Integrator Technician Field Software Usage Statistics

By Ethan Ace, Published Nov 17, 2021, 01:43pm EST (Info+)

Accurate field technician documentation is a difficult and important task for security integrators, but what options are most widely used?

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To see what is most commonly used in the field and why, 180 integrators answered the question:

What software, if any, do your technicians use in the field to record and track interactions with customers? Why?

In this note, we examine statistics from integrator responses and examine the trends they reveal, the most commonly used software for field techs, and compare to 2018 results.

Most ***********: ** *** *** ***** ********

**** * ***** ** *********** **** they ** *** *** *** ***** software, *** **** ****** **** *** single ********, *** ******* ** ***** was *********** ** *%. ******* ~**% of ********* **** ********* ***** ** different *********, **** **** ********* **** than * ******** *** **** ********* only ***.

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***** ***** ** ***** ******** ******** since *** **** *******, ***** **** half ** *********** **** ***** *********** did *** *** *** ******** ** the *****.

Key ********

***** *** *** *** ******** **** our *******:

  • **** ****** ********: ** ***** **** Software
  • ****** ********* ********* – ** ******* Mentioned
  • *********** **** ******
  • ****** ******** ****** **** ******
  • ******, **********, **********, ****** ********* *******

Most ****** ********: ** ***** **** ********

**** * ***** ** *********** ********* that ***** ***** ***** *** *** use *** ********. ***** *** ** clear ***** ** ** ***, *** various *********** **** **** **** ****** didn't **** ******** *****, *** *****, text, ** ****, ** ****** ****'* found * **** ***** **** ********.

  • "***** ***’* ****** ************ **** *********. It’s *** ** **** ** ***** at *** ******. ****** **** ** fry"
  • "** ***'* *** * ****** ******* to ****** ************ **** ******* ***** not *** **** * ******* ****"
  • "*** ***'*. ** *** *** ******* documents, ********, ********* ** *** *******. Under * ******** ****** *** **** customer."
  • "* ***'* *** *** *'** *** found *** **** * ***** ***** suit **** ******** *** * ***'* have **** ** ****** ******* **** of ********* *********"
  • "****, ** ***** ******* ******* *** email *** ******* **** *** ********."
  • "****. ********* *** *********** *** ***** to *********** **** *** *******."
  • "****. **** ****** *** ******* ** on ****** ** ***, **** ********/****** on *** ****** **** **** ********"
  • "****, **** *** ***** ********* **** we *** **** **** **** ** like. ******* **** *** *** *** preferred *** ** **."
  • "****. *****'* *** *** ********* ** get *** ******* *** ******* *******-****."
  • "**** ******** ******** **** *** ******* for ******** *** ** ******* ******."
  • "****. *****'* ***** * **** ***."
  • "** ***'*. ** ***** ***** ********* all *******."
  • "**** ******* **** *** ***** *****."
  • "**** **** *********, *** ** ***, than *** **** ***** ** **** and ******."
  • "**** ****** *****"
  • "**** ** **** ****, ** ** grow ** *** *** ***** ** this."
  • "***'* *** *** *************. **** ******* to ****** ** ***** ** ********* good *** *****."

Highly ********* ********* – ** ******* *********

**** ***, ***** **** ******** ** highly *********, **** ** ****** ******** mentioned, ** **** ** **** *********** developing ***** *** ** *****. **** among *********** *** *** * **********, there *** ** ****** ******, **** the *** **** ******** *** ***** 10% *****: *********** (*%), ****** (*%), Quickbooks (*%), ********** (*%), *** ****** (3%). ** *** ********* ** *******, none ******** **** **** * ********, with **** ********* **** ***.

ConnectWise **** ****** ********

*********** *** *** **** ****** ****** platform ********* ** ~*% *****. ***** preferring *********** **** ***** ********* *** quality ** *** ****** *** *** the *********** ******* **'* ***/********** ********* and *** **** ***.

  • "*********** *** ******* ****** ***** **** for ******** ********* *** ****** ************* with *** ******** *** ****** *** same ******* ****** ********. ******** ********* and ******** *** *** ****** ***********, support ***** ** *****, *** ******* order/inventory ******."
  • "****** *** *** ***********, ** **** cloud ****** ** * ******. **'* the ******. **** ** ******** ***** it ******. **** ****** **** ******** and ********* ****** ** ****** ** a ****** ** ****** ****. **** signing *** ******** ** ***** ** services."
  • "*********** *** *** ****** *****. ** have ******* ** **********...***** ***** ** determine ******* ** ******, *** ** help ********* *** *********** ***** (*** maybe **** *** ***** **** *** designs)."
  • "***********. **'* **** ** *** ******** software *** ****** *** **** **** for ************ *** ******* ***** ** the *****."
  • "*********** ******. *** ** *** ******* calls *** ******** *** ******* ** Connectwise ** ***** **** ******* ** in *** *******. ***** ********* *** based *** ** ***** **** ******** in *** *******."
  • "*********** ****** *** *********** ***** *********** via *****.** - ******* ** *** wait ** ****** ***** **** ***** get *******."
  • "*********** *** ********. *** ********* ****** app ** ********* *** ** ***** for *** ******** ******* *** ******* wise ****** ****** *****."
  • "** ****** ****** **** **** ****** updates. ****** ***** ** *** ** resources ********* *********."
  • "***********. ** *** ****** *** ** clients *** *** ***** ** ***."
  • "**** *** *********** ****** ** ****** ticket *****."
  • "*** ***** *** *********** ** *** field ** ****** ******* *** ***** time."

