Genetec Favorability Results 2017

By: John Honovich, Published on Jan 16, 2017

In the race to the bottom and flight to 'solutions', Genetec has taken a contrary path. The company remains independent, focusing up market, without slashing prices nor getting into the camera business.

100+ integrator respondents provide feedback on the favorability of that approach, examining how much that approach has helped or hurt Genetec.

Statistics ********

*******'* ******* ************ ******* were ******* ***** *******, though *** ** *** top ****:

** **********, ******* *** a **** ***** ** neutral *********. ***** ****** all *********** **** *** Genetec ***, **** *********** responded **** ******** ** 'never **** ****' ** 'no **********', ********** *******'* high-end ******* ******* ********* and ********** ****** ************.

********

*** **** ******** ***** theme ******* *** *******'* advanced **********:

  • "********* ******* ** ******* Security ****** *** ******* richness, ******* *** *********"
  • "**********, ******** ******* ***********"
  • "*** ** *** *** and **** ***** ** the *****"
  • "****-******** ******* **** **** of ********, **** ***** security, ******** ********"
  • "********** *******. ******** **** technology. ********** ********* ************ with ******* ********. ******* level ** *************** (** that * ****?) ** all ****** ****** *** adaption ** *** **** difficult *********."
  • "******* ********* ** **** strides ** *** ******. Their ***** ******* ** top ****."
  • "**** ********. **** *****. Smartest **** ** *** industry."
  • "**** **** ** ** the **** ************ ******** a ****** *** **** end ***** *** ***********. This ******* ** **** innovative *** *** ***** benefit ** ***** ***********."
  • "** *** * **** fan ** *** *** that ******* ******* ****** control *** ***** **** a ****** ******** ********. Their ********** **** ****** levels ** ****** ******* has ******* ** **** fruit *** ***** * lot ** ******* *** the ****** ** ***** of *********"
  • "******* *** ********* ***** what **** **** **** do **** -- *** high ***. **** *** guaranteed * **** ** the ***** *** *** large *************, *** *** good ******."

******* ********* ** *** of, ** *** *** most, ******** ***. *** in **** ********, **** are *********** * ****, with ***** '***********' ** access *******, ***** *** party *******, **** ** rival *** *******, ****** introduction ** '******* *******', *** ********** ***** functionalities. *** ****, ***:******* ******** ****** ******,******* ***** **************** ****** *** ****** tested.

*********

** ********, *** **** common ******** *** ******* was ***** ******* *******:

  • "***** *** *********"
  • "**** **** **** ** ownership ** *** ******* in *** ********"
  • "*** *******, *** *********"
  • "********* **** *********"
  • "*** ******. ********* *** fees *** *** ** high *** **** **** trying ** *** * hold ** ****** ******* their "****" ***** *******"
  • "*******, ********* ********! ******** worth ** *** ********* often **** **** *** to *****."
  • "* ****** **** ******* software *** **** ****** a *** ** ***** for ******** *** ******* systems ** ****** *********** because **** **** ** many ********* *******. *** can **** **** ******* IF **** ******** *** a ******* ******** *** the **** *** ****** expensive ********."
  • "**** ******* (******** *** cost ** ****** **-************* is *****)"

** ** *** ** ~$500 ** ******* ****, Genetec ********* ******* ******** of ******* *** ****** plus ******* ******* / maintenance **** **** ********** fees *** ******** ********.

**** ******* ******* *** positive ************ ***** **** their ******** ******** ******* their ******* ** **** customers. ** *** **** time, *** ******* ** a ******* *** ******* for **** ** *** market.

*******

********** ******** ** ******* support *** *****, ********* positive, *** **** *** main ********* ***** ***** how ** ** ******* restricted / ****** ** is:

  • "******* ***** ** ****** and ***********, **** *** end-users *** ***********."
  • "********* *** **** *** way *** **** *** good **** ****** ** get * **** ** anyone ******* ***** "****" email *******. ******** * do *** * ***** its ****** * ******* one **** **, '**** you ******* *** *** correct ** *******?' ** they ***** ** ** the ******."
  • "*** *** **** **** support ** **** ******** has * ******* ******** AND *** **** *** passed ********* ********."
  • "**** ******* (******** *** cost ** ****** **-************* is *****)."

