Large Hospital Security End User Interview

By IPVM Team, Published Mar 21, 2019, 10:41am EDT (Info+)

This large single-state healthcare system consists of many hospitals, and hundreds of health parks, private practices, urgent care facilities, and medical offices.

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IPVM conducted an end user interview with the company and asked about operations, issues, and technology.

Inside this Q&A we look at the following topics:

  • Why he says he brings value as the company's own In-house integrator
  • Which end-to-end video surveillance manufacturer they use
  • Why they have been using the same access control manufacturer for more than 30 years
  • What free analytics do they have access to and how are they using them?
  • Why he says vendor partnerships are like a marriage
  • Why the convergence of physical and logical security is inevitable—and good
  • How their Flagship Command Center can function as a hub for everything
  • Which way are they leaning in the migration from magstripe: Prox or iClass?

****: **** ** ** **** **** company ****?

**’** * ****** ****** **** *** a ***** ** ** ********* *** numerous ****** ***** *** ********* *******. There *** ***** ***** ********* *** of *** *****. *** *** ******** has **** *** **** *** **’** getting ***** ** ****** *** ****, overall. **’** *** **** **** **** statewide, *********.

****: *** **** **** *** **** in **** ******** **** ** **** organization?

****’* **** ** ******** ****. *’** been ******** ** ******** ******** ** this ************ *** ** *****. *** I’ve **** ******** **** **** ** general *** **+ *****. ** ******* support, ******** *******, *** *******, **********, just *** ****** *** *****.

In-House **********

****: *** *** *** **** **** this ***?

****, ****** * **** ** *****, the ******** ******* **** **** ******* by ****** * ********** ** ** Security ********** *** ******* ** *** physical *** ******* ************ ******* *** getting **** ***********, * *** ******* in. * *** *** ** *** first ******* ** ***** ** ****** that ***. *’* **** ** **-***** security **********. **’** **** * ******** integrator **-*****. **** ** **** ** vendors, *****’* *** * *** ** groups **** **** *** *****. * came ** ******** ** * ********** and **** ***** **** * ******** technology ******* **** *** **’* ***** evolving.

****: **** ****** **** ** *********** role.

***** *** * *** ** ********* dynamics *** ******. * **** ** am ***** ******** **** **** **** will **. *’* ****** *** ****** between ******** *** ** ****. **’* a **** *** *** **.

Which ***-**-*** ************ ****

****: **** ***** ** ************* (*******, access, *********, *****, **** ************, ***.) and ***** ********* ** *** ******?

******** ******, ** ******, **’** *********** enterprise-wide *** *** ********** ** **** system. ** ********* * ********* * couple ** ***** **** *** *** newer ******** ************ *** *** ********** to ******** ********* ** ****. **’** had **** ******* ***** ** ******** these ***** ********** ******* *** ****** merging ** ********* ***** ******** *******. There *** ********* *** ********* ** doors. *** ******** ****** ******** ******** ***** **********. **’** ****** ** *********** ****. We **** **** ******** ************ *** VMS, ***** ** ********. *** ** had *** ***** ** ****** ********* systems, *** **’** ****** *** ** that **** ******* ****’* * *********. We *** ** **** *********** ******* that. ** **** ****** *** ********* and **** *** ******** **********.

****: **** *** *** ***** ***** Matrix *** ***?

** ******* ***** ****** ** ****-** soon ***** **** ********* ** ****** control ****** **** ******** ******** **** came *** ** ***** **** *** attendance ******. **, ** **** ** many ****** *** ******* *** ****** early **, ***** *** **** ****** and **** ******** ** ***** ********* in **. **********. ******** **** ** behalf ** ** ************, ** **** kept *** **** *** ****** ******* it *** **** *****, ******* *** been ***** *** *** ************ ******* our ***** *** ****** *********—**********, *********, sales, *** **** *** ***—*** ******** in * *********** *********** **** ******** both ** ** * ******** *** Matrix ** * *********. ** ******* feedback ***** *** ****** *** ***** ask *** ************** **** ****** ****** enough ** *********** **** ***** *******. We ******** ********* ** ******** ********* for *** ****** ** ** *** merge *** ****** ****** *** ****** system—and **** *** ********* ********** * release **** **** **** ** *** for **. * ***** ***** * successful ********** ** **** ***** ***** the ****** *** ******** ********** *** more ***** ***** ******* *** ************ of * ****** *** *********** ******* with *** ******* ******** ** ******* an ***- ******* **** ** **** streamlined *** ********* ** **** ** understood *** *********.

