Top Recommended Home Video Surveillance Systems By Integrators

By IPVM Team, Published on Dec 01, 2017

Friends regularly ask security integrators for their recommendations for video surveillance systems, trying to tap into the expertise of their security integrator friend.

But what do integrators actually recommend? Is it:

  • Consumer products like Nest, Ring or Blink
  • Low-cost professional products like Dahua or Hikvision
  • Higher-end professional products like Axis or Avigilon

150+ integrators told IPVM their choice, producing definitive recommendations that might surprise you.

Professional Brands Top Consumer/DIY

Overall, integrators recommended professional brands like Axis, Dahua, Hanwha, Hikvision, etc. over consumer or DIY-oriented products by a margin of nearly 2:1:

Hikvision **** ******** ***** ***************

********* *** *** **** commonly ********* ******** *****. Factoring ** *****, ********* OEM ***, **** **** "Other" ******, ******* ******** accounted *** **** **% of *** ************ ****** recommended, *** **** ** ~40% ** *** ******* recommendations.

Hikvision / ***** ***************

*********** ********* *** ***** much **** ******-******* **** commercial ********* *** **** tend ** **** **** basic ************. ***** ******* contributed ** *********** ******* for ******** *********, *****, and ***** ******* ******** overall. ***** ******** ******** with ***** ******** **** generally *** ***** ** integrator *********.

********* ********:

  • "********* ** *** *****, easy ** *******, ***** first **** *** **** 4500 *** ***** * treat *** ***** ******** guy ******** **."
  • "*********. ***** *******, **** App ** *** ****** and ***** *****."
  • "********* - ** ***** and ** ** ***** expensive."
  • "********* ** ** ** now *** **** *** that ***** **** ** have **** **** *** these ** *** **** to *** **** *****."
  • "********* **** *****"
  • "*********. ** ** *******, they **** **** ****/******** ratio."
  • "********* ****** ** *******. Cheap *** ****** ******* for ***** ************."
  • "**** ********* *** ******* alarm ******* ******* ***********. Fow *** *** ********* they *** **** ****** systems."
  • "*********. **'* ***** *** works."
  • "*********; ****** ** *********, free *******, ****** *** easily ********* *** ** is *******."
  • "*** ** ********* *** to *****."
  • "********* *** ********** ******* is ***** *** **** good ****** **** ******* and ************ *** ****** viewing." 

***** ********:

  • "********* ******* *** ******* for ***** ** * recommend *****."
  • "*****, ***** *** **********"
  • "********* *****. **** ***** and ******* ******* *** security ******. **** ** they're ** *** ***** network ** ** **** behond * ***."
  • "***** ***** ****** **** acceptable *******"
  • "*****, *** *********** **** a ****** **** ****** warranty (* ***** **. 2 *****). **** ******* from ***** ***** ****. So *** *** ******* is ****** ********. *** home ****, **** *** price ********* ** ***** can ***** ***** * chance ** ******** **** Hikvision ** ***** ******* non-famous ******."
  • "*****. ******* ** **** it :-)"
  • "* *** ** **** experience **** ********* ***** systems"
  • "*****. ***** ****** ** features ** ***** *****."

******:

  • "*****/********* ****** *****"
  • "****** ********* ******* ******** like ( *********, *****). Because ** ** **** cost ********* ******* ** other ******."
  • "*** *********** * ******* will ** ********* ** Dahua ******* **’* ***** and *** *** ** decent. "
  • "********* ** ***** **** with ******** *********... **** bang *** ****"
  • "***** ** *********. ****** friendly *** *** *** the ******** ****** *** residential ************."
  • "***** ********* -******"

Axis ***************

**** *** **** ******** associated **** ******* ******* or ******* ******* *** recommendations, ****** **** *** budget *******. *****, **** integrators *** **** **** Axis' *****-**** ********* ******** were ******-******** ****** *** residential ************.

  • "***** ***** **** ******* and **** ****** *********. Good *******, **** ********. FOr * *****, **** is *** *** ****** need."
  • "**** **************, ******** *** secured"
  • "**** ********* ** **** are ** * ******, since ** ** **** to *** *** ****** a **** ***** ** camera *******."
  • "****, **** **** ** install *** * *** give **** ******* ** needed"
  • "****: ***** ****, ********* app **** ** *****, easy ** ******* **** home ********** *******."
  • "****, ********** ****** ******* available ** *********, **** friendly *** **** ********* software."
  • "* **** ********* **** camera ********* ***** *** when **** ***** ** the ***** * **** just ********* **** ****** something **** *** ******** camera."
  • "****. ***** ***** *********...**** to *** **** ***."
  • "**** *********. * ***'* recommend ******** * *****'* used *** *** ***** level ******* **** **** is *** ******** ******** we ****."

Hanwha ***************

****** ******** **** *********** for ***** ***** *****/******* ratio, *** **** ** integrators *** ********** ***** security ****** ****** ** Hikvision *** *****.

  • "******. **** *** ****** for **** **** ** market *** ***'* **** the ******* ***** ******** issues."
  • "****** - * **** they **** * ****** product ** * ****** price *** *'* *** too ******* ***** ******** loop-holes."
  • "*******/****** - * ******** brand *** *** ********** clients *** **** **** the ***** *** "****" products **** **** **** for *****."
  • "****** - **** ******* and ******* *** *** price - ***** ****"
  • "* ********* ******, * can ***** *** ** integrator ******** ** **** sure *** ***** ***** low *** **** ***** get *** ******* ** a ************ ***** (****** Q ****** ** **+)"

DIY *******

*** *********** ************ *** or ********-******** ******, **** version ** "**** *** whatever **** **** ** Costco" *** *** **** common **************. *** ******** brands ** **** *******, Nest *** *** **** commonly *********, ******** ** FLIR, ****, *** ****. Combinations ** *****, *** ease ** ***** *** use **** ****** ******* integrators *********** ***** ******* to *******.

** ** ******:

  • "******* ** *** **** of *** **** *** security *****. **** * send ** ****** *** a ******** ******, ****** I ********* * ****** from *** ** *** residential ***** *********** *** for * *** * have ******** ******* **** HIKVision ** ********."
  • "***'* ********* ********. **** them ** ** ** Costco. * ** **********."
  • "* **** **** ** go ** ******. *** sure **** ***** **** carry."
  • "****** *****, ** **** do *********** *************"
  • "* ********* **** **** to *** **** ******. The ****** ** **** are ********* *** ********* for *********** ************."
  • "******. *********** ****** **** only * ******. *** video ** ***** *** cheap. ****'* *** * don't ** ***********"
  • "* ********* *** ******/**** Club ****** ***** **** are **** ****** *** a **** ****** *** much **** ********* **** professional *******. ****, **** are **** ****** ** install *** *** ** than ************ ******* ***** require **** ********** *********"
  • "* **** **** ** go ** ******, **'* or **** ***"
  • "****** ********** ****** ***** with ***** ******* **** BJs, ****** ** ******** they *** **** **********. Homes **** **** ** capture ****** *** ******, Insurance, ***.*********** ***** *** explore ******* **** ********* options."
  • "****** *******. ***** *** it **** ***** *******. "
  • "******. * *** ***** these ***** ** ****. Everybody ** **********, *** few **** ** *** me **** *'* *****. The *** ******* *'** done **** ****, *'** put ** * ***** Hik ******."
  • "** **** **** ** do ** **********, ** to **** ** ****** and *** **** **** like. ***** ** *** a ********* *** *** price ** *****."
  • "* ***** *** **** they ****** ** **? if **** **** * dvr *** *****. * tell ** ** ** Costco *** *** *** off *** *****. "
  • "** **** **** **** cheap **** *** ******** Costco ** *******."

****:

  • "****, ******* **'* ******. For **** *******, ***-********* guy **** *** ***** recommendations *** **** **'* got ** ** ** DEAD ******. **** **** a **** *** **** that. ** ***'* *********** the **** ******/********/******** ***, but *** ***** ****** is ******** ****** ***-***** and ****-**-***. ** ********* anything **** ***** ************ to "****" (****: ** the **** ********)."
  • "******* ********* **** ****. They ***'* **** ** mess **** ****** *******, storage ********, ********** ** things **** ****. * give **** *** ******* about *** ******* *** risks ** ***** ******."
  • "**** ** **** - I ***'* *** ******** with *******...* **** **** the ******** ***** ** hook ** ** ***** own."
  • "******* ** **** ****'** looking ***. * ****** only, * ******* ********* Nest. **** ** ***, setup *** ****** *** being *** **** ******."
  • "****. ** ******* **** to *****, ***********."
  • "******** ******** **** ****. Most ******* ***'* *** premium *** ********** **** products."
  • "******* ** *** ***** - * ** * camera - ****** ****."
  • "* ********* *** "****" products. ****** ** *** cloud ***** *** **** seem ** **** ****."
  • "****. * ***'* **** to **** ** **** them **** **."

