Hikvision Adds Self Serve Password Reset

By: Ethan Ace, Published on Nov 01, 2016

Lost passwords can be a big problem, forcing users to factory default, losing configurations and recorded video, or spend time dealing with tech support.

Now, Hikvision has introduced self serve password reset, using challenge questions similar to many online services. We tested this new feature, examined how it works, what to watch out for, and how it compares to other manufacturers.

**** ********* *** ** a *** *******, ******* users ** ******* *******, losing ************** *** ******** video, ** ***** **** dealing **** **** *******.

***, ********* *** ********** self ***** ******** *****, using ********* ********* ******* to **** ****** ********. We ****** **** *** *******, examined *** ** *****, what ** ***** *** for, *** *** ** compares ** ***** *************.

[***************]

Security ******** *****

***** ******** *** ***** in ******** *.*.** *** above, ********* *** ** many ********* *********. **** process ** *** *** available *** ** *******.

***** *** ** ***** security ********* *** *** User ********** **** ** the ******'* *** *********. Note **** **** ******* cannot ** ********* *** the ***** (*******/***** *********) interface. ***** **** ***** access **** *** ****** a "****" **** ***** can ***** ** **** to ***** *** ******** via *** ***** ***** (this *** **** ** done *** *** *** interface, **** *****).

***** **** ****** ***** questions, **** * **** of ** ********* *******, seen *****. **** **** questions *** ******** **** a ***-******* ****. ** custom ********* *** ** created.

*** **** ** ********* is ******* ** **** challenge ******** *******, ****** personal ********* ** *** user. **** ** **** information ** ********** **** to **** ***** * given ********** (**** ** father ** ******'* **** or **** ******* *****). However, **** ******* *** unlikely ** ** *****, found, ** *******.

********* ** ***** ********* may ** ******** *****, as ***** ** *** demo *****. ***** ****** be ******* ** ***** spelling, ** ***** ** no ************ ** ***** answers.

Password *****

***** ***** ***** ******** by ******** *** "****** password" **** ** *** device's ***** **** ** SADP. ***** ********* *** challenge *********, ***** ***** a *** ******** *** are ******** ** *** login ******, ************ *****.

GUID **** ***

***** *** **** ***** password ** ********* * "GUID" **** ******** **** the ******** *** *******. This ** *** **** self ***** ****** ******* for ***** ***** *** recorder's ***** ********* (***** and *******). ***** ****** "forgot ********" *** ****** this **** *** *** drive ** *** ********, which **** ****** **** to ****** * *** password.

*******, **** **** **** GUID **** **** ** created **** **** *** admin ******** ** *******. Otherwise, *** ******* **** not **** *** ***** must ******* **** *******. 

Compared ** **** *******

** *** **** ** lost ********, ********* *** historically ******** ***** ** contact **** ******* **** the ****** ****** ** the ****** (** ** emailed .*** **** ********** this ***********). ***** *** then ****** * ***** code ***** ******** *** admin ******** ** *******. However, ** **** *****,**** ******* *** **** known ** ****, ********* ********** **** on ***** **** *******. 

** *********** *** **** test, ** ********* ********* tech ******* **** **** very *****, *** ***** that ********** **** ***** ~1.5 hours *****, ********* ******* emails, *****, *** **** time.

Compared ** ******

*** ***** ************* ******* * password ***** ******* **** ****. Manufacturers ********* ******* ***** to ******* **** ******* (as ********* *** ** the ****), ***** *** consume *********** **** ********* on **** ****, ** resetting *** ****** ** factory *******, ***** *** delete **********. 

*** **** ***** ****** is *** ******* ****, mainly ** ******* ******** answers ** ******** *********. However, *** **** ******** of ***** *** ****** to ****** **** **** to *********** ****** ***** or ******** **** ***** with **** *******.

Dahua **** ***** - ***** ********* ****

*** ***** ********* ******* security ******** *****, ** well, *** **** *** weaknesses compared ** *********.

**** ***** ******** **** two *********, *** ****** you ** ***** * custom ******** (***** ********* does *** *****).

*******, **** ***** *** be **** **** *** the ***** *********, ***** a ***** ****, ** keyboards *** *** *********. This ***** ** *** found ** *** *** interface.

 

Poll - ****

Comments (10)

Note, we just unboxed a Dahua CVI DVR for testing and were presented with security question options on the local monitor interface:

This setup requires only two questions, and allows you to enter a custom question (which Hikvision does not allow).

However, this setup can be done only via the local interface, using a mouse only, as keyboards are not supported. This setup is not found in the web interface.

...but with key weaknesses compared to Hikvision.

What are the key weaknesses compared to Hik? That it's local? Isn't that a lot safer?

Two custom questions sound more secure and easier to remember than three stock ones, no?

Sure, two custom questions sounds more secure. But self serve password reset isn't a security feature. It's a convenience feature. It makes the unit less secure, by nature.

So, because it's mouse only, the vast majority of users are unlikely to take the time to peck out two custom questions and answers using the mouse. I would bet the vast majority of users are unlikely to take the time to peck out answers to the standard questions, even, since you can just skip it.

If you make a feature this inconvenient to use, no one is going to use it. If they start supporting keyboards via USB, different story.

Ah, yes that does suck. Probably why my camera names are still unchanged. Maybe,

question: QWERTY
answer: ASDFGHJKL;

;)

I don't think this is positive. Users are alleeady reluctant to change default passwords, they'll almost allways go for the road with the least resistance.

Theseare supposed to be security devices so i don't mind it to be not to easy to recover a password. Should have stored it in a safe place to begin with no?

Cyber hardening and password management, this is good. We all got to start somewhere.

Why don't recorders have a random generated password option.

After it's creation, then why not just create as a OSD QR Code, so you can then decode onto smart phone, a copy/paste into a text file. Email to customer later, or keep in a notepad or something.

painful tricky annoying! you bet, it's a security device.

A lot of home grown P2P cameras have some QR code scan generator, even some will read code from a camera and then authorise for a connection. Something where you don't need use those rubbish mouse keyboards which delay using.

I think human error with passwords, especially when you grow older you never remember, except only weak ones!

Resetting a password needs some thought. XLM files creation email etc, is indeed annoying,

I'm not personally akin to having what's person info with what looks like a website kind of Q&A, Home use maybe not such an issue, professional use, does kind of make product feel like it's not destined for pro/corporate use.

Both D&H have respectable Apps, so why not knock up a simple device password App, for installers can assign groups / devices / customers etc, have a master set of data, be able to assist customers quickly simply.

Just to help developers here is a simple password generator code to get you on the right track!

http://stackoverflow.com/questions/1497481/javascript-password-generator

Last point would naturally be after such password is made, you are forced to try it, maybe after three fails you got reset it again! as how many times you swear the password you entered twice was one you set online!!

Is tech support still available?

Someone who's lost their KeePass may have lost their security questions as well.

That is the crux of the problem. Who know what info the installing Tech put in. If they don't remember the password they won't remember who entered the security questions. Is it the tech, the supervisor, the end user, the IT guy??

You know people will end up putting in dummy data for each onend: abc123 or 12345, if it lets you.

You know people will end up putting in dummy data for each onend: abc123 or 12345, if it lets you.

Yes, whenever possible I answer all security questions with one answer, Kilroy.

  • Name of High School - Kilroy
  • Mothers Maiden Name - Kilroy
  • Favorite Pet - Kilroy
  • Town you were born - Kilroy

Custom questions:

  • Who was Kilroy's brother? Kilroy
  • Who was here? Kilroy

No one can guess no matter how well they know you.

Don't tell anyone mine, plz.

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