Hikvision Adds Self Serve Password Reset

Author: Ethan Ace, Published on Nov 01, 2016

Lost passwords can be a big problem, forcing users to factory default, losing configurations and recorded video, or spend time dealing with tech support.

Now, Hikvision has introduced self serve password reset, using challenge questions similar to many online services. We tested this new feature, examined how it works, what to watch out for, and how it compares to other manufacturers.

**** ********* *** ** * *** *******, ******* ***** ** factory *******, ****** ************** *** ******** *****, ** ***** **** dealing **** **** *******.

***, ********* *** ********** **** ***** ******** *****, ***** ********* questions ******* ** **** ****** ********. ** ****** **** *** feature, ******** *** ** *****, **** ** ***** *** ***, and *** ** ******** ** ***** *************.

[***************]

Security ******** *****

***** ******** *** ***** ** ******** *.*.** *** *****, ********* now ** **** ********* *********. **** ******* ** *** *** available *** ** *******.

***** *** ** ***** ******** ********* *** *** **** ********** menu ** *** ******'* *** *********. **** **** **** ******* cannot ** ********* *** *** ***** (*******/***** *********) *********. ***** with ***** ****** **** *** ****** * "****" **** ***** can ***** ** **** ** ***** *** ******** *** *** thumb ***** (**** *** **** ** **** *** *** *** interface, **** *****).

***** **** ****** ***** *********, **** * **** ** ** different *******, **** *****. **** **** ********* *** ******** **** a ***-******* ****. ** ****** ********* *** ** *******.

*** **** ** ********* ** ******* ** **** ********* ******** systems, ****** ******** ********* ** *** ****. **** ** **** information ** ********** **** ** **** ***** * ***** ********** (such ** ****** ** ******'* **** ** **** ******* *****). However, **** ******* *** ******** ** ** *****, *****, ** guessed.

********* ** ***** ********* *** ** ******** *****, ** ***** in *** **** *****. ***** ****** ** ******* ** ***** spelling, ** ***** ** ** ************ ** ***** *******.

Password *****

***** ***** ***** ******** ** ******** *** "****** ********" **** on *** ******'* ***** **** ** ****. ***** ********* *** challenge *********, ***** ***** * *** ******** *** *** ******** to *** ***** ******, ************ *****.

GUID **** ***

***** *** **** ***** ******** ** ********* * "****" **** exported **** *** ******** *** *******. **** ** *** **** self ***** ****** ******* *** ***** ***** *** ********'* ***** interface (***** *** *******). ***** ****** "****** ********" *** ****** this **** *** *** ***** ** *** ********, ***** **** allows **** ** ****** * *** ********.

*******, **** **** **** **** **** **** ** ******* **** time *** ***** ******** ** *******. *********, *** ******* **** not **** *** ***** **** ******* **** *******.

Compared ** **** *******

** *** **** ** **** ********, ********* *** ************ ******** users ** ******* **** ******* **** *** ****** ****** ** the ****** (** ** ******* .*** **** ********** **** ***********). Users *** **** ****** * ***** **** ***** ******** *** admin ******** ** *******. *******, ** **** *****,**** ******* *** **** ***** ** ****, ********* ********** **** ** ***** **** *******.

** *********** *** **** ****, ** ********* ********* **** ******* with **** **** *****, *** ***** **** ********** **** ***** ~1.5 ***** *****, ********* ******* ******, *****, *** **** ****.

Compared ** ******

*** ***** ************* ******* * ******** ***** ******* **** ****. Manufacturers ********* ******* ***** ** ******* **** ******* (** ********* has ** *** ****), ***** *** ******* *********** **** ********* on **** ****, ** ********* *** ****** ** ******* *******, which *** ****** **********.

*** **** ***** ****** ** *** ******* ****, ****** ** someone ******** ******* ** ******** *********. *******, *** **** ******** of ***** *** ****** ** ****** **** **** ** *********** losing ***** ** ******** **** ***** **** **** *******.

Dahua **** ***** - ***** ********* ****

*** ***** ********* ******* ******** ******** *****, ** ****, *** with *** ********** ******** ** *********.

**** ***** ******** **** *** *********, *** ****** *** ** enter * ****** ******** (***** ********* **** *** *****).

*******, **** ***** *** ** **** **** *** *** ***** interface, ***** * ***** ****, ** ********* *** *** *********. This ***** ** *** ***** ** *** *** *********.

Poll - ****

Comments (10)

Note, we just unboxed a Dahua CVI DVR for testing and were presented with security question options on the local monitor interface:

This setup requires only two questions, and allows you to enter a custom question (which Hikvision does not allow).

However, this setup can be done only via the local interface, using a mouse only, as keyboards are not supported. This setup is not found in the web interface.

...but with key weaknesses compared to Hikvision.

What are the key weaknesses compared to Hik? That it's local? Isn't that a lot safer?

Two custom questions sound more secure and easier to remember than three stock ones, no?