****: **** ** *** **** *** scope ** ***** ******* *********?

**’** *** ********* ** *******. *,*** digital *** ******. ** *** **** from ****** ** *******, **’** *** a ****** **** *** ** *******—***-*** the **** **** ** *** ** audit—and ****’* **** ******* *****. ** least **% ****** ** *** **** year **** *** **** ** **. We’re ******* * *** ** ******** out *****. **’* **** ** ******* replacing * ****** **** ***** *** fills *** ******* *** **** **’* there ***. ** **** **** **** card ******* *** ***** *** **** I’m ******* ******. **’** ****** *** access ******, **’** *** ** **** funding, **’** ***** ** ****** *** facilities *** ** ***. ** *** a ******** **** *** *** ** closets *** ** ** **********, *** some ** *** ***** ********** ****’* up ** **** ********. ** ****, the ****** * **** ****, *** camera ***** ** *** * ********* and *** ****** ******* ** *** 5 *********. *** * ********* ** bought ***** * ***** *** *** still ********** ***** ********* ** *** system ********* *** **** *** **** brought ** ** *** ******.

****: *** ********* ********. **** ** you ****?

******** *** *** **** **** *** 4 ***** ** ** **** **** one *******. **’** **** *** *** gotten **** **** ****, *** ***** we *** ** **** ***-**-***, *** Avigilon **** ** ** * ** the *** *******, ** ***** ** an **** ********. **’* ****** ********.

****: ***** ***'** *** ** ******-***** mix, ***** ***** *** *** *** better, ***** ** *****, ****** ** IP?

*********, ***** ** ******* ****** ******—******* of **** *********** ** ***********. ******* IP ** ****** ***** ******, **** end ** ** ** ** ******* anyway—so ****** **** ** ***-**-*** ******* no **** **** ******* ** ****** conversion *** ** ****** * ****** cable *** *** ************.

****: **** **** ****** ******* **** missed ******** ******* ** * **** of **********?

**** - *******. **** ******* **** a ******* ** *** **********. *** know, ******* ***** ** **** * photo ** * ****** *** * BOLO *** *** *** * *********** blurred **** ******* ******* ****** ** and ******* * ***** ***** ***** on * ******* ****** ******.

****: *** **** *********/******** **** **** healthcare ****** ******?

*****’** ** *********, * ****** ***** and * **** *** ***** *****. Hundreds ** ****** **** ********** *** medical ********. **’* ************ ** *** the ****** ** *********. *** *** of **** ******* ** ******* ******* or ******, *** **** **. ** just ******* ** *** **** ** the ********.

****: **** *** **** ******** ** High ***? ** ****** *** ****** 1080P?

* ********* ***** ** ******* ** the ***********. *’** ***** **** ** may ** ****** ******* ** ********* the ***** ** ***** * ****** human *** ***** **** *** ********** but ** ********** ****** * ***** to ** ****** ** **** ******** if *** ******* ** ******, ** seems ** ***** ********* ** ************ for ********* *** ******* **.

****: **** **** **** ******* *** on *** *** **** ****?

** **** ***** ***—*****’* * ** us ** ** *****—** **** * technician *** **** *** *** ******* and ** **** * ******* ******* and ** ******* *** *** **** assessment *** ******* ******** *** * manager *** ***** **** ********** **** clean. *’* *** *******. ** * day *** ** ** ******* ********* on **** ******** *** ***** **. Usually, ** ******* *** ***** ** implementing * ****** ** *********** * system. *****’* ** **** **** ********** will **** **** * ****** **** as **** ** ** ***** ******* and *** ******** **. ********** **** Security ***** * ***-******* *********. ** trying ** **** *** *****, ***. It ****** *** ** ****** *** bottom ****.

Flagship ******* ******

****: *** ** *** ******* ********* together? *** ** *** ******* *** communicate, *** *******?

** *** *** *****, **** **** any ************ **** ********* ***** *************. We’ve *** ***** *** ****** *** ethernet *** ********. ** *** ****** to ***********, ** *** ******** ******** where **’** *** **** *** ****, that’s *** **** *** *** ** do **** * ******* *** ******* center ***** *** ***** ************* **** into ********. ** **’** ********* *******, but ** ****** ****** *** ********* facilities ** ****** ***** *** ******. We’ve *** * *** ** *********** over ******* ** **** *** ** changing ** * ********* ******* ******. But ** ** ** ****** *********, the ******** ** *** ** ** a ****-***** ******* ******.

****: **** **** ** * **** place?

**, **’* ********** ****. *****’* ***** a **** ******.

****: **** *** **** ****** *** pushback **** *** ****** ** ***** rights ****** ***** ******* ** ****** areas ** **** **********?

************, *** ******. ***** **** **** a *** *****, ******** *********, *** really **** ***. ** *** ** make ** ** **** **’** ********* HIPPA ********* ** **** *** ******* information ** ***********. *** ******* ** physical ********, ** ****** ***** **** entrances *** ***** *** ****-**** ***** and ****-**** ********. *** **** **** really *******, ** ** ***’* **** onto ** *** **** ****. **'* only ** **'* ******* ********. ***** are ********* ***** ***** **** **** more ******* ****, *** ****’** *** related ** ******** ********.

