Dahua Finally Has A US Distributor

Author: John Honovich, Published on Oct 08, 2015

Finally.

Billion dollar Dahua is the 'smaller' of the two mega Chinese surveillance manufacturers (the other being Hikvision).

Historically, Dahua has made it very hard to buy from them in the US, unfortunately pushing people to buy from random sources inside China, without any guarantee whether the product was legitimate or even working. Forget about support or warranty.

This year, Dahua has ramped up US operations, hiring local factory staff and now, at least, one US distributor.

In this note, we look at the distributor, what the offerings are and how this impacts market positioning.

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**** ****, ***** *** ****** ** ** **********, ****** ***** ******* staff *** ***, ** *****, *** ** ***********.

** **** ****, ** **** ** *** ***********, **** *** offerings *** *** *** **** ******* ****** ***********.

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Distributor ****.***

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Dahua ********

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*** **** ***** **** **:

Dahua ************

******* *********** **** ***** ** ********** *********. **** ***** ************ ******** **** ** ***** ********** ** ***** ** ***. *****, ** ***** *******, **** people ** ***** **** ** ****** ************ *** **** ******** no ******. ** ** ** ** **** ****** ** *** want **** *****.

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Comments (21)

At the ASIS show last week one of the guys working their booth told me that ADI will be their North American distributor. I was in a hurry so I didn't press him for details.

Brandon, thanks. Let's see if that happens. If Dahua is trying not to compete against their OEMs, selling through ADI is probably not the best way to do it.

Does Automated Outlet not qualify?

We spoke with Automated Outlet. They told us they could sell 'the same exact Dahua products under their own brand named Toughdog', but if we wanted Dahua branded stuff, they could do that also.

Our understanding was that their territory was just Texas and OK but if either they or Dahua could clarify, that would help greatly.

The lack of communication is the most frustrating part about Dahua. For example, with one of their camera series, pulling the H.264 via RTSP causes the camera to go back to its default video settings, essentially making the camera useless if your application requires the use of RTSP. Dahua supposedly acknowledges the problem, but I had to find this out through a Dahua seller that had a line of communication with Dahua in China. They are reportedly going to have a firmware upgrade that fixes the issue, but No ETA. And where is Dahua's official firmware depository? I only see resellers posting firmware on their own sites. Dahua makes nice products but they desparately need to open up support communication.

For example, with one of their camera series, pulling the H.264 via RTSP causes the camera to go back to its default video settings, essentially making the camera useless if your application requires the use of RTSP...

I've noticed this too, depending on what RTSP URL you use, your current configuration becomes permanently changed.

I've noticed this too, depending on what RTSP URL you use, your current configuration becomes permanently changed.

Do you know of an RTSP URL that will not affect the configuration?

The two we found that produced a stream in VLC also resulted in changing the camera settings (within 10-20 minutes).

  • rtsp://<ip>
  • rtsp://<ip>/cam/realmonitor?channel=1&subtype=0

Actually, no. I'll see if I can figure out what it is doing, and then start a new discussion.

They do not list Dahua as a brand on their site.

Delta Swiss

Meghan,

Are they selling branded Dahua or white label, unbranded Dahua? I ask this because the website seems to have Dahua cameras but they are not labelled or identified as such (e.g., see this unbranded camera).

My understanding is that Dahua sells white labelled products to many distributors but these are not 'official' Dahua products and are not supported nor warrantied by Dahua.

Any idea?

B&H Photo is now also an official US Dahua distributor. They note "All products come with a three year warranty, and we will be the first point of contact for tech support issues."

Here's a listing of Dahua cameras available for sale at B&H Photo.

Do they plan to carry any stock at some point?

Everything is special order (7-10 days) right now.

Special order from where?

Given the number of Dahua distributors now emerging in the US, it seems that Dahua is now going full force into selling direct branded products here.

Not sure how B&H Photo is considered an "Official US Dahua distributor" considering they are advertising prices online to the general public using Dahua part numbers. This allows any end user to shop Dahua models and will make life more difficult for dealers trying to sell branded Dahua products.

5, it would seem inevitable that if Dahua is going to allow branded sales that actual part numbers and pricing would be posted online. That being said, there are some channel programs that do not allow that, so we will try to get more information on this.

John, I agree but with the new USA branded program they have a MAP policy. For retail there is a MSRP and for published dealer prices there is an MSIP. These are supposed to be adhered to for branded products. Generic and OEM sales are excluded from this requirement. If you get the opportunity to examine the new Dahua price lists you will see both of these prices listed.

B&H response:

"B&H observes MAP pricing. All prices listed always reflect the latest price information we have in our possession.

Currently, Dahua products are being drop shipped. Most but not all products qualify for free standard shipping. Expedited shipping can be arranged upon request by calling our SuperStore. We plan to keep the most popular products in stock for immediate shipping, as soon as we can tell what the most products are. For example, we currently carry 34 Hikvision camera models in stock, based on what we've learned about how our customers shop over the past several months. We were only drop shipping Hikvision at first, too.
We will be providing tier 1 tech support for Dahua products, as we do for our other lines. Tier 2 tech support will be arranged if necessary. All products come with full manufacturer's warranty.""
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