City Physical Security Manager Interview

By Dan Gelinas, Published on Mar 14, 2019

This physical security pro is the Physical Security Manager for the City of Calgary. He is a criminologist by training with an ASIS CPP credential. He tells IPVM that managing surveillance and security for Canada’s 3rd most populous city has a number of unique challenges.

image

Based on our interview with Calgary Physical Security Manager Brad Labrenz, we look at the following topics:

  • Integrator/customer reckoning
  • Tools should fit the customer, not the other way around
  • Cooperation with Police
  • Not always lowest bidder
  • What camera and VMS brands do they use
  • Integrators often talk the talk, but can't walk the walk
  • Continuous new product evaluation
  • Rigorous about privacy

****: *** **** **** you **** *** ******** Manager *** *** ****?

*’* *** ** *** city. *’** **** **** here ***** ******** ** 2018. ****’* **** * took *** ***. ***** to ****, * *** in *** *** ********. I **** **** **** a *** ** **** in *******. *’** **** involved ** *** ******** industry *** ****** ** years. *’** **** ***** security/law *********** ***** *** late ********. * ****** in **** ********** ***** I ******** ** *********** degree ** **. **** I ****** *** *********** until **** **** * went ** *** ****** industry ** ********, ********** becoming * ****** **.

****: *** *** *** come **** **** ***?

*** ******** ** ********, I’ve ********* ***** *** for * ****** ** years ** * *********. But *’* * ************* by ** *********. * knew *** ******** *** he ********** ** ** apply *** * ***. Things ****’* ****** ***** in *** *** ******** in *******. ****’* *** the ******** **** *****. It *** * ***** decision ** **** ** move **** ***, ******. Any *** ****** ** you *** ***** ** difficult, *** * ***** in *** *** ** was *** ***** ********.

****: **** ***** ** technological *** ***** ********* do *** ******?

* ****** **** ***** within ********* ********. * manage **************, ******** ********—** actually **** ** ****, Technical ********** *** ******** Security—Operations ***** ** *** guard ******* *** *** Integrated ******** ****** **** uses * *** ** the ******* **** ** install. *** * ****** Advisory. **** ** * lot ** *** *******, risk **********, ********* *****, that **** ** *****.

****: **** ***** * surveillance ******* ********** *** city, ** *** **** manage ****?

*** *** ** **. We ****** **** ** it. ** **** ***** from ******** ********. ***** are *** ******* **** our ******** ***** *********. The ******* ** **** they ***** ******** ** into * ********** *** do ** ********** *** risk *** **** ** the ********** **** ***** be ******** ***** ** camera ******* ****** **** our ********** ******** ****** where ****’** ********* ** a ****.

****: *** ** *** network ********* ********? *** do *** ******* *** communicate?

****’** *** ********* *** monitored ** *** ********** Security ******, ***** ** the ******* ******, *********** and **** **’* *** backed ** ** *******.

****: **** *** **** gotten *** ******** **** the ****** ** ***** rights ****** ***** ******* in ****** ******?

**. ** ****, ** were ** ***** ** the ******* **** **** and **** ********, *** necessarily *******, *** ** analysis *** **** ********** for * **** ****. We’re ****** * **** at *** **** ** develop * ************** *** likely ***** **** ** mitigations **** ******* ***** surveillance. * ***** *** public ** ****** ********** generally ** ****** **** security *** **’** ****** mindful ** *** ******’* need *** ******* **** we ** ******* *** apply *** ***********. **’** always ******* ** ***** we ***** ******* *** how ****’** *********.

****: **** **** ** cooperation ** ***** ******* your ********* *** ****** resources, ** *** **** one****** ****?

* ***** **’** *** a **** *********** ************ with ****. ****’** ***** request ***** **** ** and **’** ******* ** if *****’* * ****** investigation. ** ***, **** cooperative. **’** *** ** understanding ** **** ***** is ****** **** ****. Their ***** ***** ***** their ********* *** ****** and **** *****. *****’* a **** ********* **** them ** ***** *********** when ********.

****: *** ** *** select/evaluate ******** *********** ** work ****?

** **** * ****** thorough *** ************* *** process. *** *********** ****** manage **** *******, ** it’s ****** **** ****** for **. ** **** evaluate *** ******** ****’* needed *** **** **** go ** ****** *** try ** ****** *** products **** *** *** details **** *** ****** *** *** *** the ****** ***** *** on *** *******.

****: ** ** ******* the ****** ****** *** gets *** ***?

****’* ****** * *************, but **’* *** *** deciding ********. **’* *** is ************ ************ **** fit **** *** ******** and ********* **** *** be **** ********. **’* who ** **** **** to ******* *** ****** the ***** ******* *****, as **** ** ****** sure **** *** ******* itself ** *****.

****: **** ************ ********—******* and ***—**** *** ****?

** *** * ******* of ********. ***** *** some ***** ******** ***** that ****** **** ** the ******. ** ***’* manage ** ***. *** corporate ********, ** *** Milestone ** *** ******* video ********** ******** *** we ********* *** ****, but *****, ***** ** a ******* *********, *****, on *** ***********.

****: ** *** **** have ******* ******* *** those ********* ******** ** work ********?

***. **’** **** ********** in *********** **********. ** haven’t *** * *** of ******* *********** ********** to ****. *** * say **** **** *** perspective ** *** **** of *******, *** **** in ** ******** ****. I **** ***** **** integrating *********, ********* ******* was **** *********. ******* as * ******* ******, I **** **** **** integrators **** *** ****, but **** ***** ************* meeting *** ********* ** complicated *************. * **** that ************, ***—*** *’* probably * ****** *****—******** integrators ***** *****-*******. **** often ***’* ******* ** expectation. * **** **** as *** ********** ******, at **** ***** ***** needs ** ** * reckoning ******* *** *** where *** **** ************ of *** ****** *** met ** *** ****-*********** delivery ** *** **********.

****: **** *** **** had ******** **** ******** integrators—lack ** ** *********, being ****************** ********, ***** ****-****** with ****** ******, ***.?

**********. **** ** ** knowledge ** * *** problem. *** ************* **** today’s *********** **** ** serve *** **** *******, and **** **** * very ****-********** ** ****. But * ***’* **** that *****’* *********** *** there. *****’* * ********* between *** ** ********* on *** ****** **** versus *** ********** ****. The ******* *** *** integrator ** **** **** often ***’* **** *** software ** **** ** the ******. **’** ** it ***** *** *** use ** ***** ***. They ***’* **** **** inside *********. *** *** often, * **** ******* of *** ****** ******** the ******.

****:** *** **** *** advice ** **** ******** integrator ******** ** *********** when ** ***** ** your ******** **** *** the **** ** ** you ** *** ******** yourself?

** **** *** *********. We **** ** **** the ****** ********** *** make **** **** *** staff *** **** ****** in **. *** ***** that ** ** *** and *** **** ** fit **** *** ******** process **** ** ****. It *******’* ** *** other *** ******. ** shouldn’t **** ** *** our ******** ******* ** fit * ****. ** thought ** **** ** shouldn’t ** ***** ***** tools **** ***’* **** our ***** *********.

****: ** *** **** a ********* ** ********* network *** *** ****’* cameras *** ***** *******?

** **** * ********* network. *** **’** ******* at *********, ** ****.

****:**** **** *** ****** one **** *** *****?

** *** ***** **** I *** *** ********, so * ***’* ****** speak ** ****. ***** I **** **** *** also ******. ** **** as ********** ** ********** and *** *** ** security ** **** ******* there’s ** ****** *** can’t **** * ********* network.

****: **** *** ******** remote ******* ** ****** or ** ************* ******** limit **** *******?

** ** ****** **** through * *** **********.

****: **** *** **** switched *** ****** ** equipment (*******, ***, ********, etc.) ****** **** ****** and ** ** **** made *** ****** *** were *** ***** **** the ******.

*****, *’* ***** ****** new. ******* *** **** changed ***** *’** **** there.

****: *** ***** ** you ******** *** ****** and ************ **********?

*********** ******. **’** **** supportive ** ******** *********** and ** **’** ** to *** *********** *********** events. ******* **’* *** or ***** ***********. **’** very ********** ** **** so **** ***** ********* of ******* **** ** where ** ****** **.

****: *** ** **** process ******* (*.*. *** do *** ********/***** *** cameras *** ******** ****** the ******** ********* ******?) Was ** **** *** or *** ** ******* a *********?

**’* **** ******* *********. When ******* **** ** a ****, ****’** ******** to **** **** *** talk ***** **** **** learned. *** **** ** go ******* *** *** process, *** ******* *** required ** **** ******** the ************ *** **** we **** ** ****.

****: **** *** **** thoughts ** **** ***? 4K ****** *** ****** 1080P?

*’* * *** ** the ********'* ******* ** continue ** **** *** bar ** ***** ** resolution. ***** * ******* solution ** ******* ********* PTZ’s ** ****** *********** to ** *** **** reasons. **** ******* (***** freeze), ****** ****** ********** to ***** **** ***** of ****** ***. ***** innovation *** * ***’* wait ** *** ***** it ***** **.

****: **** *** **** used *****-****** *******?

*’** **** **** *** specific ************* *** *********. Examples ******* **** ******** or *********, ** ***** applications **** ******* ****** circumstances. **** *** ********** on **** *** ******* I ***’* **** **** there **** ** ********** growth ** **** ***** but *** * ***** option **** *********** ************* are *** ********.

****: **** *** **** thoughts ***** *** *** biggest ** ****** ************* Dahua *** *********?

* **** *** *** them.

****: *** **** ****** of ********** *** ***** into **** ***/******/*******/***** ************?

* ***’* **** *** exact ******, *** * know **** ** **** multiple ************.

****: ** *** ** any **** ****** **********? Or *** **** ******* used ** ** ***** trail ****?

** **** * ***** that **** **** **********.

****: ** *** *** 3rd ***** ********** ** all?

**.

****: **** **** ******* of ******* ********** *******?

*’* *** **’* * combination. ***** **** **** PTZs, *** * ******* of **** ** ****.

****: **** *** **** still **** *** ****** cameras?

* ******* ** ** still **** **** ****** stuff *** *****. **’** slowly ********* **** ** can **** ** ***. There’s *** **** **** legacy ***** *** ***** anymore, ******.

****: **** ******* ************** are ***** **** * municipal-level ********** ****** **** one ******’* **** **, say, * ****** ******, or ** ****** ********?

* ***** ** ******** have **** ***** ****** the ******* ********, ***** that **’** ********** ** opposed ** ******* ********. We’re ******* ******* ** public ******** ** ******* to ******* ********. **’** also ****** ******* ** the ******* ** ****, but ** **** * very ****** *******, ** well. ****, ** **** access ** ******* **** potentially ******* ******** ******’* have.

****: *** ***** ** your ******* **** *** to ***** *** * problem? *** *******, ******** up * **** **** or ******** * ******* or *** ***** ** act ** *********?

** ***** *****. ** have ****** **** ****** in *** *** ********** Security ******. ****’** ******* to **** ******. **** do * ****** **** job. ***’** *** *** manner ** ****** **** happen. ******** ******** *** public ********.

****: *** *** ***** things **** ****** ***********, LPR, *** ********* *** things **** ******** ******* structures, ******** **** **********, unusual/anomaly ******** *********?

* ***** *** **** even ****** **’* ****, we’re ***** * **** to ** ** *********** and ********* *****. ** don’t **** * *********** network ** ********. *********, someday ** **** **** the *** *** *** smart ****** ******** ** working, *** * ***’* think **’** ***** ***. We ***’* **** *** tech *** ** ** opinion **** ******** * human. **’** ******* *****.

****: ** ******* *** expansion/upgrading ** *** ****’* security/surveillance ******* **** * problem?

**********. ***** ** ****** a ******* *** ********. I ***’* ***** **’** an *********, *** ** you ** * **** job ********** *** **** and *** **********, **** we ** **. *** funding ** * ********* everywhere, ********* *****’* * risk *** *** **** have ** ****** **.

****: **** ** *** process *** *********** ****** placement ********** *** ****?

*** ********* ******** ******** undergo ****** ****** [***** ********** Thorough ************* ******]*** ************* ****** *** Risk ******** ********* ** our ******** ******** ********. They **** ********* *********.

****: **** ********* ****** the ******** ** ***** in? *** *******, *** should ******** ************ ** used ** ***** **** and **** ********** ************ do *** ***** **** have *** ******* ******?

“***********” **** ** ****** their *****. *** ******** provider *** ** ***** able ** ******* *** platform **** ******** * single **** ** ***** for ******** ******** ******* will *** **** ****. They **** **** ** be ** ***** *** have *** ******* ** work **** ******* ************* operating ******** *********. ** far, ****’** **** **** able ** **** *** talk.

Comments (5)

*********** *******. ******* ** the *** ******* **** in ******. *******, ******** and ********* ******* *******.  

******* ** *** ***, as ********* ** *** smaller. *** ******** ******* about *** ***** ******** Burnaby, *******, ********, ***.

********, ***** ** ** original ******** ***** ** based ** ******** **********, Calgary ** **. * in ***** ** **********. I **** ******** **** ** *** ***** *****. Here ** * ********** of *** ***** **** Statistics ****** **** ***** Calgary ** **. *:

************** ********** ** **** vs ************ ****:

* ****** ** *** in **** *********** **** didn't **** *** ********* in *** ********* **** Brad. * ****** ** this ********* ***** ***** an ****** ***** ** the **** ** *******,*** ******* ********.

*** ******* ******** ** a *****, ***** *****, outdoor ********, *** ********** that ***** ** ** a ******* ****** ***** year *** ******** *** population *** ** ****.

* ***** **** **** sorts ** ****** ********** this ***** ******* *** how ****** ****** ***** address ****.

**** ** **** ** had ** ***:

*** ******** ***** ***** with *** ** ****** on-site ********.  *** ** course, ***** *** **** events **** ** **** plan *** ** **** facilities.  **** *** ******* Executive **********, ***** ******** and **********, *** ********** Threat & **** ***********.

