Forgotten Password Problem Importance (Statistics)

Author: Michael Budalich, Published on Sep 15, 2017

Forgotten passwords has become a major industry topic.

For example, Hikvision has been emailing admin passwords in plain text until IPVM's reporting prompted them to stop it.

And XiongMai, famous for its role in 2016's massive Mirai botnet attacks, allows mass emailing master password lists, like so:

Dahua and Hikvision still send out passwords, even after Hikvision's previous tool was cracked.

How Big A Problem Is This?

The great lengths that these companies go clearly implies that some people are having significant problems with forgotten passwords.

But how big of a problem is it overall?

150 integrators responded to IPVM's survey question:

How significant of a problem is your customers forgetting their recorder's password? What do you typically do when it happens?

In this report we examine the problem of lost admin passwords, how integrators manage this problem, and why manufacturer support for recoverable admin passwords is poor design.

********* ********* *** ****** * ***** ******** *****.

*** *******,********* *** **** ******** ***** ********* ** ***** ********* ****'* ********* ******** **** ** **** **.

***********, ****** *** *** **** ** ****'* ******* ***** *************, ********** ******** ****** ******** *****, **** **:

***** *** ********* ***** **** *** *********, **** **************'* ******** **** *** *******.

How *** * ******* ** ****?

*** ***** ******* **** ***** ********* ** ******* ******* **** some ****** *** ****** *********** ******** **** ********* *********.

*** *** *** ** * ******* ** ** *******?

*** *********** ********* ** ****'* ****** ********:

*** *********** ** * ******* ** **** ********* ********** ***** recorder's ********? **** ** *** ********* ** **** ** *******?

** **** ****** ** ******* *** ******* ** **** ***** passwords, *** *********** ****** **** *******, *** *** ************ ******* for *********** ***** ********* ** **** ******.

[***************]

Lost ********* ****** ****** ***********

*********** ******* ***** ********* ********* ** ** *************:

**** **** **** **** *** **** **** ********* ***** ****** passwords, *** **** *********** ********** ****, *** ****** *** ******* in *******, ** ********* ***** ****. *** *** **** ****** approaches **** ***** ****** ********, ** *********** **** ***********.

Solved **** ****** *******

*** **** ****** ******** (~**% ** *********** ****** ******* **** significant) ** ******** **** ********* *** ** ******** * ****** account, ** ******** *** ** *** ***** *******. ******* ** giving ***** ***** ******, **** ******* ***** **** ***** *** accounts. **** ******* *** *********** ** ***** **** ***** ******** and ***** *** ********** ***** ********.

  • "*** * **** ******* ** ** ******* **** *** ************* password ***** ** ** *** ****** *** **** *** ***** their ********. ** ****** *******, *** **** ** **** ** is *** **** ********* **** *** ****."
  • "** ** *** * *********** ******* *** ** **** ** do ****** ******* ******* * ***** *** ** ****** **** in ******* ******* (** *********** ** ***** ** ** **** little). **** * *** ********** *** ***** ********** ******* ***** managed **********, ** ******* **** *** *** ***** *******."
  • "**** **** *** ****** **** *****, *** **** ** **** it ** *** *** ******* *************. * ***** ** ** because **** ***'* *** ** ***** **** **** **. ***** are *** **** ***** ** ***'* **** ****** ****** **, so ** **** ****** ** *** ***** *** ********. **** places *** **** **** ** **** ****** ****** ***** **** our *** ******** *** ******** **** ***** ******."
  • "****** ********. ** ******** *** ********* ** **** ** ******* so ** **** ****** ***-** *** ******/****** ***** ******** ** work **** *** ************ **** ******* ** ***** *** **** as * ***** **** ********."
  • "** ****** ****** ** ***** **** **** ***** ****** *** solving ***** ******** ******** *****."
  • "** ** *** **** *** ***** ******** ****. ** ****** remotely ****** *** ******** ** ******."
  • "** ****** **** * ****** ** ************** ******** ********* ******** recovery ** *** ******* ** ******. ** ******** * ****** internal ******** ****** ** ****** *** ******* ** * ******* system ********* ****** *********, ********** ********* *** ************** *********."
  • "** ****** **** * ******** ***** ******** ** ** *** change ****** ** ******. **** ** *** ******** ** ** Admin ** **** **** ********."
  • "*** *****, *** **'* * *** ******* **** ** ****. We ********* **** *** *** ***** ********, ********* ************ ****** or **** **** (** *** :*)"
  • "** ********* ***'* **** **** ***** ** ** ****** * login *** **** *** *** *** ** **** *** ** can ****** *** **** *** ******. ********* ****** **** ** have *** ****** **** ** ** **** ** ******* *** system."
  • "** **** * ****** ** *** ********* ** ***** ***** password ** ******** ****** ************ *********. ** **** ******** ** admin ***** ***** ******* ** *** *****. ** ******** ******* most ***** *** ** **** **** **** **** *** ****** it ******* * *********** **** ** **** *** ********** *** recovery."
  • "*** ********* ****** ******. ** **** ** ** **** * password *** *** ***** ***** ******** **** *********."
  • "********* ***** ** ********** ******** ***** ***** *** ******** ** the ********. **** ****** ** ** ****** ***** ********."
  • "*** ******* ** ***** **** ** ** ********* **** ** install ******* ** *** ** * ******** ***** ******* *** our *******"

Solved **** *************

*** ***** ****** ********, ~**% ** ***** *** **** **** passwords **** *** * *********** *****, *** ** **** ************* of *********, ** **** ********* ***** ** ******** **** ***** password ***.

  • "** **** *** *** ******** ** *** ** *** *** customer ******* *** ****** ******."
  • "******* ** **** ** *** *******. **** **** *** ******** we ******** ** *** **** ** *********."
  • "*********... ** **** ** *** **** **** ******* ** *** installations ** * ******* ******** **** ** **** ***...*** **** can **** **** ********"
  • "**** ************ ****** *** **** **. ** *** ** **** a ******** ****** ** *** *****."
  • "*** * ****** *******. ** ** ******* **** * ****** of ******* ******** ** **** ** **** ** ****** **** they ****."
  • "** **** * ****** ** *** *********, ** *****'* ****** often ******."
  • "* ***'* ******** * ****** ********. ** ****** ******** *** credentials"
  • "*** *******. * ****** *** ************, **** **** *** ********** works *** ***** *** * ***** **** *** *** ******* of *** ******. * **** **** **** **** *********** *** login *********** *** ********* *** ** **** ** * **** place. ****** * **** ****** ******** ******* ***** ***** *********** and ***** *** ***** **** *** *** **** ** *** system. ***********, * ******** ********** *** *** **** **** **** this *******."

Rarely *******

*** **** ***********, ********* ********* *** * **** **********. **** may ** *** ** ******* **** *** ****** *********, ** other ************** ******* **** ****** ********* ************, ***** ********* ********* would ****** ** ******* ** *** ********* ** **********, ******* of *** **********.

  • "*** ***** ** ***. *** **** **** **, **'* * service ****. ** *** *** ******** ** ******* ********** *********** subscriptions ***** *** ******* ** ****** **** **** ********** ** the ***** ******."
  • "*% ****, ** **** *** *** ****** ******** ****** *** high ******* ******* ***** **** ** *** ***** ****."
  • "*** *********** ** *** ******* ****** **** *** ****** **** on ***** *******. ***** ******* *** ******* ******** *********, ** we ******* *** ****** ** ** **** ** **** *** in."
  • "** *** *** **** * *********** *****."
  • "*** ********* ****** ******. ** **** ** ** **** * password *** *** ***** ***** ******** **** *********."
  • "*** ***********; ** *** * ********* ******** ** **** *******, and **** ********* ** *** ****** **."
  • "*************. ****** *** ************* *** ********** **** ******* ****** *********."
  • "*** ***** *** **** ** **** ** ****** ** ********* it *** ****."

Significant ******* *********

*********** *** **** **** ********* ** * *********** ******* ***** relied ** ************ ******* ** ***** ** ***** **** ******** problems:

  • "**** ******. ** **** ** ************* ** **** **** **** of ******** *******. * **** ***** ********** * ******* ********** where ** *** ********** **** *** *** ***** ******** ** we *** ****** ****** *** *********, *** **** ********* ** not **** **** ****."
  • "*****. ** **** ***** * *** ** ****** **** ** their ****** ***** **** ******** ************* *** ****** ** *** be ******** **** **** ** ****."
  • "*** *** ************ *******"
  • "**** ***********, ** **** *********** ** **** *** ** ** automatically ****** *** ******** *** ***** *** **** **** *** password."
  • "***********, ** **** ****** *** *** *****. *** **** ***** and ********* *** ******** ** **** ** ************. ******* ******** with ************* *** **** ** ****. ** *** ******* ** customer *****, ********* **** ** *** *********. ****** ****** ****** typically ******* **** *********."
  • "**** **** ****** ** ***** *** ******* **** ***** ** document *** ********. **** ** ***** ****** *** ******** *** decided ** ****** ** ** ***** ***. ** **** **** we ******* *** *** ************ *** ********** ** * ******** reset."
  • "****** ******** **.* ** *** **** ******* *** *** ***** day. ** *** * **** *********. *** **** ******** ** just **** **** ** *** ****** ******** *** **** *** setup * *** ******** *** ***** ***** *******. "

Backup ***** ******* **** ****** ********

*********** ******** *****/*****-***** ******** *** ******** ******** ** * ********* accepted ****-********. ******* **** *********** (** ***** ********* ****) ** backup ************* ***** *** **** ** ********** ********** ** **** information, *** ** ********* *** * *********** ********. ** * minimum, *********** ****** **** *** ****** ** ********* **** * strong ***, *** *** **** ** ********-********** *******.

Manufacturer ******** ******** ******* ***********

******** ******** '********', **** ** ***********'* ****-**** ******** ********, ******** ******** *****, ****** ***** ** ******** **** ** ******. * ***** percentage ** *********** ********** ****-********* ** ******** ********* ***** ******** to ****** **** **** **** *********, *** ********** ************ ********* on **** ***** **** ****** *** ******* *******. ************* **** provide *****/******** ** ******* **** ***** ********* ** ** ** the ******* ** *** ******* ******** ** ***** *******, *** by *********, ***** *****. ***********, ** *****, **** *** ********* about *** ***** ******** ** ***** ******* ****** ******** ************* on *** ********* ** ******** ******** *********/*******, *** **** ******* consideration ** ***** ******** **** ***** ****.

Comments (10)

***** *** ** *** ********* ***** ** ******** ******, *********, and *** ********* *** ** *** ********** *** ******** ******* that **** *** ******* ** **** *** ** *** ******* in *** *****. **** ****** **** *** *********** **** **** implemented **** *******?

*'* * *** *** ** ******** *** ******** ***, *** I ***** ****** *** ***** ** *** ******* ************* ** customer ********* ********* ** ** **********. **'* ***** ***** *** supports * ****** **************, *** *** *** ***** ********* ******* accounts ** ******.

******* ** * ***** ******* *********** ***, **** **** **** to **** * ******!

* ******* ***** ******** ***** **'* ********* *** ***** ** KeePass ***** *** ***** **** *** **** **** ***** **** since.

******** *** **** ****** ******** ***** ** ******** ******** ******** already =(

**

**** ** *** ******* *** * ******** *** **** ****** database **** **, ***** *** ******** **** *******...*** ********* **** we *** ***** ******, **** **********, *** *** **** ********* security ***** ****** *** ********

* *** * ******** ********* "*******" *********, ****** ** *******.

*** ******* *****'* *** **** **** ***** *** ****** *** database ******** **** ***** *******, ***** *.*. "***************". * ***** there *** **** *** *** ***. *** ******* ** *** supported ****.

** ***** *** ** ☺️

****** ********* ******** *** ***** * ********* ******, *** ***** forget ******** ****** **** **** /**** **** ********,****** * **** (example: **-******-********************************-************.*** ) *** **** **** ** ***** ********* ******* team, **** **** ****** *** **** ***** **** (*******:**********.***). ****** this *** ***** *** *******. ** ******** *****.

* ***** ********* *** ** ***** *** **** **********/********** ******** Management *********, **** *** *** **** *** ** ****** *******, etc...

********:

  • ****
  • *******
  • ********
  • ******

*** ***** ** *** ****** ** *** ********, *****?

********. *** *** ******* ***** **** ****** ** *** **** physical ****** ** *** *******.

********. *** *** ******* ******** ******** ** *** **** "*************" type ****** ** *** **. *******: ****://*************.*****.***/*****-*******-********-********-******-*****.****

**, *** ** *** ******** *********** ****** "****** ********" ( I ****** ***** *** **** ******** *** ***** ********) ** save ********* ** ****** **** *****?

*** *** ****, **** ******** **** *** ***** ** ******* admin ******** ****** ** ***** ********?

*'* *** ** *** ************:-) ** ***** ** ******* ***** password **(*** **** **) *** **** ***** ****** ** *** machine **. ***, ** *** **** **, *** *********** *** do ******** ******... *** ** ***** ** *****?

* ***** **** ***. ** *** **** **** ****** ** the *******, *** *** ** **********.

*** ** **** ***** (*.*. ******** ***** ***** ***/***), *** have ** ****** ** *** ****** ***** (***** **** *** manufacturer ******* ***** **-********), ** **** **** *** **** ****** accounts ** * **** ******** ******* ** ******* **** ********* on *** *****.

* ***** ********** ** ***** ******* *** ****** *** ***/***.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Top 2019 Trend - AI Video Analytics on Dec 10, 2018
160+ Integrators answered: What do you think the top industry trend will be in 2019? Why? AI / video analytics was the run-away winner with...
ADT Wins Fire Death Suit But Faces Appeal on Dec 05, 2018
ADT/Protection 1 has won a wrongful death court case in which it was sued by the estate of a deceased customer. However, the attorney for the...
ADT Promotes DIFY - "Do It For You" on Nov 30, 2018
"Do It Yourself" (DIY) is a popular expression and has become such a common word that it has even made the Cambridge English dictionary. But why...
Strong Outlook For 2019 on Nov 29, 2018
Integrators are bullish for 2019, with nearly 80% showing a positive outlook in our integrator results from 160+ respondents: This is almost...
Cybersecurity Insurance For Security Integrators on Nov 29, 2018
Most security industry professionals carry insurance to cover themselves in the event of a general loss. However, most are not carrying cyber...
HID Product Configurator Examined on Nov 26, 2018
HID is widely used. However, figuring out all the different configurations of features for a final credential or reader part number can be a real...
Top Manufacturers Gaining and Losing 2018 on Nov 26, 2018
This is the 5th year IPVM has tracked manufacturers gaining and losing: Top Manufacturers Gaining and Losing 2014 Top Manufacturers Gaining and...
No GDPR Penalties For UK Swann 'Spying Hack' on Nov 20, 2018
The UK’s data protection agency has closed its investigation into Infinova-owned Swann Security UK, the ICO confirmed to IPVM, deciding to take “no...
ISC East 2018 Mini-Show Final Report on Nov 16, 2018
This is our second (updated) and final show report from ISC East. ISC East, by its own admission, is not a national or international show, billed...
Magos Radar Company Profile on Nov 12, 2018
Magos America General Manager Yaron Zussman admits when he first came across Magos, he asked himself: "What's innovative about radar?" Be that as...

Most Recent Industry Reports

Imperial Capital Security Investor Conference 2018 Review - ADT, Resideo, Alarm.com, Arlo, Eagle Eye, ACRE, More on Dec 14, 2018
Imperial Capital Security Investor Conference is an event matching industry executives with financiers that frequently leads to future funding...
Cisco Meraki New Cameras and AI Analytics on Dec 14, 2018
Meraki has released their second generation of video surveillance with 3 new cameras, AI-based video analytics, and 2 cloud-based storage...
Foolish Strategy: OEMing Facial Recognition on Dec 13, 2018
Almost as 'hot' as face recognition marketing right now is OEMing facial recognition. Last year, they were a who's who of company's with...
DVR Examiner - Video Recovery from Recorder Hard Drives on Dec 13, 2018
Bypassing passwords and long download times on-site, DVR Examiner collects and organizes video evidence directly from a hard drive extracted from...
2019 Access Control Book Released on Dec 12, 2018
This is the best, most comprehensive access control book in the world, based on our unprecedented research and testing has been significantly...
Huawei Hisilicon Quietly Powering Tens of Millions of Western IoT Devices on Dec 12, 2018
Huawei Hisilicon chips are powering, at least, tens of millions of Western IoT devices, such as IP cameras and surveillance recorders, a fact that...
FLIR Launches Body Cameras Unified With VMS (TruWitness) on Dec 11, 2018
While FLIR is best known for their thermal cameras, now they have expanded into body cameras, launching TruWITNESS, a public safety focused body...
Startup Sunflower Labs' Autonomous Drone Security System on Dec 11, 2018
Startup Sunflower Labs is claiming a unique design on a home security system, combining autonomous drones and 'Sunflower' sensors. Imagine an...
The 2019 Video Surveillance Industry Guide on Dec 10, 2018
The 300 page, 2019 Video Surveillance Industry Guide, covers the key events and the future of the video surveillance market, is now available,...
Multi-Factor Access Control Authentication Guide on Dec 10, 2018
Can a stranger use your credentials? One of the oldest problems facing access control is making credentials as easy to use as keys, but restricting...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact