Milestone Aims to Eliminate Certification Pain

Author: John Honovich, Published on Jun 12, 2014

One of the most common complaints we have heard over the years about Milestone is their certification training.

Historically, Milestone has pushed for integrators to take expensive in-person training, restricting access to certain VMS versions and support options.

Now, Milestone has released online education / certification. In this note, we share our findings from taking it and from speaking with Milestone about details of the offering.

*** ** *** **** ****** ********** ** **** ***** **** the ***** ***** ********* ** ***** ************* ********.

************, ********* *** ****** *** *********** ** **** ********* **-****** training, *********** ****** ** ******* *** ******** *** ******* *******.

***, ********* *** ************** ********* / *************. ** **** ****, ** ***** *** ******** **** ****** it *** **** ******** **** ********* ***** ******* ** *** offering.

[***************]

********

*** '********* ******** ******' ******** ** * ******** ** ******:

  • ************
  • ************

************ ****** ******** ******** ** **** / ******* ********* ************ and ********** *** ******** *** *** ********** *** *** *********** 1 *** **-**** ******** *** ***** ********. ******* ******* ********* on ******* *** ***** *** ****** ** **** *** **** (respectively $*** ** $**).

************ ** **** *** **** *** ********* / ****** *** special ****** ** ******. **** ****** ****** **, *** * 'fundamentals' ******, ** ** * ****** ******** ****** ** *** issues, ********** ** ** ******* ** *********/******* *********** *** ******* selection (***** ** ***** ****** *** * ****** ******** / pain ****** *** ********* ***********).

**** ******** ******* ** ****** **** *** ***** ***** ******** that ***** **** **:

*** ************ *******, ** **********, ** ****** ****** *** ***** who **** ** ***** ************ ******* *** **** ** ****** appreciate *** *** ****** / ****** *** *** ********* *** Milestone ***.

Future - *** ******** *************

********* **** **** **** **** ** *** ****** ******** / certification *** ************* ********(*.*., ********* / ******) ** ****. **** ***** ******* * substitute *** *** * *** **-**** ~$*,*** ******** (****** ********* notes **** ***** **** ******** *** ******** ** ****** *** cost).

*******

** ***** **** ** * **** **** *** ********* *** will **** ********** ** *********** **** *****.

***** ****, ***** ******** ******** *** *** ** ****** ******* / ******** ******** (******). ****** **** ****** ** ******** ******* **** ********, * lower ****, ****** ******* ****** **** ** ****** *** ******** to *** *******.

** ******, *** *************** ** **** **-**** ******** ***** ********* get **** ***** ** ******** **** * **** ********** *** in ***** ** *** ****** ********.

**** ** *** ***** ***** ************ ******** ****** ** ** person?

Comments (5)

"What do you think about manufacturer training online vs in person?"

Depends on the experiance and technical proficiency of the person at that time. If they are not very adept yet, in person training is more effective. If they are already experianced with related technical solutions, online should be fine. When I got my Microsoft Systems Engineer certification, which is a series of tests, I initially took classes related to the first several tests because I was still relatively new to IT at the time. After a year of on the job experiance, and because a lot of the information in the first few tests were related to the subsequent tests, I was ok with just studying the books for the last several tests needed.

Online training is the "modern" way of things and I'm sure a welcome option for many. Milestone will just need to take whatever steps it wants to take to insure integrity of the testing procedures.

For 10 years in my past, I taught an engineering class at a local university face to face.

There are a couple of overlooked benefits to the in person class.

1) The presenter gets much better feedback on the content of the materials presented. This allows for future improvement.

2) People have an instant way to ask questions.

Even if they do not ask many questions, the lab/homework portions will show those concepts that folks are struggling with, and thus allow the materials to be improved.

3) Networking with your classmates and instructor.

Mike, good feedback.

As you know, that's one of the things that we have tried to address with our online courses. Rather than just canned content with no interaction, we do live webinars with Q&A, monitored discussion group and feedback on the final.

I dislike the online testing programs where it's just the attendee all by themselves with the material. It's not as much a course as it is an ebook and an online quiz. That said, it's less costly to do / run.

Although I prefer in person classes (it forces me to put away my phone and laptop and pay attention), the cost for the Milestone courses is prohibitive to small startup integrators such as myself.

This has actually led me to sell other products against Milestone.

I think this a good move for Milestone. One benefit of 'advanced' training was the fact you are qualified for a special 'tier 2' call-in for tech support, bypassing basic flip-chart operators and speaking directly to engineer types.

This was good, because you could skip over the basic stuff and be escalated quicker. Milestone presumes if you passed the advanced cert, you weren't hung up on basic issues.

I wonder if passing these exams will allow a similar 'bypass'?

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports on VMS

'Best In Show' Fails on Apr 19, 2018
ISC West's "Best In Show" has failed. For more than a decade, it has become increasingly irrelevant as the selections exhibit a cartoon level...
Worst Access Control 2018 on Apr 18, 2018
Three access control providers stood out as providing the most problems for integrators. In this report, we analyze the answers to: "In the...
Axis VMD4 Analytics Tested on Apr 17, 2018
Axis is now on its 4th generation of video motion detection (VMD), which Axis calls "a free video analytics application." In this generation, Axis...
Best and Worst ISC West 2018 on Apr 16, 2018
ISC West 2018 had strong attendance, modest overall new products, and a surge in Artificial Intelligence marketing. First, here are 20+...
Eocortex / Macroscop VMS Company Profile on Apr 09, 2018
Eocortex is the international brand of Russian VMS manufacturer Macroscop. Macroscop was founded in 2008, and the Eocortex name created in 2013. We...
Hanwha Mega ISC West Product Releases on Apr 05, 2018
While overall new product releases have been slowing over the past few years, Hanwha is releasing a slew of 6 new offerings for ISC West,...
VMS New Developments Spring 2018 (Avigilon, Exacqvision, Genetec, Hikvision, Milestone, Network Optix) on Apr 04, 2018
What's new with VMS software? In this report, we examine new features and releases for Spring 2018 to track different areas of potential...
Hikvision LPR Camera Tested on Mar 26, 2018
Hikvision has expanded into the LPR market, claiming up to 99% capture rates, 95% recognition rates at speeds up to 75mph  / 120kmh. We bought and...
Network Racks For Surveillance Guide on Mar 21, 2018
In this guide, we look at network rack infrastructure, one of the fundamentals of IP video surveillance. Inside, we cover: What is a rack unit...
Network Addressing for Video Surveillance Guide on Mar 14, 2018
The goal of this guide is to explain addressing devices on IP networks, focusing on how IP cameras and recorders are used in those networks. For...

Most Recent Industry Reports

May 2018 Camera Course on Apr 20, 2018
Save $50 on early registration until this Thursday, the 26th. Register now (save $50) for the Spring 2018 Camera Course This is the only...
Global Real-Time Video Surveillance - EarthNow on Apr 20, 2018
A new company, EarthNow, with backing from Bill Gates, Airbus and more, is claiming that: Users will be able to see places on Earth with a delay...
Dedicated Vs Converged Access Control Networks (Statistics) on Apr 20, 2018
Running one's access control system on a converged network, with one's computers and phones, can save money. On the other hand, hand, doing so can...
April 2018 IP Networking Course on Apr 19, 2018
This is the last chance to register for our IP Networking course. Register now. NEW - 2 sessions per class, 'day' and 'night' to give you double...
Rare Video Surveillance Fundraising - Verkada $15 Million on Apr 19, 2018
Fundraising in video surveillance (and the broader physical security market) has been poor recently. Highlights are few and far in between...
'Best In Show' Fails on Apr 19, 2018
ISC West's "Best In Show" has failed. For more than a decade, it has become increasingly irrelevant as the selections exhibit a cartoon level...
Security Camera Cleaning Frequency Statistics on Apr 18, 2018
150+ integrators told IPVM how often they clean cameras on customer's sites and why.  Inside we examine their answers and break down feedback...
Worst Access Control 2018 on Apr 18, 2018
Three access control providers stood out as providing the most problems for integrators. In this report, we analyze the answers to: "In the...
Axis VMD4 Analytics Tested on Apr 17, 2018
Axis is now on its 4th generation of video motion detection (VMD), which Axis calls "a free video analytics application." In this generation, Axis...
Arecont CEO And President Resign on Apr 17, 2018
This is good news for Arecont. Arecont's problems have been well known for years (e.g., most recently Worst Camera Manufacturers 2018 and starting...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact