Milestone MAC Licensing Myth

By: Ethan Ace, Published on Aug 05, 2014

One of the most consistent complaints about Milestone is wrong and has been for years.

In this note, we look at how Milestone used to license cameras, the problems with that process, and how it is done now.

*** ** *** **** consistent ********** ***** ********* is ***** *** *** been *** *****.

** **** ****, ** look ** *** ********* used ** ******* *******, the ******** **** **** process, and *** ** ** done ***.

[***************]

Old ***/*** ********

** ***** ********* ********, ***** were ******** ** ******** ******** MAC ********* ** ******* to ** ***** ** the ****** *** **** them ** *********. * .dlk (****** ******* ***) **** *** **** generated ** ********* *** emailed **** ** *** integrator, *** **** ******** the **** ** *** server, ********** *** ********. Any **** * *** camera *** ***** ** the ******, **** ******* had ** ** ********.

**********, *** ******* ***** not ** **** ** all ***** *** ******* was *********, ****** ****-*** changes ***********. ***** ******** allowed * ********* ***** ****** to ******* *** *** activation *******. **** ******* also ******* ** ***** systems, *** ** ***** use ** *** ********* 'recording ******'.

New ******/****** **********

** ******* ******** ** Milestone, *** ********** ******* has **** *********. *** systems ***** *** ********* to *** ********, *** user **** ** ********** wizard ***** ***** ****** information ** *********, ****** it ******* ***** ************ information, *** ********* *** camera ******** *************, ** long ** **** ******** are *********.

**** ******* ** ***** in *** ********* *****:

*** ******* ******* ** internet **********, ***** ******** a ****** **** ** a *** *** ***** is then ******** *** ** internet ********* ** ** Milestone's******** ************ ****. * .*** ** generated, ***** ** *********** to *** ****** *** activated. ** ****** ************* or ******** *** ********.

Compared ** ***** *****

**** ***** ***** *** methods ******* ** *********'* current ********, ****** ******* activation *** ****. ******************, *** *******, **** require *** ******** ** be ********* ****** ** via ************/********** ******* *** ****.************* * *** ******* key ** ** ******* via **** ****** ** pasting * *** ******* key ******* *** ******* is *******. ******** ** these, ********* ******* ********** should **** ** **** time ****** ************.

Comments (19)

Avatar

Luis Carmona

IPVMU Certified | 08/05/14 05:07pm

I'm sorry, but the way I read it, it sounds like Miletone licensing based on camera MAC address hasn't changed, just the methodology of submitting licenses.

"In current versions of Milestone, the activation process has been automated. For systems which are connected to the internet, the user runs an activation wizard which sends camera information to Milestone....."

Or at least I didn't see anything that said explcitly Milestone does not base it's camera count based on the MAC address of the cameras.

Since the subject of the title of the article is "Milestone MAC Licensing Myth", a simple question from me is, does Milestone associate it's camera licenses based on the MAC address of a camera? So that if I want/need to replace a camera, I have to go through a process to remove the old associated MAC and associate the new MAC?

John Honovich

IPVM | In reply to Luis Carmona | 08/05/14 07:16pm

People typically criticized Milestone's methodology of submitting licenses manually, not the concept of MAC addresses.

Avatar

Luis Carmona

IPVMU Certified | In reply to John Honovich | 08/05/14 07:21pm

Sorry then, wasn't sure exactly what the myth was.

Tom P.

08/06/14 06:13pm

" Exacq requires a new license key to be applied via file upload or pasting a new license key anytime the license is updated."

Just to be clear - this is not similar to what you describe as the process for Milestone. With Exacq you buy a certain number of camera licenses, Exacq generates your license file and you can add cameras up to your license limit. You can also remove cameras and add new ones, again without any changes to the license.

Tyler Graham

In reply to Tom P. | 08/07/14 03:04am

Also, Exacq assigns the license to the MAC of the NIC you are going to use, which makes it difficult to order the software before the server is in-hand.

Avatar

Joe Mirolli

IPVMU Certified | 08/07/14 01:52pm

I like the way milestone does it in the fact that I can pre buy licenses and assign them at will to a server via the registration and licensing portal. We always keep a few on hand. Exacq however has no way to do this and needs to get with the times and allow us to manage our own licenses online.

