Update **/** - ***** *** *** ************* ********* / ** ******
** ** *** ******* ** **/** email *** *** ************* *** ****** have **** ******** **** *** *******. Mobile *** ************* *** ***** *** working. ** ******* *** ** ******* for ********** ******** *** **** ****** the ****** **** ** ** ********.
************, ****** ****** ** **** ******* properly, ******* *** *** ***(*) **** it *** *** ***********, ****** ********* events *** ***** *** *****.
Outage ********
*************, *** *****, *** *** ****** app, *** *** *** *******, ********** users **** ******* ****** ***** ********** and ******** *****.
**** ********* *** ****** *** ****** at ***** * **** *** ** the **** ** **** ***********. ******* cameras *** ***** ********* ** *******'* servers *** ********* ** *********** ********, no ********* ************* ** *** ******** were **** ** *******.
*******, **** ** ********* ******* ******* on **/** ** * ** **, they ********* **** **** ***** ** the ***** *** **** ********** * fix:

******* *** ****** ** ******* ** ETA *** *** ***, *** ***** it *** *** *** ******** *** engineering:

*************, *** ******* ***** ***** **** caught *** ***** ******* ******* **** are ***** ******* ******* ** ***** homes:

** ******** * ************* ** ~* PM **, ** *** *** *****, but **** *** ******** *** *****. Verkada ****** *** ************* *** **** not *******.

****** **** ***** ** *** ***** did *** ******* *** ******:

No ******* ************
******* *** *** **** ***** ************* to ********/*** ***** ** ****** * blog ***** ***** *** ****** ** of *** ******* ** **/**, ~** hours ***** **** ****** ***** ** it. ******* **** *******.*** ******* ** ***** ** ******** 5.5 ***** ***** ***** ****** *******(* **** ***** ** *** ********).
*** ********** ***** *****.*** *********** * full ****** ******, ***** ******* ** suffering * ******* ****** ** ***** notifications *** ******** ********.
** ***** ******* **** *** ***** of *** ***** *** **** **** not ******** * ***** ********. ** will ****** **** ***************** **** ******* ***, ***** ** common ** *** ** ********.
Cloud - ***** ************ *****
*** ************ ****** ***** ***** ***** to **** ******** ****** (****** ** vehicles ** ***** ********), ********** ** remote ***** ** ***** ****** ******** hours **** ** *** *** ** actively ********** ***** *******. **** ** especially ********* *** ***** ***** *** rely ***** ** *******'* *** * ********, "***** ******** *** ******", **:
***** ***** ** ******** *********** ********* without ****** ** *********** ******* ************ around *** *****. **** ************* **** immediately ***** ************ ** ******* **********, such ** * ****** ******** ** the ******** ** * ****** ***** hours, *** ********** ** **-**** ********* is ******* ** ********** **********.
**** ** *** *** **** ***** as *** **** ** *** ******** at * ********, ***** ***** ********* alerts **** *********** ***/*** *******. ******** events *** ****** *** **** ***** VMS ******** **** ********* *** ************* have ********* *** *******, *** *** protocols ******** *** *** *********** ** complicated.
Person ********* ****** ******
** ******** ** *** ************ *******, People ****** ** **** *** *********** properly. ***** ** *** ***** ******** History ******, ****** *** ******* *** highlighted ** *** ******, ********* ** People ****** ******* "** ****** ******** within **** **** *****":

******* **** **** ***** *** ******* to *** ****** *** ******* * fix ********, ******* ** ** *** time ** **********, *** ***** ***** persists.
Cloud ** **-**** *******
******* ********* ******* ***** *** ******** of ******** ******* *** ****** **** come **** ************ *************. *** **** are ********* ***** **** ***** *** such *****.
** *** ***** ****, ** **** ongoing ******* ************ ****** *****, ***** are **** ***** **** ***'* ***** provider *** ******** **** ***** **** to ****** **** *** **** **** be ******** ** ******* ** ********.
Comments (37)
Undisclosed #1
Do the alerts do anything other than send notifications on alarms? From what is covered in the report, this sounds as if it may be affecting more than just "notifications", and may be impacting some part of the analytics running in the cloud as well.
It will be interesting to see if the search function works after things are restored, particularly on video recorded during the time of the outage.
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Undisclosed End User #2
Thank you for continuing to report on the cons of the various technologies. Before IPVM this didn't exist.
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Undisclosed #3
It would be super beneficial if IPVM made this article public.
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Undisclosed Manufacturer #4
It is unbelievable that any enterprise would use a cloud processing solution for analytics and alerts or a strictly web-based interface hosted remotely. This is one of many ways critical events can go unnoticed.
A simple DDOS attack on the enterprise and it renders their GSoC useless if they are using Verkada and the like. Terrorists, domestic or foreign, will have a field day with targets who deploy these systems, just like they target anything with critical vulnerabilities.
The next Mirae botnet will now make millions of people and assets vulnerable.
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Undisclosed #1
"Unbelievable", no not at all. Consider that their payroll, CRM, web, email, and other critical platforms are all likely entirely outsourced to cloud-hosted platforms. Why would it be "unbelievable" that their security cameras would be any different?
It might be unadvisable for them to use cloud-based cameras, or maybe short-sighted even, but if you truly think it is "unbelievable" then you as a manufacturer are in for a very rough road ahead.
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Sean Patton
Update 12/13 - Email and SMS Notifications Available / No Mobile
As of the morning of 12/13 email and SMS notifications for alerts have been received from our cameras. Mobile app notifications are still not working. We reached out to Verkada for additional feedback and will update the report when it is provided.
Additionally, People Search is also working properly, however for the day(s) that it was not functioning, people detection events are still not found.
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John Honovich
Related and a bit funny, evidently Verkada did not have a QA team until recently, from a just published Verkada interview:
So Verkada built up a 100-person sales team before adding a QA team.
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Undisclosed Manufacturer #7
What happens to CIO's that buy this snake oil??
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Sean Patton
We have received reports of continued notification outages, with no ETA for resolution provided from Verkada. A Verkada partner told us they are still having issues and have not received a response in 3 days.
We have continued to receive email/SMS notifications, with still no mobile app notifications.
Verkada has not provided a reason or resolution for the outage, but we will update the report when we receive one, or Verkada publishes a post-mortem.
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John Honovich
Interesting Verkada's marketing touts them as being 'always reliable, always on':
Beyond the obvious irony of this situation, companies rarely claim to be 'always' reliable or 'on' as any service (whether its Verkada or Gmail or AWS, etc.) or any product can have issues sometime.
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Undisclosed Integrator #9
I am a Verkada partner. AMA.
NOTICE: This comment has been moved to its own discussion: I Am A Verkada Partner. AMA.
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John Honovich
Update: Verkada now has a public status page, screencap:
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