Responsibility Split Selecting Locks - Statistics

By Brian Rhodes, Published Jul 22, 2019, 11:16am EDT

A heated access debate surrounds who should pick and install the locks. While responsible for selecting the control systems, integrators often struggle getting locks to work when others supply them.

So we asked integrators 'What percentage of your new access control doors have you been in charge of selecting lock hardware?' 150+ integrators told us how often they select access control locks, and explained the market factors driving the responsibility.

Inside this report, we examine the trends and the key reasons integrators select locks, in which situations they do not, and which trade is a common partner in doing the work.

Results **********

********* **** ***** ******* in *** ***** **** sell, *******, *** ******* access *****:

*** **** ****** ***** (23%) **** ** **** select ***** **% - 100% ** *** *** time *** ****** ****, while **% ** ******* state **** ****** ***** on **% ** **** doors.

*******, ******* **** ******** by **** **** ** access ******** *********** ** (retrofit ** *** *********), and *** ********** ******* integrators *** ** ******* with ***** ******** ** using **********.  ** ******* their ******** ** ******** below:

Integrators ****** *** *****

*** **** ****** ****** is *********** *******, *******, and ****** *** ** the ******* ******** *** the **** **** *******. 

***** **** ******* ****** if ********** ** *** access *****, **** ******** stated *** **** ********* often ******** ****** *********** 'the *******' ** **** selection *** ************, *** accordingly **** *********** **** the ************** ** ******* doors *** ************* **** options *********:

  • "***%. ***** *** *** many ********* ** *********** technicians **** **** ***** the **** ** ********** or ****** ******** ** access ******* ******** ** methods. **** ******** **** some ********* ** ******** obstacles."
  • "***%, *** ********** *** civil *********** *** ** about *** **********, *** they ****** ** ***** us ** **** ** any *******, ** ********* them **** *** ******* and *** ********* ** integration."
  • "***%. ** ** ** access **********, ** ******* the **** *******. *** client **** ******* (******* based ** ****)"
  • "***%. ****** ******** ** to ******* *** ****** system."
  • "***% ******* ** **** to ******** *** ********** the ******** ******** / requirements *** ******* *** right *** ** *******."
  • "***% * ****** ** make **** ** *************."
  • "***%. **** ********* **** the ******, ********* **** us ** ****** ** much ** ******** *** a ****** ***** ** contact *** *******."
  • "***% ** ****** **** we ******* *** *** customers"
  • "***%, ** **** *** locks ***** ** ****** need *** *** ****** price."
  • "***% * **** ******* point *** ** ** that ** *** ** hard-wired ***** ** *** egress *****, *** ** can *** ***** ** securing *** ******** ***** with ********** ***** ** a ************* ***** **** than ****-***** **********."
  • "***% *** ******** ******** does *** **** **** to *******, *** **** question **** ********* *** is "*** ****", *** then "*** **** ** much"."
  • "****** ***%, ** **** make *** ******* ****** when *** ******* **** is ******. **** ******** do *** **** ** care ** **** ** it *****, ** ***** point ** ** ** to ** ** **** them *** **** ******. Even ** **** ************ calling *** *** **** we *** ******* **** them **** ********* ***** that ***** **** *****. It ***** ** ** old *** ***** ***** reused **** *** **** and **** *** **** dated. * ***** *********** to *** ******** ******* resolves *** *****."

******, **** ********** *** role *** ************ *********** have ** ********** **** locks. ***********, ** ***** several ****** *** ******** more *** *********** ***** lock ***** *** **** for ******, *********:

Many ****** **********

********** *** *********** *** doing ***% ****** **** work, *** **** ****** response *** **** ***** work **** ** *** their *** ********** ** specialists ** ****** *** install *****.

