*** ******* *******:
No ******** ** ********
**** ** *** ********* indicated ***** ** ******** system ** ***** ********** interactions. ** **** ** those ***** **** ********** themselves ** * ***** company, *** ******* ** electronic ***** *****. ****** cited ***** ***** ******* of * ******** ***** of ********. * ****** of *** ********* *****:
- "****, *** ** ***** for **"
- "**** ** *** * small * ******* ******** with ** *********."
- "******* *** ****** ************. We ***** *** ***** to **** **** *******. If ****** ******, * supervisor ***** **, *** that ** ********** ****."
- "****, ** ***'* **** of *** ********* *** it's *** ******* *** us ** **** ***** "
- "*** ****** ******** ******** at **** *****"
- "** ** *** *** any ******** *** **** purpose"
- "** ******** ** **** kind ** ****"
- "****. ***** ****** ******* about ** *** ****'* really ***** ** ** necessary. "
- "*** ******* *****'* ****** anything **** ****."
- "** ******** ** **** time "
- "**** ***'* ***** ***********"
- "****."
- "****. **** *** *** report ***** *** ***** work ** *********. "
Project ********** / ****** / *** ****
**% ** ********* ***** Project ********** ****, ****** apps, ** ****** ******** being ****, **** ************* and **** ******* ***** as *** ******* ******* for ***. **** * few ******** **** **** 2 *********:
- "** *** ********** ** all ************ *** **** are ****** ** *** cloud. * ******* **** has *** **** ************ and ********."
- "*********.*** ** **** ** the ***** ******* ** is ********** *** ***** our ******* *****."
- "** *****. ***** *** business ***** ******** ** happenings ** ***** ********. "
- "********. ******** ****** ********* to **** *** ** service, ******** *** * number ** ***** ******. Evernote ** **** ********** into *** ****** ***** logs *** ****** ** all **** **** **’* or *******. "
- "** **** *** ***** now. ****** *** *** Zoho *** ***** ** software ***** ** **** to ********* *** *** techs. "
- "****, ** ******** ** with * ********, ***, and ****** ******* **********. "
- "********* ****** *** ******, all ***** *** **** visits *** ******."
- "******* ******* (***, ***). No ******* ***."
ConnectWise **** ****** ******** ********
*** ******** **** ***** by **** **% ** responses, *******, **** ** those **** *********** **** implementations, ********* *** ***** of **** ********** ******* (******** ****** ******* ********, ******** ********, ******** ********** ******* ********):
- "** *** ****** ** ConnectWise ** ** * better *** ** ********* and ********** ***** *******. We ******* *** ******* to ****** ***** *** review ***** ******* **** the ****** ** ********* to *** ******** ** quality ********."
- "*********** - ** ** our *** *** *********** depot *** ************* *******. Outlook - ******* ***-**-*** correspondence"
- "** *** ****** ** connectwise *** * **** integrated **********."
- "** **** * ******* sheet ***** **** ***********"
- "** *** *********** *** track ************ *** ******* when *** **** ** in *** *****."
- "***********. **** *** ** is *** ******** ** a ***** ***** ****** should ** **** ** pick ** ***** **** left *** ** **** of ******** ** ******* the *******. "
- "** *** *********** ********** to ****** **********."
- "*********** ******. ** *** it *** **** ******** and ************* **** *** customers ** ****** ******* and ************** ****** ** update ****. "
- "***********. *** ******* *** are ***** *** ******* through ***********. ** *** not ** **, ** didn't ******! "
- "*********** */******* ***********. **** is *** *********** ******** that *** ******* ** using ** **** ****."
- "*** *********** *** *********** mobile *** ****** ******** but ** ** *** use ** ** ******** with *** ******** *** sign **** ** ********. "
- "*********** ** **** ** supposed ** ** ****, but **'* *** ******....** they ***'*. "
*****
* *** ** ******* responses ***** ***** ** dedicated ******** ******* *** taking *****, *** ******** communications ******* ******:
- "****** ***** **** ******** interactions ** ***** ***** email ******* **** ***** to ****** ** *****, issues **** ******** ******** equipment, ***."
- "**** **** ***** ** down *** **** ***** it **** ** *** office **** *** *** report. ***** **** **** has ****** ****** *** us."
- "***** *** ** ****** use ****** *** **** docs"
- "** *** ** **** any ************** **** *** pertinent ** * ******* recorded *** *****"
- "*****. *** ** ***** is * ******* *** have * ****** ** it."
- "** **** ***** **** document ************ ** ***** daily ***** ******* **** relay ** ****** ** scope, ****** **** ******** provided *********, ***. "
- "**** ***** **** ** the ******. "
- "*****"
- "**** ******* ***** **************"
- "...****** ** ******. "** we *********" ****** ** clarify *** ************ *** deliverables ***** *****."
- "*** ****** *** ******* in ******* *** ********* by ******** ****"
- "*** ***** *** **** visits *** ******. ****** are *** ******** ** with *** ****** **** and *****."
Comments (10)
Ty Mullen
05/07/18 09:01am
Well that's a bummer. I was hoping there was 2-3 platforms that were well proven. I will have to check out ConnectWise.
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Andrew Montgomery
We have been using Asana and have been happy with it. It might not be the best fit for everyone but it is a great tool for us. I just wish it allowed more than one person to be assigned a task as we have teams usually on calls.
It's free to try as well.
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Undisclosed Integrator #1
Connectwise Buyers BEWARE! After taking the bait and investing a small fortune the software continued to fail. After a plethroa of work arounds to try and achieve the desired result we ultimately hit a wall where their software just could not perform. There are some great people there that truly do care, but it isn't the management at all. I tried escalating issues to no avail including all the way to the top. When it comes to large installation business they can not handle progressive invoicing at all. If you have to use AIA documents for any part of your business this software is a disaster. They can't do it. There were a slew of other issues that just didn't work. If you are using quosal as well the two products are completely separate. They have separate teams and just trying to integrate the two was horrible. After all the issues and failed attempts week after week in implementation we pulled the plug and 8 months later are still fighting for a call back and refund. BEWARE!!!
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Ty Mullen
05/09/18 08:49pm
As I think I mentioned in a separate thread, at this point we are just looking for something simple that ties into our accounting software. We are trying to avoid the techs hand writing what time they got there and left and what parts they are using. Then having someone else have to locate that paper and type it in. If it was a little more advanced then that, it would be a welcome bonus. Integrated CRM would be amazing.
When I start to evaluate the various platforms I will report back in case anyone is interested.
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Joe Piacentino
We have been using Smart Service which integrates with our quickbooks. This also pairs with a mobile client for our technicians called iFleet. We love the software. We do however wish the time clock functionality for the techs on the mobile software was different. The techs have no idea how many hours they have during the week and cannot easily make any adjustments. Other than that it was been good to us.
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