SureView Speaks About PSIM As A SaaS
While PSIM did not come close to delivering on its hype in the 2000s, IPVM sees a positive future for PSIM. SureView is one of a few companies remaining from that era.
SureView not only still embraces PSIM but has now embraced a SaaS model for its PSIM. For background, see 2021's SureView / Immix Split Examined.
In this report, IPVM interviewed SureView Chief Product Officer (CPO) Simon Morgan to learn about where SureView is heading in 2024.
Executive *******
***** *** *** ********* **** ********* ********** "****", *** *******'* *** ***** ****** told **** **** *** **** ***** is *** ********* ** *** ****** he **** ************* *** ********** ***** who *** **** ******** *******. ****** added **** ** *** ***********, **** of *** "****** *******" *** ** the ******** ******, ***** ******** **** not ********* ****.
****** **** **** ******** *** ***** 50% **** *** **** ***** ***** (~14% ****) *** ** "******** **********" even ***** ******** **% ** *** revenue ** *&*. *** ** *** new ************ ******** ********* ** *** beta ******* "******* ********," ***** **** to ******** **%-**% ** ******** *****, generate *********, *** ***** *** ** event ******* ***** ***********.
* ***** ********** ** *** *** SureView ** ***** ***** ******** ** sales, ***** ** *** ** * barrier ** ********* ** ***** ********* that ****** ** ** ****.
Privately ***** *** ** *********** *** ******* *******
****** *********** ****-*** *****, ******** ** ********* *****, ****** confirmed ** ****. ** **** **** that **** ****** ** ********* ** the ******** ******** **********, ******** *** "no *********** ** ***** ******* ******* for *** ******** ** **** ****."
****, ********* ******** *****, ****** **** IPVM **** ******** ** "*** ********** in ** ***********."
Revenue ******
****** **** **** **** ******** **** ~50% ** ******* "**** *** **** three *****," ***** ***** * ~**% CAGR ******. ****** **** **** ******** is **********, *** *** ************* *** stayed ** "***** *** ****" ***** throughout *** **** ***** *****.
******** ******** ** *** **** *** actual ******* **. ***** *** ******** count (***** *****) *** *************, ** would ******* ******** ******* ** ** in *** $** ** $** ******* range.
Employee *****
********'* ******** ******* ***** **** ** grew *** ********* ** **% ** the **** *** ***** ** ****** 80 *********, ***** ****** ********* ** be "************* *******":
Install ****
***** ********'* **** ******** ** ****** exceeding *** ********* ********* *****, ****** told **** *** ** *** "*** of *****" ** ************* ***:
**'** ********* *** ******** ****** ********* that **** **** **** ****, ****** counts.
****** ******* *** ********'* ******* ** handle ***** *** **** ** *** "really *** *********, **** ** *** world's ******* **********." ** **** **** SureView **** ****** * **** **** a ***** **** *** * "****** car ************," ***** ****** *** ******** operation ******* **** ***** ******* ** EMEA, *** ** ***** **** ********. According ** ******, ******** ***** **** manufacturer ****** **,*** ******* ****** ******** monitoring **********, ******* **** ************* *** distribution ** ******* *** ***********.
SaaS ********
** *** ******** ******** ********** ** late ********, ****** **** ************ ********* that ******** *** "***** ** ****-***** in *** **** *.* *****" *** "invested ******* ** ********** **** ** a ****." ****** ******* **** ****:
**** * ***** ***** ** *** SIC ********** ** *** *** ** last **** *** **** *** ********* of ****** ** *** ******** ******** is ********* ******* ****. [*** ****] types ** ************ ** ******** [***] getting **** ******** *** ****** [***] moving ** **** *********.
****** **** ******** ***** *** *** perpetual ******* ********* ***** ******** **** ******, ****** **** *** ******* **** on-prem **** *** ********* *** ********** SaaS ** ****** *** "****** ******."
****** ***** **** **** ** *** new ************* **** ***** *** **** category:
*** ****, **'* ********* ** ****** our **-******* ******* ****. ** **'** had **** ******. *** *** *** customers, *** ******** ******* ** **** critical ************** ***** ***** ** ******* may ***, *** ****** *** ** our *** ******** **** ** ** our **** [*****].
******* *** ** *** *** *******, Morgan ********* **** **** ** *** direction *** ******** *********, *** ********** that *** ***** ****** ** ******* at **%-**%. ** ****** **** "*** industry ** ********* ****** *** ******* up."
*******
********'* **** ******* ** ***** ** user *****. ***** ** ** ********** monthly ****** ******* ****** (* ************* small ******, ********* ** ******). *** the ******** *****, ***** **** ** advanced ************ **** ******** ************ (**) tools **** ** *******.
Emphasis ** *****
**** ***** *** ***** ** * key ********** ***** *** ***** ** have* **** ******** ******. ****** ****** **** ***** ** saying **** *****'* * "*****-***** ********" in *** ******* ******. ** ******* elaborated ** **********' ********** ****** ** the *****:
**** ** *** **** ************* ** that * ***'* **** ** **'* COVID, ****'** *** ***** ** ********* now ** ***** *****. **** ********** and *****. *** ** *****, **'* just ****** *********** **** ** ***** are ****** * *****-***** ********.
**** **** ********* ********, ** ** were **** ***** ***, ***** *** a *** ** ***** ********** **** IT *****, *** * ***** ****'** all *** ********, "** ** *** purchase ******** **** *** *****-*****, ****'* our **********." ** ****** ************* ** better ***** ***** ** **********, *********.
** ****-**** ************, ****** **** ********* how ***-**** *** ***-***** ******* *** be ***********:
** ***** ** *** ****** ********, often **** ******** ** *** **** is, **** **** ****** *** ** projects [***] ****** *** ********* ******* in ********* ****** *** ** *** slow *** ****** ********** ****. * think **** ** ******* ****** *** we **** ** **** [***] ******* on ****. **** ************* ****'* ****** or ***'* **** *********** ** ******** technology **** *** ****** **** ** the ************ ** ** **-******* ******.
SureView **********
******** *** ********* **** ** * ********** ******* management ****** ********. *** ************ **** *** ** ******** ** **** *** *** ******* monitoring ******** ***** *** **** *****, which *** ***** **** ** ** firm******* *******. ****** ********* **** ******* ** IPVM:
** *** ******* ** ******** *** Immix **** ** **** ********, ** had ** ************ **** **** *** of *** ********** ******* ***********.
****** ******* ********** ** *** ****** needs *** ******* ******* ******* **** prompted *** ******** ** ********:
**********, ***** **** ******* ******* ****** operations **** ****** ** *** * monitoring ******* **** ***, **** ****, we **** ** ** **** *** us. **** *** ****** ****** ***** back ****.
****** ** ** *** ***** ** systems. **** ****** ** ***** ** some ******* ******, *** **** ****** their ****** ******* ** ***** *****.
***** ******* *** ******* ******* ****, there *** **** *********** ***** *** PSIMs ** ***** ********* ******** *********, Morgan *********:
**** ******** **, **** ****, *** responsibilities ** ***** ******* ******* ****, and **** ***** ***, ****'** ***** asked ** ** **** *** **** things. ** *** **** ***** ******* centers *** ** ****** **** ******* physical ******** ******. **** **** ** handle **** * ****** ** ********* things **** ********* *** ******** **** alerts [**] *** ******. **** **** mobile **********. ****'** *** ************** ***** and ** *** ** *** **.
**** ******** *'* **** ** *** is ***** ********* **** *******. **** we *** *** **** ***** ************* had ******** ***** *********. **** ****** to ****** * ********** *******. **** then **** *** ** **** *** they *** ** **** ** **** and **** ******* *** **** *** more *********, *** **** **** **** asked ** ***** ********, ***. ****'* where **'** **** *** ********* ** this *****.
**********' ******** ****** ** ********* ***** infrastructures ********** ** *** ******* **** for ******* **** ** ********. ****** expanded ** *** ***** *** *** SaaS *****:
* ***** **** ************* ****** **** comfortable **** *** **** ** ** security, ******* ******* ** ** ***** very *******. ***** ** ****** **** CRM *********. *** ** ***** **** on-prem *, *, * ***** ***. Now, ********* **** ********* **** ********** and *******, *** ***** ***** ** things. ********* **** ****** **** ******** with ****. *** ********** **** *** can *** ******** ** *** ******* [is **** **** *********]. ** **** the ********** ******* ** *** **** change ** ****. ********* ********* **** to, ******* ***** * *** *******, and *** *** ********* ** **** with * ****.
Management ****
********** ********'* ***, ****** ** *** its *** *** **** ********'* ***-**-*** business. ********'* *** ** ******* *******, ****** ********* ** ****. ** also **** **** *** *******'* *** has ****** ********** *******"********** *** ****** ******* ** ********." Also, ********** *********** ********'* ******** ******** ****** *** SureView/Immix *****, ** *** *** **** the *******.
"PSIM" ********** **** ******** ****
***** **** ***** ******* ******* ********** by **** **** *** ** ******** connotations ** **** ************ **** ******* have ******* ** *** **** ******, SureView **** ** "** * **** delivered ** * ****"** *** ***** ** *** *******. ****** ********* *** *******'* ********* and **** **** **** **** **** describes **** ******** ****, *** ** is **** ****** **********:
**** **** ************* **** *** ** this ***** **'** ******** **** *** idea ** *** ****, ***'* ***** it's *********** ****** **** *** ******** acronym *** **** ** ** **** we **.
*******, **** ****** ** ************* ** security *********** [***] "**** *** ***? What ** ****?" ** ******* **** it **** ** ***** ** *** away **** * **** **** ****** understood. ****'* **** ** *******. ****'* why ***** *** ****** ** *** website ** ***** **** ** **. There's ** **** ********* ****** ****.
******** **** ******** **** ** **** in **** *****:
Product ******** *** *** *****: ********, ***** **********, *****
******** *** ***** **** ******* *********. They *** ****** "********," "***** **********," *** "*****," ************. ****** ********* **** ******* in ********'* ********* *** ********** *** products **** ***** *********:
** **** *** ***** **** ** our ******* ***** "********." **'* ****** *** ***** ********** the ******** ** ******, *** ****** can ** **** ** ********* ******.
* ***** **** ******** ***** ****** of ***** ********** *** ******** ** all ** ***. *** ****** **** we've ***** * ******** **** ***** and ***** **********, ***, ** **** there *** ********* ***** ** ***** companies, *** ********* ********* **** ********* goals ** ********* *****.
**** ****** ******** ******* **** *** "Response" *******, ********* *** **** ** the ******** **** ********* ******* ******, not *********** "********." ****** ********:
**** ****** ***** **** ****, "**'** got **** ******* ****, *** **** we **** ** ** **** ** do ** ***** *** **** **** and ****** **'** *** ** *** vehicles."
****'* * **** ******** *******. ** have ********* **** ***** **** *** "*****" *******, *** ***** ****'** ***** it *** **************. *** **** **** go **** *** ***, "****, ********, what ** **** ** ** **** to ** ** ******* *** ******** times ** *** ***** **** *** responding ** ****** *** ******."
****** **** **** *** ******* ** different ****. **'** **** ** **** business *** * **** ****. ** the ********* **** * ****-**** ******** product, ****'* ***** **'** ****** ******* the *******, *** *** ********* ***** the ******* ******** ****** **** ******.
Security ********* ******* (***) *.*. ****** ***: ******* **** *** ** *** *****
***** **** ********* ***** *** ******** Operation ******* ** *** *** ****** their ******** *******, **** *** ******** to **** **** **** ****** *** Security ********* ******* ** *** *****, which ***** ******* *** ****** *** features ** *****; ****** ********** ** this *****:
**** *** ***** **** * ***, but * ***** ****'** *** ****** to **** ** *******, ****** ** utilize ***** ***** ***** ** **** as **** ***. ****'** ****** ** push **** *** **** *** *** be ******* ********, *** ** *********.
**'* ***** ****** **** **** ** be ****, *** ***** **'* *** a ******** **** ***** ** *********** be ** **** **** ******* ******* Center. ***** **** ******** *****, *****'* some *** ****'*, ****** ***** ** where **** ***** ** *********. **'* not *****, *** ** **** **** to ** ***** ****. ** * think ****** *** ************ ******* ** use *** ****** *** *** ****** technologies ** **** **** ** **** work. **** *** **** *** ***** rather **** *********** ****** ************ **.
Become *** ** ***** ******** ** *** ******* *******-*****
********'* **** ** *** **** **** to *** ***** ** ** ** the "** ***** ******** ** *** private ******* ****** *****," ****** **** IPVM. ** ******* ******** ** **** SureView ***** ** ******:
**** ** ***** ** ************* **** are ******* ***** *** ******* *******, we **** ** ** ** *** of ***** ******* *******.
***** ** ***** ***** *** ****** expansions ** **** ***** ********* ** not **** ***** ******** ************* ***, Morgan *****:
** *** **** ** **** ** the ********* *** *****, *****'* * size ** ** ************ ***** **** have * ******** ********** ***** **** have * ******* ******. **** ** those ************* *** ****** ***, *** they **** ***** ********** [** ********]. They ***** ** ******* *** *********, but **** ***** ***** *** **** a ******* ******** **********.
****** ********** ********'* **** ** ******** the ** ***** ******** ******** *** alarm ******** ********** *******:
** **** ***** ************* **** *** maybe *** ** *** *******-**** *** do **** *** ******** *************. **** generally ********, * ***** **'** ****** tried **, ******* ** *** **** Immix *** ***** **********, ** ******* it's ********, **'* **** ** ** the **-***** ******** *** *****-********** ********** stations ** ******* ******* *******.
Target ********* *** ***** - ****** **** ******* ****** *** ******** *******
** *** ******* ***, ****** **** that *** ******** ****** ** ***** have * ******** **** ******* * command ******:
*********, ****'** ******* * ******* ****** [where] ***** *** **** ****** ***** that *** **********, *** *****'* * team, * ******** *******. ****'** *** [to ****] * *** *********. ** doesn't **** ** **, *** ****, 20 ********* *** ***** *** ****** the *****. ** *** ** *** operators *** * ********** ** *** operator.
****'** *** * ******* ** *****. Where ****'** ******* ** ********** **** happens **** ******** ****** *****, *** they've **** *** ******** ********** ** invest ** ****** * *********** *******, and **** ***** ********* ** * good ******** ***** ** * ******** for **.
****** **** ********** ** *** ******** the **** ***** ****** ******** ** be:
**** *** **** ****** ** ** do ** ** ** **** [** a] *** ****'* *** *** ********* and * **********, *** *** *** still *** *** **** [*****]; *** don't *********** **** ** **** **** monolithic ******* ********** ** **** *** the *****, ************ *** ********* ** the ************.
Mid-Market *****
** *** ******** ************, ****** ********** that ******** ********** ***** ** *** its ********** **** *** ********* ** penetrate *** "****** ****** (*******)" **** its **** *****, ********* ****** *********, critical **************, *** ********** *************.
****** **** ***** ********* *** ***** in-house ******** ******** *** ** *** necessarily **** * ******* ******** ******, and *********, ******* ** *** * service (****) ******* "*** ** *****" makes *********** ********.
*** ***, ******** ** ** *********, including ****** ********** *********, *************, *******, media, *******, *** ******** **************. ****** also ********** **** ******** ***** ** engage **** ********* ******* *********** *** social *****.
Engineering **** **** ****** **** ***** ************
*** ********, ******** *** ~* ** ~75 ***** ********* ** ***** ** business ***********. ****** **** **** "*** having * *** ** ***********" ***** be * **** *********** *** *** company:
****** ******** ** ********'* ***** ** engineering:
** **** * ***** ****** ** engineering [******]. *********** *** ********** *** obviously * *** ******* ** ** as * ******** *******.
****** **** **** ******** ****** **% of *** ******* ** *&* *** touted **** "**** ***** ******** **% on *&*," ******** ** ***** "******** profitable."
Sales ******** & ************-***** ********
***** ******* *** ******** ** ********'* ****** page. *** ** **** *** ** development, **** ** *****. ****** ********* that ********'* ***** ******** ** ****** more ***** ******** ***** ** **** customers ****** ***** ******** ****** *** sales:
**** ** ******** **** *** ********* and *********, ** ***** **** ***** engineers [******* ** ****]. *****'* **** of *** ***** ** * *******. There's ** *********** ****** **** "*** you're ***** ** **************? **** ** you **** ********* ** ** **** events *****?" *** **** *****'* "*** you're ***** ** ******* **** ** to **** *******."
