Service / Maintenance Contracts Guide

Author: Ethan Ace, Published on Oct 20, 2011

To keep any surveillance system up and running, regular maintenance needs to be performed. However, it is often unclear what should be in included, how often it should be done and how much should be charged. This is especially true of IP surveillance, with its added complexities: switches, servers, wireless access points, etc. As such, integrators normally offer maintenance contracts for these systems, which can included a wide variety of services. In this note, we provide recommendations on common services, options and costs.

Replacing Broken Equipment

*** *****, *** *********** **** ********* ******* ** ** ******* in *** ******* ******** ** *****/*** ********. ******** ***** **** between *********** *** *** *****, **** ******* ******** *****, ** 24/7 ******** ******* ******** ***** ******. **** ********, **** ******** day ******** ** ******* **** ******* *********. *******, ***** *** vary, **** ** ****** *** **** ********* ************ *********** *****, or **** ******** ***, ** **** *****, *** *** ********** in *******.

** **** *********, ******* ***** *** ******* ***** *** ******** time, *** ****** ***** * ****** ******** ****. * ****** monitor ******* ** * ********* *********** *** ** ******** ****** the **** *********** *****, ***** * ******** ****** ******** *** main ******** *** ******* ****-*** ***********. **** ** *** ********* on *** *********** ** *** ******** *** ***** ******, *** maintenance ******, *** ************ **** *** **********.

Camera ***********

** *** ************ ***********, *** ***** **** **** ******* ***** to **** ** ****** ***********. ** *** ******* ****, *** systems *** *************. ***** *** * *** ***** ******** ** this:

  • ********: *********, ******** ***** *** ****, *** ********** **** ***** cameras. **** ******* ******** ** ***** ******** ***** *** ******, as **** ** ******* *** ****** **********, ** **** *** free ** ****. *** ********* ** **** ******* ** *******, but ** ******** ** **** **** ***** *** ****. ***** areas *** **** ** ** ** **** *****, ** ***** excessive ***** ***** ** *****, ***** ***** ***** *** ****** need ********.
  • ***** ** ****/*** ****** ******: *** ******* ******* ****** ** **** ****** ** ******* and ******** **** *** ******* ************. ** **** **** *******, whether ******* * ******* **** ****'* ***** ******* ********, ** via *** ********* ** * ***, ****'** ********** ** *** FOV ** ** ****** **********. ** **** *****, **** ******** request, *** *** *** ** ******* ******** ****** *********** ******. Relocating ******* ** ******** ******* *** ***** ** *** *********, however.
  • ******** *******: ****** ******** ******* *** * ****** ** **********. **** users ******, *** ** *****, ** ***** ******** ***** ****** there ** * ******** ****** ** ******* **, **** ** bugfixes *** * ******** *****. *** **** ** **** *** new ******** **** ** ************ ** ****** *** ****** **** the ******** ********** ******. ** *** ****** ** ********** ** expected, ** ******* ***** ***** ******** ********. ************* *** ******** with **** *** **** **** *** ****** ********* **** ***** will *** ** ********** **** *******.

PC ***********

*** ******* *** ************ ** *** ****** *** ******** ******* on * ******* ***** ** ****. ** *** ** ******** maintenance, **** ******* ******* ** ****** *****: ******* *** **** of *** ** *** ******* *** ****, ****** **** ***** cords *** *******, ***. ** *** ******** ****, *** ***** are ******** *** ******* *** *** ********** ****** ** *********** of **** ******.

******** ********** **** ** ********* ***** *** ****** ********* ******** can ****** ****** *** **** ***** ** ****** ** * customer's ******. ***** ******** ****** ** ******* ** **** **** the ********'* ******* ** ******** ********* ******* *** ***** ***. Addition ** *******, *********** *** ******, ** ***** ******* *** result ** ***** ***** *** ***** ***, ******* ********* ******* archived *****. ** **** *****, **** *** ***** **** ******, or ** ********* ** ***** ***********.

** * *******, *** ******* *********, **** ****** ** **** during ******* *********** ***** ***** *** ****. **** ******* **** they're ******* *** ********* ****** **** **** *** *** ******. Certain ********* **** **** ********* ************, **** ** ************** *** especially *******, *** ***** ***** ******* **** *****, ** ***** is **** **** ** ***** ********* ** ********* ** ***********.

Patches *** *******

**** ******* ********* **** ******* ********* *** ****** ** *** most ******* ****** *** ***** ******** ********. **** ** ******** not **** *********** **** **** *** ********, *** ******* ** a ********* *****, ****** *** **** *********** *****. **** ***** prefer *** ** ******* ****** *********, ********* *** *** *****, "if ** ***'* *****, ***'* *** **." ** ***** *****, new ******** *** **** ******* ** * ******* ******* *** previously ******* ** *** *********, ** ****** ****** ***** *** customer ***** ** *** *** *****.

Wireless ***********

** ******** *******, ***** *** * *** ***** ***** ****** be ********* *********. *****, *** ******* ***** *********** ****** ** checked *** ******, ****, ** ****, *** ************ *** ***** if *********. ******, ******* ********* ****** ** *******, *** ********* if *********. ***** **** **** *** *********** ******* ****** ********** in ******** *******, ** **** ** ***.

Refresher ********

*** ***** ********** **** **** *** ** ******** ** ********* training *** ********* *** *********** *****. **** *** ** *********, depending ** *** ************. ********* **** ******** ******** ** ***** changes, *** ******* ** * ***** ******* ******** *** ************ system, *** ********** **** ** ******* **** ** **** *** staff * ****** ******** *******. **** ****-**** ***** *** ******* from * ********* ******, ** **** ****** * *&* **** the **********, ** ******* ********** ** ********* **** ** ********** tasks.

Service ******** ****

***** *** ******* ******** ***** *** ** *** *** ** performed, ****** ***** ** ********** ** *********, ******* ******** ****** can **** ******. *** ******** *********** ********** *** ********** ***** variance ** ***** ******** *** ******** ** *** ********. ************ of * ***** ******** ** ******* ******* ***/** ******** *** will **** *** ****, ** ****** ****** ** ***** *** required. *** ******* **********, *******, ******** ******** ****** ******* ** between * ** **% ** *** ******'* ******* ********* **** (e.g., ** *** ****** **** $***,*** ** *******, ****** ******* costs ***** ****** ** ** *** $**,*** *****.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

The Russian SMP Security Robot on Dec 08, 2016
A Russian manufacturer, SMP, has a commercially available outdoor security robot, at a lower price and with much less marketing than their main...
IP Networking Course January 2017 on Dec 08, 2016
This is the only networking course designed specifically for video surveillance professionals plus it includes live training, personal help and...
Power Drill Selection Guide on Dec 06, 2016
Boring holes is a basic part of running cables for most security system projects. To do so, you will need to choose the right drills for various...
CODEC Guide 2016 on Nov 30, 2016
CODECs are core to surveillance, with names like H.264, H.265, and MJPEG commonly cited. How do they work? Why should you use them? What issues may...
Selecting Wood Drill Bits For Installers on Nov 29, 2016
Running cables through studs is common for roughing in residential and some older commercial installs. To do this, you will need to drill holes in...
Solutions to 5 Common Access Control Problems on Nov 21, 2016
Effective security is more than just good equipment. In fact, thousands of dollars in electronic access control can be wasted if they are not used...
Guide To Selecting And Using Ladders on Nov 15, 2016
Ladders are one of the most important pieces of worksite equipment for the surveillance technician. Too often, however, even highly experienced...
Bidding Divisions (08, 26, 27, 28) For Security Systems Guide on Oct 27, 2016
Navigating the world of system specifications and bidding work can be complex and confusing, but a standard format exists, and understanding it...
Bosch First Starlight 1080p Camera Tested on Oct 13, 2016
Bosch has released their first 'Starlight' 1080p camera, the Flexidome IP starlight 7000 VR. We tested this new dome against competitive super low...
Intrusion Motion Sensors Tutorial on Oct 04, 2016
Motion sensors are one of the most common, and most useful alarm sensors, but they also often cause problems. Many motion sensors types exist and...

Most Recent Industry Reports

The Russian SMP Security Robot on Dec 08, 2016
A Russian manufacturer, SMP, has a commercially available outdoor security robot, at a lower price and with much less marketing than their main...
How Hikvision Beats Its OEMs on Dec 08, 2016
Hikvision GM declared that they are not aggressive with their competitors. But some of their own OEM partners disagree. Inside, we reveal a key...
Dahua Discontinuing H.264 Only Products on Dec 08, 2016
Dahua has taken a stand for H.265 and is discontinuing its H.264 only products. We examine the shakeup inside this...
Last Day Save $50 IP Networking Course January 2017 on Dec 08, 2016
Today is the last day to save $50 on next month's IP networking course. This is the only networking course designed specifically for video...
Hikvision vs Dahua Mobile Apps Tested on Dec 07, 2016
With smartphone use and low-cost video recorders surging, many user's main interface to their surveillance system is their phone. With mobile video...
Paxton Drops US Reps, Plans Major Expansion on Dec 07, 2016
Paxton is gearing up to make a big run at  US access control success. The first step they have made is to cut all US Rep Firms, in anticipation of...
Axis Partner Elder Care Video Analytics (Smartervision) on Dec 07, 2016
Can video analytics be used to improve the care of the elderly? Axis and a video analytics startup, Smartervision, are working together to do so....
Sony IP Camera Backdoor Uncovered on Dec 06, 2016
A backdoor has been uncovered in ~80 Sony IP camera models, attackers can remotely enable telnet on the camera, and then potentially login as root,...
Power Drill Selection Guide on Dec 06, 2016
Boring holes is a basic part of running cables for most security system projects. To do so, you will need to choose the right drills for various...
Milestone Favorability Results on Dec 06, 2016
In our second installment of manufacturer favorability results (first was Pelco), we turn to Milestone. 100+ integrators rated and explained what...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact