Integrator Managing Projects Statistics (Project Manager)

By: IPVM Team, Published on Dec 14, 2017

Who actually manages projects for security integrators? Does the average security integrator have dedicated project managers, or are technicians, sales people, or even the owner managing projects?

Moreover, what business factors dictate when PMs are used, and which group do many integrators say NEVER to make project managers?

Inside, 120+ integrators told us who manages their projects and why.

*** ******** ******* ******** for ******** ***********? **** the ******* ******** ********** have ********* ******* ********, or *** ***********, ***** people, ** **** *** owner ******** ********?

********, **** ******** ******* dictate **** *** *** used, *** ***** ***** do **** *********** *** NEVER ** **** ******* managers?

******, ***+ *********** **** us *** ******* ***** projects *** ***.

[***************]

Key ***** - ******* **** ********** *** ** ******* *******

*** ********* ***** ***** responses *** ******* ******* size ******** *** '******* Manages' ****. *** ***** companies **** ******* **********, the ***** ** **** more ****** ** ** PM ********** - **** times ***** **** *** sales, *********, **********, *** the ******* ** ***** jobs * ***** ************* is ********* *********** ***.

*******, **** ********* **** larger ** ****** ****** projects, ************** *** ******* Management ** **** **** likely ** ** ******* by * ******** ****** whose ******* ******** ** handling ********. **** ***** breaks **** *** *********:

******* ****** *****, ********** for *****-****** ***********, ** to ****** *** ** role ***** ******** *********, namely ***********, *********/*********, ** technicians. ** ******* ***** groups *** *** ******, along **** ****** ******** insights *****.

Owners ** ***** *********

*** **** ********** ****** among ******* ***** *** that *** ***** ** principal ******* ** *********** for ******* ********** - often *** **** ********** responsible *** ******* **, designing **, *** ************* it ** ****:

  • "*****, **** ******* ** all *******"
  • "****** (*****) **** ********."
  • "****** *** *****. * handle *** ******* ******* I **** ****** **********."
  • "***** ***** **** ****'* that ***. **** ** differentiate ******* ****** *** project **********."
  • "*****. ** ***** *** he’s *****." (****** ********* by *** *****.)
  • "** *** * **** small *******! *'* ********* to ** *** ***** and ****** *** ********- and * **** ** that ***."
  • "***** (******). ** *** a ***** ******* *** do *** **** *** quite ***."
  • "***** *******, *** ****** revenue ** ******* ** justify ********* ** **** be ******* **** ***** to ****** ****** ** pm ** ****."
  • "*****, ***** *******"

*********, ********** ** ***** may **** **** *** owner ** ******** ****, but ** ***** ** high-level ************* *** ************, the ***** ****** ***** that *** *****.

PMs *** *** ********, *** *********

*******, **** ********* ***** larger *****, ** **** become ****** *** **** complex, *** **** ** often ****** **** ** formal ******* ********, ***** main *** ** **** coordinating ******** ** ****:

  • "*** ****** ******** *** complicated ****** ** ****, a ********* ******* ******* will ** *********** ** oversee *** *******."
  • "******* ********. **** * company ***** ** * certain **** *** *** are ******** **, **, or ***+ ******** ** one **** *** **** have ********* ********* **** to **** ** **** the ******** ** *** project *** *** ******** of **** ********"
  • "******* ********. **** **** with *** ***** ****, sales *********, **********, *****, and ******* ************ ** ensure **** ********** **** done ** **** *** on ******."
  • "****** ******** *** ******* by *** ******* ********. The ******* ******** *********** oversee *** ** **, but ******** *** *** day-to-day *** ** ***** techs."
  • "******* ** *** *******. Smaller ******** ***********. ****** projects * **."
  • "******* ********. ** *** company ***** *** *** many ******** *** ******** to **** ** **** and ***** *** ** to **** *** ******. The ******* ** *** enough ***** *** ***** doesn't **** ** ****** projects ******* *** ******'* be **** ** **** our ****. **** ***** don't **** *** ****** mind *** ** ****** projects."
  • "****** ** ******* ****. dedicated ** *** ****** jobs."
  • "******* ********. **'* ******** to ******** ******** ************* and **** ******** ************* with *** ******* *********** and *** *****. ********* sales *** ***** *** not ****** *** ****."
  • "******* ******** *** **** to **** ***** ** larger ********"
  • "***** * ***** ******* (20 *********), ** ** not **** * ********* project *******."

