HID Mobile Tested

By Brian Rhodes, Published Jun 21, 2019, 10:11am EDT

HID Global is one of the largest access brands, but their mobile access has had challenges. Indeed, the company has already restructured their mobile offering earlier this year.

IPVM bought and tested an HID mobile reader, credentials, and the credential management Origo portal to see how well the system performs.

Inside, we examine:

  • Which HID readers are mobile ready
  • How HID mobile apps operated with both Android and iPhone
  • Testing 'Twist & Go' gestures
  • Why HID says NFC is better than BLE
  • Tech support tips for solving performance problems
  • HID pricing for Origo and mobile readers
  • The four apps needed to configure IPVM's test system
  • How mobile credentials are added for use
  • The platform's strengths & weaknesses compared to others
  • HID vs. Farpointe Conekt
  • HID vs. proprietary mobile access Like Lenel & Brivo
  • HID vs. Openpath
  • HID vs. Proxy

Upcoming Mobile Shootout

Later this summer, IPVM will publish a shootout of mobile credential platforms, including HID and several others that have already been tested, including:

Key ********

*** ********* ********:

  • *** ** *** ******:***** *** ****** ******* wireless ************ ****** ***** on ****** ******** ********** or ****** *****. ** general, *** ***** **** (HID ********** **), *** offering ** ****** ** not ********* ********* ** mobile ******.
  • ***** & **: ***'* ******* ****** feature ****** ****, ********** users ** ******** ***** without ********* ****** ** starting ****, *** ********* exhibited ****** ***********.
  • ********** ********** ******: ** **** **** to ***** *** ****** credentials **** ***'* ***** app, ********** **** ***** require ****** ** **** phones ** *** ****** management ******.
  • ******** ****** ****: **** ******-******* ******** has ***** *** ****** key **** ********, ******** the ********* ** ******** risk. **** ****** ******* use ******* ***** **** would ** ********* (*** not **********) ** *****, while ***'* ****** *********** prevents *** ****.
  • **** ** *******: ** ****** *** system ***** **** ******* and **** **** *** same **** **** ** issues. ***** ****** ******* support **** ******* ** only ****, ********* ******** models, *** **** ** not *** **** **** HID.

*******, *** **** ** HID's ****** ***** **** weaknesses **** ***** **** widespread ****** ******** *********:

  • ******* ** *******: *** ******* ******** is *** **** ********* apps *** ***** *** needed ** ********** * reader *** **********. ***** many ****** ******* ******* one ***, ** *** test *** **** **** different ****.
  • ***** ************ ****** ** Avoid ************ ***** *******: ** *** ****, the ****** *** *** respond ** *** ***** unlock ******** ***** *% of *** ****. ***** not * '************' ********, this **** *** ****** than ******* ***** ********* and ***** ***** **** irritation. *** ******** **** support *** *** ****** that ********** **** ********, and ** ***** ***** tips *****.
  • ** *** ****** ******: *** *** **** user ******* *** ** manual '******' *******, ******* users **** *** ****** to ********** *** *** reader ** *** ******* unlock.
  • ** '*****' ******: ***** **** ** in ***** ********* ** open * ****, ***** 2" - *" ** default *************. ***** ********* sense **** ******** ** far ** ** **** away, ************* ********* * door **** ** ***** (though ***** ** * security **** ** ******** with ****). *** **** not ***** * ******* 'auto ******'.

Uses ****** ** ****** *******

***'* ****** ******** **** iClass ** *******, ***** the **** ******** ********* readers *** *** *****.

*** *** ****, ** used ******** ** ******* ****** ************** (~$***), a ****-***** ***** *****. While *** ****** ** readers ******* ****** ***********, devices **** ** ******* with ***** ***** ****** ****. ** ******** * test ****** ***** ** common ************* *** **** module *** ******* *********.

** ***** ** ****** performance, *** ****** ***** the ** ***** ****** have *** **** ******** read ***** *** **************, regardless ** **** ****** size.

*** **** *** ** shown *****, ***** *** calls ***** '**** ******' model:

************, *** ****** ** available ** **** **.** MHz-only (*-******) *** *****-***** readers (*** *** *** 13.56 ***, ** '**' prefix), ****** (*-******) ** non-keypad ******** ****** ** mini-mullion (***), **** ******* (R15), *** **** ***** sizes (***), *********** ********* ** *******.

**** ***** ** ********* readers, *** ****** *** be **** ** ******** card ******* *** ****** Wiegand ** ****. ** tested ***** **-*** *** 34-bit ******* ** **** Wiegand *** **** ************** with ** ********** *********** compared ** ***-****** ****** SE *******.

Twist & ** *******

* ******** ******* ** HID ****** ** '*******' activation ** **** *****. The *** ******* ** users ** *** **** to **** *** *******, unlock ******, ** ********** 'tap' *** ***** ** readers ** ********.

*** *** **** ******* below ***** '***** & **' ********** **** * twist ** *** **** when ** *** ******:

*** ******* ****** '**** range' **********, ******* ** users ****** ** ******** at *****, ***** ** sensitivity ********. ** ****** gestures ** ** *' from ******* ** *** tests.

*** ******** ****** ** uncommon ****** ** ******* use **** ***** ********* will *** *****-******** * reader, *** *** ******* movement ***** ** ********* for ***-********** ** ***** carrying *****, *** ******** impaired ***** *** ****** to **** ****** ******** engaging ********.

Resolving *********** ********

** *******, ** ********* experienced ******** ******* * response **** ******** **** intermittently ******** *** ********** attempts ****** *******. ***** problems **** *** ********, only * ***** *** of *** **** *********** at ******* *********.

*** ******* **** **** eliminated *********** ****** ** our *******. *****, **** recommended:

'***** ******** ********' *** the ***. *** ** not ********* ** ***** this ****** ******** *********** but *** ** ****** the ****** ****** ***** to ******* *** *********** of *** *** **** it ********** *** ****** to ** ** * location (*.*. *** ******) where *** *** ** frequently **** ** **** doors

*** **** ****** *** Android, *** **** ******* disallowed **** ** *******. However, ******** *** *** this ********** *** ********** in ********** ********** ****** activation ******. **** *** phone ***** ************ ***** of *** ****** ********, operation *** ********* *** app ***.

********, **** ***********:

** *** **** ** Android ******, **** ** NFC. **** “***” ********** will ** **** **** consistent *** ********.

** ********** ******* *******, using *** ****** **** BLE *** "***" *** effective ** ********** **** issues.

*** ******** ** ***** tips ** **** ** requires ********* ***** *** making *******.

****: *** *** ** the ******** ****** ******* systems ** ******, ***** devices **** ******* ***, with *** ***** ******** for***** ***.

For ***, *** ** ****** **** ***

*** **** *** ***** better **** ***:

*** ** ****** ****** 100% ******* **** *** Bluetooth ** ********* **** reliable *** **********.

**** ****** ** **** an ****** *** ******* devices, *** ***** *** instead ** *** ******** system *********** ** *** point ** ****** ** read ****** ** *** attempts. *** ********* ******** problems *** ****** ******* reads ******* ****** *** reduce *** ************* ** save *****.

*** **** ***** ***, which **** ***** *********, is **** **********.

***, **** *** ** Background, *** ****** ****** operating ****** ** ****** to ******* ******* ****, applications ** *** **********, and ********** ********. ** such, ** **** ************ restrict ********* ** *** mobile *********** ** * manner **** *** **** will ****** **** ******* in *** **** ******* experience.

**** *** ********** **** our *******. ** ***** BLE ** *** **** option, *** ********** ******* the *** ** ******* it *****, ***** **** admit:

*************, **** ** * poor ******* **** ********** for ******* *********** ** using ** *** ****.

Device ********* ********

*** ************ ****** ***********, given *** **** ******* of ******, ** *** as **** **** ******** against ******** *****:

** *** ****** ** be **** **** *********** to ******* * *****, consistent, *** ***% ******** door ******* ******* **** across ******** ** ******* evolving ****** ******* ** compared ** *********** *** cards.

******, *** ******* *** published*** ****** ****** ********** Device**** **** ***** ******** device *********** ***** *** system. ** *******, ******* devices ***** *** ***** the **** ***********.

*******

**** ********* *** ****** an ****** ** *** for~$***. *** ***** ****** range **** ~$*** - $550 ***** ** ***** features **** ******* *** physical ********** **** *****.

***'* ****** ********** ******* is ***** ********* ** the ****** ** ***** enrolled ** ** ******* cost ** ~$*/** *** user ** ~$*.**/***** *** user. *** ** ******* 40 **** ******, *** Origo **** **** ~$***/ year.

Four **** ****** ** *******

***** ******** ****** ************ is ** ********* *** non-mobile *******, *** ****** is ******* ** ********* and ********* ******** ** many ********** *********.

** ***, *** ******** a ****** *** *** a ******* **********, *** installing *** *********** ***** require ** ***** ***** apps, *** ***** ****.

*** **** **** ***** four:

  1. ***'* ****** ******
  2. ***'* ****** *******
  3. ***'* ***** *** ******
  4. **** ****** ******** *************

** ****** **** ** those **** *** ***** in *** ******** **** follow.

HID's ****** ******

*** *** *** **** users **** **** *** mobile *** *****'* ****** ****** ***, ********* ** *** and *******.

** ****** **** ******** and ***** ** ********** differences ** ****** *** or *************.

*** *** ****** *** no ******* *** ******** no ******** **** * mobile ********** ** *****. App ******* **** ******** credential **** *******, *** generic '************* **** ******' messages ****** ***.

*** **** ********** *****:

**** * **** ** installed, *** *** *** run ** *** ********** or ** ********* **** the ********** ******* ***** active, ** **** ****** shows:

******, ** ****** **** the ***** ******, ***** apps ******, ** *** phone ******* **** ********* windows *** *** *** worked.

*** ******* ***, **** phone ***** **** *** need ******* ******** ** how ** ****** ***'* credentials. ******** ***** ********* configured *** ********** ******** and **** ***** ****** charged, **** ******* ** tech ******* ** *** likely ****** *** **** phones.

*** *** **** ******* video ** *** ****** Access *** *****:

HID's ****** *******

*** ****** *** **** handles *** **** ** reader ************* *** ****** is***'* ****** *******.

***** **** ***, ********** communicate ******** *** *** to *** ******, ****** the ********-*********** ****** ***** key **** *** ***** 'MOB' (****'* ** ***** below) *** ******* ******** config ***** **** ****** reader ******** ** ****** use ********:

*** *** ****** ******** many ***** *** ** quite ** *****, ******** much **** **** **** mobile-specific *********. ** ******* these ** *** ***** below:

***** *** ******** **** useful ** ****** ******, the '*** ********' ******* permits ***** ** **** on/off ******** *** ** configure ********** ******, ********* in ***** ** *** strength:

** ***** ** ***, higher ******** ****** ****** in ******* ********* ***** detected. *** ******* -** dBm ******** ** * range ** ~* ******, while -** *** *** detected ** * ****.

*** ****** ***** ********* will ****** ** *** environment *** ****** ** installed **, *** **** systems *** ****** **** to **** **** ********.

Reader *** ***** *************

***** ************ ******** ******** used **** ** ******** the ***** ** *** status *** *** ** the ******.

******* ******* ****** *** default ***/***** *** *********, the ******** *** ******** vs. ******** ***** *** be ********** ** *** app:

** *** *******, *** 'white', '****', *** '****' options ****** ** **** compared ** ******* ******, even ** ****** ********.

*** ****** ******* *** must ** ********** *** usernames **** ** ******* via *** ***** ***********, or ***'* ***** ******, detailed *****:

HID's ***** *** ******

*** **** ********** ********** portal ** ***'* *** portal ***** ***** (*** available ** * ***** app). ** ******** **** in*** ******** *****. *** ************ ******* includes '****** **********', ***** is *** *********** ***** mobile *********** *** ***** to * ****'* ******* and *********** ** ******** users:

** *** ***** *****, we **** ** ******** of *** ****** *** send ** ******* ********** to * *** ****:

***** *** ****** ** used ** ******** *********** to *****, **** **** be ********* **** *** or *** ************. ******* are ***** ******** **** the ******* ** ***, which **** *** ** sent ** ****** ****** to ******** *****.

*************, *********** *** ** revoked/disabled ******** *** *****, a ******* ********* **** possible *** ************** ** the ****** ******:

Host ****** ******** *************

*******, ************ ****** ***** in *** ****** ** required **** ****** *********** are ******** ** * user's ****** ** *****.

*** ******* ******* ********* a ******** ********** **** the ******. ** *********** the ******* *****:

**** ****** ******* *** use ***'* *** ** automate *** *******. (**** ****** *** *** Entry *******.) *******, ** *** not ******* *** (******** server ********) ***** ** test *** ******* ** performance ****** ** *********.

