Security Company Fined by FTC for Abusive Telemarketing Practices

By Isabella Cheng, Published Aug 12, 2021, 09:41am EDT (Info+)

A US security company was fined $9.85 million by the FTC in 2020 for calling consumers on the National Do Not Call Registry, demonstrating the FTC will enforce the law against abusive telemarketing.

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In this report, IPVM examines the case, including:

  • FTC $9.85 million fine in 2020
  • Previous 2014 violation of telemarketing rules
  • Do Not Call (DNC) Registry telemarketing rules explained
  • Company lies to consumers about DNC
  • Millions of calls to DNC consumers
  • B2B DNC exemptions
  • Neighborhood spoofing illegal

Security ******* ***** $*.** ******* ** *** ** ****

*** ****** ******-***** *******,******** ********, *** ***** $*.** ******* ** May **** ** *** *** *** calling ******* ****** ** *** ******** Do *** **** (***) ******** *** obtaining ****** ******* ******* **********, ********* to * *****’****** ********** *****.

*** *** ********* **** ****** **** a**-**** *********** ***** ****.

*******, *** ******* ** “*********** **********” from ******** *************.IPVM Image

Only **** *% ** ****, **** $**,***

*** ******* *** *** ** ********,****** “***” *****, ********** **** **** *% ** what ** *** *****, **** $**,*** in ***** ** *** ***, “***** ** *** ******* ********* *********.”

Alliance ********* *** *********

**** ***** ** ***** **** ******** Security ** ********* ******:

  • ********* **** *** **** **** ** contact ******** ** ****** ***** *************, according ********* *** ************ *** **** ****.
  • *** ******* *** *** ** ******** on ****************************** *** *** **** * *****.
  • ********'* ******** ******* *** ***** ***** numbers ******** ** ***** ******** **** IPVM ******. *******, ** ********* ******** announced ** *** ****** **** **** had *** $*** *** ** ***** 1 ** ******* ***'* ******.

****** ********** ******* **** ***********'***** **** ************ **** ******** ******** ********* *** a **** **** ************** **** ***** with **** **** **** **** *** aware ** *** ******** *** *** that **** *** ***** ****** ********* from ****.

Now ***** ***** *****

**** ***** ******* ******** **** ********** from ******** *** *** ************** ***** *****:

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***** ***** *****'* ************ **** **** she *** ** ********* ** *** Alliance ******** ***. ** ***** ** speak **** ***** ***** ******* **** who *** *********** ** *** **** and *** *** ****** *** ******* for *******.

********* ** ********* ******* ******** *** solar ***** ********** ** ***********, **** notably **** ******, ***** *** *** its *** ***** ****** ** **** sides.

Sued ** *** ********** *** ******* *************

** ****, ********, **** ***** ** Versatile ********* *******, *** **** ** the *** *** *** **** *********, fined $*.* *******, ********** ** ***** *** *************. *******, *** *** ******** * case ******* ******** ** ****, ******* it “***** ******** **** *** *****’* 2014 *****” *** ********* ** **** “over * ******* ***** ** ******* listed ** *** ******** ** *** Call ********.”

Illegal ** **** *** *******

** ** ******* *** ************* ** call ********* *** **** ****** ***** phone ******* ** *** *** ********, according ** * ******* ** *** Telemarketing ***** **** (***), ************** *.*.*. § ***.*(*)(*)(***)(*):

** ** ** ******* ************* *** or ******** *** * ********* ** this **** *** * ************ ** engage **, ** *** * ****** to ***** * ************ ** ****** in, *** ********* *******… ********** *** outbound ********* **** ** * ****** when… **** ******'* ********* ****** ** on *** “**-***-****” ********, ********** ** the **********, ** ******* *** ** not **** ** ******* ******** ********* calls ** ****** *** ******** ** goods ** ********…

********* *** ******** ***** ***** ******* with *** ******** ** ******* * toll-free ***** ****** ************* ******* *** ***’* *******.

