RapidSOS Cut 911 Queue, Alleges Authorities Asked Them

By Zach Segal, Published Aug 03, 2021, 10:37am EDT

RapidSOS cut the 911 queue, sending security alarms that looked like citizen 911 calls, resulting in the TMA speaking out against this while RapidSOS' CEO alleged to IPVM that authorities asked them to do this but refused to provide any substantiation.

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Inside this note, we examine what happened, the risk of this practice, and the explanation(s) that RapidSOS provided to IPVM.

What ********

**** *****, ******** (******** *******) **** ******** ***** numbers ******* ** *** standard **-***** ******* *** alarm ********** *******. ***** alarms **** **** ******** 911 ***** *** *** prioritized ** ****, *********** interfering **** ********* ********.

* ****** ** *** Suffolk ******, ** **** and ****** ***** ******* members ** ************** ** ******-****** ************** Officials (****) ** **** issue:

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* *** **** *****, the **** ******** ********* that **** *** **** by ******** *** **** the ******* *** ******* for ** ********* ****** that ***** *** *** the *****:

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******** *** ******* *************** ** **** **** this ******** ********* *** occur.

Risk ** **** ********

******* ****** ******* *** same ******* ** *** calls ******* **************, *********** keeping ***** ********** **** the **** ******** *********** first. ************, **** ***** prioritize ******* ****** *** same ** **** ******* calls *** ******* **** impacted *********, **** ** active ********, ***** *******, acts ** ********, ***. It ***** **** ***** RapidSOS ****** ** *** ahead ** ****** ***** through *** ***********.

TMA *******

*** ********** *********** (***) objected ** **** ********,******* * *********:

*** ********** *********** **** not ******* ******* **** enable ***** ***** (** text ********) ********* ** an ***** ********** ****** to ****** ***/**** **-***** numbers ********** *** **** use, *** ****** **** voice **** ** *** ECC/PSAP *-*-* ******.

***** *** ****** *** reporting *********** ********* ****** is *** ** *********** way ** ******* ** ECC/PSAPs. ** *** ********** affect *** *** ****-******** capacity ** ***** ******* and ***** **************** *-*-* calls ** ********** ******** call ********* *****.

RapidSOS ***********

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** * **** ** phone *********,*** ********** **** **** ** their “*** ********” ***** them ** ***** ******** alarms ******* ******** *** channels, *** *** *** provide *** ******* *********** or **************, ******* ******** requests **** ****.

*** **** *****, ******* representatives *********, ******** **** it *** * “**** program”, ******* ********** *** ECCs:

******** *** * **** program ** **** ****** that *** **** ******* a ***** ************ ******* into *** ********** *** line. *** ******* ******** feedback ******* **** ******* that ***** ****** *** data ** **** ******* RapidSOS' ********** ************** ******* (creating ** ********** ******* to **** ** ****). That *** ***** **** rolled *** ****** ********' network ** *****. *** beta ******* *** *****.

******** *************** *** *** answer ******-** ********* ***** the “**** *******” *** the *******’* ************* ************ after **** ********* *** issued

Speed ** ******** **** ******* **************

** *** *******'* *** name (********) *********, ***** ** dispatching ********** ** *** company's **** ******* *********** differentiator. ***** **** ****** certainly ********* *****, ** did ** ** *** detriment ** *** ******, first **********, *** ***** providers.

**** ***** ******* ******** of ********' ***** ** speeding ** ********. *** example,******** *** ********** ****** announcement.

Comments (12)

***********...

***** ******** ***** **** out *** *********** **** center *** *** ***** interaction ** ********* ** alarm, ********* *** *****, calling ********* ******** *****, etc. **** ******* ** in ** ***.

* ********** *** **** can ** ********** ** everything **** *******, *** it ***** **** *** interrupt ******** *** ******** and ******* ********** ***** at *** **** *******.

Agree
Disagree: 1
Informative
Unhelpful: 1
Funny

**** ** ********

Agree
Disagree
Informative: 1
Unhelpful
Funny

******* ******* ** ***/*** private ***** ********** ***** have **** *********** **** law ***********, **** ********** market *****. ** **** adds **** *** ***** who **** ** “**-****” or “**-*******” *** ******. We *** ****** ****** a “******* ***” ******** model.

*********** **: *** *****; Support ******* *****

Agree: 1
Disagree: 2
Informative
Unhelpful: 1
Funny

** *** ****** ****** a “******* ***” ******** model.

****'* **** ****** ****. If * *** *** lottery ***** * ***** take * ***** **** the ********** ******** ******** and ***** * ***** company, ** *** ** existing *** *** *** a ***** ** ****** (training, *********, ********, *****) until ** ******* * viable *********** ** *** police. **** *'* **** subscriptions ** ************ ****** and ******** ************, *** way ************ **** ** work. *** *** *************** **** ***.

****, * ***** **** use ** ********** ******** experience ** ***** * SOC *** ******* ** own ****** *** *******. Sell ************* ** **** too, ****** * ***** promise **** *** *** guards ***** ******* ** calls *** ******* *** that ** ******'* **** bother ******* *** *****.

Agree
Disagree
Informative
Unhelpful
Funny

***** *** * *** of ****** ***** **** it ***** ** ******* alarm *********** **** *** forth ** ***** ********** but **** ******* ** 6000 ***** ****** ***** for ******* ** *** to ** **** ** such * *** **** all *** ************ *** on *** **** **** at *** **** ****.

**** ** **** ** a **** ******* ** how ****** ******* *** the ***** ******** ****** together ** **** ** with *** **** ******** way ** *** ********* information ** *** ******** side ** * ****. It **** ***** *** everyone ** *** *********** with *** ******* *** now ** ***** ******* available *** ***** ** upgrade ***** *** ************ PSAPs *** ******* *** network ** * ****** good ****.

** *** **** **** the ***** ******** ** doing *** **** ** protect **** *** ******** we **** ** ******* what *** ****** ******* agencies *** ***** ******* right *** *** *** doing ***** **** ** be **** ** *********** manage *** ********** *********, sending *********** ********* ********** up *** ****** **** because ** *** ****** mean ** ******. ** everyone *** **** (*** not **** ** ** BTW) *** ***** ******** could ****** ******* ***** PSAPs ******** ****** *********** thus ****** **** ******** from ***** ******** ******* 911 *** ***********.

***** *** **** * time **** ***** ***** we ** ******* ***** methods *** ********* ****** but *********** *** ************ these ***** *** ******* has ** ** ******* out ***** ** ****, PSAPs **** ** ** educated *** ********** ******* need ** ******* *** needs ** ****** *******.

**** **** ** *** new ********* **** ** AVS-01 ***** ** * standard ** *** ** properly ********** ********* ******, additional **** ***** **** on **** ** **** with **** **** ******** being ***** *** * recent ******* ** ***-** the ***** ************ ******** for *** ***** **** in * **** **** time *** ***** ******** is ***** ******* ** reducing ***** ****** *** working **** ****** ******* to **** **** ** are ** **** **** on *** ** ** all ** ****.

*** **** *** ** effectively ****** *** *** alarm ******** *** ****** service ******** **** ******* to ***** *** ******* is ** ****** ********* that **** **** ******* how **** *********** *****. These ********* **** ************ from *** *** ************ all ** ***** **** the ******* ** ********** to *** ********. ***** work ** ******* **** because *** *** ** the ***** *** ** go ***** ****.

** *** ** *** (The ********** *********** ***.***.** ) **** ****** *** have * **** ** the ***** *** ***** standards **********, *** ***'* have ** ** * member ** ******** **** that **** ****** *** participate.

***** ************* **** **** (***.****.***) *** **** (***.********.***) **** *** ******* on ********* *** *** time, ********* ****** **** at *** ****.

***** **** ** *** consensus ***** ********* ******* is *** **** *** to ****** ******* ** how ** ** ****** and ****** ******** ** equal *****, ***** *** we *** ******* **** people ***** ** ******* together ** ********* ** the *********** *** ** get **** ****.

** ****** **** ** just *** **** ******* that's **** ***** **** for **+ *****.

Agree: 3
Disagree
Informative: 6
Unhelpful
Funny

****** …. **** ******** of ********* ** * $Billion *******. ******* …. they ***** ** ******* too ****. ***********, **-****** police ******** ** ***** away, ** ******* ****, for ******* **** ********* type ***** *******. ******* of ***** ** *** public/private *********** (******* **** vs ****** ****). *********** of *********** ****** ******** adds **** $***** *** “deterrence”, *** ******* ****** for ****** *** *********** fees *** ******** ** remote-monitored ******** *******. * dirty ****** ******… *********** police ********, *** ***** alarms, *** *******, **** initiated, ** ********** ********* and **** ** *** industry ************. ***** ********** offer *** **** ******* quid-pro-quo… ** **** **** you ******** **** ** revenue ** *** ******* unnecessary ****** ******** (**********). The ******** *** ******* have **** *** ** balance *** **** *****. Municipalities *** ****** *** country *** *** ***** to “*********” *** ****** department, *** **** ***** is *******. *** ******* security ******** ** *** challenged ** ****** **** massive ****** **** ”*********” systems (******** ******* *** public ****** ********) *** “deterrent *******” (*** ********* type ******* ****-********). ****** meet *** ************ ** the ******** *** ****-*** customers.

************ ** *** *****; Support ******** *****

Agree
Disagree: 4
Informative
Unhelpful
Funny

* ***** ****** ******… unnecessary ****** ********, *** false ******, *** *******, even *********, ** ********** companies *** **** ** the ******** ************. ***** ordinances ***** *** **** council ****-***-***… ** **** help *** ******** **** of ******* ** *** provide *********** ****** ******** (deterrence).

**, ****’* ***** * scandalous **********!

*** ** *** ** I *** **** ********:

********** ********* ************* ******** false ****** ** **** police *** ******* *** then ****** **** *** alarm ********, ****** ***** for *** ************.

***** ********** ********* ** this?

** *** ********** ********* get * ******** **** the **** *******?

** ***, *** ***** they ********* **** ***** alarms, *** **** ** deal **** *** *** of *** ******** *** possible ************?

*** **** ******** **** do *** ***** * customer **** *** ** with?

Agree: 1
Disagree
Informative
Unhelpful
Funny

***** ** *********** #* re: “***** ****** ******”. WRONG **************!! ***** *** the *********.

*** ******* ****** ** revenue *** *** ************, via *** ****-***-***, ** Not **** “***** ******”, but **** *** ********************** **** **** ********/********* of ***** *****, ***** participate ** *** ********** private *******. ******* **** false ***** ****, **** by *** ***** ****, is *************, ******* ***** industry ********* *** ********* by *********** *-* ********, before **** ******. **** is **** ** *** inequity…. ***** ****** ********* are ******** ****** ******* reimbursement. ********, ****** ****** to *** **** *******… alarm ******** *** **-****** the ****** *** *********** the ********* **** *******. But *** ****** ***** have **** ********* ** determine ******** ** ***** from ********** *****…. *** low *********** = **** or ** ********.

Agree
Disagree
Informative
Unhelpful
Funny

****** *** *** *************.

*** *** ******* **** about *** *** ********** companies, “*******” *** “********” unnecessary ****** ********?

Agree: 1
Disagree
Informative
Unhelpful
Funny

*********** ** ****** ******** add **** ***** ** basic ********* ***** *********. Periodic ****** ******** ** the ***** **** ********** long **** *********. ******* attrition ** *******. ** a **** ******** **** not **** * ******* of ***** ******, ** is *** ********* ** remind *** ******** ** special *********** ** *** monitoring ****** ** ******** unnecessary ****** ********, ******* false ***** ****. ******* Note; ******* ***** *** this *** ****** ********, but ** **** **** City * ******** ********** firm ********* *** ******** after ******* ********. *** monitoring ****** *******, ***** authorizing * ******** *** a ******* ********, *** arrested *** ******* **** misdemeanor, ***** ********* ** a ************, *** ***** associations ***** ******** ** kept ** *** ****** for *** ******* ** years ** ********** ****** practice ** *** ***********. Associations ************ ******** ********** firms **** **** *********, thus ***** ** ********.

Agree
Disagree
Informative
Unhelpful
Funny

Operator:**** ** ***, ****** state **** *********.”

Panel:MSTR BR WND AJAR”

Agree
Disagree
Informative
Unhelpful
Funny: 11

* ** ********* ********* with **** ****** ** passing **** ******** ** 911 **** ****** ** no ************. ******** ***** single ******** ** *********** for ********** *** ***** industry ***/** ******* ***** for ***** ********* *** end ***** *****.

** ** **** **** in **** ************* *******, when *** ***** ***** rate ** *** **** due ** ********** ****** being ****** *****, ************** can *** **** ***** you ** ** ******* a **** ******* ***** service ***** ** ******* a ****** ********. ** a ***** ******* ** not ********, ***** **** be ***** **** ** pay *** *** ****** amount ** ******* **** this **** *****. ********** fees ******, ***** ***** fines, ***** ** ***** system ****** *** *********, can *** ** ** our ******. **** ** not **** * ********* to *** ********** ** the ***-****’* **** *** property *** **** **** certainly ***** ***** *** everyone. ** ********, **** could **** ** *** DE ************** ** *** alarm ******* *****.

*** **** ** ******* a ********, ** *** asking ********** ** **** their *****. ** ** completely ************* ** ******* this **** *** ********** with *** ********* *** need.

********** ******* ***** ** a *** ** ****** the ******** ** ********* of ****** *** ******* that *** **** **** panels ***** ***. ** the ********** ****** *** to ****** ******** ******, fire, ******* ****** ***** on *** ****** **** comes ** ******* ********** the ***-****, *** **** traffic *** ********* ******** would ******** ** ** unsustainable *****.

* ***** ******* *** and ***** ***** ************ to **** ** **** issue *** **** ** the ******* *** ***** level ** **** ****. Everyone ** *** ******** would **** ** *** more **** ** **********. The ***** **** ** PSAP ******* ** ***** this. *** ********** ** that *** **** ** PSAP ****** **** *** cut *** ******** ************. Rich **** ** ***** being **** ** *** but **** ***** *** event ** ******** *** sent ******* ** * trained ********. ********* ********* set ***** ** ******** alarm ***** ** ******* direct ***** ** ****** and *********.

Agree: 1
Disagree: 1
Informative: 1
Unhelpful
Funny
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