Top 5 Biggest Access Control Problems 2016

Author: Brian Rhodes, Published on Oct 06, 2016

New IPVM survey data reveals integrator's top 5 problems with electronic access control:

  • High Cost
  • Complex Doors and Hardware
  • Lowball Competition
  • Grudging Customers
  • Legacy Systems

Inside, we collect integrator comments that explain these issues, how it impacts them, and what they do to handle this.

Open Ended Responses

Our question asked integrators:

"What is the biggest problem you face with selling/servicing electronic access systems? Why?"

This allowed open-ended responses rather than limit them to multiple choice preset options. As a result, they shared a large volume of feedback with us, which we've condensed into commonly themed groups. Integrator comments provide color to the key findings we examine below.

Breakdown

See the chart below for the key findings shared by our members:

*** **** ****** **** ******* **********'* *** * ******** **** electronic ****** *******:

  • **** ****
  • ******* ***** *** ********
  • ******* ***********
  • ******** *********
  • ****** *******

******, ** ******* ********** ******** **** ******* ***** ******, *** it ******* ****, *** **** **** ** ** ****** ****.

Open ***** *********

*** ******** ***** ***********:

"**** ** *** ******* ******* *** **** **** *******/********* ********** access *******? ***?"

**** ******* ****-***** ********* ****** **** ***** **** ** ******** choice ****** *******. ** * ******, **** ****** * ***** volume ** ******** **** **, ***** **'** ********* **** ******** themed ******. ********** ******** ******* ***** ** *** *** ******** we ******* *****.

*********

*** *** ***** ***** *** *** *** ******** ****** ** our *******:

[***************]

** *******, *** **** **** ** ****** ********* ** *** top *******, ********* ** **% ** *********. *** ******* ******* nature ** *****, **** ********, *** *** **** ** ****** specialty ***** **** ********** ** ****** **** **%.

******** *** *** *** **** **** '******* ***********' **** ******** work ** ******* ******** *** ************ (**%), '********', ********* ********* do *** **** ** ***** ******** **** **** *** ******* and *** ************* ** ******** ****** ****** (**%), *** **** Legacy ******* *** ********* **** ** ********, **** ***** ***, or ** *** ************ **** *******.

** *** ******** **** ******, ** ***** *** ***** ******** and ******** **** ******* *** ******* ****:

High ****

**** **% ** ***** *****, *** ******* ******** ***** ** the ***** ** *********** * ****.

**** ***** * **** ** ***-**** *********** ** ****** *** specifying ****** ******* *** *** ***** ****** *** ******* ******. Especially ***** *** **** ********* ******* ** ********** ***** *** keys **** *** ** **** ******* *** *******, *** ************* high **** ** ******** ** ********* *** **** ***** **** many *****. ************* *** **** ***********, ***** ***** *** ** the ********** ** ******* *** ***:

  • "******* - *** ***** ** ****** ******** ** ** ****."
  • "****** ******* ** ***** **** ********* *** **** ***** ** is * ********* ** **** **. **** ********* ***********, ****** can **** **** * ****** ***** **** *** * *** or *** *** ***** ***-******* **** ******* ***** ******** ********** we **** ** ******* **** ******."
  • "*****. ***** *******. **** *** *** ****** ** ******"
  • "******* ** *** ******* *******, ****** **** ** **** **** quality ****** *******, *** *** * ******** ** *** ***** of ***** *********** ** *** *** ****."
  • "*****. **** ******* ** *** ********** *** ********* ******** ** an ****** ******* ******."
  • "**** ** ******* *** ******* *********. **** ******* **** ** until **** **** *** **** ** ********."
  • "***** - ********* **** ** **** ** *** **** ********* of *******."

Pronounced ***** *******

******* ************ ***** *** ********* ** ******* ****** ******** ** particularly ********* ** ******* *******. ** ***** ** ********** **** ****** ******* ** ****, **** ** ***** ******** **** ****-*** ******** ** ************ that ********** ********** ******** ****** ****, *** *** '****** ****' buyers, *** ********** ****** **** *** ******:

  • "*** ****-******* ******* (***-**-*** *******, ******* *****, ***)"
  • "*** ******* ******* ** "***********" **** ***** **** ***** ******** and ******** ********."
  • "*** **** ********* **** *****."
  • "***** ******** ******** ** **** ** **** ******* **** ********* don't **** ***********."

Complex ***** *** *****

*** **** ****** *******, **** **% ** ***** ********* *** difficulty **** ******** ** ********* ***** *** ***** *** ********** access. ******* ***** *** ********** ** ********** *** **** **** their *** *******, ***** ****** ***** *** ******* *** **** problems ** ******* **** **** *** ** ********* ******* **** locksmiths:

  • "******* **** **** ********, ********** ** *** ************ ******. **** times *** **** ****** *** ***** ***** *** ******* ******** that ** ** **** ******* *** ********* *********, **** *** competition **** **** ** **** ******** ****** ** ** **** at ***. **** *** ********** **** ******* ******** *** **** is **** *** * ********, *** **** ***** ******** *** of *** **** *** ** *********** *** ***** **** ** best."
  • "********* ** ******** **** ********. **** ***** ***** **** *** panic **** ******* **** ** ***** **** ** ******** *** vertical **** ******* ****** ******* ********* ********* ** *** **** to ******* ***** ********..******** **** *** *** ********* *** ********* do *** **** ********."
  • "**** ******** **** *****. ** *** ****** **% **-*****, *** occasionally **'** **** ** ***** ** * *********, *** ***** also ** *** ** *** ***********. **** ******** *** ** a ***** ****."
  • "*** **** ***** *****. ***** ********* *** ** * ********* for *******."
  • "*** ******* ***** ** ********* ******* * ********** ***** ** quality ********* ****."
  • "********* ******** *** ** ********* ** ****"
  • "********* *****. ***** *** **** ***** ***** *** *****. ** usually **** ** **** * ********* ** ** ********* *****."

** ******* **** ***** *** ********** ******** ** * **** point *** ***, ***** ***** **** ****** *** ********* *** help:

Cut-throat ***********

******* ** *** ******* * ****** ******* **************, *** ** **********'* ******* ******** ** ********* ******* ***** willing ** ** *** **** **** *******, ***** **** * pool ** ********* *** *** *** **** *** ******** ******, but **** ***** ******** ** ** *******, ***** ** ***** companies, ** ***** ******** ******** *********:

  • "**** *** *** ******* ** *** **** ******* ** ***** it *****."
  • "**** ********** ******* ****** *** ****** ******* **** ** **** such ** ******** ***** *** ******* ** ********** **** *** low **** ******, ******, *** ********** **** ** *** ***** in *** ****."
  • "*******, ***** ***** ******* *** ***** ******* ** ******* *********."
  • "**** ** ************* ********* ** ****** ********, **** ************ *** crappy ********* ** ***** ******* **** **** ******."
  • "*** **** ***********, **** ******. **** ****** *******, ***** ****** - *** ***** & ******* *** * ********* **** ** this *****."
  • "***** ******* ******** ***** ******"
  • "*** ***** ** *** *** ***-*** ******* ******** **** *** influence *** *** ***-***** *** ***** ******* *** *** ***** of * ******."

Grudging *********

******* *** ***** **** ***** ** *********, *** **'* *** not **** ** ***. ******* *********** ***** **** ********* ***** have ******* ****** ******* ****** *******, ** **** *** *********** or ******** ** *** ****** ****** ****** *******/*********. ***** ******** featuresets *** *** ****** ********, ******** ** ******** *** *******, benefits, ** ******** ******** ** * ****** *** **** ******* sales. **** ********* **** ** ******** ** ******* ********, *********** and ***** ****** ****** *** *******, *** ******** *** ****** awarded ***** ** *** *****:

  • "******* ******* ** * **** ** ******** / ********* ** the **** ** *** ******** **** ** ***** ** **** hardware, ********** ** * ******** *********. ** ***** ******** ************* in **** ** ***, *** *** ********* ***'* ***** **** topic ** **** ****** ** *** ****** *********."
  • "******* **** ***** ************* ** ******** ******* *** ****-**** *********** Sadly, **** ** *** ********** *** ** ****** *** *** cheapest ****** ********* ** ****** *********."
  • "********* ** *** **** *** **** ** ***** *** ******** or *** *********** ** *** ********."
  • "** **** *** **** *****, **** ** *****. [********* ****] no ******** ** **** **********."
  • "********* ******* * ****-**** ******** ** ******** ** ** ******** or * ********* ******, *** *** ********** **** ******* ** technologies, **** *** ****, *** **** *** ***** ****** ************** of ******** ****** *******."
  • "** *** ****** (****** ****), *** ******* ******* ** ******** the ********* ** *********** *** *** ********* ******."
  • "****** ***'* **** ** ***** $*** ******* *** * ** on *** ******* ****** ****. ********* **** *** *** ******** price *** *** **** ** ** *** *** ***** ***** features **** ***'* *** **% ** *** ****."

Legacy/Old ****** *******

******** *** *** *** * ******** ** *** ********* *** often ********* ******* ** ******* **** ************* ******* ****** ******** ** ******** **** *******, ***'* ********, ** ****** supported ** ******** *************. ******* *** ******* ***** ** ********* not **** ******* **** ******** ** ***********, *** **** ******* routine ******* **** ******** '******* ***********' ********** ************ ******* ** system *******.

  • "****** ******* *** * *********. ****** **** ******* ****'* **** is ****** * ********."
  • "**** *******. *********** ********. ********** ** *** ** ** *** door ************."
  • "*** ******* **** ****** *** **** ******* ******** **** *****'* run ** ****** ********, ******** ****** *****, ***."
  • "****** **** ********** ********* *******."

Comments (3)

*********** *******. ** ** ********** **** **** ************* **** ****** control **** **** ******** ****, **** ** *** ******** ***** to ** ****. :)

******** ***** *** **** ** *****. **** **** ***********, ** do **** ******* *** ****** *******.

*** * $*** ***** ******** ******* ** ** ******** ******** as * **** **** *******. **** ***** *********** ** ** NVR *** *-** ******* ** * *-* **** ****** ******* project. * * *** **** ***** ***** *** *** ****** project ** * *** ***** *** ****** ******* ******* ***** take *-* ****. (******* ***** **** ** *** **** ****** seems ** **** ****** **** *** *********** ***** **)

*** *** ******** ***** ***** **** *******. *** ****** ******* might **** *** ********** $**** (*-** $*** *******, $*** ***, Cable) *** *** ****** ******* ***** **** ****** ****.

** *** *** ****** ******* *** *** ****** *** ***** costs *** ****** *** ********* ** *** ****** ***?

* ******* ******* *** ** **** ****** **** *****.

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