********** **** **** ********* as *** ********* ***** to ******** ******* **** issues ****** ***** '******* and ******' *********:

  • "** *** *** ** take **** **** ** the ************ ***** *** responsibility. ** ****** ** encourage *** ******** ** buy **** ******** **** ordering ***** ** *** locksmith ** ******. ** consider **** *** ******** of *** ******* ******* in ********* ***** ** doors **** *** ***** constraints (********* *****, **** stops, ..) ** * profession *** **** ** realized ** *************."
  • "**% ** ****** ** a ********* ******* ** unless * ******** ***** to ** **** ********* in **** ** *** the **** *** ********* something ** ****."
  • "**%, ** **** * locksmith ****** ******* *** we *** **** ********** to ** ****."
  • "** ********* ******* **** the ************** ********."
  • "**** - ** *** out **** ********"
  • "**% ********* ****** *** user. ** ** ***** in ********** ******** **** we *** **** ********* that ** *** ** simple ** * ******."
  • "** **** ** * few ****** ********** *** they ****** *** ********."
  • "*********, ** **** **** this *** ** * trusted ********* ** * sub ** *** ** oddball ****."
  • "* ** ********* ** a "************ *********" ** ALOA *** * ******* know ******** ****** ** know **** ***** **** vs *** **** ** a ***** ********. **** gives ** * "**** start" **** ** ***** to ********* ******** ** electrify ** ******* ***** existing ************* ******** - if ********."
  • "* ****** ** **** sure ** *************. ** work **** * ********* for ********."
  • "** ***** * ********* in ** **** ****** projects *** *** **** panic ********. ** *** them **** ** *** customer **** **** **** to *******."
  • "**-**%. ** **** **** a ********* ******** *** are **** ** ******* locking ******** ** ******* jobs."
  • "**%. ** **** * complete ********* ******** *** can ****** ******** *** customer *****."
  • "**** **** *%, ********* rely ** ********* ** door ******** ***** ** new ******** *** **** work."
  • "** ***'* **** *** real **-***** ******* ********* but ** ****** **** it ***'* ***********. ** have * ********* ******** that ** **** ******* with ** ******** ****** a ***** ******."

**** *********** ********* **** employ ********* ********** *** access ****, ********** ***** integrators ******** ** *** initial ************ *** ****** of *** *********.

Typical *** ********* *** ****** ******* *****

** **** ********* *****, integrators ******* '********' *************** that ***** *** *** most ** *** ************* and *********** ***** ********* new ************ ******* ****.

*** *** *********, **** is ******* **** ******** 'divisions', ** ******** ** a ******** *******. **** these ******* ********* ** work, ********** *** *********** providers *** *** ** a ***** **** ** work **** ******** ******* an ****** ************ *******.

***** *** **** ******* of***'* ************, *** **** ******* used ******** *** ********** new ******** *** ********, access ******* ***** *** systems *** ********* ***** in *** ********* *********:

  • ******** ** — ********: ********, ********** ****** control *** ** ******* in *** **** ******** where ***** *** ******** are *********. *** **** CSI ******* ***** ****** readers, ******, *** *********** to ***. **, *** locks *** ******** **** strikes *** ******** *** still ******** ***** ** Div. *.
  • ******** ** — ********** Safety *** ********: *** **** ***** 'catch-all' ******** ********* ***** surveillance, ********* ******, ****** control, *** **** ************ systems *** ******* ****.

** ******** ** ***** common *********, ****** ******* locks *** ******* *** be ******* ** ******* 'Addendum' ********, ******** ** bypassing ************ **********.

Not ***** ********* *** *** *********

****** ********* ** *** Divisions, *** **** ** 'new ********' ****** '******** buildings' ** * *********** boundary *** ****** *******.

**** ***********, **** ***** reporting **** ********* ******* and ******* *****, **** a ******* **** ** exclude '*** ********' ******** from ***** *****.

*******, ***** ******** ***** explain **** **********, *** clients, ** ******** ** bidding *** *** ******** 8 **** **** ** instead:

  • "** ** ****** ****** Control ******** ** **** of *** ******* ***** door ******** ** ********* by ****** (** ******** 8)."
  • "** *** ***** ******* the ****** *********."
  • "**%, ** ** ** not *** ************ *** does *** **** * door ******** ********, * will ****** *** **** of ******* ********."
  • "**% ** **** ****** with *** ********* *** skill ** **** *** install ****. *** **% is *** **** ***** it's **** ** *** div8 *********."
  • "** *** ********* ** have ********* **** *** still ******* ********** *** building *** **********. ** those **********, ** *** to **** **** ***** A&E *** ** ***** to *** *** **** access ******* ***** ** access ******* ******** **** and **** ******** ********** included."
  • "***** */* *** **** we ** ** *** construction. *** ***** *** selected *** ********* ** Division *, **** ********. While **** ** *** door ******** ****** ********* electrified ******* ******** ** the ********, ***** ** good, **** **** ** provide *** ********** ***, which ** * ******."
  • "**% - **** ** our ******** *** *** construction ***** *** ** covers ******** * ********."
  • " ** *** ************ *** electrified ***** *** ***** provided ** *** ******* contractor ** ********* *** door ******** *** *** project."
  • "****** ** *** ** a *** ************/*** ********* we *** ******** ********* the ********** ******* ******** for *** *********."
  • "*** **** **** * don't ******* *** ******** is ** *** ************/*** work."
  • "*** ************: ********* **** hardware ******* ******** *****. "
  • "**%, ****** *** *** build *** * *** not * ********** ** the *******, **** * am ********* * ****."

Locks ** ********* ****

******, **** ********* *** install *********** *** ****** when integrators ********* **** *** service ****** ******** *** existing ********, ***** ****** 'retrofit ****' ** ******** to *** *********.

  • "*** *********, ** ******* and ******* *** *****."
  • "**%. ** ****** ** retro ****. **** ** instances ** *** ************ are ** *** ** that *******. *** ** is ******* ******* **. Architects ***’* *** **** piece *****, **** ******** companies *** **** **** and ******* ******* ******* a ***** ******. ** build ** ***** ****** cost ** ***** *** construction *** **** ** are ************ **** **** it ** *******. ** isn’t ** ** ** the ***** *** **% of *** ****."
  • "**%, ** ****** *** the ***** **** ** existing *****, ** **** responsible *** ******* *** best ********, ** *** doors ******* *** ****** specifies."
  • "***** **%, ****** ** retrofit ********** ***** ****** wants ** ** ** all *** **** ****** than ****** *** * 3rd ***** **** ******** guy."
  • "**%-** *** ** ******* hardware ** * ********* and **** *** **** hardware ****** ******* *** new ******."
  • "**%. ** ** ** not *** ************ *** does *** **** * door ******** ********, ** if ** ** * new ************. * **** select *** **** ** locking ********,"
  • "********* **** ** *** up ****** **, *** integrator, ******* *****. ** try ** *** ******** 8 ****** ******** ******** on *** ****."
  • "** ** ** * retrofit, ** **** ** deal **** **** ** in ***** *** *** define *** *******/******** ** they *** ******."
  • "**%. ****** *** ***** we ** ** ****** systems ** ** ******** buildings **** ******** ********. We ******** *** ****** the ******** ** **** the ****** ******* *********. "
  • "***%. ******* ** ** a ********, *** ** are ****** **** *** designing *** ***** ********."

One ****** '****** ** *****'

** ****** ** ***** all **** ********* **** access *********** ****** ** they *** *** ****** vendor *** ******* ** work **** *** ******** problems.

**** *********** **** ***** reputations *** ***** ** being **** ** ******* all *** **** ** a **** ***** ** design ***, ** * single-source ** **** ** select *** ****** *** entire ****** ****** ****** than **** ********:

  • "**** ********* **** *** option, ********* **** ** to ****** ** **** as ******** *** * single ***** ** ******* and *******. "
  • "******* *** ***** ******* for ****** ****** ******, and ********* *** ********** that ***** ******* **** door ******** ** ********* from *** ************. ** are ***** **** ** supply * ****** *********** package **** ** **** control **** *** *** parts."
  • "** *** **** ** what ** ** *** have ****** *** ********** of ***** **** ** be ****** ** *** our *********** *** ******."
  • "** *** ** ******* and ****** *** ********** hardware ** *** *****. If ** ***** ** to ****** **** ***** it **."
  • "*** ***** **** ** idea, *********** ******** *** tender ****** ******* *** crap. ** *** ****** increasing ******* ** **** solution *** **** *********** when ********** ************* ***********."
  • "**** *** ** *** projects **** ****-*** ****** with *** ******** *** we **** **** ** design *** ******* ************."
  • "** ******* **** *** solutions ***** ** ***** and ******* *** **** hardwares ** *** *** projects."
  • "** ******** ** ******** and ********* ***** * general ******** *** *** under *** ********, **** the ******* **** ***** in *** "**** ****" and ** ****'* ********** the **** ********, *** the **** ******** ******.... customer's ***'* **** ****."

Comments (9)

Oh this is a rabbit hole for sure. Here in Crapifornia you really should have a C-28 Licensed and seasoned staff if you want all the whole kit and caboodles to take on lock projects.

Plenty of times I have found myself researching some BS a Project Manager or Sales Rep got themselves into thinking that all electrified locks and applications are the same. Other times a technician in the field is stuck installing concealed vertical rods, shortening a crash bar, retrofitting brand A,B with parts from C to make things work. If your team is not qualified this rabbit hole is also a money hole with wasted hours and everyone bumping their gums about a solution. Personally I don't mind challenges but if this stuff always comes up last minute.

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We worked on the design phase of a new partial-floor buildout, but when we asked our security integrator to submit a quote for the full security system (cabling, locks, access control system, cameras), they responded by saying the general contractor usually handles the locks and they just focus on the access control system and camera portion.  

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As a Division 28 consultant, most of our work is new construction and follows CSI Div 8 and 28 divide.  The main driver to this division in new construction is the architect, they are very sensitive to the finish and look of the hardware.  Also, in new construction the door hardware consultant is most often one of the major door hardware companies, that provide a free design service to the architect.  As you can imagine they tend to specify their products over their competitors.

The one issue that is becoming a problem is the integrated wireless lock that we are seeing more and more, especially in multifamily projects.  When Div 8 supplies the lock, they are responsible for its warranty.  These locks are far more complex than an electrified lock, and are configuration dependent on the access control system.  The Div 8 installer is typically not qualified to diagnose a problem that affects the access control system, so, the integrator is called in, they point to the lock, the client calls the Div 8 contractor to replace it, which may require the Div 8 integrator to configure it.  Very cumbersome, inefficient and places an undue burden on the Div 28 integrator.  My preference is to work with the hardware specifier to have Div 28 provide the lock to the Div 8 installer.  This solves the warranty issue and gets the lock installed by a professional door hardware person, but I get a lot of pushback from the architect and especially the GC who prefer to keep within the CSI divisions.  Another problem is that the integrator frequently does not have a relationship with the hardware manufacturer which drives up the cost of the lock, and the integrator may not have access to the product line.

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Thanks for the insight Rob.  In the various surveys we've done on the issue, or even the ones tangentially related to MasterFormat Divisions, the 'problem' you cite of proper ownership/responsibility of wireless/wifi locks is common, but proposed solutions are not.

The bad news is so one seems to have a good, pragmatic solution for the tangle.

The good news is there seems to be enough shared misery that lots of people would like it sorted, and it has the collective attention of many.

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So would integrators prefer to provide the electrical hardware?

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In general, I would suggest most integrators would vote affirmative.

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The issues we see most of the time is that the div 8 supplying the lock is typically a carpenter and not a lock smith. I would guess 90% of the time div 8 will prep the door for the lock and install the lock but WILL NOT do any electrical connections. Even as simple as plugging to molex connectors together. Also many times the DPS and REX are in div 8 and they will NOT install those devices either.

Now this isn't an issue at all if and only if everyone knows their responsibilities up front on the project. If div 8 knows they are supplying and installing the locks and not making the electrical connections and div 27 or 28 knows they are only making the terminations to the lock then most of the time this works out well. Most of the time but not all the time.

