Milestone Aims to Eliminate Certification Pain

Author: John Honovich, Published on Jun 12, 2014

One of the most common complaints we have heard over the years about Milestone is their certification training.

Historically, Milestone has pushed for integrators to take expensive in-person training, restricting access to certain VMS versions and support options.

Now, Milestone has released online education / certification. In this note, we share our findings from taking it and from speaking with Milestone about details of the offering.

*** ** *** **** ****** ********** ** **** ***** **** the ***** ***** ********* ** ***** ************* ********.

************, ********* *** ****** *** *********** ** **** ********* **-****** training, *********** ****** ** ******* *** ******** *** ******* *******.

***, ********* *** ************** ********* / *************. ** **** ****, ** ***** *** ******** **** ****** it *** **** ******** **** ********* ***** ******* ** *** offering.

[***************]

********

*** '********* ******** ******' ******** ** * ******** ** ******:

  • ************
  • ************

************ ****** ******** ******** ** **** / ******* ********* ************ and ********** *** ******** *** *** ********** *** *** *********** 1 *** **-**** ******** *** ***** ********. ******* ******* ********* on ******* *** ***** *** ****** ** **** *** **** (respectively $*** ** $**).

************ ** **** *** **** *** ********* / ****** *** special ****** ** ******. **** ****** ****** **, *** * 'fundamentals' ******, ** ** * ****** ******** ****** ** *** issues, ********** ** ** ******* ** *********/******* *********** *** ******* selection (***** ** ***** ****** *** * ****** ******** / pain ****** *** ********* ***********).

**** ******** ******* ** ****** **** *** ***** ***** ******** that ***** **** **:

*** ************ *******, ** **********, ** ****** ****** *** ***** who **** ** ***** ************ ******* *** **** ** ****** appreciate *** *** ****** / ****** *** *** ********* *** Milestone ***.

Future - *** ******** *************

********* **** **** **** **** ** *** ****** ******** / certification *** ************* ********(*.*., ********* / ******) ** ****. **** ***** ******* * substitute *** *** * *** **-**** ~$*,*** ******** (****** ********* notes **** ***** **** ******** *** ******** ** ****** *** cost).

*******

** ***** **** ** * **** **** *** ********* *** will **** ********** ** *********** **** *****.

***** ****, ***** ******** ******** *** *** ** ****** ******* / ******** ******** (******). ****** **** ****** ** ******** ******* **** ********, * lower ****, ****** ******* ****** **** ** ****** *** ******** to *** *******.

** ******, *** *************** ** **** **-**** ******** ***** ********* get **** ***** ** ******** **** * **** ********** *** in ***** ** *** ****** ********.

**** ** *** ***** ***** ************ ******** ****** ** ** person?

Comments (5)

"What do you think about manufacturer training online vs in person?"

Depends on the experiance and technical proficiency of the person at that time. If they are not very adept yet, in person training is more effective. If they are already experianced with related technical solutions, online should be fine. When I got my Microsoft Systems Engineer certification, which is a series of tests, I initially took classes related to the first several tests because I was still relatively new to IT at the time. After a year of on the job experiance, and because a lot of the information in the first few tests were related to the subsequent tests, I was ok with just studying the books for the last several tests needed.

Online training is the "modern" way of things and I'm sure a welcome option for many. Milestone will just need to take whatever steps it wants to take to insure integrity of the testing procedures.

For 10 years in my past, I taught an engineering class at a local university face to face.

There are a couple of overlooked benefits to the in person class.

1) The presenter gets much better feedback on the content of the materials presented. This allows for future improvement.

2) People have an instant way to ask questions.

Even if they do not ask many questions, the lab/homework portions will show those concepts that folks are struggling with, and thus allow the materials to be improved.

3) Networking with your classmates and instructor.

Mike, good feedback.

As you know, that's one of the things that we have tried to address with our online courses. Rather than just canned content with no interaction, we do live webinars with Q&A, monitored discussion group and feedback on the final.

I dislike the online testing programs where it's just the attendee all by themselves with the material. It's not as much a course as it is an ebook and an online quiz. That said, it's less costly to do / run.

Although I prefer in person classes (it forces me to put away my phone and laptop and pay attention), the cost for the Milestone courses is prohibitive to small startup integrators such as myself.

This has actually led me to sell other products against Milestone.

I think this a good move for Milestone. One benefit of 'advanced' training was the fact you are qualified for a special 'tier 2' call-in for tech support, bypassing basic flip-chart operators and speaking directly to engineer types.

This was good, because you could skip over the basic stuff and be escalated quicker. Milestone presumes if you passed the advanced cert, you weren't hung up on basic issues.

I wonder if passing these exams will allow a similar 'bypass'?

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports on VMS

Casino Surveillance Pro Interview: James Lathrop on Feb 15, 2019
James Lathrop has been working in casinos for almost 25 years. During that time, he says he has held "just about every job you can do in the...
Cisco Meraki Cloud VMS/Cameras Tested on Feb 13, 2019
Cisco Meraki says their cameras "bring Meraki magic to the enterprise video security world". According to Meraki, their magic is their management...
Solink Raises $12 Million - Company Profile on Feb 12, 2019
Most industry professionals have never heard of Solink, a company whose tagline is: It's time to revolutionize the way business uses...
Milestone Drops Hikvision From Elite Partners on Feb 11, 2019
Milestone has quietly dropped Hikvision from their 'Elite Partners', less than 3 years after adding the Chinese government-owned...
FLIR Favorability Results 2019 on Feb 08, 2019
FLIR has had a challenging past few years including FLIR Security business struggling, FLIR restructuring their security division and FLIR selling...
No Genetec Major Releases In Over A Year on Feb 06, 2019
Annual VMS licenses are a controversial practice in the video surveillance industry, with many questioning their need or value. However, enterprise...
PlateSmart LPR Profile on Jan 31, 2019
PlateSmart Technologies claims to "turn any conventional surveillance camera into a license plate recognition camera" We spoke with PlateSmart to...
Hanwha Techwin Favorability Results 2019 on Jan 31, 2019
Hanwha Techwin's favorability results surged, in IPVM's 2019 study, going from barely neutral in 2016 to strongly net positive, as the results...
8MP HD Analog Tested (Dahua / Hikvision) on Jan 30, 2019
HD analog has promised higher resolution for years, but has lagged substantially behind for years. Now, both Dahua and Hikvision have started...
ONVIF Video Surveillance Tutorial on Jan 29, 2019
ONVIF is well known within the surveillance industry as an interface to connect IP cameras and VMS systems. However, new users may find it...

Most Recent Industry Reports

Casino Surveillance Pro Interview: James Lathrop on Feb 15, 2019
James Lathrop has been working in casinos for almost 25 years. During that time, he says he has held "just about every job you can do in the...
Hikvision 2018 Revenue Tops $7 Billion USD But Growth Slows To Low on Feb 15, 2019
Hikvision's annual revenue topped $7 billion for the first time in 2018, although growth slowed sharply. In this post, we analyze the latest...
Hanwha Smaller Multi Imager Tested (PNM-9000VQ) on Feb 14, 2019
Hanwha's first repositionable multi imager PNM-9081VQ tested well, but was huge, over 12" wide and weighing in at over 10 pounds. Now, they have...
ADT And 'The Defenders' Silent About Massive Complaints on Feb 14, 2019
ADT's largest dealer, "The Defenders" has been the subject of a massive number of complaints over many years and many forums, most recently a CBS...
Hikvision Chairman Praises United Front on Feb 14, 2019
Hikvision’s controlling shareholder held a meeting last month praising the United Front, a Communist Party organization known for its secretive...
Sales Turnover At Anyvision on Feb 13, 2019
Anyvision raised a $43 million Series A and according to their newest investor: what you need to do is push the gas pedal and build an...
Cisco Meraki Cloud VMS/Cameras Tested on Feb 13, 2019
Cisco Meraki says their cameras "bring Meraki magic to the enterprise video security world". According to Meraki, their magic is their management...
Uniview / UNV Favorability Results 2019 on Feb 12, 2019
Uniview / UNV, the self-proclaimed #3 China manufacturer, while starting late, has been working to make inroads internationally. In IPVM's 2019...
Nortek Mobile Access Reader BluePass Examined on Feb 12, 2019
Nortek's Linear access control division claims to make mobile credentials "more secure and easier to use than ever before" with their BluePass...
Solink Raises $12 Million - Company Profile on Feb 12, 2019
Most industry professionals have never heard of Solink, a company whose tagline is: It's time to revolutionize the way business uses...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact