Security Company Fined by FTC for Abusive Telemarketing Practices

By Isabella Cheng, Published Aug 12, 2021, 09:41am EDT

A US security company was fined $9.85 million by the FTC in 2020 for calling consumers on the National Do Not Call Registry, demonstrating the FTC will enforce the law against abusive telemarketing.

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In this report, IPVM examines the case, including:

  • FTC $9.85 million fine in 2020
  • Previous 2014 violation of telemarketing rules
  • Do Not Call (DNC) Registry telemarketing rules explained
  • Company lies to consumers about DNC
  • Millions of calls to DNC consumers
  • B2B DNC exemptions
  • Neighborhood spoofing illegal

Security ******* ***** $*.** ******* ** *** ** ****

*** ****** ******-***** *******,******** ********, *** ***** $*.** million ** *** **** by *** *** *** calling ******* ****** ** the ******** ** *** Call (***) ******** *** obtaining ****** ******* ******* permission, ********* ** * court’s***** ********** *****.

*** *** ********* **** action **** ***-**** *********** ***** ****.

*******, *** ******* ** “permanently **********” **** ******** telemarketing.IPVM Image

Only **** *% ** ****, **** $**,***

*** ******* *** *** of ********,****** “***” *****, ********** **** **** 1% ** **** ** was *****, **** $**,*** in ***** ** *** FTC,***** ** *** ******* financial *********.”

Alliance ********* *** *********

**** ***** ** ***** that ******** ******** ** currently ******:

  • ********* **** *** **** able ** ******* ******** to ****** ***** *************, according ********* *** ************ *** **** ****.
  • *** ******* *** *** no ******** ** ****************************** *** *** **** 2 *****.
  • ********'* ******** ******* *** sales ***** ******* ******** no ***** ******** **** IPVM ******. *******, ** automated ******** ********* ** the ****** **** **** had *** $*** *** to ***** * ** receive ***'* ******.

****** ********** ******* **** Connecticut's**** **** ************ **** ******** ******** contracts *** * **** Home ************** **** ***** with **** **** **** were *** ***** ** who ******** *** *** that **** *** ***** bought ********* **** ****.

Now ***** ***** *****

**** ***** ******* ******** that ********** **** ******** are *** ************** ***** *****:

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***** ***** *****'* ************ told **** *** *** no ********* ** *** Alliance ******** ***. ** asked ** ***** **** Chief ***** ******* **** who *** *********** ** the **** *** *** not ****** *** ******* for *******.

********* ** ********* ******* security *** ***** ***** operations ** ***********, **** notably **** ******, ***** has *** *** *** legal ****** ** **** sides.

Sued ** *** ********** *** ******* *************

** ****, ********, **** known ** ********* ********* Systems, *** **** ** the *** *** *** same *********, ***** $*.* million, ********** ** ***** *** telemarketing. *******, *** *** reopened * **** ******* Alliance ** ****, ******* it “***** ******** **** the *****’* **** *****” and ********* ** **** “over * ******* ***** to ******* ****** ** the ******** ** *** Call ********.”

Illegal ** **** *** *******

** ** ******* *** telemarketers ** **** ********* who **** ****** ***** phone ******* ** *** DNC ********, ********* ** a ******* ** *** Telemarketing ***** **** (***), specifically** *.*.*. § ***.*(*)(*)(***)(*):

** ** ** ******* telemarketing *** ** ******** and * ********* ** this **** *** * telemarketer ** ****** **, or *** * ****** to ***** * ************ to ****** **, *** following *******… ********** *** outbound ********* **** ** a ****** ****… **** person's ********* ****** ** on *** “**-***-****” ********, maintained ** *** **********, of ******* *** ** not **** ** ******* outbound ********* ***** ** induce *** ******** ** goods ** ********…

********* *** ******** ***** phone ******* **** *** registry ** ******* * toll-free ***** ****** ************* ******* *** ***’* website.

Accessing *** *** ******** *** *************

************* *** **** ****** the ********, *** *** the **** ***** **** want ** ****, *** download *** ******* ** the ******** *** **** region ** **** **** who *** ** ****.

** ** ****, ************* are *******$** *** ****** ******** ******** ***** ******* in * ****** **** code. ******** * **** ***** a ************ ******** *** free, *** *** ************ maxes *** ** $**,*** per **** *** ****** to *** **** ***** nationwide.

Failed ** ***** ******* *** ****

******** ********* ****** ** “scrub” *** ***** ******* the *** ********, **** the ***, ***** ** why *** ************* ********** called ********* *** *** already ***** ** *** be *********. *******, *** FTC ******* **** ******** and ***** **** “**** customers **** **** ***** turn **** ********* ******* off,” *** “** *****,” the ********* ******* ** sometimes ****** ***, ******* to ******* *****.

********* **** ********* ** ******** ******** to ********’* *** ************* showed **** *** ******* was ***** **** ***** were *** ******** ********. The ******** *** ******** a ******** **** **** and ********** ~**% ** the ***** ** **** list **** * **** of *** *** ********:

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Lied ** ********* ***** *** ******

******** **** ******** **** to ********* ** *** DNC ******** **** *** company *** ********** **** complaints **** ****** *** knew **** **** ** the ********. *** ******* told ********* **** *** to ***** ***** ***** numbers ** **** ** the ********, ***** *** false:

*********, **** ******** ******** complaints **** ********* *** are ** *** *** Registry, ******** ******* ***** the ********* **** **** must ************ ***** ***** numbers ** *** *** Registry ** ***** ****** will ** ******* **** the ********.

** *****, *******,telephone ******* ****** ** *** *** ******** ****************** *** ****** ** disconnected ** ********** ** a ********* ******. [******** added]

*** *** ********* ****** a ********* ******* ** Alliance ***** ************** *** a *** ******** *** received * **** **** the *******. *** ***** representative *********** ***** *** consumer *** *** ** continuously ***** *** ******** in *** *** ********:

**** *** *** **** time **** *** ******* that? *** **** ** go *** ***** ***** so ***** *** **** sure **** **’* ** there, ‘***** **’* *** like * ***-**** **** that ** **** **** permanently *******.

1 ** ** ***** **** ** ** *** **** *********

********, ********* *** ************* companies ** *****, **** over * ******* ***** to ******* ********** ** the *** ******** ******* April **** *** **** 2016. **** ***** ~* in ** ** *** outbound ***** ***** ********* went ** ****** *** did *** **** ** be ********* ** *************,*** ***’* **********************.

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*** ******* ******* *** FTC’s **** ***** ** cease ******* *** *******, and *** *** ******** Alliance *** ****** *** calls ** *** ******* on ***** **, ****, the *** ***** *** 2014 ***** *** *******. On ***** **, ****, exactly * **** ***** the ***** *** *******, Alliance ********** ****** *,*** numbers ** *** *** list.

B2B ** *** **** **********

******** *** ************* *** not ** ***** ** the ******** ****, ** is *** ** **** that *** ************* ******** ****** **** *** DNC ******** *****:

**** ***** ***** ** a ******** **** **** the ****** ** ******* sales **** **** ******** are ****** **** *** Do *** **** **********.

********* ******* **** *** used *** ******** ******** are *** ********* ** be ********** ** *** DNC ********, * ************ district ********** ** ***** ****. ** ******* *. Target ******* ***, *** plaintiff ***** ******* **** Target *******, * ******** loans *** **** ******* company, *** ******* *** cell ***** ******, ***** Shelton ******* *** ** the *** ********. *******, Shelton’s **** ***** ****** was ****** ****** ** the ****** *** * business ****** ***** ******* Solutions, ***** ** *** Target ******* ****** *** number ** ****** ** the ********. *** ***** ruled **** ******* ***** not *** ****** ******* for ******* *** ***** number. ******** *** ****** served ** *******’* ******** cellphone, ** **** *** for ******** ***, ***** precludes ** **** ***** listed ** *** *** registry:

***********,because ********* **** *** ***** ****** *** ** *** ***** ** * ******** ***** ******, ** ***** *** ******** ** ** *** ******** ** *** **** *********** ******** ** ******** business-to-business *****, **** ** those ****** **** ** this ******. [******** *****]

Neighborhood ******** *********

********* **** ********** ** the *** ***** ********’* use ** “************ ********,” in ***** ********’* ****** ID ****** *** ******* to **** ** * local ***** ******. ************ spoofing ** **** ** both ************* *** ******** to ******** *** ********** of ****** * ******** answer *** ****, ** the ********* *** ***** the **** ** ****** from ******* **** ****,********* ** *** ***.

*******, ******** *** ** illegal ******* ** ********* inaccurate ****** ** ***********. The *** ******** ************* to ******** ** ********* its ***** ****** *** its ****, **** *.*.*. § ***.*(*)(*):

** ** ** ******* telemarketing *** ** ******** and * ********* ** this **** *** *** seller ** ************ ** engage ** *** ********* conduct… ******* ** ******** or ***** ** ** transmitted *** ********* ******, and, **** **** ********* by *** ************'* *******, the **** ** *** telemarketer, ** *** ****** identification ******* ** *** by * ********* ** a ************* ****.

Warning ** *************

******** ********’* $*.** ******* fine ****** **** ** a ******* ** ************* who ********* *** ************* Sales ****. ************* ****** follow *** *** *** be ***** **** *** FTC ** **** *** willing ** *********** *** fine ********* *** *** violating *** ***. ************* cannot **** ********* *** have ********** ** *** DNC ******** *** ****** understand **** ***** ********* are ************ * **** of *** ******** ****** they *** ** ** taken ***. *******, **** spoofing, ***** ** ** the ****, ** ******* if ** ************ ********* the ************’* ******* *********** (i.e. ***** ****** ***/** name).

Comments (4)

**** ** ** ******* of * ****** ******* of *********** (** **** industries) *** ***** ** a **** ******* ***** on *******, *****, *** broken ********. **** ** looks **** **** *** going ** *** ** trouble, **** ******** *** LLC, ***** ** **** and **** ** ******* business **** * ********* name ** **** **** a *** ********. ***** and ******. **** **** how ** **** *** system *** ********** ******** vs ***** ********, ***. This *** ****** ** legally ****** **** ********* any ********. **** ** the ******* ********, ***** just ***'* ****** ************** and ********** *** ********* who *** ********* ******** with *** ********* ** cut ******* *** ****** fraud.

Agree: 3
Disagree
Informative: 1
Unhelpful
Funny

********** ****** ******* ***** / ************ (** **** case ** ******** ***** calls *******) ****** ****** the ******* ****** / senior ********* ** *** event ** *** ******* ceasing ** *****. **** previously ****** ***** / undertakings ****** ** ********** to *** ********* ********, this ***** * ******* case, *** * ******** company *** ** *** Bloggs, *** * ***** company *** ** *** Bloggs & **** *** same *******.

Agree: 1
Disagree
Informative
Unhelpful
Funny

**** **** **** **** time **** *** ****. The **** **** ***** be **** ** ****.

Agree: 1
Disagree
Informative
Unhelpful
Funny
  • ********'* ******** ******* *** sales ***** ******* ******** no ***** ******** **** IPVM ******. *******, ** automated ******** ********* ** the ****** **** **** had *** $*** *** to ***** * ** receive ***'* ******.

*** *** ***** *? and ** **, **** was *** ******?

Agree
Disagree
Informative
Unhelpful
Funny: 2
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