Bank Security Manager Interview

By Dan Gelinas, Published May 15, 2019, 12:00pm EDT (Info+)

Bank security contends with many significant threats - from fraudsters to robbers and more.

In this interview, IPVM spoke with bank security manager Damon Hood [link no longer available], who served in the Navy military police and in the private sector examining:

  • Who the most popular banking VMSes are
  • How they found real-world success with LPR and face finding
  • Why real-time face alerting did not work for them
  • How a military service career prepared him for private security
  • What lessons he learned scaling his SOC up from 174 square feet to 2,200
  • How IT's views on bandwidth changed
  • Why the industry needs to engage the customer
  • How they gave law enforcement what they wanted
  • Why it is important to engage the manufacturer
  • Why good WDR is so important to banks
  • What they like about their chosen brand
  • How he views security integrators as "only human"

****: ************, *** ***** ** ***** as ***** ****** *** *-**-** ******* per ******. *** *** **** ****** location *** **** * ***. ****’* probably * **** ********** *** ** years ***, *** **** ***** *****? How **** **** ****** *******?

**: * ***** ****** ** ***** in *** ******* ********. **** * started ** ****, ** *** ********** an ****** *****. *** *** ***** branches **** ***** * ’***-***** ********* where *** *** ******** * *-, 6-, *-, *-********-******-**** ********. *** *** had *-* ******* ** **. *** back **** **** *** **** *** multiplexers, *** *****’* ******* * *** of ***** ***** *** **** ****-******* everything. ***** ******** **** ****** *******. They’re *,*** ****** **** ** *******. And **** *** ****** ** ******* video ********* *** **** *** ***** storage, *** ********* *** ****** ******** is *******. * **** *** **** branch **** * ****** ** ** were ******* ** ******* ** ******* in * **** ******. *** **** included *** ******* ***. **** * started, ** ****’* **** ******* ** the ******* ***. *** ***’** *** cameras ** *** ******* ****, ********** the **********. ***’** *** ******* ** the ***** ***** ******* *** ***-*** video ******* *** ******** *** *** teller ** *** ******. ***’** *** the ******* ** *** ***** ************ and *** ****. *** ******** *** grown *************.

How **** **** *** *********** **** **** ******

****: *** ** *** ***** *** camera ****** **** *****? ** ** because *** ******* *** **** ********* or, ****’* ******* ****?

**: *** ***, *** **********, *****? I ****, **** *** **** ****-******* with * *********** *** * ****-***** VCR, *** ****** *****’* ******* * lot ** ******. ********** *** ****** of ** ****** ** *** ****, I *** ******* *** **** ***** over *** **** ***** **** *** enforcement. ** *****’* ****** ** ** was ***** *** *********** ** ******* law ***********, *** *** ** *** Secret ******* ** ***: “*****, ** need ****** ******. *****, ** **** more ******. *****, ***’** *** ****** us **** ** ****. *** **** us ** ***** *** *** ****, but ***’** *** ****** ** ******* video.“ ** ** ***** ** *** those ******* ****** *** ******* *** to *** ******, *** ***** *** to *** ** ****** *** **** cameras. ** *** * *** ** different *******. *** ********** ******* ******, the ******* ***** ********* ***** *** can ****** **** *** ************. *** then ********* *** ****** ** **** law *********** **** **** **** *******, which *** ***** *** ****** ****** and **** ******.

****: *** ***** ** ******, *** trend *****?

**: ** **** *’** **** ** the **** *** ***** ** **** talk ** ****** ** *******. ** course ******* ***** ***, ** ******* came *** *** **** ** ************ have **** ***** *** **** * started ***** ***** * *** ******* is ** **** ******* ** ******* but ** *******. ** ******* ******* them ** ****** **** *** ** didn’t **** ***** **** *** ******. If * ************ **** *** **** a ****** *** *** **** **** that ***** *** ***** *********, *** they **** *** **** * ****** model **** *** ****** **********, ** upgraded. ** **** **** ******* *** better *** ****** ******* ******* ** wanted ** ******* *** **** ** law *********** ** **** **** ****** images. *** * **** **** *** in *** **** * *****, ** meetings **** *’** *** **** *** enforcement, **** *’* ** ** * public ******* **** *** *********** **** other **********, ***** ***** ** *** room, *** ***** *******. *** ***** went **** “*****, ***’** *** ** give ** ******,” ** “***, ** you **** * **** ******* ** good ******* *** **** ******* ******, take * **** ** *****’* ******* because **’* ****** ** **** ** need.”

****: ** ***** ** **********, *********, there’s ***** ***** *** **** *****’* WDR, ***. *** **** ** ** basically ********** *** ****** ** ****** from *** ** ***** ** ***, etc. **. ********* ** *** *** other *************** ** ***** ** ******* with ***** *******?

**: **********. * ***** **** * left, ** ****’* *** ** * camera ****** ** *** *** ** forensics ***. ********** *** **********—* ***** the ****** ********** ** *** **** I **** *** * *-* ********* camera. ********** ** *** ** *** was ***** ** ** ****** **********, more ******* ****, ***** **** *** wide ******* *****, *** ***-***** *******. As *** ****, *** **** *** or * ***** **********, ***** ****? They’re *******. ****’** *********** ** *******. They’re ********** ** ********* **/*. ***’** going ** **** ***** ***-***** **********. Where * **** *****, **’* ****** and ******** *** **’* * ** the ******* *** ******* *** ***** to **** ******* ** ***** ***-***** conditions. ** **’** ******* *** ***** cameras **** **** ***** ********.

Why **** *** ** ** ********* ** *****

****: ** ***, ** *****, ** that ********* ******* ***** *** ***** and ***** *** **** *** ***** is ****** ** **** *** *******? Can *** ********* ** ***** *** see *** **** **** *** ***?

**: ** **** ********, ***’** *** the ****** **** **** ********* ** the **** **** *** ** ****** the ***** ** *** ******** *** lots ** *******. ** ***’** *** the *** ******* ** *** ***’** got ********* ******* ** *** ****** line ** **** ****** ******* ** the ******** *** ********* *** ************. We’ve **** *** ******* ** *** entrance *** **** *****, **’* * glass ******** *** ** *** **** a *********, ****’* **** **** *****. Some ***** **** **** * ********* or * ****-** *** ***** ***** at *** ********. ***’** *** * lot ** ***** *** *** *** shining ** *** *** ****** ** going ** ******* *** **** *****, and ** *** ***’* **** * good ******* ******, **’* ***** ** blind *** ******. **’* ***** ** be ****** *** *** ***’** *** going ** *** **** ***’** ****** to **** **.

****: ** *** ******** ** *** side, ** *** *** **** ********* you *** ** ********* ***** ** and **** ***’* ** ****** **********. Do *** ***** *** ********** *** way ** ***** *** **** ***** to **? **** ** *** *** as *** ******* *** ***** ********* and **********?

**: ** *** *** ****** ******* with * ********* ***** **** ******. Now, ***** *** **** ******* *** we *** ****** * ****** ** times ***** ******* *** ** ***** went **** **** ****. **** ** perspective, *** ***** ***, ***, **’* 2019, *** ******** ****’* ***% ********. Networks ** ****. *** **** *** network **** ****, ***’** ***** ** lose *****. ** *** *** ** cards ** *** ******* *** ** can *** * ***** ********* ****** that ******* ** **** **** *** network **** ** ****, *** ***’* lose ******** *** **** *** ******* restores, *** *** ****** *** ** that ** *** *****. ** **** decided **** *** **, ** **** didn’t **** ** ** **** **** road **** ***** *******.

How **'* ***** ** ********* *******

****: *** ***** ** ***** ** bandwidth *************. ** *** *** ****, the ***** *** ******* *********. *** bank *** ********* ***** ******* ************ data *** **** ****’* **** ***** to **** ** **** ** ** cause *** ******. *** *** ****** today ** ***** ** ********* ************ from *** **** ****** **** ** to *** ******* ********?

**: * **** **** *** ****’* definitely ***** ** ***** *****, *** not ** **** ** ** *** 5-10 ***** ***. ***** * **** to ****, ** *** ** ***** and ** ***** *** ****** *** the **** ** *** ** *****: “Hey, *** *** ******** *****? ***’’** killing *** *********.” *** *’** **** you, **** *** **** ** ** is **** **** **** ** **********. You ***’* **, *** ****, *** different ****** ******* ** **** ***** across *** ******. ***’** *** ** work ******** *** ** *************. ** one ** *** ****** ** ** with *** **********, *** *** ** the ******, ** **** *** ***** appliances **** **** *** ******* ** throttle **** *** ******** **** *********. And ** **** **** ** ***** side **** *** **** ****** ***** to ** ******* ** *** *******. There **** ******* *** *******. ******** had ***** *** *********** **** ****** to *** ** *** *******. ** had ******** *** **** ****** ********* to ******* ** *** ********. *** machines **** ** **** ** ** an ****** ***** ****, *** *** they’re ** *** *******. *** ********** are *****-****-** *** ** ****’** ** the *******. ** **** **** ***** were **** *** **** ****** ***** on ** *** *******. ** **** had ** ** *** *** ******** more *********. ** ** *** **** 5-10 ***** ***** ***** ***** *********, I *** * ******** ********.

What **** **** ***** ***** ****** *****

****: *** ******* ********** *** *******. Do *** **** *** **** ********* max ***’* *** ** *** *** end *** *****?

**: ********, * ***’* **** *** the *** ** ** ****. * just ***’* ******. * **** **** the **** ***** ********** ***** * used ** ****, ** **** **** cameras. **** ** * ****** **** job ** *********** *** ***** ***** and ******** ** **** **** ******* in **-** ***** ***, ** *** noticeable. *** * ******’* **** *** the *******.

****: **** ***** ******/*** **** ***********. A *** ** ********* ** ***** surveillance, **’* **** *** ************, ** maybe ****** ******* ***********, *** ** banking *********** **** **** ** **** what’s ********* **** ************, ** *****-***** data **** ***** *** ************** ** very *********. *** ********* ** **** integration?

**: *** ** *** **** ***** integrations ** *** ** *** **** with ***** ******* *** **** ** put ** *** ***** **** ** NVRs. **********, ****** ****, **** ** started ******* ** **** *** ** didn’t ** * ****** **** *** of ******* *** ****** **** *** bank’s *******. ** *** ****, *** example, *** ****’* ******* ***** *** one ***** *** **** ***** *** another. **** **** *** * *********** on ***** ***, ** ******* ** at *** **** *** ** *** old **** **’* ** *** **** video *** ** ***** ** ** a ********* ********* **** *** **** data. **** *** *** ***** ***** we ****** ** ** *** **** it ** ** *** *** **** time *****. ******* ***** *** *** do ** ********* **** ****** ************ and **** *** ************ ** **** when *** *********** **** **** ******* the *******, **’* **** ***** ******** with **** ***** *** ***** ******** on *** ** **** *****. **** helps **** * ********* **********. *** can **** ** *******’* ******* *** you *** * *********** ****** *** you *** ****** *** *** **** on *** ***** *** **** ** up. *** **** ** ** *** right **** *******, ******* *** **** do *** **** *** ***** ****, but *** **** *** ***** **** and *** ***** ****** *** *** right *********** **** *** ***** **** that ******’* *******. ** *** **** that **** *** **’* ********. **** thing **** ***** *** ***. *** can *** **** *********** **** **** the ***, ** ****.

Why ** ** ********* ** ****** *** ************

****: *** ***** ** ***** ** integrating ************ *** *****. *****’* *** old *** ** ******** ** ** top ** ***** *** **** ***** are **** ** *********** **** *** ATM ****** *** **** *** ************. How ** *** **** ***?

**: * ***** *** *** ********** want ** ****** *** ************ ** whatever ****** ***/** *** *********** ****** you’re *****. ****’** **** ** ****** and ******** **** ***** ***** ***** manufacturer. ** ***’** ***** ** ********** off *** *****, **** **** **** and **’* ***** ** ** **** seamless. ** ***’** ******* **** *** software, *** ***’** ***** **** * road ***** *** *** ************ ****’* probably ****** **** **** *******. **** are ***** ** **** * ******* time ******** ****. *** ** ***’** using ********** *** *** ***** ******** for **** ******* *** ****, *** the ************. ****’** **** ** ****** with **** ********** *****.

****: *** ***** *’* ****, ** that ***** *** * *** ** video ********** *******. *****’* ************ ** least ** **** **** ***** *** recorders/VMSes, *** ******** ****. ****’* *** of *** *****, *****? **** ** those ** *** ******** *** ********** with ******* *******.

**: *******. ***** *** **** ******* in *** ***** ****** **** **** exclusively **** ***** *** ** ***’** getting *** ** ***** ** **** have ***** ****** **** * **** before **** ******** **** ***** ****** with **** ****** *** *** *******, then **** ***** ** ***********.

Who *** **** ******* ******* ***** ***

****: *** ** *** *** ** the ********** **** ** *** ******** as ***** *** **** ******** **** brand ** ********* *** *****?

**: * ***** *** *** *** names **** **** **** ** ** the ******** *’** **** ** *** I’ve ***** ** ***** **** ***** are ****** ** *********. ***** *** some ****** *** *****. *** **** I **** ** **** *** ****’* use ****** ***. ** **** * diff ****** **** **** ***** *** a ***** ********* ** *** ******* industry. *** * **** **** **** small *** *** *** ****** ****** who ***: “*** ** *** ****!” And *’** ***** ***** ** **. They’re ******** *****—*** *’* *** ******** integrators—but ****’** ******** ***** * ***** local ********** *** ** *****’* **** a ***** *********, ** **’* ******** using **** ** *****.

****: *** ***** ******** ** ******? Obviously, **** **** * *** ****** 10-15 ***** ***. *** ******** ** them ***** ******** ** ****** ** the **** ***** ****?

**: * ***’* **** ** *** they’re ****** *********, *** *’* *** they’re ******** ***** *** **** **** were * ***** ***. ***** * was **********, * **** *** ****** guy ***** ****. ** ***** ** he ***** **** **** ** **. I ***** ***** ********* ** ******** the **** ** *** * ***** ago.

****: ***** *********: ********* *********, ********, people *********. **** ** *** *** in ***** ** *** ** *******?

**: * ***** *** ***** ********* is ** *** **** ** *** banking ********. **** ** ******* ******* in **, ** ******* ***** ***** analytics. ** **** ***** *** **** finding, *** ******* ***** *******. ******* company ** **** *** ** ******** that *** ******** ****** *******. *** could ****** **** ***** *** ********* of ******, ***** ** ******, **** of ******, ***** ** ******. **** of *** ****** **** ** **** going ** ** * ***** ** was ****** ******** *** ************ ***********. I ***’* **** ***** ****’** ** with ****. * **** **** ** counterparts ** ***** ************ **** ******* at ** ** ****.

How **** ***** ****-***** ******* **** *** *** **** *******

****: *** *** **** ****-***** ******* are *** ******* *****? ****: “**** is ********* * ****** ** ***** day.”?

**: * **** **** *** **** we **** ***** **** ******* ***** and **** *******. **** **** *** doing *** ********* ** *** ******** us ** ******* ******* ****** ** ATMs *** ***** *****. ** ***** ID ***** ****** *** *** *********** quickly. **** ******* ** **** ***** to ****** *********** ** *** ***** that ** *** ********** “**, **** is *** ****** *** **** **** another ****** *** ***** ** **** a ********** *****. ***’* **** ****. Where **** *** **** **? **** other ******** *** **** *****?” ** also **** ** *********** ** ******** to *** ******** ** ****’* **** to ***** ****. *** ********** *** that ** ** *** *** *** skimming, ** *** ** ******** *********. Let's ***** *** ******* *** **** them ** ***** ****. * **** tell *** **** **** *** ******* plate *******, ***** ** **** ** had *** ** * ************’* ******* plate ******* ************ ***** ** **** you ******* ******* ****** ** *** dark, *** ***, *** **** *** yeah, ***** *******, ** **** *** see *** *****, *** ******* *** analytics ** ******* *** *****, ***’** still ******* ***** ** *** *** or *** ******* **** *** ******* for **** ****** ** * ********. With *** ********* *** *** *** search *** ** *** **** **.******* *** *********, *** *** ** know *** ****, *** ****, *** place *** **** ** ***** *** search *** **.

****: *** **** *** *** **** finding ****?

**: ** ****** ****** **** *** us. ** **** **** ** ******** every **** ** *** *** **** a ******** ******. ** **** *** us **** **** ****, ** ***** them ** ***** **** ******* ** found **** ** ***.

****: *** ****’* ************ ******* *** used ** ****** *** ********?

**: *****. *** * **** **** you, **** *********, * ***’* **** whose ** **, ** *** ***’* find *** ***** *********, **’* *** going ** ****. ***’** *** ***** to **** **** ******. ** ** first *****’* ********* * *** ** faces. ** *** ******* * ** 8 **** ** ** *** ****. And *** *** **** *** ******** right ***** ******* ** *** ******, let ***** *** *** *** ***** in **** ********** *** * **** cap *** * ****** ** * cowboy *** ** ***’** ** *** of *** ******* ******. ** ****** started ** ******* * *** **** when ** ******** ****.

****: ** *** ***** *** ******* down? *** *** *** ****** *** camera *************?

**: ***, ** ******* ******* ******* in *** ******** ** * *** a **** **** ***** ** **** come ** *** ********. ** ****’** getting ***** **** ******, ***’** **** something *****. ** **** ******* ***** a ***** *** ******* ***** ** the **** *** ***** ************. *****’* a ****** ***** ***** ** **** level ************* ** ******* **** *****. But * ****** ** ** * or * **** ** ** ** a **** ** ** ****, **’* not ***** ** ******. ***’** *** to **** **** **** ** *** them ** *****.

****: ** ***** **** **** **** recognition ******* ******* ** **** * meters, ** ** ****. *’* *** sure **** ****’** ***** ** *** for **** ****** ** ****, *** I **** ** ***** **’* ***** to ** ****** ***.

**: ******* **’* *** ***** ** work. **’* *** ****. * ***’* care *** *** ************ ** ** the ********, *** **** ** *** a **** ***** ** *** ***** of *** **** *** ** *** to ** **** * ****** ** points *** ** *** ****** ** too **** *** *** ***** ***’* right **’* *** ***** ** ****. The ********** **** ** *** ***** yet.

Why ****-**** **** ******** *** *** **** *** ****

****: *** ***** ** *****’* ****** about ** ****-**** **** ********. ** the ********* ***** ** *** **** you **** ** ***** *** *** go *** **** *** ** **** time. ********? ********?

**: ** *** *** ****, *** I **** **** *** *****, **** lighting **********, **** ******** *** *** technology**** ***’* ***** ***. ******* *** also **** ** ***** ****—** ** that ****-**** ***** ********—*** **** ** have * ****** ****, *****, ***** original ***** ** *** ******. *** who *** ****? * ********* ****’*. And ** ** ****’* **** *** us. *'* **** ** *** **** at **** ***** ** *** ******, the ********** *** *** ******** **** get *****, *** * ****’* *** it. ************, ******, ** **** **** to ** ********** ** ****** *** needed ** ** ***** *** **** with *** ********* ** ***.

****: ** ** *********** *****, ** China, ** **** ***********, **** ***** access ** ***** ******** ** ******. So **** **** ****-**, *********** ********-**** photos **** **** *** *** ****** recognition. ** * ***** ****’* *** element **** ***** **** ** ***** of ****** ****-*******, ******, ****-********** ******.

**: *******. ****’** **** ** ** this ******* **** **** * ****** high-quality ******** ***** ** ** ****. When ***’** * ******* ******, **** a ****, *** ***’* *** ** everyone *** ***** ******* *** ****: “Hey, ***** **** *** * ****** while ** **** * ******* ** you **** * ** ** ****** so **** ** *** ***** **** forensically ***** *******.” ** ***’* ** that. ** ******** ** ***** ** allow ****.

****: *** ********* ******* ***** **** and ******* *** ****** ****. *** there ******* ******** ***** ******** **** hat *** *******? *** *’** **** seen **** **’* *** ****** ********. What’s **** ***** ** *** ***** should **** **** **** ***/** **********?

**: * **** ** ***** *** there *** ** ******** **** * policy **** ** ******** ******** ** as “** *****, ** ****, ** Sunglasses.” *** ******* ******* ****** **** was ** *** *** *** ***** in *** **’* ******* *** ****, obviously, *** ***’* *** **** ****** of *** *** ***. ** *** surface, * ***** **’ * **** policy, *** *** ******* ** **** banks ***’* **** *** ******, *** even **** **** **, *** ** you ******* **, *****? **** ** you ** **** *** ******** *** $1 ******* ******** ** **** *********** says “******? *’** *** * ******* dollars ******** ** **** **** *** you **** ** ** ****** ** hat? *** ***** * ****** ** million *******?” ***’** ***** ** **** in ******* *** **** ***** ******* dollars. *** **** **** *** ** you ** *** ** ******* **, who’s ***** ** ** *** *********? Most ** *** ******* *** ******* the **** ** ** *** **. They ********* **** ****** **** **** or *** **** ******** *******. ** you *** * ***-***** *** *** looks **** ** ****** ** *** NFL ********* ******* * ****** *** and ***’** *** **** **-****-*** ****** who **** ********* **** ****** *** she’s ***** ** **** *** ** take *** *** ***? **’* *** going ** ****** *** ** *****’* happen. **’* * **** ******, ******* it ***** *** *** *** ****** of *** *** ****, *** ** puts **** ** ****** **** “***, they’re ****** ********* ** ** ******* they’ve ***** ** ** ****** ** glasses ** ****,” *** **’* *** widely **** *** **’* *** ****** enforced, *** **’* ********** ** *******.

How * ******** ******* ****** ******** *** *** ******* ********

****: *** **** ** ******** *** many, **** *****. *** *** **** career ******* *** *** * ********** role ** ******* ********?

**: * ***** ** ***** ** the ********. * ***** ** ***** in *** **** ****** **** *** reserve, *** **** ******* * ** the **** ********. **** ** **** was ** * ******** ****** ******* and **** ** ** *** ** leadership *****. ** ******** ** **, not *********** ** *** **** ****—* didn’t ***** * *** ***** *******, alarm ******* ** ******* ***** ********* in *** ********—*** *** ****’* ****** deal **** *** ************. ** **** were ******, ******* **** ***** **** it. ** * ******** *******, * had ** **** **** *** ********** to ****** **** ** **** ***** to **** *********, ** **** ******* repaired *** **********. ** ** ******** role, * *** *** *** *** selected *** *********. * *** *** test ***. ** *** ** *** to *** *** ********* ** *** test **. ** ** **** ***** to ****** ********* ** *** ** job ** ****** ****. ***** ** helped ** *** **** ** *** investigation **** *** *** ********** *** the **********. ****** ** *** ********, if **** **** ** **** ******, they’ll ** ******* ****** *** ******** and ******* *** ******. ****’** ***** the ********’* ********** ***** *** ********* junior *********. *** ****, ** ******, being * ******** ****** *******, *** crime-fighting, ***** **** ** **** ** something *** ***: “**** ***’* *****. That ** ***** **** * **** and ****** **** * ****, ** I ***** *** **** * **** there.”

****: **** **** *** ********** **** in **** *** ** *** ****** operations ** *** **** *** **** Reserve?

**: ** **** ********** * ***. We *** ******* ******* ** ******* a **** ** ***** ** ************. We *** ********* ***** ******* ** various ******—******* ******* ** ****** **********—** definitely **** **********. ** *** **** 10-15 *****, *** ***** ***** **** introduced **** *** ********—*** ****, * uniform ** **** **** * **** that ***** ** **********. *** ********* on ***** *** ****, **** ******* you ****** ** *** ********, ********** to *** ************, **** ****** ** the *********. * **** *** ************* all **** * ****-**** **** ****** that *** *** ** *** ******** at *** **** **** *** *** to **** **** **** *** ** tells **** *** *** *** *** what *** **** ****** **. ********** was * **** ** **. ****** the ********** ****** ** ******* ** airman ** *** ****** ****’* *** one *** ******* *** *** **********. These ********* **** **** ****** ** and **** **** ****** ****. **** of *** ********** *** ************ **** one ******* ** *** ****. *** as *** ****, ***** ***, ***** was * **** *** *** ********** to *** *** ****-********* **********. **** manifested ** * *** ** ****-********* fencing *** ******** ** ******* ******* from ******** * **** ** ** installation *** **** ********** *** ************ over **** *** ******** ******. ** data *******, *** *******, **’* ***** to ** *** ********* *** ***’** have ***** ********. **** *** ******* with *** ***’* ***** ***.

****: *** *** **** ** ******** management ** * ***** **** ****** for **** ** *****. *** *** you **** **** *** ******* ******** job ** *******?

**: * ***** **** ** *** that * **** **** * *** going ** ** **** *** ****** I *** ****, *** **** ****’* happen **** **. * **** **** you, ******* ** ** ****** ****** and **** ******, *** **, * got **** ********* *** * ****** to *****. * *** **** ******* that * ***** *** *** ** high ****** *** ** ** ****** and *** * ****** ** ******** sciences. * *** * **** ****** who *** ***** **** *** ******** and ** ********* ** *** *** to ** **** *** *** * don’t ****** ****. * *** *** carriers. *** *** ******* **** *********** and ********** *** ***** *** * enjoyed ****. * *** **** *** several *****, *** **** * ************ and *** *** *********** *** * enjoyed ****. * **** * ****** history ** *** ***********. ** ****** and *********** *** *** ****** **** military ****** ** *** **** ** various ****** ** ***** ****. * have **** **** *** *********** ********** in ** ******. ** ****, * was ** **** **** ** ******** life. * *** ** ****** **** and *** **** *** * *******. I *** ** * ************. *** told ** *** *** *** ***** to ** * ******** ****** *** move **** **** ** ****. * had * ******** ** ****. * had ******* **** ******** **** ** the ********. *** * **** ** go ******* **** *****? *** * want ** *********** **** ******* ************ due ** ** ******** ** *** military? * **** *** ******** ** get *** ****** **** *** **** into *** ********. * ***’* ****** that. **** * *** *** ****** duty, * *** * ******** *** I *** *********** *****. * *** obligations ** ******* **** **** * living. * **** ******* *** ** next *********** *** ******* *** ******** me ** * ******** ******* ******** at * **** **** **** * **** *** * said: “****’* *** ***** **** ***** happen?” ** * ******* *** ******* interviews *** * *** * **** months *****, **** **** ** ** offer, ***** *, ****. * ******* March *, ****, *** * ****** for **** *** ** ***** *** I ***** ***** ****** ** **. I *** * *** ** ***** people, *** **** ** **** *** still *****. * ******* * *** from **** *** ** ** ***.

What ******* ** ******* ******* *** *** ** **** *** ****** **** ** *,***

****: * *** **** *** ******* moving **** * ***-******-**** ******** ****** space ** * *,***-******-**** ******** ********** center. **** *** ** **** ** scale **** ********** ** ** **** way?

**** *** ********* **** *** *** done *********. * **** **** ***, I’m **** ***** ** **. **’* part ** ** ******. * ***** it. *** ***** ***** *** **** I **** ** **** ********** ** what ** **** ****** *** ******** control ****, ** *** * *** in *** ** *** *********. ** literally *** ****** **** *** * people. ** *** *** * *** or ***, **** **** ******** ****** the *** ****** *******. * **** to **** ** “*** ***** ******.” That ****** **** * ***** **** over, ** *** *** * **/* operation. *** **** *** **** **** 7 *.*. *** ** *** ********* there ***** ***** *:** ** *:** p.m. ** *** *** * **-**** window **** ** *** ****** ** there. *** ** ****’* ******* **********, or *********** *** ***** ** ***** after *****. *** ******** ****** *** staffed **** *-* *** ** *** 2 ****** *** ****** *****. ** 4 *.*. ***** *** * ********** where *** ***** ***** **** ** another ******** **** ** *** ********. The ****** ** **** **** *** no ****** ** *** ******, *** card ******, *** *******. *** **** could ** ** ****** *** *****. So *********** **** * *.*. ***** 7 *** **** *******, **** **** a ***** *** ** *** *** incoming ***** *** ****’* **** ** on ** *** *** ***** **** they *** **. * ****’* **** that. * **** **** ** ***** had ********* ** **** ********, ** had *** ****** ** * ****** walking ** **** * *** *** saying: “**** ** *** **** *****.” We *** *** ****** ** ******* passing * ********** *****. *** **** are ********** **/*/***, *** ** *** the ***** ************—** *****’* ****** ** it’s ********* ** ************ ** ******—***** are **** *** ********** ** *********. So ** *** *** ****** ** a ******** ***** ****** ** ***** and ****** *** *********** ******* ** up *** ****** *** *******. * didn’t **** ***** ******* **** ** 4 **. ** *****’* ***** ****** any *******, ********* *** *** *********** since ** **** ******* **** ** wait **** *** **** ***. ** the ***** ***** * **** *** transfer ** ** ***** * ***. Now *** **** ** **** *****. If ***’** ***** ** **** ***** that **** **** **** ****** ******, you **** ** **** **** **** have * *** ** ******. *** transition ** ******* **** ****’* *********. I *** ** **** *** *****. The ***** **** *** ******* **** there ***** * *** ****** **** access ** *** ******. * ****’* care ** *** ****** **** ** at * ** ********. **** ******* that ****** *** **, **** **** going ** ** ******* ** **** and ** ** *** **** ***** as *** *** *** *** ***** at * *.*. ******** ****** ** be ******* ** *** **** **********. Everyone ***** ****—**** * *** ** the ******, * *** ** ******** leave *** **** ** *** ******** office. ** *** ***** * *******. I **** **** **** * *** down *****, *** ** **** **** short * ***—*’* **** ****** **** and ****’* ** ****: “***, ** Joe *****?” *** *’* ***: “****, but *’* ****, ***.” *** ****’* say: “****, *** * **** ***. Could * ***** **** ***?” *** I ******* ******, “**, ******* *** is ****, ***, *** ** ***** as **** ** ***.” *** ****** started ********* **** **** ***** ***** that ******** ***** ***** **** ****. We *** * ******** **** ** wanted * ****** ***** ** * time. ** ******* **** **** **** of **** **** *** ** ** filled ** **** * ****** *** usually **** ******** *** *****, ****’* say: “**** **, *** ** *** Joe.” *** **** ****'* ****. ** we ****** ** *** * **** staff *** **** **** **** **** trained. ** **** **** ** ******** because ****** ******’* *** ** *** phones ******* ****** *** ******’* ****** all *** ****** ******* **** **** so ****. * ****** **** *********, so * *** ***** ********* ** ******. *** ** *** walls ** **** ***-******-**** ****** *** structural ******* ** * ******’* ***** them ****. *** *** ***** ***** that * ***** **** ******* ****, I ***** **** **** ** * land-grab **** ******* ****, * *** geographically ****** *** * ******’* ** anything **** **. * *** ******** this **** **** * *********** ****** new **** ******. * ****** *** ability ** ****** **** **********. * wanted ** ** ** * ********* from * *.*. - * *.*, but * ****** ** ** **** a **** **** *** ** ** to * ** * ****** **. I ****** **** **** ******. ** I *** ****** *** ***** ** grow. * ***** *** ****** **** estate *** ** ********* *** **, generally ********, ** * ****** *** had * ****** ** *****. *** other *****, ***, *** ***-******-**** ***** couldn’t ** *** ** *** *** video ****. ** **** *** ******* room *** *****’* *** ***** ****, right? ** *** ****** ****, *** are ** *** ****—*** ***’* **** room *** * ***** ****. ****, we *** *** ***** **** ** the ********* *** ** **** ** so **** *** ******** ** *** computer ** ** ** ** ****** can *** ***** ** *** ***** wall.

****: *** **** ******** **** *** managing ******** ***?

**: **** * **** ** *** right ****** ***. ****’* ****** ********. That ****’* ******* ********** **** ** detached ******* ******* **** **** **** a *****-******* ** ******* ********** ******* that ********* ***** ********. ** *** a ********* ** ***, * ****** of **** ******* *** * ********* headquarters. ** **** *** * ****** of ********** **** ******* *** ******* cars *** ******** *** ******** ** dollars * ***. *** ******** **** probably *** ******** **** ***-*** ****** of **** ****** **** * *** responsible ***.

****: *** *** ***** **** **** all ** ***** ****** ** **** estate **** ** **** *** ***?

**: ***. ** ************ ******—**** **** and ****—**** ****** *** ************ *** the ********, **** ** *** ****** and *** ** ** *** ********** by *** ********* **/*.

How ** ***** ******** *********** ** "**** *****"

****: ** *** **** **** ******** integrators *** **********?

**: ***, ** ****** **** ******* integrators ** ******* *** ** *** technology *** ** *** **** *** their ******** ** **** *** *** latest *** ********. *******, ****’** ***** just **** * **. *****’* ******** 30+ *** ************* *** ***** *** probably ***+ ****** *************, **** ****** probably ** - **. ************* *** up *** *** *** ****’** **** the ****. *********** ***’* *** ***’* know **********. ** ** **** ** upon ********* ** **** ** **** as ** *****. ***** *** *** events **** *** **** ***** ***** year *** ***** *** *** **** and ****. * **** *** **** cover ***** ****** ****. * ***** try *** ** ****** ** ** ISC *** ***** ** ** **** as ***** ** * *****. ** boss *** * ***** ******* ** one *** *** *** *** *** the *****. *** ************* ** **** buying **** ****** *****. *** ** we *** * *** ******* ** tackle, *’* **** *** **** **** I *****.

****: *** ***** ** *** ******** new ****** *** ******** **********?

**: * *** ** *** ******* or ****** *** ****** ****** ********** almost ** * ***** *****. **** goes **** ** *** ** ** original ********** ** ***** ********** ** law *********** ******* ** ** ****** were *** *** **** **** ****** better ******, **** ******. ** * was ********** ** *** ******* *** what *** ******. **** * ***** in *** ******** ********** ******* ********* slowly. *****'* ******* *** ********* **** a **** ********. ******** ********** ******* constantly.

****: ***** **** ***’** ****** ******* for **** ** ******, **** *** your ******** ** **********? ** ** worth ***** ** **, *** *******? Why ** *** ***?

**: ********, ** **** ****, *’* not **** ** ****** **** *** with * ********* ******. *******, * would *** **** **** ** *** may *** **** *** *** ******* of *********. ****** *** ******** ** the **** ** **** *** **** it ** ***** ** *****.

****: ** *** ******* ****** ******* to ****** ** ** ************* ******** limit ****?

**: ** *** *** ***** ****** viewing ** *** ***** ** *** third *****. *** ** *** *********** and ***** ********** ****** ****** ** have ****** *** ***** ************ *** we ******** *** ******** *******. ************, some ** *** ***** *** *********** asked ***** ********** *** ****** ** any ******** ****** ****/******* *** **** cameras *** ***** ******** *** ** also ******** *** ******** ********.

****: ****, ** ***, ******** ************* audits **** *** *** *** ****’* surveillance/security ******* *******?

**: *** **** *** ******* ********* by **** *** ******* ********** *** state **********. ************, ** *** *** own *** ***** ******** **** *** our ******** ********. **** **** *** a ****** ** ***** * **** we ***** ** ******* *** ******* things *** *******. **** ******** **** areas ** *** ****. *** **** my ****.

****: *** **** ****** ** ********** are ***** **** **** ***/******/*******/***** ************?

**: **, **** ** *** ***** servers (***/***’*) *** ***** *** ***. Typically ** **** ****** * **** closet **** ** *** *** ***/*** would ****** ****** *** **** **** with ***** ********* **** ***** ****** to ********** ** **. ** ********* had ***** *** *** ***** **** larger ******** ***. ** ** *** our *** *** ***** ** **** plugged **** ****** ** ****. *** of *** ***** ******* **** **** configured. ********* **** *** ****** ** had ***** ********* ***** ** *** where * ******. ************ ********* **** the ******** **** ********** *** ***** in **** ** **********, *** *****, etc. * **** **** **** **** a ******* **********, *** ** ***** maintained * ******* *** ********* ** standby ******** ** **** ****.

****: *** *** ****** **** **** down? *** *** ********** **** ******?

**: ** **** ** ***. ********* is **** ** **. ** **** fail. **** ***** ** **** * layer ** **** ******** **** **** of * **** ** *** ****** loss. *******, * *** *** ** technology *** ******** **** *** ****** of ** ***** *** ****** ** data **** *** ************* **** *******.

****: **** ** **** ******* *** on **** *******? ** **** **********? Does ** **** **** ** ** more? *** ** **** ** ****?

**: **, **** * ***** ********. Law *********** **** **** *** **** need ****** ****** *** **** ******. I **** ***** **** ** ** so ****. **** ****** *** ****** images *** ********* *** ***** ** shoe *** ******* *** ******* ** the *****. *******, *** **** ***** you *** ********* ** ** **** case ******* ********** **** **** **** drive ***** **** ** *********. ********* we ***** ** ****** ** **-** FPS. *******, **** ***** **** ********* upon *** ***** *** ****** *** looking **. ** *** ****** *** filming *** ******* ****** **** *** only ********** ** *** *********** ***** or ******** ********* **** *** *** set * ***** ***** ****. *******, if *** ****** *** ******* ** a **** ******** **** ***** ******** of ******* *** ********* **** ***, there ***** ** * ****** ***** rate **** ****** **** **. ** would ** ** ********* **** ** a ****** ***** **** ***** *** a ****** ***** **** *** **** handling **** *** **** *** ****** than **** ***** *** ** * storeroom *** *** ** *** ********.

WhyThe ******** ***** ** ****** *** ********

****: **** ********* ****** *** ******** be ***** **? *** *******, *** should ******** ************ ** **** ** novel **** *** **** ********** ************ do *** ***** **** **** *** biggest ******?

**: * **** **** *** *** direction *** ******** ***** ** ** is **** ******** **********. * **** give *** * *** **** ********: First, *** ************* *** ****** *** with *** ********** *** *** ****, however ***** ***** **** *** ***** is **** ** * ******. * recall **** ** ***** ***** ********** mullion *******. ** ***** ********** ******* cameras *** ** ******* ****** *** same ****. ** **** ********** ** cameras *** *** ** ***** *** or ***** ***** ** *** **** time, ** **** ********** ****** ******* cameras. ***? ******* ** *** *** making ** ** ******* ******. ** eventually *** * ************ ** ****** with **** **** ** *** **** an ** ******* ******. ******, *** several ***** ** **** ********** * specific ***** ** *** ** ** institution *** *** *** *** *** manufacturer **** *** **** * *** model. *** *** ***** ******* ** upgrade *** ***** ********** **** *** model. *******, *** *** *** ************, the ************ ****** *** ** ************. They **** ** ****** ********** *** a ****** ** ** ********* ****** the **** ** *** *******, ******** the ********* ** * ******’* **** at *** ******* ****** ************. **********, one ****** *********** ******* ** *** made * ****** ******* *** ****** this ******* **** ***** ****** *** marketed *** ****** ************ *** **** ATM. *** *** ***** *** **** camera *** ***** ***'* ***** * different **** ****** ** * ********** it. *** **** ********** *** *** came **** **** ******* *** *** other *** ***. *******, * **** say *** ****** *** *** **** good *******, ** *** ****** *** why ** * ** ****** ******* from *********** * ***** * **** to *** *** ********* ****** (** as * **** ** **** ** a ***-***) **** ** * *** have * ****** **** **** ****** of ** ***? **********, * *** able ** **** **** ** ********* camera ************ *** **** ****** **** a ***** ***** ** **** **** custom ******** *** *** *** ** their ******* ****** **** ***. *******, this *** *****-*****. *** **** ** making **** ****** ******* *** *** selling ** *** ****** ******** ** turn * ****** ** **** ******* making *** ****** ********. ** *** into **** *** **** **** *** ATM *********** ******* *** ***** ** ATM *****. ** *** * ********* ATM. ** *** * ********* ******. What ** *** *** **** *** a *******.

Comments (9)

Heck even when I started working in banks, with Chubb here in Canada in 2014 the two big banks we did and most of the credit unions had very minimal analog camera coverage. Just the tills, an entrance view, and maybe the ATM's.

I don't work for Chubb anymore but when I go into newer branches they are smaller, and more cameras.

The IP ATM cameras were always a joke. ATM manufacturer would make a bracket, in a space that no camera could fit. Very frustrating.

Nice interview neat to see from the other side of an industry I enjoyed working in with my previous employer.

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Daniel,

US banks were the same. And yes you are correct the ATM manufacturers used to supply brackets. Always a terrible mounting location.

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Good Interview and good info.  Thanks Damon! 

Sounds like you are retired, does this mean we won't see you at Report Exec/Omnigo conferences anymore?

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Ross,

I am no longer employed at the bank I worked at. I left in OCT. I am currently looking for a new opportunity. 

I always enjoyed the Report Exec/Omnigo conferences. 

Maybe my next employer will use Report Exec.

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Great in depth interview. Thanks!

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You are welcome.

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Thanks for the insight Damon, I truly appreciate it. Thanks to Dan G. for putting this together.

Thanks IPVM, keep it coming.

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You are quite welcome.

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This was a great interview to read through. I work very closely with banks and credit unions and frankly some have equipment that is outdated. It is refreshing to hear from a security manager who is passionate about using the best technology to provide the best security.

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