City Physical Security Manager Interview

By Dan Gelinas, Published Mar 14, 2019, 12:01pm EDT

This physical security pro is the Physical Security Manager for the City of Calgary. He is a criminologist by training with an ASIS CPP credential. He tells IPVM that managing surveillance and security for Canada’s 3rd most populous city has a number of unique challenges.

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Based on our interview with Calgary Physical Security Manager Brad Labrenz, we look at the following topics:

  • Integrator/customer reckoning
  • Tools should fit the customer, not the other way around
  • Cooperation with Police
  • Not always lowest bidder
  • What camera and VMS brands do they use
  • Integrators often talk the talk, but can't walk the walk
  • Continuous new product evaluation
  • Rigorous about privacy

****: *** **** **** you **** *** ******** Manager *** *** ****?

*’* *** ** *** city. *’** **** **** here ***** ******** ** 2018. ****’* **** * took *** ***. ***** to ****, * *** in *** *** ********. I **** **** **** a *** ** **** in *******. *’** **** involved ** *** ******** industry *** ****** ** years. *’** **** ***** security/law *********** ***** *** late ********. * ****** in **** ********** ***** I ******** ** *********** degree ** **. **** I ****** *** *********** until **** **** * went ** *** ****** industry ** ********, ********** becoming * ****** **.

****: *** *** *** come **** **** ***?

*** ******** ** ********, I’ve ********* ***** *** for * ****** ** years ** * *********. But *’* * ************* by ** *********. * knew *** ******** *** he ********** ** ** apply *** * ***. Things ****’* ****** ***** in *** *** ******** in *******. ****’* *** the ******** **** *****. It *** * ***** decision ** **** ** move **** ***, ******. Any *** ****** ** you *** ***** ** difficult, *** * ***** in *** *** ** was *** ***** ********.

****: **** ***** ** technological *** ***** ********* do *** ******?

* ****** **** ***** within ********* ********. * manage **************, ******** ********—** actually **** ** ****, Technical ********** *** ******** Security—Operations ***** ** *** guard ******* *** *** Integrated ******** ****** **** uses * *** ** the ******* **** ** install. *** * ****** Advisory. **** ** * lot ** *** *******, risk **********, ********* *****, that **** ** *****.

****: **** ***** * surveillance ******* ********** *** city, ** *** **** manage ****?

*** *** ** **. We ****** **** ** it. ** **** ***** from ******** ********. ***** are *** ******* **** our ******** ***** *********. The ******* ** **** they ***** ******** ** into * ********** *** do ** ********** *** risk *** **** ** the ********** **** ***** be ******** ***** ** camera ******* ****** **** our ********** ******** ****** where ****’** ********* ** a ****.

****: *** ** *** network ********* ********? *** do *** ******* *** communicate?

****’** *** ********* *** monitored ** *** ********** Security ******, ***** ** the ******* ******, *********** and **** **’* *** backed ** ** *******.

****: **** *** **** gotten *** ******** **** the ****** ** ***** rights ****** ***** ******* in ****** ******?

**. ** ****, ** were ** ***** ** the ******* **** **** and **** ********, *** necessarily *******, *** ** analysis *** **** ********** for * **** ****. We’re ****** * **** at *** **** ** develop * ************** *** likely ***** **** ** mitigations **** ******* ***** surveillance. * ***** *** public ** ****** ********** generally ** ****** **** security *** **’** ****** mindful ** *** ******’* need *** ******* **** we ** ******* *** apply *** ***********. **’** always ******* ** ***** we ***** ******* *** how ****’** *********.

****: **** **** ** cooperation ** ***** ******* your ********* *** ****** resources, ** *** **** one****** ****?

* ***** **’** *** a **** *********** ************ with ****. ****’** ***** request ***** **** ** and **’** ******* ** if *****’* * ****** investigation. ** ***, **** cooperative. **’** *** ** understanding ** **** ***** is ****** **** ****. Their ***** ***** ***** their ********* *** ****** and **** *****. *****’* a **** ********* **** them ** ***** *********** when ********.

****: *** ** *** select/evaluate ******** *********** ** work ****?

** **** * ****** thorough *** ************* *** process. *** *********** ****** manage **** *******, ** it’s ****** **** ****** for **. ** **** evaluate *** ******** ****’* needed *** **** **** go ** ****** *** try ** ****** *** products **** *** *** details **** *** ****** *** *** *** the ****** ***** *** on *** *******.

****: ** ** ******* the ****** ****** *** gets *** ***?

****’* ****** * *************, but **’* *** *** deciding ********. **’* *** is ************ ************ **** fit **** *** ******** and ********* **** *** be **** ********. **’* who ** **** **** to ******* *** ****** the ***** ******* *****, as **** ** ****** sure **** *** ******* itself ** *****.

****: **** ************ ********—******* and ***—**** *** ****?

** *** * ******* of ********. ***** *** some ***** ******** ***** that ****** **** ** the ******. ** ***’* manage ** ***. *** corporate ********, ** *** Milestone ** *** ******* video ********** ******** *** we ********* *** ****, but *****, ***** ** a ******* *********, *****, on *** ***********.

****: ** *** **** have ******* ******* *** those ********* ******** ** work ********?

***. **’** **** ********** in *********** **********. ** haven’t *** * *** of ******* *********** ********** to ****. *** * say **** **** *** perspective ** *** **** of *******, *** **** in ** ******** ****. I **** ***** **** integrating *********, ********* ******* was **** *********. ******* as * ******* ******, I **** **** **** integrators **** *** ****, but **** ***** ************* meeting *** ********* ** complicated *************. * **** that ************, ***—*** *’* probably * ****** *****—******** integrators ***** *****-*******. **** often ***’* ******* ** expectation. * **** **** as *** ********** ******, at **** ***** ***** needs ** ** * reckoning ******* *** *** where *** **** ************ of *** ****** *** met ** *** ****-*********** delivery ** *** **********.

****: **** *** **** had ******** **** ******** integrators—lack ** ** *********, being ****************** ********, ***** ****-****** with ****** ******, ***.?

**********. **** ** ** knowledge ** * *** problem. *** ************* **** today’s *********** **** ** serve *** **** *******, and **** **** * very ****-********** ** ****. But * ***’* **** that *****’* *********** *** there. *****’* * ********* between *** ** ********* on *** ****** **** versus *** ********** ****. The ******* *** *** integrator ** **** **** often ***’* **** *** software ** **** ** the ******. **’** ** it ***** *** *** use ** ***** ***. They ***’* **** **** inside *********. *** *** often, * **** ******* of *** ****** ******** the ******.

****:** *** **** *** advice ** **** ******** integrator ******** ** *********** when ** ***** ** your ******** **** *** the **** ** ** you ** *** ******** yourself?

** **** *** *********. We **** ** **** the ****** ********** *** make **** **** *** staff *** **** ****** in **. *** ***** that ** ** *** and *** **** ** fit **** *** ******** process **** ** ****. It *******’* ** *** other *** ******. ** shouldn’t **** ** *** our ******** ******* ** fit * ****. ** thought ** **** ** shouldn’t ** ***** ***** tools **** ***’* **** our ***** *********.

****: ** *** **** a ********* ** ********* network *** *** ****’* cameras *** ***** *******?

** **** * ********* network. *** **’** ******* at *********, ** ****.

****:**** **** *** ****** one **** *** *****?

** *** ***** **** I *** *** ********, so * ***’* ****** speak ** ****. ***** I **** **** *** also ******. ** **** as ********** ** ********** and *** *** ** security ** **** ******* there’s ** ****** *** can’t **** * ********* network.

****: **** *** ******** remote ******* ** ****** or ** ************* ******** limit **** *******?

** ** ****** **** through * *** **********.

****: **** *** **** switched *** ****** ** equipment (*******, ***, ********, etc.) ****** **** ****** and ** ** **** made *** ****** *** were *** ***** **** the ******.

*****, *’* ***** ****** new. ******* *** **** changed ***** *’** **** there.

****: *** ***** ** you ******** *** ****** and ************ **********?

*********** ******. **’** **** supportive ** ******** *********** and ** **’** ** to *** *********** *********** events. ******* **’* *** or ***** ***********. **’** very ********** ** **** so **** ***** ********* of ******* **** ** where ** ****** **.

****: *** ** **** process ******* (*.*. *** do *** ********/***** *** cameras *** ******** ****** the ******** ********* ******?) Was ** **** *** or *** ** ******* a *********?

**’* **** ******* *********. When ******* **** ** a ****, ****’** ******** to **** **** *** talk ***** **** **** learned. *** **** ** go ******* *** *** process, *** ******* *** required ** **** ******** the ************ *** **** we **** ** ****.

****: **** *** **** thoughts ** **** ***? 4K ****** *** ****** 1080P?

*’* * *** ** the ********'* ******* ** continue ** **** *** bar ** ***** ** resolution. ***** * ******* solution ** ******* ********* PTZ’s ** ****** *********** to ** *** **** reasons. **** ******* (***** freeze), ****** ****** ********** to ***** **** ***** of ****** ***. ***** innovation *** * ***’* wait ** *** ***** it ***** **.

****: **** *** **** used *****-****** *******?

*’** **** **** *** specific ************* *** *********. Examples ******* **** ******** or *********, ** ***** applications **** ******* ****** circumstances. **** *** ********** on **** *** ******* I ***’* **** **** there **** ** ********** growth ** **** ***** but *** * ***** option **** *********** ************* are *** ********.

****: **** *** **** thoughts ***** *** *** biggest ** ****** ************* Dahua *** *********?

* **** *** *** them.

****: *** **** ****** of ********** *** ***** into **** ***/******/*******/***** ************?

* ***’* **** *** exact ******, *** * know **** ** **** multiple ************.

****: ** *** ** any **** ****** **********? Or *** **** ******* used ** ** ***** trail ****?

** **** * ***** that **** **** **********.

****: ** *** *** 3rd ***** ********** ** all?

**.

****: **** **** ******* of ******* ********** *******?

*’* *** **’* * combination. ***** **** **** PTZs, *** * ******* of **** ** ****.

****: **** *** **** still **** *** ****** cameras?

* ******* ** ** still **** **** ****** stuff *** *****. **’** slowly ********* **** ** can **** ** ***. There’s *** **** **** legacy ***** *** ***** anymore, ******.

****: **** ******* ************** are ***** **** * municipal-level ********** ****** **** one ******’* **** **, say, * ****** ******, or ** ****** ********?

* ***** ** ******** have **** ***** ****** the ******* ********, ***** that **’** ********** ** opposed ** ******* ********. We’re ******* ******* ** public ******** ** ******* to ******* ********. **’** also ****** ******* ** the ******* ** ****, but ** **** * very ****** *******, ** well. ****, ** **** access ** ******* **** potentially ******* ******** ******’* have.

****: *** ***** ** your ******* **** *** to ***** *** * problem? *** *******, ******** up * **** **** or ******** * ******* or *** ***** ** act ** *********?

** ***** *****. ** have ****** **** ****** in *** *** ********** Security ******. ****’** ******* to **** ******. **** do * ****** **** job. ***’** *** *** manner ** ****** **** happen. ******** ******** *** public ********.

****: *** *** ***** things **** ****** ***********, LPR, *** ********* *** things **** ******** ******* structures, ******** **** **********, unusual/anomaly ******** *********?

* ***** *** **** even ****** **’* ****, we’re ***** * **** to ** ** *********** and ********* *****. ** don’t **** * *********** network ** ********. *********, someday ** **** **** the *** *** *** smart ****** ******** ** working, *** * ***’* think **’** ***** ***. We ***’* **** *** tech *** ** ** opinion **** ******** * human. **’** ******* *****.

****: ** ******* *** expansion/upgrading ** *** ****’* security/surveillance ******* **** * problem?

**********. ***** ** ****** a ******* *** ********. I ***’* ***** **’** an *********, *** ** you ** * **** job ********** *** **** and *** **********, **** we ** **. *** funding ** * ********* everywhere, ********* *****’* * risk *** *** **** have ** ****** **.

****: **** ** *** process *** *********** ****** placement ********** *** ****?

*** ********* ******** ******** undergo ****** ****** [***** ********** Thorough ************* ******]*** ************* ****** *** Risk ******** ********* ** our ******** ******** ********. They **** ********* *********.

****: **** ********* ****** the ******** ** ***** in? *** *******, *** should ******** ************ ** used ** ***** **** and **** ********** ************ do *** ***** **** have *** ******* ******?

“***********” **** ** ****** their *****. *** ******** provider *** ** ***** able ** ******* *** platform **** ******** * single **** ** ***** for ******** ******** ******* will *** **** ****. They **** **** ** be ** ***** *** have *** ******* ** work **** ******* ************* operating ******** *********. ** far, ****’** **** **** able ** **** *** talk.

Comments (5)

Interesting article. Calgary is the 4th largest city in Canada. Toronto, Montreal and Vancouver precede Calgary.  

Agree: 2
Disagree: 1
Informative
Unhelpful: 1
Funny

Calgary is the 3rd, as Vancouver is way smaller. You probably talking about GVA which includes Burnaby, Langley, Richmond, etc.

Agree: 1
Disagree: 1
Informative
Unhelpful
Funny

Actually, based on my original research which is based on Canadian statistics, Calgary is No. 3 in terms of population. I have added the link in the story above. Here is a screenshot of the table from Statistics Canada that shows Calgary as No. 3:

Agree
Disagree
Informative: 2
Unhelpful: 1
Funny

Understandable conflation of city vs metropolitan area:

Agree
Disagree
Informative
Unhelpful
Funny

I wanted to put in some information that didn't come out initially in the interview with Brad. A reader of this interview asked about an annual event in the city of Calgary, The Calgary Stampede.

The Calgary Stampede is a giant, combo rodeo, outdoor festival, and exhibition that draws up to a million people every year and inflates the population for 10 days.

I asked Brad what sorts of unique situations this might present and how public safety might address them.

Here is what he had to say:

The Stampede board works with CPS to manage on-site security.  But of course, there are many events that we must plan for at City facilities.  This can include Executive Protection, event security and monitoring, and conducting Threat & Risk Assessments.

Agree
Disagree
Informative: 1
Unhelpful
Funny
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