Hikvision USA "Tech Support is Atrocious"
Hikvision USA has a major problem, as publicly declared by a Hikvision sales manager in front of a room full of dealers at an ADI Expo.
This goes beyond the PRC-owned manufacturer's issues with the US government.
Inside this note, we share the full recording, examining what is happening and the challenges that Hikvision faces in the USA both with the government and with its dealers.
*** ***** ***** ****** *** **-****** clip ******** **** * ******** ***** Hikvision ***** *** ** ******** *** how *********'* ********* ***** ***** *** tech ******* ********:
********* ********* *** *** ******* ** our ******* *** ******* ** ** do *** **** ** *********** **** them *** ***** ********* *** ******* feel ** ******** ***** *** *******'* tech ******* ****** ********.
Cost ******* **** *******
*****, ********* *** **** ******* ** save *****, ********** **** ********** *** not ******* (** ** ** *********'* case ***** ***) *** *********. ** *** **** ****, **** tech ******* *** ******** ******* ** switch *** ***** *** *********** ***** of ****** ** * *** ******* provider, **** *******, ** *** **********, will ******** ********* **** *******, ** least ** *** ***** ****, ** avoid *** **** *** ********** ** switching.
Political ***** **********
****** *********'* ********* *******, *********'* ***** and ******** ***** **** ********* *************, e.g.,********* *** ***** ** ***** $** million** ******* ** ******* ** ********** action ******* **. ******** *** ********* recently, *.*., **** *****, ** *** disclosed **** *********** * **** ******* ** * single **-*******.
USA ******** ******
*****, ** ****,********* *********** **** *** ***** ******** ********* this ****, ********* ****** ** *** USA ** ~*** *** ** *** down ** ~***:
******, **** ****** ** ****** **********, as **** ********* ********* **** **** (e.g., **** ********* *** **** **** declared********* '*** ***** ********"*** *******) *** **** *** ******* their ******** ******** ** *** ** end **** ** ***** ********* **********.
******** **** ***** ** *** ********* USA ********* ***** ** *** **** 3 ******.
*******
** ********* *** ******* **** ****** US ********** ******* ** ******** ** ban **, ********* *** ************* ****** in ********* *******, ** *** ******** case *** ***** ** ***** *******. However, ******* ****, ** **** *** tech ******* ******** ** * **** of **** ** ** **** **** Hikvison ********** **** **** *** *** market **** *******.
*** ***** **** ** **** ** brings ** *** "***** *** ** business" ** ****** ** **** ******* in **, *** **** ** *****'* even *** ****. ** ** ******* they **** **********, ** *** ******** in *** ****, ********** ***** **** brought *** *** *** * ******** sales ****** ** *** *****... ** should **** ******** ***** *********. ** didn't **** ** ******** ******** ** statement. *** *** **** *** *** say "****?", ** ** ** ****'* think **** **** ***** *** ** business, *** ** **** ***...
** * ****** ********* ***** ********, Hikvision ****** ** * ******** ******: If *** **** ** **** **** dealers *********, *** **** ** ***** the ******* *************. ** *** **** them ** **** *******, *** *** never **** **** **** *****.
* ***** **** ***** ** ********* sitting ** **** ******** *** ********** between ********** *** ***-*******, ** *** the ********* ****** ******* *** ******* integrated *** ******* ******* ** **** me ****** *** * **** ******** all ***** ********* *********.
**** * **** ********* *** **** since ****** ** ***** *********, * was ********* ** ***** ***** ***** guys (******** ***** ********) ****'* **** how ** ******* ***** ** ******** even *** **** ***** ********* ******. This ***'* * ****** ******* ****, it's ******* *** ******* **** ****** for *** * ********** ********* ******* line.
** *** **** ** **** **** dealers *********, *** **** ** ***** the ******* *************.
*** **** ** **** *** *** sales ****** *** ***** ** ***** be ********** ** **** ********. ** you ** *** ********** *** **** own ******* *****, *** *** ***** technology ******** ** ****** ****, *** are ***** ******** *** **** ********* a **********.
**** ** ***** ****** *** ** product ***** *** ****** *** ****** questions. *** *** ***** ** *** who *** ***** ******** ****** *** when **** *** **** ***** ***** product ** *** ******* ** *********, not **** **********.
** **** *****, *** ******* ****** may ** **** ********* ** ********* questions **** * **** ***** ******, as *** **** ******* ****** ** most ************* **** ****** ***** ****, if ***, **** ** *** *****. They ***** **** ****** ** ** abstract *****, *** ** *** ****** realize **** **** *** ********** **** they *** ******* * ****** ** the ***** ** "**** ***** *** reset ****** ** *** ******" **** that ****** ** ******* ** * parapet ** *** ******* ** ** office ******** ** ********* ** *******.
* *** ********* ** ***** ***** sales **** (******** ***** ********) ****'* know *** ** ******* *****
**** ********* ********** **** *** **** is **** ***** ** **** ******* their ******* *** ****** **** ** public *******.********* ********* ***** ********** **** **************** '**** **' '***** *** ****** Access' - ********* ******* **** **********
**** ****, * ********** **** ***** about ********* *******.
*'** **** ****** **** *** *****, and ********* *** ***** ** *** years. *** ******* ***'* **** ***** tech ******* *****, **'* **** **** don't ****** ****** ** *** **. It's ****** *** ** ***** ****** - ***** ****** **** **** *** the *** ** ***********, **** ****'* trained ** *** ****** **** ****** be, ** ********* **** *****'* **** and ******** **** ** * ***** obligation. * ******* **'* * *********** of *** *****.
**** **** *** ********* ** ******* the **** ******* ** *** ********. They're ***** ****** *** **** **** the ******* *** *** ******. *** especially ***** ***** ********, ********, *** apps *** ***** *** ***** ** the ********, **** **** **** *** tier ******* **** **** *** ***** manufacturer. *** **** ****** ******* **** with **** ** ******* *** ******** performance-to-price ***** ** **** ****, *** they **** * **** ***** ******* of *********** *** ********* ********* **** a *********** ***** **** ** ********* by ********.
** * **** **** **********, *’** always ***** ****, *** ***** **** had * ***** ***** *********** **** to **** ** *** **.
**** *** * ***** ***** *********** team
*********** *****. **** **** * *** of ***** ***** *********** ****** ****** **** **** (~** ********* employees *****). ** *** ***** *********** *********** ***** *** ***** *** ***** good, ****** ** *** *** ** those *** ******** ** ******:
***, ****** ********* *** **** **% in *** **** ****:
*** ****, ********* ***, *** *** *** ******** Are *** [**** ** **** ****** Staff]
******, *** ********* *** *** **** these ******** ** *** *****'* ** of ***** ***** *******:
***** ***-***: ***** ***** **** ************* by ****** **** ******** ** **** company ** ***** *** ** ********. Perhaps **'* **** **** ** ******* humor *** *** * ****** *** to *** *** ****.
*******, * **** *** **** ***** the ********** ** ******* *******. * remember **** ****** *** ***** *** when ***** ***** *** * *** of ******* **** ****** *** ******* had **** ** ******* *** *****. Some ********* ** **** ****** ******* US ********** ****** *** **** * factor ** ********* ***'* ********.