Integrator Technician Field Software Usage Statistics
Accurate field technician documentation is a difficult and important task for security integrators, but what options are most widely used?
To see what is most commonly used in the field and why, 180 integrators answered the question:
What software, if any, do your technicians use in the field to record and track interactions with customers? Why?
In this note, we examine statistics from integrator responses and examine the trends they reveal, the most commonly used software for field techs, and compare to 2018 results.
Most ***********: ** *** *** ***** ********
**** * ***** ** *********** **** they ** *** *** *** ***** software, *** **** ****** **** *** single ********, *** ******* ** ***** was *********** ** *%. ******* ~**% of ********* **** ********* ***** ** different *********, **** **** ********* **** than * ******** *** **** ********* only ***.
***** ***** ** ***** ******** ******** since *** **** *******, ***** **** half ** *********** **** ***** *********** did *** *** *** ******** ** the *****.
Key ********
***** *** *** *** ******** **** our *******:
- **** ****** ********: ** ***** **** Software
- ****** ********* ********* – ** ******* Mentioned
- *********** **** ******
- ****** ******** ****** **** ******
- ******, **********, **********, ****** ********* *******
Most ****** ********: ** ***** **** ********
**** * ***** ** *********** ********* that ***** ***** ***** *** *** use *** ********. ***** *** ** clear ***** ** ** ***, *** various *********** **** **** **** ****** didn't **** ******** *****, *** *****, text, ** ****, ** ****** ****'* found * **** ***** **** ********.
- "***** ***’* ****** ************ **** *********. It’s *** ** **** ** ***** at *** ******. ****** **** ** fry"
- "** ***'* *** * ****** ******* to ****** ************ **** ******* ***** not *** **** * ******* ****"
- "*** ***'*. ** *** *** ******* documents, ********, ********* ** *** *******. Under * ******** ****** *** **** customer."
- "* ***'* *** *** *'** *** found *** **** * ***** ***** suit **** ******** *** * ***'* have **** ** ****** ******* **** of ********* *********"
- "****, ** ***** ******* ******* *** email *** ******* **** *** ********."
- "****. ********* *** *********** *** ***** to *********** **** *** *******."
- "****. **** ****** *** ******* ** on ****** ** ***, **** ********/****** on *** ****** **** **** ********"
- "****, **** *** ***** ********* **** we *** **** **** **** ** like. ******* **** *** *** *** preferred *** ** **."
- "****. *****'* *** *** ********* ** get *** ******* *** ******* *******-****."
- "**** ******** ******** **** *** ******* for ******** *** ** ******* ******."
- "****. *****'* ***** * **** ***."
- "** ***'*. ** ***** ***** ********* all *******."
- "**** ******* **** *** ***** *****."
- "**** **** *********, *** ** ***, than *** **** ***** ** **** and ******."
- "**** ****** *****"
- "**** ** **** ****, ** ** grow ** *** *** ***** ** this."
- "***'* *** *** *************. **** ******* to ****** ** ***** ** ********* good *** *****."
Highly ********* ********* – ** ******* *********
**** ***, ***** **** ******** ** highly *********, **** ** ****** ******** mentioned, ** **** ** **** *********** developing ***** *** ** *****. **** among *********** *** *** * **********, there *** ** ****** ******, **** the *** **** ******** *** ***** 10% *****: *********** (*%), ****** (*%), Quickbooks (*%), ********** (*%), *** ****** (3%). ** *** ********* ** *******, none ******** **** **** * ********, with **** ********* **** ***.
ConnectWise **** ****** ********
*********** *** *** **** ****** ****** platform ********* ** ~*% *****. ***** preferring *********** **** ***** ********* *** quality ** *** ****** *** *** the *********** ******* **'* ***/********** ********* and *** **** ***.
- "*********** *** ******* ****** ***** **** for ******** ********* *** ****** ************* with *** ******** *** ****** *** same ******* ****** ********. ******** ********* and ******** *** *** ****** ***********, support ***** ** *****, *** ******* order/inventory ******."
- "****** *** *** ***********, ** **** cloud ****** ** * ******. **'* the ******. **** ** ******** ***** it ******. **** ****** **** ******** and ********* ****** ** ****** ** a ****** ** ****** ****. **** signing *** ******** ** ***** ** services."
- "*********** *** *** ****** *****. ** have ******* ** **********...***** ***** ** determine ******* ** ******, *** ** help ********* *** *********** ***** (*** maybe **** *** ***** **** *** designs)."
- "***********. **'* **** ** *** ******** software *** ****** *** **** **** for ************ *** ******* ***** ** the *****."
- "*********** ******. *** ** *** ******* calls *** ******** *** ******* ** Connectwise ** ***** **** ******* ** in *** *******. ***** ********* *** based *** ** ***** **** ******** in *** *******."
- "*********** ****** *** *********** ***** *********** via *****.** - ******* ** *** wait ** ****** ***** **** ***** get *******."
- "*********** *** ********. *** ********* ****** app ** ********* *** ** ***** for *** ******** ******* *** ******* wise ****** ****** *****."
- "** ****** ****** **** **** ****** updates. ****** ***** ** *** ** resources ********* *********."
- "***********. ** *** ****** *** ** clients *** *** ***** ** ***."
- "**** *** *********** ****** ** ****** ticket *****."
- "*** ***** *** *********** ** *** field ** ****** ******* *** ***** time."
Custom-Built ****** **** ******
***** **** ***********, *****-***** ******** *** more ****** **** *** ***** ********. Integrators ********* **** **** *** ********* as ** *** ******** ** ***** specific ******** ** ****** *** ******* standard ** ***** ***********.
- "** **** * ****** ***** ******** that ** *** ** ****** *** installations *** ** ** *** ****** any ************ **** *********. *** ******** are ** *** ****** **** ** there *** ******* ****** ******** ****** etc. ***** *** ******* ******** ******** with *** ********'* **."
- "** ***** *********** ********. *****. ** keep ***** ** ******* ******* *** what ******* **** ******** ******* *** which **** ***."
- "********** **** * ****** ******** **** 'iCare'. **** ** *** ******* ********."
- "****** *****. ******* ** ***** ****** for **."
- "****** **** ********."
- "*******, **'* * ****** ******** **** can ** **** **** ** **."
- "********** ********* ***********, **** ** **** our ******** ***** ** ****** *********, manage ********, *** **** ********** *** accounting."
- "** *** ** *********** ****, *** pertinent ************* ** *********** **** ** recorded ** *** ******** *** ****** and **** *** *** ** ****** is ******."
- "** **** ** ********** ********* ***********."
- "** ********* *** *** ********** ********* and ************ *** **** **** * very **** ****** ** ****."
- "***** *********** ******** * *************, *** data ** ******* **** *** *** developed ********."
Sedona, ********** **** (*******), **********, ****** ********* ********
*** ********* ********* ***** **** ********* multiple ***** *** ******** **** **** 5% *****. **** ******** *********** **** that ***** ********* **** **** ****** because **** ********** **** ***** *******.
- "******. *********** **** * ****** **** they *** *** ** **** ** service *******, ****** ******* *****, *******, etc."
- "****** *** - ********** **** ****** and ******** **** ****** ******** *** scheduling."
- "****** ***, **** ** *** **********/******* package."
- "****** ***. ******** ***** **** *** accounting ******"
- "****** *** *** ****** ******. ****** tickets ** ** ******* ** **** and ***** ** ** *******. **** provides ********** ******* ** ******* *******."
- "******* **** **********. ***** **** *** general ******** *** *****. ******* *** more ****** ********** ****** ** **** time."
- "***** ********** **** **********. ********** */ accounting."
- "***** ** ********** ******"
- "********** *** * ******* ******* ***-** called **********. ****** ** *** *** the ***** ***** **** * **** app."
- "**********, *** ** *** *********** ** housed ** **********. ** ***** ** easy *** ****** ** *** ************ to ********** ******* ****** **** * client."
- "******. **** **** * ****** *** to ***** ********** ** ** *** of ****. **** *** **** ***** and ******** *** ****** **** *** to *** *** **** **** *** on. ** *** ***** **** ***** for ******* **** ***."
- "******. *** *********** ******* **** ****** via ***** ***** *** ** ***** all ** ***** **** ***** *******, job ********, *** ******** *** **** sheet ****."
*'* ********* ****** ****** ** ** highly ****. ******* ** ***** ******** presence *** ******** ** ****** * had ******* **** **** *** * or * *********... */** ***'* *********.
**** ** ***** * ***** ****** in *** ********. ****** ** *****, it ** **** *** ********* ** migrate ** *** ********** *******.
**** ****** **** ********** **** ** using ************ / ****?
** *** *********** - ** *** designed *** ******** ****** ***** *** it ******** ***** *** ***** **** well. * ***'* ******* *** ****** some **** ** ****** ** **** a ***** ** *******, ***** *** historical *****!
*** **** *** **** *** *** notes *** ********* ** *** ***** packages, *** ***** *********** *** ****** several ***** ******* *********, ** **** never **** ***** **** *** *** the ****** ***** ************ *** ********* worked, **** **********, **********, *** **********, finally ******* ** ******* **** ****** notes ********* ** ********.
*** ***** *** *********** ******* ******/*** having * ****** ****** *** ******* size? * ** ******* *** ***** the ********* *** **** **********/*********** *** example **. ********* *********** ******* ** not ***** ******* ** ***.
******** ** ************* ***** **. ** is ********** * ***** ***** ********** app. ******* ****** **** **** **** for **** * ***** ***** **** were * ***** *** ********* ******* to * ***** ****** ** *** UK, **** **** ****** **** ******* on ***** ***** ********* ****** *** service *******. ** **** **** ***** Management *** *** ***** ******** ** pretty ******. ******* ********** ***** ****** quotes ** **** ***** ****. *** sub-contractor *********** *** ***** ******* *** sharing (**** **** **** ** ***** JobWatch) **** **** ****.
** ** *** *********** ******, *********** Sell, *** *********** ********. ****, *******. We're ****** **** *** **.