Genetec Terminates Integrator Selling To Fusus / Axon With Separate Business

Published Jun 24, 2024 12:40 PM

Competition between Genetec and Fusus is rising.

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In this report, we examine the situation based on emails obtained and statements from the integrator and Genetec, including what this means for other integrators doing business with Genetec's rivals.

Fusus has been growing rapidly and is now owned by Axon, which is planning even more aggressive expansion. For background, see:

Executive *******

***** ******* **** ** *** *** sales *********** ** *** ******** *********** letter, ** ******* *******'* ******** ** cancel **** ********** *** ****** ** its ******* ************ **** *******'* ************* rival, *****. *** ********** **** ******** to ***** **** * ******** ******** its ******* ***** / *** **********, and **** ******* *** *** **** a ******** **** *******.

******* ****, ** *** *** *********** business **** **********, *** ** ******* the ******* ***** **** **** ********* if ********* **** * ******* ***** than *****. *** *******, **** ** Genetec's ********** ******** **** **** / support ******* ***** *********** ******** *** solutions, ***** ******* ************ *** ********, saying ** "********** "******** *** ** not, ********* ** ********** ******* **** only ******* ** *********.

Background / ********

******* ********** ***************** ********, ****** "***** ***********." *******, ****** reveal **** ******* ****** * **%+ increase ** ******* ***** **** *** prior **** *** *** **** ****, which ******* *** *** *******.

****** **** ******* ******** *** *********** was ********** ** *******'* *********** **** Fusus, ***** ******* **** "**** ** awkward *******" *** "*******-**********" ** *** sales ****** *** **** ** ********* for ** ***-**** ** ********** *** "meaningful ***************."

******* ******* ** **** ******* ******** before ******* **** ** *****, *** Genetec ******** *** ********* * "****" demo ****, ****** ******* ****** "******** it ********* *****."

***** ***** ********** ** ***** ** APD, ***** ********* ******** **** *******'* separate ********, ********** *** ********** ** the ***** ******* ********. **** ********** Genetec, ******* ** *** ***********. [******** are * ******* ******; *** ******* IPVM ********, ********************* ******** ****** ** *** ****,*** *** *** *** ******, ****** *** ***** ************ ****** ******** of ************ ******* ********* - ******* Power]

***** *** ***********, ******* ********* ** support *** ******** ********, *** ******* had ******* ***** ************ **** ** other ********.

**** ********* ********** *** *********** ******* Genetec *** *** ****** ** ** cancels ** ********** **** ******* *****. It ****** ** ********* ******** ***** what **** ******* *** *********** *** choose ** **** / ******* *********** to *******. **** ********* ************ **** Genetec ** ******* ** ********* ******** perceived ** ****** *********** ** ******** relationships **** *** ***********.

Official *********** ******

***** ** *** **** ******** *********** letter:

IPVM Image

Genetec ***** ***** ********** ***** *********** "**** ** ******* *******"

******* *** ******** ****** ********** ***** performance, *******'* **** ****** ************* ******** their ******* ******* "**********" ******** *** do *** **** *********** ******** / lead **** **** *** **** *******' partnership **** ***** **** ** "******* message":

IPVM Image

Genetec ******* ** **** ******** ************ ***********

******* ** *********** ******** *** *** not ******* *********** *********, ** *******'* response ** **, **** *********** **** other ******** **** *********** ******** *** also *********** *** *********** ** *******:

******* *** **** **** *,*** ********** channel ******** ****** *** *****, **** of **** ****** ** **** **** competitive ********. ***** *** ***** ** the ******** ******* ******* *** *******, we ***** ** ******** *** ***** to ********* *** *********. **** ** never ****, *** * ******** ** take ******* ** *****.

**** ***** **** ******* ** ******* to ********* ******** ** / **** a *********** ** ********* ******* *********** to ****. ** ****, ** ******* to ** **** ** / *** other ******** **** ** ******** ** the ****** *** ******* / ********* too ******** **** *********** ********.

Integrator **********, ******* **** ***** ** **% **** ****

** ***** ************** **** *******, *******'* founder ******* **** **** *** **** a ****** *** **** ***** *****, led **** *******, *** ********* ******* sales **** *** ***** ****, **** not ******* ***** ***** ** **************, but **** ******* ******** **** *** separate *******.

*** ***’* **** ** *** * was * ******* ****** *** **** 8 *****. ******* ****** ** ******* VMS *** ****** ******* ******** *** then ****** *** ******* ******** *** my ********. ** ******* *** **** sold *** ********* ** *** *** integration *********, *** * **** **** it *** ***** ***** ********** *** my ***** ********* *** *** ** my ******* ****** *********. ****** **** same * **** ****** ** ******* to *********** *** *** ******** *** our ****** *****. **** ** **** got ** **** ****** **** **** wanted *** ********. * **** *** this ** ******* **** ******.

********* **** *** ***** ******* **** up *** *** **** "*****":

** ******* ** **** [*********** ******* Employee] ******* ** **** ** ** a ******, **** ****** *** ***** numbers **** ** **% **** ****. We *** ***** *** *** *** sales ***** ** ************* ************, *** we **** ******* *** ** [*********** Genetec ********].

Integrator ********** ** ***** ** ***, ***** ****** ******* ******* ********

**** ******* ******** **** **** **** introduced ** ***** ** ***, *** Fusus ***** ***** ********** / ********** trailers:

** **** *** *** **** ** the ***** ** *** ******* ** Atlanta *** **** *** *** **** we ******** ******** ***. ******* ****** to ** **** **** ******* *** with ***** ** *** ******* ***** platform. ***** ** **** ******* ** Atlanta *** * *** ********** ** them ** ***. ***** ***** *** product ** ************ *** ***** ** they ***** ***** *** ******** ** their *********.

* ** ****** ****** ** ***** I *** ** *** ******** ** selling *** ******* * ***********. ***** Fusus ********* * **** ******* **** me **** **** ** **** **** of ** ********.

Genetec ******** "****" **** *******, ********** **** *** ****

*******, ****** ******* ******** ** *****, Compass **** **** ******* ** **** trailers ** *******, *** ******* ***** for * "****" **** *******:

***** ** ***** ******** **** ******* did ******** ** ** ***** * demo ******* *** ****, *** * told **** * ***** ** ** for ****. [*********** ******* ********] ****** down ** ***** *** *** ** to ** ** *** **** *** that * ****** ******** ** ********* money. **** ******* ***** **** ******* me ********* ******* ******* * ****’* qualify. *** ***** * **** ******* a **** $**,*** ******* **** **** have ***** ***** ** *** ***** for *********?

Fusus-Sponsored ******* ** ******** *****, ******* *******

** *********, ********* *** *** ***** branded ******* ***** ********* ** ******* events, ***** *** ** ******* **** was "**** ***" *** **** "*******'* have **** **** *** *** **********, a **** ***** ***** *****. *** integrator *******:

*** **** ******* ***** *** *** all ****** *** ******* **** * large ***** **** ** ** *** one *** ** **** ** ** Michigan ***** ********** *** * ****. I ****** * ***** ** ******** as * ****** ** *** * didn’t **** * ***** ** ******** State ** ********* **** ** ***. This ********** *** ** **** *** [Undisclosed ******* ********] ** **** *** then * *** * **** **** another *** **** ******* ****** ** I *** **** *****. * **** them * *** **** ** ****** and **** * *** ******* *** great ****** ** *** ***** ******* to *** *** ****. * *** simply ***** ******* ** *******. * was **** **** *** **** *** and **** * *******’* **** **** that. *** **** ***** * ** the **** **** ** **** *****.

*******, ******* / ***** *** *** branded ******* ****** **** ****:

IPVM Image

Integrator ****** *** ******** *********

***** ***** ********, *** ********** ****** he *** *** ******** *********, ** integrator ******* *** * ************* ******* that **** ********.

** ****** **** ** ** ***** "punished" *** * ******* ************ ** a ******** ******* **** **** *** directly ******* **** *******:

***** ***. *** ******* ******** ********* was ** *********** ******* **** **** Genetec. ******* ****** ******** ***. *** my ************* ******* **** **** ** trailers. * *** *** ********* ********* and * ** ***** ******** *** the ******* ** *** ******* * manufactured ** * ********* ******* **** didn’t ******* ** “**** ** ******* message”.

APD ****** **** ******* ******** **** **** ** *** ******* **

****, ** ********* ***** ******** **** running *******'* **, *** **** ********** did * ***** **** ***** / announcement ********, *******, *** ********* **** **** **** ******** ** APD. ************, **** **** ******* *** Genetec ***** **** ******** ** *** Axis ******* (****** *****):

IPVM Image

*******, ****** *** **** *****, ** mentions ******* ** ** **** *******:

*** ********** ************ ******* ******** *********, Conyers, **., ** **** *******..

Integrator ******** ** ******* ******** *********

***** ***** **********, *** ********** **** an ***** ** ******* ********** ** support *** ******** ******** / **** they ***:

* ** **** ****** ** ******* my *********. * ** **** **** not ***** **** ** **** ** customer **** **** *******, *** *** fact *** **** **** ** ***** me ** ******* ** ********* * have ********* *** *** **** *** last * ***** ** ********. *** level ** ********* **** ***** **** this ************ ** ***********.

Genetec ******* ***** ****** **** ********

*******, ***** ** ****** **** ********, prior ** **** *****, ******* *** already ***** ****** **** *** "******** Accounts":

IPVM Image

**** ***** *****:

**** ******* [******** ****] –

**** **** ** ****** ** *** thank *** *** **** **** ********* *** ** **** ***we *** ******* ******** **** ******** ******** ** **** **** ***. These are accounts **** ** ****** **** ** *** (********** ** ******) … may day a day or two to get this done but want to assure you we are working on it! [Emphasis added].

Fusus ****** *****, ********** **** **** **** *******

***** *** *********** ** ******, *** go-to-market ******* ***** *** ******* ** largely ********* ** ***** **** ****** (unless **** *** ***** ***** ***** contracts), *** ******* ***** ******* *** channel. ** ********* **** ** **** sold *******, *** *****, *** **** sold *** ********:

*** ****** **** ** * **** sold ******* *** **** ***** **** my ********. ***** ** * ****** to *** **** ******* ****** ** has ** ** **** ** * State ******** ***** ** *** **** in *** **** **** ***** ******* dealers *** * ** *** * State ******** ****** *** * ** punished.

****** **** ******* *** **** $*.** of ***** ** *** **** ** commercial *******. ***** *** **** $***,***’* of ** ******** **** * ***********. Compass *** **** $***,***’* ** ******* to ********* ******* *********. ******* *** sold $*.** ** ** ********.

Comments (18)
UM
Undisclosed Manufacturer #1
Jun 24, 2024

* ******* ***** ****** **** ***** in **** ****, *** **** **** goes ** **** **** **** ******** "partnership" ** *** ********. *** ******* of ********* *********** ** *** *************, but *** ****** ** **** **** present- ** *** *** ********* **** Genetec **** ***** *** *** **** hard **** *** ********** **** ******** your **** ** ** ********** ** be ****** ** * ************, *** they ******* *** ******** ********** ******* to **** *** ****'** ***** *** a ***** ** *** *** ** the ********** ******** ***** *** ****.

**** * ****** ** ** **** the ***** **** **** **** **** actually ********.

(11)
(5)
Avatar
Chris Ritter
Jun 24, 2024
Aqua-Logix

*** **** * *** **** ***** to ********** ***** **, *** ***, can *** *** "*********"!!!~

(5)
UI
Undisclosed Integrator #2
Jun 24, 2024

**** *** ******** ** ** *** way **** ** ******** **** *** Genetec ***.

* **** ****** **** **** ******* employees **** **** ** ****** ** partners *** ***** ***** ** ** one ***** ****** ******** ****.

* ***** ** ******** **, *** these ********* **** ************* ** ***** reps ** ** **** * ********* decision?

(1)
(3)
Avatar
Chris Ritter
Jun 24, 2024
Aqua-Logix

***** *** ********* ********* *** ******** is *** **** ** *** ****** Fields ** ***** ***** *** ******** anymore. ****** ******* ** **** ** the ********* ** ****, *** * shame ******** **** ** **** ***** in ** ***** ** ********* ** lack ** ****** *** ********** *** built *** *******- ********** ********! ** 2 */* ***** ***** *** **** 35 ********* ******* ** *** *********, no ****** *** **** ****** *** their ******** ***.

(3)
(4)
(2)
(3)
JW
Jermaine Wilson
Jun 24, 2024
IPVMU Certified

* ***** ** ******** **, *** these ********* **** ************* ** ***** reps ** ** **** * ********* decision?

**#*,

****** *** *** ******* - *** element **** * *** *** ***** here ** **** ********** **** ** if *** ******** *** **** "*************," where ******* *********, ****** ******** ************ were ********:

****** **** **** [*********** ********] *** not **** *** ******** ** ********* our *********** ********* ** *** ***. These ********* ******* ***** *** ********** from ******** ************.

****** *** ****** ***** ** **** their *** ***********, *** **** (****?) partners ******** ******** ** ******** * year, **'* ** *** ******** *** one ****** ** **** **** * decision. ********?

(1)
UI
Undisclosed Integrator #2
Jun 24, 2024

** ** * ******* * **** and ** ************* *** *** ***** rep ***** *** ***** ** ** as ********. **** ****** ******'* ******* we ***** *** ********.

**** ******** ** ** **********.

(2)
(2)
JW
Jermaine Wilson
Jun 24, 2024
IPVMU Certified

***********. ** *** *** **** ** doing * **** **** **, * am ********** ** **** **** ***** this.

**** *** ** **/*** *** ******, whichever *** ******.

**** ** ** *****,********@****.***** ** *** ******* - ******.

(1)
UI
Undisclosed Integrator #3
Jun 24, 2024

* ******* ********* ******** **** **** became ******* ** *** *********** **** what **** ********* ** * ***** competitor. ******** *** ** **** *** disorganization, **** **** *** ********** ** training, **** *********, *** ****, **** to ******** *** *** *********** ** we ***** ******** **** *************.

**** ******** *** **** ** ** individual *********** **** *** * ***** representative ****, *** ***** * ******** manager. ** *** ******* *** * corporate ******** *** *** ****** ** one ******, ******** ********* ** *** chain.

******* ******* ****** **** *.* ***** out ** **, *** **** ******** deliver **** *******. ******* **** **** hurts *** ******* ************ ** *** long ***.

**'* ************* ** *** **** ********* wasted. **** ******* ******* ** ***** on ********** *** **********, *** ** undermining ***** *** ********** ** **** growth.

******* ** *** *** ****, *** investing ** **** ******** ******* ** find ***** **** ****** ************* ****** not ** *********.

** ****'* *** ********* "******* ******* ** *********** *********** ****** (CEO *********)" *** *** *** ***** ** planning *** *** *********. ** ** thats *******.

***** *** ********* **** **** ** lose **** *******, *** *************, * believe ******* ** ** *** ***** of ******* ****** ** ***** *** perceived ******* ******* **** ***'* **** how ** ****** *** ***********.

(3)
(1)
(3)
JH
John Honovich
Jun 24, 2024
IPVM

*** *** *** ***** ** ******** for *** *********. ** ** ***** bearish.

***** * ***** *** ******** **** integrators *** **** ****, * ***'* think ******* ***'* ********** ******** ** bearish. ***** ** *** ******* ********** date ****** ** ******** (****), ** implies **'* ** *** ***-***, ** I ***** **'* ********** ** ****** continuity, ********** ***** **'* **** ***** he ******* ******* ** ** *********** for ******* ** ****.

**** ******** ******* **** *******. ******* them **** ***** *** ******* ************ in *** **** ***.

* ***** **** ** ***** * critical *******. **'* ********** **** **** historically. *** ******** ** *** **** is **** **** *** *** ***** forward. * ** ***** **'* ******** (e.g.,*** *** ***** ** *** ******** For ***********) *** **** ***** ***** ** integrator / ************ ********* **** ********.

***, *****, ** **, ** ** example ** **** - * ***** company **** ************** ***** ******. ***** Genetec ****** **** **** **** **** if ** *** ******* ** *** last *** *****?

Avatar
Chris Ritter
Jun 25, 2024
Aqua-Logix

***** *** **********?? ******* **** ***** direct ** ***** ****** ****** ********? Senior ********** *** **** ****** "********** Partners *** *****-**********", *** **** *** resonate **** ******** *** ** ******* with!

(1)
(3)
(1)
JH
John Honovich
Jun 25, 2024
IPVM

*** ********** ** **** ***** ** more ******* **** ******* ** ******* direct, ** ** ****, ***** *** owner, *** **** ******.

(2)
Avatar
Chris Ritter
Jun 25, 2024
Aqua-Logix

*** ** ** **** ****** *** 50's

(1)
(2)
JH
John Honovich
Jun 25, 2024
IPVM

**** **** **** ** *** ** is ******* ** **** * ********** plan.

(3)
UI
Undisclosed Integrator #4
Jun 25, 2024

* **** ******* ********** **** ********. The ******* * *** ********* **** for *** * ****** **** ** keep ** ******* ***** **** ***** to ******.

* *** ********** **** “********* ** trade” ******** ** *** **********.

* *** ******** ***** *** *********** beyond ******. *** **** **** ** sales ***** ** ******, *** ************ so *** *** ***********.

*** *** ***** **** ***** ** they ******. ********** *** *** *** been ******* **** ** ******* *** RSM *** * ******** *****.

****** ****** ***** ******** ** ********* with *****.

******* ** *** ******** ** **** a **** ******* *** **** ***** business ** **% ******* **** ***** commission **** *** ** ****** **********!

(1)
(1)
UI
Undisclosed Integrator #3
Jun 25, 2024

** ** ************** ***** **** *** current ********** ** ******** ***** ************** to ******* *** *********, **** ***** representation ****** ********* ***** ** *** rather **** ********* *******.

* **** *** ******* ************* *** goverment ****** ************* **** **** **** for ****** ******* ** ** **** right ***. ******* **** ** * presented ******. ** ********* * ********* off ******* **** *****.

**** ***** ** ***** **** *** building, ***** *** *** ** **** options *****. **** ********* ** ***** goals, *********, ********* *** ***** *** the ******.

"***** * ***** *** ******** **** integrators *** **** ****, * ***'* think ******* ***'* ********** ******** ** bearish. ***** ** *** ******* ********** date ****** ** ******** (****), ** implies **'* ** *** ***-***, ** I ***** **'* ********** ** ****** continuity, ********** ***** **'* **** ***** he ******* ******* ** ** *********** for ******* ** ****."

** *,*** ********* **** ** **** wanted * *** ** **, *** Genetec *** *** *********** ******** *********** success. *******, * ***'* ***** **** this ********* *** *** *******, **** the ********* ** ***** ********** ******** to * ********* ******** **********-******* ********.

**** **** *******? **, *** * can *** * *****-** ******. ****** executive **** ****** **********, ***** - Genetec ************* "*********" *** ** **** presents * **** *********** *********. ********** when ***** **** *** ****** *****, the ********* *** ****** *** *********** is ****.

** ******, ** ** ** ** really ********* ** *********** ************, ** should ******** ** ****, *** ** it *** ***** ********* *** *** long **** *** ******* *********** **************.

(3)
(3)
UI
Undisclosed Integrator #4
Jun 25, 2024

******* ** *** ****** *** **** of *****. ***** ** **** ****** out.

(1)
(1)
UI
Undisclosed Integrator #5
Jul 01, 2024

*****, ****'* ***** ** ****, *** now *'** **** ** **** **** a ****, **!

JH
John Honovich
Jul 01, 2024
IPVM

*** *** ***** ** *** **** about **********? * *** ******* ***** sells ****** *** **** **** ******* and **** *** **** **** *********** partners.