Top 5 Biggest Access Control Problems 2016

By: Brian Rhodes, Published on Oct 06, 2016

New IPVM survey data reveals integrator's top 5 problems with electronic access control:

  • High Cost
  • Complex Doors and Hardware
  • Lowball Competition
  • Grudging Customers
  • Legacy Systems

Inside, we collect integrator comments that explain these issues, how it impacts them, and what they do to handle this.

Open Ended Responses

Our question asked integrators:

"What is the biggest problem you face with selling/servicing electronic access systems? Why?"

This allowed open-ended responses rather than limit them to multiple choice preset options. As a result, they shared a large volume of feedback with us, which we've condensed into commonly themed groups. Integrator comments provide color to the key findings we examine below.

Breakdown

See the chart below for the key findings shared by our members:

*** **** ****** **** reveals **********'* *** * problems **** ********** ****** control:

  • **** ****
  • ******* ***** *** ********
  • ******* ***********
  • ******** *********
  • ****** *******

******, ** ******* ********** comments **** ******* ***** issues, *** ** ******* them, *** **** **** do ** ****** ****.

Open ***** *********

*** ******** ***** ***********:

"**** ** *** ******* problem *** **** **** selling/servicing ********** ****** *******? Why?"

**** ******* ****-***** ********* rather **** ***** **** ** multiple ****** ****** *******. As * ******, **** shared * ***** ****** of ******** **** **, which **'** ********* **** commonly ****** ******. ********** comments ******* ***** ** the *** ******** ** examine *****.

*********

*** *** ***** ***** for *** *** ******** shared ** *** *******:

[***************]

** *******, *** **** cost ** ****** ********* is *** *** *******, mentioned ** **% ** responses. *** ******* ******* nature ** *****, **** hardware, *** *** **** to ****** ********* ***** like ********** ** ****** with **%.

******** *** *** *** five **** '******* ***********' that ******** **** ** steeply ******** *** ************ (19%), '********', ********* ********* do *** **** ** spend ******** **** **** the ******* *** *** ************* in ******** ****** ****** (17%), *** **** ****** Systems *** ********* **** to ********, **** ***** for, ** ** *** manufacturer **** *******.

** *** ******** **** follow, ** ***** *** color ******** *** ******** they ******* *** ******* with:

High ****

**** **% ** ***** votes, *** ******* ******** cited ** *** ***** of *********** * ****.

**** ***** * **** of ***-**** *********** ** buying *** ********** ****** control *** *** ***** effort *** ******* ******. Especially ***** *** **** commodity ******* ** ********** locks *** **** **** can ** **** ******* per *******, *** ************* high **** ** ******** or ********* *** **** turns **** **** *****. Unfortunately *** **** ***********, price ***** *** ** the ********** ** ******* the ***:

  • "******* - *** ***** to ****** ******** ** is ****."
  • "****** ******* ** ***** very ********* *** **** times ** ** * challenge ** **** **. from ********* ***********, ****** can **** **** * camera ***** **** *** a *** ** *** but ***** ***-******* **** affects ***** ******** ********** we **** ** ******* much ******."
  • "*****. ***** *******. **** are *** ****** ** apples"
  • "******* ** *** ******* problem, ****** **** ** have **** ******* ****** control, *** *** * mismatch ** *** ***** of ***** *********** ** pay *** ****."
  • "*****. **** ******* ** not ********** *** ********* elements ** ** ****** Control ******."
  • "**** ** ******* *** biggest *********. **** ******* want ** ***** **** find *** **** ** involved."
  • "***** - ********* **** no **** ** *** cost ********* ** *******."

Pronounced China *******

******* ************ ***** *** emergence ** ******* ****** products ** ************ ********* to ******* *******. ** noted ** *** ******* **** ****** ******* Is ****, **** ** ***** products **** ****-*** ******** or ************ **** ********** commercial ******** ****** ****, but *** '****** ****' buyers, *** ********** ****** does *** ******:

  • "*** ****-******* ******* (***-**-*** readers, ******* *****, ***)"
  • "*** ******* ******* ** "competition" **** ***** **** cheap ******** *** ******** software."
  • "*** **** ********* **** China."
  • "***** ******** ******** ** hard ** **** ******* when ********* ***'* **** differences."

