Feenics Hosted Access Control Tested

By Brian Rhodes, Published Mar 11, 2021, 09:52am EST

Hosted access control has gained significantly in the past 5 years since IPVM first tested Feenics. How much has Feenics improved and how well do they compete now in 2021?

IPVM Image

IPVM bought and tested their cloud-based access platform to see how it stacks up against competitors in the security space.

In this report, we cover these findings and more:

  • 6 key strengths and 6 key weaknesses
  • 5 videos and 10+ images showing an overview of the app, management interface, and details of Feenics' Mercury Security controller
  • Test details of remote video and mobile access control integration
  • Multiple sections and images explaining how the cloud management portal works
  • Price and features versus other cloud-based access systems

Inside, we detail our findings on how well the system operates, where it is weak, and how it compares to Brivo, Openpath, and Verkada access.

Strengths *******

**** *** *** ********** of ******* **** ** found:

  • ***** **** ********* *******:******* ****** ***** ********* interface ******* **** **** in ********** *** ******** that *** ** ********** according ** ******** *****.
  • ******** ********** ********:**** ******** ******** ****** features *** ********* **** in ***** *******, ********* alarms **********, ******** ********, 2-man *****, ********** *********, and ******* **********.
  • *** ****** *****: ******* ******* **** integration ** ***'* ****** platform *** **** *********** can ** ****** *** managed ** *** ********* rather **** ***** * separate ******.
  • **** ********* ************: *** ****************** **** ~** ************** ******** ********, ****** management, **********, ******, *** wireless ***** ***** ** more **** *** ****** typically ******* ** ***** access.
  • **** ** ************* ******:** ********* ** **** Secure ******* ****** ** Feenics *** **** **** cards *** **** ***** the ****** **** ** issue, ***** ** ***** problematic *** ****** ******* and *** ******* *********** troubleshooting ** ****.
  • ** **-******* ******:****** **** ****** ******* that ******* ** **-******* server ** *** ******** systems ** ******* ***********, Feenics **** *** ******* any ******* ******* ************* or ******** *** ****** use.

Weaknesses *******

*******, ******* ** ******** by ** ***** ******* features ***** ** ***** access *******:

  • ******* ******:******* ** *******, *** casual ***** *** ****** to **** ******* ************* how ** *** *** system ******* ********.
  • ******** ************* ********:** ******** ** ***** complex, ******* *** ************* required ******* ***** ** configuration *** * **** to **** ******* ** order ** ********, ****** than ***** '**** & play' ******* ** ***** cloud *******.
  • ** ***** **** *** & ****** ****: ** ***** *********** is ******, **** *******' Windows ****** ******** **, unlike **** ***** ***** systems.
  • ***** **** ** ****** Accessible: ****** ******* ***** is ****, **-**** ***** require ********** ******** *** routing ************** ** ** seen ** *******, *********** adding *********** ** ****** to * ******.
  • ******** *******: *** ******* **** noted ****** **** ********** maps **** *** ****** to ** ****** *** likely ********* ** *** for ******, ***** *******.

Feenics ****** ***********

*** ***-*****, ******* ****** complex ************ *** ************* in * ***** ****** system ******* ********** ** large, ********** ****** *******. In ********, **** ******** Mercury ******** ******** *** customers *** **** ** avoid ******** '****-**' ** a ****** ******.

*** ****** ******** ****** users ** ***** ****** or *********** **-******* ********** servers *** ******* ****** them ** * ******* subscription ***.

Feenics' ***** ********* *******

******* ******** ***** ********* options *** **** *****, all ******** ** *** standard ******** *** *** same ******* ********** ** system ****:

  • ******* ******: *** **** complex, *** **** ******** of ********** ********* * thin-client ******* ** * Windows ** ***********.
  • ***/******* ***: * ********-****, more ********** ********* **** uses ****** ******** *** requires ** ********* ******, but **** *** **** features **** ***** ***********, deep *************, *** *********.
  • ****** ***: *** **** basic ****** ****** *** a ****** **** *** single **** **-*-**** *******, with ** ***** ***********.

** ****** **** ** the ***** ******* *** examine **** ** *** sections *****.

Windows ******

**** ******* ** **** to ******* *** ***** number *** *********** ** controls ** * ******* interface ** **********, *** unfortunately, **** ******** **** not ** **** *** casual ***** ** ******* operate *** ******.

IPVM Image

** *** **********, ** found ******** ******** ******** and ********* ** *********, and ** **** **** noted.

*** ***** ***** ***** an ******** ** *** Windows ******:

Web ****** ******* *********

******* ********* ** **** the *** *** ** for ***** ********* *** need * **** ********** interface, ** *** ******* of ****** ******** **** integrated ***** ***** ****** events:

*** ******* ********* ** really ***** ** *** customers **** ***** ********** which ** *** ** stripped *** * *** of *** *************. ** is ** ******* ********* to ***** **** ******* functionality ** ******* *** growing ********** ******** ****.

**** * ******* ***********, we **** ** ************ build *** *** ******* to ******* *** ******* systems *** *****, *** we **** ** **** sure **** *** ********* are ***** *********** **** they ***** **** **** 10 ******* *** ***** needs.

*** ********* ** ***** below:

IPVM Image

** **** *** ******* web *** ** *** video *****:

Mobile *** *********

* ***** ****** ******** a ****** ********* ********* for ****** *** *** Android, *** ** **** more ************ ********** **** the *** ***.

*** ******* ****** *** allows ***** *****/****** ****** and ******** ********, *** provides ****** (*** *** comprehensive) ****** ***** *******:

IPVM Image

**** *** *** ***, no ***** ** ********* or ******** ** *** mobile ***, *** **** mandatory ************* *** ****** generation **** ******* ***** the ******* ******.

Local ***** *********** *****

* *** ********* ***** is **** ** ***** for ******* ** ********* with * *** ******, outbound ***** *** ****** IP ****** **** ** be ********** ** *** VMS ********'* ********.

***********, ****** * ******/***** Feenic **** *** ******* access ** *** **-**** video ********, * ***** screen *** ***** ******* is ********* *** ****** video ******:

IPVM Image

**** ******** ** *** necessary *** **** ***** cloud-based ****** ******* *** traditional **-******* ****** ******* like ** ** *** Feenics.

****, ******* ******* **** not ******* *** ****** video, ******* ***** **** need ** ********** ***, maintain, *** ******* * surveillance ********* ******. ***** integration ** **** *** (free) ******* *******, ********* options *** ******* ********, Exacq, *********, *****, *** Salient.

** **** **** ** integrate * ***** ******** of ***** **** ** issue:

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*** ***** ***** ***** an ******* ***** ******* that ** ******* ** Feenics ******:

Exception: ******* ***** *****

** ********* ** ***** network ************* ** ** a *****-***** *** ** used. ** **** ****, video *** ** **** remotely ******* *********** *********, ports, ** ****** ***.

*******, ***** *** ******* is ********* ******* ********* ***** (***). ******* ***** ** they *** ******** ****** others ** ******* ****** of ***********.

**** ***** ***** ********* are ********** *****, ** will ****** ****.

*******

*** ******* ****** ******** floorplan ****, ***** *** many ***** **** ** the ******* ****** ** navigating *** ********** *******.

** ******* * **** map *** ******** ****** readers *** ******* **** the ********* *** **** able ** ************ ******* and *** ****. *** image ***** ***** ****:

IPVM Image

*******, *** ***'* ******* is ******* ** *** lack ** ******* *******. For ******* ***** * small ********* *** **** many ********** *****/*******, ******* does *** ******* ******** icons *** * ******* device **** *** ******* which ****** **** *******.

Mercury ******** *******

******* ******** ******* ******** hardware ** ***' ***** bases ******, ***** *******'* TLS *.* ******* ** communicate ******* * **** controller *** ********-***** **** management *******.

****** **** ***** ********* that *** ***** *** proprietary ***********, ******* ******** Mercury ******** *********** *** the **** ********* ** 'downstream' ********* *******/******** *******. Feenics ***** ** **** support ******* ** **** EP *** ** *********** and *** ****** ** downstream *******.

** *** ***** *****, we ******** ******* ** LP1501 ********** **** ****, purchased **** *******:

** *** ********** ********* the ***** *** ** default ***** *** ****** settings, ** ***** **** Feenics **** ******* **** us *** *** *******, but *** **** ******* diagnosed *** ****** ******* over *** *****.

******* **** ******** ******* wireless **** '*******' ******* connected **********, **** ******, Engage, *** ****** ****.

Many ******** ******* ********* *********

******* **** ********* **** many '********' ********* ********* by *******, *** *** often ********* ** ***** access ******* *** ********* by ****.

***** ******** ******** ******* simulated ****/*** *****, ****-********, 2-person *****, *******/*******, *** 'escort' *************.

** ****** *** ********* reads *** **** ****** well, *** ** *** not ******** ***** ***** features ****** *** *****.

Elevator *********** *******/********

******* ******** *********** *** cloud ****** ** ******** cab ********. ******* ****** support *** ******* **** brands, ********* ****, ****, ThyssenKrupp, *** **********.

****** **** ***** ****** systems **** '*********' ***** controller ******, ******* ****** software *********** **** ********** elevator ****** ** ***********.

** *** *** ******** this *********** *** ***** the ******** *** ******* built-in ** *** ************* and ******** *******, ***** many ******* ** *** include.

OSDP ****** ******* *******

***** *** * '*******' product, ** ****** *** system ***** ***** ***** *** *************** ***** **** ****** Channel.

** ********* *** **** that ****** **** ** issues, **** ****** ***** or **** ****** **** Keep:

HID ****** ***********

***** ******* ******** *** reader **** **** ******* or **** *** ** essentially ********** **** **** mobile ****** *******/********* ** a ******, **** ******** the ****** ** ********* HID ***** ****** **** the ******** ** ****** credentials *** ** ****** from ****** *******.

** ****** **** *********** by ******** ***** ******* details **** *** ******, and **** **** ** issue/revoke/renew *** ****** *********** from ****:

IPVM Image

*** ***** ***** ***** a ***** ******** ** the *********** ******* *** shows *** ****** ** issuing *** ****** *********** during ********** ********:

******* ******* *** ****** through ** **** *** Mobile ***********, ******* ~$*.** per ***** *** ****.

*** *** **** ***** ********* **** ** *** usability, *********, *** ********** of *****.

Keep ************ *******

******* ******* ******* **** ranges **** $** ** $15 *** **** *** month *** ******* **** less **** ** *****, but *** **** ** often ********** *** ******* with **** (***+) *****.

******* ******* ******** *** service *** ****, *** actual ******* ****** ***** on ******** *********, ********, and *******.

Large **** ****** *******

******* **** '*******' ******** times, *** ************ ******, during ******* ** *** task: *** *********** ** a ***** **** ******** of **** *,*** ***********.

IPVM Image

*******, ** ******** *** same **** ~** ** database *** *** *** observe ******* ******* ** many ** *** ****** tests (*.*.:*****,******** ****** *******) ** **** ******** systems ****** **** *****.

**********, ***** ******* ********, the ******** ********, *** for ***** ******** ******* or *********** ******* ******* to ******* ***** ****** options **** ****** ** needed.

*** '*******' ** ******** importing **** ~** ** file **** *** **** instances ** ******** **** crashing ****** *** ****.

No ********** *******

****** **** ***** ***********, a ******* ****** ** not '*******' *** ** nonpayment ** *** ******** service ************ *** ******* partially **********.

******* **** **** *** be **** ** **** changes ** ****** *** system, *** *** ********/******* remain ******, * ********** compared ** ***** ********* from*****,********, **********.

** ******* ****, *** system ******* *********** ********* to *** **** ***** sync ************ *** **** not '*****' *** ****** unusable:

******* **** *** ******* anything ** *** ********** level *** ** ***-*******. The ******* *********** **** keep ********* ** ****** with/without ************* **** * traditional **-**** ******** ** a ***** ********.

*** ******* ******* ********** they **** ******** *********** with **** **** *** the ******** ** ******* payment, *** ** ** is **** ******* ******* will *** ******, ******* termination ******** '******** *** systems ** **** ** not **** *** **** left ** [*******] ******* that *** ** ****** doing ******** **** **.'

HID **** ******* *** ********

******* **** **** **** do *** **** ** add ******* *** ***** replacement*** **** ***** ********** *** ************.

Competitive ********** - *****, ********, *******

***** *****-***** ****** ********* are ********,*****,********, ************* ***** *** **** commonly **********.

*** ****** *******, ******* has ********** ** ******* and ******** **** ***** and ********, *** ***** Mercury-based ****** *** **** expensive ******* ** ***** and ******* ** ***** downstream ******.

** *** ******* ****** above, ******* ** *** most ********* ****** ******, with ******* ******* ~$*** - $*** *** **** per **** *** *******. However, ******** **** ***** integration *** ****** *********** may *** ** *******' total ****** **** (**** might ** ****, ************ ************), *** *** ******** in *******'* ****** *** no ********** ***.

***** ******** ** ********* more ********* (~$*,*** *** a ***** **********) ** ~$1,000 *** *** ********** Mercury/HID *****, *** ******* can ** **** ** ~$96 - $*** *** year. *******, *****'* ********** software *** ***** *********** options *** *** **** basic ********.

*** ********, *** ******* offset ** *** ~$*** Mercury ****** ** *********** ******** ***-**** *** controller*** $***. *******, ** additional ******** ****** ** required, ********* ** * total ***** ** ~$*** for * ****** ****, and ******* ******* **** the **** ******* *******. With * ***** ******* fee ** ~$* - $20 *** ****, *** total ******* ***** **** be ******* *** ****** Openpath ** *******.

*******, *******' ***-*********** ******** can ** ****** ** other ****** *******, ***** neither ******** *** *******'* controller *** **** ** used ** ***** ********* must ** ******** ** systems *** *******.

Software & ******** ****

*** ********* ******** ******** and ******** *** **** for *******:

  • **** ******* ******* **.*.* (March *, **** *******)
  • **** *** ******* ******* 21.2.1
  • ******* ******** ******, ******** 09-1.29.4.647
  • *** ***** *** ******** R10.0.1.3
  • ****** ****** * **.*.****.**
  • *** ***.*, ****** ** Max

Comments (5)

** *** ******* ****** above, ******* ** *** most ********* ****** ******, with ******* ******* ~$*** - $*** *** **** per **** *** *******. However, ******** **** ***** integration *** ****** *********** add ** *******' ***** system **** *** *** included ** *******'* ****** for ** ********** ***.

*****, ****** ******* *** it ** ** ************* that ** *** *** the ******** ******* *** mobile *********** *** **** with *******.

Agree
Disagree
Informative: 3
Unhelpful
Funny

* ***** ******* *** feedback ** ****, *** here ** *** ********:

* ***** **** *** person ***** ** “********” and *** ***** ******* include *** ****** ***********. In ****, ****** *** simply ** ** ** app ***** *** ******** “MyPass ******” *** ***’** get ** *** **** a ****** ******. ****** a **-*** **** ****** with ** ******** **** if *** *** ***** WaveLynx *******.

* ***** **** ******** the '****' ******* ***** from ******** *** *** Feenics, *** ** **** general ***** ***** ****** might ** **** ** using******.

* ******* *** ****** and ********* **** ** the ****** *****. ******!

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

**'** **** * ******* dealer *** ***** * years. * ******** **** a ****** ** **** findings.

******* ******: ******* ** complex, *** ****** ***** are ****** ** **** trouble ************* *** ** use *** ****** ******* training.

*'* *** **** *** a ****** ***** ******* a ****** ******* ********* end-user ********, *** ** haven't *** *** ********** from ********* ***** *** system ***** ********* ** use. * ***** *** comments **** **'* ****** to *** *** *********.

******** ************* ********: ** addition ** ***** *******, install *** ************* ******** several ***** ** ************* and * **** ** tech ******* ** ***** to ********, ****** **** being '**** & ****' typical ** ***** ***** systems.

*** ******* ****** **** pre-configured ** ***** ** Feenics *** *** *** DHCP. *** *** **** to ** ** ***** the *** ******* *** the ********** *** *********. Does *** **** ******* hours *** * **** to **** *******.

***** **** ** ****** Accessible: ****** ******* ***** is ****, **-**** ***** require ********** ******** *** routing ************** ** ** seen ** *******, *********** adding *********** ** ****** to * ******.

**** ** * *** misleading, *** *** ** touch ** ** ***** in *** *******. ** the ******* ****** ** on *** **** ******* as *** *** ** can ******* ********. *** VMS **** *** **** to ** ******** **********.

Agree: 2
Disagree
Informative: 2
Unhelpful
Funny

****** *** *** ********!

**'** **** * ******* dealer *** ***** * years. * ******** **** a ****** ** **** findings.

************ ** **** *** welcome. *'** *******:

*'* *** **** *** a ****** ***** ******* a ****** ******* ********* end-user ********, *** ** haven't *** *** ********** from ********* ***** *** system ***** ********* ** use. * ***** *** comments **** **'* ****** to *** *** *********.

*** ********* **** **** training ** **** ** what *** *******, *** cloud/hosted ****** ******* *** generally ****** ****** ** use **** ******/** ********.

*** *******,******** ****** ********* * *** *******, and **** ************ ****** offerings (*******, ******, ***) do *** ******* *******-******* dealers. **** ** ***, users *** ******* *** config *** ****** **** no ***** ****** **********, but **** ***'* *** case **** ******* - which ******** * **** powerful *** ** ********/**********, but **** **** ********* will *** ****/**** ** use.

*** ******* ****** **** pre-configured ** ***** ** Feenics *** *** *** DHCP. *** *** **** to ** ** ***** the *** ******* *** the ********** *** *********. Does *** **** ******* hours *** * **** to **** *******.

** *** ** *** case. *** ***** *** not ***-********** ** ********. It **** * **** from ** *** **** to ********. *'* *** sure ** **** ** isolated, *** ** ***** be, *** *** **** test, *** ***** *** not ***-**********.

** **** *** - Feenics **** ******* *** skilled *** **** ** reach *** **** ****.

*** *** **** *****, it ** ************ ******** for ***** ****** ** not ******* ****** ***** by ******* ** ********* VSaaS.

*** *******,*****,******** ******, ********** *********** **** **** **, but ******* **** ***.

Agree
Disagree
Informative: 1
Unhelpful: 1
Funny

******* ********* **** **** feedback:

*) *** ******** ** Keep ******* ** ******* to **-**** ***** *********, unfortunately, **** ** * result ** *** *** platform ************. *** ******** is ** ******* *** customers **** **** ******* in **** ****.

*) *** ******* **** the *** *** ** stripped **** *** *****’* support ************* ***** **** changing ********** *********, ********* new ***********, ***. *** in ****, ** ** support *** ** ***** functions ** *** *** application. *** *** ****** new *********, *** ****** levels, *** *********** *** people, **** ********, *** elevator ******.

*) *** **** ***** of *** ****** *** is ******** **** ****** on *** ***, ** addition ** ******** ********** functionality.

** ***** #*, ** confirmed ***** ******** *** clarified *** ****** *****. They **** ***** *** a **** ** *** test ******** **** ****** the *****, ***** ** sent.

Agree
Disagree
Informative: 1
Unhelpful
Funny
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