**** *** **** ** hardware / *** *******, support **** *******'* *********** has ******* **** ***** away *** **** ** anyone *** *****. *******, given *** ******** ******** / ********** ** *******, giving **** ******* ***** be **** **** ********* / ******.

********

* ****** ** *********** called ******* *** ** their ********:

  • "**** **** * *** attitude"
  • "**** ******** ***** **** by ***** ********* ********. They're *** *** *****, treating *********** **** *********."
  • "***** **** ******* ****** you **** *** **** nothing *** ***** * lot ** ******** **** re-troubleshooting **** *** ***** have ******* ****."
  • "** *** ****'* * huge **********, **** ***'* want ** **** ** you."
  • "********: *** **** **** Lenel *******. *** *** for ***** ********. **** are ********* ***** ** their ******** ($$), ***** is **** ***** ** their * ** ***** approach"
  • "******* *****, ****** *****, engineering, **** ******* *** have * ****** **** thou ********."
  • "**** **** ** *** of ********* **** ** unnecessary."

*******

**********'* ******* ********** ** Genetec ** ********** **** Genetec's *** ******** ** the ****** - ******** on ******** *********** *** the **** *** ** the ******* ** *** mass ******. ** **** be ******** *** ******* to ******** ******* ** growing * ************* **** on *** **** ** their ******, ***** **** their *******, ******* *** attitude *** ************ ** mass ****** *****.

Comments (16)

I appreciate Genetec's technical contributions, however all the cosmetic bells and whistles seem to be revenue driven. This culture is good as while they sit at the top other VMS can simply replicate the exact  concepts and features at significantly lower costs. Genetec is rewarded for their design implementations to the industry by way of that ever expanding customer base. You have to ask yourself if this model is sustainable to deliver new features not seen anywhere else. Perhaps one can look at other software companies in other markets for comparable data, investors do this so they can forecast where to lay eggs. The access control of Genetec needs help, why are they trying to build controllers? Software house does this exact same model with their GCM controller. Why can't you guys make these controllers virtual and dynamic. I can then move any reader to any virtual controller within my environment without the hardware/license factor. Try to look at it this way; what if Cisco made a controller for every 16 phones they wanted to place in the field?

Ok, I got off topic, sorry. Genetec...keep up the hard work and pave the way for other companies that do not have those deep engineering pockets to fund widget development. We can all benefit, Customers, Integrators and Manufacturers that are all trampling over ourselves for a cool ISC West Booth this year. HID Vertx, seriously?...

If you liken this industry to the automotive industry, Genetec is the BMW of the software world. Sure, you can buy a Hyundai Genesis for less money and still get a really great car. But BMW drivers are drawn to the performance, beauty and innovative spirit behind the "Ultimate Driving Machine". BMW does not build cars for people that just need a car to get to work. They build cars for people that are passionate about how their car drives and looks. I believe that Genetec has a similar philosophy in their product approach. They don't build a VMS for people that just need a way to record their video. You can scratch that itch at Costco or Sams. Genetec builds a performance platform for users that demand a higher standard with more enhancements. Sure, they would both love to capture more of the market, but not by cheapening the product. BMW built a 2-series and 1-series line to fit a small form factor and more cost conscious buyer; however, those drivers still desire the BMW performance. Similarly, Genetec created Stratocast and Security Center Compact for those same types of buyers; those that want superior performance, but have smaller system requirements. Genetec is not a mainstream brand anymore than BMW is, but their name should be synonymous with high performance and innovation. 

For what its worth, I drive a pickup truck and have never owned a BMW, but I relate to their vision.

