Mobile VMS Top Integrator Problems

Author: Ethan Ace, Published on Oct 24, 2016

In an IPVM survey, integrators report 4 problems most consistently with using mobile VMS applications:

  • Network setup / cybersecurity concerns
  • Latency / Delay / Throughput issues in connecting to video
  • Lost settings / updates break connectivity
  • Complexity / unclear UI

In this report, we share dozens of integrator's feedback on using mobile VMS apps, reviewing these issues and more.

** ** **** ******, *********** ****** * ******** **** ************ with ***** ****** *** ************:

  • ******* ***** / ************* ********
  • ******* / ***** / ********** ****** ** ********** ** *****
  • **** ******** / ******* ***** ************
  • ********** / ******* **

** **** ******, ** ***** ****** ** **********'* ******** ** using ****** *** ****, ********* ***** ****** *** ****.

[***************]

Network ***** / *************

*** **** ******** ********* ** *********** *** ******* **** **** forwarding/cybersecurity ** ****** ****** *** ******. ******** ** *********** **** cited ** * ****** ********, ** **** ** *** **** to ***** ****** ** ***** ******* *** *** ********, ** through *** ******* ** ********* * ****** **/*** *****, ****** a ***, ***. ******* ****** *** ****** ******* ****** *** ***** ************ *** *********** ** ***** ******* *** ***** **** *** ****.

  • "**** *********' ** *********** *** ********* ** **** ** ********* to ***** ******** ******, ********* *** ****** ***(*) **** **** work ****** ***** **********, ****** ***** ** *** ******."
  • "*** ******* ***** * *** **** ****** *** **** ** the ******** *************** **** **** **** ******* *** *** ****** on *** ********. **** ************* ** * **** *** ** segregating ***** ****** ******* ** ******** *** ******, *** **** like ******* ** ******* **** *** ***** ************* ******** *** in ******* * ***** *** ************* ** * **** *** of ***** ********* *** ***** *** *********** ** ** *** potential *******. * ***** **** ************* **** ** ****** **** in ***** ********* ******, *** **** *********** ***** ** ******* cybersecurity ********* **** ***** ************* ******* (********* *** ************* **** to ** ****; ************* ******* *** ** ** ****** *** to ********* ****** ********* *** *** ** ******** **** ******* calls)."
  • "**** ********** *** ******** **** ********* *** ****** **** *** internet."
  • "** **** *** *** ******* *** ********* **** *** * find **** **** ****. *** ******* ***** ** ********** ** getting *** *** ***** ** **** ** ******* * ****** DNS ***** *** *** ** **** **********."
  • "*** ******* ******* **, *** ** ***** **** ********** ** the ******** ******. ******* ** ***'* **** ****** ** ******."
  • "******* ** *********** ** **** ** ******** ***** *** ****** access. ****, ******* ***."
  • "**** ** *** ********* ***'* *** *** ****** **** ******* of ****** ****** ** ***** *** ******** ** *****. **** don't *** ****** ** * ******* ***** ** ** ***** own ********, *** ********* ** ******** **** *** **** ** something **** ***'* ** **** ***** ****** ******* ******."
  • "** ** ********** ** **** ** ********* ***-**-*** *************. ************ issues ** ** **** ******* *** ******* **** ** ** usually ** *** **** *** ******* **** *** ********** **** owned ** *** ******** ** *** *******."

Latency / ***** / **********

*********** **** ********* ********** *** ******* ** ******* ****** ** mobile ****. ***** ****** *** ********* ** ******* *******, ********* internet ****** ***** ** *** ******** ********, ******** ******* *****, and ****** ********** *****, *** ** ***** **** ****** **** case ** ****, *** *** ******* ** ********** **** *****.

