Verkada Notification Outage

By Sean Patton, Published on Dec 12, 2019

Verkada is suffering an event notification outage and analytic search failures.

Inside, we examine what the issues are, what Verkada told IPVM and the risks of these outages for VSaaS users.

Update **/** - ***** *** *** ************* ********* / ** ******

** ** *** ******* of **/** ***** *** SMS ************* *** ****** have **** ******** **** our *******. ****** *** notifications *** ***** *** working. ** ******* *** to ******* *** ********** feedback *** **** ****** the ****** **** ** is ********.

************, ****** ****** ** also ******* ********, ******* for *** ***(*) **** it *** *** ***********, people ********* ****** *** still *** *****.

Outage ********

*************, *** *****, *** and ****** ***, *** all *** *******, ********** users **** ******* ****** about ********** *** ******** risks.

**** ********* *** ****** has ****** ** ***** 1 **** *** ** the **** ** **** publication. ******* ******* *** still ********* ** *******'* servers *** ********* ** functioning ********, ** ********* notifications ** *** ******** were **** ** *******.

*******, **** ** ********* Verkada ******* ** **/** at * ** **, they ********* **** **** aware ** *** ***** and **** ********** * fix:

******* *** ****** ** provide ** *** *** the ***, *** ***** it *** *** *** priority *** ***********:

*************, *** ******* ***** noted **** ****** *** issue ******* ******* **** are ***** ******* ******* in ***** *****:

** ******** * ************* at ~* ** **, by *** *** *****, but **** *** ******** any *****. ******* ****** App ************* *** **** not *******.

****** **** ***** ** the ***** *** *** trigger *** ******:

No ******* ************

******* *** *** **** email ************* ** ********/*** users ** ****** * blog ***** ***** *** outage ** ** *** morning ** **/**, ~** hours ***** **** ****** aware ** **. ******* this *******.*** ******* ** ***** to ******** *.* ***** after ***** ****** *******(* **** ***** ** was ********).

*** ********** ***** *****.*** experienced * **** ****** outage, ***** ******* ** suffering * ******* ****** of ***** ************* *** analytic ********.

** ***** ******* **** the ***** ** *** issue *** **** **** not ******** * ***** response. ** **** ****** with ***************** **** ******* ***, which ** ****** ** the ** ********.

Cloud - ***** ************ *****

*** ************ ****** ***** cause ***** ** **** critical ****** (****** ** vehicles ** ***** ********), especially ** ****** ***** or ***** ****** ******** hours **** ** *** may ** ******** ********** their *******. **** ** especially ********* *** ***** users *** **** ***** ** *******'* *** 5 ********, "***** ******** *** Alerts", **:

***** ***** ** ******** situational ********* ******* ****** to *********** ******* ************ around *** *****. **** notifications **** *********** ***** stakeholders ** ******* **********, such ** * ****** detected ** *** ******** of * ****** ***** hours, *** ********** ** on-site ********* ** ******* or ********** **********.

**** ** *** *** same ***** ** *** loss ** *** ******** at * ********, ***** could ********* ****** **** traditional ***/*** *******. ******** events *** ****** *** very ***** *** ******** that ********* *** ************* have ********* *** *******, and *** ********* ******** are *** *********** ** complicated.

Person ********* ****** ******

** ******** ** *** notification *******, ****** ****** is **** *** *********** properly. ***** ** *** basic ******** ******* ******, people *** ******* *** highlighted ** *** ******, switching ** ****** ****** returns "** ****** ******** within **** **** *****":

******* **** **** ***** was ******* ** *** camera *** ******* * fix ********, ******* ** of *** **** ** publishing, *** ***** ***** persists.

Cloud ** **-**** *******

******* ********* ******* ***** the ******** ** ******** outages *** ****** **** come **** ************ *************. And **** *** ********* right **** ***** *** such *****.

** *** ***** ****, as **** ******* ******* notification ****** *****, ***** are **** ***** **** one's ***** ******** *** problems **** ***** **** to ****** **** *** hope **** ** ******** as ******* ** ********.

Comments (37)

Undisclosed #1

12/12/19 04:04pm

** ******** ** *** notification *******, ****** ****** is **** *** *********** properly.

** *** ****** ** anything ***** **** **** notifications ** ******? **** what ** ******* ** the ******, **** ****** as ** ** *** be ********* **** **** just "*************", *** *** be ********* **** **** of *** ********* ******* in *** ***** ** well.