Sales ** ***** ********* ****

********** *** *****/****** *********, some ******** *** ****** over ** *** ********** technicians ** ******* ** the *********** *** ****** the ******** ** *** first *****. ***** **** arrangement *** *** ** ideal, **** ******* ********* often ******* **, *** good ******* ***** **** down ** ********** ****** and ***** ** *** worker **** *** ** role, *** ******* *** titles:

  • "*** *** ***** ***** projects, **** *********** *** medium/small ***** *** **** PM ******** ******. **** effective *** **** *********** are *******."
  • "** ******* ** *** size ** *** *******. If ** ** *******, our *********** *** ****** it. ****** ***** ******** may ** ******* ** an *********** **** *** our ****** ******** *** handled ** *** ******* managers. *** ******* ******** technically ******* *** ** it, *** ******** *** the ***-**-*** *** ** those *****."
  • "********** *** ***** ******** that *** **** ** a ****** *."
  • "****** ***** ****** ******* projects"
  • "*** ****** ** **** question ******* ** *** size *** ***** ** the *******. *** ***** projects, *** *********** **** most ****** ****** *** project. "

Do *** *** ***** *** ******* **********

*******, ******** ********* ***** that *********** ****** *** be **** *** ******* management, ** *** ******* experience *** **** *** and *** ****** ****. Response ********* ****** **** 'future **** ******** **** sales ** ******** ** PM', ** '******** ************* suffer', ** '*********** *** to *** *** **** corners ** **** *****' were *****.

********** ** *** *********, the ********* *** *****: Many ***** *********** ****** not **:

  • "**** ** ** *** sales ******, ***** ** a ******** ****. ** have ******** ***** * project ******* *** *** having **** ******* ******* pains *** ** *** fact **** ** *** learning *** **** ** didnt ****."
  • "********** *** ****** ** that **********(******* ** **********) tend ** *****-******** ************ hours, ***** ********** ***. to **** ***** ***** down *** ** ** more *********** *** ** the ********* ** *** company."
  • "*** ******* **** ***** managing - ***** ****** be ******* *** *** next ********. **** ****** not ** ******** ***** time ******** * ***. they ****** ** *** selling. ** **** ** both, *** ****** **** suffer. ***** **** ** view **** **** * 10,000 **** ****. **** don't **** *** **** or ********** *** **** details ** *** ***. "
  • "** **** ** **** have *** ***** ****** manage ******** *** ** hindered *** ******* ** keep *** **** **** and ** ********* **** between ******** **** **** avoidable."
  • "*** ***** ******, **** need ** ****** *** relationship **** *** ********"
  • "**** ** **** * contract ******** ***** ** out ** *** *******. We **** ** ** very ********* **** ******** are **** **** *** that *** ******** ** happy. ****** ***** ** often * ********* ** both."
  • "***** ****** *** ***** at *******, *** ******* disconnected **** ******* **** it ***** ** ***** pools."
  • "** *** ******* ***** are *** **** ******** for ******** ** **** up **** *** ***** job ** ** **** not ******."
  • "********* ** **** ** project, ****** * ****** technician ** ******* ******* gets ********. ***** *** SALESPERSON."

...But ***** ***** ******** **********

** ** *****, *******, that **** **** ***** is *** ******** ** Project **********, **** ***** take * *****, ******* role ** *** ******** relationship. ** **** *****, once *** ******* ** installed, ** ** ****** back *** ** *** salesperson *** ******* **********. For **** ***********, ***** is ***** *** ******** to **** ******, *** it ** ********* **** stay *****:

  • "**** *** ******* ** sold, ***** ***** **** the ******* ** ** Operations **. *******, ** is * ************* ****** of ***** *** ********** to **** ******** ***** the ******* ** ****** off ** *** ********."
  • "***** ***** ******* ******* installations **** ******* *** kickoff, ******* ****-***"
  • "***** ******, **** *** opportunities **** ****** ** grave"
  • "******* ******** ** ****** however ** ** ********** job **** ***** ** a ***** ***** **** 3 ****** ***** ** never * **** "*******."

