Service / Maintenance Contracts Guide

Author: Ethan Ace, Published on Oct 20, 2011

To keep any surveillance system up and running, regular maintenance needs to be performed. However, it is often unclear what should be in included, how often it should be done and how much should be charged. This is especially true of IP surveillance, with its added complexities: switches, servers, wireless access points, etc. As such, integrators normally offer maintenance contracts for these systems, which can included a wide variety of services. In this note, we provide recommendations on common services, options and costs.

Replacing Broken Equipment

*** *****, *** *********** **** ********* ******* ** ** ******* in *** ******* ******** ** *****/*** ********. ******** ***** **** between *********** *** *** *****, **** ******* ******** *****, ** 24/7 ******** ******* ******** ***** ******. **** ********, **** ******** day ******** ** ******* **** ******* *********. *******, ***** *** vary, **** ** ****** *** **** ********* ************ *********** *****, or **** ******** ***, ** **** *****, *** *** ********** in *******.

** **** *********, ******* ***** *** ******* ***** *** ******** time, *** ****** ***** * ****** ******** ****. * ****** monitor ******* ** * ********* *********** *** ** ******** ****** the **** *********** *****, ***** * ******** ****** ******** *** main ******** *** ******* ****-*** ***********. **** ** *** ********* on *** *********** ** *** ******** *** ***** ******, *** maintenance ******, *** ************ **** *** **********. 

Camera ***********

** *** ************ ***********, *** ***** **** **** ******* ***** to **** ** ****** ***********. ** *** ******* ****, *** systems *** *************. ***** *** * *** ***** ******** ** this:

  • ********: *********, ******** ***** *** ****, *** ********** **** ***** cameras. **** ******* ******** ** ***** ******** ***** *** ******, as **** ** ******* *** ****** **********, ** **** *** free ** ****. *** ********* ** **** ******* ** *******, but ** ******** ** **** **** ***** *** ****. ***** areas *** **** ** ** ** **** *****, ** ***** excessive ***** ***** ** *****, ***** ***** ***** *** ****** need ********.
  • ***** ** ****/*** ****** ******: *** ******* ******* ****** ** **** ****** ** ******* and ******** **** *** ******* ************. ** **** **** *******, whether ******* * ******* **** ****'* ***** ******* ********, ** via *** ********* ** * ***, ****'** ********** ** *** FOV ** ** ****** **********. ** **** *****, **** ******** request, *** *** *** ** ******* ******** ****** *********** ******. Relocating ******* ** ******** ******* *** ***** ** *** *********, however.
  • ******** *******: ****** ******** ******* *** * ****** ** **********. **** users ******, *** ** *****, ** ***** ******** ***** ****** there ** * ******** ****** ** ******* **, **** ** bugfixes *** * ******** *****. *** **** ** **** *** new ******** **** ** ************ ** ****** *** ****** **** the ******** ********** ******. ** *** ****** ** ********** ** expected, ** ******* ***** ***** ******** ********. ************* *** ******** with **** *** **** **** *** ****** ********* **** ***** will *** ** ********** **** *******.

PC ***********

*** ******* *** ************ ** *** ****** *** ******** ******* on * ******* ***** ** ****. ** *** ** ******** maintenance, **** ******* ******* ** ****** *****: ******* *** **** of *** ** *** ******* *** ****, ****** **** ***** cords *** *******, ***. ** *** ******** ****, *** ***** are ******** *** ******* *** *** ********** ****** ** *********** of **** ******.

******** ********** **** ** ********* ***** *** ****** ********* ******** can ****** ****** *** **** ***** ** ****** ** * customer's ******. ***** ******** ****** ** ******* ** **** **** the ********'* ******* ** ******** ********* ******* *** ***** ***. Addition ** *******, *********** *** ******, ** ***** ******* *** result ** ***** ***** *** ***** ***, ******* ********* ******* archived *****. ** **** *****, **** *** ***** **** ******, or ** ********* ** ***** ***********.

** * *******, *** ******* *********, **** ****** ** **** during ******* *********** ***** ***** *** ****. **** ******* **** they're ******* *** ********* ****** **** **** *** *** ******. Certain ********* **** **** ********* ************, **** ** ************** *** especially *******, *** ***** ***** ******* **** *****, ** ***** is **** **** ** ***** ********* ** ********* ** ***********. 

Patches *** *******

**** ******* ********* **** ******* ********* *** ****** ** *** most ******* ****** *** ***** ******** ********. **** ** ******** not **** *********** **** **** *** ********, *** ******* ** a ********* *****, ****** *** **** *********** *****. **** ***** prefer *** ** ******* ****** *********, ********* *** *** *****, "if ** ***'* *****, ***'* *** **." ** ***** *****, new ******** *** **** ******* ** * ******* ******* *** previously ******* ** *** *********, ** ****** ****** ***** *** customer ***** ** *** *** *****. 

Wireless ***********

** ******** *******, ***** *** * *** ***** ***** ****** be ********* *********. *****, *** ******* ***** *********** ****** ** checked *** ******, ****, ** ****, *** ************ *** ***** if *********. ******, ******* ********* ****** ** *******, *** ********* if *********. ***** **** **** *** *********** ******* ****** ********** in ******** *******, ** **** ** ***.

Refresher ********

*** ***** ********** **** **** *** ** ******** ** ********* training *** ********* *** *********** *****. **** *** ** *********, depending ** *** ************. ********* **** ******** ******** ** ***** changes, *** ******* ** * ***** ******* ******** *** ************ system, *** ********** **** ** ******* **** ** **** *** staff * ****** ******** *******. **** ****-**** ***** *** ******* from * ********* ******, ** **** ****** * *&* **** the **********, ** ******* ********** ** ********* **** ** ********** tasks.

Service ******** ****

***** *** ******* ******** ***** *** ** *** *** ** performed, ****** ***** ** ********** ** *********, ******* ******** ****** can **** ******. *** ******** *********** ********** *** ********** ***** variance ** ***** ******** *** ******** ** *** ********. ************ of * ***** ******** ** ******* ******* ***/** ******** *** will **** *** ****, ** ****** ****** ** ***** *** required. *** ******* **********, *******, ******** ******** ****** ******* ** between * ** **% ** *** ******'* ******* ********* **** (e.g., ** *** ****** **** $***,*** ** *******, ****** ******* costs ***** ****** ** ** *** $**,*** *****.

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