Resolver / PPM 2000 Incident Management Platform Profile

Author: Brian Karas, Published on Jun 20, 2017

You might have seen the company whose employees wear hockey jerseys at trade shows and wondered "what do they do?"

PPM 2000 has been active in the security industry for nearly 30 years. In 2016, PPM 2000 was combined with risk management provider Resolver, through an acquisition of both companies by Klass Capital, to create a software platform for large organizations to manage security incidents and related risk factors.

This report profiles the Resolver (formerly PPM 2000) Perspective incident management platform, including revenue, customer base, functionalities, reporting, pricing and sales model.

*** ***** **** **** *** ******* ***** ********* **** ****** jerseys ** ***** ***** *** ******** "**** ** **** **?"

*** **** *** **** ****** ** *** ******** ******** *** nearly ** *****. ** ****,*** **** *** ******** **** **** ********** ******** ********, ******* ** *********** ** **** ********* ** ***** *******, to ****** * ******** ******** *** ***** ************* ** ****** security ********* *** ******* **** *******.

**** ****** ******** *** ******** (******** *** ****) *********** ******** management ********, ********* *******, ******** ****, ***************, *********, ******* *** sales *****.

[***************]

Company **********

*** ****'* *********** ******* *** ****** ** ******** ********** ******** offered ** ********. **** ** *** ****** ***** **** ***** ********** ** ********* *******, *** **** ******** ********, *** ************ *** *** *********, ******* *** ******** *****.

********, *** *********** ** **** ********** *** ********** ********, *** offers * ******** **** **********/******** ********** ********.

*******

*** ******* ******* ~$*** ** ****** ******* *** ******* ~*** people.

******** ******* ** *** ************ **** *** ********, *** ***** has ****** **** **** ******** * ***** ** $*** **** the ******** ********,********* * ****** $** ********** ** **** *** ********.

Incident ********** ********

**** ****** ******* ** *** ******** ********** ******* ** *** offering, ** **** ** **** ******** ** ****'* ********.

********'* ******** ********** ********,******** ***** ** ***********, ** ******** ** **** ******** ********** centers ****** ****** **** * ****** ** *******, ********* ****** control *******, *****, ************* *******, *** ***** ********* (******, ******* employees, *********, ******* *****). ** **** **** *** ******** ** like ** ******** ****, ****** **** **** ***** ** ***** an ******* ** ***** ******** ********.

*********** ** **** ******** ******** ** * ***** ***, ****** private/enterprise ******* *** ********* ** ****. ***** ********* ******** **** Perspective ******* * *** **, *** ******-****** **** *** **** available.

*** ******* *************, ***** ***** ** **** **** ** ******** into *** ******** ********. **** ******** *** **** **** ***** actual ********* (*.*.: ******** ****** **** ****** **** ******, ******* of "********** *******", ******, ***.) *** **** **** ***** *********, contractors, ********, ***.

*** ******** ********** ********, ** ******** "********" ****** *** ***** information ***** *** ******** ** ** ****** ***** ********* ********** to *** ***** (******, ******** ********, ********** *********, ***.).

*** ******** **** ***** ***** **** ************ ******* ******, ** between ****** *** ********** ******* (*.*.: *********** **** ***** *** grab ********** ** * ******* *** **** ***** ***** **** a ********** ****** *** **** ** *** ********). *** ***** below ***** ** ******* ** ****, * ****** ********** **** a ****** ** *********, ** **** *** ***** ************ ** another ****** *** ***********:

Reporting *** ********

***** *** ****** ******* *** ********* ** ***** ***** **** number ** ******* ********* ******** ** ****** *****, **** **************, crime *****, ***. **** **** *** **** ** ****** ** from ***** *******, *** ********* ******* ***** * ****-**** ******* on *** ****, ***** ****** ** *** ******, *** **** feeds **** ******* *** ***** ******* ** *** *****:

Customer ****

******** ****** ~*,*** ********* ********, ********* ****** ** ***** ***********, universities, ** ****** *-** *************. ***** ********* **** ********* **** their *** ****-**** ******** *********, ******** *** ********** ** ****** in **** ****.

** **** ***** ********* **** ** ******** ***** **** **** tried ***** ******* ** ***** *** ****** *********, *** **** common ***** ***** ****** ************, ********* ** * ******* **************.

*******

*********, ******* ****** ** ~$**/****/*****, ****** *** ***** ***** ** in *** ******* ** ***** ********, ********* ** ********. *** new ******* **** ****** **** * **** **-***** ******* ***, plus * ***-**** ******* ***. ** *** *******/******* *** *** grown, *** ******* **** *** **** ** ****** ******* ******* in * *** **** ******* ******* *********** *** *********.