***** *********** ****** ** * *** level **** *** ******** *********** **** owns *** ******, ***. **** **** a *** **** ** *** ***** process ** ******** **** *** *** users *** *** *** ******** ** a ***** *****. **** ** ***** about *** ***** *****, ** **** much ******** ***** ********-**** ***** **** go ***. ***, ** ** **** a ***** ****, *** ** ********, there *** **** ***** ********* *** help ** *** ******* ********** *** help ** *** ***** **** *** pre-sales [****].
********'* ***** *********** ******* **** "************ building" **** *** "**** *** ******" style ** *****, ****** ****:
** **** * *** ** ************* directly **** *********, *** **'* * very ************-****** ********. ** ***'* **** a ******* **** ** ***** **** out ***** ******** *** *******.
**'* **** **** ** * ************-******** sales-led *******. **'** *** ****** ** sell ******* ** *******. **'** ******* a ******** **** ********* **** *** for ***** ** ****, *********. **'* much **** * ************ ****.
Go-to-Market: ***** ******* ******* ******** & ***** ******* ************* ********
******* *** *** ***** *******, ******* part ** ********'* **-**-****** ******** ** marketing ******* ******* ********, ********* ** Morgan:
** ********* *** ********** ** ******* the ***** ************. ** **** **** channels **** *********** ******** ** ****. That's ******* ******. ***** *** ********* with *** ******* ********. ** ** something **** **'** ******* ** ******** to ****.
****** ********* ** **** **** *** of ********'* "*** *********** ********" ** Convergint. ** ******** ** *** ***********:
***** ****** *********, ***-**** *********, *** global ***** **** ****** ** ***** well **** *** ***** *** ****.
******* *********** ********, ******** **** ********** that ** ** ************-******** *** **** not ******* **** *** ************* ********. The ******* ********* ***** ******* ***** partnerships ** ****:
** ****** *** ******** *** ******** directly ** *** ********* ******* *********** and ******* *******. ***********, ** **** on *** ******* ******** *** *** sales ************* *** ******* *********** *****also ********** ***** ******* *** ************* ********.
Integrations ****** ********** ****** ********
********** ******** ********** **** ** ********** changing *** ********; ****** ****:
* ***** *** ** *** **** two ** ***** *****, ****'* ****'* really ***** ** ****** * ***. Gunshot ********* [**] ********* **** ****'* exist * ****** ** ***** *** and ****'* *** ******** **** ***********, particularly ** ***** *******, *** *** obvious *******.
****** ***** **** ******** *** ********** with **** ****, ******** ************ *********, and **** ******:
** *** * *** **** ************ also **** ******** ******* **** *****, Teams, *** **********.
**'** ******* * *** **** ******** risk *******. ****** **** *** ******* of *** ******** ******** [********].
***'** ******** ***** **** (********* ************ Networks) *** ******* *** ***** ***** ** ******** systems, *** **** ** *** **** of ********* ***** ****** ***. *** alarms ***, ******** ********, *** *** those ****** **** *'* ******* *****.
**** ******** *** *** *********** ********* to **** ** **** **** *** not "********" ** *** **** *** as "*********** ***** *** ****** ******* systems," ****** **********:
************, ****'* * *** ** *** things **** **'** ***** ***** ** integrate [****] ******* **'** ********** **** a *** ** ***** ***** ******* and ***** ****** ******* ******* ** the *********** ******** *****. *'* *** what ** ******** ** **** **'** building **** ** *** *****, **** the **** [*****], *** ****** ******* in *** *****, ***** ***** ** platforms.
*** ****** ** ******* **** *** building ***** ********* **** ********** ** that *** *** ***** **** **'** building ** *** ******** **** ** was ** *** **** ** ***** traditional ***** *** ****** ******* [*******].
The "**** ********" *** ******** ******** *******
********'* **** ******** ** ** ****** products *** ********* ****** ********* ************* to ****** ****** ********** *** *** users. ** ****** **** * *** role *** ***** *** **** *** one ************ ****** *** ******** *****, such ** *******'* ***-**-*** *****. ****** said **** ***** ***-**-*** ********* **** sense *** ****, "*** **** ********" uses ******* **** ******** ******** *********:
* ***** *** ******* ** ***** are **** ************* **** *** ********** in **** * *** **** **** buy **** *** ******, *** ** makes ***** *** ***** ************. ***** they're * ******** ********, *** ****'** able ** *********** ****** ******* ************, and **** *** **** * ******** that ***** *****.
**** ** **** ** [***] *** vast ******** ** *** *********, ****'* not **** ***** ******* ***** ****.
************, ****** ** *** *****, ******* budgeting *******, ******...***, *** *** ******* why ********** *** ** ***** * wide ******* ** ******** ********, ****** said:
**** **** ****** **** ******* ************, or ****'** ****** **** * *** of ******* **** **** ************* **-**** [to] **** ** ***** ** *** cloud **** ********* *******, ** **** have ********* *********, *** ** ***** divisions, **** ******** ***** *** *******, so **** *** ****** ***** ********* structure.
** ***** **************** **** *****, *** now **** ***** ******* **** **** would **** ** ******* * *** Y **** ** ******** ** ********** system, *** ** **** ******* ********* else **.
**** ******** *****' **************** **** ****** businesses, **** **** ** **** ******** to ***** ***** *******. **** ** another ****** *** ** ** **** for *********** ** *** ******** **** only *** ******** ********, ****** ****:
************* *** ******* ** ***** ***** operation *** ** **** ** ******* just * ****** ** ******. **** myriad ** ****** ** ******** * list ****'* *** ******* *******. ** tends ** *** ******.
*** ***** ** **** ************** ** that, ** ***** ***** **** ** more ****, *** ********** ****, "****, you *** ****. ****. ****'* ******* thing *** *** ** ** **."
****** ********** **** ***** ***** *** customers *** *********** ** ******** *************, not **** ** **:
** ****, ** *** ********* **** can *********** ** ******* ******. ** just ***'* *** * *** ** them ******* ** ****'* **** *** experience [***] *** **** *** ******* that.
Closed ********* ****** ** *** ******** *****
**** ** ***** ***** **** "******-***" security ******* *** ****** *** ******** market, ***** ******** **** *** **** in; ****** ********:
*** **** ***** **** * ***** say **** ** **** **** **** closed *** ** **** *** ****** which ** ***'* ****** ********* **** at ***. **'* **** **** *'** gone *** *** **** **** ******** of *** ***, **'* *** **** consumer-based *********. *** ****** *** *** Rings *** ***** ****** **** *** in **** **** ** *** ******** space.
***** ******** ******** **** ** ** more "****** ***" ********* *** ******...***, but ******** **** ********* **** **** when ********* ******* ******* "*********" ***** that **** **** ********:
*** ****** ** *** **** ** on *** ***** ** **** ** that ************ *** * ****** ** very ***** ********* ****** *** **** may **** ***** ***-***-***** ******** ********. Those **** **** ** ** **** more ******. **** ** ***** ** API ******, ***.
******** ***** ** ***** ************ **** most ********** ******** ********* **** *** less ****** ** ** "******," ****** added:
** *** ********** *****, **** ** the ********** **** **** *** *********, we've ***** ** ****** ************* **** those ****.
AI - ******* ********
******** ** *** ********** * "******* Operator," ***** ** ********* ** *** beta *********** *****, ****** ****. *** Virtual ******** **** ** **** ** complete **%-**% ** *** ***** ** a ******** ******** ********, ********* ********** a ******* *** *** ****. ** can **** ***** *** ** ***** without ***** ***********, ****** ****.
****** ********** ** *** "******* ********" can **** ***** ********* ****** ****** in *******:
*** ***** **** **** * ******* operator ** [*** **] ** ** an ********* ** ** ******** ***** the ****. ** *** *******, ** the ******* ***** ***'** *** * couple ** *********, *, *, * operators, ** ****** **** ** ****** the ***, *** *****, **** ******* is **** *** ******** **** ** those ***** ** ***** ** *** longer ** ****'** ******* *** ****** in *******.
**'* ****** ********** ** **** ****** people ** ****** ******. *** ******* can ****** *** **** *** **** load. ** ***** [** *** **** way] **** *** ******* ********. ** those ****** **** **, ******* ** delivering * ******* **** **** ***** because **** **** ***'* **** ** alarms *** ****** **** ******* ******, a ******* ******** *** **** **** some ** ***** ***** ** **** process.
*** "******* ********" *** **** ******** at ***** **** ** *** *****-********** process, ****** *****:
** ***** ** ********* *** *****, looking ** *** ***** *** *********** whether ** ********** ** ******** *** when ** ********** ** ********, **** providing **** *** ****** ***** **** is ***** **** [**] ** * human *** ****** ** *** **** the **** *****, ****** **** *** of *** *********** ** *** ***** snapshot ** **** **** *** ********* "Okay, ***, * **** ****'* ***** on ****. * *** ******** *** move **." ** ***** ****** *****, your ******* ******** *** **** ** and ** **** ** **** *******. It's ****** **** *** ********* ********* of ********** *********.
*********, ** *** **** ** *** alarm ** ** *** **** *** where **'* *******. ** *** ****** a *** ** ****** *****. *****'* an ****** **** **** * ***** operator ***** ** ******. [*** ******* Operator] *** ******** ***** *****, ** some ** ***** *****. ** *** also ** *** ******* *** *****. [The ******* ******** **] ***** ** look ** ***** ***** [** ***] if ***** **** ****** ** ***** clips. [** **** ****] **** ** the *********** **** ******* ** **** same ******** *** *** ******* *****'* anyone ** **** *** ******** **** happened, ****'* ** ***** ******.
**** ** **** *** ******* *** has ******** **** ****** ***** *** filled ***** ***** ***, ** *** then **** **** ** ** ****** human *** ***, "***, **** ** what *'** ****. **** ** *** information * ****** ***. **** ** what * ***. **** *** *** clips **** *** ****** ***."
******** ***** ** **** *** ******* flexible *** ******** ** **** ********'* need. ****** ****:
********* ** *** *** ******** ***** configure **, ** **** ***** **** want ***** ******* ******** ** ** ks ** ** ****.
****** ******* *** **** ********** ********* capabilities ** **** ** ********'* "******* Operator" **** *******, *** *** ******* will **** **** **** ** *** partners ** ******* ***** *********. ******* example ** **** ********* ***** ** the *********, ********* ** ******:
** ***'* ********* ** **** ** necessarily * ****** ** ***. **** it *** ** ** ***, "***, in **** *****, *** ** **** frame, ***** **** ***** ******," *** then *** ***** *** **** ** and *** "****, ****'* * *******. Why [**] ******* ** ** ** o'clock ** *****?"
#*, ******, **** ***********!
** **** ******* ** *****, ****** manage *** ******* ** *** ***** and ** ** ********** *** * true ***.
**** ** * ******* **** **'** seen **** *****, *********** ** **** and ************ ******** **** *** "****" can **.
*'** ***** *** **** ** ****** up **** ******** ** **** ********.
* ******** **** ****** ****** **** they **** **** *** ***** **** anyway. ** * *** *** **** for ******** ** ***** ** ** integration **** ******** – ***/***/****** ******** ******** *** UCR, ***** & ******* **** *** ******** ******* **** Sureview *** ******* ******** **** **** and ******* ****** ** ******** *** recorded ** ****. * *** *** integration ***** ******** ******** ** **** was ******* **** ** ******** ***** be **** ******.
"**** ** *** ******* *** *** RMS ******** *** ****** ****** ******** – * ***** ********** *********** ********** System ******** *** *** ****** ********** and *** **** *******-**** ************ ***** 1988." *** *** ****** ***** *** been ********* ** **** *** *******.
#*, ****** *** ******* **** ** well. * ***** ******** **** ******* productively ** ****. * ** ****** and ** ******* ** **** **** about *** **** ** **** ****** there **** ** *********** **** ****.
** * ******** ******** *** **** 2 ***** **** ** ****** *******. Sureview ** * **** *** *** our ******* ** *** ** ** a **** ** ** **** **** our ********** ********** ** *** **** model **** **** ******* **** ******.
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*** ******* ** **** ******** *** provide ** ************* ** ********* ******* or ******* ***** ** ***** *** customers *** **** ***** ** **** or * ********* ******* **** ** can **** ** *** **** ***********. We *** *** "******" *********, ** we **** ** ********** ***** **** work. * ***'* ******* ****** ** do **** ** *** *** ***** even *** ********** *** **** ** the ******** *** ******* ******* ***** needs ***.
*** ****** ***** **** **** *** incident ******** ** *** *** ******** management ***** *** ******** *** ***** completely ******. ******** ** * **** AMS *** ** *** ****** ***** with ** ** ** *** *** using ** ** * **** ******** a ***** **** ** *********** *** product *********.