ScanSource Favorability Results

By Brian Karas, Published May 01, 2017, 10:49am EDT

ScanSource lacks the name recognition and branch outlets of its biggest competitors in security, companies like ADI, Tri-Ed and Anixter but how do they fare with integrators?

In this report we analyze feedback from 150 integrators on ScanSource, and how they rate the distributor.

ScanSource ************ *******

********** *** *** ******-******* scoring *********** ** *** series, **** * *** rating ** +** (*** *** * +**), *** **** **** *** *** ****** ******** *****.

Positive - *******

***** ****** * *** of ********* *** ***********, and ******* ***** **** ScanSource ******** ** **** area, ******** ********** ******* for ******:

  • "****: **** ****. **** response *** **** ******. Excellent ********* ******* *** design *****."
  • "********* **** ******* **** most, *********** *******. ******* can ** * **** as **** ***** ** their *******."
  • "**** ****, **** *******, knowledgeable ***** ****, ** end **** *****, ******* to ** ******** ** support ***********. **** **** alarm *** ****** ********."
  • "**** ** **** **** and **** *******"
  • "**** *******. *** ****** lines *** **** *****"
  • "********** ***** **** **** do ****. ***** *******, great ************, *** ************* inside **** **** ******* pretty ***** *******. **** don't **** ***** ******* support ** * *** of *********, *** ***** things ******* ****'* ********* to ***** *********. ********** has **** ********* **** in ******* * *** overhead, ***** ********** ** awesome ******* *** ***** customers."
  • "********* *******, ***** ******** service. ********* ** *** product **** ******, **** can ** *** ** miss *** *****. **** almost ***** **** ****** mounts, ********, *** ****** on *** ***** *** tend ** **** ****** of ******* *********. **** offered ** *** **** purchasing ***** ** *** of *** ***** ***********, making ******* ***** ******** easier ** *** ****** between **** ** **** slow ****** *******."
  • "********** ******** **** ******* and ********* **** ******* times"
  • "****** ******* *** ********* for ******** *****. ** you ***'* **** **** Axis ***** *******, **** will **** **. ******* is ***** ***********. ** only ********* **, **** have * ***** ** damn **** ***** *** of ******* **** ***'* know ********. **** **** experience *** ** ******** to *****."

Positive - *******

******* *** ******* **** where *********** **** ********** differentiated **********.

  • "********* *******"
  • "*'** ****** ******** **** service **** **********"
  • "*** ** *** *********. ScanSource ***** **** ** being * *******, ************* the *** ******* **** Axis. ***** *****, **** helpful ****** *** *** around **** ** **** with."
  • "**** **** ************ *******. Always ***** *******, ****** pricing **** ******* ** CSC *** ***** ********."
  • "*** ** *** *** big ************, **** ** my ******** ** **** with. ** ***** *** is ******* *** **** helpful *** ** * have ** **** ****** else **** *** ****** helpful. *** **** ******** is **** ***'* **** a **** ********* ******* to ***** ****** ******* and *** ***** ********* comes **** *** **** coast *** **'** ** the **** *****. * actively *** ** **** ways ** **** **** my ******** *** ******** time ** * **** issue *** ** ***** now."
  • "***** ** **** **** ScanSource! ********** * **** about ******* ********** **** better!!"
  • "***** ********** ** ****** and ******* *************."
  • "**** **** ** ****** to *** *** **** can **** ** *** ask **** *** **** price ** *** **."

Positive - *********

********** *******, *** *** need ** ***** **** multiple ******* *** * job, ***** ******** ********** and ***** **** ****** to ******. *********** ***** that ********** *** **** product *********, ****** ** their ************ ** ******* with ****.

