Genetec Terminates Integrator Selling To Fusus / Axon With Separate Business
Competition between Genetec and Fusus is rising.
In this report, we examine the situation based on emails obtained and statements from the integrator and Genetec, including what this means for other integrators doing business with Genetec's rivals.
Fusus has been growing rapidly and is now owned by Axon, which is planning even more aggressive expansion. For background, see:
- "Hacktivist" Targets Fusus, Publishes Map Of Locations
- Axon Acquires Fusus, Expands Into VMS/PSIM, Analyzed
- Axon Fusus Financials, Valuation And Future Analyzed
Executive *******
***** ******* **** ** *** *** sales *********** ** *** ******** *********** letter, ** ******* *******'* ******** ** cancel **** ********** *** ****** ** its ******* ************ **** *******'* ************* rival, *****. *** ********** **** ******** to ***** **** * ******** ******** its ******* ***** / *** **********, and **** ******* *** *** **** a ******** **** *******.
******* ****, ** *** *** *********** business **** **********, *** ** ******* the ******* ***** **** **** ********* if ********* **** * ******* ***** than *****. *** *******, **** ** Genetec's ********** ******** **** **** / support ******* ***** *********** ******** *** solutions, ***** ******* ************ *** ********, saying ** "********** "******** *** ** not, ********* ** ********** ******* **** only ******* ** *********.
Background / ********
******* ********** ***************** ********, ****** "***** ***********." *******, ****** reveal **** ******* ****** * **%+ increase ** ******* ***** **** *** prior **** *** *** **** ****, which ******* *** *** *******.
****** **** ******* ******** *** *********** was ********** ** *******'* *********** **** Fusus, ***** ******* **** "**** ** awkward *******" *** "*******-**********" ** *** sales ****** *** **** ** ********* for ** ***-**** ** ********** *** "meaningful ***************."
******* ******* ** **** ******* ******** before ******* **** ** *****, *** Genetec ******** *** ********* * "****" demo ****, ****** ******* ****** "******** it ********* *****."
***** ***** ********** ** ***** ** APD, ***** ********* ******** **** *******'* separate ********, ********** *** ********** ** the ***** ******* ********. **** ********** Genetec, ******* ** *** ***********. [******** are * ******* ******; *** ******* IPVM ********, ********************* ******** ****** ** *** ****,*** *** *** *** ******, ****** *** ***** ************ ****** ******** of ************ ******* ********* - ******* Power]
***** *** ***********, ******* ********* ** support *** ******** ********, *** ******* had ******* ***** ************ **** ** other ********.
**** ********* ********** *** *********** ******* Genetec *** *** ****** ** ** cancels ** ********** **** ******* *****. It ****** ** ********* ******** ***** what **** ******* *** *********** *** choose ** **** / ******* *********** to *******. **** ********* ************ **** Genetec ** ******* ** ********* ******** perceived ** ****** *********** ** ******** relationships **** *** ***********.
Official *********** ******
***** ** *** **** ******** *********** letter:
Genetec ***** ***** ********** ***** *********** "**** ** ******* *******"
******* *** ******** ****** ********** ***** performance, *******'* **** ****** ************* ******** their ******* ******* "**********" ******** *** do *** **** *********** ******** / lead **** **** *** **** *******' partnership **** ***** **** ** "******* message":
Genetec ******* ** **** ******** ************ ***********
******* ** *********** ******** *** *** not ******* *********** *********, ** *******'* response ** **, **** *********** **** other ******** **** *********** ******** *** also *********** *** *********** ** *******:
******* *** **** **** *,*** ********** channel ******** ****** *** *****, **** of **** ****** ** **** **** competitive ********. ***** *** ***** ** the ******** ******* ******* *** *******, we ***** ** ******** *** ***** to ********* *** *********. **** ** never ****, *** * ******** ** take ******* ** *****.
**** ***** **** ******* ** ******* to ********* ******** ** / **** a *********** ** ********* ******* *********** to ****. ** ****, ** ******* to ** **** ** / *** other ******** **** ** ******** ** the ****** *** ******* / ********* too ******** **** *********** ********.
Integrator **********, ******* **** ***** ** **% **** ****
** ***** ************** **** *******, *******'* founder ******* **** **** *** **** a ****** *** **** ***** *****, led **** *******, *** ********* ******* sales **** *** ***** ****, **** not ******* ***** ***** ** **************, but **** ******* ******** **** *** separate *******.
*** ***’* **** ** *** * was * ******* ****** *** **** 8 *****. ******* ****** ** ******* VMS *** ****** ******* ******** *** then ****** *** ******* ******** *** my ********. ** ******* *** **** sold *** ********* ** *** *** integration *********, *** * **** **** it *** ***** ***** ********** *** my ***** ********* *** *** ** my ******* ****** *********. ****** **** same * **** ****** ** ******* to *********** *** *** ******** *** our ****** *****. **** ** **** got ** **** ****** **** **** wanted *** ********. * **** *** this ** ******* **** ******.
********* **** *** ***** ******* **** up *** *** **** "*****":
** ******* ** **** [*********** ******* Employee] ******* ** **** ** ** a ******, **** ****** *** ***** numbers **** ** **% **** ****. We *** ***** *** *** *** sales ***** ** ************* ************, *** we **** ******* *** ** [*********** Genetec ********].
Integrator ********** ** ***** ** ***, ***** ****** ******* ******* ********
**** ******* ******** **** **** **** introduced ** ***** ** ***, *** Fusus ***** ***** ********** / ********** trailers:
** **** *** *** **** ** the ***** ** *** ******* ** Atlanta *** **** *** *** **** we ******** ******** ***. ******* ****** to ** **** **** ******* *** with ***** ** *** ******* ***** platform. ***** ** **** ******* ** Atlanta *** * *** ********** ** them ** ***. ***** ***** *** product ** ************ *** ***** ** they ***** ***** *** ******** ** their *********.
* ** ****** ****** ** ***** I *** ** *** ******** ** selling *** ******* * ***********. ***** Fusus ********* * **** ******* **** me **** **** ** **** **** of ** ********.
Genetec ******** "****" **** *******, ********** **** *** ****
*******, ****** ******* ******** ** *****, Compass **** **** ******* ** **** trailers ** *******, *** ******* ***** for * "****" **** *******:
***** ** ***** ******** **** ******* did ******** ** ** ***** * demo ******* *** ****, *** * told **** * ***** ** ** for ****. [*********** ******* ********] ****** down ** ***** *** *** ** to ** ** *** **** *** that * ****** ******** ** ********* money. **** ******* ***** **** ******* me ********* ******* ******* * ****’* qualify. *** ***** * **** ******* a **** $**,*** ******* **** **** have ***** ***** ** *** ***** for *********?
Fusus-Sponsored ******* ** ******** *****, ******* *******
** *********, ********* *** *** ***** branded ******* ***** ********* ** ******* events, ***** *** ** ******* **** was "**** ***" *** **** "*******'* have **** **** *** *** **********, a **** ***** ***** *****. *** integrator *******:
*** **** ******* ***** *** *** all ****** *** ******* **** * large ***** **** ** ** *** one *** ** **** ** ** Michigan ***** ********** *** * ****. I ****** * ***** ** ******** as * ****** ** *** * didn’t **** * ***** ** ******** State ** ********* **** ** ***. This ********** *** ** **** *** [Undisclosed ******* ********] ** **** *** then * *** * **** **** another *** **** ******* ****** ** I *** **** *****. * **** them * *** **** ** ****** and **** * *** ******* *** great ****** ** *** ***** ******* to *** *** ****. * *** simply ***** ******* ** *******. * was **** **** *** **** *** and **** * *******’* **** **** that. *** **** ***** * ** the **** **** ** **** *****.
*******, ******* / ***** *** *** branded ******* ****** **** ****:
Integrator ****** *** ******** *********
***** ***** ********, *** ********** ****** he *** *** ******** *********, ** integrator ******* *** * ************* ******* that **** ********.
** ****** **** ** ** ***** "punished" *** * ******* ************ ** a ******** ******* **** **** *** directly ******* **** *******:
***** ***. *** ******* ******** ********* was ** *********** ******* **** **** Genetec. ******* ****** ******** ***. *** my ************* ******* **** **** ** trailers. * *** *** ********* ********* and * ** ***** ******** *** the ******* ** *** ******* * manufactured ** * ********* ******* **** didn’t ******* ** “**** ** ******* message”.
APD ****** **** ******* ******** **** **** ** *** ******* **
****, ** ********* ***** ******** **** running *******'* **, *** **** ********** did * ***** **** ***** / announcement ********, *******, *** ********* **** **** **** ******** ** APD. ************, **** **** ******* *** Genetec ***** **** ******** ** *** Axis ******* (****** *****):
*******, ****** *** **** *****, ** mentions ******* ** ** **** *******:
*** ********** ************ ******* ******** *********, Conyers, **., ** **** *******..
Integrator ******** ** ******* ******** *********
***** ***** **********, *** ********** **** an ***** ** ******* ********** ** support *** ******** ******** / **** they ***:
* ** **** ****** ** ******* my *********. * ** **** **** not ***** **** ** **** ** customer **** **** *******, *** *** fact *** **** **** ** ***** me ** ******* ** ********* * have ********* *** *** **** *** last * ***** ** ********. *** level ** ********* **** ***** **** this ************ ** ***********.
Genetec ******* ***** ****** **** ********
*******, ***** ** ****** **** ********, prior ** **** *****, ******* *** already ***** ****** **** *** "******** Accounts":
**** ***** *****:
**** ******* [******** ****] –
**** **** ** ****** ** *** thank *** *** **** **** ********* – *** ** **** ***we *** ******* ******** **** ******** ******** ** **** **** ***. These are accounts **** ** ****** **** ** *** (********** ** ******) … may day a day or two to get this done but want to assure you we are working on it! [Emphasis added].
Fusus ****** *****, ********** **** **** **** *******
***** *** *********** ** ******, *** go-to-market ******* ***** *** ******* ** largely ********* ** ***** **** ****** (unless **** *** ***** ***** ***** contracts), *** ******* ***** ******* *** channel. ** ********* **** ** **** sold *******, *** *****, *** **** sold *** ********:
*** ****** **** ** * **** sold ******* *** **** ***** **** my ********. ***** ** * ****** to *** **** ******* ****** ** has ** ** **** ** * State ******** ***** ** *** **** in *** **** **** ***** ******* dealers *** * ** *** * State ******** ****** *** * ** punished.
****** **** ******* *** **** $*.** of ***** ** *** **** ** commercial *******. ***** *** **** $***,***’* of ** ******** **** * ***********. Compass *** **** $***,***’* ** ******* to ********* ******* *********. ******* *** sold $*.** ** ** ********.
*** **** * *** **** ***** to ********** ***** **, *** ***, can *** *** "*********"!!!~
**** *** ******** ** ** *** way **** ** ******** **** *** Genetec ***.
* **** ****** **** **** ******* employees **** **** ** ****** ** partners *** ***** ***** ** ** one ***** ****** ******** ****.
* ***** ** ******** **, *** these ********* **** ************* ** ***** reps ** ** **** * ********* decision?
***** *** ********* ********* *** ******** is *** **** ** *** ****** Fields ** ***** ***** *** ******** anymore. ****** ******* ** **** ** the ********* ** ****, *** * shame ******** **** ** **** ***** in ** ***** ** ********* ** lack ** ****** *** ********** *** built *** *******- ********** ********! ** 2 */* ***** ***** *** **** 35 ********* ******* ** *** *********, no ****** *** **** ****** *** their ******** ***.
* ***** ** ******** **, *** these ********* **** ************* ** ***** reps ** ** **** * ********* decision?
**#*,
****** *** *** ******* - *** element **** * *** *** ***** here ** **** ********** **** ** if *** ******** *** **** "*************," where ******* *********, ****** ******** ************ were ********:
****** **** **** [*********** ********] *** not **** *** ******** ** ********* our *********** ********* ** *** ***. These ********* ******* ***** *** ********** from ******** ************.
****** *** ****** ***** ** **** their *** ***********, *** **** (****?) partners ******** ******** ** ******** * year, **'* ** *** ******** *** one ****** ** **** **** * decision. ********?
** ** * ******* * **** and ** ************* *** *** ***** rep ***** *** ***** ** ** as ********. **** ****** ******'* ******* we ***** *** ********.
**** ******** ** ** **********.
***********. ** *** *** **** ** doing * **** **** **, * am ********** ** **** **** ***** this.
**** *** ** **/*** *** ******, whichever *** ******.
**** ** ** *****,********@****.***** ** *** ******* - ******.
* ******* ********* ******** **** **** became ******* ** *** *********** **** what **** ********* ** * ***** competitor. ******** *** ** **** *** disorganization, **** **** *** ********** ** training, **** *********, *** ****, **** to ******** *** *** *********** ** we ***** ******** **** *************.
**** ******** *** **** ** ** individual *********** **** *** * ***** representative ****, *** ***** * ******** manager. ** *** ******* *** * corporate ******** *** *** ****** ** one ******, ******** ********* ** *** chain.
******* ******* ****** **** *.* ***** out ** **, *** **** ******** deliver **** *******. ******* **** **** hurts *** ******* ************ ** *** long ***.
**'* ************* ** *** **** ********* wasted. **** ******* ******* ** ***** on ********** *** **********, *** ** undermining ***** *** ********** ** **** growth.
******* ** *** *** ****, *** investing ** **** ******** ******* ** find ***** **** ****** ************* ****** not ** *********.
** ****'* *** ********* "******* ******* ** *********** *********** ****** (CEO *********)" *** *** *** ***** ** planning *** *** *********. ** ** thats *******.
***** *** ********* **** **** ** lose **** *******, *** *************, * believe ******* ** ** *** ***** of ******* ****** ** ***** *** perceived ******* ******* **** ***'* **** how ** ****** *** ***********.
*** *** *** ***** ** ******** for *** *********. ** ** ***** bearish.
***** * ***** *** ******** **** integrators *** **** ****, * ***'* think ******* ***'* ********** ******** ** bearish. ***** ** *** ******* ********** date ****** ** ******** (****), ** implies **'* ** *** ***-***, ** I ***** **'* ********** ** ****** continuity, ********** ***** **'* **** ***** he ******* ******* ** ** *********** for ******* ** ****.
**** ******** ******* **** *******. ******* them **** ***** *** ******* ************ in *** **** ***.
* ***** **** ** ***** * critical *******. **'* ********** **** **** historically. *** ******** ** *** **** is **** **** *** *** ***** forward. * ** ***** **'* ******** (e.g.,*** *** ***** ** *** ******** For ***********) *** **** ***** ***** ** integrator / ************ ********* **** ********.
***, *****, ** **, ** ** example ** **** - * ***** company **** ************** ***** ******. ***** Genetec ****** **** **** **** **** if ** *** ******* ** *** last *** *****?
***** *** **********?? ******* **** ***** direct ** ***** ****** ****** ********? Senior ********** *** **** ****** "********** Partners *** *****-**********", *** **** *** resonate **** ******** *** ** ******* with!
*** ********** ** **** ***** ** more ******* **** ******* ** ******* direct, ** ** ****, ***** *** owner, *** **** ******.
* **** ******* ********** **** ********. The ******* * *** ********* **** for *** * ****** **** ** keep ** ******* ***** **** ***** to ******.
* *** ********** **** “********* ** trade” ******** ** *** **********.
* *** ******** ***** *** *********** beyond ******. *** **** **** ** sales ***** ** ******, *** ************ so *** *** ***********.
*** *** ***** **** ***** ** they ******. ********** *** *** *** been ******* **** ** ******* *** RSM *** * ******** *****.
****** ****** ***** ******** ** ********* with *****.
******* ** *** ******** ** **** a **** ******* *** **** ***** business ** **% ******* **** ***** commission **** *** ** ****** **********!
** ** ************** ***** **** *** current ********** ** ******** ***** ************** to ******* *** *********, **** ***** representation ****** ********* ***** ** *** rather **** ********* *******.
* **** *** ******* ************* *** goverment ****** ************* **** **** **** for ****** ******* ** ** **** right ***. ******* **** ** * presented ******. ** ********* * ********* off ******* **** *****.
**** ***** ** ***** **** *** building, ***** *** *** ** **** options *****. **** ********* ** ***** goals, *********, ********* *** ***** *** the ******.
"***** * ***** *** ******** **** integrators *** **** ****, * ***'* think ******* ***'* ********** ******** ** bearish. ***** ** *** ******* ********** date ****** ** ******** (****), ** implies **'* ** *** ***-***, ** I ***** **'* ********** ** ****** continuity, ********** ***** **'* **** ***** he ******* ******* ** ** *********** for ******* ** ****."
** *,*** ********* **** ** **** wanted * *** ** **, *** Genetec *** *** *********** ******** *********** success. *******, * ***'* ***** **** this ********* *** *** *******, **** the ********* ** ***** ********** ******** to * ********* ******** **********-******* ********.
**** **** *******? **, *** * can *** * *****-** ******. ****** executive **** ****** **********, ***** - Genetec ************* "*********" *** ** **** presents * **** *********** *********. ********** when ***** **** *** ****** *****, the ********* *** ****** *** *********** is ****.
** ******, ** ** ** ** really ********* ** *********** ************, ** should ******** ** ****, *** ** it *** ***** ********* *** *** long **** *** ******* *********** **************.
******* ** *** ****** *** **** of *****. ***** ** **** ****** out.
*****, ****'* ***** ** ****, *** now *'** **** ** **** **** a ****, **!
*** *** ***** ** *** **** about **********? * *** ******* ***** sells ****** *** **** **** ******* and **** *** **** **** *********** partners.
* ******* ***** ****** **** ***** in **** ****, *** **** **** goes ** **** **** **** ******** "partnership" ** *** ********. *** ******* of ********* *********** ** *** *************, but *** ****** ** **** **** present- ** *** *** ********* **** Genetec **** ***** *** *** **** hard **** *** ********** **** ******** your **** ** ** ********** ** be ****** ** * ************, *** they ******* *** ******** ********** ******* to **** *** ****'** ***** *** a ***** ** *** *** ** the ********** ******** ***** *** ****.
**** * ****** ** ** **** the ***** **** **** **** **** actually ********.