Hikvision Starts Charging For "Remote Maintenance Package" Cloud Service
Cloud services are becoming increasingly important for video surveillance systems and while Hikvision de-emphasizes the cloud as bans against them grow in Taiwan, UK, the US and elsewhere, Hikvision is now quietly starting to charge for its "remote maintenance package" causing some partners to protest.
In this note, we examine Hikvision's cloud offerings, this "remote maintenance package", the pushback from partners, and what competitors are doing.
Hikvision ***** *********
********* *** ************ ******* ******** ***** platforms, ****** **** **** ******** ************ differences.
*** ****-***** ** ***-*******, ***** ****** users ** ******** **** ***** *** perform ***** ************* ** ********* *** cameras. ***-******* ** *********** *** **** cloud ******** **** ** ******** ******-**-******** ******* ********** **** *** **** *****, though *** *** **** **** ********* for *** **** ******* *****. *** our **** ******:***-******* * ***** ******** *** *** Tested. ***-******* ** ********* ********.
********* **** ******* ***-********** ***** ********** it ** ***-******* ***, ***** *** intended *** *********** *** ******* *** deeper ********** ** ***-**** *******, ** we ******** ** ******-********** **************, ** ********:
- *****-******** ********** (****** *************, ***** ****** configuration, ********) ** * ****** ********* interface, ********** ********** ******** * ****** account *** ********
- ******** **** ****** ****** ********** ******** to ********** (**** *** ****, **** drive ******/********)
- *** **-******* ********* ********* ** *** users ***** *** **********/*******'* ****
- *** ***** *** *** ***** *********** from ****** ***** ******* (**** *** end ****'* ***** ** **** *** integrator *** ****** *** ******* *** not **** ****)
- **** ****** *** ***** ****** ******* that *** ** **** *** ********/******** recovery (********* *** ** ** **** on-site, *** ***** ****** ** *******)
***-********** *** ******* ** * **** version ***** ******** **** ****** ************* and ***-**** **************, **** ****** ********* a ***** ************ ***.
***-********** ** *** ********* ** *** US *** *** **** ** ***** regions, ********* *** **, ******, *** Oceania.
Remote *********** ******* ********
** ******* ** ******** ***** ** **** 2023, ********* ********** * "****** *********** Package" ** **** ** ***** ***-******* Pro (***) ********, ********** ***** ** Hik-ProConnect. **** ******* ***** £**/**** (~$** USD ** *** **** ** *******) per ******** ********* ** *** ******* or £*/**** (~$*.** ***) *** ****** not ********* ** * ********.
***** ** ** ****** *** ***-***** devices (*.*., ******, ******) ** ***** witches ********* ** *** ********.
*********'* ***** ***** ********* *** ******* of ********* ** ****** *** *** service:
Revenue *********** ********** *****
*** ******* *********** ** ********** ***** for *********, ********* ******* *** ********* monthly ****** (~$* *** ***** *** recorder) ** ** *****, **** ******** to *** **** ** ***** ********* systems (~$*** *** ******** *** *******). At ***** ***** ******, ** ***** take ~** ***** *** ********* ** generate ** **** ******* **** **** package ** **** ** **** ******* sales. *******, *** ************* ****** ** far ****** *** ***** ***** ***** in ***** ****** *****.
** *** **, ** ******** **** might ******** ** ***** ******* ******* of ****** *******, **** **** *% of **** ** ******** ***** ****** revenue ** ** (** *** **). While ********* **** *** ******** *** many ********* *** ******** ** *** UK *** **** ********** *** (** will ********) ** *** **** *******, we *** ********* ** ** **** 10,000 ***** ********* *** **** **** 1 ******* *********.
***** ********* *** ********* **** * case *** *** ***** **** ******* provides, *** *** **** (********** ******** to **** ***** ********* *******, ******** in *** ***** *******), ***** **** Hikvision's ***** ******* **** ** ********** low ******** ** *** ******** **** partners ** ** ********.
Partner ********
*** ***********'* **** ********* ******** ****** **** against***** ********* *******, ******* ***** ********* partners ** **** ** ** *** negativity.
** *** ******** ****,***** ****************** **** :
*** **** ***** *unique **** ** *** ******** for a while now
We *** ** *** *** **** for ongoing support or service when access to the property / router is restricted.We also use the platform after every install to ensure the night time IR / White LED is set correctly and make adjustments. It forms **** ** ***** ****** ******* ** **. [emphasis added]
****** **** **** **** "******* *** is *** **** ** **** ** other *******," ******** **** * ****** UK ****** **** ********* ** "*********** nailing ***** *** ******":
**** ********* *** ******** ** ******* UK ******:
**** ************* * ******** ******** *********** ** * "********* ********** (***) move":
** **** ************ ******** ********* ** *** ** ******* Hikvision *** **** * *******:
******* ****** ***** *** ******** **** what ** ********* ** "* ****** with *** ****"
UK ****** *** *********
**** **** **** ********* ***** **** a ****** ** ****** *** ********* in *** **, ********* **** **** (**** **** ****** ******** *** ** Against ***** *** *********), ******* ******** **** ** ************* ******* ***** and *********, ******** ** *** **'* ******* retailer ******* **** **** ***** ****** earlier **** **** (**'* ******* ******** ***** **** ***** and *********).
Competitive **********
***** ***-**** *** *************, **** ******* (****)********** (*******), ***** ********* ******* ** *********'* Hik-Connect, *** ***** ******* *** ***** configuration *** ** *** ***** * cloud ********** ******** ** ******* ** Hik-Partner *** **** ****** ********** ************* or ***-****/********** ***********. ******* ** ***** platforms *** *** ********* ******* **** required *** ***'* ****** *********** *******.
******** ** ******* ***** *****, *******, HPP's £** ****** **** ** **** low. ** ********, ***** ** ******* ************** **** ~$** *** ******** ** over $***, **** ~$*** ***** *******. Most, *** *** ***, ***** ********* offer ******* ********* ** *** ****** (enterprise **********, **** ********, **********/***-**** ***********, etc.).
*******
** ****** ********* ********, ***** **** remained ******* *** *** ***** ****** over *** **** * *****, **** overwhelmingly *** ** *** *** ***** services. **** ** ******* ***** *****, especially ******** ** *** *** ***** relative ** ********* ******* *** ***** competitors. **** *** ******** *** ********** pay.
*******, ** ** ** ******* *** primarily *** ******, *** *** ******* to ****** ** ********* ****, ****** it **** *** *** ******** ** how **** **** ******* ***** **, especially ** *** ******** *** ** booming *** ****** ** **** *** the **** ** **** ********* ***** rises.
***** * *******'* ** ********* ** their *******'* ******** *** * ***. Related:*** ********* ******** ********? ** **** A ******* ** *********'* **-**-****** ********?