Latch Favorability Statistics 2023

Published Aug 01, 2023 13:34 PM

Latch experienced turmoil in the past year but now has Ring founder Jamie Siminoff as its incoming CEO. What do integrators think about the company in 2023?

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This report examines statistics and commentary from 180 security integrators on Latch's positioning, pros, and cons.

Net ******** *** **** ******** ***'* ****

***** ******** -*% *** ******** ********* from ***********, ***** **** **** */* voted "***'* ****" *** *** *******.

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Widely *******

**% ** ** *********** *** **% of ***** **** ******* *** ** gave ** ******* ****** *** *****. The **** ********** *** ***** ******** for ***** ******* *** ** **** he "***** **** *****." ***** ** a ** ******* **** ***** ** the ** ** ***** ******* ******* that.

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Key ******

********** ********* **** **** ***** *** themes:

  • *** ******** ********
  • ********* ********** **** *****'* ******** & Services
  • ********* ** *****'* ******** *****
  • ********** ****** *****
  • *** **********
  • ***'* ****/***'* ***

Few ******** ********

***** **** ******** * ******** ********, which ****** ********* **********, ***********, ********, and ******:

  • "**********, ************* ********, *** ******** *******. UI ** **** ********* *** *** users. *** *** ** **** ***** and *******."
  • "* **** ***** *********, ***** ******* at **********, * **** *** ********* any ***."
  • "****** *******. ******* ******* ******* ****** where *** *** *** ****."
  • "****** ** *** ******* - *****. Privacy ** ******* ********* *******."
  • "*** ****** ** **** ** **** with."

*******, ********** **** ***** ******* ** primarily ********, **** ** ******** *** hardware ******* ** ******* ******* *** unauthorized ******, ** ** ******* ******* ******* ***** ******** *************.

*** ********** **** * ******* ******* on *****'* ******** **** * ******** start :

**** *** *****-******.

*******, **** ********* ******** *** ********** that *** ** *****'* ******* '***** OS' *********, *** ***** ** *** preferred:

***** *** *********** ******** **** ********** with *** ******** ** *** **** downfall ** ** *** *** *** happy **** *** ******* *** *** stuck ****** ** ******* *** **** devices. * ****** ** ******* ******** that **** ********* **** ***** ********.

********* ********** **** *****'* ******** & Services

******* *********** ******* *** ***** ******** experience **** *****'* ***** *** *** products:

  • "* ***'* ***** ***** ******* ** a **** *******. **** ** *** branches **** ********* ***** * *** of *** **** *****. **** ******** about *** **** ** ******* *** quality ** *** *****."
  • "**** ******* *** **** *******, ***** NEVER *** **** *****."
  • "** ********* * *** ** **** and **** *** *** ****** ** that's *** **** *** **."
  • "****** *******. ******* ******* ******* ****** where *** *** *** ****."
  • "***** ***** ********* *********."

********* ** *****'* ******** *****

**** *********** ********** ***** *****'* ******-**-******** approach:

  • "******* ******-**-******** ******* ***** ** * model *'* *** * *** ** an **********. **** **** ***** ******** feedback **** *** ***** ** **** product."
  • "**** *** *** *********. *** ******** are ** *** *** ****** ******* in ********.***** ******** ***** ** *** ********** friendly ** **** ***** ****** ***."
  • "****** ********** ** **** ******** ** customers. ****** ********* ********."
  • "*** **** ** *** **** ****** as ******* *** ***** *********."
  • "**** ******* ** ****** ********* ** clients."

**** **** ***** ******** ******** ** Latch's ******** ********* *** *********:

  • "***** ******* ** ****** **** **** in *** ****** ******* **** *** well ******** *** **** ****** ******** and ***** ** ******* **** ******* and ***********. * ******* ***** ******** had ****** *** **** *** *** many ****** ** ********-****** ***** *** thought **** ********** ******* ******* ********* themselves. **** ****** **** ********* ** understanding *** ******** ******** ******* ****** and *** **** *** ***-******* ******** locksets."
  • "***** ******** - **** ******** - not ***** *** ***** *********** *** large-scale *************."
  • "***** ***'* ** ****** ******* ******. It ** * ********* *** ********** system. ****, *** ***** *** **** they **** ** ** ********."
  • "**** ******** ** *******, *** *** company *** ******* ********* *** ********** problems."
  • "********* ** **** ********** *** **** are ** *** ***** ** *******. wouldn't ***** ****."
  • "*** *** *** * ******* ********** financially."
  • "*** * *** ** *****-***** ****** Control."
  • "***** **** *** * ****."
  • "**** * ****."

*** ********** ********* ** ****** * some ** ***** *********** **** ******* "huge *********", *** **** ***** **** off:

**** ***** **** ** ** *********** with **** *********, **** **** **** off *** **** **** ******** **** to ** ***** * *** ****** their *********. * **** **** * horrible ***** ** ** ***** **** their ******** ********* **** * ***'* get ****** ** **** *** ******* a **** *****.

********** ****** *****

*** *********** **** ***** ** *** expensive:

  • "***** **** **, **** ** ** one **** *** *** **** ****** me **** ** **** ** *** invoicing. * ****'* **** ******* **** presenting ** ** *** ********."
  • "** ***** * *** ** **** researching *** ** ********* **** **** to **** *** ****** **** ******** due ** **** ********* *****."

*** **********

**** *********** ***** ********** *** ***** because ** **** **** *****:

  • "***** ****** **** **** *** **** all *** **** ***** **** * think **** ** * **** ****."
  • "***'* *** ******** **** ***** **** overall."

Don't ****/***'* ***

**** *********** **** **** ***'* **** or ***'* *** *****:

  • "**** ***** ****** **** **** *******."
  • "*'** ***** ***** ** ****."
  • "** *** *** **** *******."
  • "***** ***** ** ****."
  • "*** ********."
  • "*/*."

*******

***** *** *** * *********** *******, accused *********** *****, ******* ********, *** ********** ** *** *******'* ***, ***, and ***. ******* **** ******* ******** *********, the ******* ** ***** *** ****-***** among ***********.

*****'* ***** ***** *** **** **% since ** **** ****** *** **** on ****** * ***** *** (**** $10 **** ******* ** has **** * ***** ****** ************* **** **** ** *** * months ***(**** boost *** **** ******** ** *** initial ****. ************, ******* ***** * penny *****, *** ******* ***** *** $*** ******* in ****** **************.

******** ** ****** ******* ** ***** while *** *********** *** ******* **% ** *** employees *** ********* ******* *** *****, including * *** ***, ** ** operations, **** ** ******, *** **** of *****. ***** ******* ***** ****** * positive ******* *** *****, *** ** ******* ** ** **** ******* the *** ********** *** **** *** company ****** **** *** ******.

Comments (2)
RS
Robert Shih
Aug 01, 2023
Independent

** ** *** ********** **** **** the *********** ******, * ***** ****.

(2)
U
Undisclosed #1
Aug 02, 2023

** *** **** *** **** ***'* be **** ** ******* *** ********* documentation ** **** ****** ** ******. I ***** **** ***** **** ** any **** ****** *** ***********. *** majority ** *********** *** ***-***** ***'* pay ********* ** **** ***********. *** if *** ***** ** ** ** a ********** **** **** ** *** as ***'** *** *****'* ******* *-****.

(1)