  • "*** ******** *** ****** *** ******* ** ** ***** **** the ******** *******. *** "***-******" ** "*****" *** **** ******* is ********* ** ******* *** ***** ** ****."
  • "**** **** **** ***** ****** ****, ***** ** ******** ** a *** ****** *** ******."
  • "*** *** *** ** ********* **** ** ******* *** ******* recorded ***** ** **** **** *******."
  • "*** ****** ** ****** *** **** ******** ********* *** ** general ** *** **** ****** ** *** ***/*** ***. ** a *** ********** *** *** * ******* *********."
  • "**** *** *** ******** **** ** **** *******, *** *** control ** ***"
  • "* ***'* **** * ******* **** **** *** **. ***** is ***** ****** ********* ** **** ********'* ************. ** **** estate ***** ** ** *** ******; ********, ********, ********. ** our ******** ** ** *********, *********, *********."
  • "**** **** *****, **** **** ***** ** ***** ***."
  • "*** **** *** ** *** ***** *********"

Settings **** ** ******

******** *********** ***** **** ******* *** ***** *** ******** ** be ****, ********* ***** ** ***** ***/** *** ******* *****, which *** ** ******** ** ******* ** **** *** ******* a ******* ** **** ******* **** ** *****.

  • "*****. ***** ********** *** ******** ********* *******. *** ****** ***** working, ****** **** ******* ** ********* ****** ** ******* *** breaks ************* **** *** *** ******. ***** ********. ** ******** nightmare. ********* ***** ************ *** *** ****. ** ****** * real ******** *** **. ** **** ** *** ***** *** higher *** **** *** ** **** ******* ****** ****** **** are ****** *** ***** ***** ********* *********."
  • "* **** **** *********'* *** *****'*. * **** ***** ** be *** ****** ** *** *** *** **** ***** ** occasion **** *** *** *** ****** ******* ****** ** ********* else *** ******** ** *** ***** **** ****** *** ** the ****** ***** ** ** ***** ***."
  • "*** ***** **** ***** **** ****** **** ** **** **** updating *** **** ********* ***** **** ** ******* ***** *********** and **** ****** **** ******** *** ***********. **'** ****** * human ******** ****** *** * ******** ** *** ********* ***** is ***** *********** **** ** *** ******** ********* ** *********** critical *********** *** *******."

Too *******

*******, ******* *********** ********* **** ****** **** **** *** *********** or *********, ********** ****** *****/******* *****.

  • "*****, *****, ***** ****'** ******* ** ********* *** ****** *****. There *****'* **** ** ** * **** *************** *** *****. It ***** **** ***** *****. ******* **** ** ***** ***. Some ** ** ***** ********* **** ******* ****** **** *** little **** ** **** * ******* ** *** **** *** very **********. **** ** ***** **** **** ***** ******** ***** and **** **** *** **** ********* ********? * ***** ** need ** *** **** **** ******* ******** *** *** **** to ****, ** ** ***** **** * ********* ******** *** icons."
  • "** *********** *** **** *****. *** ******* *** *** ***** to **********."
  • "*** ***********. *** *********** ***** ** **** ********** *** ***- tries ** **** ** ** *** ****. ***** *** *** difficult ** *** ** ** *** ***** ************* ******** *** a ****** ***- **** ****, ****** ******, ***** ********."

Upcoming ****** *** ****

** *** **** *** *****, ** **** ** **** ******* mobile **** **** ******* *************, ********* *********, *****, *****, *** more, ** ****** ***** ****** *** ****, ********* ********* ******** on **** **** * ** **********. ** ***** *** ****** not ********* ****, *** ** **** ** *** ********.

Comments (14)

Thumbnail tlf 7434

Sarunas Pavilionis

10/24/16 07:07pm

**, ***** ** *** ***********, *** ********** ******** ****** :*

Undisclosed Integrator #1

10/24/16 07:16pm

******* *** ***** ** ** *********** ** *** *** ****. Some **** **, **** ***'*, *** **** **** ****'* **** clean. *** *******, ******** ******** **** ** "******** ****" ** login ** *** ******* ******, *** **** ******* **** (***** can ** **** ** ****) ** ***** ** *** ****. Milestone ** ******* ** ***** **** **** ** **** *** authentication, *** ****'* **** ***** **** **** ** ****** ** do ** **** ***** ***'* **** ** ******** ******** *****. Some **** **** ******* ** ** *** ** ******* ***'* even ******* ** ** *** ****** **** ***** ***** **********.

