OpenEye Favorability Statistics 2023
OpenEye was acquired by Alarm.com in 2019 and said it doubled its SaaS revenue in 2022. What do integrators think about the company in 2023?
In this report, we look at how ~190 integrators rated OpenEye and explain the trends in their responses.
Net ******** / ******** ********* ***** ****
******* ******** **% *** ******** **** few ******** ***** *** **** **** 70% *** ** ******* ** *** company:
***** *** ** *** **** ***** OpenEye **** **** **** **% ** 2021 ** **% ** ****. *** positive **** ******** ** * ********** points.
Largely ******* ******* **
**** ** *** *********** ******* *** US ** *** **** ***** *******. Within *** **, ******* *** * strong **% *** ******** ************ ***** 32% ** *** **** *** **% are ******* ****** ****.
Key ******
********** ********* **** **** ***** ******:
- ******* *******
- ****-******** ******** *** ***** ********
- ********** ** ********/**********
- **** ***********
- *********** **** *****.***
- ***** ***** ** *** *****
- ******* / ***** ****/***'* **** ****
- **** **********
Quality *******
**** *********** ************ ** *******'* *******:
- "******* *** ********* *******. **** ******* and ****-**** *******. **** **** **** hands-on ***** ********* *** **** **** out ** **** ** ******."
- "**** ***** **** *******. **** * new *********** *** *** ********** *** relationship. *** *** ***** *** *** no ******* ** ***** (**** ********) and **** ** *** ** * busier/bigger **********. ******** *** ******* ****** and ******."
- "******* **** ** ******* **** **********. The ******* ***** ******* ** *** new ********."
- "**** *** ******* *** *** *********. Great ********** **** *** ***** **** as ****."
- "******* ** *** ********. ***** ************. Constantly *********."
- "* **** ****** ***** ***** ********* to ****** *** ***** ******** ****."
- "**** **** *** ******* ****** *** is ********** *************** ** ***."
- "** *** * *** ****** *** their **** ******* ******* **."
- "******* ** *****."
*** ********** ******* *********:
******** ******* ** ******* (** **** for ***** ******) ** ******** ** other *************.
User-Friendly ******** & ***** ********
**** *********** **** ******** ******** ** OpenEye's **** ******* ******** *** *** hybrid ***** *********:
- "**** **** ****** *** *******. *** ease ** *** *** ***** ****** now **** **** **** *** *** Services ** ***********. **. ****. *****. No ******** *****, *** ** ******* software, **** *** ** *** *** your *****. ***** ****** *** **** to ***."
- "**** ***** ****. ****** ** ********* and **** * **** ***** ** device *******. * **** ************-***** ****** when ******* ***** * **-****** *** with **** *****-***** ******** (**** ****** app *******)."
- "*** ***** ***** ****. *** *********** on-premise ******** ******** **** *********** ******** cloud ********** ***** *** * ***** solution **** *** **** *********."
- "**** **, **** ** ***, *** powerful ********. *** ********* ****** **** any ******. *** **** ******** ** all ***** ******* ********* ** *** network *********."
- "******** ***** *****-***** ******** ***** ****. Decent ******. *** **** ** ***** out *** *** ** ****** **** can ****** *** ***** *********** ******."
- "*** *** ** **** *** ****** getting ******. ***** ******* *** **** features **** ***** ****** ******* *** I ****** **** ******** ******** **** peers."
- "* **** *** ********** ** *******, but * ***** **** **** *** not ** **** ***** ** *** industry, ***** ***** ***** ******* **********."
- "********* **** *******/*******. ****** ***** ****** it ****** *******. ********* ******* ***********. Decent *******."
- "* ********* *** ** ***** **** way **** ****** **-*** ******. * liked *** ********* *** ******* *** System *** ******."
- "*** **** ** *** ** ***** software *** ********* ** *******. ******* up ***** ** ***** *** ****."
- "****** ********** ***** ****, ******* ********** also **** *** *** *** ** easy ** ***."
- "*'** ****** **** **** * **** time - ****** ****** ******** *** good *******."
- "**** ******* ********. **** ** ********* manage *** ********* *** *******."
- "**** ****** ***** *** ********* ******** in ***** ******** ********* *******."
- "*** **** ** ******* ** ****** and ********** ***** ** ** ** top-notch."
- "**** *******, ***** ********, **** ******* ADEQUATE."