** **** ** *********** to *** ** *** search ******** ***** ***** things *** ********, ************ on ***** ******** ****** the **** ** *** outage.

Avatar

Sean Patton

IPVM | In reply to Undisclosed #1 | 12/12/19 04:17pm

****** ************* ******* ********* restored *** ******** ****** today, *** *** *** some ********** ******** *****.

Avatar

Sean Patton

IPVM | In reply to Undisclosed #1 | 12/12/19 04:20pm

*****, *** *** ***** question, *** ****** *** email/SMS/app ************* ** ******** events (******, ********) ***** on * **** ******* schedule (******, ******** *****, after *****, ***). *** analytics **** ** ** working ********, ** *** people *** *********** **** bounding ***** ** *** timeline, *** *** ****** results **** *** **********.

Undisclosed End User #2

12/12/19 04:06pm

***** *** *** ********** to ****** ** *** cons ** *** ******* technologies. ****** **** **** didn't *****.

Undisclosed Manufacturer #3

12/12/19 04:13pm

** ***** ** ***** beneficial ** **** **** this ******* ******.

Undisclosed Manufacturer #4

12/12/19 04:21pm

** ** ************ **** any ********** ***** *** a ***** ********** ******** for ********* *** ****** or * ******** ***-***** interface ****** ********. **** is *** ** **** ways ******** ****** *** go *********.

* ****** **** ****** on *** ********** *** it ******* ***** **** useless ** **** *** using ******* *** *** like. **********, ******** ** foreign, **** **** * field *** **** ******* who ****** ***** *******, just **** **** ****** anything **** ******** ***************.

*** **** ***** ****** will *** **** ******** of ****** *** ****** vulnerable.

Undisclosed #1

12/12/19 05:55pm

** ** ************ **** any ********** ***** *** a ***** ********** ******** for ********* *** ****** or * ******** ***-***** interface ****** ********.

"************", ** *** ** all. ******** **** ***** payroll, ***, ***, *****, and ***** ******** ********* are *** ****** ******** outsourced ** *****-****** *********. Why ***** ** ** "unbelievable" **** ***** ******** cameras ***** ** *** different?

** ***** **************** **** ** *** cloud-based *******, ** ***** short-sighted ****, *** ** you ***** ***** ** is "************" **** *** as * ************ *** in *** * **** rough **** *****.

Undisclosed Integrator #5

In reply to Undisclosed #1 | 12/12/19 06:04pm

* *** ******** ** watching ****** ** ******* for ***** **** "****** 365/Google ***** ** ****, guess *'** ** ****!" It ******* **** ***** than ***'* *****, *** a *** ** ************* seem ** ** **** with **.

Undisclosed Manufacturer #4

In reply to Undisclosed #1 | 12/12/19 07:05pm

** ** "***********" *** you ** ***** **** losing *****, *******, ***, etc ***** ****** ** loss ** **** **** losing * ************ ****** using ********* *** ******** areas *** *** **** you ****** *** ** would ** *** *********. Or ***** "************", ********* on **** **** **** in *** ******** **.

***'* **** ********* *******, fire ***** **** ********, and ***** ********* **** to *** ******* *** cloud, ***. ***'* **** access ******* ******* **** to ** ** *** cloud *****, ****** ******* a **** *** ********* egress. **'* *** *** same ** ***** *** CRM.

******** ************ ***** *** (or **** *** ***) for ******** *** * very ***** **** *****.

Undisclosed #1

In reply to Undisclosed Manufacturer #4 | 12/12/19 07:08pm

** ** "***********" *** you ** ***** **** losing *****, *******, ***, etc ***** ****** ** loss ** **** **** losing * ************ ****** using ********* *** ******** areas *** *** **** you ****** *** ** would ** *** *********.

* ***** *** ****** my *****. * ***** that *** *** ***** of ********* ******** ****** not ** ******** ** the **** ***, *** I *** ******* *** how *** *** ***-***** are ***** ******* ****. Calling ** "************" ******* that *** *** *** understanding *** ****** ****** of *** ******, *** are ******** ** ***** accordingly, ***.