Split ************** ******* ********

** ******** *********** *** not ****-**** ******* ********, the ************** ** ***** shared ***** ************ *****. The ********* **** ** assign **** ****** ** firm, *** **** ** individual ***** **** ******, but ********* ******* ********* PMs *** ***** ** assigning ******* *** ****, simply ** **** **** work ** ******* ********, communication ******* ******* *******, and **** ******** ** maintained:

  • "** ****** *** ****** Senior **** ** *** job. ********* ****** *****. Because ** **** *** had *** ********* *** a ********* ** *** because ** ******** ******* is * ***********."
  • "** **** *** ******* managers *** *** *******. One ** * ***** person, *** *** ***** is * ****** ******* tech. ********* ** *** number ** ******** ** have ***** ** *** one **** ** *** tap *** ***** ****** to ****** **** ******* management **** *** ******* tech *** *** **** on *** *****."
  • "** *** ******** ******** have **** ******* ** a *********** ** *** sales ***, *** ********** and ***** **********. ** just *** ** ***** an ********** ******* **** will ****** **** ******** going *******. ** **** without * **** *** manager (**) *** ************* the **** **** *** so ******** ******* ** to ****** *** ********, with ******** ******* ** some *****."
  • "** *** * ***** company ** ******** ***** many ****. ** ***'* have ****** **** *** title ** ******* ******* so ********* ******* *** handled ** ********* ********* although ********* **** ** this ************** ***** ******* the ****** *** ********** the *** *** *** lead **** **** ** executing **."
  • "**** ******** *** ******* by *** **** **** with ********** **** *** Manager *** ***** ********. This ** * **** of *** ******** **** is ***** ****** *** will ****** ****** ********* on **** ******** ** decide ** *****. *** process ********* ***********."

Comments (28)

Undisclosed End User #1

12/14/17 06:32pm

** ******* ** ** end **** ** **** the **'* *'** ****** with *** ***** ****** with ***** **********, *** all *** ***** **** seem **** ********** *** it ***** ** *** final *******.

********, ************, ******* *****, more ********, ********, ******** gets ****** *** ***** I'm *********, ***** **** together *** *** ******* starts.......only ** **** *** techs ****** *** *** "OK. **** *** ** doing".

* ***** *** * disconnect ******* *** ** and *** ***** *** arrive ** *****. *** it *** ******* ** do **** *** ********** of ******.

Undisclosed Manufacturer #2

12/14/17 07:01pm

**** ** * ***** revelation ********* *** *********** of **** ******* *********/********** in *** ******** ********. 37% ** ******* *** implemented ** *********** ** sales ******. *, ** a ************, ****** *** have ** ***** ****** 40% ** ** **** fixing ************.

***** *** **** *** sales ****** *** **** even * ***** ************* of *****/********** ********** *** alone ************* * ******. I ***'* **** *** how **** ******** *'** designed *** ****** ** integrator **** **** ** get * **** ****** later **** ******* ** functioning ** **** (*********, pixelization, *******, "* ****'* know ** ***** ** that," ***). **% (*******) of *** ******* * get ****** **** ** "fix," **** *** ****** settings ** ******* ****** than ** ********* **** though ******** ****** ****** parameters **** *******, ************ and ****** ******** ** advance. **'* **********.

**** **** "********" ******* managers ***'* ****** *** advice/recommendations *** ***************. **'* not **** *********. ***** yourself, *** ******, ****** the *************** ** ******* who ***** ** ***'* do **.

*** ***** ****, **'* always *** ************* *****. Go ******.

* ********** *** ******** side ** ** **** well *** *** ***** associated **** ****** *** right ***** ** *****. Unfortunately, * *** ** integrators ****** *******'* **** themselves ***********. ***** *** the **** *** **** has **** * **** problem *** * **** time.

Avatar

Mark Jones

In reply to Undisclosed Manufacturer #2 | 12/21/17 01:42pm

**** ** * ***** post. ** ***** *** certified ******* *******, * can ***** *** * want, *** ** ***** is *** *************, ********** among *** ******* ******, a *** **** **** up ***** **** *******.

* ***'* **** ***, but * **** ** suspicions, **** ******** ******* are *** ***** ***** now. ***** ** ****** to *** ******* ********** from **** *** *** poor ***** *** *** to *** ******. * have **** **** ***** they ***** *** ***** equipment, *** ******, ** paperwork ** ***, ** plans, *** **** **** us * ******** **** on ******** ******* ** say **** **** ** at *** *** ** an ****; *** *** meet **?

** **** ******* ** size, **** ****** ** for * "******" *** not *** *** ** much ** * *****-******.

* **** *** ***** guys, * ****** **, but **** ******** ********* are ******** ************ *** overworked.

Undisclosed Integrator #3

In reply to Mark Jones | 12/21/17 01:57pm

*** **** ****, **'* not **** *** ******** world. ***** **'* *** low ******* ***** ** general. ** ******** ********* with * ***** *****/***** company ** *** ******* in ***** ***** ***** we ***** ** *** field, ********. **** ***** up ***** **** **** in ************* **** *** lead ***. ***** "******* manager" ***** **** ** to ******* ****** ******* his ******. ********* ***** often ** ********** *** days. ***** ***** ***** show ** ** ************ a ***** ******* ******* their ***** ** ********** equipment. ** *** ** argue **** ***** ***** about *** * ******* was ***** ********* *** not *** ********'* *********, and **'* *** ** being ****** *****. ***** PM *** *********** *******.

Undisclosed Integrator #3

12/14/17 07:05pm

"********** *** ****** ** that **********(******* ** **********) tend ** *****-******** ************ hours, ***** ********** ***. to **** ***** ***** down *** ** ** more *********** *** ** the ********* ** *** company."

"****? **! ***** ***'* be ******** ** *** way ** *** ******** bridges. **'* ***** **** of **** *** **** save ** * *** of *****. ** ***'* need ** ****** * line."

**** ***** ** ******, and ****'** ******* ** a **** ******.

Michael Miller

12/14/17 07:05pm

***** ** *** ***** full **** *** *** your ********. *** *** charging **** ******** *** the ** ***** ** the ********?

Undisclosed End User #4

In reply to Michael Miller | 12/14/17 07:10pm

*********** **** *'** ****** with ****** ****** *** PM, **** **** ***** is ** **! **** another **** **** ** the ******** ** ** the ****. ****** **** I *** * ******* PM **** **** *** value. **** **'* *** inexperienced ***** *** *** around **! ***'* *** me *******!!

Michael Miller

In reply to Undisclosed End User #4 | 12/14/17 07:23pm

** #* ** * know. **'* *** ** the ******* ** *** having ******* ******** ******** year!!

** **** ******* ** our ***** ********* ** and **'* **** * huge **** ** **** the ******* ******* ******* smooth. *** ******* ** not ******* *** *** we *** ******** *** new ********* ** *********** to **** **** *** projects *** ********* *********** and *********.

Avatar

Brian Rhodes

IPVMU Certified | In reply to Undisclosed End User #4 | 12/14/17 07:27pm

* ******* **********.

** ** ********** *** PM, * ***** ******* that *** ***** **** not ********* ** ****** 'Project **********' **** ***** when *** *** *** problems, ****** *** ********, or ********* *** *** match *** ********.

Undisclosed Integrator #3

In reply to Michael Miller | 12/14/17 07:14pm

** ** **** **'* anything **** *** ** cameras ** ***** ** more, *** ***** *** anyone ******** ***** ** yet. ******* *********** ***** quality *******. ****** ***** for **********. **'* *** end ****** **** ********** matters.

Undisclosed Integrator #5

In reply to Michael Miller | 12/15/17 03:35am

** ***** ** * given ********** ****** ** all ******* ***** *** every ******* ***** ** final ****-**. **** ** effectively ** ******** (****) of *** ******** ********* PMs. ****** *** ***** their ***** ** ** applied ******* * *** is ** *********** ****** “which *** **** *****’* have ****** ** ***** do * ****”. ********* negative ******** ******* ***** and ******* **********. ***** are ***** ****** ** hours ** *** *** for * ******* ******* and ***** ***** ** trim ********** *** ***** the *** ** *********** free ** **** ** their ********** ** *********. No **** ***** ** that.

Undisclosed Integrator #6

In reply to Michael Miller | 12/19/17 02:27pm

*** **** ******** **********! Customers ***** *** *** PM, * **** * hour ****** ********** *****, monthly ********, ******** ******-** training.

