Vivint Rep Fired After Caught on Camera Lying to ADT Customer

By Isabella Cheng, Published Jan 12, 2022, 10:23am EST

For years, companies such as ADT have publicly complained and even sued Vivint over reports of Vivint's salespeople pretending to be from competitors or for misrepresenting ADT's state of business. Now, new court records reveal a Vivint salesperson lied to an ADT customer just 4 months ago, insisting that the customer's ADT security system was actually installed by Vivint.

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Ironically, the Vivint salesperson was caught on the ADT customer's doorbell camera. Vivint said they fired their salesperson over the incident.

Inside this report, we examine this case and how this activity fits in an ongoing pattern of unethical and illegal activity at Vivint.

Vivint ************** **** ** *** ********

* ****** ************** ************** himself, ******* *** ******* had ********* *** ********'* security ******, **** ** fact, *** *** ********* the ******** ****** ***** ago, ** *** ********, Terrell ******,********* ** * ************ ******** ****.

*** ****** ************** **** Mr. ****** **** *** company (*.*. ******) *** the ******* **** *** installed **. ******' ******:

*. ***** ** ** the *******, *** *** hear *** ********* ** your ******** ***something ** *** ****** ** **** **** **** *** **** *** ********* **** *********; did you hear that? [emphasis added]

*. ***, * ***. That's **** * ******* to *** *****.

*******, **** *** *** the *****, ** **. Harris ** ** *** customer:

*. *** **** ** accurate ************** **** ** made ** ***?

*.**. ******* * *** in *** **** **** ADT ********* **. [******** added]

****** ** *** ***** that ****** **** ******** was *** **** ******. However, **** **** ** misrepresentation ****** **** **** ADT *** ******* ****** of ***** ** *** past.

*** *** ******* ****** reps **** ************ *** sales ******, *** ******** ********** ******** ***** the ***** ** ***'* business, *********:

  • *** ****** ***** ** there ** ****** “******” or “*******” *** *** customer’s *********, **** ** reality ** ** *** is ********* *** *** ADT ****** *** ******
  • *** *** **** ****** out ** ** ***** out ** ******** *** that ****** ** ****** over *** ********;
  • ****** ** * *************, installer, ** ** ********* affiliated **** ** ****** on ****** ** ***.

** **** ********, *** Vivint ************** *** **** it ***** ** **. Harris **** ** *** from ******, *** ***** lied, ******* **** ****** had ********** ********* **. Harris' ****** **** *** was *** ****** *********.

Harris ** ** *** ********

****** ****** ** *** an *** ******** ** the **** *** ***** is ** *** ******** in *** **********:

*. *** *** **** alarm ******** ** ********* of ****?

*. ***.

** ********* **** ** had ** ******** **** Vivint *** *** ********** by *** ******* ** his **** ** ********* 2021:

*. **** *** **** had * ******** *** any **** ** ******* or ******* **** * company ****** ******?

*. **.

*. **** ******* ********** your **** ** ********* of ****?

*. ******.

Vivint *** *** ******' ******** ***********

**. ****** *** ********* about **** ********, ********** because *** ****** *** somehow *** **. ******' contact *********** *** **** how **** **. ****** was ****** *** *** ADT *******:

*. *** *****. *'* going ** **** **** down ***. **** **** me *********, *** *** you **** ***** **** transaction **** *** *** or **** *********** **** you *** **** *** gentleman **** ******?

*. *****. *** * was * ****** ******* because ** *** **** my ******* *********** ** far ** *** ****, what * *** ****** and ** ***** ******. So * *** **** them ** ***** ** left.

*******, **. ****** **** he **** *** **** how *** ****** *** obtained **** ***********:

*. ** *** **** any ********* ** ** how ** ******** *** information **** *** **** described?

*. **, * ***'*.