Convergence ** ******** *** ******* ********

****: **** ** *** ************ ******* Security *** ** ** **** ********** system?

**** *** ********. ******** ********—**** *** group ******** **** *****-** **** **, we’ve *** ** **** **** ************* with ************ ****, **************, *** ** Security. ** *** ****** ******** ********, it ****’* **** ***** ****** ** all. *** ***** *****’* * *** convergence. **** ************ *** ****** ********** necessary. **’** *** * ***** ******************** ** *** **** *** ** assessment ** ******* **** ******. ** course, *** ***** **** ** ******* is ******** ********. ********** ***** *** systems ******** *** *** *** **** network. **’** ***** ********* ******* ***** the ***** ** ** ********. ** there’s * ****** *** ** ***********. 'Are ** ***** ** **** ***** IT *** ** ******** ** ** A., *., *** *.?' *** **** where *'* ******* *****'* ***** ***** to ** * ********** ******* **** and ******** ********. *** ************ *** continued ** **** *** ****, ****** we're ***** ******** ****.

****: ** *** *** *** ***** integrators ** *** ******** ****** ** access **********?

** ** **** ****** **-*****. **’** use ********** *********, ************ *** **** we **** * *** *******, *** PM **** ** ** *** ******* and ****** *** **** ** **** based ** ************. *** ********** **’** contract **** **** *** *** **** and **** *** ******* *** **** we ** *** ***** **** *******—*** programming, *** ************* *** **** ******* the ************ ** ******. ** **** a ****** ******** *** **** ** putting ** * ****** *** ******* how ** **** ********* **** *** other ******* *** ****** **** **** happens *****.

****: **** ************ ********—******* *** ***—**** you ****?

**'* ******** *** *** *** *** for ******* ** ****** *** ******** as **** ** *** ****, *** client, *** ******. **’** **** **** advantages **** ********. *** **, *** end-to-end ******** ** *****, ******* **** it’s ********* ** *** ****** ** all **-*****. ** *** ** **** fairly **********. *’** ***** **** ****** complain ***** *** ***** ***** ** Avigilon *** *** **** ** **** at *** ***** *******. **’* *** just *** *****. **** ***** *** licensing?

Thoughts ** ********* *** *****

****: **** *** **** ******** ***** the *** ******* ** ****** ************* Dahua *** *********?

***** **’** ****** **** ** ******** house, ** ***** *** *** ** VMS ******, * **** *** *** a *** ** ******** ** ***** and *********. *** **** * ** hear ***** **** ** ** ****, there’s *** **** * *** ** positive ****.

****: **** *** **** *** ******** with ******** ***********—**** ** ** *********, being ****** **** ******** ********, ***** over-budget **** ****** ******, ***.?

** ****** *** ***** ***** ** problems ******* **’** ** ******** **** everything. ** **** ****** **** ** what ** **** ** ** ****.

****: **** ** ***** **** *** an *******, ** *** ** *** the ******** ******** ** ** *** use ***********, ** ****?

** ** ***** *** ** ***********, but ***** ** ******* * ** a *** ** ******** ******. ***** is *** * **** ****. * keep ** **** ******** *** **********. I ***’* ***** *** ********** ** a ******* ***** * ********** *** viability ** ** ***** **. *’** obtain ** ****** *** *** ** up **-***** ** * **** ******** and **** *’** ***** ******* **** vendors *** **** **** **’* * good ***. * *** ******* **** my **** ******* ***** ******* ** not ** ** ********* ** **** the ****** *** ********. **’* ***** better **** **** ********** **** *** current ****** ** ******* ** *** then **** ** ** ** *** that ** *** **. *** ** being **-*****, * ***** ********** **** we ****. **’* ***** ******* *** systems *** **** **** *** ** and ********* *** *********** ** **** it’s ***** ********* ***** ** *** to * ******** ***** ** ***** time * ****** ********** ***** ** at * ****** *****. *** ** course, * ********** ****** ** ***** to **** ***** **** *** ** our *******.

****: ** *** **** * ********* or ********* ******* *** **** ******* and ***** *******?

** *** ***** ** *** *** implementation, ** *** ********* ********. **** quickly *** *********—********** ********, ****** ********* cable **** **** ******* ** ******* and **** ****** ** ******. ** were **** ** **** ** **** our ** ********** *** ***** *** how *** *** ****** ***** ****** in *** ***** *** *** **** on *** ********* ******* ******* ** a ****. ** *** ***** ** the ********** **** ********* ** ********* with ***** **% ** *** ******* on *** ********* ******* *** *** newer ******* ***** ********* ** *** VLAN.

****: ** *** ******* ****** ******* to ****** ** ** ************* ******** limit **** *******?

**** ***** ***, ****’* ****** *******. As ***********, ** ********* **** *** capabilities ** ****** **, *** ***** now ** ****** ***’* **** ******** that ****** *** **** ** ******. It’s *** ****** ***** ****** *** network. ***** ****’* * *** ** ports **** **** *** ******* ** the ****** ********.

****: ** *** ** **** ******* are ********* *** ******** ***** **** equipment **** *** ****?

*********** ********. ******** ** *** ** our *********, ******* ** *** ****** to **** ***** *** ***** **** one ***** ** ******* ********, ** were ******* ** ******** *** ** got ** ******** ******** *** ****’** still ******* ** ****. ** **** be * *** ****** *** **. I ***’* ****** ***** ************* ****** about **** ***** ***.

Migrating **** *********: **** ** ******?

****: **** *** **** ******** *** brands ** ********* (*******, ***, ********, etc.) ****** **** ****** *** ** so **** **** *** ****** *** were *** ***** **** *** ******.

*** * *** ** ********* ** equipment. **** ** ************ ***** * resolution **** **** *** ****, *****’* not * *** ** ******. *** only ****** ** ***** ** ** “have **.” **** * ***** **** on ** *** ***** ****. *** move **** *** ** *** *** a ****** *****. *** *** **** from **** ** *****, ** ****** haven’t **** *** ******. ****’** *** this ****** ****** ***** ’** ** ’84. ** *** **** ****** *** some ********** *****. ** ********** ******** the ****** ******** ******. *** ** was ***********. **** ***** **** **** a **** ******* ** *** ***** to **** ***. ********** ******* ******* in *** ********* *** ******* *** we **** * ***** ************ **** them ***. ****’** ***** ****. ********, we’re ****** ** ****** *** *** controllers ** *****. ***** *****’* **** any ***** ******* ** *** ** these *******. ***** *** ******* **’** still ***** *********? *** ***** ********* we’ve ********* *** ***** ****. *** I’ve ********* ***** **** *** **** iClass. **’** ******* ** * ******* that **** ***** ****** **** ’**. Funding *** ****** **** *********. **’** be ******* ** ********* **,***+ ***** holders.

****: ****'* **** ** * *** job.

****, **'* *** ** * ****** nervous. *** **** ****'* ***** ** we ****** ** *** **** ** outsourcing **** ***** ******** *** ** one ** ***** ****-******, ****-******** ******** and ** ***** *** ** *** do *** *** ******* **-*****. ** we're ******** ****. *** *'** **** gotten ******** **** *** ****** ** the *** *****. ** *** ** designed ** *** ****** *** ******* of *** *********. ********* ******* **** out *** ***** *** ** *** put * ******* **** *** *********, you ******'* **** *** ******* **** the ****. ** **** **** ******** coming ** **** * *** ******* that **** ** *** **** *** some **** **** ** *** ******. So **'** **** **** ***.

****: ***'** **** *** **** ** is ** **** ****, ******, * assume?

*** ** *** ****** ******* *** us *** *** *** ****** * meeting ********* **** *** ******** *** able ** *********** *** **** ** was *** *** ** **** *** information ** *** ********* ****. ** created * **** ******* *** *** on ******** ********.

****: ****, ** ***, ******** ************* audits **** *** *** **** ************’* surveillance/security ******* *******?

**'** **** ****** **** **** ** VMS. ********* **** ********** ******* **** in ***** **********. ***** *** *** servers *******? *** *** *** *******? Are ***** ******* *********? *** ** it *********? **’** ****** ** **** this *** **-***** *** ***** *** required ***** *** *********** *** ********. Since **'** ******* **’** **** ** conform ********* ** **** ****’** *********. For *** **** ****, ** ****** right ***** **** *** ****** ****. Cybersecurity ****’* **** * **** ******* yet, *** ** ** **** **** the ********* ** *** ****** ** want ** **** **** ***** **** of *** *** **** **'** ******* those ************. ****, **** ******* ** have **** ** ******** ** ******* attacks (** *****), *** ************ ***** out ***** *** ******** ****** ** employees *** ******** **** ** **** to **** *** *** *** ** respond/not ** *******. * ***** ***** you ** * **** ***** ******* you **** *** *** *** ****** not **** ****. *’* *** **** how **** ************* ** **** *** it *** ********* ******** *** ***** for *** ******. *** ******’* **** a ******** **** ****** *** ****** will ***** ****** ********.

Vendor ************ **** * ********—***Is *************

****: *** ***** ** *** ******** new ****** *** ******** **********?

****, ** ** **** ************. ** have **** ************* **** *** ********** and **** **** ** *** ** technology. ************* ************* *** ***. **’** stuck **** *** **** ******* *** years ******* *** ************ **** **** is **** ** ********* ****** *** me. **’* **** * ******** ** any ************—** *** ******* ** ****, you *** **** ******* ********. *** this ** ************ ***'** **** **** research. * **** ******* ************* **** our ****** ****** ******. *** *** relationship ** **** ****** ** ** send ******** **** ** **** *** they **** ***** ******* ** **** us **** ** ****.

****: *** ** **** ******* ******* (i.e. *** *** *** ********/***** *** cameras *** ******** ****** *** ******** installed ******?) ** ** **** *** or ** ** ******* * *********?

** ***** ********* **** ** *** then ** *********** ** ****** ** findings. ** **** ** ****** ** find *** **** *** ******* ********** and *********** *** *** ****** ** not **** **********, *** ********, *** vistiors. *** ***** *'* ****** ** stay ******* ** ********** *** **** hand-in-hand **** ********** *** **** ******* it **** ***** ** ***. *’** had ****** **** ** ** *** say, "****’* **** * ***** *** about." *** *’** **** **** ** to **** **** **’* * **** fit *** * ****** **** ****** I ****** ** *** **** ** in *** ***********. ****’* **** ** what * **** **** *****’* **** new *** **** * *** **** at *** **** **** ** **** exactly **** **’* ******** ** *** make **** **'* **** ** ****. Makes ** **** ********.

****: **** ** **** ******* *** on **** *******? ** **** **********? Does ** **** **** ** ** more? *** ** **** ** ****?

** **** ** **** ********. *** VMSes ****’* ******* **. ** *** DVRs, ***** *** **** * **** drive ********** **'** ******* **** ** the ***** **** ***** ** ** to **** **** ***** *****. *** 30 ****** *** ***** ** ******* fine. *** ********** ** *** ** cameras *** **** * ********** *********** over *** ******* ***** *** ***** 640 ** *** ******, ** *** can *******. **'** ***** **** *** need ** ** ****** ****, ********** given *** **** ** *********. **’** not ******* *** * ***** *** of ****** ** * ********** ***********, but ** ** **** ******* **** do **** ******* ***** *********** *** we **** *** ********* ** *** Avigilon ****** ***** *** **** ******* motion. * *** *** ******* ********* **** *** ********* ** the ********* * *** **** ******* *** requirements ** ******** *** ** **** it ** ** *** *** ***** people ****** ** **** ********* **** slick ***** ** *** ***** *****. There's * ********* *** ** **************. We *** *** ******* ******* ********** up ** ** * **** ****—**'* pretty **** ** ****. *****’* ** need ** ******** *** ***** *** that.

****: *** **** ****** ** ********** are ***** **** **** ***/******/*******/***** ************?

****, **** ***** **** ** **. But * *** **** *** **** there’s * **** **** ** *** physical ****** ******. *** ** *** as *****, *** ** *** ******* have ***** *** ** **** **** Avigilon ********** *** *****, ***** **** built ** ******** *** * **** drive ** *** *** *** *** hook ** * ** ** ******* to **. ***** *** ******* *** a ******’* ******. *** *** *** most ****, ** *** ** ******* distribute *******. **'** ******* ** * 96 ******** **** **** **** *** another ** ******** **** *****. *** redundancy, **** *** **** *** ****-*****, dual-drives *** ***** *****. *** ***** we **** ***** ******* ** **** facility, ** ****** ***’* **** ********** as *** ** ** * ****** goes ****. ****** ** **** ******* to **** ****** *** ***** ** at ******* ******. ***** **** *** all ** ** *******, **’* ** to ** ** **** **** **** we **** ********* ***** ** **** as *************. *** ****** ******, *** servers *** ** ****, *** ******** controllers *** **. **** ** *** building *********** ** **** *** **** controllers **** **,*** ***** *******. ** we've ********** *** *** *** **** to *** *** ***** ** ****. Nothing **** ****** ** ***** * patient ** ********* *** *** ***'* get ** **** *** *****'* ***.

****: *** **** **** ********? *** there **** **** * **** **** your ********** ****** *** **** ****** went ****?

*** **** ********** ******* **’** *** so *** *** **** *****-*******. ********* facilities **** ** ********* ****** ** power *** **** ** ******* *** we’ve *** *** ****** ***** ******** hit * ***-********** ***** * *** times. ********** *** **** ******, ******* connectivity, ***. *** **** ****.

****: ** *** ** *** **** camera **********? ** *** **** ******* used ** ** ***** ***** ****?

** ** **** **** ****** **********. Probably * **** ********** *** ******. There’s *** *** **** ** ******* them *** ****. *** ***** **’* important, *** ****-**** *****—******* **** ***** and ****-**** ********, ** ****. **’** going ******* ** *********** **** ******** to *** ****** ******, ** **’** be **** ** *** **** ********* in ***** *** ** **** ****** pops. ***** **** ** * ******* new ***** *** *** ***********. * think ****’** **** **.

