** ***** *** / *** ************* **** ***** * ******* ********** *** ****** multiple ***** ****** ** * ****** job, ****** ******* ** ********* ******* to **** *** ** *** ********* for *** **** * ******* ********:
- "** *** *********** ** ******** *****."
- "* ***'* ***** ** * ******** situation **** *** ** *** ********."
- "** **** **** *** ****** ******* systems, ** * ***'* ******* ** with ******."
- "****** ** **********. ** *** **** with *** ******* ** *** **** our ******* *******."
- "** **** *** *** ******* *** never *** * ****** *** ********** with ****."
- "****, ** **** **** *** ******* for ****** ******* ** **** **** vendors ***** *** *** **** *** the ***. *** *** ** ******* availability ** ***** *** ***** ******* teams."
- "***'* *** ** **** *** *** experiences. ** ***** ********* ** ********** with ***-***** *************, ******** *****, *******, Open *******."
- "*****'* *** *** ****** *** ***********. We've **** *******, ****, *** *********. All ****."
- "******* ************ **** * ***** **** "worst". *******'* *** ****** *** ***** wireless **** *** **** ****** *** annoyances, *** ******* ***** ****** ** as *****."
- "*****'* *** ***. ** **** ******* several * *** ***** *** ** we're *** ****** ************* **** *** platforms ***** ***."
- "** **** *** **** ******** **** all ** ****. *******, ** *** not **** ******** *****. ** *** should ** ****** ***** *** ***. Now *** ***** ****** ** ***** manufacturers ** ******** ***** *** *** without **********."
- "*** *** **** ******, *** ** are * ***** ***** ** ***** with ***** *** *********. ** **** have ******** *** *** *** ** the ******** ** ******* *** ** integrated ********."
- "**** *** *** *** *** *********** in *** **** ****. *******, * would **** ** *** **** ****** vendors ** ******* **** ***** *********** online, **** ** ******* **** *****, hardware ****, *** ********. ** ** very **** ** ******** ****** ******* vendors ******. **** *** ********* ** ISC **** *** *** **** **********."
- "****, ** ****** **** ***, *****, Lenel, *********, **** ******** ********* ** the ******* *****."
- "** *** **** ****, * ****** haven't *** * ****** *** ********** with ** ****** ******* ************.."
Fragmented ************ ********
* ******* ******** ** *********** ********* other ****** **** ******** ************* ***, but ** **** ******* **********. ***** **** brands *** *** ******** ******** *** negative (** *** ********) *****, **** often *********** ****** *****, ***********, ** marketed *****. ***** '******' ********:
- "******** *****. **** ******* ********** *** something **** *** ***% * ******** issue. **** **** ** ** **********, but ***** ******* *******, ********* *****, has **** ********** ********."
- "*******, **** ****** ** **** ** global ****** **** ****** ** ******* dozens ** ****** *****. **** *** protecting ***** *** ******* ***** ** total ********. ** **** ******* * 40 **** *** *** **** ****** it ******* * ****** ****** **** crying ** *** ******* ***."
- "******* ********. **** ****** ** ***** their ******* ** ****. ***% ********* and ** ****’* ***."
- "*******. ***: **** *** *** ********** and *******. ******* ** *** ****."
- "********. ******** *************, ********* ***** ***** compatibility, *********** *******, ****** ********."
- "** *** * ******* ****** *** it *** **** * ******** ** get *** *** ****** ******** ******* cardholder ******, ****** ***********, *********, *** getting **** ******. ** *****'* ***** them ** ** ****** ********** *** they *** ******* **** ********* ******** in ***** *****."
- "**. ******* *** ****** ****** ** poor. * *** ** ********** ******* 12 ****** ** ***** ** ******* the ********."
- "*****. ************** ********, *** **** ** a *** *** ******** ** **** place ** *** ******, ***."
- "******. ***** *** ***** *** **** to ** **** * ****** **** for **** **** **** ** ***********."
- "********* ******** **** ** **** ***** other ******** *** **** *** ****** with ** **** ******* *** **** until ** ***** ********* - ********."
- "*** - ***** ******** *** ***** topology ** *** *** *** ** date. ****** **** ***-*** ******* *** the ********'* ******* ******** *********."
- "****-******** ******** ******* *** *********** ** cumbersome."
- "**** - ********, *** ** *** responses **** ***** ********** **** **** to *** ***** **** ***."
- "**** ***** *******. **** *********** **** to ************ **** ****** ********* *******, but ** **** **** ***** ** a ****** ******** **** *** *** pre-existing *******."
- "**** *****, ***** ***** *** ******** and ***** ******** ** *****, **'* just *** * **** **********."
- "****** ***, ****'** *** *** ********... As * ********** ****** ** **********. And ***** ******** ******* ** ********."
- "* **** *** *** **** *********** with **** *** ***** **** * deal **** ******** *****, ** ** a ***** ****. **** *** *** helpful **** ***-***** *******. * **** like **** *** ** *** **** they ***** ** *** **** ***** their ***********."
Access '*********' ****
*******, ** **** ******* *** ********* 'favorite ******' *******, ***** ** ***** the **** ****** ****: "**** ** your ******** ****** ******* ********** ********/******? Why?"
Comments (24)
Undisclosed Manufacturer #1
I always look forward to these reports, for what we use and might be thinking of using, or have to compete against. Not as sensational as some topics, but critical to what we expect and look forward to as members. Thanks!
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Undisclosed Integrator #2
Stanley PAC, unreliable, readers always break as do the control units. Support isnt good :(
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Undisclosed Manufacturer #3
Really surprised since any old ape can do access control;.... Or at least that is what I thought the NVR/Video people believe and have claimed. But since Bigger is always Better (cynical),........everyone gets exactly what they deserve based upon the choices and decisions they have made.
Many have come and many have gone. Jump on in,...the access waters are warm.
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John Honovich
Someone contacted us, saying they were from Lenel. The person said that they had been improving things over the past 2 years and expressed concerns about the results.
A few things:
Even if Lenel is improving things (and people close to Lenel say they are trying), it takes time. How much and how broadly is Lenel improving are key questions?
Moreover, I know it is easier to deflect and pretend the results are false or whatever. For example, there is the contingent that says our critical coverage of Dahua and Hikvision is because we don't like 'the Chinese'. And presumably, the critical coverage of Arecont and Lenel is that we don't like 'the Americans'. At some point, though, it is better to directly look at what those problems are and fix them.
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Undisclosed #4
Prowatch came out of this one unscathed.
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Undisclosed Integrator #6
What about Galaxy Access Control. Anything good or bad said about them?
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Rick Caruthers
04/20/18 02:36am
Good to know we hit the list, being a smaller player and all...
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Rick Caruthers
04/20/18 03:00am
None taken, we are proud to still be an independently owned and US based manufacturer (a real manufacturer of access products.. design, develop and deliver our own hardware and software in house). . We are small, 37 employees but many in our space have not survived as many years as we have, since 1974, building quality access products since 1984 nor experienced the the level of installed systems for a group our size.
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Undisclosed Integrator #7
I have been using Linear E3 panels and absolutely love them, we have several over 50 door systems and have never had to change any hardware after 2 plus years of being installed. Good customer and tech support. Nice using a product that works as described and is focused on pleasing the dealer/end user not just their profit margins i.e PTI, Doorking.
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David Pilchick
04/23/18 01:04pm
Thank You for another interesting report
Our Access Control business has increased in a big way
However most of the brands we carry are not really mentioned
We have been doing very well with
Keyscan
Hartman Controls
Rosslare
Kantech (one comment about the sales side)
3xlogic (formerly infinias)
ZK Access (i saw one mention)
I know that Lenel is big with the larger integrator's
However in my experience the average access control job is just 3 doors
It would be great to get some reviews on these brands as well
I look forward to further discussion
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