*** ********* ** *** differentiation *** ****** *********** has *** **** ********:

*** *** ** ***/***-***** strategy **** *** *** Origo ********. ***** ********** tools *** **** ********** and ********* ** *** partners *** ***-***** *** custom *********** **** *** Partner ******** *******. **** these *****, *** ********** partners *** ***-***** *** constrained **** ** ***** creativity. ** ********* ***** of ***** ***’* *** SDK’s ** *** **** and ************** ********** *** be **** ****** **** tightly ********** **** ** organization’s ******** *** ****** management ************.

BT ***** ****** ******

***** ****** ** ******* are ********* *** **** to ** **** **** mobile, **** **** ** equipped **** ****** ******** ** **********. *** module ** ******** **** the ****** ** *** factory *** *** ****** SKU. ** ********* **********, the **** ** ********* ~$45 *** ** ********* a '******* *****' ****.

*** ****** ***** **** a *** ** *** backside ** *** ****** and ***** **** * metallic **** ******** ***** gasket ** *** **** on *** ** ************ from ******** ********.

*** ****** ****** ** interchangeable *** ***** ***********. The ***** ***** ***** the **** *** ******* mounting ********:

** ****, ** **** the ** ***** ****** in *** ********* ****** SE ******* ************ *** did *** ********** *** failure ****** ********* ** several ***** ************ ******* ****.

Reader **** **********

** *******, *** ****** readers *** ********* ** several *****, ******** **** competitor ****** ***** ****** sizes.

*******, ** *** **** commonly **** '**** *****' single ****** *** **** (R40), *** ****** ****** is ******* ** ******** smaller **** ******* ****** readers:

*** ****** ** *** middle *********** ****'* ****** *********** ****** ****, *** is *** ********* ** iClass **'* ********* ***** and ** ****** ~** higher.

** ****, *** **** on *** *** *****,******'* (~$***) ********, ** ******* **** we **** ****** *** are ********* * ****** on ** ****** ****.

HID ****** ******** ** ********* ******

********* ****'* ****** **** significantly **** **** ***'* mobile-ready ****** ** *****, with **** ****** ******* ~$350 ** ********** *** models ~$***.

******* ************ ***** ***** Farpointe, **** ****** *** being ************ ***** ** requiring ******* ****. **** Farpointe, ***** **** *** between ~$* - $** for * ****** ****** credential *** ** * one-time *******.

HID ****** ******** ** ********-******** *********

***** *** ** * big ***** ** ******** credentials, *** ****** ********** market ** ********** **** no ****** *** ***** vendor ******.

******, ********** ********* (*.*.,*************) **** ***** *** 'mobile *********' **** **** specifically *** **** **** their ********** *******.

****** ******** *** ******/***** is *** ************ ******** from ***** **** ** those *******, *** ******* pricing *** ******** *** credentials *** ** **** expensive *** ****** ** manage *********** **** ******, specific ****** *******.

*******, ***'* ******** ****** for ***** *****-****** ****** enterprises ** *** * single ****** ******. ** general, '***** ************' *** ultimately **** *** **** expensive ****** ** ** HID ****** ** ***** of ****** **** *** management ***** ********.

HID ** ********

**** * ********** ***********, Openpath (******** ** ***-**-*** access ******) **** ****** a '****** *******' *** *********** ***** ~$250 ******* **** ******** systems. *** ** ******** a '***-*****' ******** ***** to ***** *******.

******** ***** *** ~$**/***** per ****** ** *** mobile ***********. *** ******* $0.50/month *** ****, *** per ******.

*******, ********'* ****** ****** features **** *** **** not, ******* '***** ******' and * *********** ********** issuance *******. ******** ***** one ************* *** ***** HID **** *********.

****, *** *******'* ********* approach ** ***** ****-******* but ************** ******** ********* customers ***** ***** ** be ***** ********** ** HID, *** ****** **** not **** *** ****** share ** ****** **** hold **** ******** ***********.

*** ****, *********** ****** ******* ******.

HID ** *****

******* ***** ** ******* to *** ****** ** being ******** ** * retrofit *******, *** * whole *********** ****** ******. Unlike ***, *****'* ***** includes **** **** **** door ******, ******** ***** applications **** *** *** been ********.

***** ***'* ****** ******* are ****** ***** **** Proxy (~$*** **. ~$***), Proxy ******* ********* ***** major '********' *********** ********** formats:

  • *** *** ***
  • ******* *** ***
  • *** ****** ******
  • *** ****** ****
  • ****** *******
  • ****** ******* *** & EV2

*** **** ***** ** formats ** ********* **** HID, *** ********* **** be ********* **** ********, confusing ****** **** *** publishes ******** ************ ***. **** *****, *** readers **** * ****** configuration, ******* *********** ******** and **********.