***** * **** ****, PM ** ******** ** part ** ****** ***** so *** *** ***** but ********.

Undisclosed Integrator #3

12/14/17 07:16pm

* **** ***** ******'*, but ** ***** ***** is *** * ***** lot ** **** ** respond ** *** **************. I **** **'* * side *****, *** *** long ********* ** *** keep ****** ************** ****?

Avatar

Brian Karas

IPVM | In reply to Undisclosed Integrator #3 | 12/14/17 07:22pm

******* *** ******* **** open *** * *** or **. ** **** to *** ****** ******* to *** * **** representation, *** **** *** attention ** ******* ****** of *** *********. ** a ******* ***** *** start ** *** **** the ********* **** **, and ********** (*** ****** for) ********** ********* **** not **** ** ***** new ****, ** ** makes ***** ** *** end ** ***** *** survey *** ** *** point.

Undisclosed Integrator #3

In reply to Brian Karas | 12/14/17 11:37am

******, **** ****** ** save ** **** ********** cost ******** ********. :)

Avatar

Brian Karas

IPVM | In reply to Undisclosed Integrator #3 | 12/14/17 07:42pm

***. ***** ** ***** rule ** **** *** IPVM ******* *** ** a **** ************ ** your ***** :)

John Honovich

IPVM | In reply to Undisclosed Integrator #3 | 12/14/17 08:23pm

** *** *** ***+ responses *** ** *** those ** **** * few *****.

** **** ***** **** time **** *** ******* and ******** ** ******** do *** ****** ******* after *** ********, **** our ********.

Undisclosed Integrator #3

In reply to John Honovich | 12/14/17 09:19pm

**********. :)

*********, ******. **** ** a ****** **** ****** and ***** ******** ***'* get ** **** ********* that *******. *********** ****.

John Honovich

IPVM | In reply to Undisclosed Integrator #3 | 12/14/17 09:31pm

**'* ******* ** ***! We ********* *** $* per ******** *** *** typical ****** ** * questions (** $*). ** offer ******* *** ****** (cash) ** *** ******'* credit (******* **** ** extra $* ** $* total).

*'** ****** ******** *** other ***** *** ******** firms ****** ****** ** answer ******* *** ****, or *** *** *** insulting ****** ** *** a **** ****.

* ** ***** *** approach ** ****** ******* in *** ****** ******* and **** ******** ******* than ****** ****** **** do **** *** **** so *** *** **** money *** ****.

Avatar

Christopher Freeman

In reply to John Honovich | 12/15/17 02:51pm

*** ******* ** **** its ***** ** ********** not **** ******* , like ******* ** ********** , *** ****

**** * **** ******

**** ** **** ****** open * **** *** would *** * ****** figure ** *******.

* ***** ***'* ****** , *** ** ****

John Honovich

IPVM | In reply to Christopher Freeman | 12/15/17 09:30pm

**** ** **** ****** open * **** *** would *** * ****** figure ** *******.

**** ******* **** ****** who ****** ** *** 2 ** * **** give ********** ********* ********* than *** *. ** have *** **** **** to ** *** ****.

Avatar

Michael Silva

Silva Consultants | 12/14/17 08:54pm

**** * **********'* ***********, I **** ***** **** having *** ***** ** can ******* ********* *** success ** * *******. I **** **** ****** a ** **** ** not *** *********** *** sold *** *** *** not *** ********** **** is ***** *** ****** work ** *** ******* provides **** ********* ****** and ********.

******* ********** ** * discipline ** ****** *** not ******** ** *** out *** **** ********. A **** ** ** part ********, **** **********, and **** ********, ********* great ******* *** ****** communications ******, *** ** able ** **** **** under ********.

** *** ****** **** I ******* ********** ** certain *********** *** **** performed **** *** ** in *** ****, ** is ****** ****** *** great *** **** **** for ***** ********* **** make ** **** *** way **** * **.

*** ********* ***** **** I **** **** ****** at *** *** ******** integration ********* ** * policy **** ******** *** success ** ***** *** based ** *** ****** of ****** ****** **** they *** ********. *** PM ** * ******* national ********** **** ** in ********** **** ** was ******** ** ***** change ****** ******** ** least **% ** *** original ******** ****** ** every ***. ******* ** do ** ***** ********** impact *** *********** ******. I ***** **** ** is * ******** ** interest *** *** ** be *** ** **** position.