- "**** **********, **** **********, *** **** of ***** ********."
- "******** ******* *******, **** ** ***, easy ************."
- "**** ********, ****-********, **** ********."
- "*** *** ********** ***** *** ********."
- "**** *** ***** ********* *** ********."
- "****** ********* ***** ************."
- "**** ***** ***** *********."
Complaints ** ******** / **********
**** *********** ********** ***** *******'* ******** and **** *** ********** ** ****** others:
- "** **** **** **** ******** ******* with ***** ******** *** **** **** I **** **** *** ****** ******** looks ****** ***** *** *********'***. ***** that *** ******** ***** **** ** have ******* *********** ***** ********* ** not ** ***** *** *** ********* who **** ****** *********** *** ******** about *** ******* ***** ********* ****."
- "*** ********** ***** ** **** **** them **** ** * ***-******** ********* and *** ******* ********** ***** *** connect. *'* *** **** ** ** was *** ***-**** ** *** ******* we **** ******* ***, *** ** was ******** ***** ** ******* *** replacing ******* **** *** ****."
- "***** * *****'* ****** **** ** directly, *'** ****** **** ***** *** have. ** ***** *** ****** *** an ***** ********* ***** ** *** cloud **** ****** ** ***** ****** record **** ** ***** ****."
- "** ***'* **** **** ** * very ****** ********, ** **** ***** over ******** ***** **** ******* *** their ******* ********* ** **** **** the ****** ******* ** ****'* *********."
- "******** ***** * *** ***** *** functions ****. *********, ** *** * bit **** ** **** ***** *** the *** ****** ** ********, *** lately *** ********."
- "**** ************ **** ******* ********* ** sell * ****** ******* ** * local ****** **** ***** ** ****** unsupportable."
- "*'** **** **** ** **** *** a *** ***** ***. * ***** what * *** *** **** *** seen **** ***********."
- "**** *** * *** ****** ** some **********. ****** ********* *** ****."
- "******* *** *********/******* ************ *** *********."
- "******* ** ************."
**** *********** ******* *** **** *******'* products *** *** ** **** ** other ******:
- "** **** ******* ***** ******** *** purchased **** **** ********. ***** **'* an ** ******** ** *****'* **** close ** **** *** ********* **** with ** ********."
- "******** **** *********. ***** *** ********* of ******* *** *** *** *** simplicity ** *******."
- "***** *** ***** ************* **** ** Avigilon **** ** * ****** ******** configuration."
Good ***********
**** *********** ************ ******* *** *** good ************:
- "*** ************ ** *** *** ***** manufacturers ******* **** ************* ** ******* retail ********** *** **** ** **** away **** **** ** **-**** ********."
- "** **** **** ******* *** *** simplicity *** **** ******** ** ******** along **** *** **** ** ****** and ***** **********."
- "** **** *** **** **** *** product ** ******* *********** **** *** and *** ******** ** **** ********** features **** *** ***********."
- "**** ******** ***** ******* **** *****'* lock *** **** * ******** ************ of *** ******."
- "**** ****** ********, ******* ****** ******* and **** ******* ** *****."
- "* ** **** *** *** ********* integration!"
- "**** ********, *********** *******."
- "********** **** *****.***."
- "****** *********** ********."
- "*** ***** ************."
- "********** **** ***** ******."
*** ********** ********* ************ ************* ***** integration **** *** ****:
* **** *** **** **** **** are * ***** ***. * ** not ***** **** ** **** *** an **** ******** ** ** ***** to ******** **** ***** *********** ******** times **************.
Affiliation **** *****.***
**** **** *******'* *********** **** *****.***:
- "* ***'* **** * *** ** experience **** **** *** * **** their *********** **** *****.*** ** ****, and * ********* **** ***, ** I ***** **'* * *******-**** ******."
- "* **** **** **** *** ********** adding ******** *** *********** **** *****.***."
**** **** ******* ***** ******** ** Alarm.com ** ********:
- "*****.*** ****** *** * **** **** for **."
- "*******: ***** ** *****.***."
*** ********** **** **** ******* ***** opinion ****** ******* ***** *** *****.*** purchase:
**** *** ********* ** *****.*** ** I ***'* ******** **** ** ** more ** * ********** **** ** would ***. ***** *** ** **** people ***** *****.*** ***** **** * feel ** ***** **** ** ******* video ****
Mixed ***** ** *****
**** **** ******* *** ********** *******:
- "** **** **** ***** **** *** a *** ******** *** **** *** staff, *******, ******* ***** ** *****. Customers **** **** ***** ****."
- "**** ******* ** ********* *** *** product *****."
- "***** ******* **** * ***** ***** point."
- "************* ******."
**** ******* *** ******** *** *********:
- "***'* **** *** *********** ** *** their *** ****** ***** ** *********."
- "*** *****.*** ***** ** * *** uneasy."
- "** *** ****** ****."
**** *********** ******* *** **** ***** customers ** *** **** ************-***** *****:
- "** ***** * **** ******* *** not ********* **** **** *** ******** base ****. ** ** ****** **** a ************ **-**** *** *** ** most ***** ********* ****** ** *** their ***/*** *** *** ** ******* recurring ****. **** *** *** ***** competitive ******* **** *** ***."
- "***** ** ** * ****** *******. I ****'* **** **** *** ********* cost ******* ***** **** ********* ****** VMS *********."
- "**** *** **** ***** ********. ******* bills *** ***** **** ** *************, but * **** ***** ****** **** used ****."
- "* ****** ** ** **** ** but **** *** **** **** ** sell *** ********* *** ** ********* fees **** *** ********* **** ** other *******."
Neutral / ***** **** / ***'* **** ****
**** *********** **** **** ** *** have ** ******* ****** *** *****:
- "***'* **** **** ***** *******. ****'* interesting ******* * **** * *** of ***** ********."
- "*** **** ********** **** **** *******. No *** ** ********* ** ** our ******."
- "**** *** **** *** ******* *** have *** **** ********* **."
- "* ***'* *** ***** ******** ** follow **** ***** ****."
- "**** *** *** *** ********** **** Openeye."
- "** ** *** ********* **** **** OpenEye."
- "* ***'* **** **** ***** ****."
- "*** ******** **** ***** ********."
- "** ********** **** *******."
- "** *** *** ** * ****** comment."
- "* **** *** ****** **** *******."
- "***'* **** **** ***** ****."
- "***'* **** ** ******* ** ****."
- "** ********** ****."
- "*****'* **** ****."***
- "** ** *** *** ****."
- "***** **** **."
- "***'* *** **."
- "** ********."
- "***** ****."
**** **** ** *** ******* *** no ****** ** **:
- "** **** ******** ******** **** ****. The ******* **** ***** ** ****. Always *******. *** ******** * *** years *** *** * ****** ******. I **** ***** **** **** **** gone ** * **** *****-***** ****** with ************ *** **** *** ***** with **** ** ***** ******* ** a *** ***** ** ** **** to **** ** ****** ******* ** them."
- "* ***'* ****. *** ******* ********* OpenEye (***-) ***** ******* ***** ***. When * ******* ** **** ** was ** ****** **** ** *** company ******* ****."
- "** **** * *** ** ***** cameras ** *** ********* ** *** 'IP ***.' * **** **** **** been ****** ** *****.*** *** **** not ****** ** **** ********."
**** **** **** ****** **** *** not ******** **** ******* **********, ** has * **** **********:
- "*'** *** ****** **** **** ** my ******* ** ****** ***** ** my ****** **** ****. ** ***** as ****** **** **** **** ********** but ****** **** ******** ** * am *******."
- "** **** *** ******** ******* ** the ****. *******, ** **** ***** good ****** *** *** *****-***** ********."
- "*'* *** ******** **** ******* *** I've ***** **** ****** **** *******."
- "*** ********** ******** **** ****, *** they **** ** **** * **** reputation."
- "**** ******* *** **** *** *** a *** ** ********** **** **."
- "** ********** ******* ****, **** ***********."
- "* ***** ** * **** *******, I **** *** **** **."
**** *********** ********* **** **** **** little ********** **** ******* ******* **** don't **** ****** ** *** *****:
- "**** *******, *** ** *********** ** Quebec, ******."
- "******* ******** ** *** **** *** focused."
- "************ ***** *******."
- "**** ************."
NDAA **********
*** ********** ********* **** ******* ** NDAA *********:
*** **** *********, ** ** *********.
*** ********** ********* ***** ******* ***** OpenEye *******:
******* **** ******* ******* **** *******. Would **** * ***-******* ****** ****** for **** ** *** ********-******* ********
**** ******* **** ** ***** ***