ScanSource Favorability Results

By Brian Karas, Published on May 01, 2017

ScanSource lacks the name recognition and branch outlets of its biggest competitors in security, companies like ADI, Tri-Ed and Anixter but how do they fare with integrators?

In this report we analyze feedback from 150 integrators on ScanSource, and how they rate the distributor.

ScanSource ************ *******

********** *** *** ******-******* scoring *********** ** *** series, **** * *** rating ** +** (*** *** * +**), *** **** **** *** *** ****** ******** *****.

Positive - *******

***** ****** * *** of ********* *** ***********, and ******* ***** **** ScanSource ******** ** **** area, ******** ********** ******* for ******:

  • "****: **** ****. **** response *** **** ******. Excellent ********* ******* *** design *****."
  • "********* **** ******* **** most, *********** *******. ******* can ** * **** as **** ***** ** their *******."
  • "**** ****, **** *******, knowledgeable ***** ****, ** end **** *****, ******* to ** ******** ** support ***********. **** **** alarm *** ****** ********."
  • "**** ** **** **** and **** *******"
  • "**** *******. *** ****** lines *** **** *****"
  • "********** ***** **** **** do ****. ***** *******, great ************, *** ************* inside **** **** ******* pretty ***** *******. **** don't **** ***** ******* support ** * *** of *********, *** ***** things ******* ****'* ********* to ***** *********. ********** has **** ********* **** in ******* * *** overhead, ***** ********** ** awesome ******* *** ***** customers."
  • "********* *******, ***** ******** service. ********* ** *** product **** ******, **** can ** *** ** miss *** *****. **** almost ***** **** ****** mounts, ********, *** ****** on *** ***** *** tend ** **** ****** of ******* *********. **** offered ** *** **** purchasing ***** ** *** of *** ***** ***********, making ******* ***** ******** easier ** *** ****** between **** ** **** slow ****** *******."
  • "********** ******** **** ******* and ********* **** ******* times"
  • "****** ******* *** ********* for ******** *****. ** you ***'* **** **** Axis ***** *******, **** will **** **. ******* is ***** ***********. ** only ********* **, **** have * ***** ** damn **** ***** *** of ******* **** ***'* know ********. **** **** experience *** ** ******** to *****."

Positive - *******

******* *** ******* **** where *********** **** ********** differentiated **********.

  • "********* *******"
  • "*'** ****** ******** **** service **** **********"
  • "*** ** *** *********. ScanSource ***** **** ** being * *******, ************* the *** ******* **** Axis. ***** *****, **** helpful ****** *** *** around **** ** **** with."
  • "**** **** ************ *******. Always ***** *******, ****** pricing **** ******* ** CSC *** ***** ********."
  • "*** ** *** *** big ************, **** ** my ******** ** **** with. ** ***** *** is ******* *** **** helpful *** ** * have ** **** ****** else **** *** ****** helpful. *** **** ******** is **** ***'* **** a **** ********* ******* to ***** ****** ******* and *** ***** ********* comes **** *** **** coast *** **'** ** the **** *****. * actively *** ** **** ways ** **** **** my ******** *** ******** time ** * **** issue *** ** ***** now."
  • "***** ** **** **** ScanSource! ********** * **** about ******* ********** **** better!!"
  • "***** ********** ** ****** and ******* *************."
  • "**** **** ** ****** to *** *** **** can **** ** *** ask **** *** **** price ** *** **."

Positive - *********

********** *******, *** *** need ** ***** **** multiple ******* *** * job, ***** ******** ********** and ***** **** ****** to ******. *********** ***** that ********** *** **** product *********, ****** ** their ************ ** ******* with ****.

  • "** **** *** **** ScanSource ** *** ****, but ******** ***** **** on *** ** *** primary ****** *** ***** able ** *** ********** that ** ******. **** seem ** ** * pretty **** ************, *** I ** **** **** their ****** ****** *** much ***** **** ***/*****. Their ******* ****-** ******* is ********** * ****, I *** * ****** sized ******* **** * wanted ** ***** **** them *** ** **** 2 ***** ** *** signed ** ** * had ** **** ** over ** ***-** **** though * ***** ********** on ** **** * could **** ***-**."
  • "**** *******, ************* ***** team *** **** **** a **** **** ** products *** ********."
  • "**** ******* *********, ***** pricing, **** ***********, **** service, **** **-**** **********, smart ***** ******, ******* good **********."
  • "**** **** ** ** one ** *** *** left **** ***** ***** the **** ** ***** a **** ***********, *** selling ****** *** ****** a ***** ********* ** products."

Neutral Ratings / **** ** ***** ********

********** *** * ********** high ******* ****** (******* was **%). *** ************ **** branch *******, ****** ** Neutral ***** ******* ********** **** the ****** ** ****** locations, ***** ***** **** of ************* *** ***********. Though ********** *** ******* physical *********, **** ******* to ********** *** **** with *-*** ******** ** most ******. ** *** *** ******* ***** ************ Distributors ****** ****** ******* *********** commented **** **** ****** did **** **** ** for *** **** ** physical ********, ****** ********** is ** * ************ to ********* **** ***, Anixter ** ***-** **** integrators **** ***** ****-*** or ****-***.

  • "*** *** ******** *** free, **** ******, **** handle ***** ** **** and ***** ******, ********** sales ****. **** ******** there ** ** ***** office."
  • "*********** ****** *** **** online *******. *** ** much ************ ******* ** we **** ** *** before ******** ** *****. Lack ** ***** ******** can ** ***********."
  • "******** *********** !!! *** most ******* ******** ******* !!! ***** ******** ***** Dislike ** ********. ******* lots ** ***** ****** items"

Negative ********

**** *********** ******* *** experiences **** **** **** optimal **** *** ****** above, *** ** ******* negative ***** **** ***** out ** **********'* ********.

  • "**** *** ****** ******* to **** *** ** not ****** *********** *** of ***** ********* *** we **** **** ******* quite * *** **** in *** **** *** years."
  • "**** **** *** *** much **** ** ******* to *** ******* ********."
  • "****: **** ******, ******** we've *** **** ******** reps ** * *****. Good ****** *****. ****, Easy ** ** ******** with ******* ****** *******. Buy **** ** *****. Probably *** #* ** #2 *****. ******** ***-*** shipping. *******: *** ******* for ********, ******* ******* for ********** *** ** one **** ******* ******* for "*************"."
  • "***** ******* ** **** but ******** ******* *** gone **** * *** - * *** ** personnel ******* *** ** get * *** ***** rep ***** *** ******, slower ******** **** ******* but ** ***** **** have * *** **** stuff ** ***** **** Anixter( ** ***** ** what ** ***)"
  • "**** ********* ** ******* call *****, *** * very ********** ******."
  • "** ******* ** ****"
  • "**** ******, *** ********* online ********."
  • "***** - **** ******, free ******** ******** - They *** **** ***** takers. ****** *** **** a **** ****** **** they *** *******. ******* no ********** ***** ** knowledge."
  • "**********'* *********** ** ******* when ******** *** **** varied. *** *** *** also *** ******** ****** go ******* *** ****** without ******* **."
  • "** *** ********** *** everything, *** ** ******* their ******** ****** *** response ***** *** *********. My ******* ********* ** that ** *** **** on *** ************** **** as ****, *** ****'** so ********** **** **** treat ***** ********* ********* as ******** *********. **** causes ** ** **** separate **** ** **** side, ******* **** **** distributors ** **** *** for *** ***** ** our ********."

Comments (2)

Undisclosed Integrator #1

05/01/17 02:54pm

I find this report "Informative", and pretty much mirrors our experience and impression.

Andrew Montgomery

IPVMU Certified | 05/03/17 02:06pm

Can definitely agree with these findings. Scansource is our best distributor by far and are a great asset to our business.

Read this IPVM report for free.

This article is part of IPVM's 6,594 reports, 889 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

Favorite Video Surveillance Hard Drive Manufacturer 2020 on Aug 27, 2020
Western Digital and Seagate effectively have a duopoly in hard drives but...
Facial Recognition: Weak Sales, Anti Regulation, No Favorite, Says Security Integrators on Jul 07, 2020
While facial recognition has gained greater prominence, a new IPVM study of...
Verkada Speaks On Disrupting Security Sales Channel on Aug 28, 2020
Verkada's fast growth has taken the industry by storm and their enterprise...
Favorite Access Control Credentials 2020 on Sep 15, 2020
Credential choice is more debated than ever, with hacking risk for 125kHz and...
Favorite Access Control Manufacturers 2020 on Sep 28, 2020
200+ Integrators told IPVM "What is your favorite access control management...
Avigilon Aggressive Trade-In Program Takes Aim At Competitors on Oct 20, 2020
Avigilon has launched one of the most aggressive trade-in programs the video...
US Startup Fever Inspect Examined on Aug 03, 2020
Undoubtedly late to fever cameras, this US company, Fever Inspect, led by a...
Fever Camera Sales From Integrators Surveyed on Jun 01, 2020
Fever cameras are the hottest trend in video surveillance currently but how...
Kentix SmartXcan Fever Screening Device Tested on Jun 22, 2020
German manufacturer Kentix has declared "FEVER-SCREENING REINVENTED" with its...
Access Control and Video Integration Statistics 2020 on Oct 08, 2020
Video Surveillance and Access Control are two of the most common security...
FLIR A Series Temperature Screening Cameras Tested on Jun 04, 2020
FLIR is one of the biggest names in thermal and one of the most conservative....
Injes Tiny Temperature Terminal Tested on Jul 17, 2020
While temperature terminals have trended bigger, the Injes DFace801 is...
Brazil's Biggest Domestic Surveillance Company Intelbras Profile on Jul 29, 2020
While Intelbras is not widely known outside of Latin America, Intelbras is a...
Cisco Meraki Unlocks IP Cameras With RTSP Tested on Jul 06, 2020
Meraki opened up its cameras to 3rd party NVRs/VMSes by offering RTSP...
WDR Cheat Sheet and Camera Tracking - 30 Manufacturers on Aug 26, 2020
Manufacturers are regularly cryptic about what WDR support they actually...

Recent Reports

VICE Investigates Verkada's Harassing "RawVerkadawgz" on Oct 26, 2020
This month, IPVM investigated Verkada's sexism, discrimination, and cultural...
Six Flags' FDA Violating Outdoor Dahua Fever Cameras on Oct 26, 2020
As Six Flags scrambled to reopen parks amid plummeting revenues caused by the...
ISC Brasil Digital Experience 2020 Report on Oct 23, 2020
ISC Brasil 2020 rebranded itself to ISC Digital Experience and, like its...
Top Video Surveillance Service Call Problems 2020 on Oct 23, 2020
3 primary and 4 secondary issues stood out as causing the most problems when...
GDPR Impact On Temperature / Fever Screening Explained on Oct 22, 2020
What impact does GDPR have on temperature screening? Do you risk a GDPR fine...
Security And Safety Things (S&ST) Tested on Oct 22, 2020
S&ST, a Bosch spinout, is spending tens of millions of dollars aiming to...
Nokia Fever Screening Claims To "Advance Fight Against COVID-19" on Oct 22, 2020
First IBM, then briefly Clorox, and now Nokia becomes the latest Fortune 500...
Deceptive Meridian Temperature Tablets Endanger Public Safety on Oct 21, 2020
IPVM's testing of and investigation into Meridian Kiosk's temperature...
Honeywell 30 Series and Vivotek NVRs Tested on Oct 21, 2020
The NDAA ban has driven many users to look for low-cost NVRs not made by...
Ubiquiti Access Control Tested on Oct 21, 2020
Ubiquiti has become one of the most widely used wireless and switch providers...
Avigilon Aggressive Trade-In Program Takes Aim At Competitors on Oct 20, 2020
Avigilon has launched one of the most aggressive trade-in programs the video...
Mexico Video Surveillance Market Overview 2020 on Oct 20, 2020
Despite being neighbors, there are key differences between the U.S. and...
Dahua Revenue Grows But Profits Down, Cause Unclear on Oct 20, 2020
While Dahua's overall revenue was up more than 12% in Q3 2020, a significant...
Illegal Hikvision Fever Screening Touted In Australia, Government Investigating, Temperature References Deleted on Oct 20, 2020
The Australian government told IPVM that they are investigating a Hikvision...
Panasonic Presents i-PRO Cameras and Video Analytics on Oct 19, 2020
Panasonic i-PRO presented its X-Series cameras and AI video analytics at the...