  • "** **** *** **** ScanSource ** *** ****, but ******** ***** **** on *** ** *** primary ****** *** ***** able ** *** ********** that ** ******. **** seem ** ** * pretty **** ************, *** I ** **** **** their ****** ****** *** much ***** **** ***/*****. Their ******* ****-** ******* is ********** * ****, I *** * ****** sized ******* **** * wanted ** ***** **** them *** ** **** 2 ***** ** *** signed ** ** * had ** **** ** over ** ***-** **** though * ***** ********** on ** **** * could **** ***-**."
  • "**** *******, ************* ***** team *** **** **** a **** **** ** products *** ********."
  • "**** ******* *********, ***** pricing, **** ***********, **** service, **** **-**** **********, smart ***** ******, ******* good **********."
  • "**** **** ** ** one ** *** *** left **** ***** ***** the **** ** ***** a **** ***********, *** selling ****** *** ****** a ***** ********* ** products."

Neutral Ratings / **** ** ***** ********

********** *** * ********** high ******* ****** (******* was **%). *** ************ **** branch *******, ****** ** Neutral ***** ******* ********** **** the ****** ** ****** locations, ***** ***** **** of ************* *** ***********. Though ********** *** ******* physical *********, **** ******* to ********** *** **** with *-*** ******** ** most ******. ** *** *** ******* ***** ************ Distributors ****** ****** ******* *********** commented **** **** ****** did **** **** ** for *** **** ** physical ********, ****** ********** is ** * ************ to ********* **** ***, Anixter ** ***-** **** integrators **** ***** ****-*** or ****-***.

  • "*** *** ******** *** free, **** ******, **** handle ***** ** **** and ***** ******, ********** sales ****. **** ******** there ** ** ***** office."
  • "*********** ****** *** **** online *******. *** ** much ************ ******* ** we **** ** *** before ******** ** *****. Lack ** ***** ******** can ** ***********."
  • "******** *********** !!! *** most ******* ******** ******* !!! ***** ******** ***** Dislike ** ********. ******* lots ** ***** ****** items"

Negative ********

**** *********** ******* *** experiences **** **** **** optimal **** *** ****** above, *** ** ******* negative ***** **** ***** out ** **********'* ********.

  • "**** *** ****** ******* to **** *** ** not ****** *********** *** of ***** ********* *** we **** **** ******* quite * *** **** in *** **** *** years."
  • "**** **** *** *** much **** ** ******* to *** ******* ********."
  • "****: **** ******, ******** we've *** **** ******** reps ** * *****. Good ****** *****. ****, Easy ** ** ******** with ******* ****** *******. Buy **** ** *****. Probably *** #* ** #2 *****. ******** ***-*** shipping. *******: *** ******* for ********, ******* ******* for ********** *** ** one **** ******* ******* for "*************"."
  • "***** ******* ** **** but ******** ******* *** gone **** * *** - * *** ** personnel ******* *** ** get * *** ***** rep ***** *** ******, slower ******** **** ******* but ** ***** **** have * *** **** stuff ** ***** **** Anixter( ** ***** ** what ** ***)"
  • "**** ********* ** ******* call *****, *** * very ********** ******."
  • "** ******* ** ****"
  • "**** ******, *** ********* online ********."
  • "***** - **** ******, free ******** ******** - They *** **** ***** takers. ****** *** **** a **** ****** **** they *** *******. ******* no ********** ***** ** knowledge."
  • "**********'* *********** ** ******* when ******** *** **** varied. *** *** *** also *** ******** ****** go ******* *** ****** without ******* **."
  • "** *** ********** *** everything, *** ** ******* their ******** ****** *** response ***** *** *********. My ******* ********* ** that ** *** **** on *** ************** **** as ****, *** ****'** so ********** **** **** treat ***** ********* ********* as ******** *********. **** causes ** ** **** separate **** ** **** side, ******* **** **** distributors ** **** *** for *** ***** ** our ********."

Comments (2)

I find this report "Informative", and pretty much mirrors our experience and impression.

Can definitely agree with these findings. Scansource is our best distributor by far and are a great asset to our business.

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