Sure installing some strikes and maglocks aren't that big of a deal but when it comes to vertical rods I really want no part of installing those. I have done it but I'm not very good at it because I may only install them once a year or so if that. You can't have your cake and eat it too!

My main issue with this is the fact that depending on how the spec was written often times the customer ends up paying for equipment they don't need and often paying for some labor and parts twice. Heck they pay well over a $100 for a DPS that is only $15 depending on the hardware spec'd, say Schlage products.

Take the Schlage SCAN II REX for example. This part is six times the cost of a Bosch DS160 and is the exact same part. Don't get me wrong, Schlage makes some really good locks, it's their accessories that are really expensive.

This is one of the main reasons integrators push to provide the electronic door hardware and not div 8. With that said it is not the div 8 supplier's fault for this over priced equipment but rather the ones specifying the hardware and the average customer has no clue the vast difference in pricing unless you educate them. Even then it is often hard to get this changed. We try and work with the hardware specifier and the customer together to eliminate wasted parts for an access control job. There is nothing worse than the customer installing a 100 QEL locks and also paying for 100 power supplies for those doors even though everyone involved knows there is an access control system in place with centralized power supplies. You not only have the high cost of the power supply but also the cost for the electrician to run the 120 VAC necessary.

Yes there is a big push to have the newer wireless locks put into either division 27 or 28. Assa Abloy is really pushing their Aperio line of locks into the low voltage spec and specifying that only certified companies can install their wireless locks. Sure the div 8 folks can install the locks but most can't do the actual setup of the wireless locks. The div 8 folks I have talked to said they want nothing to do with the wireless locks. With the wireless locks, and even the wiegand integrated locks, the finger pointing when the lock doesn't work under warranty drives the customer insane.

Here is the problem with electronic lock work all moving to the integrators is that many integrators aren't very good at installing strikes and maglocks. Sure they get it done but often not very good compared to a div 8 installer. Of course I have hired some lock smiths before that couldn't cut a strike in to save their life. This all comes down to training and repetition like everything we do.

I guess if us integrators could sell the Bosch REX's for the same price as the SCAN II we could afford a whole lot more training for our technicians.

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I often experience issues when Div 8 ignores or gets wrong the requests from our side for them to provide locks that can operate with 12VDC power or are dual voltage 12/24 VDC. More often than not, there are emails and notes from minutes we attend that prove we have requested 12VDC locks and the reason why, i.e. we are using POE with Isonas readers for example and the 12VDC can be sourced from the reader.

So along come the Von Duprin electric strikes, 6211's or whatever, and we check the stickers on the canister solenoids and they are 24VDC only solenoids. The Div 8 guys says "that's what we always order for access control projects", as if we are the ones who got it wrong. The A&E's think there is some magic switch somewhere in the POE cosmos that miraculously turns 12VDC coming out of a POE reader's lock circuit into 24VDC.

Sure, it's not a big deal in the case of Von Duprin to change out the solenoids in the field, but it's just one more delay and one more conflict that could have easily been avoided. Most electric strikes are now dual voltage (hooray you geniuses at HES that decided to make the HES 1006 in a dual voltage model) so this issue is not as common as it once was.

One more note to Div 8 guys: When you install and electric strike in the door frames early on the job, way before we get there to finalize the device installation and wiring --- WE DO NEED THE LITTLE DAMN PIGTAILS IN THE BOXES! Case in point -- Recent job where DIV 8 provided and installed a bunch of HES 9500 strikes in doors/frames they provided. We get there, and no one seems to know where the little pigtails with power connectors are. This has happened before on other jobs. Yes, we can cut off the clip connector that is attached to the pigtail permanently connected to the strike and hard-wire the power, but that makes removing the strike body for future servicing a pain in the butt.

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When Div 8 installs it, they don't wire it up, telling the GC, "we are a door hardware company, we don't wire things!" Consequently, we have to remove the hinge and the hardware just to wire up their stuff. Then, when it doesn't work, they say we voided the warranty!

Whoever installs the Access Control should install the locks; UNLESS it's concealed vertical rods. In that case, Div 8 installs the mechanical vertical rod and we install the electrification kit & REX.

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