Accessing *** *** ******** *** *************

************* *** **** ****** *** ********, pay *** *** **** ***** **** want ** ****, *** ******** *** numbers ** *** ******** *** **** region ** **** **** *** *** to ****.

** ** ****, ************* *** *******$** *** ****** ******** ******** ***** ******* ** * single **** ****. ******** * **** ***** * ************ accesses *** ****, *** *** ************ ***** *** at $**,*** *** **** *** ****** to *** **** ***** **********.

Failed ** ***** ******* *** ****

******** ********* ****** ** “*****” *** leads ******* *** *** ********, **** the ***, ***** ** *** *** telemarketers ********** ****** ********* *** *** already ***** ** *** ** *********. Further, *** *** ******* **** ******** and ***** **** “**** ********* **** they ***** **** **** ********* ******* off,” *** “** *****,” *** ********* feature ** ********* ****** ***, ******* to ******* *****.

********* **** ********* ** ******** ******** ** ********’* DNC ************* ****** **** *** ******* was ***** **** ***** **** *** properly ********. *** ******** *** ******** a ******** **** **** *** ********** ~50% ** *** ***** ** **** list **** * **** ** *** DNC ********:

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Lied ** ********* ***** *** ******

******** **** ******** **** ** ********* on *** *** ******** **** *** company *** ********** **** ********** **** people *** **** **** **** ** the ********. *** ******* **** ********* they *** ** ***** ***** ***** numbers ** **** ** *** ********, which *** *****:

*********, **** ******** ******** ********** **** consumers *** *** ** *** *** Registry, ******** ******* ***** *** ********* that **** **** ************ ***** ***** numbers ** *** *** ******** ** their ****** **** ** ******* **** the ********.

** *****, *******,telephone ******* ****** ** *** *** ******** ****************** *** ****** ** ************ ** reassigned ** * ********* ******. [******** added]

*** *** ********* ****** * ********* between ** ******** ***** ************** *** a *** ******** *** ******** * call **** *** *******. *** ***** representative *********** ***** *** ******** *** has ** ************ ***** *** ******** in *** *** ********:

**** *** *** **** **** **** you ******* ****? *** **** ** go *** ***** ***** ** ***** and **** **** **** **’* ** there, ‘***** **’* *** **** * one-time **** **** ** **** **** permanently *******.

1 ** ** ***** **** ** ** *** **** *********

********, ********* *** ************* ********* ** hired, **** **** * ******* ***** to ******* ********** ** *** *** registry ******* ***** **** *** **** 2016. **** ***** ~* ** ** of *** ******** ***** ***** ********* went ** ****** *** *** *** want ** ** ********* ** *************,*** ***’* **********************.

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*** ******* ******* *** ***’* **** order ** ***** ******* *** *******, and *** *** ******** ******** *** placed *** ***** ** *** ******* on ***** **, ****, *** *** after *** **** ***** *** *******. On ***** **, ****, ******* * year ***** *** ***** *** *******, Alliance ********** ****** *,*** ******* ** the *** ****.

B2B ** *** **** **********

******** *** ************* *** *** ** issue ** *** ******** ****, ** is *** ** **** **** *** telemarketing ******** ****** **** *** *** ******** rules:

**** ***** ***** ** * ******** made **** *** ****** ** ******* sales **** **** ******** *** ****** from *** ** *** **** **********.

********* ******* **** *** **** *** business ******** *** *** ********* ** be ********** ** *** *** ********, a ************ ******** ********** ** ***** ****. ** ******* *. ****** ******* LLC, *** ********* ***** ******* **** Target *******, * ******** ***** *** cash ******* *******, *** ******* *** cell ***** ******, ***** ******* ******* was ** *** *** ********. *******, Shelton’s **** ***** ****** *** ****** online ** *** ****** *** * business ****** ***** ******* *********, ***** is *** ****** ******* ****** *** number ** ****** ** *** ********. The ***** ***** **** ******* ***** not *** ****** ******* *** ******* his ***** ******. ******** *** ****** served ** *******’* ******** *********, ** also *** *** ******** ***, ***** precludes ** **** ***** ****** ** the *** ********:

***********,because ********* **** *** ***** ****** *** ** *** ***** ** * ******** ***** ******, ** ***** *** ******** ** ** *** ******** ** *** **** *********** ******** ** ******** ********-**-******** *****, such ** ***** ****** **** ** this ******. [******** *****]

Neighborhood ******** *********

********* **** ********** ** *** *** about ********’* *** ** “************ ********,” in ***** ********’* ****** ** ****** was ******* ** **** ** * local ***** ******. ************ ******** ** used ** **** ************* *** ******** to ******** *** ********** ** ****** a ******** ****** *** ****, ** the ********* *** ***** *** **** is ****** **** ******* **** ****,********* ** *** ***.

*******, ******** *** ** ******* ******* it ********* ********** ****** ** ***********. The *** ******** ************* ** ******** to ********* *** ***** ****** *** its ****, **** *.*.*. § ***.*(*)(*):

** ** ** ******* ************* *** or ******** *** * ********* ** this **** *** *** ****** ** telemarketer ** ****** ** *** ********* conduct… ******* ** ******** ** ***** to ** *********** *** ********* ******, and, **** **** ********* ** *** telemarketer's *******, *** **** ** *** telemarketer, ** *** ****** ************** ******* in *** ** * ********* ** a ************* ****.

Warning ** *************

******** ********’* $*.** ******* **** ****** come ** * ******* ** ************* who ********* *** ************* ***** ****. Telemarketers ****** ****** *** *** *** be ***** **** *** *** ** able *** ******* ** *********** *** fine ********* *** *** ********* *** law. ************* ****** **** ********* *** have ********** ** *** *** ******** and ****** ********** **** ***** ********* are ************ * **** ** *** registry ****** **** *** ** ** taken ***. *******, **** ********, ***** is ** *** ****, ** ******* if ** ************ ********* *** ************’* contact *********** (*.*. ***** ****** ***/** name).

Comments (4)

**** ** ** ******* ** * larger ******* ** *********** (** **** industries) *** ***** ** * **** account ***** ** *******, *****, *** broken ********. **** ** ***** **** they *** ***** ** *** ** trouble, **** ******** *** ***, ***** up **** *** **** ** ******* business **** * ********* **** ** move **** * *** ********. ***** and ******. **** **** *** ** play *** ****** *** ********** ******** vs ***** ********, ***. **** *** should ** ******* ****** **** ********* any ********. **** ** *** ******* industry, ***** **** ***'* ****** ************** and ********** *** ********* *** *** corporate ******** **** *** ********* ** cut ******* *** ****** *****.

Agree: 3
Disagree
Informative: 1
Unhelpful
Funny

********** ****** ******* ***** / ************ (in **** **** ** ******** ***** calls *******) ****** ****** *** ******* owners / ****** ********* ** *** event ** *** ******* ******* ** trade. **** ********** ****** ***** / undertakings ****** ** ********** ** *** phoenixed ********, **** ***** * ******* case, *** * ******** ******* *** by *** ******, *** * ***** company *** ** *** ****** & from *** **** *******.

Agree: 1
Disagree
Informative
Unhelpful
Funny

**** **** **** **** **** **** fix ****. *** **** **** ***** be **** ** ****.

Agree: 1
Disagree
Informative
Unhelpful
Funny
  • ********'* ******** ******* *** ***** ***** numbers ******** ** ***** ******** **** IPVM ******. *******, ** ********* ******** announced ** *** ****** **** **** had *** $*** *** ** ***** 1 ** ******* ***'* ******.

*** *** ***** *? *** ** so, **** *** *** ******?

Agree
Disagree
Informative
Unhelpful
Funny: 2
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