Harris ********* ** ******, ** ****** **

***** *** ********, **. Harris **** ** ******** to ******** ** ****** but ****** *** *** follow ** ***** *** incident ***** **** ******* Mr. ****** **** ****** would "**** **** **":

*. *** *** **** call ******?

*. **. **** **** brief ******** ***********.

*. *** **** **** respond ** ***?

*. **** ***.

*. *** **** *** their ********?

*. **** **** ***** look **** **. *** they ******* ** *** contacting ****.

*. *** *** **** hear **** ****** ***** you ******** *** ******* to **** ** ********?

*. **.

**. ****** ****** **** although ** *** *** provide *** ***** **** his ******** ****** ** Vivint, ** *** ******* it ** ***.

Vivint *** *****

** *** *** ** the **********, ******'* ******** stated **** *** ********** Vivint *** *** **** terminated:

* *** **** ** let *** **** **** based ** **** ********* the **** *****, *** sales ************** *** **** terminated.His ********** *** **** **********. So I did want to let you know that. [emphasis added]

Vivint ***************** ********* ******* ******** ********

******'* ***************** ** ***** customers ********* ******* *** company's *********** ** ** ongoing ******* ******* *** for ***** ***** ******, as **** ** ******* a ******** ********** **** ADT.

**** ******** *** ****** in ********* ****, **** than * **** ***** ADT***** * ******* ** August **** ******* ******, ******** ******'* ********** in ********* ***** *********. By ********* ****, ** should **** **** **** clear ** ****** *** issues **** ***** ****' practices, ***, *** ******* continued ** *******.

******, ****** ***'* ****** 2020 ******* ******* ******, ADT*** ******* **** ****** once ** ****. ****** ******** **** ADT $** ******* *** to ****** *** ********* sales ******* ** ******* 2018. *******, *** ****** the **** ********** *** not ***** ****** **** continuing *** *********, ** ADT **** ***** ** 2020.

Vivint *** ***: ** ********

**** ********* ****** ** ask ***** **** ***** but *** *** ******* a ********. **** **** contacted *** *** * comment ** **** ******** but *** *** ******* a ********.

Comments (6)

**** ** *** ** a ******** ***** ****. They *** **** ** my ******* ***** ***. He ********** *** *** the **** **** *** installed. ***** ***** *** Mom ***** ** *** ADT **** ** *** garage **** **** * worked ***** ** ***** ago. ***** *** ******* for *** ** *******. Lol

Agree: 2
Disagree
Informative: 3
Unhelpful
Funny: 1

**** ****** ***** **** to ** ****, ** APX *** ***** ***** ago, **** **** ***** their **** ** **** thing, *** ****** ** at * ********* ***** just ** ** *** home. ** ******** *** door, ***** ** *** uniform ** *** ***** alarm ******* ** ****** for, **** *** ******** van ****** ******* ** his *****, *** ********* to ** *** ****** thingabout *** *** *** company ** ****** *** was, *** *** **** better *** ***.

***** *** **** ******* local ******* **** **** to ** ****** ******* some ********* ** **** out ** ******** *** they **** ****** **** the ******** **** **. Not ****** ** **** affiliated **** ******.

*** *********** ***** ******** is * ******* ***** sometimes.

Agree: 3
Disagree
Informative: 2
Unhelpful
Funny

** "*******" ** *** mean *****, **********, *****, and ********?

*** *** ***** ********* still *********?

Agree: 4
Disagree
Informative
Unhelpful
Funny

*** ******** *** *** been ********** **** ****** & *** ***** ** to * ****** & better **** **.....................................

*******

Agree
Disagree
Informative
Unhelpful
Funny: 15

*** **** *** *****. You *******'* ** ***********. You ******* ****** *** that ***!

Agree: 1
Disagree
Informative
Unhelpful
Funny

***, ****** **** * don't **** * **** the '******' ***.

***** ********, ** *** are ********, ******* ******* undisclosed * ********** **** ********

Agree
Disagree
Informative
Unhelpful
Funny: 6
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