*******, * ********** ********** total **** ** *****'* fixed ~$**/***** *** *** reader ** **** ********* than ***, ******** ******* $0.50/month *** ****, *** per ******.

*** ****, ******** ****** ******* ******

Device ******* & ******** ****

  • ****** * **** ******* iOS **.*.*
  • ** ** ******* ******* 8.0.0 '****' ******** ******* H83030C
  • ****** ** *** (*****: 920PMNNEKEA003) ********: **.*.*.*
  • ** ***** ******, ***-***** Rev. *

Comments (13)

** **** ******* *** list ** ******* ** a ** **** ******. I've **** **** ** HID **** **** ******* a ******* ** *** subscription *********** *** *****. Did **** ****** ******** or *** * ***** bad ***********?

**** ********. **** ** correct, *** ********** ******* orders, ******** ***** *** change ****. ** *** be * *** ******* for ***** *******, $*** or ****.

*’** *** *** ** clarify *** *** **** to *** ****. 

*****,

*** ********* ********* *********** ** QR *****?

******

****** *** *** ********, it ***** **** ** should ** **** ******. 

***: **** ** *** companies ** *** ****** tests ***** ** *****, and * ***'* ***** of *** '*********' ******* that ** *** ****. In ****, **** ** because ** *** ******* readers ******** **** *** not ****** ** ******. (There *** ******* ****:******-**** **** **** **** ****: *** ** ***** Instead ** ****** *****)

*** ******* ** ****** that **** ** ***** are '******* ********** *******' **** ***** ******* QR **** ****** ** temporary ******.

*** **** ** ***** QR ***** ** ********* credential ** **** **** can ** ****** ****** (i.e.: ******* ** * code = *** ****) so *** ******** **** is ****.

**'* ** *********** ******** and * **** *** further.

* ***** * *** more **** ***** **

*** ** ** ****** from ** *** **** me ** *** ****

*** **** ** ****:)

 

** *****,

** *** ***** ***** did ********** * ****** with * ** **** reader ****** ****. ** had * ****** ********** system ** **** *** i ******* ** *** since **** ************.

*****,

**** ** ** *********** article, **** ***** ** any ****** ******** **** include ************ ** ********* *******? And ***** * ********** review ******* *** **. STid****** ******************** *****, ****, *** performance.

* **** ****** *** more **** ***** **** readers ****** *** **** domain *** *** *** find *** ********* ******** or ****, *********, **** is ********* ***** ********* in *** **** ******.

***** ***** **. *** can ***** *** ****** with *** *** ******* programmed. **** ********** *** need *** ***** ****** manager ****** *** **** to ****** **** ***** default ********. *** ** still ******* *** **** kinks **** *** ****** manager *********** *** ** beats ******* **** ************* cards! ******* ******* ** more *************. 

**** ***** ******* ***** makes *** ***** *** Interlogix ****** ****** ******** (***********)?

 

*** ***** **** *** reader ******* ** ***** and **** **** **** range ********** ** ******** readers *** **** **** other. *** *** ***** the ******* ***-********** **** Org ** *** ****** Keyset.

************* ***** **** *** worst!

**** * ***** ** range & **** ******, we **** **** *** HID ****** ******* **** read ***** *** ****** & *** ** *** & **** *** ********* read *** **** ****, it ** **** ** will **** **** ** 10m+ **** *** ******* unlock. ******* ***** ***** involved ** ******** **** outs ********* *** ***** not ** **** ** a **** ***** *** have * ******* ******* or ******** ******* *** in ******* ***** ** avoid *** ***** ****** picking ** *** *** BLE ************(**** ** * corridor **** ******* ** both **** ** ********).

** ** ******* **** read ***** *** ***** are *** *** *** between, * ***** ** only ****** ********* ** vehicle ***** & ******** points ** ***** *** convenience. * ***** **** products **** **** ***** features *** **** ******* in *** ****** **** single **** ************, * have **** **** **** manufacturers ****** *** ******* citing ******** ***** **** within *****.

**** *** *** ****** for *** *********** ** the ***? 

**** *** ** ****?

******

**** ** * **** suggestion. *'** **** ** a ***** *** ******* it ** *** ******** 'Mobile ****** ********'.

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