****: ** *** *** *** ***** monitoring ** ***?

** ** ***. ****’* *** **** in-house. *** ****’* ****** ******* *** dispatchers *** ******** ** ****** ** more ********* **** ********. ***** ** do ******* ****, ** *** ****** people ****** ********* ********** ********* **** we **** *** *********. ***** *** officers ***** ******, ** *** ********* gun *********. ** *** **** **** Avigilon **** * *** ***** **** and **’** ******* ** ************ ****. And ** *** **** ****** ** analytics ** **** **** ****, *** know, *** **** ******* *** ** getting ** * ******* ******* ****? Is * *** ***** *** ***** direction? *** ** ** **** **** monitoring *** *** **** ** **** these ***** **** **** *** **** easier.

****: **** **** ******* ** ******* are **** ******* ********** **** ************?

** ****, * ***'* ***** *****'* just ***. **’** *** *** *******, the ****-****** *** *******-***** *** ******* dewarpings. *** ****** *** *****. *******, inside. ** ****** ******* ** *** practical ***********, *** ***** **'* **.

****: **** *** **** **** *****-****** cameras?

** ****.

****: ** **** ***********?

**’** ****** ******* ***** *****-***** ******* in ******* ************ *** ******* ******* in ****** ************. *** *****-****** ******* certainly **** ** **** ******* ********** since ***** *** ******** ******* *** the ******* ****** **** * ***** job ** ****** *** ****** * full ********* *** **** **** ** tears ** **** ** *** *****.

****: **** ******* ************** *** ***** with * *****-***** ********** ************ ****** that *** ******’* **** **, ***, a ****** ******, ** ** ****** building?

****, ** **********, ** ******, ****** come **** ** ******* **** *******, in ******* *************, **** *** ** there *** * ******* ****** **** a *******. ** ***** *******-********, ** need ** **** **** **** ******** are *********. **** ***’* **** **** expecting ** ***** ***** **** **** they **** **. ****, ******* ******* data ******. **'** **** ********** ***** families *** **** * ***** ***, or ******* ***** **** ** ******* some *********** *** ****** ***'* ****. We **** ***** ******* ** **** we *** ***** ** ******* *** monitor ********** ** **** **** ******** is ****. * ***** ******** **** people *** ****** ******* *** ******* breaking ** ** ******** *********. **’** trying ** **** ****** **** *** out ** ****'* ***.

****: *** ***** ** **** ******* help *** ** ***** *** * problem? *** ******* ****-**** ******** ** distraught ********?

****, **** ******* *** *** **** and ****'* ****** **** ** *** to ********* **** **'** ******* ****-**** areas, ** ****-**** ********. **’* *** really * ******** ** *** ***** but ****** ***** ** ** ***** to ******. ** **** ********** ****** facilities *** ******** **** ** *** the **** **** *** * ****** to **********. **, ** ******, ** have **** ** ******** **** **** all *** ****. ****, *** ********** the ********** *** **** **** ***, have ** *** ** **** ********** that **** *** ****-**** ***** ** were **** ** ******* *********. *** know ************ ** ****, ***** **** high-risk, **** *** **** ********* *** exits *** ******** ** **** ********** and ****** ****. **** **** *** advent ** *********, *** **'** ******** to ***** ***** ** *** ***—**’** hopefully **** ** ***** ****—*** ***** now, ******** ****** *** ******* ** high-risk ******** ** *****.

Software ******** ******* **** *********

****: *** *********** *** *** ***** facial ***********, ***, *** ********* *** things **** ******** ******* ****/**********, ******** time **********. *******/******* ******** *********?

*** ** **** ** * ***** like. **** ** ***** *********** * certainly *** *** ***** **. *** the ****** **, **** * **** myself ***** ******** ******** **********—*** * lot ** **** ***-******—*** **** ***’* always ********** *** **********, ** * need ** ** * ***** **** and * **** ** ***** ** a ****** **** ********* ** ** and **** ** *******. ** **** had **** **-***** *****, *** *******, the **** ********* ** ********. *** person **'** ******* **** ** ****** himself *** **** ** *** ******* walking ****** ** *** **** **** with **** **** ** **** ** broomsticks *** ******* **** ** **** that **** **** *** **********, ** would *** ****** ** ** * gun **** ** *** ****. *** sometimes ** ***** ** * ***** positive. ** ** *** *** ****** recognition, *********** ******** ** **** *********. We ** *** **** ** ********** vaults, *** **** *****'* **** ***** my *******. *’* ***** ** *** point ***** *’* ****** ** ******** our *** ** *** ********** ** these *******. *** ***** ***** ******** is **** ***** *** *** ****** into ******** ******** ** ********** ** cost. ** * ***'* **** *** we ***** *** **** ********* ** that. **’** *** ******* **** ******* 5 *** **** ** *. **** you ******* ****** * *******, *** don’t **** ** *********. ** ***** the ****. **** **** *** ******* quite * ***. *** ** ***** updates *** ******* * ******* ****** "Unusual ******." *** **** *** ****** does **** *** ******** ** **** at **** **** *** ******** **'* traffic ** **'* ******—******** ** ****** for *** *****—*** ** *** ****** continues ** ** *** ****, ******** algorithm **** *** *** ****, *****'* no *****. *** *** *****'* * group ** ****** ** * *** or * ******* **** **. ****'* unusual ******. **** ***** ** ****** beneficial *** * ********** *********, *** that's ******* **** ***'** ******* ***. But ******* *** ***** ** *********, it’s *** ***** ******. **'* ****** people ******* ** ******* *** ******* what ****’** ******* ***. ****** ******* down ** ******* ** ******* ******* on *** ******* *** ** ** officer's *** **** **'** ** **** the ****** "*** ***'* ***** ** hospital ********."

****: ***'** ********* ********* ********** *** interview. *'* ******** **** *** *** Avigilon's?

** *** *** ******** ***** **** but * ** ***** ** *** I’ve **** ****** **** ************** **** our ******** ****. ** *** **** we ** *** ****—**** **** ** all ********’* *********. ***** ** *** in **-***** *****, ** *** ** a ******** *** *** *** *********** a **** ***. * **** *** have **** *** ***** ** ********* but **** ** *** *** **** the *********** ***** ** ***. ** I’ve **** *** ** ****** ** work **** *** ******** **** ** trying ** ********* ********* ****—*’** **** them ********* *** ******* ** **** demonstrations ** ********.

****: **** ******* ** ********* *** you *****? ***, *** *********, ********* movement, ****** *********, **** ********, ***?

** ******* **** **** * ******, which ** *** ***** ** *****’* care, **** **** *** *** *******—** has **** ****** *** ***’* **** much ****. ***** **** ****** ** outside *** *****. ** *** ********* an ******** ******** ** *** **** of ***** ****** ***** ** **** as ******** ***********. ** ***** ***** love ** *** *** *********, *****-*** movement, ******* ****** *********, *** ****-******** in *** ************!

****: *** *** ** **** ****?

** ***—** *** ****** **** ** attempts ** **********? * ***’* *** exactly *** **** *** **** *** perhaps ***** ******* **** ********, *’** have **** ****. *** ********* ** activated **** * *** ** ** view ** *** *******. ***** *** camera *** ** ***** ********** ** detect **** * *** **, ***** is **** ****** *** **** ********** but ** **********. ***** *** ******** simply ******* ******* ****** **** * certain **** *********** ** * ********* we **** ********** – * *** going *** ***** *** ** * parking ****** *** *******. * ***’* speak *** **** ** **** ***** we *****’* ******* *** ** ***** but * ** ******* ******* ** use **** ********** ** *** ********* and **** *** ***** *** *** company.

****: ** ******* *** *********/********* **** a *******?

** ***. ** *** **** * CEO ** * ******** ****, *** really ********* ******** *** *** *** value *** ***** ****’* ****** *** problem **** ******* *** ******** ** long ** **** **** *********** *** would ****** **** *** ******* *** our ***** ** * ********** ************. But ** *** **** **** ****** on *** ******. ***** *** **** senior ******* *** **** ***’* *** the ***** ** ******** ** **** others *****. ** ******* ** ****** a *********. ***** **’** *** * revenue-generating **********, ** **** **** ** make **** **** **’** ***** **** we *** ** ******* ***** ****** or ****** ** ***** ***** ***** we *** **** **** *******.

****: **** ** *** ******* *** determining ****** ********* ********** *** ******?

*** ******* *** *********** ******** **: "Is **** ***** ** ** * place ***** *****'* ***** ** ** a *** ** ****** *******?" **: "Is **** * ***** ***** ******** can ** ******** *** **** *** caregiver *** ** **** ** **** sure **** *** ******* ** ****?" We **** **** ** **** ******* safety ******* ** *** ********* ** be **** ****’** **** **** ****’** being *********** ******* ***** **** **** incidents ***** * ******* *** **** touched. **’* '***** *** *** ******** going ** ** *** **** **** of **** **** **** ** *********?' Waiting *****, *********, ** *** **** places ***** ********* *** ******* ** and ***. ** **** ******* ** where *** ******** **. ******* **** for ****. **'** *** ********* **** boxes ** **** *****'* ********* ***** on *****. **'** ******* ************* ****** so **** ** *** *** ****'* going **. ****’* *** **** ******* risk ********** ********. **** *** ******* manager ***** ****** *****. ** ******-******** does *** ******* ******** *** ***** out *** ************ **** ******* *** physical ********. **** **’** **** ** me *** **’** **** ** *** and **** **** **'** *** ** all *******. *'** **** **** ** to **** **** ** *** *** right ****** ***** *** ********, *** everything ****. **** *’** **** **** the ********** *** *** ********** **** make ****** ****** *** *******.