**** (****** *** ************ stated ** **** *********, it ** **** ** assume *** **** ********** are *** ****'* ********-********/***** products, *** ***** ************ systems):

  • "* **** ********* ********* a **** ** ******. Hopefully, *** **** ******* is ****. *** **** IP ******* *** ****** solid *** ****** ***************. The ******* **** ** getting *** **** ******* in *** ***** ******."
  • "**** *********, ****. *****, and **** **** ************."
  • "**** ******* ** *** price *** *******. **** search **** ** **** but **** ****** *** home *** *** *** IP ******* *** **** day *** *****."
  • "****** *** ** **** can ***** *** *****-******** side ** **, ** the ***-*** **** ********, due ** *** *********** of *********** *** ***** on ****."
  • "***** ** **** **** want ********* ***** **** local *******"

****:

  • "******* ** **** **** are ******* *** *** most ** *** **** a **** *****."
  • "**** ******* **** *** the ****"
  • "**** ** ***** - In ****** ****** **** not ** ****** *** verified *** **** **** they *** ********* *** slow"
  • "****. *'** ********** ********* a *** ** ********** to ***** ******. *******, works ****, *** ***** up ** **'* **********."

****:

  • "******* **** *** *****, easy"
  • "*** ****, ****. *** is ******* *** ***** cost ** ******* * hardwired ****** ******* ******* the ********* *********** *** the ****. **** ** is *** ** *** machine."
  • "* *** ** **** them ******* ********* **** Blink ** ****."
  • "**** - **'* **** to ******* *** *******"

Free ********* *** - ********* *******

**** ******* ******* ** camera ****** ************, ** products **** *********, ***** and ****** ******* **** would ******* ********* ** well. *******, * ******* of *********** ********* *********, ************ their **** ******** *********+ ********** ***** ***** *************** to *******.

  • "** ***** ** ** object **** ******* *** Milestone *** ** ***** is * ****** **** of ******* ********* ******* and ********* *** *** if ***** ** ********** Hikvision *** ** ***. I *** ** ***** towards ********* ******* *** the **** ** *** and * *** ****** hik ******** ** *** internet *** ******* *** i ********* **** ******* there **** *****."
  • "********* - ******* ** is ******* **** *** I ******* ** ***%"
  • "***** + **** ********* VMS ** * **. "
  • "********* *** *****, **** to *******, ******, ****** client, ** **** **** need * ******* ** cameras ** ** ****. "
  • "********* *** * **** edition ** *********."
  • "** **** **** ****, I **** **** ** Netgear ** **** **** a **** ******, * recommend ********* ** **** have * **** ******* for ****, **** ******** what ***** **** **** for ****** *** ******* they **** ***** *** or ******** **** **** warts."
  • "********* ** ***** **** with ******** *********... **** bang *** ****"

Avoid ***************

********* ****** ********** *************** to ******* ** ****** can ******** **** **** expect *** ** ****** their **-**** *******. ** suspect **** ** *** some *********** ***** ** avoid ****** ***************:

  • "** ** *** **** in **** ******, ** I ***** ****** ***************."
  • "* *** *** **."
  • "* ****** ** ********* any ****** ** ** friends."
  • "*** ** **** *** of *** ******* *** family ********, *** **** it ****** ** ******* we ******* ***** ** purchase * *** *** them ** ******* **********."
  • "***'* ********* ********. **** them ** ** ** Costco. * ** **********."
  • "* ***'*"

Comments (17)

Dealing with a “friends/family deal” issue right now.  Didn’t make any money on it.  Another person hung the cameras and programmed the Recorder, configured the app, and guess who’s phone keeps ringing?  Not his.

guess who’s phone keeps ringing? Not his.

This.

That's why I recommend pure consumer offerings that are simple, cloud-based and with direct phone support. Most homes don't need the upsides of professional systems and the downsides are the much higher complexity. Agree/disagree?

You touch it, and these days if you even mention it, you bought it.

For our non-North American colleagues, that's a phrase common in North America that means if someone asks you to look at something or work on something technical like a computer, and you do, anything that happens to that computer or system afterwards you are considered somehow responsible for fixing.

For our non-North American colleagues, that's a phrase common in North America that means if someone asks you to look at something or work on something technical like a computer, and you do, anything that happens to that computer or system afterwards you are considered somehow responsible for fixing.

Luis I'm guessing you and I are close to the same age, because ALL of my friends that know my business either want me to show them how apps work on their phones, or fix something on their PCs. I'm my social circles "Geek Squad" 

Approaching the half-century mark. Been there, suffered that.

John, you could not be more on target with that statement.   It is a harsh lesson I am learning right now.  The end user demanded enterprise grade product but also wants it to be user friendly/idiot proof.  These are conflicting requests that I should have pushed back on early on.  This one residential project frequently derails high value projects due the high level of visibility and customer maintenance needs.  While Nest would not fit the end user’s need I am certain a basic NVR would.

Most homes don't need the upsides of professional systems and the downsides are the much higher complexity

 

I pretty much agree with this. But there are very few commercial customers that have an employee qualified to manage the systems. And the ones that do have qualified employees are gonna have them do the work.

Basically we can expect to support more business customers during normal business hours. Then they go home and we can expect more residential customers that need support after normal business hours.

But if I had to choose Business or residential based on strictly on support, I would say Business on average is easier. And the main reason for that comes down to KIDS. They are brutal. 

Yeah, at first I enjoyed sharing my security camera wisdom...Then I realized security system wisdom meant free tech support for life. Yuge demand for free security camera wisdom.

I worked in IT/technical support in high school and college...I'm already tech support for life in my family, no matter how many years it's been since.  I've learned after many mistakes to say, well I've never used it but I heard...."blank" is good.  I use things like, I deal in commercial high/end space, you don't want to use what I do...etc.  Funny enough I do still steer them away from Hikvision because of cyber though.

I helped put a Hik in a couple years ago about 4 hours away...been begging me to help fix it since about 2 days after the URL vulnerability posted on this site.

Friends don't let friends install Dahua or Hik.

Just recommend they go to B&H order cameras that costs $600 each, they'll stop asking for help and run to Sams or Costco.

I installed a Lorex system for some friends in their pharmacy after they had purchased it at Costco.  Now I get calls every time they forget their password, want to find footage or even just have a general question.  Last phone call came at 7:30 PM on Friday night as I was taking my daughter to a Daddy-Daughter Winter ball.  I saw the Caller ID and didn't answer, then they started texting me every couple minutes - finally I called them back and it turns out they had noticed a scratch in their front door and wanted me to help them go through all available footage to see if we could find what happened...I said no.

In short, lesson learned - I won't do that again.

Gets tiring helping people that won't help themself, read the damn manual!!!

This is why we stopped residential installs :

Lowered the phone bill

Created more time, less frustration for ridiculous service

less consumer change of mind issues, Comparison to Tv, Seen somewhere else, at someone else's house

less problematic hormonal issues , unhappy people 

Easy to set a standard and stay to the task 

Willingness to pay for what you get, and additional change orders 

never worry about the customer redesigning the system while your installing it with inferior products purchase from cost co, walmart, etc. 

 

Excellent Job on this one 

But it depends on who you are working for. 

What Specified, how much latitude for changing products 

 

I've had all these examples happen to me as well. It use to bother me and I would do everything in my power to keep them happy. For free. 

But if you want to keep your sanity, your friendships, or family peace, you have to keep your business and personal separate.  And any friend or family that is basically taking advantage of you should be politely made aware of your thoughts. If not, the tension keeps building and one day it blows up. 

It's simple. You treat them like any other business customer. 

And choosing not to do residential work all together is just another decision that needs to be made depending on how successful it is for the business.

Commercial customers can be just as bad. Remember they are residential customers after 5. They don't change their ways just because they are at work. Not much at least.

For us, we pretty much treat the every customer the same. Including pricing. Obviously the customer who pays us the most gets priority. But I could care less if it's my Mom, Friend or President Trump. It's business. And you are in business to make money.

Read this IPVM report for free.

This article is part of IPVM's 6,584 reports, 886 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

NDAA Compliant Video Surveillance Whitelist on Aug 10, 2020
This report aggregates video surveillance products that manufacturers have...
WDR Cheat Sheet and Camera Tracking - 30 Manufacturers on Aug 26, 2020
Manufacturers are regularly cryptic about what WDR support they actually...
Integrator Acquisitions 'A Good Market' During COVID-19, Says Greybeards on Jul 28, 2020
Industry broker Ron Davis of the "Greybeards" says that the integrator and...
Favorite Video Surveillance Hard Drive Manufacturer 2020 on Aug 27, 2020
Western Digital and Seagate effectively have a duopoly in hard drives but...
The Insecure Verkada Access Control System on Jun 25, 2020
While Verkada touts the security of its system and that how their new door...
Augmented Reality (AR) Cameras From Hikvision and Dahua Examined on Oct 19, 2020
Hikvision, Dahua, and other China companies are marketing augmented reality...
Ear Recognition Examined on Oct 12, 2020
Will ear recognition become a viable biometric? Facial, fingerprint, and iris...
Asylon Presents All-Weather Automated Security Drones on Jun 18, 2020
Asylon presented its All-Weather Automated Security Drone, the DroneCore, at...
Verkada Speaks On Disrupting Security Sales Channel on Aug 28, 2020
Verkada's fast growth has taken the industry by storm and their enterprise...
New Products Show Fall 2020 - 25+ Manufacturers On-Demand Recordings on Sep 30, 2020
This show featured 25+ Manufacturers showcasing their latest new products....
Uniview Deep Learning Camera Tested on Jul 14, 2020
Uniview's intrusion analytics have performed poorly in our shootouts. Now,...
Hanwha AI Analytics Camera Tested on Aug 11, 2020
Hanwha has released their Wisenet P AI camera, adding person and vehicle...
AndroVideo Presents Edge AI Face Recognition Cameras on Jun 26, 2020
AndroVideo presented its AI at the edge face recognition cameras at the May...
Virtual ISC West and GSX+ Exhibiting Contrasted on Sep 17, 2020
Both ISC West and ASIS GSX are going virtual this year, just weeks apart, but...
False: Verkada: "If You Want To Remote View Your Cameras You Need To Punch Holes In Your Firewall" on Jul 31, 2020
Verkada falsely declared to “3,000+ customers”, “300 school districts”, and...

Recent Reports

Panasonic Presents i-PRO Cameras and Video Analytics on Oct 19, 2020
Panasonic presented its i-PRO X-Series cameras and AI video analytics at the...
Augmented Reality (AR) Cameras From Hikvision and Dahua Examined on Oct 19, 2020
Hikvision, Dahua, and other China companies are marketing augmented reality...
18 TB Video Surveillance Drives (WD and Seagate) on Oct 19, 2020
Both Seagate and Western Digital recently announced 18TB hard drives...
Watrix Gait Recognition Profile on Oct 16, 2020
Watrix is the world's only gait recognition surveillance provider IPVM has...
Intel Presents Edge-to-Cloud Ecosystem for Video Analytics on Oct 16, 2020
Intel presented its processors and software toolkit for computer vision at...
Best Manufacturer Technical Support 2020 on Oct 16, 2020
5 manufacturers stood out as providing the best technical support to ~200...
Microsoft Azure Presents Live Video Analytics on Oct 15, 2020
Microsoft Azure presented its Live Video Analytics offering at the September...
Worst Manufacturer Technical Support 2020 on Oct 15, 2020
4 manufacturers stood out as providing the worst technical support to ~200...
Clorox Announces, Then Pulls, Fever Camera on Oct 15, 2020
For almost one week, Clorox was marketing fever cameras. The booming...
Faulty Hikvision Fever Cam Setup at Mexico City Basilica and Cathedral on Oct 14, 2020
Donated Hikvision fever cameras (claiming screening of 1,800 people/min. with...
Directory of 209 "Fever" Camera Suppliers on Oct 14, 2020
This directory provides a list of "Fever" scanning thermal camera providers...
Avigilon UMD / UAD Tested on Oct 14, 2020
Avigilon's Unusual Activity Detection and Unusual Motion Detection claim to...
Longse Promoting Hikvision Partner Fullhan Chip Based Cameras on Oct 14, 2020
With Huawei HiSilicon production being shut down at TSMC, camera...
Meridian & Goodview (BEMS Relabeller) Temperature Screening Tested on Oct 13, 2020
A lot of temperature tablets look exactly alike and that is because they use...
Monitoring Alarm Systems From Home - Innovation or Danger? on Oct 13, 2020
Remote monitoring by alarm companies since COVID-19 is bringing cost savings...