Direct ***** *****

* ****** ** ***-**** ***** ******** ** *******, ****** ******** says **** ** ********* **** **** ******** ** ***** ***** process. **** ****** ***** ** ****** ** *** ********** *** diverse ******* ** *** *******, ******* **** **** ** *********** for ******** ** **** *** **** ************* ** *** ******* required ** ****** * ******** ** ******** ************.

Risk ********** ***-**

****** *** **** **** *** ******** ********** ******** *** **** be *** **** * **** ********** ******, ** **** ************ assess ******* ****. ***** **** ******* ** * **** ****** of ******-**** ******, ** ******* ** ********** ******** *** ** useful ** **** ********** ***** ** ********* ****** ******** ** prevent ***** ****** **** ********* ** *** ******.

Deployment ******** *** *******

*** ** *** **** ****** ** *************, ******** ** ********-******** data, *** *********** ************, ********** ********* *** ********* ******** ** weeks, ********* ** ********. ********** ***** ****** **** **** *********** checklists *** ************** * ******** ***** *** ** *******, *** then *** ******** ** *** ******* ***** *** ************* ** performed ** ******** ************ ******** *********. ******** ** ***** ** also ******** ** ****** **** *** ******* ** ******** *********** and **** ** ********** ********.

Competitors / ************

*** *********** **** ***** ******* ********* ***** **************** *******. **** ** ***** ********* ***** ******* ******** **********, *** trend/investigation ************ *****. ***** ******* **** ****** **** ********** *********, similar ** ********. **** **** *** **** ****** ***** **** space ** ****** ******** *** ***** ******** ** *** ** superior.

Comments (16)

** **** ** *** ******* **** **** **** ** *** top; ***, *** *** *****. **** **** *** ***** , basically **** **** **** **** * *** *******. *** ** the ***** ***** ** *** ** ******* ** *********** *** they **** ******* ********** *** ******** ******* *** *********** ******* they **** *** **** *** **** **** **. "** *** have **** * ******** *** ****** *****? ****, *** ** consideration ***** *** ****, **** ** *** **# ** **** wasting ** ****!" *** *** ********. **** **** *** *** of *** ******** **** ** **** *****, *** **** ** customer *******!

****** **** **** **** ***** *** ******** *** ***** ** good, *** ** ***** ** ******** ********* *** *** **** ***** ****** ****.

*********** ********. ** *** ****** *** ** *** * *** say **** ********* ** ***** **** '** **** **' *** being '** *** ***'. *** *** **** **** * ***** say *** ********** ***** ***** ** ************* *** **** **** customers ** "**** ** *** **# ** **** ******* ** time" ***** *** **** **** **** *** ****. *** *** Resolver **** **** ** ******** *** **+ ***** *** **** had * ***** ********* *******. ***** ** ********* ****** *** all ********* *** ****** *****, *** ********** ** *** *** statements *****.

*'** **** ***** *********** *** ******* ***** ***, * ***** it's *** **** *** *** ***** ** ***. **'** ***** almost *** ** *** *******, ********* ********, ********, *** ****** analysis. ******** ******* *** **** *******, *** **'** ***** *** on ******* ********** ******* ** **** ** ******** *** ***** on *** ******** ***, ** *'* *** **** ** ** experience ******** *** **** ** **** ***** ** ******** *** the ************ *******. **********, * ***'* ***** ***** ****** ** a ********** ** ******** ******* ***** ** *** **** * customer ** ****** - ****'* *** * **** **** ** all.

** **** **** ********* ** *** ********** ** *** ********* and ******** *******. ***** *** ***** * *** ******** ******* and ******* **** *** ** ***, **** ** **** ***'* expect ** **** *** * ******** *********. *** ********** *****, it's ********* ** **** * **** ******** *** ** ******** custom *******, *** **** ** ******* ** ***********. *** ****** is ***** *** ***** * *** ****** *** ******* ********* online, *** *** ****** ****** ****** ***** ** ******* ***** long (***** ****** ** *** ********** ** ****** ********). * don't ****** **** **** *** **** **** *** ** ** other ******, ** **'** *** ***** ** ** *** **** potential ***** ** * *****. *'* ****** * ******** ******* analyst **** ****, ** ********* **'** ***** ******* **** *** of *** ** **** **** **'** ********** **** ******* *******.