Andrew, I used to say that about our own VMS offerings. I won't say which because it doesn't matter. But we stopped saying it because most customers were right in replying, "I don't use BMW/Cadillac/Rolls Royce cars in my business, why would I pay for a CCTV equivalent of one?"

Luxury cars are seen as that, luxury. You may want a BMW like website for your business, or BMW like A/V for your business, or BMW like styling for your office furniture so your clients think highly of you, but security systems are seen as more of a utility, I think.

Sorry, the analogy started off good, but #2 you took it a bit too far. There still are markets where security systems are not just utility, they are mission critical, integral to the task at hand. And it's not about luxury or status. It's about necessary features and performance to get the job done.

Und 3, I understand your point on it, but I you're assume I don't think there is value in having reliability and performance in something that is utility. I think we are saying the same thing. Look at it like this, a business needs a vehicle to shuttle around dozens of bags mulch around to it's local stores. A Ford Ranger might do it, but it struggles with the load every-time, so it's not going to last and isn't very efficient. You could use a Cadillac Escalade EXT.... but why?! You get a Chevy Silverado or Ford F150 or F250. More power and reliability than the Ranger and gets the job done better, and for a lot less than the Cadillac. You get better utility. The only reason you'd get the Cadillac is because it has something you really want or need that the lesser expensive trucks don't have, but how often would that be.

No, we are not saying the same thing. You are implying that there is practically no market for Genetec. And I disagree.

I did not intend to imply Genetec had no market. My intention was to be careful, from a sales and promotion aspect, to likening it to what many people perceive to be a "luxury" vehicle, luxury implying additional cost for frills that are not any better at utility.

UI#2 - I appreciate your reply, but you must not understand the marketing slogan that I referenced. Their desire to be the "Ultimate Driving Machine" has less to do with luxury and more to do with acceleration, handling and responsiveness (performance). Their slogan implies nothing about wanting to be the most utilitarian auto brand. In the same respect, I do not recommend a performance security system for every potential client. I know better than to try to sell a sports car to a shopper looking for a commuter vehcile; they don't have the same performance criteria. So, that customer will go to a different provider (with my blessing) and I will seek out the clients that have more complex system requirements. 

We have been commissioning a very large Genetec system (Axis Cameras)and I find it very smooth. We make it do a lot and it is with us every step of the way. 

I also met with a number of Genetec techs and sales people at ASIS this year. Generally they all seemed to know their stuff, but then there is probably a reason that they were sent to Orlando. One gave me a really great run through of the product and seemed extremely knowledgeable. 

I know my experience as a specifier is always going to be different than an integrator. I only hope my client's have better experiences than some of you have had.

They are just as written here.  Failure is imminent!  

That is your experience, therefore your opinion. Others, including me, have had other positive experiences. Your prediction is a blanket statement.

I'll let you have the last word. There's no use talking to walls.

Telling me I have the last word, then taking a jab ... not cool.

My post was intended as a reply to Integrator #4 - my mistake. Sharing your experiences is valid. Making blanket predictions about imminent failure is irresponsible.

No more back and forth here, it is not productive. I'll delete further responses in this exchange.

Und 3 my mistake and my apologies. My comment can be deleted since it was misdirected.

I'm sorry too. I got caught up in the moment. Please delete my comments.

Login to read this IPVM report.

Related Reports

Fever Camera Sales From Integrators Surveyed on Jun 01, 2020
Fever cameras are the hottest trend in video surveillance currently but how...
Uniview Heat-Tracker Temperature Screening Series Examined on Apr 22, 2020
Uniview is marketing #UNVagainstCOVID19 with their Heat-Tracker series,...
Beware Of Feevr on Apr 14, 2020
Beware of "Feevr". The company is marketing a 'Feevr' solution that...
Facial Recognition: Weak Sales, Anti Regulation, No Favorite, Says Security Integrators on Jul 07, 2020
While facial recognition has gained greater prominence, a new IPVM study of...
Briefcam Responsible Use Examined on Aug 24, 2020
While mega-companies Amazon, IBM, and Microsoft have been criticized for...
Favorite VSaaS Providers 2020 on Apr 17, 2020
VSaaS is starting to become mainstream but who are integrator's...
Temperature Screening Is Ineffective, Says US, UK, Canada, Israel, And Ireland Health Leaders on Aug 25, 2020
Health leaders around the world are increasingly speaking out about the...
Spectron IR Thermal Fever Screening System Examined on Apr 14, 2020
Most are quick to avoid "fever screening" and "medical" labels, but...
Sunell Panda Cam Body Temperature Measurement Camera Tested on May 14, 2020
Sunell is far less well known than its gargantuan domestic competitors Dahua...
Convergint Refuses To Fix Faked Fever Marketing, FTC Complaint Filed on Jun 19, 2020
Since Convergint has refused to fix their faked fever camera marketing, IPVM...
FLIR A Series Temperature Screening Cameras Tested on Jun 04, 2020
FLIR is one of the biggest names in thermal and one of the most conservative....
Fever Cameras Are Medical Devices, Per The FDA, Dahua, Feevr, Hikvision, InVid Contrary Claims Are False on May 28, 2020
Fever cameras are medical devices, despite what euphemisms various sellers...
IPVM For PR / Marketing People on Apr 29, 2020
Since IPVM does not accept advertising nor sponsorships, etc., PR / marketing...
Face Masks Increase Face Recognition Errors Says NIST on Aug 04, 2020
COVID-19 has led to widespread facemask use, which as IPVM testing has shown...
ZKTeco SpeedFace+ Are Medical Devices, Per FDA Definition, Contrary Claims Are False on Jun 12, 2020
ZKTeco SpeedFace+ series products are medical devices as defined by the US...

Recent Reports

Axis Compares Fever Camera Sellers to 9/11 on Sep 18, 2020
Axis Communications, the West's largest surveillance camera manufacturer, has...
Avigilon Elevated Temperature Detection Camera Tested on Sep 17, 2020
Avigilon has entered the temperature screening market with the release of...
Chilean Official Investigated for Motorola And Hikvision Contracts on Sep 17, 2020
A corruption investigation is underway in Chile after a crime prevention...
Huawei HiSilicon Production Shut Down on Sep 17, 2020
Huawei HiSilicon chips are no longer being manufactured or supplied to...
Virtual ISC West and GSX+ Exhibiting Contrasted on Sep 17, 2020
Both ISC West and ASIS GSX are going virtual this year, just weeks apart, but...
X.Labs Sues FLIR on Sep 16, 2020
X.Labs, the maker of Feevr, has sued FLIR, the publicly traded thermal...
Video Surveillance 101 September Course - Last Chance on Sep 16, 2020
Today is the last chance to sign up for the Fall Video Surveillance 101...
No Blackbody Mistake, Half Million Dollar, Hikvision Fever Camera System in Georgia on Sep 16, 2020
A Georgia school district touted buying Hikvision fever screening "about...
Costar Technologies / Arecont H1 2020 Financials Examined on Sep 16, 2020
Costar's financial results have been hit by the coronavirus with the company...
Startup Cawamo Presents Live Alerts With Edge AI and Cloud VMS on Sep 15, 2020
Cawamo, an Israeli edge-to-cloud analytics and VMS startup, presented its...
Favorite Access Control Credentials 2020 on Sep 15, 2020
Credential choice is more debated than ever, with hacking risk for 125kHz and...
Dangerous Hikvision Fever Screening Marketing In Africa on Sep 15, 2020
A multi-national African Hikvision distributor is marketing dangerously...
New Products Show Fall 2020 Announced - Register Now on Sep 14, 2020
IPVM's sixth online show will feature New Products from over 25...
Hanwha 8K / 33MP Camera Tested on Sep 14, 2020
Hanwha Techwin has released an 8K / 33MP resolution camera, the TNB-9000 with...
Gait Recognition Examined on Sep 14, 2020
Facial recognition faces increasing ethical and political criticisms while...