Undisclosed Manufacturer #6

In reply to Undisclosed #1 | 12/12/19 08:08pm

** *** **** ** minimize ** ******* ********** demands *** *** ********* costs ** *** ****** that *** ****** ** manage *** ********* ** networked *******, **** ******* cloud *** ****** ************ operating *****.

** *** **** ** own *** ******* ** your ** *** *******, data *********, ********, **********, fault *********, **-****, ***, to ******** ****, *** have ** *** *** price *** ** ** in-house.

****'* ** ****-************** ** two ********* ** ******, but **** ** *** essense ** **. *** lesser ** *** ***** or *** ******* ** two *****.

***** *********** **** **** it's *** *** ** risks ** ******** *** the *********** ********* ** mitigate ***** *****.

** *** ********* ***** as * **** ****** technology, ** ** ** house ** ** ******** to ****** *** ************ of ********** ** ****** (the *****). ** *** does *** ******** ***** as * **** ****** technology, ***** *** **** sense.

** ****** *****'* **** more ** **** ** each ************ ***, *****, I ***** ****'* *** essence ** **.

Undisclosed Manufacturer #4

In reply to Undisclosed #1 | 12/12/19 09:56pm

***, **** ***** *** ill-communicated. * ***** **** that ****** *** *** a ****** ** **** industry ***** **** ********** and *********** ** * huge ****** ****** ** IT. * ****'* ***** I *** ** ***** the *******. **** ** unbelievable ** *** **** that **** ****** ****** has ******* ******** **** reliability ** * ****** used ** ******* ***** and ******. **** ** ERM ***** ** ****, "unadvisable" ** ** ********** adjective ** ******** *** ignorant *** ********* **** is, ***.

*** ******* ** **** executives\board ******* ***'* ********** technology **** * **** perspective ** ******** ** says, *******. ** *** cloud ******** ***** ** that ***** ***** **** be ****** ******* *********** logical ********, ** **** for ** ******* ******** about *** ********** ** physical ********.

Undisclosed Manufacturer #4

In reply to Undisclosed Manufacturer #4 | 12/12/19 09:58pm

***, * ***** ***** based ******** *** *** time, **** *********** ** the **** *****.

Undisclosed Manufacturer #6

In reply to Undisclosed Manufacturer #4 | 12/12/19 10:17pm

**** * **** **** I *** *** ******** in *** ************ ** undesirable *********, **** ****** to **** * **** to ******** *** ************ and ************* ** *** given ******** ** *** risks *** ********** ** those ***** ** **** particular ***********.

Undisclosed #1

In reply to Undisclosed Manufacturer #4 | 12/12/19 10:52pm

***, **** ***** *** ill-communicated.

*** **** ******** **** was * ***** ** vague *********** ******** ** with ************ * *****-***** botnet **** ***** **** corporations *** ***** *****-********* surveillance *******.

**** ** *** *********** I **** **** **** their *** **** **** multiple ********* *** *** not *********** ** * "simple" **** ******. ****, Verkada ****** **** ***** viewing, ***** **** *** have * ***** **********.

**** ** ************ ** the **** **** **** buying ****** *** ******* priority **** *********** ** a ****** **** ** protect ***** *** ******.

******** ******. **** "*****" are *** *********** **** show ****** ****** ***************** *** *********** ** the ******?

Avatar

Sean Patton

IPVM | 12/13/19 04:00pm

Update **/** - ***** *** *** ************* ********* / ** ******

** ** *** ******* of **/** ***** *** SMS ************* *** ****** have **** ******** **** our *******. ****** *** notifications *** ***** *** working. ** ******* *** to ******* *** ********** feedback *** **** ****** the ****** **** ** is ********.

************, ****** ****** ** also ******* ********, ******* for *** ***(*) **** it *** *** ***********, people ********* ****** *** still *** *****.

Undisclosed #1

In reply to Sean Patton | 12/13/19 04:07pm

* ** **** ******* to *** *** ******* is ***** ** ******* the ****-****** ** ****.

********* **** ******** *** events ** ********* ****: Person ******** --> ****(*) matched --> ***** **** logged ** ******** --> Event **** ********** ** notification *******.

* **** ** ********** that *** ***** ************ stack ***** ** ** somehow ********** **** *** rules *****, *** ***** separate **** *** ****** detection **********.