*** ********* *** *********** ** * **** ****** **** *** day ** *** *** ** *** ******. ** * ******, security ********** ******* *** *** **** ********** ***** *** **** risk *** *** ******** ********* ***********. **** ** ****** * force **********, ** **'** **** ** ***** ******** **** ***** patrols ***** ** *** *** ******* ***** **** ** ** acceptable ***** ******* ******** ******** *** ****** **********.

*******,

****** *** *** *****-**** ********. *********** ** **** *** *** use *** ******** ** ***** ***** *******. *** *** ***** how **** ********* *** **** ** ******* *** ***** **** your ****** *** ***** *******? (*.*.: ******, *********, ***.)

***** ****! *** *** ***** *** ******** ****** ** **** Michael? *** **** **** **** ********* ** *** ***? ** you **** ******* **** **** *** ******** **** ** *** reporting ****? ** **** ***** **** *** **** ** *** actionable ******* ******** **** **** *** ******** **** ***** ********* us.

** ****, ***, **'** ***** *** ******** ****** ****** ***********. All ** *** ************ */ *********** *** ********** ******** *******, Resolver ******* ******* ********* ** ***** ***** ** ******** ** part ** *** ***. *'* *** **'** **/** ** *** as ********** ******* *** ********* ******* *** ******** *** ******** reporting *******. *** ********* ************ *** *****, *** *** ****** building ****** ** * *** ********* *** **********. *'* **** it ***** **** * *** **** ***** ** * *** time ** **** *** ** *** *******, *** *** *** I'm **** ******* ** **** **** * ****.

*******,

**** *******.

** **** ******** ********* **** *** *********** ****** ** ** user ********? ** *** ****** *** **** ******** *** ******** before *** ******** ********* **** ***** ********** **** **? ******.

** *****, ** ****** ******* ** *** *****, ** ** summer *** *** **** ***** ***, ** ****** *** ******* a *** ******. *** ******* ***** ** ********* ** ***** averages ******* **-***, *** ***** *** ******* ** ****** ********* data. ** **** ****** ** ***** ***** ******** ******** ***********, as **** ** ****** ******** ***** *** **** *** */ a *** **** ** *** *******. ***** ** **** * workflow ***** ****** ********* ** ****** ********* *** * *** portal, *** ** ********* *** **** ** **** **** *** Command ****** ** ****** ******.

** ******** ** *** *********** ******** ** ******** ****, *** dispatching ****** ******** ********* ** **** **** *** ** **** for ******* ******, ********* ********* ********** ******* ** **** ***********. For *******, ***** * ******** ** ******* ** ****** **** 1 ** **** *, ******** ** ***** * *** **** it ** ** *******. *** ******** **********, ****** ***'* ****** better *** *** ** ********** ** ** ******* *** ** rushing ******* *** ****** *** *** ****** ****** *********. ** can **** *** ** ** ********* **** ******* ** ********** to ******** ************** ** **** ** ******* ************. *** ** the ********** ** ******* **** *** ****** *** ** ***** a **** *****. **** **** *** ** ***** ** *** Command ****** ** **** *****'* ******* ** ****** **** **** expires, ***** ****** ** ********* ****** ********.

*** ******** ******* ****** ** *** ******* **** ** *** dispatching ******, ****'** ********* ******* *,*** - *,*** ********** ********** per *****, *** ** ***** *** ** ********* ** ** incident ****** ** ******. **** **** ** ********, *** ********** are ******** ** *** ******** ****** ** ** **** *** entire ******** ** ******.

** * **** ****, *'* ******* ** ** *********** */ CCURE ****/****** **** ******* ***** *** ***** **** ************* ****** an ******** ****** *** ********* ************ **** *** ****** ******* reports *** **** ** ********* ********* **** *** ** *** supervised *******. ** **** **** **** *,*** ******* ********* ** our ****** ** *** ******, ** *** **** *********** ** can ******** *** ***** *********** ******, *** ****** ** *** is.

*******, ********* ****. **** ******** *** *** **?

** *******, * **** *** ** ********** *******, ** *** all ** ***** ******* ** ******* ***** ****** *** ******** substations.

** **** **** ***** *** ** ***** ******** *********** ********, or ** ***** * **** ** ***** ***** ********** **** they *** ***** *** **? *** ******* *'** ***** **** a *** ** ******** **** ****** ** *********** **** ***** systems ** ******** **** **** ** **** **** **** *** "here ** *** ***, *** ***'** ** **** *** ******* a **** ********* ** ***** ** *********** *** ***".

** ****, **** ** **** ***** *******: ****://***.********.***/**-*******/*******/****/**/***********-**********.***

***, **** ** **** * ************ ******** **** **** ** often **** ** *** ********** ********** ** ****** ************** *** connectivity.