Complex ***** *** *****

*** **** ****** *******, with **% ** ***** indicates *** ********** **** adapting ** ********* ***** and ***** *** ********** access. ******* ***** *** complexity ** ********** *** work **** ***** *** efforts, ***** ****** ***** the ******* *** **** problems ** ******* **** work *** ** ********* vendors **** **********:

  • "******* **** **** ********, especially ** *** ************ market. **** ***** *** will ****** *** ***** using *** ******* ******** that ** ** **** quality *** ********* *********, then *** *********** **** come ** **** ******** strike ** ** **** at ***. **** *** understand **** ******* ******** and **** ** **** for * ********, *** will ***** ******** *** of *** **** *** to *********** *** ***** what ** ****."
  • "********* ** ******** **** hardware. **** ***** ***** with *** ***** **** devices **** ** ***** with ** ******** *** vertical **** ******* ****** because ********* ********* ** not **** ** ******* panic ********..******** **** *** not ********* *** ********* do *** **** ********."
  • "**** ******** **** *****. We *** ****** **% in-house, *** ************ **'** have ** ***** ** a *********, *** ***** also ** *** ** our ***********. **** ******** can ** * ***** pain."
  • "*** **** ***** *****. Older ********* *** ** a ********* *** *******."
  • "*** ******* ***** ** typically ******* * ********** quote ** ******* ********* work."
  • "********* ******** *** ** thousands ** ****"
  • "********* *****. ***** *** **** weird ***** *** *****. We ******* **** ** pull * ********* ** on ********* *****."

** ******* **** ***** and ********** ******** ** a **** ***** *** you, ***** ***** **** Guides *** ********* *** help:

***-****** ***********

******* ** *** ******* * ****** ******* Problems ******, *** ** **********'* biggest ******** ** ********* against those ******* ** ** the **** **** *******, often **** * **** of ********* *** *** not **** *** ******** market, *** **** ***** concerns ** ** *******, cable ** ***** *********, or ***** ******** ******** companies:

  • "**** *** *** ******* in *** **** ******* up ***** ** *****."
  • "**** ********** ******* ****** end ****** ******* **** we **** **** ** Software ***** *** ******* in ********** **** *** low **** ******, ******, and ********** **** ** see ***** ** *** area."
  • "*******, ***** ***** ******* are ***** ******* ** smaller *********."
  • "**** ** ************* ********* of ****** ********, **** consistently *** ****** ********* on ***** ******* **** look ******."
  • "*** **** ***********, **** profit. **** ****** *******, price ****** - *** cards & ******* *** a ********* **** ** this *****."
  • "***** ******* ******** ***** prices"
  • "*** ***** ** *** new ***-*** ******* ******** have *** ********* *** the ***-***** *** ***** opinion *** *** ***** of * ******."

Grudging *********

******* *** ***** **** shape ** *********, *** it's *** *** **** to ***. ******* *********** noted **** ********* ***** have ******* ****** ******* access *******, ** **** the *********** ** ******** in *** ****** ****** simple *******/*********. ***** ******** *********** are *** ****** ********, interest ** ******** *** methods, ********, ** ******** features ** * ****** can **** ******* *****. When ********* **** ** interest ** ******* ********, integrators *** ***** ****** prices *** *******, *** projects *** ****** ******* based ** *** *****:

  • "******* ******* ** * lack ** ******** / education ** *** **** of *** ******** **** it ***** ** **** hardware, ********** ** * retrofit *********. ** ***** hardware ************* ** **** we ***, *** *** customers ***'* ***** **** topic ** **** ****** to *** ****** *********."
  • "******* **** ***** ************* ** features ******* *** ****-**** maintenance *****, **** ** not ********** *** ** cannot *** *** ******** access ********* ** ****** complexes."
  • "********* ** *** **** the **** ** ***** the ******** ** *** intimidated ** *** ********."
  • "** **** *** **** opens, **** ** *****. [Customers ****] ** ******** In **** **********."
  • "********* ******* * ****-**** reaction ** ******** ** an ******** ** * perceived ******, *** *** uneducated **** ******* ** technologies, **** *** ****, and **** *** ***** design ************** ** ******** access *******."
  • "** *** ****** (****** east), *** ******* ******* is ******** *** ********* to *********** *** *** installed ******."
  • "****** ***'* **** ** spend $*** ******* *** a ** ** *** smaller ****** ****. ********* they *** *** ******** price *** *** **** it ** *** *** these ***** ******** **** won't *** **% ** the ****."

Legacy/Old ****** *******

******** *** *** *** 5 ******** ** *** prolonged *** ***** ********* support ** ******* **** are ********** ******* *** *** ******** ** ******** part *******, ***'* ********, or ****** ********* ** original *************. ******* *** systems ***** ** ********* not **** ******* **** sourcing ** ***********, *** also ******* ******* ******* also ******** '******* ***********' unfamiliar ************ ******* ** system *******.

  • "****** ******* *** * nightmare. ****** **** ******* else's **** ** ****** a ********."
  • "**** *******. *********** ********. Transition ** *** ** to *** **** ************."
  • "*** ******* **** ****** are **** ******* ******** that *****'* *** ** modern ********, ******** ****** ports, ***."
  • "****** **** ********** ********* systems."

 

Comments (3)

Interesting article. As an integrator that does substantially more access control work than anything else, this is all actually music to my ears. :)

Internal costs are also an issue. Like many integrators, we do both cameras and access control.

Use a $10k small business project on an existing building as a base line example. That would approximate to an NVR and 8-10 cameras or a 4-5 door access control project. A 2 man crew could knock out the camera project in 1 day where the access control project might take 2-3 days. (getting wires down to the door always seems to take longer than you anticipated going in)

And the material costs would vary greatly. the camera project might cost the integrator $1500 (8-10 $100 cameras, $400 NVR, Cable) but the access project would cost double that.

So the 10k access control job has double the labor costs and double the materials of the camera job?

I thought margins for AC were higher than video.

Login to read this IPVM report.

Related Reports

Euklis Presents AI Analytics on May 05, 2020
Euklis presented its AI facial recognition, LPR, and object recognition...
Access Credential Form Factor Tutorial on Feb 10, 2020
Deciding which access control credential to use and distribute, including...
Directory of 202 "Fever" Camera Suppliers on Aug 04, 2020
This directory provides a list of "Fever" scanning thermal camera providers...
Use Access Control Logs To Constrain Coronavirus on Apr 09, 2020
Access control users have included capabilities that are not commonly used...
ZKTeco Presents SpeedFace Recognition + Body Temperature Detection on Apr 21, 2020
ZKTeco presented its SF1008+ reader with body temperature and face mask...
Convergint Coronavirus Cuts on Mar 25, 2020
One of the world's largest security integrators, Convergint, has made a major...
Cancel or Not? Industry Split Over ISC West on Feb 26, 2020
The industry is split, polarized, over whether ISC West 2020 should run or be...
Worst Over But Integrators Still Dealing With Coronavirus Problems (June Statistics) on Jun 30, 2020
While numbers of integrators very impacted by Coronavirus continue to drop,...
The Problem With Fever Detecting Thermal Sunglasses on Apr 15, 2020
While the media has promoted using thermal sunglasses to detect fevers, this...
ISS Presents Face As A Credential and UVSS on Apr 30, 2020
ISS presented its security platform, including access control integration,...
Vehicle Gate Access Control Guide on Mar 19, 2020
Vehicle gate access control demands integrating various systems to keep...
Remote Network Access for Video Surveillance Guide on Jul 27, 2020
Remotely accessing surveillance systems is key in 2020, with more and more...
Uniview Heat-Tracker Temperature Screening Series Examined on Apr 22, 2020
Uniview is marketing #UNVagainstCOVID19 with their Heat-Tracker series,...
Spectron IR Thermal Fever Screening System Examined on Apr 14, 2020
Most are quick to avoid "fever screening" and "medical" labels, but...
Avigilon Open Analytics Tested on Apr 16, 2020
After years of effectively closed analytics, Avigilon decided in late 2018 to...

Recent Reports

Genetec CEO Declares "We Don't Negotiate Payment With Patent Trolls" on Aug 11, 2020
Are patent trolls like terrorists? Genetec's CEO is coming out strongly...
Hanwha AI Analytics Camera Tested on Aug 11, 2020
Hanwha has released their Wisenet P AI camera, adding person and vehicle...
Alabama Schools Million Dollar Hikvision Fever Camera Deal on Aug 11, 2020
The Baldwin County, Alabama public schools purchased a $1 million, 144-camera...
Dahua Taunts Australian Government, Continues To Sell Illegal Fever Cameras on Aug 10, 2020
Dahua is effectively taunting the Australian government by continuing to sell...
HID Releases VertX Replacement Aero on Aug 10, 2020
HID is replacing two established and broadly supported types of access...
NDAA Compliant Video Surveillance Whitelist on Aug 10, 2020
This report aggregates video surveillance products that manufacturers have...
Telpo China Temperature Tablets Tested on Aug 10, 2020
The provider for overseas companies ranging from Canon Singapore to US'...
Dangerous Hikvision Fever Camera Showcased by Chilean City on Aug 07, 2020
Deploying a fever camera outdoors, in the rain, with no black body, is...
"Grand Slam" For Pelco's PE Firm, A Risk For Motorola on Aug 07, 2020
The word "Pelco" and "grand slam" have not been said together for many years....
FLIR Stock Falls, Admits 'Decelerating' Demand For Temperature Screening on Aug 07, 2020
Is the boom going to bust for temperature screening? FLIR disappointed...
VSaaS Will Hurt Integrators on Aug 06, 2020
VSaaS will hurt integrators, there is no question about that. How much...
Dogs For Coronavirus Screening Examined on Aug 06, 2020
While thermal temperature screening is the surveillance industry's most...
ADT Slides Back, Disappointing Results, Poor Commercial Performance on Aug 06, 2020
While ADT had an incredible start to the week, driven by the Google...
AHJ / Authority Having Jurisdiction Tutorial on Aug 06, 2020
One of the most powerful yet often underappreciated characters in all...
SIA Coaches Sellers on NDAA 889B Blacklist Workarounds on Aug 05, 2020
Last month SIA demanded that NDAA 899B "must be delayed". Now that they have...