Undisclosed Integrator #1

In reply to Joe Mirolli | 08/07/14 02:15pm

I don't understand why Milestone requires MAC addresses at all. There are other VMS systems that license based on the number of cameras created in the system and have nothing to do with the MAC addresses.

Undisclosed Integrator #2

In reply to Undisclosed Integrator #1 | 08/07/14 02:35pm

In the big picture, it probably allows them to know which manufacturers are being used with their software. What they do with that information, who knows?

Tom P.

In reply to Joe Mirolli | 08/07/14 02:50pm

While I agree having the ability to generate licenses self-service is highly convenient, I do find they turn around licenses typically within hours.

Tom

Undisclosed Integrator #1

In reply to Tom P. | 08/07/14 02:54pm

And hours waiting for a license turnaround is not something we typically like having to pay our guys, or especially subcontractors, to do. Those "hours" add up over a year.

Tom P.

In reply to Undisclosed Integrator #1 | 08/07/14 03:13pm

Don't you typically procure the server before the install? Why would you be waiting for hours?

Undisclosed Integrator #1

In reply to Tom P. | 08/07/14 03:35pm

Typically we do procure servers before install to test and prep before sending it to site- I assumed most installers would not have a new server shipped direct to site and take a chance everything works out of the box and do all pre-setup onsite...?

But I should maybe have elaborated my statement- if we have to replace or add a new camera, I would not want the tech waiting around hours for a license turnaround before the camera became active. Maybe if Milestone's license change request provides you a way of manually entering the new MAC before installing the camera so they could at least be doing something while the license request is going through....? But I think most existing cameras accessible by ladder can be changed in 10 to 20 minutes. And if it's replacing a failed camera, most times you'll have a new one shipped direct to site so you won't know the MAC until it gets there.

So does Milestone at least let you manually enter camera MAC addresses before transmitting a license change?

But really I'd be more curious to know what Milestone says their reasoning is for requiring the cameras MAC address versus just licensing by number of camera channels created.

Tom P.

In reply to Undisclosed Integrator #1 | 08/07/14 03:46pm

Ah - you are talking abotu Mileston and I about Exacq. I agree, licensing by camera MAC is a bit ridicilious.

John Honovich

IPVM | In reply to Undisclosed Integrator #1 | 08/07/14 10:13pm

Well if you license by MAC address, you'll know the distribution of every camera manufacturer used on your systems. I am not saying that's why Milestone does it that way, but it's certainly one advantage. When they start incenting on attach rate of Canon cameras, they will be able to precisely track their success ;)

Rukmini Wilson

In reply to John Honovich | 08/07/14 10:33pm

It wil be adverstised right on the box...

All Canon cameras now come pre-licensed with Milestone Quik-Connect.

Undisclosed Integrator #1

In reply to John Honovich | 08/08/14 12:04pm

And not disputing that may be the case. And it would be a good reason... for them. I'm just curious if they would come out and say "we purposely inconveinance out integrators and use up their valuable time to collect statistical information about what cameras they use, kind of like Facebook, except you pay us to collect information about you", or if they would come up with some more creative reason. :)

Ronnie Hun

08/12/14 06:10am

To correct a few on changing of cameras licenses during operation due to faulty cameras. Milestone do have a wizard for changing of cameras if the previous cameras fails , by using the wizard , we are able to update the new license replacing the previous license automatically.

While doing the above, the old video footages that is stored with the old faulty cam will seamlessly "join" the new camera thus resulting in a seamless transition during this process.

As for the mac address myth, there is no need to see or memorize the mac addresses of the cameras anymore , the license are tied to the base license which in turn tie to the servers GUID for tagging purpose.

Process is simple

Automatic licensing

- Update license if your server is online (automatic go through the licensing policy)

Offline licensing

- While every cam have been installed , (30 days grace) , download the LRQ file (license request file) and upload to Milestone server , a new LIC file can be downloaded automatically , upload new LIC file to server. License activated

Sinisa Dumanic

08/15/14 09:13am
You forgot one thing. Problem is in multiserver environment. If you buy licenses for 200 cameras, and you have to use it at five servers. Practically you can install 200 cameras per server. But if you must register every camera, then you can't do that.

Frank Lucero

12/14/14 04:10am

Has anyone tried capturing packets on these license update transactions? Online update abilities save so much time and return trips from extracting and emailing, confirming and reapplication of license files it seems the best method. There are many a system that never see the internet as certain customer IT protocols require internet immunity.

What Im saying is...I should be able to take a generated license file from my customers system that will never see an internet connection, process from my own phone app or website a full license update. I can then take my processed file and update my recorders, base station etc. This method of automation needs to be looked at; exhausting manhours due to system design limitations are not acceptable.

Read this IPVM report for free.

This article is part of IPVM's 6,298 reports, 840 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

Genetec Security Center 5.9 Release Examined on Feb 06, 2020
Genetec released the next major version of Security Center, less than a year after version 5.8. This also follows no Genetec major releases in...
Milestone XProtect 2019 R3 'Centralized Search' Tested on Oct 30, 2019
Milestone has had problems over the last few years releasing significant new software. Now, in XProtect 2019 R3, Milestone is touting "one search...
Network Optix NxWitness 4.0 Tested on Oct 10, 2019
Network Optix released Nx Witness 4.0, proclaiming new features like a deep learning analytics metadata SDK, increased H.265 support, and UX...
Warning: Windows 7 Update Crashing NVRs on Aug 26, 2019
Windows 7 updates are causing VMS servers to fail to boot. After running the update, impacted systems do not boot as normal, instead display this...
CheckMySystems Company Profile on Aug 14, 2019
CheckMySystems says that too many users respond, "I get an email when something is wrong" when talking about their video system maintenance plan,...
Network Optix / Hanwha Cloud Access Tested on Jul 02, 2019
Remote cloud access is becoming a bigger differentiator, as cybersecurity issues underscore the problems of port forwarding and many integrators...
Exacq Remote Cloud Access Tested on Jun 20, 2019
Remote cloud access has been missing from most VMSes (including Exacq and Milestone). Now, Exacq, after releasing Cloud Drive Storage earlier in...
Milestone XProtect 2019 R1 Tested on May 15, 2019
For the past few years, Milestone has released quarterly software updates XProtect VMS platform. What is new and how much impact do the updates...
Bluecherry Open Sources Entire VMS on May 13, 2019
Bluecherry announced they have "released the entire Bluecherry software application open source with a GPL license". We spoke to Bluecherry's...
Camera Configuration Manager Shootout - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision on May 01, 2019
Which camera manufacturer has the best management tool? We tested 6 manufacturers - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision to find...

Most Recent Industry Reports

LIVE NOW "Fever Camera" Show on Jun 02, 2020
IPVM is excited for the world's first "Fever Camera" show, to be held today Tuesday, June 2nd and Wednesday the 3rd from 11am to 4pm EDT, giving...
Smart Entry Systems Presents Cloud Multi-Tenant Access Control on Jun 02, 2020
Smart Entry Systems presented Cloud Multi-Tenant Access Control at the May 2020 IPVM Startups show. Inside this report: A 30-minute video...
Genetec Drops Support for Dahua and Hikvision on Jun 01, 2020
Genetec has dropped support for Dahua and Hikvision, citing US blacklisting and ONVIF conformance blockage, the company informed partners in an...
Dotty "Hot Or Not" Elevated Body Temperature App Tested on Jun 01, 2020
What if you could take an existing phone or tablet and transform it into "fever camera"? That is what DottyAR is doing with their strangely named...
Optris "Fever Screening Systems" Examined on Jun 01, 2020
German manufacturer Optris has been building temperature measuring instruments for industrial manufacturing for over 15 years, and thermal cameras...
Fever Camera Sales From Integrators Surveyed on Jun 01, 2020
Fever cameras are the hottest trend in video surveillance currently but how much are integrators selling them? 220 integrators answered the...
Proxy Presents Mobile Credentials For BLE Devices and Access on May 29, 2020
Proxy presented Mobile Credentials For BLE Devices and Access at the May 2020 IPVM Startups show. Inside this report: A 30-minute video...
ISC West 2020 Moves To The Basement on May 29, 2020
The twice cancelled/postponed show will now not only be held in a different month (October) but on a different floor, moving down to the...
Integrators Avoiding Coronavirus Air Travel on May 29, 2020
IPVM asked integrators if air travel is part of their 2020 plans to see how significantly Coronavirus will impact future...
Viakoo Presents Cyber Hygiene for Cameras on May 28, 2020
Viakoo presented its 'Cyber Hygiene' and 'Service Assurance' products at the April 2020 IPVM New Products show. Inside this report: A...