Monitoring Alarm Systems From Home - Innovation or Danger?

By Joey Walter, Published on Oct 13, 2020

Remote monitoring by alarm companies since COVID-19 is bringing cost savings but threatening security and reliability. Will UL Standard updates make it safer?

IPVM Image

*** ** ******** **** recognizes **-**** ********** ** a **** ********* ******, but ****'** *** ** propose ****** ************ *** to *****-**, ********** *********** risks ********* ************ / bandwidth, ********** / ********** data, *** ******** * distraction **** **** ***********. These ************ ***** ** published ** ***** ********. Although ********* ********, ** says ***** ** ** timeframe *** ******* *** COVID-19 ****** ********** ************.

** **** ******, ** examine *** ***** *** benefits ** ****** **********, what ********* *** *****, and *** *** ** is *********** ****** ********** concerns.

ADT **** ****** ********

IPVM Image** ********* * ****** in ***, **** ***** ******** *** ***** to **% ** ********** employees ********** **** ****.

****** *** ** ********* call, **** **** **** by ******** ***** ***** they *** ****** ******* productivity *** ***** **** estate *****:

** ****** ************* ******** service, ** ***** ** work **** **** *** a ***** ******* ** our *********. **** **** home *** *** ****** lining, ** ****we’re ******** ***** ** ****** *** ***** ***** *******. We had great employee retention, productivity has been stellar. We see an opportunity for lower real estate costs. [Emphasis Added]

********, *** **** **** they ***** ******* **** talent *** ***** ******** to ******** *******:

**’** ************ ******* **** the **** **** **** model, * **** *********, focused ** ********** ****-**-***** talent.

*** ******* **** ** the ****** ** **** remote ****** *** *** future, ****** *** ******** of ***** ********** ****** employees ****** ******:

* ******** ** *** monitoring ****** ********* ******* in **, **, **, TN *** ** ****** in * **** **** home ******. ** *** currently ********* **** ***** and **** **** ***** return ** ***** **** locations **** *** ******** clears.

Others *** ******* *****

*** *** ********** ******* are ****** ***** ********* to ******* ********, ****** the ***** *** *** severe.

* ********* ** *** Northeast ***** ********** ******* contrasted *** ********* ** many ********* **** ***, saying *** ** *** as ********* **** ********* litigation ** **** ** the *** ****** **** estate ******* **** ***** see ******** **** ******* firms.

** ******* * ********** environment ** ********** ******** is ********* ** **** operators **** *********** ******* information, ******* ** * secure ******* *** ******** things **** ***** *******.

********* ** **** *******, their ******* **** ************ that **** ****** ******* operators ** *** *******.

UL ****** ****** **********

IPVM Image************ ************ (**)** ** *********** ***-****** with ********* ************* ******** ********* *** licenses ************** ** *********.

********** ******* ******* ************* (UL ***)*** ***** ********* ******** annual ****** ****** *** 1 ** * **** subscriptions, **** ****** ******** of $***.**-$*,***.** ********* ** the** *** ******* ****.

*** ** ******* ** database ***** *** ********* alarm *********.

** * **** **, 2020 **** **** *******'********** **** **** - Proposed ********* ** ** 827', ************ ************ **** updates ** ***** ******** to ****** *** ******** to *** ****** ********** policies ********* *****-**.

*** ******** **** ****** included * **** ***** appointed ** ******* *** standards ** ***** *** a ******** ****** *** public ****** ** *** 22.

*** **** ********** *****:

Other ***** **** **** **********

*** ** **'* ****** Staff *********, ***** *******, explained **** ****** ******* is ******* **** ***** mitigations *** ************* **** it ***** ** "******** disruptions" ** ******* ********.

**** * ******** ********** that ******** *** ********* of * *******-******* ** declared ** * ***** or *** **, *** committee ***** ********* ***** remedies:

*** **** ** **** thefirst **** ****** ** ** *** ****** * ********* **** ** * ********* ********* ******.

*****'* * ******* ** gives **** ******** *** how ** *** ** a ********* ****** ** a ***** **** ** in * ****** ******** someplace.

** *********, **** *** situations **** *****-** ***** these *********** *** *************, home ********** ** *******:

***** *** ************ **** we **** **** *** COVID **** ***** **** it ************* ** *** these ***** ***********.So ***** ****'* *** ****, **** ***'** ******* ** ******* ** ****.

*** *** **** ** that *** ***** **** should ** ** *** either * ********* **** or * ********* ********* center. ** ***** ***'* work, ******* ** *** nature ** *** ************ declaration, **** **'* **** central ******* ******* **** to *** **** *** document ****'* ***** **, its ****** ** ** to **** **********"

Virtual ********* "****** ***********"

******* ********* *** ********* provided * "***-***** ********" for ****** ************ *** at-home ********** *********.

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***** * **** ********* requirements ** ******* ******** related ** *******-******* ***** Services *** *****-** ***** on "****** ******** ********".

***** * ** ********** requirements **** "******* ********* changes ** ******** *********" including **** *** ****** power.

******* **** ***** ************ *********** ******* **-** is ***********, *** ****** of ****** *****, ********* and ******** – "** not ****, **'* ***** complicated" *** **** ****** "more **** ** **** through" *** ******:

** *** ******** **** the ***** **** ****** at ** ******, *** know, ** ****** ***** about ****** ***** *** the ****. **'** **** that ** ** ***** two, ** **** ** make **** ** *** it *****.It's *** ****, **'* ****** ***********. So we need a little bit of time to to make that right. Another example was there was some discussion in task group about, you know, in the home, whether ** ** ** ** *********** *** ** ******* * *********** to the monitoring station, issues ** ********* *** ******** *** ****** **** **** **** * ****** *** **** **** ** **** ******* [emphasis added]

Ensuring ********* / ************

*** ***** *** ** requirements ********* *** **** of ******** * ****** and ******** ********** *** remote *********, ****** *** following ************:

IPVM Image

******* ********** *** ************ saying:

*** *********** ***** *** all ***** *** **** communications ** ** ******* a ****** ****** ****** technology. *** ** *** example ** ***** **** of *** *** *** use ******* ******* ********** to ** *** **** thing.

*** ********* ********* ***** to **** **** ** that *** **********, *** secure ********, ** *** proposals ****** *** * minimum ******* ** *** bit *** **********, *** that **** ********* ****** go **** *** *********** itself ** *** ********** station ** *** ********** system ****, ** **** to **** **** **** the ********** **** **** the *********** *** *** is *** ********* **** somebody **** ** ** the ****** **** ***** let *** **** *** connection ******* *** *********** and *** ****** ** the **** ** ********* and **** ***** ** undesirable.

** *** *** ****** needs ** ****** **** the **** *** *********** all *** *** ** the ** *** ********** station.

Protecting ****

*** ****** ******* ********* in *** ************ ** protecting ****, ** ********* company-owned ********* ******* **** for ******* **** ************ after **** *** ****** up *********** ***** ** employee **** ***:

IPVM Image

******* **** ** ****, saying:

***** ***** *** ******** of ****** ** ******** sit **** ** **** computer ** *** ** a ****** ****** **** that ***** **** *** the **** ***. *** you **** ******* ****'* probably *** *** *** to **.

** **** *** ******** is ******* *** **** is **** ** *** workstation ********* ** ** own ********** *** ********** by *** ******* ******* configured ** ****** **** the ************ *** ****** connection **** *** *** know ********** ** *** time ******** ******* *** station ** ****** ** connect ********.

** **** ** **** sure **** **'* ********** that *** *********** ** not ******** *** ******** use. **'* *** * privately ***** *****, *** central ******* *** **** proposal ** ******** ** provide *** ********* *** get ** *** ** so **** ** ** that *****. ** ***** for *** *******

Workplace ***********

*** **** **** ** tried ** *******, *** is ******** *** ******* to *******, ** *********** remote ********* ** **** undistracted *** **** **** other ****** ** ****:

IPVM Image

******* ***** **** *** requirements **** *** ******** to **** * ***** of ********** ************* **** employees ******* ********* ***** or ******:

**** ***** *** ******* stations ** **** * means ** **** ********** communication **** *** *********** of ***** ****** *********. In **** *****, ** heard **** ******** *** using ********* ***** ** a ****** *******. *** know, **** ** ******* more ****** ***** ****.

**** ***** ******* ******* Station ********** **** * way ** ******* ** touch **** *********, ******* detecting **** ***** *** distractions, *** *********** ** there's ******** **** ** the **** *** **** you ** *********** ** correct ***** ****** ** real ****.

Temporary *** ***** ** "**** *********"

** ******* ** **** requirements ********* ** * "national **********" **** *** US ********** ******** **********, and **** ********** ******** to ****** ********* ** office ****** ** **** of **** ******.

*******, ******* **** *** phase * ************ *** a "**** ********* ******* workplace ***********" ***** ** in ***** *** ** unknown ****** ** **** given *** *********** ** COVID-19, ****** ******** **** now ***** **** ********** and ****:

**, *** ****, **** we ******* ****, ** assumed **** ***** ********** were ***** ** ** temporary. ** **** *** gone **, *** ****, we've **** ** ******* that *** ****** ** time **'** ***** ** spend ** *****,mitigation ** ****** **** ** *******.

** *** * *** of ********* ** ***** to ** ***** **** in *****. ***, *** know,changing **** *** ***** ****, *** ****, * *** ** **********, ******* **** ****. But at the same time, if if some of these things should be done in the longer term, then then we have to consider them as well. [emphasis added]

UL *******

** ********* ** **** on *** ****** ** the ******** *** *** input **** ********** ********* have *** ** ******** the ** *** ********.

**** *** *** ******** comment ** *** ***** of **-**** **********.

*: ****** ** *** decisions *** ***** ** passing *** *********?

  • **** ******** *** ********* on ****** ** * task ***** ************ ********** from ******** ******* ** the ******** **** **** the *.*. *** ******. It *** ******** ** the ********* *********:
    • ****/** ***, ******** *** Central-Station ***** ********,
    • ***/***-****, ******** *** ****** Receiving ****** ******* ***** Systems *** **********, ***
    • ***/***-****, ******** *** *** Installation *** ******** *** Fire ****** ********* ******* and *******.
  • ** **** ** *** open *******, **** ******** was ****** ****'* ************* ********* *********** System(****), ***** ** *** accessible *** ****** *** comment ** ********* ******* and *** ******. ***** is ** **** ** participate ** *** *******.

*: **** ******* **** happen ** *** ********* are *********?

  • ***** **** **** ***** rounds ** ************* ** comment:
  • ******: *** **** – June ****
    • *************: **** **** – August ****
    • *** *************: ********* **** ******* ****.
  • *** ******** ******** *** these ***** ********* **** discussed *** ********** ** the **** *****. ********* to ***** ******** **** posted *** ******** ** the ****. *********, **** are ** *** *************, which ** ********* ** close ** *** ****. During **** ****, ********* members *** **** ** change ***** *****. ** the ******** ********* ********* for **** ** *** standards, ** **** ** have ***** ********* ********* by *** ********* ** November.

*: **** ******* **** monitoring ********* *** ** pushing *** ***** ************?

  • ** ******* ******* **** its ********** ******* ********* on *****-** ********** ******** in ***** ***** **** health ****** ********* ** Washington ***** ***** ***** alerting *** ********* ** need *** ***** ******. It ******* ****** ***** that *********** **** ****** to ****** ****** **** mitigation ********** **** ***** inhibit ****** ********* ** traditional ******* ********. ****** put, ********** ***** **** not ******** ** *********** social ********** ********. *** monitoring ******** ********** **-**** alarm ****** ********** ** the **** ********, *****-****** approach ** *********** **** monitored ********** ** *** customers *** *** ****** of ***** ********* *****.
  • ******** ********* ******** **** UL *** ** ********** with ****** **** *********** that ********* ********* ** compliance **** ** *********. As ** *** ****, after ******* ********* ********* hurricanes, ******, *** ***********, UL’s ******* ******* *** for *** ****** *** safety ** ********** ******* staff *** *********. ** LLC ****** * ********* on ***** **, **** that ********* ********** ******** to ******** ***** ********* operational ********** ** ************* prevent ********** **** *** staffing ************ ** *** UL *********.
  • *** ** *** ********* included * *** ** Guidelines *** **-**** ********** that **** ***** ** immediate ******** *****. ***** not ** *************** ******** as ******* ********* ********, the ********** **** ****** appropriate *** ** ********* situation **** *********** ********* would ***** *** * few *****, ***** ***** it *** ******* ******** & ******* ***** ****** to ******.
  • ** ***-*****, ** *** clear **** ************ ****** mitigation ********** **** ****** to ** ** ***** for **** ****** **** originally ***********. *** ********** industry, ***** *********, *** stakeholders **** **** ** alarm ********** ******** ****** more ********* ***** ********* expectations **** *** ******** by *** ***** ** UL *** **********. ** response, **’* ********* ********* Panel *** ***** ******** chartered * **** ***** to ******* ********* ********* requirements *** ********* ** the ******** *** ******* Station ********, *****. *** task *****’* ******** *** posted *** ****** ** May **.

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