Accurate field technician documentation is a difficult and important task for security integrators, but what options are most widely used?
To see what is most commonly used in the field and why, 180 integrators answered the question:
What software, if any, do your technicians use in the field to record and track interactions with customers? Why?
In this note, we examine statistics from integrator responses and examine the trends they reveal, the most commonly used software for field techs, and compare to 2018 results.