****: **** ********* ****** *** ******** be ***** **? *** *******, *** should ******** ************ ** **** ** novel **** *** **** ********** ************ do *** ***** **** **** *** biggest ******?

**** * *** ***** *** ** the ******* ** ******** *** *******. It’s ** ********* ** ** ***** now. **’* ****** ******* *** *** physical ******** *** ********. *** **** this ***********, **** ******* ***** ** IP, ***’** *** ** ******* ***'* not **** ** ** ******** **** configure * ****** ** ********** *** a ****** *** ** ****** **** on ** ******** **** ****'* ****** on. **** * ***** ** *** biggest *********. *** * *** ** across *** ***** ** *** ********. With ****** ****** ******* *********, *** approach **** **** * *******, *** there’s *** * *** ** *** proof ***** *** ****’** ******* ** their ******** ****** ****’* ***** *** true *** *** **** ******* *** decades. *** *** ***'* **** ****** data ** ******** ****. *** **** certainly ***'* **** ** ** *** beta ****. ** **** **** ** understand **********, *** **** *** ** apply ** ** *** ******** *****. You **** *** **** ** ** open ****** ** ***** **** **** spots. * ****** ** ***** ******* as **** ** ******. **'* **** of **** *’* ** *** **** tester. * **** **** ****** **** with ******** ******** *** ********. * understand *** **** ******* *** **** their ***** ***. **** ********** ** to ****** ****. * **** *** this ** ***** ** ** * brand *** ***** *** ** ** merge *** ******** *** *** *******. You'll *** ** ****** *** ***** of **********. **** *** ********* ** neighborhoods *** *** *** *********** ********. This *********** ** ********* *** **. Bringing ***** *** ****** ******** **** definitely ********** ** ******* *** ******** secure. **’** *** ************ ***** ******* pains ** ****** **** ******** ******** security ** *******. ** **** * real ******* **** *** ******* ********** management, ***. * ***** ***** ** badges. * ********* ******** ** ********* access *******. ** ****** * ******* credential ********** ****** *** *** ** that—not **** ********, *** ******* ***, so * ***** *** ** *** see *********** ***** ** *****. ** really ***** **** **** *** ******* will **** ****.

Comments (6)

Great interview and some interesting information. It highlights the financial difficulties in going to the latest (or less outdated) technology when you have a large infrastructure in place. In my opinion, there is never enough attention or funding given to ever-greening security systems. As a result, there are occasional huge capital projects as opposed to a yearly line item. 

Also hospital security is tough! Perhaps the biggest day to day issue in my area are assaults on staff by patients, often in patient rooms were video would be intrusive. I think that much more attention needs to be focused on room and facility design that offers solutions for health care providers in the first 1 to 15 seconds of an assault .... the amount of time that they will have to survive before any hope of effective assistance will arrive.

rbl 

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Very interesting interview and one I can relate to.  There are many challenges in the healthcare world due to the uniqueness of the environment and the "satellites" that are part of that very same system (i.e., clinics, specialty hospitals, etc). 

I really enjoyed reading this and getting another "view".  Thanks!

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I'm very pleased to see the in housing of integration for Health Care Industry. While working as a field specialist for big name integrators, most of my interactions with Health Care IT folks have been adversarial in the beginning only to have few of them ending up congenial. I suspect IT folks in that industry are under high stress due to HIPA and patient issues.

I wonder if this trend could evolve into a disruptive challenge for integrators. In my opinion, entities can yield significant savings and increased quality control if properly implemented.

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It's a shame that interactions with IT could be adversarial.  At previous jobs where I was part of IT, I would often hear others comment on the "Network Nazis" or the "No-Help Desk".  Once I became part of a "shadow" IT group where I worked with IT to implement technology for Physical Security, I became a hero.

My hope would not be that in-house integrators would replace field integrators but that integrators would establish a more secure contractual relationship with their clients and provide continuing services that benefit the company in the same way my team has benefited the system we work for.  You are right - it yields tremendous quality control and provides great sustainability.

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 previous jobs where I was part of IT, I would often hear others comment on the "Network Nazis"

Related: IT Departments Bandwidth Nazis, Says Security Consultant

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greating interview  thanks for your effort.

Iam 28years in security field.

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