** ****,

** **** * **** ** **** *********** ** *** *** for ***. ** *** **** ***** *** ************ ********** ** the ****** ** *** *** ****. ******* ** ** *** have **** *********.

****** -******** *** ****** ******* $****** "************ ** ****** ******* ********** ** *** *********** ******** ******". Klass ******* *** ****** ** *** ******* ******** ** **** round ** ****.

***** **** ******** ***** ***** ****** ******* *** *** ******** a ****** ****:******** ****** $*** *** ************

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Testing DMP XTLPlus / Virtual Keypad Vs Alarm.com & Honeywell on Dec 13, 2017
DMP has a strong presence in commercial intrusion alarms, but not in residential. However, the company's XTLPLus wireless combo panel and Virtual...
ZKAccess Control Tested on Dec 04, 2017
China manufacturer ZKTeco / ZKAcces has been expanding in the West, offering a low-cost access control platform. But how good is it? And how does...
The Race To The Bottom Is Over on Nov 28, 2017
The race to the bottom in video surveillance is over. After 3 years of aggressive price cuts and heavy sales and marketing expenditures, the...
IndigoVision's CEO Out / Ex-Avigilon Exec In on Nov 27, 2017
After 6 years as CEO of IndigoVision Marcus Kneen has abruptly resigned, with the board nominating Pedro Simoes, IndigoVision's recently hired SVP...
Panasonic Unified Surveillance Strategy Analyzed on Nov 17, 2017
Panasonic is now a "Unified Surveillance" offering, as their ASIS 2017 booth proclaimed: Looking to make a comeback in the security industry,...
Dahua Launches Electric Cars on Nov 13, 2017
Embattled mega video surveillance manufacturer Dahua is now electric car manufacturer Dahua. Let the jokes begin: But is the joke on Dahua's...
ZoneMinder Open Source Profile on Nov 06, 2017
The first, oldest and probably the best known open source VMS is ZoneMinder. But where has it gone and is it still relevant today in a world of...
Top Manufacturers Gaining and Losing 2017 on Nov 03, 2017
3 years ago, IPVM statistics accurately and early identified the rise of Hikvision usage across Western markets (see Top Manufacturers Gaining and...
Avigilon Access Control 2017 Examined on Nov 01, 2017
For more than 4 years, Avigilon has been in the access control business, since their May 2013 acquisition of RedCloud. Since then, Avigilon has...
The Milestone Personal Demo Marketing Campaign on Oct 30, 2017
Waste of money or emarketing innovation? In a program being heavily promoted on their social media channels Milestone is offering to...

Most Recent Industry Reports

Hiring Camera Calculator Product Manager on Dec 12, 2017
We are working on making the Camera Calculator even better and hoping you can help us find the right person to join our team. IPVM is hiring a...
Testing $20 WyzeCam, The Money Losing Amazon Vet Startup on Dec 12, 2017
This startup is perfecting the old adage: We lose money on every sale, but make it up on volume But it is no joke. The company, Wyze Labs, is...
Xiongmai New Critical Vulnerability - Same Manufacturer Whose Products Drove Mirai Botnet Attacks on Dec 12, 2017
The Chinese manufacturer whose products were primarily responsible for the 2016 Mirai botnet attack has a new critical vulnerability, confirmed by...
Robot Vandalism on Dec 11, 2017
Vandalism of security systems is a common concern. It is so common that camera vandalism statistics show that designers routinely sacrifice camera...
Access Controller Software Guide on Dec 11, 2017
Properly configuring access controllers software is key to a professional access system. These devices have fundamental settings that must be...
2018 Video Surveillance Cameras Overview on Dec 11, 2017
This report concisely explains the developments for surveillance cameras offered in 2017 and the state of offerings going into 2018, including...
Imperial Capital Security Investor Conference Review on Dec 08, 2017
Investment bank Imperial Capital holds an annual Security Investor Conference where 60+ companies present, including this year: IPVM bought a...
Integrator GPS Vehicle Tracking Statistics and Success Examined on Dec 08, 2017
GPS vehicle tracking is a growing but somewhat controversial topic. On the plus side, tracking may increases productivity by providing greater...
Hikvision NA Biggest Sale of 2017 on Dec 07, 2017
Hikvision North America has been relatively disciplined the past 5 months, reducing the number of sales and the breadth of what is on sale. No...
Security Integrator IT Expertise Statistics on Dec 07, 2017
20 years ago, putting physical security systems on IP networks was just emerging. Today, almost every system is networked in some way, IP cameras...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact