****** **** ****, ** examine **** *****, ******** from ******* *** *** potential ******** **** ***-******** cause.
Second **** ** * *****
**** ** *** *** first **** **** ******* has **** **** **** 12 ****** ******* ***** software ********. ***** *** also ** ***** ******* in **** ***** *** between ******** ****** *.* and *.*.
What ** ******** ** ******* ***
*******'* ******** *********** ********* (SMA) *******, ************* ***************** *** ***** *** channel ******** ****-**** **** and ***** *******, *** major *** ***** ******** updates.
What ******* **** * ******* ******** *****'* *** ** ***
******* ********* *** ***'* purchase **** ******* ***** system ******* *** ******* called ******* ******** (**) and ********** ******* (***). These ******* *** ********, bug ***** *** *** hardware ******* (******* ** other ************'* ****** ********). Support ** **** ********* online ******* *******'* ********* Assistance ******, *** ***** 2 ** ****** *************** is ******* ** * per ****** ***** ****.
************, ** * ******** purchases ** *** ***** a *** ** ********, they **** ** *** backcharges. **** **** ** typically ********** ** *** pro-rated **** ** *** support ******** ****** *** gap, **** ****** *** customer ******** ** ******* during **** ****.
Genetec ********
******* ********* ** **** about *** ***** *** no ***** ******* ** 2018 *** ** **** plan ** ******* ****** version ******* ***** *******:
*****, **** *** * bit ***-******* *** ** – ** ******* ** put * *** **** emphasis ** **’* *** CU’s, *** ***** * massive **** ** ********* how ** ***** *** release *** ******** ****** platform.*************, **** ***** **** we *** *** *** our ***** *-* ***** release *****.*** **** **** ** that **** ********** **** help ** ******* *** release *****.
*** *** *** *****, we ***** * *********** amount ** ***** **** the ******** ******* *** SR’s. ** ****, * quick **** ** ***** software ******* ** *** security ***** ***** ** indicate **** ** ***** have **** ************ ** not ******* **** ** our **’* **** *** releases.** **** ***** ***+ cameras, **+ *******, *** several ************* ********* ** Security ****** (* ***** updates ** ******* *******, Citigraf, *********, ***.).
*** **** ****, ** aim ** ** **** to *** ******** ******* and ******* * **** regular *** ******* *****.
**** ******** ***** *** they **** ** ***** yearly **** ** ******* and **** **.* ** expected:
** *** ****** ******* to ******* *** *********** processes. **’** ********** ******* some ******* ********** *** development ** *.* **** we’ll ***** **** ** the *********** ** ******** Center ***** *******. ** are ********* ********** *** 5.8 ******* *** *** will ********* ** ******* a ****** ******* **** soon (** * *** weeks - ****** *** weeks) ** *** *** judge ******* ** *** the **** *** ***** it.
New ******** *** ******** **** ********
**** ** *** ******* improvements *** ****** ******* in **** **** *** additional **** ********, *** included ** *** **** software/SMA. ************, ******* ***** development **:
******* ************* ********* ** Security ****** (* ***** updates ** ******* *******, Citigraf, *********, ***.)
**** ** ***** *** included **** ******** ****** and *** ********* ***-** solutions, ***** ******* ***** only ******* * ***** percentage ** *** *****.
Service ******* ******* ********
**** **.* ******* ********, which ** *** ******* the *** ******** ********** video **-********* (** ***** encryption *******), *** ****** health ****** *** * "trusted *********" ********* (*** easier *********** ** * secure ******-****** **********). ****, they ***** ********* ******** support.
***** ** ****, * few ******* ******* ********* included ** ******* ******** that *** ***** ***** version ******** *** ***** included ****** **** ****** support, ********** ****** ******* simultaneous ****** ***** ** 64, *** ****** ***** metadata ******* *******.
Justification ************* **** *** ****
*** *** **** ****** justifications *** ******* **** for ***** **** ***:
- ******** ***** *****: ********** *** ******** costs *********** ******* ** money ** *** *** vendors **** * *** to *** **** *** the *** ******** *** improvements **** **** ***.
- ** **** **: *** ******* ********* cite *** ****** **** is **** ********** ** systems. *** ************ *** (1) **** ** * regular ******** ******** *** (2) ** *** ** not ****** **, *** are *** ************* *** IT *****.
**** ******** ***** ** undermined **** ********* *** not ********* *** ******** despite ****** *********** ******* of *****. *******, ** more ***** ************* **** yearly ************* ****** ********** video ************, *** ********** IT ******** ************* **** offer *************, *** ****** justification ***** ******** ** drive ********.
Milestone ******* ******* * *** ***** ***
********* *** * ******* gap ***** ***** ******* ******** in ****. **** **** - 2018 ********* ********* ** releasing ******* *********, *** they **** **-********** *** major ****** *******, ******* focusing ** *********** ******* on * ******* ********.
5.8 ****** ****
******* ***** **** **** planning ******** ****** *.* release **** *** ******** the ********* *** ******** and *******, ********* **** monitoring *******, *** ****** app, *** ************* *******:
***** *** * *** important *** ************ ********** in ******** ****** *.* that **** ******* *** users, ********** ** *** type ** ****** ** modules ** ***** ******. One **** ** * new **** ********* **** that **** *** ***** create ********** ******* ** consolidate *** *********** ****’* important ** ***** ***-**-*** operations. **** ***** ** a *** ** ***** streams, ****-**** ******* *** charts, *** *******. ** it ***** ** ********, health *** ********** ******* to ******* ****** ****** health ** **** ****.
**’** **** ******* * new ******* ****** *** alongside *.*. ** **** focus ** *************, **** features **** ** *****-** messaging, ****** ******* *** such. ** **** **** streamline **********, **** *** role ******** ** *** core ******* *******.
******** ****** *.* **** also ******* *** ***** to ***-** *** ****** their *******, **** * focus ** **********. ***** will ** **** ** modify ****** *** ****** settings ****** ********* ***** in * **** ********* way. **’** **** ********* door ********* *** ****** control ***********.
*******, ************* *** ********** are **** * *** focus ** *.*. ***** are ******* ************ ** the ********* *** ***** Router ***** **** **** improve *********** *** ******** downtime ** *** ***** of ** ******. **’** also ******* ******** ***** stream *** ********* ********** options, *** * ***, unified ********* **** **** detect ****** ********* ** quality ************* ****** ** normal **** *** ****.
Comments (33)
Undisclosed Integrator #1
Nice Article. We are a Genetec dealer and this was more info than we get out of our rep :(
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Nathaniel Lam
Interesting article. Genetec came into our office 2 weeks ago to present a new development with their transportation system software module, so perhaps their resources are spent in another industry? (who knows)
May I ask in other people's opinion, for an enterprise system with IDS/ACS/VMS combined, who has a higher value per dollar, Security Center or others like LenelS2 | SWH | Milestone | etc accounting for annual fees & subscriptions?
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Undisclosed #4
What’s SUP with that?
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Undisclosed Integrator #5
"We’ll also introduce door templates for access control deployments." Finally this was one of the worst lack of a feature in Genetec. It made anything more than a couple of doors a real pain to deliver.
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Undisclosed End User #6
It is frustrating as they have focused on developing components such as CitiGraf & Mission Control for a few clients and the core offering has become stagnant. For the amount of growth that they continue to show on an annual basis very little has been done to improve the core product offering. The last time the Legacy Mobile App for Android was updated was on Nov 2, 2015. The last time the New Mobile App for Android was updated was on Dec 21, 2017. Product development is steered by the demands and feature requests of the larger clients.
It is refreshing to know that 5.8 is 'coming soon'. However, history proves that an additional 2 months can be added to that timeline at a minimum.
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Kyle Folger
I'm not familiar with Genetec's versioning but why do they consider 5.2 to 5.3 a major release? That is generally a minor release. Major to me would be 5.x to 6.x. I know some that don't follow this common practice such as Microsoft's public version numbers of windows that they market with. I'm just curious.
Usually when the first number changes, I look to read/study the release notes. For second number changes I skim the release notes as I don't expect things to break but am somewhat cautious. When the third digit change, I feel safe upgrading perhaps near the end of the week. For almost all upgrades though, I like backups because feeling too comfortable can really sting when you get burned by a failed upgrade. I don't like when release notes aren't included. Sometimes reading them gives you a sense of if you need/should upgrade now or not. When they aren't included, I always wonder if the company is hiding something.
Or you could be like Netgear, offer an update that bricks the switch and not provide a console port to be able to fix it without having to get a replacement.
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Phil Shanahan
I think 'Annual VMS Licences' is an inaccurate description for how licensing and SMA's work. When you buy a channel license and module/feature/integration licences from any VMS or Access Control vendor (at least all the systems I've used) its a perpetual licence that never expires, its yours to use forever on the version of the product you bought.
The SMA is for manufacturer support and software upgrades past the version you purchased, if you don't have an SMA your system doesn't stop working so its not an 'annual license' to use a product its a 'support and upgrade agreement' that can be renewed in yearly/two/three/four/five year agreements.
In the case of Genetec they don't block your ability to expand your system if you don't have an SMA. If you have an out of SMA system that you want to add 10 cameras to, you just buy 10 more channel licences and add your new cameras. I know that some vendors don't do this and this is where customers feel aggrieved, they buy a system on a given version with maybe a 1 year SMA and then two years later want to add some cameras or doors. The vendor wont let them add channels to their system until they renew (and often back pay) their SMA. I've see lots of end users rip and replace system because of this!
Some end users get good value from their SMA's as the upgrade their systems often and have a big enough system and diverse enough requirement that the new features they get are valued and actually useful to them whilst some don't update at all and pay for something they never actually use.
I realise I'm coming across very pro Genetec and pro SMA here so I just want to say that I agree with the SMA concept and it is pretty standard across the software industry as a whole but I think Genetec and pretty much all of them out there charge too much.
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Undisclosed End User #8
My hope is that they put more future development effort into the Synergis side of the house as I feel that they are relatively weak with respect to access control capabilities. If you need to configure an alarm on an input not associated with a door object, that cannot be acknowledged until the alarm condition clears - you must first create a zone to accomplish this. An example of this would be an emergency door status switch. If configured with just an event to action that triggers an alarm, it could be acknowledged and cleared off the alarm monitoring task by the security guard while the door is still open. Having to create a zone for this is way too complicated for such a basic access control alarm.
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Undisclosed #9
As I stated in the Milestone string linked to in this OP, 'the deal' is (or should be) what matters - and I think this perspective is on-target for most users of anything that has a 'deal' built into recurring costs.
If you charge customers for annual licensing fees, these same customers are assuming that they will get something of value (that year) from their annual licensing fee outlay.
If a company charges annual licensing fees and produces no new product based on the core install (i.e. not new paid features) then the company should refund all monies taken in via annual licensing fee schemes.
Except they never do.
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Undisclosed End User #6
Nothing against developing platforms that are needed for airports, city wide surveillance or justice systems; but don't waste developers that are employeed to develop the core platform and engage them to work on platforms for a niche market while leaving the rest of the customers without innovation. Hire more developers to develop the platforms that are built based purely on the requests or demands of the large accounts /clients.
How many feature requests on the core platform have been prioritized for the general Genetec Client base? And if 'big client A' wants feature XYZ then it becomes a project and eventually a plug-in or core role or cloud based platform integrated with Security Center.
A minimum 6 month SMA (Advantage) extension should be gifted to all customers for the lack of innovation to the Core Platform from a company that prides itself on innovation.
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Undisclosed End User #6
5.7 SR5 was released yesterday with minor updates:
What's new in Security Center 5.7 SR5
With each release, new features, enhancements, or resolved issues are added to the product.
Platformenhancements: There are no new platform enhancements in Security Center 5.7 SR5.
Video enhancements: The following video enhancements are included in Security Center 5.7 SR5: General enhancements • Improved configuration of HttpsOptions: HttpsOptions on the Archiver role can now be configured in a new Advanced security settings section in Config Tool.
Hanwha enhancements • Support for Hanwha Techwin PNM-9320VQP: The Hanwha Techwin PNM-9320VQP can now be added to Security Center. Smart zoom must be configured on the unit web page before adding the unit to Security Center.
KiwiVision™ video analytics 4.1 GA enhancements • Support for object detection analytics: You can now use the KiwiVision™ video analytics module to detect objects left in or removed from a scene, such as unattended luggage. • Predefined and custom analytics scenarios: You can now choose from different types of analytics scenarios to use as starting points to accelerate configuring video analytics. The settings that are available in predefined scenarios vary depending on the use case that they are designed for. For cases that are not covered by the predefined scenarios, you can use custom-type scenarios, which have all settings available for configuration. For more information, see "About analytics scenarios" in the KiwiVision™ Video Analytics Guide.
Accesscontrol enhancements There are no new access control enhancements in Security Center 5.7 SR5.
LPRenhancements There are no new LPR enhancements in Security Center 5.7 SR5.
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Sean Patton
Genetec announced 5.8's release today, and we have added it to our list of VMS tests.
There is information about the release in a Genetec Blog post.
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