Thumbnail tlf 7434

Sarunas Pavilionis

10/24/16 07:28pm

****** ***'* ****** *** ******* ****** ** **** - "*****" products *** **** ****** ****** *******, **** "*******" ***.

Undisclosed Integrator #2

10/24/16 08:22pm

********* ****** ****** ** ********* ******* *** **********, **** ** you *** ** *** ** ******** ******** ***** *********** *** have ** ******* *** *** *********** ** * ********** ***. What's ***** **** ***'* ******* *** ***** ***** ** ** you ******* **** *** ***** ***** ** **** *********. ** be ****** **** ****** "** * ******" *** **** ******* https *** ** ** ** ** **** ** ********* ***.

Jared Tarter

Milestone Systems | In reply to Undisclosed Integrator #2 | 10/25/16 04:43am

*** * **** *** ********* ***

***, *** *** ****** ** "********* ****** ****** ** ********* failing *** **********"? *** *** ********* ** *** ********** ** regards ** ********* (***, ***, ***). *** ******* ** ********* else?

Thumbnail 13391423 10154199592809754 9133287598977875009 o

Joshua Hendricks

Milestone Systems | In reply to Undisclosed Integrator #2 | 10/25/16 07:52am

*** * **** *** ********* ***

** ******-** ** *****'* ********, *'* ******* ** *** **** know ** ** ******* ** ** *********** (*****'* **** ** be *** *******) ***** ** ** **** *** ********* ** import ******** ****** ************?

** ** ********** ** *** ** * ******* ******* *** a *** ** ************ *** *'* *** **** *'** *********** an *********** ***** **** ** ******* *********** **** ********* ** end. **** ** ******* *********** ****** ** *********** ********* ***** varying ********* *** ********** *** ******* *** *** ********** *** resultant ****** *** ** ********* *******.

*** ***** ***** *** ** *** ***** ** ********* ** your ******/******* *** **** *** ********* *** **** ** ** combined **** * ****** ***. * ****** *** ***** ***** openssl ******* **** ***** ** **** ***** **** ** ******* projects ******** ** ******, *** ** *****.

** *** **** ** ******* ** * **** ****** ******* I'm ********* ********** ** ******* **** ****.

Undisclosed Integrator #2

10/25/16 08:25am

** ****,

*** ** *** ****** * *** ** ***** *** ********* PCI **********. ** **** ********* ( *** ****** ;) ) always **** ***** *** **** ******, *** **** **** ****** port. ** ****** *** **** ** ******* *** ******* ** https ***** ** ****, * ***** * ****** ** ********* support ****** *** **** ******'* *** ** ** **** - the ****** ** ** *** ****** *** ********* ****** *** PCI *****. **** *** ****** **** ** * *** ******* because *** *** **** **** *** **** **** ** * external **, *** **** ****** ** ** ** *** *** accessing **** * ******* ** ****** ********.

****** **** *** ******* ** *** *** *** **** **** works, *** *** *** *********** *** **** ** ** *** that ** **.

* *** ******* ******* **** ***** *** **** *** **** to ****... :*

****://*****.************.***/***********************-*******-****--***-****-******--***-****.****

Undisclosed Integrator #2

In reply to Undisclosed Integrator #2 | 10/25/16 08:30am

**** ** * ******* ******* ** *** :)

**** **** *****: *.* **:*/**:*/**:*/*:*/*:*/*:*
**** ******** *****: *.* *:***/**:*/**:**
********: *
***: *****
********: ******* ****** ********
*** **: ***-****-****
****** *********: ******
******* **: *****
**** ******: ****-**-** **:**:**.*
************* *******
*** ******** *****:
*** ********** ******
***** ******* ****** ****** *********** ********** ************* (******) **** **** / *** **** ***

******:
*/*
********:
******* ***** ******* ** ***** **** *************.
******** ** ******* *****.
*****: **** ******** ******* ********* ** *** "*************" ****. **** sure ***** *** ***** ** *** ******. *** *******: ************* TLSv2 *****.* *****.*;
******: *** -***** ** *** "***********" ****.
*** ** ******* *** *.* ** ********* ***.
*** ***, ****** ***** ** *** ****** ********* *******.
******:
** ******** *** *** **** * ***-**-***-****** (****) ******** *** exploit **** ************* *** **** ****** ** ********* ************* ******* a ****** *** ******.
******:

Jared Tarter

Milestone Systems | In reply to Undisclosed Integrator #2 | 10/25/16 03:14pm

*** ****** ****** ** .*** ***** *** **** ******** ******* libraries ***** **** ***** ** **** *** ******** ********* *** ciphers *** ******* ** *******. ** *******, ******* *** **** all *******. *** *** ******* *** **** **** *** ** not ****. ***** *** ********* **** ** ***** **** *** one ** *** ****** **** * **** ***** ** ** using * ******* ****** *** ****** (*****://***.******.***/********/*********). ** *** * template *** *** ********** **** **** ******* ******** **** ***'* PCI **********.

*'** *** **** ****** *** *********** *********. :-)

Thumbnail 13391423 10154199592809754 9133287598977875009 o

Joshua Hendricks

Milestone Systems | In reply to Undisclosed Integrator #2 | 10/25/16 09:40pm

** ****** **** *** ******* **** ***** ** **** *** Mobile ****** **** *** ****** **** ********** *** *** ***** is **************. ******* *** ***** ******** *** ***, *** ******** the **** ******* ****** ****** ****** **** ** *** *** you *** ****** ***. ********* **** ** ********* ** *** put ** *** *******.

** *** ******** * ******* ******* **** ** ******* ** the *****, *** *** ***** *** *** ** ******** *** complete *** ***. ** *'* *** ******** ** *****'* *********** even **** ** ** **** ** *** **** ******* ** the ****** ******. **** ********, *** *** ****** *** *********** including ******* *** **** * *** **** ***** *** ** imported ** ****** ******.

***** ***** ****** - * ********** *** ******** *** **** pass ** **.

Undisclosed Integrator #2

10/26/16 08:54am

** ****, ****** ****** ******** :)

****** *** *** ****** ** *** **** *** *** ** IIS ( * ** ) *** *** ****** ** *** for *********?

****** *****

Thumbnail 13391423 10154199592809754 9133287598977875009 o

Joshua Hendricks

Milestone Systems | In reply to Undisclosed Integrator #2 | 10/26/16 10:33am

** *** - ** *** **** ******* ****** ***** *** last **** * **** ******* *** ******* ** * ***** definitely ** ********, *** *'* ****** **** * **** **** IIS ** **** ******** *** *** *** "******** *** *******". You ****** **** ** **** ** **** *** *********** ******* (certmgr.msc) *** ****** *** ****, ********* *** ******* ***, ** a ********-********* .*** **** ***** ** **** *** ** ******** into *** ****** ******.

*** ** **** ** *** ******** **** *** *** *** matches *** *** **** *** **** ** ****** *** ****** Server ****, * ***** *** *** *********** ** *** *** portion ** * ********** ********* ******* ** ******.

*'* *** ***'* ***** ** ** **** *** *** **** now ;) ********* ** *** **** **** ******** ****** ** a ****** *******.

Undisclosed Integrator #1

10/26/16 04:32pm

**** ** *******. *** *** ****** *** *** ** ***, upload ** ** **** ********* ****** **, ******** *** ****** cert, ****** ** ******** ******* ** ***, *** **** *** can ******** ****** ** ****** ** ******** **** ***. ** need ** ** ** ******* ** ** **. **** **'** upload **** **** **** ****** ******. **** ** **** ******* in **** ** *****'* **** ** ** **** ** *** VMS ******. *** ** **** ** *** ******* **** *** installed ** **** ** *** ******* ** ******* *** *** used **** ****** ******. *** **** * ****** ** ***** ago **** * ***** **** ** *******.

Thumbnail 13391423 10154199592809754 9133287598977875009 o

Joshua Hendricks

Milestone Systems | In reply to Undisclosed Integrator #1 | 10/26/16 06:32pm

****** *** *** ****** ***, *** **** ** **** *** cert ****** *** ** **** **** ******** ****** *** - I *** *** ******* **** ******. ******

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