Hi Brian, it really depends on the month, it is summer for the kids right now, so things are getting a bit busier. Our average input of incidents by month averages between 45-100, and there are roughly 75 people inputting data. We have guards at fixed guard stations entering information, as well as mobile officers using the iPad app w/ a VPN back to our servers. There is also a workflow which allows employees to report incidents via a web portal, but we generally ask them to call into the Command Center to report things.
In addition to the statistical analysis of incident data, the dispatching module provides mountains of data that can be used for various things, including measuring individual officer or team performance. For example, guard A averages 36 minutes to patrol Zone 1 at Site X, compared to guard B who does it in 15 minutes. For security operations, faster isn't always better and can be indicative of an officer who is rushing through his patrol and not really paying attention. We can also use it to randomize zone patrols at facilities to decrease predictability in case of hostile surveillance. All of the activities we program into the system can be given a time limit. This sets off an alert in the Command Center if they haven't checked in before that time expires, which serves an important safety function.
Our Security Command Center is the primary user of the dispatching module, they're inputting between 3,600 - 4,800 individual activities per month, all of which can be escalated to an incident report if needed. When they do escalate, the activities are appended to the incident report so we know the entire timeline of events.
On a side note, I'm working on an integration w/ CCURE 9000/Victor Site Manager right now which will automatically create an incident report for equipment malfunctions when the health monitor reports the loss of heartbeat reporting from any of our supervised devices. We have more than 6,000 devices connected to our system at the moment, so the more efficiently we can automate and track maintenance issues, the easier my job is.