Milestone Aims to Eliminate Certification Pain

By: John Honovich, Published on Jun 12, 2014

One of the most common complaints we have heard over the years about Milestone is their certification training.

Historically, Milestone has pushed for integrators to take expensive in-person training, restricting access to certain VMS versions and support options.

Now, Milestone has released online education / certification [link no longer available]. In this note, we share our findings from taking it and from speaking with Milestone about details of the offering.

*** ** *** **** common ********** ** **** heard **** *** ***** about ********* ** ***** certification ********.

************, ********* *** ****** for *********** ** **** expensive **-****** ********, *********** access ** ******* *** versions *** ******* *******.

***, ********* *** ******** online ********* / ************* [link ** ****** *********]. In **** ****, ** share *** ******** **** taking ** *** **** speaking **** ********* ***** details ** *** ********.

[***************]

********

*** '********* ******** ******' ******** ** * elements ** ******:

  • ************
  • ************

************ ****** ******** ******** to **** / ******* Milestone ************ *** ********** VMS ******** *** *** substitute *** *** *********** 1 *** **-**** ******** for ***** ********. ******* differs ********* ** ******* one ***** *** ****** or **** *** **** (respectively $*** ** $**).

************ ** **** *** does *** ********* / enable *** ******* ****** or ******. **** ****** taking **, *** * 'fundamentals' ******, ** ** a ****** ******** ****** of *** ******, ********** as ** ******* ** bandwidth/storage *********** *** ******* selection (***** ** ***** appear *** * ****** problems / **** ****** for ********* ***********).

**** ******** ******* ** online **** *** ***** based ******** **** ***** like **:

*** ************ *******, ** particular, ** ****** ****** for ***** *** **** IP ***** ************ ******* but **** ** ****** appreciate *** *** ****** / ****** *** *** selection *** ********* ***.

Future - *** ******** *************

********* **** **** **** plan ** *** ****** training / ************* *** their******** ********(*.*., ********* / ******) in ****. **** ***** provide * ********** *** the * *** **-**** ~$3,000 ******** (****** ********* notes **** ***** **** included *** ******** ** offset *** ****).

*******

** ***** **** ** a **** **** *** Milestone *** **** **** ameliorate ** *********** **** point.

***** ****, ***** ******** division *** *** ** a***** ******* / ******** business (******). ****** **** ****** to ******** ******* **** training, * ***** ****, online ******* ****** **** it ****** *** ******** to *** *******.

** ******, *** *************** is **** **-**** ******** helps ********* *** **** hands ** ******** **** a **** ********** *** in ***** ** *** actual ********.

**** ** *** ***** about ************ ******** ****** vs ** ******?

Comments (5)

"What do you think about manufacturer training online vs in person?"

Depends on the experiance and technical proficiency of the person at that time. If they are not very adept yet, in person training is more effective. If they are already experianced with related technical solutions, online should be fine. When I got my Microsoft Systems Engineer certification, which is a series of tests, I initially took classes related to the first several tests because I was still relatively new to IT at the time. After a year of on the job experiance, and because a lot of the information in the first few tests were related to the subsequent tests, I was ok with just studying the books for the last several tests needed.

Online training is the "modern" way of things and I'm sure a welcome option for many. Milestone will just need to take whatever steps it wants to take to insure integrity of the testing procedures.

For 10 years in my past, I taught an engineering class at a local university face to face.

There are a couple of overlooked benefits to the in person class.

1) The presenter gets much better feedback on the content of the materials presented. This allows for future improvement.

2) People have an instant way to ask questions.

Even if they do not ask many questions, the lab/homework portions will show those concepts that folks are struggling with, and thus allow the materials to be improved.

3) Networking with your classmates and instructor.

Mike, good feedback.

As you know, that's one of the things that we have tried to address with our online courses. Rather than just canned content with no interaction, we do live webinars with Q&A, monitored discussion group and feedback on the final.

I dislike the online testing programs where it's just the attendee all by themselves with the material. It's not as much a course as it is an ebook and an online quiz. That said, it's less costly to do / run.

Although I prefer in person classes (it forces me to put away my phone and laptop and pay attention), the cost for the Milestone courses is prohibitive to small startup integrators such as myself.

This has actually led me to sell other products against Milestone.

I think this a good move for Milestone. One benefit of 'advanced' training was the fact you are qualified for a special 'tier 2' call-in for tech support, bypassing basic flip-chart operators and speaking directly to engineer types.

This was good, because you could skip over the basic stuff and be escalated quicker. Milestone presumes if you passed the advanced cert, you weren't hung up on basic issues.

I wonder if passing these exams will allow a similar 'bypass'?

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

2020 Camera Book Released on Jan 10, 2020
This is the best, most comprehensive security camera training in the world, based on our unprecedented testing. Now, all IPVM PRO Members can get...
Security Sales Course January 2020 - Last Chance on Jan 02, 2020
Notice: This is the last chance to register for the course. This sales course is customized for the current needs and challenges specific to...
2020 IP Networking Book Released on Jan 06, 2020
The new IP Networking Book 2020 is a 280 page in-depth guide that teaches you how IT and telecom technologies impact modern security systems,...
No Genetec Major Releases In Over A Year on Feb 06, 2019
Annual VMS licenses are a controversial practice in the video surveillance industry, with many questioning their need or value. However, enterprise...
Exacq Raises VMS Software Pricing Twice in Less Than a Year on Feb 18, 2019
Most VMSes regularly release new features, but rarely increase their prices. For the 3rd time in 4 years, and 2nd time in 8 months, since being...
Prysm PSIM Profile on Mar 05, 2019
A decade ago, PSIM promised significant potential but has always suffered from significant problems. Now, a number of PSIMs have either gone out of...
Milestone Launches Marketplace Where Nothing Is For Sale on Feb 26, 2019
The central announcement at Milestone's annual conference MIPS is Marketplace, which Milestone compared to Uber and Match.com for its ability to...
Manufacturer Favorability Guide 2019 on Jun 12, 2019
The 259 page PDF guide may be downloaded inside by all IPVM members. It includes our manufacturer favorability rankings and individual...
Milestone Has Problems on Oct 01, 2019
Milestone has problems. While the company previously excelled in the shift to IP cameras, as IP has matured and competitive differentiation has...
Video Surveillance 101 Course - Last Chance on Feb 20, 2020
This is the last chance to join IPVM's first Video Surveillance 101 course, designed to help those new to the industry to quickly understand the...

Most Recent Industry Reports

Video Surveillance 101 Course - Last Chance on Feb 20, 2020
This is the last chance to join IPVM's first Video Surveillance 101 course, designed to help those new to the industry to quickly understand the...
Cheap Camera Problems at Night on Feb 19, 2020
Cheap cameras generally have problems at night, despite the common perception that integrated IR makes cameras mostly the same, according to new...
Milestone Launches Multiple Cloud Solutions on Feb 18, 2020
Milestone is going to the cloud, becoming one of the last prominent VMSes to do so. Milestone is clearly late but how competitive do these new...
Video Surveillance Architecture 101 on Feb 18, 2020
Video surveillance can be designed and deployed in a number of ways. This 101 examines the most common options and architectures used in...
UK Stands Behind Hikvision But Controversy Continues on Feb 18, 2020
Hikvision is exhibiting at a UK government conference for law enforcement, provoking controversy from the press, politicians, and activists due to...
IronYun AI Analytics Tested on Feb 17, 2020
Taiwan startup IronYun has raised tens of millions for its "mission to be the leading Artificial Intelligence, big data video software as a service...
Access Control ADA and Disability Laws Tutorial on Feb 17, 2020
Safe access control is paramount, especially for those with disabilities. Most countries have codes to mandate safe building access for those...
ISC West 2020 Removes China Pavilion, No Plans To Cancel Or Postpone on Feb 17, 2020
ISC West plans to go on next month, amidst concerns over coronavirus. However, the Asia / China Pavilion has been removed, show organizers...
Hanwha Wisenet X Plus PTRZ Tested on Feb 14, 2020
Hanwha has released their PTRZ camera, the Wisenet X Plus XNV-6081Z, claiming the "modular design allows for easy installation". We bought and...
PRC Warns Against China Video Surveillance Hacks, Hikvision Targeted on Feb 14, 2020
Hackers are targeting China video surveillance manufacturers and systems, according to the PRC's main cyber threat monitoring body. The hackers...