Aiphone Video Intercom Tested (IX Series 2)

By: Brian Rhodes, Published on Nov 05, 2019

Aiphone was one of integrator's favorite intercom manufacturers but how well do their products work? The company's newest offering, the IX Series 2 claims to "offer the power of an enterprise platform with the simplicity of a single system."

We purchased and tested a system to see how it compares to the competition.

free image1

In this report, we evaluate and test the following:

  • IX Series 2 strengths & weaknesses
  • Why the system is not universally SIP compatible
  • Exacq & Milestone VMS integration
  • Poor overall video performance
  • Easy system configuration software
  • The expensive, but reliable master station
  • Device pricing compared to competitors
  • How door strike integration works

This test expands IPVM's intercom test series including Commend ID5 Intercom, Zenitel's Vingtor-Stentofon, Axis access, Axis mullion door station, 2N Verso and Hikvision's door station. Look for an upcoming shootout this fall.

********** *** ************'* ******** ******** **************** *** **** ** their ******** ****? *** company's ****** ********, ***** ****** ******* ** "***** *** power ** ** ********** platform **** *** ********** of * ****** ******."

** ********* *** ****** a ****** ** *** how ** ******** ** the ***********.

free image1

** **** ******, ** evaluate *** **** *** following:

  • ** ****** * ********* & **********
  • *** *** ****** ** not *********** *** **********
  • ***** & ********* *** integration
  • **** ******* ***** ***********
  • **** ****** ************* ********
  • *** *********, *** ******** master *******
  • ****** ******* ******** ** competitors
  • *** **** ****** *********** works

**** **** ******* ****'* intercom **** ****** **************** *** ********,*******'* *******-*********,**** ******,**** ******* **** *******,** *****************'* **** *******. **** *** ** upcoming ******** **** ****.

[***************]

Key ********

** *** *****, ********** ** ************ '**********' ******** *** the ********** ** * small ****** *************:

  • ***** & **** *****:** ***** ** ****** 2 ***** ******* ** multiple *** ***** **** Profile * *** **** and *********** **** ********.
  • ****** ********:****** ***** ******** *******, making *** ********* ***** involves ******* * **** button *** ******* * receiver. **** ********* * door **** ** ******** button ****** **** * special **** ** **** tone.
  • **** ************* ******:******* ** * *** IX ****** ** * simple *******, ***** ***** software ***** ** ********** and ********* * ********** intercom ******.
  • ******** **** ***********:** ***** ** ******* Aiphone ** ****** * buttons *** ******** *** line ********** *** ************ or **** *********. ******** system ***** ** **** via *** ****** ** a ********** *** ******* of ***** *******.

*******, *** ** *** some ******* ********** **** undermine *** ********* ***:

  • **** ************ ***** ******:******* ***** **** ** integrate, *** ******* ***** camera ** ** ****** is * **** ********* in **** *** *** night ****** *** ******, less ********* ******* *** not ********* ** *** instead.
  • **** ******* *** ************** Support:******* ******** *** *******, testing ***** **** ******* SIP ******** *** ** used, * ********** ********* by *******.
  • ****** *** *****:******* *** ***** **** call ****** ******** ** apps, *** ******** ********** modified ******** ****** ** heavily ********** *** ** order ** **** ** based *******.
  • ** *** *************: ******* ****** ** configured ** ********* *** device's ** ******* *** instead ***** *** ** Support **** ******.

Series * ***** **********

******** ** ******** ** intercoms, *******'* ****** * is ****** ******* ******* * **********,******** ** ** ** recorded ** ***** ** 3rd ***** ***** ** NVRs:

** *********** ***** *********** ** Milestone*** ******** ** ****** in ********* *****, *** server-side ****** ********* *** both ***** *** ***** recording ****** ** ********.

** **** ***** *** door ******* ******* ***** ******** ******* *******:

********** ** ***** ***** or ****, *** ******** controls **** ** ** manually ******* ** *** VMS ** *** ** an ******** ********* ******* is ******* *** ************* the **** *******'* **** button ** * ****** output ** ******* * call *******.

** *** **** ******, the **** ****** *** that ***** ** *********** was *** ****** *** required **-***** ****** ************* of **** *** *** intercom *******.

Poor ************ ****** *********

***** *******'* ***** ****** can ** ***** ** VMS *** *** ** surveillance, ******* ***** ******* is **** ** ***-*********** scenes.

*** **** ******* *** problems **** ******** ******* scenes *** ****** ***** making ***** ** ****** close ***** ** *** camera, ~*' - *' away.

*** ***** ***** ******** ~425 *** ** * shaded ******** ********, *** face ******* *** ******** features *** *** **** to ** ****** *** identification:

*******, *** **** ***** remains **** *** **** less ****** ** ******** when *** **** ***** is ********, ********* ~*** lux:

*** **-** **** ******* does *** ******* *** functionality, *** **** ****** strong ************ ******* ***** quality ******.

No **/***** ***** *** ******

****** ** *** ******* issues, ********* ***** ******* showed ** ******* **** used ** * ************ camera.

** *** ***** *****, an ******* **** ** located ** *** **** place *** ** * similar **** ** ** the ******* ******, *** no *********** ******* *** noticeable:

*** **-** ** *** equipped **** ** ** cut ******* *** * night ****, ****** **** *********** ******* ************ ** 5 ***.

***** ** *** **** results, **** ******* ***** in *** ******'* *** will ** ****** ** order *** *** **-**'* video ** ** ****** for ************.

Integrated ***** *** *** ****** ***** ****

*******, ******* *** **** button ** *** ******* triggers *** ****'* ******** white *** **** ** turn **, ********* ** better ***** ******* ****** the ******** ** * call:

**** *** *********** *** white *** ********, ** asked ******* ** ******* it ** ****** * schedule *** ********.

**** ******** **** ******* the ***** ** ** a ******** ** *** an ******, *** ** only ********* **** *** call ****** ** *******.

Noisy ********* *****

********** ***** *** '***** only' ****, ** ******* a *********** ******** ** gain ***** ** *****:

*** ********* ***** **** not ****** ** * bandwidth ***** ****** ** very **** ***** ********, as **** *** ***** nighttime ****** *** ******* bandwidth *** ** *** KB/s - ~*.* **/* per ****** ***** ******.

Video ****** ******* ********

*** ******* ** ****** is ** ***** *** uses * *********** ****** Station ** ******* *** make *****.

** ****** * ********** Masters ******* *** ***, a *** *******, *********** handset ******** ***** *******:

* ****** *** ** required ** ****** *** see ******** *****, ** Aiphone **** *** ***** nor ** ********** **** video ********* ****.

*******, ***~$*** ********* ** **** ** answer ** ** *** IX ********.

No **** ** *********

*** ** *** ******* tested ********* ** *** IX *** ******* *********** is *** ******** **** not ******* * **** video *** **** ********* to ******* ******** ***** and **** ******* ******** stations, ********** *******, ** VoIP ****** ** ** purchased.

**** *** **** ** an ***, ************* ** the ** ** ****** 'surveillance *****' ** ***** intercoms *** ******** ********* of *** ******* *** VoIP ******** ** ******.

Not *********** *** **********, ******* ******* & ***** *********** *** ***

***** **** *** ****** and **** ************* *** *************, *** **** *** unsuccessful ** ***************** *** ***************** *** ********** **************** **** ** ********-***** SIP.

**** *** ** * potential ******* *** ********* integrating **** *** **** existing **** ***** *******, with **** ******* ******* of *** ******** ***** available.

**** ** ***** ******* about ***** *** *************** the ** ********, **** clarified:

** ** *** **** starting **** *** ** made **** **** ** were ********** **** *** biggest *** ********. ** we **** ***** ***, not *** *** ******** in *** **** ******. Cisco, *****, *****, ******** all *** ********** ** SIP. ** ******** **** in ** *** ******** our *** *********. ** the **** ******, ** will **** ** ****** that **** ******* **** Asterisk ***** *******, ** well ** *****’* ** Office, *******’* *******, *** some ******. ********* **** we **** *** ***** such ** *****’* **** and *****.

** *******, **** ** our ****** ********* *** grouped ** *** *******, non-server ***** *** *** topologies. ** **** ******** to ****** *******'* ************ in **** **** ** the ******.

Touchscreen **** ******

** ***** ** *********, the ****** *** ******* features *********** ******** **** are ********* ********* ** the ******** ** *** corresponding **** *******.

*** *******, **** ** tested ***** **** **** ******, *** ********** ** the **** ******* ******** and ******* ** ******** the ****, ****** ** testing **** **** ** times:

*** *********** ********* ******* from ***** ********* ***** a ******** **** ** dial ***** **** ** entered ****** * **** to ******** * ********.

*** **** *****, *** MV7's ****** ***** **** a ***** ******** ** system ******** **** ** needed ** ** ******* on *** ** *** Aiphone's ******.

Aiphone *******

*** **-****** ******* ** ~$***, *** ****** ****** ** ~$***.

**** **** ******* ** Series * ******* ********* lower **** ***** ******** systems, ********** ******** ** the ~$*,*** ****** ***** of *******'* *** *** the ~$*,*** ***** ** the**** *****-**.

******* ******* ** ******* to**** ** ***** ****** at ~$*,***, ************ ******* ** ~$****** ******* *****-* *** ~$***,******** ******* ** *** Axis ******* * ****** Station *** ****'**** ********* ****** ** **** ** answer **** **** **** stations.

******* ** * ************-********** product, ******** *** ******* is ******* ********** *** internet ********* *** ******.

Physical ********

*** ***** ***** ***** the ******** ** ***** between ***** ** ******* door ********, **** *** Aiphone **-** ******* **** the (******* ** **********)**** *****-***** ******** ***** *.* pounds ******** ** **** 3 ****** ** *** A8207-VE:

*** **** ** *** station, ********* ~* ****** X *.* ****** * 2 ****** *****, ******* it ******** ******* **** similar ******** **** **, Commend, *** *** **** A8207-VE.

** *** ***** *****, we ******* *** **-** to ***** ***** *********:

Surface ***** **** **** *******

** ****** *** **-** door ******* ***** ***.*** PoE *** ********** ** malfunctions ** **** **** 50 *****.

*** ******* ****** ******** to **** ********** ***** ONVIF *** ****, *** although *** *** ****** displays **** *****, *** unit ******* ** **** X *** *** ****** for ****** *** ********** up ** **** ** the ****** ****** *****.

*** ******** ******* ** the ** ** ****** rated (****), *** ** only **** ***** ******* water *** **** ******* and ****** ** ******* in * ****-********* ********:

** ****** *** ******* mounted ****, ********, *** flush ***** ************, ******* offers *** **** *******-******* ***** ~$*** ****.

Internal ***** *** ******* *********

*** **'* ****** ********** are ******* ****** * plastic ****** '****' **** provides ********** **** ****** water ***** *** ** not ****** ******* ****, dust, ** *******.

******, *** ** ******** capacity *** ** ** 6 ****** *** * outputs ***** ******* *********** wire *********, ****** **** other ********* **** *** screw ******** ******:

** ****** *** ***** by ********** ****** **** **** ********* Motion ******** ******** *** * *** 4500 ****** ******. ***** connections **** ******** *** worked ******* ***** ** ~50 ******.

Integrated ** **** *******

******* ******* ** *** included ** **** **** stations *** ** ** the **-**.

*** **** ******* **** includes * ******* **** slot *** ***** ******* of ***** *** ****** events. ** ****** ***** a ***** ** ** GB **** **** ** mistakes ** **** ** recorded ******:

*******, ****** **** ** slots **** *** ******-****** to ******* *** ****, the ** **** ** indented ***** ****** (******* SW2) **** ** ********* to ******* ***** ******* and ** ****** ****** for * ***** *********** or ***.

Easy '******* ****' ******* *************

*** ** *******'* ** strongest ********** ** *** ease ** *********** ** entire ****** ***** *** IX ******* **** ****** and ****** ****** ************* process.

******* ********* '*** ** Support **** ****** *********** 500 ******** ** *** time', ******** *** **** systems **** ***.

***** *** '**** *******' software ****** ** ***** in **********, ** **** able ** **** ****** devices **** ******* ** fully *********** *** ********** in ~** *******:

** ****** **** ******* in *** ***** *****:

******, ******** ** *** typical ************* ****** ** the ***** ******** ******'* IPVM *** ******, *********** Aiphone's ** ****** *** far ****** *** **** difficult.

Upcoming ******** ********

**** *** ********* ******* individual ***** *** **** compare/shoot **** *** ******* each ***** ** *** coming *****. **-***** *********** of ***** *******, ***-***** performance, *** ***** ******* will ** * *****.

***** *** *** ********** test *******:

** *** ******* *********** ** ***********'*******' ********* ********** *** ****** *****.

Firmware/Software ******** ******

  • *******:**-** ******** **.*, **-*** Firmware **.*
  • ***********: ****** ***.**.*.*, ****** V19.09.8.0 (***)
  • ********* ********: **** **, ******* 13.2a ***** ***

Comments (16)

* *********** **** ** frustrating **** ***** ******** manufacturers **** **** **** performing *******. **** ** our ******* ********** *** video ******* **** *** audio ******* ** **** use *** ****** ** visually ****** *** ****** before **** ***** **** in. ** ***** **** all ******** ************ **** this ***** ****** *** Axis *** ****** ***** on *** ******* ** the ***** *** ***** feature ****. *** **** performing ****** *** **** of *** ** ***** intercoms ***** **** ***** a ** ** *** us *** *** *******.

**** *** *** ** video ********* **** ****, Avigilon, ** *** **** I ***'* *** * use *** ******* *******.

** ******** **** **** SIP ************* ** ***** intercom ** **** ** a **** **** ******.

*********** **'** ***** ******* on *** ** ******* of *** ** ******, Aiphone *****'* ****** **** to **** **** **** at ***.

** **** ** *********** to *** ** ******* remains ********. **** **** once *** ******** ******** but ** ****** **** done ** *** **** (Pelco) **** **** ** have ****** ** ******** with *** *** *********. This *** ** ** updated ****** *** ** looks ** ** **** the **** ************ **** have **** ******* *** many *****. *** ***** to *** * ******* to ******* *** ******** these ****? ** ********* a *** ******** ******* that *****'* **** * mobile *********** ** * huge *******. **** **** to ****** ************ ** their *** ********** ****** instead ** ********** **** new ********** ************.

******* ** **** **** an ***. **’* ****** IX ****** *** ***** with ******* *** *****.

****** *** *** *******. The *** ** ** additional **** (***** * VPN ** *** ********) and ********* ***** **** when *** *** ****** is ****** ** *** same ***** *******.

** ***** *** ********** cost ******, ** ******** to *** **** ********* provided ** ******* ***** vendors:

****** *** *****: ******* not ***** **** **** client ******** ** ****, and ******** ********** ******** software ****** ** ******* configured *** ** ***** to **** ** ***** calling.

** **** **** ***** and ***** *** *** a ***** *********. ** had ** *** * bunch ** ****** ** static *** ***** **** it *** *****.

*** ** ****** *** also ******** (**** * knew) *** "*** ******" device ** ** ********* on **** *******, ***** relocates *** **** ******* inside ** *** ******** (RY-IP44 / ***-**), ***** can ********* **** ** existing ****/**** ****** ****** via ********* ****** ******* of ***** *** ****** located ** *** **** Station.
****, ** ** *** testing, *** ******* ******* is **** **** *** of **** *** *** limited ******** ******* ****** the ***** ***** *******, and *** ******* ******* should ** **** ***** be *******.

****** *** *** *****-**** feedback!

*** ************ ** *** them **** **** ** automation ****** ** *** call ** “** ****”. That “********” ** **** drives ** **** **** that ************. ** ***** like *** ****** ****** to *** * *******. Just **** **** ***** develop ******** **** *** purposeful.

*** "**-****" ** ** OEM ******* ******* ***** Baronet ** ******, **** custom ******** **** ******* to **** ** ****. Last * *** ** their ******* ** *** been ******** ** *** "IWX-MA" ******, ***** * have ** ********** ****.

******* ***** *** **** ban *** ****** **** when ** ***** ** video *********. *** *** IPVM **** **** ****** at *** ******* **** in ***** *******. ***** it ****** ** ** is * ********* ****** or * ********* *** on ** **** ****?

** * *** *********** the **** ******* ******* damage, * **** ***** to *** ** *** chips ******** ******. *'** also *** ******* *** comment.

****** **** *** *** SIP ***** ******** ** well. ***** ** *** n-SP80series.

*** ** ****** *******'* even ** ******** ** a *** ********* ******. No ***** ** *** marketing ********* **** ** state ** ** *********** compatible **** ***** *** no ***** **** *******. Unfortunately ** ***** **** out ***** ********** ******** door ******** *** ******* for **** *******. ******* tech *** ***** *** the *** ****** ******* countless ***** *** ******; at *** ***** ** were ******** ***** ******* papers...only ** ** **** several **** ***** ** wasn't *****. ******* ** EXTREMELY ****** ** *** IP ******** ****. *** intercom ** **** ********* bulky *** *** *** user ********* ** *** very ********. ** ******* them *** *** *** Axis **** ******** ***** work **** **** **** manager, **** ***** ***** call ********.

**** ** *** ******* response **** ***** *** it ** ******** ** a *** ********* ****** but ****** **** *** compatibility, **** ** **** they ***** *** ****** into ** ***** **** manager *** ******* **** support ***** *** ******:

"*** **-** **** *** messages ** *********** ******* the ******** *** ** listed ** *** ******* protocols *** **** ******. They *** *** *** 2.0 ********* *** **** not ******** ** * call *******. **** ** not * ******* **** the ******* *** *** older ****** ********* ** it **** *** ***** to ******** ** * SIP ******. *** ***** stations *** **** ** do **** *** *** advertised ** **** **** Cisco’s **** ******* *** Asterisk ***** ********. ******** the ** ****** * stations *** *** *********, this **** *** **** they **** ** **** to ******** ** *** SIP ****** ** *** station *** *** ******* the ************** ********* ***** used. ***** ** * future ****** **** **** make *** **-** *** compliant *** ****** ***** you ** ******** ** to **** ** ** Asterisk ***** *******. ******** is **** ***** ********* for *** ***** ******** being **** ** ******** to ***** *** *******."

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Dahua Intercom Tested on Feb 07, 2019
Video intercoms are a growing market with video surveillance manufacturers expanding into this niche. IPVM is continuing its series of video...
Camera Disruptor Wyze Enters Sensor / Security Market on Mar 28, 2019
Wyze, the company that has disrupted consumer IP cameras, combining American marketing and Chinese manufacturer, has just announced its expansion...
Amazon Marketing Pro Installs of Amazon Security Systems on Apr 25, 2019
Is Amazon a threat to conventional providers like ADT, Vivint and Brinks Home Security? Many say no. Now, Amazon is advertising free in-home...
Risk of Amazon Alexa Guard: No Battery Or Cell Backup on Jun 20, 2019
Amazon positions its Alexa Guard Service as a "smart home security system" and says it can help you "keep your home safe". However, the...
Axis Door Station A8207-VE Tested on Aug 07, 2019
Axis newest door station, the A8207-VE, claims to deliver "video surveillance, two-way communication, and access control" in a single device. But...
Commend ID5 Intercom Tested on Sep 12, 2019
Commend touts the new ID5 intercom as 'timelessly elegant' and the slim body, glass front touchscreen indeed looks better than common, but ugly,...
Avigilon H4 Intercom Tested on Nov 20, 2019
Avigilon is well-known for video surveillance and access, but how well does the company's intercom work? We purchased and tested Avigilon's H4...
Hidden Camera Detectors Tested on Nov 18, 2019
Hidden cameras are a growing problem as cameras become smaller, cheaper and easier to access. However, some companies claim to be able to detect...
Budget Covert Cameras Tested on Nov 26, 2019
Covert cameras under $100 are widely available online but are they any good? To see how these models really work in the real world, we bought...
Hikvision DS 2nd Gen Intercom Tested on Dec 12, 2019
With its newest IP intercom, Hikvision proclaims users can 'get full control over an entrance' regardless of where it is installed, home or office...

Most Recent Industry Reports

"Hikvision Football Arena" Lithuania Causes Controversy on Jan 24, 2020
Controversy has arisen in Lithuania over Hikvision becoming a soccer team's top sponsor and gaining naming rights to their arena, with one local MP...
Axis and Genetec Drop IFSEC 2020 on Jan 23, 2020
Two of the best-known video surveillance manufacturers are dropping IFSEC International 2020, joining Milestone who dropped IFSEC in 2019. The...
Multipoint Door Lock Tutorial on Jan 23, 2020
Despite widespread use, locked doors are notoriously weak at stopping entry, and thousands can be misspent on locks that leave doors quite...
Avigilon Shifts Cloud Strategy - Merges Blue and ACC on Jan 23, 2020
Avigilon is shifting its cloud strategy, phasing out its Blue web-managed surveillance platform as a stand-alone brand and merging it with its ACC...
Verkada Paying $100 For Referrals Just To Demo on Jan 22, 2020
Some companies pay for referrals when the referral becomes a customer. Verkada is taking it to the next level - paying $100 referrals fees simply...
Camera Analytics Shootout 2020 - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision, Uniview, Vivotek on Jan 22, 2020
Analytics are hot again, thanks to a slew of AI-powered cameras, but whose analytics really work? And how do these new smart cameras compare to top...
Intersec 2020 Final Show Report on Jan 21, 2020
IPVM spent all 3 days at the Intersec 2020 show interviewing various companies and finding key trends. We cover: Middle East Enterprise...
Vehicle & Long Range Access Reader Tutorial on Jan 21, 2020
One of the classic challenges for access control are parking lots and garages, where the user's credential is far from the reader. With modern...
Clearview AI Alarm - NY Times Report Says "Might End Privacy" on Jan 20, 2020
Over the weekend, the NY Times released a report titled "The Secretive Company That Might End Privacy as We Know It" about a company named...
Favorite Camera Manufacturers 2020 on Jan 20, 2020
The past 2 years of US bans and sanctions have shaken the video surveillance industry but what impact would this have on integrators' favorite...