Genetec Security Center 5.8 Tested

By Sean Patton, Published Mar 19, 2019, 10:19am EDT

Genetec has released Version 5.8. This comes after a wait of more than a year that caused frustrations for many Genetec partners.

Our previous test (which covers the fundamentals), found Security Center to offer many enterprise features and a complicated client interface. In 5.8 Genetec is highlighting new cybersecurity features, a new mobile client, and custom "Dashboards".

IPVM Image

We tested 5.8 and in this report, we examine its main strengths and primary weaknesses including:

  • New Cybersecurity Score
  • Custom Dashboards
  • Hikvision 'Restricted' Support
  • Avigilon Camera Support
  • New Motion Search
  • Graphical Reports
  • Mapping Support
  • New Mobile Client
  • Pricing

Plus we include an 8-minute video screencast that shows the major elements of Genetec 5.8.

Executive *******

**** ****** ***** ****** is ***********, ******** **** new ********, ****** **** analytics ***********, *** *** cybersecurity ********. *******, *** client ********* *** ****** more **********, **** *** many ********** ******** ******* redesigning *** ******** ** manage ****. ******** ** enterprise *** ******** ***********, Genetec's ******* **** ********* is *********** *** ************. Genetec **** ******* **** having * ****** ************ and ** ********** ***-***** server ***** ******, ******** to *****, ********, *** Network ***** **** * single ***********.

*******, *** ***** ********** power *****, ********** *** a ***** *** *******, allowing ********** *** ***** viewing ** *** **** time. *******, **** **** provide ****** ******** *** the ******* ********** **** and ** *** ******* existing ****** ******.

*** *** ************* ******** Score ** * ******** addition ** ******** ******, specifically ******** * **** of ***** ***** *** integrators/system ************** ** **** the *********** **** ******. Our ****** **** ****** 10 *** ** ** out ** *** ***, but ****** ******* (*.*., not ***** ******* ***** 80 ** ***, ******** security **** *** ********* log *** *** ******** users) ******* ******* *** score ** ** **.

*** *** ****** *** is ***** ** ****. While ** ****** ** and ** ** ** improvement, *.*., ****** ******* and ***, *** *** an ******** **** *********, it **** **** **** and ** **** ***** a ****** **** **** until ** ** *** of ****.

VMS *********

******** ****** *** ******* strengths ******* ** *************, feature *******, *** ******** support:

  • ********* ******* *******- ** ***** *******/****** gaps ** ********** ** enterprise *****
  • ************* ******** ********- *** ******** ******** specific ** ************* *** found ** *****
  • ******* ****** **********- ********** ******* ******** client ***** ****** ******* with *******, **** *** charts, *** ******** *********** time *** ***** *** fine ****** *******.
  • ********* ****** *******- ******** ************* ******* were ********* ****** *******, with ********* ************** *** multiple ********* ******* ********* for ****. ******* ******* ~4,000 ********** ********* *******, and ***** * ***********
  • **** ********* ******- ****** **********, ** 3rd-party ******* ****** ** be ********* *** **** analytics

VMS **********

******** ****** *** ******* weaknesses ******* ** *** client ********* ******, ****** feature *******, *** **** software ****:

  • *********** ** **********- ************ ********, ******** similar *****, *** *********** configuration ****** **** ********** issues
  • *****-**-****** ***** ****** ***********- ** ********** **** of ******** ********** ** what * ****** ******** makes ************* ********* *** high ********* *** ******
  • ******* ** **** *********- ******* ********* **** in *******, *******, *** licensing ** *********** *** more ********* **** **** complete *** ********
  • ***** ************ *******, **** Install ****- *.*** ******* **** took **** ** **** to ********, *** **-** minutes ** *******. **** is * **** ****** file *** ****** ******* than ***** ******* ***********

Overview *****

*** ********* *-****** ***** overviews ******** ******'* *** client, ************ ********* *** weaknesses:

New ******** *****

******* ********* ***** *********************** *****, *** **** ************-********* * ******** ************* issue**** ***** ********. ** tested *** *** ******** Checklist ****** ***** ********** 23 ************* ********* **** affect *** ***'* "******** Score".

*** ********* *-****** ******* from *** ******** ***** looks ************ ** *** Security *****:

* ******* ** **** not **** ** *** VMS ** **** ******, this ** * ****** tool *** *********** *** end ***** ** ****** their ******. *******, ** only ********* ********* ****** with ******** ******, *** not **** ******* ** hardware ******* ***************.

**** ** *** ********* items *** ****** ** "Recommendation ****", *******, **** are ******* ******** **** the ******* ******** *****. The ******** ********* **** includes * **** ** the ******** ****** ********* Guide.

Custom **********

********** ********* **** ** our *******. ** * single ****, ** ***** maps **** ****** *****, and ********* ****** ****** and ****** ** ***** connected, ****** *** *******. This **********'* ********** ******** ***** ******** systems **** ********* ** offering ******** ******* **** can ** ********** ** include ****, **** *****, door ******, *** ****** data ******* ****** ** embed * ***-***** ******** interface.

*******, *** ***** ** complex, *** ******* ***** are *** ****** ** customization, ** *** *********** overload ***** **** *** number ** ******* *** layouts. *** ******* ** that *** ******** **** not ************* **** ***** so **** ** *** cover ** *** ******** ones, ***** *** ******* manually ********* *** ******** tiles, ***** *** ** confusing ** ************* *****.

****, *** *** *** dashboard's ********** *** ********* is ************* ********* **** how *********** ** ********* in *** ******* **** video ********** ****, ***** can ******* ***** ********* to *** ************ *** Security **** ******** ***********.

Hikvision ***** **********

********* ******* **** ***** to ******** ****** ** our **** *** ******* an ********** ********** ******* and ******, ****** ******** cameras.

**** ** ***** ********* cameras, **** *** *** specifically ******** *** ******** Score, *******, ***** ********** was ********, ***** ********* the ******** *****. ***** camera ************* ****** (********, Axis, *****, ******, *** Panasonic) ********* ***** **********, by *******, **** *******.

Avigilon ******* ********* / ** *********

* ****** ****** *** 5.8, ******** ******* *** now ********* ** ******** Center ******* ********* * restricted ******* ********. *******, support ** *******, **** the*.**-***-** *** ******** ******, **** * single ***** ****** *** available (******** ** *-* from ***** *************), *** analytics *** *** *********.

*******'* ********* ***** ******** Avigilon ******* ****** *** changed:

** **** ********** *** buying ******* *** ********* who **** ** ******* Avigilon ******* ** ***** Omnicast ******. **** ******** Center *.*, **** **** no ****** **** ** purchase * ******* ******* - ******** ******* **** be ******* ** ******* supported ******* *******.

Complicated **** ********* ***** ********

******** ****** ****** * feature **** ** ******** as *** ** ***** enterprise ***** ***********, *******, user ********* *************** *** workflow ****** ***** ** each ******* ** *** software, ************ **** ************* between ********* *****. **** has ********* ******** ******* of ******** ****** **** a ** ********** **** a ******* ****** ** Computer-Human *********** **** ******** University.

* ******* ******* ** visually *********** *** *********** design ** *** ******** Desk "**** ****":

IPVM Image

***** ***** *** ** turned *** ** ****** from *** **** ****, the ************ *** ******** similar **** ****** ***** exist, ** **** ** the ***** ****, ***** text ********* ***** ** difficult ** ********.

******* ******* ** ** issues ***** ** *** Config **** (******** ******'* configuration ***********) ** ************ menu ****. ******** ****** of ***** *** ******* on *** ***, **** and ****** ** *** application. ************, *** **** features ************* ******* *** hidden ***** *** ******* is *******, *** *** location ** ******/******* *** feature *** ******* ** different *********:

******* **** **** *** in *** ******* ** migrating ******** ****** ** an ******* **** ********* in * ****** *******, however, **** ***** *** give * ******** *** its ************.

Visual *********

****** *******, ** *** noted **** **** *******'* system ******* *** ** displayed ** ****** *** charts ** ***********, ****** than **** ****/******* ** numbers *** ****. **** can ** ****** ** glance ** ** **** running ** * ********* Tile *** **/***********.

** **** **** *******, Genetec's ******** ********** ******* provide *********** ** ** aware ** *********** ********** cameras (***** ** ******** strength *** ******** *******). This ** * ******** maintenance **** *** ************* of * ***, ***** the ****** ******* ********:

*******, ** *** **** of ******** ********, ******* will *** ************* ********, or *******, ******** *** affected *******. ** **** provides ****** ********* *** leaves ***** ***** *** an *************.

Mapping ***** *** *********

*******'* **** ******* ******* performed **** ** *******, offering ******* ******, ********, PTZ *******, *** ****** relay ********.

*******, ******** **** *** control, *** ***** *****, Bing ********* *******, *** output ******** *** **** supported ** ******** ********* levels. ****** ** *** confusion, *** ******* ** tiered, ***** ** *** many ***** ******* *** placed ** *** ** the ******'* **** (******* from $** *** ****** for ** ******* ** ~$19 *** *,*** *******).

******* **** **** **** to ****** **** ******* licensing ** ****** ********:

** ******* **** **** will ****** **** *** more ******* ** *** operators ******** **** *** Security ****** ********. ** a ******, ** *** evaluating *** **** ******* editions ** ******** ********* and ******** *** ************ included ** *** ******** Center **** *******, *** this ******** **** *** be ********* **** *.*

Massive ******* ******* / **** ******* *****

******** ******'* ************ ******* is ~*.***, ************* ****** than *** ***** ***** enterprise *** **********, **** of ***** *** **** than *****. **** ** partially *** ** ******** Center ****** *** ********* for **** ****** *** client ********, ** **** as ********* ****** ** Windows *************, .*** *** SQL ******* **********.

** ******** ** **** download ** **** ******** times ******* ** *** package ****, ****** *******, the ******** ****** *** client ************ **** ~** minutes, *** ********* *** Express ************. **** ** a **** **** *** a *** ************ *** is * *********** ******** because ** *******'* ***** on ***** *****-******, *****-**** installations.

******* **** **** *** considering ******** * ******** installers *** ****** *** client, *** ** *** have *** ******** ***** in ***** *******.

New (*******) ****** ****** ****

* ******* ********** ** older ******** ** ******** Center, *** *** ***** Search **** ****** * thumbnail ****** *** ******** finding ******* ** * camera's ***. ******* ******* features ******* ** ****, but **** *** *** consistently **** ** **** difficult ** ********.

****** *******, **** **** worked ********* ** **** VMSes **** ** ******** motion ********, ********** ******** thumbnails **** *** ******* to ******** ****** **** the **** ***** ***** upon *** ****** ********** of * ******:

Admin ********* *** ********

** *** ******** ** assign * ******** *** the ******* ***** ******* when ************ ******** ******. In **** ********, *** application ******* ***** *** not ***** ********** ** assign * ********, *** the ******* *** ** password.

**** *** * *********** security ******** *** **** a ***** ***********, ********** for * ************ ******* on *****, *************, *** large ********** ********* ***** a ***** ******* *** a ***** ******.

Kiwi ***** ********** / ** ******* ********

******* ******** ******** ***-***** analytics ************, *******, **** Security ** ** ****** a ****-** ******, ** fully ********** *** ******** with *** **** ******** Center. *******, ***** *** analytics ******** ********** ***-****** licenses (~$*** ****). ************, our ******** ***** **** show **** ********* *** among *** **** ******* of ********* ** *****, and ****** ****-******** ** be *** ********* ** insensitive, ******* ***** ****** on **** ***** ******* or ******* ** ***** on ****** ** *** near ***** ** ****.

New ****** ***

*** ****** ******* ****** app *** ******, *******, it ** ***** ** Beta. ** *** **** complete *********** ** *** of ******** ******, ********* Maps, ***, *****, *** access ******* ******** ** the * ******* ******** Center ****** * *** 5 ****. ** *** noted ***** **** **** bugs ****** ******* ********* video ***/********, *** **** slow/inconsistent **************. **** *** Android ******* *** ******, on * ****** ***** 2XL.

** *** ******* ****** *** ******** - ********, *****, *****, Genetec, *********, *********, *******'* ****** **** scored ************** *** ****** overall *** ** **** of ******** *** **** interface ******.

Hardware ***********

******* *** *********** ********* ****** ****** ********* ** *******, including *******, ********, ****, NVRs *** ****. ************ are ********* *** ****** internally ** *******, ** well ** ** ********. Edge ********* ** ********* on ******* **** ** different *************. ************, ******** Center ** ***** ******* G *** * **********.

*******

******** **** ******* ** as ******* *** **** and ****** ******** ************:

  • ********: $*** ****/$*** *** per ******, ** ** 50 *******, *** *** archiver
  • ************: $*,*** ****/$*** *** camera, ** ** *** cameras, *** ** *********
  • **********: $*,*** ****/$*** *** camera, ********* *******, *** archivers

*** ************** ** ********* ******* *** ****** ** cameras *** *******, ****** some ******** ******** (********, Federation, ****** ********* ***********, advanced *** ***********) *** available **** ***** *** or **********, *** ******* an ****** ***.

*** ******* ** **-**% of ******* ****** **** price, **** ** ** 5-year ********* *********.

Access *******/***/******** ******** *** ******

******* *** ******** ******** features, **** ****** *** scope ** **** ****, including, *** *** ******* to:

  • ********/**********
  • ****** ***
  • ******** ****** *******
  • **********
  • ********* (**** *********)
  • ************ ** ***** ******* (intrusion, ********* *********, *********, etc.)

Additional ******* ***** / *********

******* *** **** ******** in ******** **** *****, including ***, **** ********* and *** *** ******** Series:

Version ******

  • *.* ** (*.*.***.*)

Comments (16)

The report has been updated to reflect that Genetec originally reported to us that Kiwi Privacy Protector licenses were included for free, and were supported in our license. However, Genetec said there are licensing and policy limitations that prevent them from currently being included for free with 5.8 GA. Genetec said they are working to resolve the issues but it will be at least a year out.

Agree: 1
Disagree: 1
Informative: 3
Unhelpful
Funny

Thanks for the insight, The Kiwi deal really lowers the interest.  I figured that would be to good to be true.  I will get it running on our Dev server Monday.  If anyone can break it I can. 

Agree
Disagree
Informative
Unhelpful
Funny

Was your test performed as a new installation only?  If so, any plans to test as an 'upgrade' from a previous version?  I'd be curious to know if there are database implications, or other concerns due to the new security requirements.  Also, harping on a 15-minute download time is not really relevant since it's dependent on your connection to the internet and typically is only done once during the staging of the system.  Version 5.7 did offer a "Web Installer", not sure if that is available for v5.8 yet, would make installations easier.  Having a separate Client and Server Installer would be nice too.

Agree: 4
Disagree
Informative
Unhelpful
Funny

I tested both an upgrade and new installation, with some caveats. I upgraded my server from 5.7 but only had 3 cameras connected at the time, which would limit potential camera synchronization and encryption issues compared to a system with a dozen Archivers and 100+ cameras on each. After that I performed a full/clean install, with new Directory/Archiver/Media Router databases.

Download time will vary significantly based on your local Internet, and server load. To my network the download took approximately 45 minutes, but the fact is Security Centers 4.4GB installer file is ~2.5 times bigger than Milestone (the next highest comparable at ~1.8GB). The 15-minute installation time is significant and certainly a negative, especially considering my servers resource usage never exceeded 50-60% (other than a single peak when the SQL Express installer started up) during install, so there seemed to be something within the installation process that was the limiting factor:

Agree: 1
Disagree
Informative: 2
Unhelpful
Funny

In reference to the size of the program, it takes too long to load as well.  I don't know if this has changed.

The whole alerting/action is a mess.  Too bad they didn't fix it yet.  App is another mess.  Maps is awesome as it can show motion and door status.  But icons are too small.  The map doesn't size to fit completely on a large screen.  Their cloud LPR doesn't work well nor LPR alerts.  Doesn't look like they addressed any of this. 

Agree
Disagree
Informative: 1
Unhelpful
Funny

Mapping has a wase to go.  After the maps are built and the map changes even if the scale is identical you still need to re draw everything.  Maps do change and this is a pain.  The cost is still up there and limited each time you drop a device you use one more of your devices, and I have not been able to find a way to see how many devices you have used until your license is full and you stop.   They are getting there but have some work to do. 

Agree: 1
Disagree
Informative
Unhelpful
Funny

For the licenses, go to Config Tool > About > Omnicast

Agree
Disagree
Informative
Unhelpful
Funny

I must be really tired....where is 5.8 in GTAP?

Agree
Disagree
Informative
Unhelpful
Funny

Jason,

I reached out to Genetec to find out what the best route for integrators to get a test license and installer of 5.8. It is probably not showing up in GTAP because you don't have any systems licensed for 5.8, but you should be able to get a demo version.

Agree
Disagree
Informative
Unhelpful
Funny

May 1st

Agree
Disagree
Informative
Unhelpful
Funny

I was told that Security Center 5.8 can interface with a  BOSCH D9412GV4 security panel. Has anyone heard of this being done and how does it work. What is required as the interface between the Bosch panel and Security Center? Thanks for your time.

Agree
Disagree
Informative
Unhelpful
Funny

We did not test the Bosch GV4 series as part of this test, however I had a few customers when I was a Genetec integrator that had them integrated with 5.7 and older.

The support details are found on Genetec's website here:Bosch Security Panel Genetec Integration

There are step by step instructions on the Genetec Tech Info Website of how to connect it through the Intrusion Manager Role.

Agree
Disagree
Informative: 1
Unhelpful
Funny

Thanks for all the good information. we are looking to add 100 plus duress buttons and have them alarm the maps of a 5 floor building. Will also have the cameras pull up and record at the alarm.

Agree
Disagree
Informative
Unhelpful
Funny

The Genetic piece is fairly easy, however the panic switches on the bosch took a few tries.  I do not have 100 however we have a half dozen on that panel no issues work great now. 

Simply got the Bosch intrusion plug in the points are brought over from the gv4 program The rest is straight out Genetic.  There are 2 webinars on this. 

Agree
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Informative
Unhelpful
Funny

Daniel

            Since there is no disarming of a panic alarm I hope, I have found the SCL and MR16 panels to be easier.  The axis Audio modules are cheap but no way to supervise the points.  I have all the above the Mercury's are best and Axis are good for price. 

Chris

Agree
Disagree
Informative: 1
Unhelpful
Funny

I have not used the integration in 5.8 , however we did 20 panels in 5.7, no issues works well.  All arming/Disarming can be done on the Genetec side.

 

 

Agree
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Informative: 1
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Funny
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