Sure, two custom questions sounds more secure. But self serve password reset isn't a security feature. It's a convenience feature. It makes the unit less secure, by nature.

So, because it's mouse only, the vast majority of users are unlikely to take the time to peck out two custom questions and answers using the mouse. I would bet the vast majority of users are unlikely to take the time to peck out answers to the standard questions, even, since you can just skip it.

If you make a feature this inconvenient to use, no one is going to use it. If they start supporting keyboards via USB, different story.

Ah, yes that does suck. Probably why my camera names are still unchanged. Maybe,

question: QWERTY
answer: ASDFGHJKL;

;)

I don't think this is positive. Users are alleeady reluctant to change default passwords, they'll almost allways go for the road with the least resistance.

Theseare supposed to be security devices so i don't mind it to be not to easy to recover a password. Should have stored it in a safe place to begin with no?

Cyber hardening and password management, this is good. We all got to start somewhere.

Why don't recorders have a random generated password option.

After it's creation, then why not just create as a OSD QR Code, so you can then decode onto smart phone, a copy/paste into a text file. Email to customer later, or keep in a notepad or something.

painful tricky annoying! you bet, it's a security device.

A lot of home grown P2P cameras have some QR code scan generator, even some will read code from a camera and then authorise for a connection. Something where you don't need use those rubbish mouse keyboards which delay using.

I think human error with passwords, especially when you grow older you never remember, except only weak ones!

Resetting a password needs some thought. XLM files creation email etc, is indeed annoying,

I'm not personally akin to having what's person info with what looks like a website kind of Q&A, Home use maybe not such an issue, professional use, does kind of make product feel like it's not destined for pro/corporate use.

Both D&H have respectable Apps, so why not knock up a simple device password App, for installers can assign groups / devices / customers etc, have a master set of data, be able to assist customers quickly simply.

Just to help developers here is a simple password generator code to get you on the right track!

http://stackoverflow.com/questions/1497481/javascript-password-generator

Last point would naturally be after such password is made, you are forced to try it, maybe after three fails you got reset it again! as how many times you swear the password you entered twice was one you set online!!

Is tech support still available?

Someone who's lost their KeePass may have lost their security questions as well.

That is the crux of the problem. Who know what info the installing Tech put in. If they don't remember the password they won't remember who entered the security questions. Is it the tech, the supervisor, the end user, the IT guy??

You know people will end up putting in dummy data for each onend: abc123 or 12345, if it lets you.

You know people will end up putting in dummy data for each onend: abc123 or 12345, if it lets you.

Yes, whenever possible I answer all security questions with one answer, Kilroy.

  • Name of High School - Kilroy
  • Mothers Maiden Name - Kilroy
  • Favorite Pet - Kilroy
  • Town you were born - Kilroy

Custom questions:

  • Who was Kilroy's brother? Kilroy
  • Who was here? Kilroy

No one can guess no matter how well they know you.

Don't tell anyone mine, plz.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Most Recent Industry Reports

Retired Mercury President Returns As Open Options President on Mar 18, 2019
Open Options experienced major changes in 2018, including being acquired by ACRE and losing its President and General Manager, John Berman who...
Large US University End-User Video Surveillance Interview on Mar 18, 2019
Schools have become targets in modern days of active shooters and terrorist fears. The need for video and access security is high. Universities...
Hikvision Favorability Results 2019 on Mar 18, 2019
Hikvision favorability results declined significantly in IPVM's 2019 study of 200+ integrators. While in 2017 Hikvision's favorability was...
ONVIF Favorability Results 2019 on Mar 15, 2019
In the past decade, ONVIF has grown from a reaction to the outside Cisco-lead PSIA challenge, to being the de facto video surveillance standard...
Hanwha Aerospace / Techwin Korean Tax Evasion Raid on Mar 15, 2019
A Hanwha group subsidiary was raided as part of a tax evasion probe. While a Korean news media report listed the raided entity as 'Hanwha...
Installation Course - Last Chance on Mar 14, 2019
This is the last chance to register for the March Installation course. This is a unique installation course in a market where little practical...
City Physical Security Manager Interview on Mar 14, 2019
This physical security pro is the Physical Security Manager for the City of Calgary. He is a criminologist by training with an ASIS CPP credential....
US Drafting Separate Rule for NDAA Dahua/Hikvision 'Blacklist' on Mar 14, 2019
The most debated provision of the NDAA ban of Dahua, Hikvision, Huawei, et al. is the so-called 'blacklist' provision which would ban any company...
OpenALPR Acquired By Mysterious Novume on Mar 13, 2019
Startup OpenALPR has been acquired by Novume, a company virtually unknown in the industry. While there are many LPR providers (see our directory),...
Milestone Machine Learning Camera Auto-Setting Examined on Mar 13, 2019
Milestone wants to improve image quality using Machine Learning to solve the problem of "a camera doesn't know what it is being used for",...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact