Cellphone Usage Issues For Integrators (Statistics)

IT
IPVM Team
•Published Aug 11, 2017 11:31 AM

Cellphones clearly offer significant advantages in communication and problem solving.

But they can also be a major pain point if employees abuse them for texting friends, checking Twitter, posting photos on snapchat or instagram, etc.

How is this impacting integrators? And what are integrators doing about it? 150 integrators told IPVM.

Overall, about half of integrators say cellphone (mis)usage is a problem:

Respondents who felt that cellphone usage was a very significant problem were highly vocal about it, with comments like:

  • "** ****'* ***** ** *** ****** that ** **** ***** **, ** was ***é*** ** *** *** ***** that ****** **** ** ****** ****. It ** * *** *******."
  • "***. **** ** * ******* ** do **** *** ***** ** ** fix."
  • "***** ** ****** ****** **** ** very *********** *******. ** *********** *** not ************ ** **** ** **** check *** ***** ** ******* ***** couple *******. ** ***'* **** *** policy *** ** **** ***** ** restrict *** ** ***** ****** ****."

*******, ****** **** ** *********** **** us **** ** *** *** * significant ******* ** ***, **** ******** like:

  • "*** ******* ** **** **** ***** people ******* ***** ***** ******* ****** using ***** ******. **'* * ************* complaint, **** ** ******** ***** "***** damn ***********"."
  • "*** * *** ******* **** ******* staff. People *** *** ********** ********** ** their ****** *** ********* ****** *** for ***** ************** ** ************ ********."
  • "**. *** ** *****. **** ***** it ****** ** ** ****** ******** tasks **** ******* *** **** ******* on *** ***** *** ******* * tech *** **** *******."
  • "*** * *** *****. ****** ********* to *** ****** *****."

Technicians *** **** **-**** **** ****** ***** 

*** *** ***** *** **** ***********, who *** ********** ** *** ****, present **** ********** **** ***** ** the ******:

  • "*** ***** *** ******* ******* ***** so ** *** ** ****** ******* this *** ** **** ***** ******** a ******** ********* ***** **."
  • "* ***** ******** *** * *** habit ** ******* ***** ***** ***** out **** *****'* * *** ******* of **** ****, *** *********** **** irks ** ******* * ***** **** if ****'** *** ***** ****** ** the ******, **** ****** ** ****** attention ** ****'* ***** ** - they *** **** * **** **** or ***** ********* ** ****'** *******."
  • "**** ****** ** **********. **** *** on ***** * *** *** ****** not ** **** *** ********* **** until ****** ***** **** ** ***** time. * **** **** **** * used ** ** * ****, ****** texting *** **** ** ** *****, I ***** **** ** *** ***** with * ******* *** *** **** as **** **** **** ** ****** else. ********* ** *** ***** *** work ***** ****** ******* ***** *********** or ********* **** ******. ******* ** not ******** *** ** ****. * lot ** ******* ****** ***** *** from ******* ****** ******* ** * phone. *** ** **** ** ** careful **** ***** *** ***** ********* on **** ****** *********** *** **** just *** ****** ********** *** ****'* getting *** **** **** ** *** customer's ****.
  • "** **** * ****** ******* ** for *** ********** *****, *** *** to *** ********** *** *** **** and ******* *****."
  • "*** * *******. *** ** ** best **** ******** **** ** **** when ** ******* *** ** * manhole *** ****** **** ** *** newbie ** *** ***** ******* ******* away - "*** ***'* **** *** pull *****, *** **** *** **** of ** *** *** ** ***'* the ****". *** **** ** *********** tech **** * *** ****** ***** have **** ** ** **** **** all ***. *** *** **** * ton ** **** **** ** **** with * **-****** *** ** ******** to ** ******* *** ** *** focused. **** ***'* **** ******* ********** texting ***. *** **** **** ** much **** ***** **** ****** **** needing ** ** ***** ****. *** company *****'* **** * ****** ****** but ***** *** ***** **** ** will *** ** ****** ***** * certain **** ** *** ******* ** done."
  • "** *** *** **** *********** *** spend * *** *** **** **** on ***** ****** *******. **** ** usually ******** ** ***** *********** ******* them *** ** **."
  • "** ****'* ********* ****** ** ** issue ***** **** *** ********** ********** playing ****** ** ***** ***** ** a *******."
  • "** *** ***** *** * *** problem ** ***. ************ ** ********** tech ***** **** * ******* **** we ******* ****. *** **** *********** can *** ********** **** **** ***** but ** ****** *** ** ***** that *** *** **** ***** ** the *** **** **** *** **."
  • "** ****** ***** ***** *** ***** a ***** *** ** ***** ******** phones."
  • "***** ** ****** ****** **** ** very *********** *******. ** *********** *** not ************ ** **** ** **** check *** ***** ** ******* ***** couple *******."

Monitoring **** ***** *****

* ****** ** *********** ******* **** phone ***** *** **** ***** ** misuse:

  • "*** **** ****** *** *******-********, ** activity ** ******* ** ******** *-******* or ***** ****** ** *****."
  • "******* ****** *** ** ******* *** monitored, ** *** **** *********** ** employees *** ** ******* *** ********."
  • "******* *** ****** ******* ****** *** periodically ********* *** *****."
  • "*** ***** **** ** ** **** office ***** **** ****** ***** ** obvious. ** ***** ******* **. *******, internet *** **** ****** ***** **********/*********."
  • "******* *** ****** ******* ****** *** periodically ********* *** *****."
  • "*** * ******* *** **** ** always *******."
  • "*** ******* ****** *********** ** ******, gambling."
  • "**** ******** ******** **** *** ****** websites *** ********** **** ** *********."
  • "*******, ******** *** **** ****** ***** restricted/monitored."
  • "** *** ******** ******* ******** **** those ******* ** ******* ** ******* tools, ** ** * *** ** cases, ** ******* ****** *** **** are ******** ** ***** ***** ******** devices ** **** ** ** *** vehicle *** **** *** ****** ***-**** hours/lunch, ***."
  • "*** * **** ******* ** ** provide *** **** ****** *** ******* it's ***. *** ** ******** **** phones *** **** ******* **** ****** sometimes *** *** * *** *******."

Driving ******** **** ******

*********** **** ******* ***** ***** ********* policies *** *** *** **** ***** integrators ******** ********** ******** *** ******** prohibiting *** ** ****** ***** *******:

  • "***** *********** ********** **** ********* ******. Strict ****** ** *** ** ***** but **'* **** ** * ****** sense ******, ******* ******* ** * potentially ********* ******** *** ******* *******, that's * ******** ******* ** ******. So * ****** **** **** ** you ** **** **'* **** *** body ****'* ***** **** *** ****, go ***** **** **** *** ****, company ***'* *** ** ****'* * personal ******* ** **** ** *** a **** ******* ******."
  • "** ** *** ***** ******* ***** driving * ******* *******, *** ********* its ** **** *** ******."
  • "*** ** *******, *** ******* ******* vehicles ** **."
  • "***** *** ***** ** ******* ** not ******* ***** ******* * ******* vehicle."
  • "***** ****** *******."
  • "** **** ****** **** ***** *** to *** ***** ***** *******."
  • "** **** * ****** ****** ******* using ****** ***** *******."
  • "** ******* ****** ***** **** ***** driving."
  • "**** *** ***** *******."
  • "** **** ****** ****** ** ******* or ***** ***** ***** ***** *******."
  • "*** ** ***** *** ** ****** restricting ** ****** ***** ******* ** operating *********."
  • "** ** *** ***** ******* ***** driving * ******* *******, *** ********* its ** **** *** ******."
  • "****, ********** ** *** ***** ****. We **** * ******* ****** ******* using ***** ***** ***** *******."
  • "***** ** * ****** **** ********* the *** ** * ***** ***** driving."
  • "*** ****** **** ****** ******* ***** driving."
  • "******* ****** ******* ***** *******."

Meetings **** ******** *********

* ********* **** ***** **** *********** cited ************ ** *** *** ** cellphones ****** ********:

  • "** ** * *******, ** ***'* restrict *** ******* ******** ** *** office, *** ** ** ******** ** in ********. ** **** **** ** far ** ** *********** ** ********."
  • "**** ** **** ******** **** ****** mute ***** ******."
  • "** *******, ****** ****** ******** **** we **** * ** ***** ******."
  • "*** ******* ****** *********** **** **, limited ** ******* ******** ****."
  • "*** **** ******* ****** ** ****** company ********, **** ****** *** ***. Management ***** ** ** **** ** the ***** ********* ** *** **** co-worker ***** ******** ********* ****** *** meeting."

Younger ********* *** **** ***** ** ** ********** ** **** 

*******, **** *********** ************ ****** *** younger ********* ** **** ****** ** have ****** **** ********* ***:

  • "** **** ***** ** ** * problem **** *** ******* *******. ** official ******** ** **, **** ****** encouragement *** ********* **** ***** ** a **** *** ***** *** **."
  • "***** *** * *** * ***** kid **** *** ********** ** *** phone ** **** ** **** * customer **********. ** * *** ** say ********* *** ** *** **** after ****."
  • "***********, ** **** * **** ********** of ******* *********** ** *** ***********/********** side *** **** ***** *** ** predictably ****. ** ** **** * company ****** **** ********* *** ****** limit ****, *** ** ***** ** be *********** ***** ***** ** ****** the ****** ** "* *** ******* something **."
  • "** ** ********** ***********. ** **** this ******* **** **** *** ******* generation. *** *** ** ** **** to *******."
Comments (4)
UM
Undisclosed Manufacturer #1
•Aug 11, 2017

Tech: "I was looking something up."

Supervisor: "Ok, you need to take some extra time then to do your work. That's ok. Steve doesn't need to take so much time to look up things. When your knowledge grows to the point you don't need to spend so much time looking things up, we can start raising you pay closer to what Steve makes. Or, if you really need to look up a lot of stuff, maybe a lower paying apprenticeship position might be more appropriate for you."

(2)
(1)
(1)
(3)
UI
Undisclosed Integrator #2
•Aug 13, 2017

Security and communications work is detail-oriented. A tech distracted by answering five personal calls while wiring panels creates five potential and likely errors that will have to be corrected at the expense of the company and/or customer.

cell phones have been a problem in this regard for years and has nothing to do with the age or generation of the offender.

For those who answered that it is "not a problem", well, you may want to get in the field more often. 

(1)
U
Undisclosed
•Aug 13, 2017

if you really care and you really think it costs money why don't you invest in a mobile device management solution to protect and maybe limit or monitor use of company mobile devices.

(But yes I agree them darn millenials who would prefer to stay at home and work in their jammies are probably using mobile devices for non-work-related social media purposes more than you really want.)

(1)
UM
Undisclosed Manufacturer #1
•Aug 14, 2017
In reply to Undisclosed

if you really care and you really think it costs money why don't you invest in a mobile device management solution to protect and maybe limit or monitor use of company mobile devices.

You can do that but invariably they'll still always have their personal phone on them in case of an emergency call from home.