Avigilon Cuts Field Services Team

By: John Honovich, Published on Nov 11, 2016

Avigilon has cut their field services team, as the company continues to reorganize, adapting to lower growth and profit pressures.

In this note, we examine the cut, Avigilon's feedback, and what this means for Avigilon's future.

Cut ****

******** *** *** ***** field ******** ****, ********* 6 *********. *** ***** services **** *** **** ***** up **** *** **** ~2 ***** **** *** goal ** ********* ******* post-sales ******* ** ********'* growing ********** ********. *** team *** **** ** Eric ******* [**** ** longer *********].

Response ********

******** **** **:

** ****** **** ******** into *** ****** ***** engineering **********. **** **** provide ** **** ****** customer ********** ** ****** more ***** ********* ********* to ******* *** ******’* needs ****** *** *****.

**** **** ****** *** cut ***** ******** **** into ***** *********** ******* us ** *********** ****. However, ** ** *** clear *** ******* **** group *** *********** ***** field ********* ***** ****** a ****** ******** **********.

Savings **** ***

***** *** ********* **** savings **** *** *** but *** **** ***** relative ** ********'* *******. The ***** ******** **** likely **** ******** $* - $* ******* ******** compared ** ********'* ~$*** million ****** *******. *******, Avigilon *** **** ********** with ********** ******* ** it ****** **** *****, at ***** ** *** short ***.

Overall ************

**** ***********, **** ***** to ** **** ** a ******* **** '************'. Previously ********'* ******** *** ** ************ increase ***** ** ***** top **** ******* ******. These ****, ***** **** other ******* **** ** business *********** *** *********, shows **** ******** ** reigning ** *****, ***** many ********* *** **** reassuring.

** *** ***** ****, having * ********* ***** services **** ** ******** for ********* ***** ***** enterprise ********* *** ****** and ******* **** *** more ****** ************ ******* and ************. ******* **** team ***** ******** **** they **** *** ***** as **** ******* ***** customers ** **** ********* or **** **** **** be ********** ** ** so ***** ******* ******* these *********.

***** ******** *** ** improving ***** ******* **** structure, ***** ***** **** signal ** ********** ** a ****** ****** ******.

Comments (7)

Steven Turney

11/11/16 03:56pm

Anyone know of the individuals impacted by this as some in the industry are hiring

Undisclosed #1

11/11/16 04:33pm

Never dealt with the field services team, what exactly did they do? I only deal with a sales engineer and RSM occasionally.

Undisclosed #2

In reply to Undisclosed #1 | 11/11/16 09:12pm

Sales Engineers are the field services team aren't they? The terms are interchangeable (imo).

I am generally wary of companies that start cutting these types of positions. Field services teams at growing/thriving companies (at least in my experience) are forever short-staffed. i.e. as new customers come on board, existing resources become stretched thin.

To combat this, various schemes are employed in the short term, but if a company is actually healthy (i.e. growiing/thriving) they generally will hire on more field support people to accommodate the growth.... field services are the life-blood of growing companies.

imo, when you start cutting costs in areas of importance for growth (like field services), then you are structuring yourself for an impending buyout.

Undisclosed Manufacturer #3

In reply to Undisclosed #1 | 11/12/16 01:44pm

Field Services specifically dealt with 2 categories:

Break/Fix- Escalations from technical support where it was difficult to achieve resolution remotely for not ACC and ACM

Professional Services: revenue generating services for system deployments both ACC and ACM

Undisclosed Integrator #4

11/14/16 09:15am

They shouldn't have fired those who help the Customers to fix issues with poorly written software on site.

Just look at any VMS software, new releases list pages of solved issues. Sometimes these issues must be addressed on site prompt. I think that a company which is getting rid of field support engineers, does not take responsibility for the problems with their system any more.

Undisclosed #1

In reply to Undisclosed Integrator #4 | 11/14/16 10:24am

Which other companies have Field support engineers?

Undisclosed Integrator #5

11/14/16 10:37pm

Never dealt with any of the people in these positions. Most of that can be accomplished with our own resources.

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