Aiphone Video Intercom Tested (IX Series 2)

By Brian Rhodes, Published Nov 05, 2019, 10:07am EST (Research)

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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IPVM Image

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Comments (16)

I continually find it frustrating that these intercom manufacturers have such poor performing cameras. Most of our clients prioritize the video quality over the audio quality as they use the camera to visually verify the person before they allow them in. It seems like all intercom manufactures miss this point except for Axis and solely focus on the quality of the audio and audio feature sets. The poor performing camera and lack of WDR in these intercoms would make these a no go for us and our clients.

Agree: 5
Disagree
Informative: 2
Unhelpful
Funny

With the new IP video intercoms from Axis, Avigilon, 2N and more I don't see a use for Aiphone anymore.

Agree: 4
Disagree: 1
Informative
Unhelpful
Funny

If Avigilon adds full SIP compatibility to their intercom it will be a very good device.

Agree: 3
Disagree
Informative
Unhelpful
Funny

Considering we're still waiting on the IP version of the GT system, Aiphone doesn't really seem to have kept pace at all.

Agree: 1
Disagree
Informative
Unhelpful
Funny

It will be interesting to see if Aiphone remains relevant. They were once the dominant intercom but as others have done in the past (Pelco) they seem to have failed to innovate with the new standards. This may be an updated system but it looks to me like the same architecture they have been selling for many years. Who wants to use a handset to operate the intercom these days? To introduce a new intercom product that doesn't have a mobile application is a huge failure. They seem to making improvements on their old technology system instead of innovating with new technology advancements.

Agree: 3
Disagree
Informative
Unhelpful
Funny

Aiphone IX does have an app. It’s called IX Mobile and works with Android and Apple.

Agree
Disagree
Informative
Unhelpful
Funny

Thanks for the comment. The app is an additional cost (needs a VPN to use remotely) and otherwise works only when the app device is joined to the same local network.

We noted the additional cost aspect, in contrast to the free solutions provided by several other vendors:

Mobile App Extra: Aiphone not offer free call client software or apps, and requires additional modified software phones or heavily configured VMS in order to have PC based calling.

Agree
Disagree
Informative
Unhelpful
Funny

We used that setup and found its not a great performer. We had to set a bunch of phones to static IPs which made it not ideal.

Agree: 2
Disagree
Informative: 1
Unhelpful
Funny

The IX Mobile app also requires (Last I knew) the "App Server" device to be installed on your network, which relocates the door release inside of the building (RY-IP44 / IXW-MA), which can integrate into an existing Card/Door access system via Universal Inputs instead of using the wiring located on the Door Station.
ALSO, in my own testing, the Android version is very much out of date and has limited hardware support versus the Apple Store version, and the Android version should in most cases be avoided.

Agree: 2
Disagree
Informative: 1
Unhelpful
Funny

Thanks for the field-test feedback!

Agree
Disagree
Informative
Unhelpful
Funny

Its discouraging to see them just slap an automation server in and call it “Ry IP44”. That “solution” is what drives me away from that manufacturer. It feels like the lowest effort to add a feature. Just wish they would develop products that are purposeful.

Agree
Disagree
Informative
Unhelpful
Funny

The "RY-IP44" is an OEM AIPHONE branded Barix Baronet 50 device, with custom firmware from AIPHONE to make it work. Last I saw on their website it has been replaced by the "IWX-MA" device, which I have no experience with.

Agree
Disagree
Informative
Unhelpful
Funny

Curious about the NDAA ban and Entity list when it comes to video intercoms. Has the IPVM team ever looked at the chipset used in these devices. Would it matter if it is a Hikvision camera or a HiSilicon SoC on an Army base?

Agree: 1
Disagree
Informative
Unhelpful
Funny

If I can disassemble the door station without damage, I will check to see if any chips indicate origin. I'll also ask Aiphone for comment.

Agree
Disagree
Informative
Unhelpful
Funny

Please test the TOA SIP video Intercom as well. model is the n-SP80series.

Agree
Disagree
Informative
Unhelpful
Funny

The IX series shouldn't even be marketed as a SIP compliant device. No where on any marketing materials does it state it is exclusively compatible with Cisco and no other call manager. Unfortunately we found this out after installing multiple door stations and calling for tech support. Install tech and sales got the run around through countless calls and emails; at one point we were promised Avaya install papers...only to be told several days later it wasn't ready. Aiphone is EXTREMELY behind in the IP intercom game. The intercom is also extremely bulky and imo the user interface is not very friendly. We swapped them all out for Axis door stations which work with each call manager, even cloud based call managers.

Here is the Aiphone response when asked why it is marketed as a SIP compliant device but doesnt have SIP compatibility, keep in mind they would not enroll into an Avaya call manager and Aiphone tech support would not assist:

"The IX-DA uses SIP messages to communicate between the stations and is listed in the network protocols for that reason. They are NOT SIP 2.0 compliant and will not register to a call manager. This is not a mistake with the website for the older series equipment as it does not claim to register to a SIP server. The newer stations are able to do this and are advertised to work with Cisco’s Call Manager and Asterisk based installs. Although the IX series 2 stations are SIP compliant, this does not mean they will be able to register to any SIP server as our station may not support the authentication protocols being used. There is a future update that will make the IX-DA SIP compliant and should allow you to register it to CUCM or an Asterisk based install. Firmware is also being addressed for the newer stations being able to register to other SIP servers."

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny
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