Avatar

Brandon Knutson

IPVMU Certified | In reply to Michael Silva | 12/14/17 09:00pm

"*** ** ** * leading ******** ********** **** me ** ********** **** he *** ******** ** write ****** ****** ******** at ***** **% ** the ******** ******** ****** on ***** ***."

*******, **** ** ****** upsetting ** **. * don't ******** *** *** teaching ****! **** *** salesmen ** ******* ******** advisors?

Undisclosed Integrator #3

In reply to Brandon Knutson | 12/14/17 09:23pm

"*** ** ** * leading ******** ********** **** me ** ********** **** he *** ******** ** write ****** ****** ******** at ***** **% ** the ******** ******** ****** on ***** ***."

*** **** ****, ** could ** ********** ** fraud. ** ****** ********* part ** *** ****** we'd ***** ** ** much ** **** **** is *********** ***** ******** us ********* ** **** it ** ** ****** orders.

Avatar

James Stuart

12/15/17 10:57am

***** ********** *** ***** Security ****.

**** ********** *******, ********, A/V, *** ********** *** in *** ******* ** overall ** ** **** with ********** *********** **'* for ***** ********** ***********. The ** **** *** major ************ ** ***** construction ********, ******* ********, interface **** ** *** Customer **** ***. ******** Estimators *** ********* *** used ** ***** *** Proposal *** **** ***** acceptance, ***** ******** **** necessary.

****** * **** **** to **** ***** ******** (not ** * ** role) ** ******** **** connect **** *** ********. And ***, *** ******** is ******* * ********** of *** ***** ***** estimated *** **** * PM *** * **.

Avatar

Christopher Freeman

12/15/17 03:05pm

****** ************* = ****** results

****** ************** ********

******** ********* ** ********* and **** *****

* **** **** **** bad *** *** *** not *** ********* *** the **** *** **** from ****.

* ******* * * story ******* ****** *** built **** ** *" out ** ******, **** found ** *** ***, when **** **** ** put ** *** *********, elevators, **** **** *** areas **** , ********* jacks, ****** & ****** and ****** *** ****** back **** ******.

*** ** *** *** got ***** **** **** one.

** *** **** ******* ( *** **** ***** at *** **)

* **** ******* ** be ***** **, ********** in ***** *** ******* tabs ** ****** & pushy ** *** ****** moving.

**** *** **** ** me **** **** **'* become (*** * ***********), never ******* **, **********, Driven, ***********, **** *** jobs ****** ** ** mind .

**** ***** ** ***** to **** ****** , De-stress, *** **** ****** somewhere ****.

*** *** ** "**** Part ** *** ****" Job ** ******

Undisclosed Integrator #3

12/15/17 03:48pm

* ***** ******** *** come **** ******* ********* (and ***** ***** *****?) where *** ****** **** is ****** ** *** project *******, *** ******* owners ** ********** ******* them ** **** *** as * ********** *** do *** **** ****** of ******** *****, ******* little *********** *** *** senior **** ** ********* and ****** *** ***. No ****** ******* ****** as * ** ***'* pitch ** * **** when ****** ** *********, but ***** ***** ************** should ** ** ******* and ****** *** ***, not ** * ****.

Damon Hood

12/21/17 02:19pm

** ** *** **** who **** **** *** construction ** **** **** remodel ******** * ****, it ** ******* *** our *********** ** *** PM's. ***** **** * project ***** *** ***** is ** **** *** a **** ** ** onsite, ******* ******, *** installing ********.

******* ***** *** ****** construction ******** **** *** vital ** ****** ** learn ** ***** *** any ******* ** *** project, ********* ***** ** the **, ** ** ask ********* ** *** GC, ***.

*** ** ***** ********* change *** ** ************ delays, ******* ******, ** schedules *** ** **** tracked *** *** ***** present ** *** *** site ***** ***** *** integrator. ****** *** ** on *** *** ****** him ** ****** ***** construction ********. ****'* *** role *** ************** ** the **. *** **** needs ** ** ** the ***** ********** *********. Not ******* ** ********.

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Frost 'awards' are well-known and widely disrespected. Now Briefcam is touting their win. The way it has worked for many years is that Frost...

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