Read this IPVM report for free.

This article is part of IPVM's 6,584 reports, 886 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

Axis Exports To China Police Criticized By Amnesty International on Sep 21, 2020
Axis Communications and other EU surveillance providers are under fire from...
The NOT Outstanding Security Equipment Manufacturer 2020 on Oct 02, 2020
The "OSPAs" promised to be credible, transparent, and respectable. They have...
Verkada Speaks On Disrupting Security Sales Channel on Aug 28, 2020
Verkada's fast growth has taken the industry by storm and their enterprise...
False: Verkada: "If You Want To Remote View Your Cameras You Need To Punch Holes In Your Firewall" on Jul 31, 2020
Verkada falsely declared to “3,000+ customers”, “300 school districts”, and...
AHJ / Authority Having Jurisdiction Tutorial on Aug 06, 2020
One of the most powerful yet often underappreciated characters in all...
HID Presents Mercury Security & Aero Access Controllers on Aug 25, 2020
HID presented Mercury Security & Aero Access Controllers at the 2020 IPVM...
Gait Recognition Examined on Sep 14, 2020
Facial recognition faces increasing ethical and political criticisms while...
Defendry Presents AI Active Shooter Security System on Jul 14, 2020
Defendry presented its Active Shooter security system at the May 2020 IPVM...
Drain Wire For Access Control Reader Tutorial on Sep 23, 2020
An easy-to-miss cabling specification plays a key role in access control, yet...
IPVM Editorial Staff on Aug 01, 2020
IPVM has the largest and most experienced editorial team covering video...
Weak ISC West Virtual 2020 on Oct 08, 2020
"I feel like I am attending a carpet cleaner's convention at a grim little...
Startup Boulder AI Presents Edge to Cloud Physical Security on Sep 01, 2020
Boulder AI, a deep learning startup taking on custom analytics projects with...
The Kiosk Market Pivots To Temperature Screening (Interviewed) on Jul 28, 2020
Video surveillance is not the only market that has pivoted to medical device...
Facial Recognition: Weak Sales, Anti Regulation, No Favorite, Says Security Integrators on Jul 07, 2020
While facial recognition has gained greater prominence, a new IPVM study of...
17 Alarm Company Lawsuits Against Competitors Faking Them on Oct 06, 2020
Alarm companies suing rivals for faking them are commonplace, an IPVM...

Recent Reports

Panasonic Presents i-PRO Cameras and Video Analytics on Oct 19, 2020
Panasonic presented its i-PRO X-Series cameras and AI video analytics at the...
Augmented Reality (AR) Cameras From Hikvision and Dahua Examined on Oct 19, 2020
Hikvision, Dahua, and other China companies are marketing augmented reality...
18 TB Video Surveillance Drives (WD and Seagate) on Oct 19, 2020
Both Seagate and Western Digital recently announced 18TB hard drives...
Watrix Gait Recognition Profile on Oct 16, 2020
Watrix is the world's only gait recognition surveillance provider IPVM has...
Intel Presents Edge-to-Cloud Ecosystem for Video Analytics on Oct 16, 2020
Intel presented its processors and software toolkit for computer vision at...
Best Manufacturer Technical Support 2020 on Oct 16, 2020
5 manufacturers stood out as providing the best technical support to ~200...
Microsoft Azure Presents Live Video Analytics on Oct 15, 2020
Microsoft Azure presented its Live Video Analytics offering at the September...
Worst Manufacturer Technical Support 2020 on Oct 15, 2020
4 manufacturers stood out as providing the worst technical support to ~200...
Clorox Announces, Then Pulls, Fever Camera on Oct 15, 2020
For almost one week, Clorox was marketing fever cameras. The booming...
Faulty Hikvision Fever Cam Setup at Mexico City Basilica and Cathedral on Oct 14, 2020
Donated Hikvision fever cameras (claiming screening of 1,800 people/min. with...
Directory of 209 "Fever" Camera Suppliers on Oct 14, 2020
This directory provides a list of "Fever" scanning thermal camera providers...
Avigilon UMD / UAD Tested on Oct 14, 2020
Avigilon's Unusual Activity Detection and Unusual Motion Detection claim to...
Longse Promoting Hikvision Partner Fullhan Chip Based Cameras on Oct 14, 2020
With Huawei HiSilicon production being shut down at TSMC, camera...
Meridian & Goodview (BEMS Relabeller) Temperature Screening Tested on Oct 13, 2020
A lot of temperature tablets look exactly alike and that is because they use...
Monitoring Alarm Systems From Home - Innovation or Danger? on Oct 13, 2020
Remote monitoring by alarm companies since COVID-19 is bringing cost savings...