Alarm.com AI Chatbot "Gopher Info" Tested
Generative AI is one of the top trends in all of technology, with customer support as one of the top applications. Physical security companies are starting to roll out such offerings, with Alarm.com's "Gopher Info" offering an early entrant. How well does it work?
** **** ******, ** ******* *****.***'* Gopher ****'* ********* *** **********, *********:
- ******'* *************** ****** ****** ****** / "knowledge ****" ********.
- ******'* ******** ** ****** **** ******* / ****** *********.
- ******'* ******** ** ****** ** *********** features ** *******.
- ************ *** ***** / *************.
- ********* ******** / **** **********.
- ******** **** *****.***.
**********
****** **** ** ** **-******* ****** tool **** **** ** *** ** enable *********** *** ******** ** **** answers ** ****** * ******** ** chat ** ***** *******. **** ** trained ** *****.***'* *** ********* **** sheets *** ********* **** *** **** to ******* ******* ******* ********* **** articles *** ****** ***** ** ******* to *** *** **** *******.
*** ******* **** **** **** *** model ** ********* ** *** ********* base ******* ****** *** **** ****** now ******* * *********** ******* ** support ****** *** ******* ***** ******* calls.
Executive *******
**** ******* ***** **** ****** ** a ****** *********** ** ******** ********* the ********* **** **** ***************, *** has *********** ** ******* **********.
***** ****** ************** ********* ******** **** direct, ******* *********, ********* ******** *******, it ** ******* ** ******* ********* or ******** ******** ***** ** ************ features *** ******* ** *** ****. This ***** **** ** **** ****** for ******* ** ********** ** *** field.
Availability & *******
*****.*** **** **** ****** **** ** free *** ********* *********** *** ***** internal ********* *** ******* ******** ******** through *** "******* ******."
Using ****** ****
***** ****** **** ** *************** *** accessible ******* *** ******* ******. *** main *** ****** ***** ** *** questions, ******* *********, *** **** ******* articles **** ****** ********** **** *****.***'* knowledge ****. *** '** ******' *** provides ****** ** ****** *** ********** queries. *** ***** ***** ******** ** overview.
Model ********* ** ******** ******
***** ****** **** ** ******* ** Alarm.com's ********* **** *** ******** ** its **************, *** ** ***** ****** was ********* ** ** ******** ******. Alarm.com *** *** ********* *** ******** of **** ****** ** ****. ******* companies, ********* ********, *** *** ******** services ***** ********* *** **** ***** technical ************* *** *** **** ************* at *** **** *** **********. ** expect **** ** ****** ************ *********** over *** **** *** *****.
Faster **** ******** ********* *** ********* ****
****** **** ******** ****** ****** ** information **** ******** ********* *** ********* base. ***** ** ***** **** ** offering ******* *********, *** ********* **** offers **** ************* *********, ****** ** often ******** ******** ******** ** **** specific *******. **** ******** *** *****-**** and ******* ** *** *****, ********, and ***** ** *********** ******.
Strong *********** **** ******/******** *********
**** ******* ***** **** ****** **** performed ******** **** ******** ******, ****-***** inquiries, ************ ***** ******* ** ************ guides *** ***************. ****** **** *** able ** ******* ***** *** ******** information.
*** *********, *** *********** ******** ***** can ** ***** ** *** ********* base:
*********, ****** ********* ******** **** *************** troubleshooting *********, ********** ******** ********* *** referencing ******** ******** ** **** ******* issues.
*** ***-**** ********* ***** *** *** reference *****:
Occasional ********* ******* *** ******* *********
**** ******* ***** **** ****** **** occasionally ******** ********* ******* ** ***************/******* questions *** ********** * ********* **** article **** *********** *** ********. *** graphic ***** ***** * **** ***** Gopher *********** ******** * ******** ******* the ********** ******* ******* ******* **** static *** ****** ** **** *** third-party *******.
*** ********* **** ******* ********** ** Gopher **** ******* ****** **** ****** IPs ****** ** **** *** ***** party ******:
No *************/******** ** ******* ******
**** ******* ***** ****** **** **** not *********** ** ***** **** ***** about ****** *** ******* ** *** knowledge ****. *** *******, **** ***** about *** ******** *** *** ******** people *********, * ****** *** ********* in *** ********* ****, ****** *** not ******** ***** *********** ** ****** unresponsive.
***** ** ** ******** ******* ** PFF ** *** ********* ****:
Frequent ********* ******* *** *********** ********
**** ******* ***** **** ****** **** frequently ******** ********* ******* ***** *********** features. *** ********, **** ***** *** to ******** ** *********** **** ** charge * ***** ********** (***-*****) *** solar ******, * ******* *** ********* in *** ******'* ********* ** ********* base ********, ****** ******** * ******** guide ** ******** **.
***** ** ** ******* ** "*****" in *** **** ***** ** ********:
* ******* ***** ******** **** ****** was ***** ***** ******** ******* ******* for ** ****** ****** (***-****), * feature *** ****** **** *** *******.
** ***** *****, ***** ** ** mention ** "******* *******" ** *** ADC-V523 ****** **** ****** *****:
Alarm.com ********
*****.*** **** **** **** ***** ****** Info ** ********* ********* *** ******** employees *** ******* ******** ********, **** are ******* ** * ******** ******* for ***-*****. **** ***** **** *** model ** ********* ** *** ********* base ******* ****** *** **** ****** now ******* * *********** ******* ** support ****** *** ******* ***** ******* calls.
***** *** *****.***'* *******:
**** ***** ***** ******'* ******* ***** statistics *** **** ********** ** ******** support ******* ****** **** ******. ** were **** **** ****** ** ******** a ***** ** ***** *****.
********* ** *** ******** **** **** Gopher, **** ~***-*** ** **** ***** it **** *****. *********, ****** ****** is ******* */* ** *** ******* monthly **** ******. ** **** **** a ****** ******** ***** ** *** percentage ** ***** ** ******* **** take * ** ***** ******* ** resolve ***** ****** *** ******** (****** a **% ********). **** ************ **** contributes ** **** *****. **’* ********* to **** *** **** ************ ****** deflects *** ****, *** ** ** certainly ******* *** ********, ************ **** routine *********, **** ********** *** ************.
** ***** ** ****** ** ************ learning **** *** ********* *********/********.
** **** ****, *** ****** **** by ****** ** ********* ******, ******* we ******* *** ***** ** *** knowledge **** *******, *** *********** **** questions ********* ** *****. **** ****, when * ******** *****’* ******** * response, ** ***** ****, **** *** question, *** ******** ******* ******* ** it **** ******* ** ******’* *****. We ** *** **** **** ** receive ******** ***** *** ******** ** a ********.
*******, ** ***** ** ***** *** plans ** **** ****** ********* *** internal *** *** *** ***** ** if ** **** ****** ******** *** partners.
*********, ****** ** ********* *** *** internal ********* *** ******* ******** ********. We *** ******* ** * ******** version ** ** *** ***-**** ***********.