Scathing Honeywell Favorability Results

Author: Brian Rhodes, Published on Jan 24, 2017

Honeywell is one of the biggest brands in security, with offerings for intrusion, fire, wire, video surveillance, access control, plus they own one of the largest distributors (ADI).  Active in so many different parts of security, most integrators are exposed to the company regularly.

However, integrators were widely critical of Honeywell.

Inside, we examine integrator input on:

  • Honeywell alarm vs everything else
  • Concerns over Honeywell being old and dated
  • Challenges with tech support
  • Issues with product development

********* ** *** ** *** ******* ****** ** ********, **** ********* for *********, ****, ****, ***** ************, ****** *******, **** **** own one ** *** ******* ************ (***).  ****** ** ** **** ********* parts ** ********, **** *********** *** ******* ** *** ******* *********.

*******, *********** **** ****** ******** ** *********.

******, ** ******* ********** ***** **:

  • ********* ***** ** ********** ****
  • ******** **** ********* ***** *** *** *****
  • ********** **** **** *******
  • ****** **** ******* ***********

[***************]

********* *******

******* **** ******* ******** ******** ***** ********* *** ****** **** ahead ** ************ ** ******** ******* ****-****** ***** *** *********.

********** ******** ** ********* **** * ********** ****, *.*.:

  • "*** *****: *********. ***."

** **** ********* ** **** **** ** ** ***** ******* *** available:

  • "******* *** * *** ***. **** *** **** **** ********** necessary."

******** ********* *** ** ****** ********* **** **** ******** ******** were *******. *** ***** ******* ** **** *** ******** ** alarm ****** ********.

Mostly ****** ********

********* *** ***** ******** ***** ********** *** *** ****************** **** *********** ************* ********* **** **** **** ****** ********** *** *******. **** ** the ******* ******** ******** ************ ********** ***** ***** ****** ** the ******, **** **** *** ***** ***** **** ********* ******** feedback.

  • “** *** ***** ***** ********* *** ****'* **. **'** *** fans ** *** ****** *** **** ******** ** ********."
  • "** *** ********* ****** *** ********* ********, *** *** ***** products."
  • "* ***'* **** * *** ** ********** **** ********* ******* of ***** ********* ****."
  • "*** *** ****. ***** ******** **** ****** *** *********."
  • "**** **** ********, **** ** ** **** ******* ********** ** video."
  • "* **** * **** ******* ***** ** ******** *** *********. Their ***** ****** *** ***** ** *******, *******, *** ***."
  • "****** ***** ***** ** **** ******. ****** ***'* **** ** up!"
  • "* ****** ***** ******** *** ***** **** ******, *** **** then * *** ** ***** *****."
  • "**** **** *** ********* ** *** **** ****. ***** *** many ****** * ***'* ****, **** ***** ********** **** *** systems *** ********. *** *** ***** ** **** *** ******* is ****** ********."
  • "** ***** *** ***** ***** ****** **** ***** *******, *** they ********* **** ********** *** **** ** *** **** *** would ***** ** ****** **** * ***** ******* **** **** large ********."
  • "* ***** **** *** ****** ******* *** ** *****'* **** they ****** **** ** ****."

**** *******

  • "**** ********* ****** *** ****, *** **** **** **** *********** at *********** *** *** ********* **** **** *** ******** *********."
  • "** ** ******* *** * *** ** ***** **** ***** equipment **** **** **** *** ****** ****** *** *** ****** very *******. ***** **** ***** ********* ** **** ***** *** works ****. ***** ** ******* ***-**** *********** **** **** ***** systems, ** ******** ** ******* *******."
  • "**** **** * ************* ******* ****, ********** ** ********* ********* and **** ******."

** *************** ****** ***** ********* ****** *** ***** ** ***** *** ****** ** ******* *** ***, but ****** *** ****** *********.  ** *******, ********** ******** ******* those ********.

Old *** *****

*** ********* ******** ******* ******** ********* ********* **** *** *** featureset *** ********** ** *** *********, **** ***** ******* ****** happening *** **** *********** ******* ****. *************, **** ******** *********** the ***** ** *********, **** ********* ** *** **** ****** IP ***** *********:

  • "***** ** *** *****, **** ** ***. **** *** **** their **** *** ****'* ***** *** **** **** ***** *** them ** ** *******."
  • "*** *********. ********* ***********."
  • "****** *** *****"
  • "****** ** ********* ****** - *** ******* *** *********** **** from **** *** ******* ***** ** ** **** ** *** tooth."
  • "***-*********."
  • "***** **** **. **** ** **** *******. **** ****** ** support *** **********."
  • "********** *** ********** **** ************ **** *******"
  • "******** *** **** ********* *** ****** ******* ** *** ******"
  • "***** **** **** *** ******* ***** ** *** ******* **** what *'** ****."
  • "***** ********* ****** ****** ** * ****** *******, *** * bit ******** *************"
  • ***** **** **** *** ******* ***** ** *** ******* **** what *'** ****."

**** ***** ** *** ****** ** ******, ** ********* ********* pursues *********** ** *** ***** ****** ** ******** ********* ****** than ******* *********** *******.

Tech ******* *** ****

******* *** ***** *** ******* ******* ********* ******* ** **** to **** **, * ********** ****** ********** ** *** ***** breadth ** *** ******* *********. ******* ******** ******** **** **** for ***** ********* **** **** **** ******** ** ********* **** ***-***** ****** *******, *** ******* *** ***** ** ********* ******* *** ** as *** **** ** ********** **** *** ********* *****.

  • "********* ***** ** ** ****** *** ****, **** **** ********** on *** ******, *** **** *** ***** ******* **?"
  • "*** ******** **** *** ***** ******** ********* **** ** **** it. *** *** ******* * ******** ****** **** ****** *** camera ****** ****** **** *** **** ********* **** ******* ******** us ** **** *** ******* ****** **** ** * ***? We ******* ******* **."
  • "***** **** ******* *****, ***** ***** ******* *****."
  • "**** ********, ** ******* ** *** *** *** *********"
  • "********** ******* **** ******** **** **** ******* *** *&*."
  • "************ **** *******"
  • "******** ***** ****** ******** **** ********, ** ******* ***** ** firmware ********. ******* ******** **** ******** *** ****** ********* *******."
  • "**** ***** ***********, ******* ******** *** ****** ******* ***** ** the ***. *********** ** *** *****. *** ********** *** ************* are **********."
  • "***** ****** ********** ** ******* ** ** **********."

****** **** *******, ****** ******** ****** *** ***** ******* *** also ***** ** ** * ****** ********.

Stale ******* ***********

**** * ******* **** ******* * ****** ********* ********, ******* are ********. *** **** ** ********** ******* *********** ******* ***** offerings *** *********** ***** *** '**** ****' ** '** ***' offerings **** *** *** ************** ******** ** ***********: 

  • "**** ***'* **** ** **** *** ** **** *******. ******* are ********* *** ************* *** **** ** *****."
  • "******** ** *** ****** ******* *** **** ***** **** * mess ** ******* **** ********* (?) ******** *** ********."
  • "** *** ******** ****, ****'** *** ****** ***** **** **********"
  • "*** ********, ****** ******, *** **** *** **** ******"
  • "** ** **** *** * "** ***" *******. **'* * shame ******* ********* ******** ****** ******* ***** ***, *** *** company ** **** *** **** * ****** ********* **** ****** at * ********** *****, *** **** ***** ****** **** ** the *****. **** **** ******** ******, * *** *** ************, but **** ***'* **** * ******* **** ****** ********"
  • "*** **** ******** **** ****'* ********* ** ****'* ********** *** capability ** *** ******** **** ***********. ******* ** *** ** whack *** **** *** ***** *** ** **** ******. **** end - **** ***** ******* ** ** ***! ****** ***-******, not ***** ** ***."
  • "****** *****'* **** ******** ****** *********** ***** *** *********** ** IP."
  • "****'** ****** ** **** ********* *** **** ********* ***** ********* that ***** ** ** ******** "********* ********" ******* ****."

*********'* ******** *** **** ** ******* *** ******** *** ******** offerings (*.*., ********* ******** *********) ****** **** ********** ******* ***** *** ********, * ***** not ******** ** ****** ************* *** *** **** *** ********, loyal ******* ** *********** *********.

High ******

*******, ******* ******** ********** **** ********* **** *** ******* ******* that ********* *** *****'* ****** *******:

  • "***** ******* ** ********** *** ** **** **** *** ***** building ****** *******."
  • "**** ***** ******** **** *** ******** ******* ** *** *** premium."
  • "***** ******** **** ****** *** *********."

** *******, ***** ******** ** *** ************ *** ********* *********, as *** ********* *** ****** ***** ***** *** ***-***** ******. While********* ***** ** ******, *********'* ********* *** ********** * *** *********** **** ** *** ****** **** *** *******, **** ** *** ******* ** **'* *** offerings.

Comments (4)

Undisclosed Integrator #1

07/09/18 03:07pm

** *** ********* ********** ******** **** (*** *** *** **** to ** * ********* ****** *** .. *** *** ******** ADI ***** **** *** *******) ****** ** ******** *** ********* to ******* ** * ** ******* ** **** ******? ** this *** **** **** * *** ***** *** (*** ** has ****** ******), ** ** **** **** *** ********** ****** from *********** **** ***'* **** ****** ****** ** *** *** line *** *** ********** **** ****** **** * ********?

* ** ****** ***** **** ** *** ********* *********** ** their ********* *********** ******* **** ** ** ***** ***** **** ... *******, * ** ****** *** **** ** **** **** carry ***** ***** **** *** ** ***** ****** ***********.

****, ***** **** ** *** ***** ****** ******** ********* **** access ** *** ********* *** ****, **** ******* ********, ******* Building ************, ***. **** ***** ** *** ** *** "***********" goes ***** ** *******, ***** ****** *****-****** ********* (**** *** also ***** ************* **********) *** ****** **** ******** **** ******* Honeywell *** ******** ******. **** ****** *** **** *****?

**** *********, * ****, *** ***** ******* *** **** ******** in *** **** *****:

"***** *** **** *** * ******** ********** ***** **** ******* line ** *** ********* *** ***/***/***"?

Undisclosed Integrator #2

In reply to Undisclosed Integrator #1 | 07/09/18 03:32pm

** *********** **** ********* **** ***** **** *****. **** *** intrusion **** ** *** **** *** *****. * ** **** recently ******** ** *** *** ****, ***-***** *** ******, *** I ***'* **** ** **** ******.

******* **** ** ** ****** *** ********, ****** ** *** company. * ** *** ********* ******, *** ** * **** all ** *** ****** **'*, ** ******* ** ********** ********* is * **** **** ***. ****'* *** *********'* *****, **** my ******* *****'* **** ** **** ****** ** *** *************. But ** ** *********** **** ***** ************* **** ********, ** may *** **** **** ******.

****(*********) *** * **** *******, *** ********* *** **** * small ***** ** ** * ***. ***** ******* **** ** like **'* *** **********, *** **** ***'* *** **** ** like ******* **** *** *******. *************, ** *** ****, ** getting ****** ** ******, ********** **** ** ***** ** *********** their ******** ********. *** **** ** *** ** **** * document *** ** ********* * ********* ******* **** * ********* Product, ********* **** **** *** ** *** ***** *******, ** a **** *** *** ******* **** ** ****** **********.

*** *******, ***** ** ****** ***** **** *** ***** *** can ********** ***-***** **** ****** *** (*** *** **** ** was), **** ******* **** ** **** ******* ** **. *****, sounds **** **** *** *** ** ****** ******** **. ** documentation ******** **** ***-*****. ** ************* ******** **** ******. ** to ** *** ****, *** ** ** ***** *** ********* Documentation. ***'* ****** **** ********, * **** *** ****** ******** that *** *** ***-** *** ** ** ********. * ****** all *** *****, *** *******. ***'* ******* ** *** ****** server.

*** * *** *****, * *** ** * ****** ******** and *** *** ***** ****** ** ****** ****** *** ** my *** ******* ********* **** *******, *** ********** * **** in, *** *** ****** ** **** ** ****, *** **** tech *******. * **** **** ** *******, *** ***** **** they *** "** *** **** * ****** *** ****** ** the ***-***** ******". **** **, * ***'*, *** ***** *? "You **** ***" **** ***. **...**** ** **** ********** ********? "Yeah, **'* ** *********" **** ***. * ***** *** **** it, * *****. ***** ** ******* ***** *** *** **** find *** ********, *** ***** ** ** **. ** ** was *****, *** **** *** **** ******* *** *** ******** finding **.

** *****, ** *** *** ** *** ***, *** ********* did **** **. *** **** **** **** **** **** **** it ****** ****. ** **** ** **** ********, ** **** included ******** ***** **** ***** ** **** * *** ** time.

** * *** * ****** ** *** ******, * ***** rather *** **** ***** *** ***** ****** ******* *******. * don't **** *** ******, ***** **** ******** ****, ***** * would ****** *** ***** ***. ******* **** *** **** ***** with ***-***** *** *** **** ****, *** * ***'* **** to ** ****.

Undisclosed Integrator #1

In reply to Undisclosed Integrator #2 | 07/09/18 03:42pm

****** *** *** ******** *****. ** *** **** * **** for *** ******* *** *** **** ********* ****, *.*. *** the *******/******** **** ** ***** ******, ** *** **** **** express **** ************ **** ****-**-***, ********, ** *********** ******?

Undisclosed Integrator #2

In reply to Undisclosed Integrator #1 | 07/10/18 11:25am

**** ** ** **** * ** ** ***-**** **********. * guess ****'* *** **** *** ** *** **. ** *** both *** *** **** *** *** **********. ******** * *** corporate ******* *** ****** ****** *********. *** ******* ****** * guess ***** ** ******** *******, *** ***** **** **** **** reliability ****** **** *** *********. ********* **'* ************* *****, *** not ******. *** *** **** **** *** ****** ***/*** ** fairly **** ** ***, * **** **** **** ****.

******** *** ******** **** **** *** ****, *** * ***'* blame *********, ***** * *****'* ******** **** "********" ******, *** the ******** ***'* **** ** ****** *** **** ** *** going ** *** *** ****** ***** ******** **, ****** ****** a ****** ***** ****** ******* *****.

** *** ****** ***, **** *** ***** ***** *** *** it **** **** * **, ****'** *** *** **** ***** about *** **'* ******, *** *** ** **** ** ***. But ****'** *** **** ***** *** ******** *** ** **** now, ** *****'* ****** **** ** **** *******.

*** ******* ** ******** * *** ** ***** **** *********, is ** *** ********** ***** ******, *** **** **** **** frequently. *** **** ** ****** ***** **** *** ******* **** we **** **** ****** *** *** ********** **** "** *** next *******". ** "****** **** ****". ***** ** ***** **** just **** *** *****, *** ***** ***** ***** ** ***** for, **** *** ******** ** **** ** ** ** ** first **** (*** ******** **** ******* **** ****) ** *** coming. ****'* *** ****** ** ********* ******, **** * ***** with ***** **** * ******** *******, * ***** *** **** stuff.

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