Custom-Built ****** **** ******

***** **** ***********, *****-***** ******** *** more ****** **** *** ***** ********. Integrators ********* **** **** *** ********* as ** *** ******** ** ***** specific ******** ** ****** *** ******* standard ** ***** ***********.

  • "** **** * ****** ***** ******** that ** *** ** ****** *** installations *** ** ** *** ****** any ************ **** *********. *** ******** are ** *** ****** **** ** there *** ******* ****** ******** ****** etc. ***** *** ******* ******** ******** with *** ********'* **."
  • "** ***** *********** ********. *****. ** keep ***** ** ******* ******* *** what ******* **** ******** ******* *** which **** ***."
  • "********** **** * ****** ******** **** 'iCare'. **** ** *** ******* ********."
  • "****** *****. ******* ** ***** ****** for **."
  • "****** **** ********."
  • "*******, **'* * ****** ******** **** can ** **** **** ** **."
  • "********** ********* ***********, **** ** **** our ******** ***** ** ****** *********, manage ********, *** **** ********** *** accounting."
  • "** *** ** *********** ****, *** pertinent ************* ** *********** **** ** recorded ** *** ******** *** ****** and **** *** *** ** ****** is ******."
  • "** **** ** ********** ********* ***********."
  • "** ********* *** *** ********** ********* and ************ *** **** **** * very **** ****** ** ****."
  • "***** *********** ******** * *************, *** data ** ******* **** *** *** developed ********."

Sedona, ********** **** (*******), **********, ****** ********* ********

*** ********* ********* ***** **** ********* multiple ***** *** ******** **** **** 5% *****. **** ******** *********** **** that ***** ********* **** **** ****** because **** ********** **** ***** *******.

  • "******. *********** **** * ****** **** they *** *** ** **** ** service *******, ****** ******* *****, *******, etc."
  • "****** *** - ********** **** ****** and ******** **** ****** ******** *** scheduling."
  • "****** ***, **** ** *** **********/******* package."
  • "****** ***. ******** ***** **** *** accounting ******"
  • "****** *** *** ****** ******. ****** tickets ** ** ******* ** **** and ***** ** ** *******. **** provides ********** ******* ** ******* *******."
  • "******* **** **********. ***** **** *** general ******** *** *****. ******* *** more ****** ********** ****** ** **** time."
  • "***** ********** **** **********. ********** */ accounting."
  • "***** ** ********** ******"
  • "********** *** * ******* ******* ***-** called **********. ****** ** *** *** the ***** ***** **** * **** app."
  • "**********, *** ** *** *********** ** housed ** **********. ** ***** ** easy *** ****** ** *** ************ to ********** ******* ****** **** * client."
  • "******. **** **** * ****** *** to ***** ********** ** ** *** of ****. **** *** **** ***** and ******** *** ****** **** *** to *** *** **** **** *** on. ** *** ***** **** ***** for ******* **** ***."
  • "******. *** *********** ******* **** ****** via ***** ***** *** ** ***** all ** ***** **** ***** *******, job ********, *** ******** *** **** sheet ****."

Comments (8)

** ** *** *********** ******, *********** Sell, *** *********** ********. ****, *******. We're ****** **** *** **.

Agree: 1
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Funny: 2

*'* ********* ****** ****** ** ** highly ****. ******* ** ***** ******** presence *** ******** ** ****** * had ******* **** **** *** * or * *********... */** ***'* *********.

Agree: 1
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**** ** ***** * ***** ****** in *** ********. ****** ** *****, it ** **** *** ********* ** migrate ** *** ********** *******.

Agree
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**** ****** **** ********** **** ** using ************ / ****?

******** ******* *** ******** - ************

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Funny

** *** *********** - ** *** designed *** ******** ****** ***** *** it ******** ***** *** ***** **** well. * ***'* ******* *** ****** some **** ** ****** ** **** a ***** ** *******, ***** *** historical *****!

Agree
Disagree
Informative: 1
Unhelpful
Funny

*** **** *** **** *** *** notes *** ********* ** *** ***** packages, *** ***** *********** *** ****** several ***** ******* *********, ** **** never **** ***** **** *** *** the ****** ***** ************ *** ********* worked, **** **********, **********, *** **********, finally ******* ** ******* **** ****** notes ********* ** ********.

Agree
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Funny

*** ***** *** *********** ******* ******/*** having * ****** ****** *** ******* size? * ** ******* *** ***** the ********* *** **** **********/*********** *** example **. ********* *********** ******* ** not ***** ******* ** ***.

Agree: 2
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Funny

******** ** ************* ***** **. ** is ********** * ***** ***** ********** app. ******* ****** **** **** **** for **** * ***** ***** **** were * ***** *** ********* ******* to * ***** ****** ** *** UK, **** **** ****** **** ******* on ***** ***** ********* ****** *** service *******. ** **** **** ***** Management *** *** ***** ******** ** pretty ******. ******* ********** ***** ****** quotes ** **** ***** ****. *** sub-contractor *********** *** ***** ******* *** sharing (**** **** **** ** ***** JobWatch) **** **** ****.

Agree
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