HID Mobile Tested

By Brian Rhodes, Published Jun 21, 2019, 10:11am EDT

HID Global is one of the largest access brands, but their mobile access has had challenges. Indeed, the company has already restructured their mobile offering earlier this year.

IPVM bought and tested an HID mobile reader, credentials, and the credential management Origo portal to see how well the system performs.

Inside, we examine:

  • Which HID readers are mobile ready
  • How HID mobile apps operated with both Android and iPhone
  • Testing 'Twist & Go' gestures
  • Why HID says NFC is better than BLE
  • Tech support tips for solving performance problems
  • HID pricing for Origo and mobile readers
  • The four apps needed to configure IPVM's test system
  • How mobile credentials are added for use
  • The platform's strengths & weaknesses compared to others
  • HID vs. Farpointe Conekt
  • HID vs. proprietary mobile access Like Lenel & Brivo
  • HID vs. Openpath
  • HID vs. Proxy

Upcoming Mobile Shootout

Later this summer, IPVM will publish a shootout of mobile credential platforms, including HID and several others that have already been tested, including:

Key ********

*** ********* ********:

  • *** ** *** ******:***** *** ****** ******* wireless ************ ****** ***** on ****** ******** ********** or ****** *****. ** general, *** ***** **** (HID ********** **), *** offering ** ****** ** not ********* ********* ** mobile ******.
  • ***** & **: ***'* ******* ****** feature ****** ****, ********** users ** ******** ***** without ********* ****** ** starting ****, *** ********* exhibited ****** ***********.
  • ********** ********** ******: ** **** **** to ***** *** ****** credentials **** ***'* ***** app, ********** **** ***** require ****** ** **** phones ** *** ****** management ******.
  • ******** ****** ****: **** ******-******* ******** has ***** *** ****** key **** ********, ******** the ********* ** ******** risk. **** ****** ******* use ******* ***** **** would ** ********* (*** not **********) ** *****, while ***'* ****** *********** prevents *** ****.
  • **** ** *******: ** ****** *** system ***** **** ******* and **** **** *** same **** **** ** issues. ***** ****** ******* support **** ******* ** only ****, ********* ******** models, *** **** ** not *** **** **** HID.

*******, *** **** ** HID's ****** ***** **** weaknesses **** ***** **** widespread ****** ******** *********:

  • ******* ** *******: *** ******* ******** is *** **** ********* apps *** ***** *** needed ** ********** * reader *** **********. ***** many ****** ******* ******* one ***, ** *** test *** **** **** different ****.
  • ***** ************ ****** ** Avoid ************ ***** *******: ** *** ****, the ****** *** *** respond ** *** ***** unlock ******** ***** *% of *** ****. ***** not * '************' ********, this **** *** ****** than ******* ***** ********* and ***** ***** **** irritation. *** ******** **** support *** *** ****** that ********** **** ********, and ** ***** ***** tips *****.
  • ** *** ****** ******: *** *** **** user ******* *** ** manual '******' *******, ******* users **** *** ****** to ********** *** *** reader ** *** ******* unlock.
  • ** '*****' ******: ***** **** ** in ***** ********* ** open * ****, ***** 2" - *" ** default *************. ***** ********* sense **** ******** ** far ** ** **** away, ************* ********* * door **** ** ***** (though ***** ** * security **** ** ******** with ****). *** **** not ***** * ******* 'auto ******'.

Uses ****** ** ****** *******

***'* ****** ******** **** iClass ** *******, ***** the **** ******** ********* readers *** *** *****.

*** *** ****, ** used ******** ** ******* ****** ************** (~$***), a ****-***** ***** *****. While *** ****** ** readers ******* ****** ***********, devices **** ** ******* with ***** ***** ****** ****. ** ******** * test ****** ***** ** common ************* *** **** module *** ******* *********.

** ***** ** ****** performance, *** ****** ***** the ** ***** ****** have *** **** ******** read ***** *** **************, regardless ** **** ****** size.

*** **** *** ** shown *****, ***** *** calls ***** '**** ******' model:

************, *** ****** ** available ** **** **.** MHz-only (*-******) *** *****-***** readers (*** *** *** 13.56 ***, ** '**' prefix), ****** (*-******) ** non-keypad ******** ****** ** mini-mullion (***), **** ******* (R15), *** **** ***** sizes (***), *********** ********* ** *******.

**** ***** ** ********* readers, *** ****** *** be **** ** ******** card ******* *** ****** Wiegand ** ****. ** tested ***** **-*** *** 34-bit ******* ** **** Wiegand *** **** ************** with ** ********** *********** compared ** ***-****** ****** SE *******.

Twist & ** *******

* ******** ******* ** HID ****** ** '*******' activation ** **** *****. The *** ******* ** users ** *** **** to **** *** *******, unlock ******, ** ********** 'tap' *** ***** ** readers ** ********.

*** *** **** ******* below ***** '***** & **' ********** **** * twist ** *** **** when ** *** ******:

*** ******* ****** '**** range' **********, ******* ** users ****** ** ******** at *****, ***** ** sensitivity ********. ** ****** gestures ** ** *' from ******* ** *** tests.

*** ******** ****** ** uncommon ****** ** ******* use **** ***** ********* will *** *****-******** * reader, *** *** ******* movement ***** ** ********* for ***-********** ** ***** carrying *****, *** ******** impaired ***** *** ****** to **** ****** ******** engaging ********.

Resolving *********** ********

** *******, ** ********* experienced ******** ******* * response **** ******** **** intermittently ******** *** ********** attempts ****** *******. ***** problems **** *** ********, only * ***** *** of *** **** *********** at ******* *********.

*** ******* **** **** eliminated *********** ****** ** our *******. *****, **** recommended:

'***** ******** ********' *** the ***. *** ** not ********* ** ***** this ****** ******** *********** but *** ** ****** the ****** ****** ***** to ******* *** *********** of *** *** **** it ********** *** ****** to ** ** * location (*.*. *** ******) where *** *** ** frequently **** ** **** doors

*** **** ****** *** Android, *** **** ******* disallowed **** ** *******. However, ******** *** *** this ********** *** ********** in ********** ********** ****** activation ******. **** *** phone ***** ************ ***** of *** ****** ********, operation *** ********* *** app ***.

********, **** ***********:

** *** **** ** Android ******, **** ** NFC. **** “***” ********** will ** **** **** consistent *** ********.

** ********** ******* *******, using *** ****** **** BLE *** "***" *** effective ** ********** **** issues.

*** ******** ** ***** tips ** **** ** requires ********* ***** *** making *******.

****: *** *** ** the ******** ****** ******* systems ** ******, ***** devices **** ******* ***, with *** ***** ******** for***** ***.

For ***, *** ** ****** **** ***

*** **** *** ***** better **** ***:

*** ** ****** ****** 100% ******* **** *** Bluetooth ** ********* **** reliable *** **********.

**** ****** ** **** an ****** *** ******* devices, *** ***** *** instead ** *** ******** system *********** ** *** point ** ****** ** read ****** ** *** attempts. *** ********* ******** problems *** ****** ******* reads ******* ****** *** reduce *** ************* ** save *****.

*** **** ***** ***, which **** ***** *********, is **** **********.

***, **** *** ** Background, *** ****** ****** operating ****** ** ****** to ******* ******* ****, applications ** *** **********, and ********** ********. ** such, ** **** ************ restrict ********* ** *** mobile *********** ** * manner **** *** **** will ****** **** ******* in *** **** ******* experience.

**** *** ********** **** our *******. ** ***** BLE ** *** **** option, *** ********** ******* the *** ** ******* it *****, ***** **** admit:

*************, **** ** * poor ******* **** ********** for ******* *********** ** using ** *** ****.

Device ********* ********

*** ************ ****** ***********, given *** **** ******* of ******, ** *** as **** **** ******** against ******** *****:

** *** ****** ** be **** **** *********** to ******* * *****, consistent, *** ***% ******** door ******* ******* **** across ******** ** ******* evolving ****** ******* ** compared ** *********** *** cards.

******, *** ******* *** published*** ****** ****** ********** Device**** **** ***** ******** device *********** ***** *** system. ** *******, ******* devices ***** *** ***** the **** ***********.

*******

**** ********* *** ****** an ****** ** *** for~$***. *** ***** ****** range **** ~$*** - $550 ***** ** ***** features **** ******* *** physical ********** **** *****.

***'* ****** ********** ******* is ***** ********* ** the ****** ** ***** enrolled ** ** ******* cost ** ~$*/** *** user ** ~$*.**/***** *** user. *** ** ******* 40 **** ******, *** Origo **** **** ~$***/ year.

Four **** ****** ** *******

***** ******** ****** ************ is ** ********* *** non-mobile *******, *** ****** is ******* ** ********* and ********* ******** ** many ********** *********.

** ***, *** ******** a ****** *** *** a ******* **********, *** installing *** *********** ***** require ** ***** ***** apps, *** ***** ****.

*** **** **** ***** four:

  1. ***'* ****** ******
  2. ***'* ****** *******
  3. ***'* ***** *** ******
  4. **** ****** ******** *************

** ****** **** ** those **** *** ***** in *** ******** **** follow.

HID's ****** ******

*** *** *** **** users **** **** *** mobile *** *****'* ****** ****** ***, ********* ** *** and *******.

** ****** **** ******** and ***** ** ********** differences ** ****** *** or *************.

*** *** ****** *** no ******* *** ******** no ******** **** * mobile ********** ** *****. App ******* **** ******** credential **** *******, *** generic '************* **** ******' messages ****** ***.

*** **** ********** *****:

**** * **** ** installed, *** *** *** run ** *** ********** or ** ********* **** the ********** ******* ***** active, ** **** ****** shows:

******, ** ****** **** the ***** ******, ***** apps ******, ** *** phone ******* **** ********* windows *** *** *** worked.

*** ******* ***, **** phone ***** **** *** need ******* ******** ** how ** ****** ***'* credentials. ******** ***** ********* configured *** ********** ******** and **** ***** ****** charged, **** ******* ** tech ******* ** *** likely ****** *** **** phones.

*** *** **** ******* video ** *** ****** Access *** *****:

HID's ****** *******

*** ****** *** **** handles *** **** ** reader ************* *** ****** is***'* ****** *******.

***** **** ***, ********** communicate ******** *** *** to *** ******, ****** the ********-*********** ****** ***** key **** *** ***** 'MOB' (****'* ** ***** below) *** ******* ******** config ***** **** ****** reader ******** ** ****** use ********:

*** *** ****** ******** many ***** *** ** quite ** *****, ******** much **** **** **** mobile-specific *********. ** ******* these ** *** ***** below:

***** *** ******** **** useful ** ****** ******, the '*** ********' ******* permits ***** ** **** on/off ******** *** ** configure ********** ******, ********* in ***** ** *** strength:

** ***** ** ***, higher ******** ****** ****** in ******* ********* ***** detected. *** ******* -** dBm ******** ** * range ** ~* ******, while -** *** *** detected ** * ****.

*** ****** ***** ********* will ****** ** *** environment *** ****** ** installed **, *** **** systems *** ****** **** to **** **** ********.

Reader *** ***** *************

***** ************ ******** ******** used **** ** ******** the ***** ** *** status *** *** ** the ******.

******* ******* ****** *** default ***/***** *** *********, the ******** *** ******** vs. ******** ***** *** be ********** ** *** app:

** *** *******, *** 'white', '****', *** '****' options ****** ** **** compared ** ******* ******, even ** ****** ********.

*** ****** ******* *** must ** ********** *** usernames **** ** ******* via *** ***** ***********, or ***'* ***** ******, detailed *****:

HID's ***** *** ******

*** **** ********** ********** portal ** ***'* *** portal ***** ***** (*** available ** * ***** app). ** ******** **** in*** ******** *****. *** ************ ******* includes '****** **********', ***** is *** *********** ***** mobile *********** *** ***** to * ****'* ******* and *********** ** ******** users:

** *** ***** *****, we **** ** ******** of *** ****** *** send ** ******* ********** to * *** ****:

***** *** ****** ** used ** ******** *********** to *****, **** **** be ********* **** *** or *** ************. ******* are ***** ******** **** the ******* ** ***, which **** *** ** sent ** ****** ****** to ******** *****.

*************, *********** *** ** revoked/disabled ******** *** *****, a ******* ********* **** possible *** ************** ** the ****** ******:

Host ****** ******** *************

*******, ************ ****** ***** in *** ****** ** required **** ****** *********** are ******** ** * user's ****** ** *****.

*** ******* ******* ********* a ******** ********** **** the ******. ** *********** the ******* *****:

**** ****** ******* *** use ***'* *** ** automate *** *******. (**** ****** *** *** Entry *******.) *******, ** *** not ******* *** (******** server ********) ***** ** test *** ******* ** performance ****** ** *********.

*** ********* ** *** differentiation *** ****** *********** has *** **** ********:

*** *** ** ***/***-***** strategy **** *** *** Origo ********. ***** ********** tools *** **** ********** and ********* ** *** partners *** ***-***** *** custom *********** **** *** Partner ******** *******. **** these *****, *** ********** partners *** ***-***** *** constrained **** ** ***** creativity. ** ********* ***** of ***** ***’* *** SDK’s ** *** **** and ************** ********** *** be **** ****** **** tightly ********** **** ** organization’s ******** *** ****** management ************.

BT ***** ****** ******

***** ****** ** ******* are ********* *** **** to ** **** **** mobile, **** **** ** equipped **** ****** ******** ** **********. *** module ** ******** **** the ****** ** *** factory *** *** ****** SKU. ** ********* **********, the **** ** ********* ~$45 *** ** ********* a '******* *****' ****.

*** ****** ***** **** a *** ** *** backside ** *** ****** and ***** **** * metallic **** ******** ***** gasket ** *** **** on *** ** ************ from ******** ********.

*** ****** ****** ** interchangeable *** ***** ***********. The ***** ***** ***** the **** *** ******* mounting ********:

** ****, ** **** the ** ***** ****** in *** ********* ****** SE ******* ************ *** did *** ********** *** failure ****** ********* ** several ***** ************ ******* ****.

Reader **** **********

** *******, *** ****** readers *** ********* ** several *****, ******** **** competitor ****** ***** ****** sizes.

*******, ** *** **** commonly **** '**** *****' single ****** *** **** (R40), *** ****** ****** is ******* ** ******** smaller **** ******* ****** readers:

*** ****** ** *** middle *********** ****'* ****** *********** ****** ****, *** is *** ********* ** iClass **'* ********* ***** and ** ****** ~** higher.

** ****, *** **** on *** *** *****,******'* (~$***) ********, ** ******* **** we **** ****** *** are ********* * ****** on ** ****** ****.

HID ****** ******** ** ********* ******

********* ****'* ****** **** significantly **** **** ***'* mobile-ready ****** ** *****, with **** ****** ******* ~$350 ** ********** *** models ~$***.

******* ************ ***** ***** Farpointe, **** ****** *** being ************ ***** ** requiring ******* ****. **** Farpointe, ***** **** *** between ~$* - $** for * ****** ****** credential *** ** * one-time *******.

HID ****** ******** ** ********-******** *********

***** *** ** * big ***** ** ******** credentials, *** ****** ********** market ** ********** **** no ****** *** ***** vendor ******.

******, ********** ********* (*.*.,*************) **** ***** *** 'mobile *********' **** **** specifically *** **** **** their ********** *******.

****** ******** *** ******/***** is *** ************ ******** from ***** **** ** those *******, *** ******* pricing *** ******** *** credentials *** ** **** expensive *** ****** ** manage *********** **** ******, specific ****** *******.

*******, ***'* ******** ****** for ***** *****-****** ****** enterprises ** *** * single ****** ******. ** general, '***** ************' *** ultimately **** *** **** expensive ****** ** ** HID ****** ** ***** of ****** **** *** management ***** ********.

HID ** ********

**** * ********** ***********, Openpath (******** ** ***-**-*** access ******) **** ****** a '****** *******' *** *********** ***** ~$250 ******* **** ******** systems. *** ** ******** a '***-*****' ******** ***** to ***** *******.

******** ***** *** ~$**/***** per ****** ** *** mobile ***********. *** ******* $0.50/month *** ****, *** per ******.

*******, ********'* ****** ****** features **** *** **** not, ******* '***** ******' and * *********** ********** issuance *******. ******** ***** one ************* *** ***** HID **** *********.

****, *** *******'* ********* approach ** ***** ****-******* but ************** ******** ********* customers ***** ***** ** be ***** ********** ** HID, *** ****** **** not **** *** ****** share ** ****** **** hold **** ******** ***********.

*** ****, *********** ****** ******* ******.

HID ** *****

******* ***** ** ******* to *** ****** ** being ******** ** * retrofit *******, *** * whole *********** ****** ******. Unlike ***, *****'* ***** includes **** **** **** door ******, ******** ***** applications **** *** *** been ********.

***** ***'* ****** ******* are ****** ***** **** Proxy (~$*** **. ~$***), Proxy ******* ********* ***** major '********' *********** ********** formats:

  • *** *** ***
  • ******* *** ***
  • *** ****** ******
  • *** ****** ****
  • ****** *******
  • ****** ******* *** & EV2

*** **** ***** ** formats ** ********* **** HID, *** ********* **** be ********* **** ********, confusing ****** **** *** publishes ******** ************ ***. **** *****, *** readers **** * ****** configuration, ******* *********** ******** and **********.

*******, * ********** ********** total **** ** *****'* fixed ~$**/***** *** *** reader ** **** ********* than ***, ******** ******* $0.50/month *** ****, *** per ******.

*** ****, ******** ****** ******* ******

Device ******* & ******** ****

  • ****** * **** ******* iOS **.*.*
  • ** ** ******* ******* 8.0.0 '****' ******** ******* H83030C
  • ****** ** *** (*****: 920PMNNEKEA003) ********: **.*.*.*
  • ** ***** ******, ***-***** Rev. *

Comments (13)

On your pricing you list an example of a 40 user system. I've been told by HID that they require a minimum of 100 subscription credentials per order. Did this change recently or was i given bad information?

Agree: 1
Disagree
Informative
Unhelpful
Funny

Good question. This is correct, 100 credential minimum orders, although Origo may change this. It can be a big expense for small systems, $650 or more.

I’ll ask HID to clarify and add this to the post. 

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Brian,

Any companies supplying credentials as QR codes?

Thanks

Agree
Disagree
Informative: 1
Unhelpful
Funny

Thanks for the question, it seems like it should be more common. 

But: none of the companies in our mobile tests offer QR codes, and I can't think of any 'permanent' options that do use them. In part, this is because of the special readers required that are not common in access. (There are options like: Access-IS or even apps like Axis: Use QR Codes Instead of Access Cards)

The segment of access that uses QR Codes are 'visitor management systems' that issue printed QR code labels as temporary badges.

The risk in using QR codes as permanent credential is that they can be easily copied (i.e.: picture of a code = the code) so the security risk is high.

It's an interesting question and I will dig further.

Agree
Disagree
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I found a lot more info about it

Get my ph number from JH and call me if you want

Too much to type:)

 

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Informative: 1
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Hi Brian,

At one point Nedap did distribute a reader with a QR code reader called Mace. It had a portal management system as well but i believe it has since been discontinued.

Agree
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Brian,

This is an interesting article, will there be any future articles that include the STid range of Bluetooth readers? And maybe a comparison review between HID vs. STid mobile credentials including setup, cost, and performance.

I have looked for more info about STid readers within the IPVM domain and can not find any dedicated articles or test, hopefully, this is something worth exploring in the near future.

Agree
Disagree
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Funny

Great write up. You can order the reader with the MOB already programmed. That eliminates the need for using reader manager unless you want to change some other default settings. HID is still working out some kinks with the reader manager application but it beats dealing with configuration cards! Looking forward to more functionality. 

What about 3millID which makes the Lenel and Interlogix mobile reader solution (BlueDiamond)?

 

Agree
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You still need the reader manager to setup and fine tune read range especially if multiple readers are near each other. You can order the readers pre-programmed with Org ID and Mobile Keyset.

Configuration cards were the worst!

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Just a point on range & auto unlock, we have used the HID mobile readers with read range set higher & set to tap & they can passively read the card well, it is true it will only work at 10m+ with the gesture unlock. However after being involved in multiple roll outs obviously you would not do this in a site where you have a greater density or multiple readers are in similar range to avoid the wrong reader picking up the the BLE transmission(such as a corridor with readers on both side of hallyway).

In my opinion long read range use cases are few and far between, I think is only really necessary at vehicle gates & isolated points of entry for convenience. I found that products with auto entry features are more popular in our region with single door applications, I have also seen some manufacturers remove the feature citing nuisance reads when within range.

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What are the prices for BLE credentials in the USA? 

From low to high?

Thanks

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This is a good suggestion. I'll work on a table and include it in our upcoming 'Mobile Access Shootout'.

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