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Regarding Aratek's response, "...so when a person moves or shakes left and right, the infrared of the human body is divergent, so the temperature will be low. When a person stands still, the sensor will detect the infrared emission source (human body) more accurately. So the temperature will be higher than when people move."
I would like to understand their position a little bit better, as this does not ring true. Are they claiming an evaporative cooling effect while the subject is swaying? I think it's more likely that their sensor and/or processing can't keep pace with a moving subject and averages the thermal reading with the background, thus dropping the average temp.
If there temp accuracy was rock solid that would be one thing, but the report leaves me thinking the product would benefit from a little more development.