**** **** **** *** been ******, ** ***** more **** * ******* in *** ***** ****** that *** *** *********** events *** ******* *** event *** ** *** notification **********, *** ** course * ***** *** say *** ****.

** ** **** **** common ** *** * third ***** ******* *** the ************ ******** (**:******), ** ***** ** interesting ** **** ** Verkada ** ******** ** have ****** (** ******) their *** **** ************ stack.

John Honovich

IPVM | 12/13/19 11:54pm

******* *** * *** funny, ********* ******* *** not **** * ** team ***** ********, **** a**** ********* ******* *********:

** ******* ***** ** a ***-****** ***** **** before ****** * ** team.

Avatar

Sergey Bystrov

NetworkOptix
In reply to John Honovich | 12/18/19 11:58pm

***** * *** ** people **** ** *****, sometimes **'* ** *** to **** * **.
***** *** * **** driven ********** **********
**** ****** *********** - Google ******

******* ********, **** ** 100% ******* **** *** autotests, ***** ** **** more ******** *** ********* than ****** **. ** should **** ** **** if ********* ***** *** be *********.

John Honovich

IPVM | In reply to Sergey Bystrov | 12/19/19 12:16am

******, **** ******* ***** have * ** ****? Why ** *** ***?

Avatar

Sergey Bystrov

NetworkOptix
In reply to John Honovich | 12/19/19 12:44am

** **. *** * few ******* *** * cannot *** ***** *** is *** ***** *** more ********* ***, * just **** **** ***. And **'* *** **** binary...

*) ** *******. ***** TDD ** **** **** efficient, ********** ** * startup ** ****** ** ship *** **** **** and **** **** ** manually ****** ** ******** with ***********. ****** ***** term ****, *** **** term **** ****. ** we ***** ** ** again, ** ***** **** a **** ******* **.

*) ** *** ****** client *** **** ** the ****, ** *** much ****** ** ********.

*) *****, ***** *** things ***** ****** ** is **** *********(********** ***** term).

*) ** *** ************, QA **** ***** *** role ** ********* *******. They **** *** ********* to ****** ********** ***** and ****** ********** ***** to **** ****** **** simple *** *****.

***** **** * *** of *** ******** ** members ******** **** ****** QA ** **** *******.

*** ****** * **** some *********/******** ** *** use ****** ** ** all. * ******* ***** would ** ** ******* form *** ********. **'* totally ****, **** *********.

John Honovich

IPVM | In reply to Sergey Bystrov | 12/19/19 01:37am

**** ******** ** ********* reasonable. *** "********* **'* ** *** to **** * **" is ***.

** *** ******** ** the ******-**, ***** ********** test ******** ** *********, in ********, *** ****** any ***** ** ******* an ************'* ********* ** all ***** ** **** and ********.

*'* *** ** **** list, * ***** *****, that *** ****** ********** and *** * **** for ***** ********* ** interaction, ****** ******* *** can't ***** ******* *** the ******** ******** ******* that ** *** ***** will ******** ***.

********* * **** *** are **** ******* *****'* advocate, * ***'* ******* you ****** ***** **'* sensible ** **** *** salespeople *** ** *** in **...

Avatar

Sergey Bystrov

NetworkOptix
In reply to John Honovich | 12/19/19 01:47am

**** *** ***** ********* interview ** **** **** they **** * **** of************(*** **** *****). ** means **** ****** ***** have ****** *** ** role ** ************ *******(*'* sure **** ***).

** **'* *** ***** "no *** ** **.." or "*** ****** *** human **".

John Honovich

IPVM | In reply to Sergey Bystrov | 12/19/19 01:54am

***, * ***** **** someone ****** ** ******* even ******** ***** **** out ** ******* ****** deploying ** **********. ** still ** *****, ********* to **** ** **, that ** *********** **** them **** **** ** formalize **.

**** ****, *** ********** advocated *** **********:

******* ********, **** ** 100% ******* **** *** autotests

*****, *** ********** ** detracting **** *** **** of **********, **** ****** that *** ********** ********, whether ******* ***** ** now *******, ** ***** to **** * ********** QA *******, ****** ***.

Avatar

Sergey Bystrov

NetworkOptix
In reply to Sergey Bystrov | 12/19/19 05:41pm

* ******** **'* ***** to **** * ***** good ****** ***** ***** product *******.

Undisclosed Manufacturer #7

12/16/19 08:37pm

**** ******* ** ***'* that *** **** ***** oil??

Avatar

Sean Patton

IPVM | 12/20/19 04:58pm

** **** ******** ******* of ********* ************ *******, with ** *** *** resolution ******** **** *******. A ******* ******* **** us **** *** ***** having ****** *** **** not ******** * ******** in * ****.

** **** ********* ** receive *****/*** *************, **** still ** ****** *** notifications.

******* *** *** ******** a ****** ** ********** for *** ******, *** we **** ****** *** report **** ** ******* one, ** ******* ********* a ****-******.

Undisclosed #1

In reply to Sean Patton | 12/20/19 05:37pm

**** ****** ** ***** like **** ****** * software ****** **** **** massively ******* * ******** schema, ** ******* **** other *********** ************* ** the ************ **** ** very **** **** ** roll ****.

** **** *** *** fault ** * *** party ******* ********, ** would **** **** ****** been **** **** ** a **** *****, ******** along **** ******* ********* to * ********* *** party. *** ** *******, we ***** ** ******* of ***** ********* ****** notification ******** *** ***** products.

** **** *** *** result ** * ***** bug, *****, ***., **** would **** ****** **** back, ** ***** *** issue ** ***.

** **** **** ******* out ** ****** *********, they ***** **** **** a ***** ** **** tumblers ** **** ** fund **** **** *** cycles :)

**** ****** ** ** believe **** ** **** very ******* ** **** architecture, *** ******* **** Verkada **** **** *** very *********, ** **********, to *******.

* ****** ** ******* customers **** **** ** given *** ****** ***** how *** **** *** changes, ************, ***. *** rolled *** ** ***** personal ********* *** ********. This ** *** ** the ***** ********* ** SaaS-style *******, **** ******** experience ** **** ** good ** *** ******* link ** **** ********* resources.

John Honovich

IPVM | 12/24/19 12:25pm

*********** *******'* ********* ***** them ** ***** '****** reliable, ****** **':

****** *** ******* ***** of **** *********, ********* rarely ***** ** ** 'always' ******** ** '**' as *** ******* (******* its ******* ** ***** or ***, ***.) ** any ******* *** **** issues ********.

Undisclosed #1

In reply to John Honovich | 12/24/19 12:38pm

*********** *******'* ********* ***** them ** ***** '****** reliable, ****** **'

****, ** **** ***** the ******* *** **** impacted **** ****** **** you ***************** ** ***'* *** fixed *******.

Undisclosed Manufacturer #8

In reply to John Honovich | 12/24/19 05:04pm

*'* ******** **** *** rethinking ******** **** ** sign ** ** * customer ***** ***.

Avatar

Sean Patton

IPVM | In reply to Undisclosed Manufacturer #8 | 12/24/19 07:10pm

** ********* *** ******* through * ***** ******* dealer *** ********** *** system ******* ******** **********.

***** * ******* ***** they ***** ***** ******** created **** *** ***** address/domain, * ** *** know ** **** ***. They **** ** **** channel, ****** *** ******** through ***/************.

Undisclosed Integrator #5

In reply to Sean Patton | 12/24/19 07:39pm

***** *** **** ******** partnering **** * ***** integrator ** ** **** covert *******, ** * manufacturer ***** ** **** their ******** **** **** you?

*'* **** ****** *** of *********; ** ******* doesn't ******* ** ************.

Undisclosed Integrator #5

In reply to John Honovich | 12/24/19 07:34pm

*** **** ** ** uptime ** **** ********* in ***** ***? ** they *** *** ******* like **********.** ** ****** outages?

** **** ** *** advertising ******* **** ** SLA ** ********** ** back ** **, ****'*... not ********** ** *** from **** *******.

Avatar

Sean Patton

IPVM | In reply to Undisclosed Integrator #5 | 12/27/19 07:59pm

* *'* ** ******, we **** ***** **** are ******** ******* ******* for ***** **** **** not **** ********* *************.

**** ******* *** *********'* *** ******* ****.

Undisclosed Integrator #9

12/30/19 05:16am

* ** * ******* partner. ***.

******: **** ******* *** been ***** ** *** own **********:* ** * ******* Partner. ***.

John Honovich

IPVM | 04/12/20 02:05pm

******:******* *** *** * public ****** ****, *********:

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