Aiphone Video Intercom Tested (IX Series 2)

By Brian Rhodes, Published Nov 05, 2019, 10:07am EST

Aiphone was one of integrator's favorite intercom manufacturers but how well do their products work? The company's newest offering, the IX Series 2 claims to "offer the power of an enterprise platform with the simplicity of a single system."

We purchased and tested a system to see how it compares to the competition.

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In this report, we evaluate and test the following:

  • IX Series 2 strengths & weaknesses
  • Why the system is not universally SIP compatible
  • Exacq & Milestone VMS integration
  • Poor overall video performance
  • Easy system configuration software
  • The expensive, but reliable master station
  • Device pricing compared to competitors
  • How door strike integration works

This test expands IPVM's intercom test series including Commend ID5 Intercom, Zenitel's Vingtor-Stentofon, Axis access, Axis mullion door station, 2N Verso and Hikvision's door station. Look for an upcoming shootout this fall.

Key ********

** *** *****, ********** ** ************ '**********' ******** *** the ********** ** * small ****** *************:

  • ***** & **** *****:** ***** ** ****** 2 ***** ******* ** multiple *** ***** **** Profile * *** **** and *********** **** ********.
  • ****** ********:****** ***** ******** *******, making *** ********* ***** involves ******* * **** button *** ******* * receiver. **** ********* * door **** ** ******** button ****** **** * special **** ** **** tone.
  • **** ************* ******:******* ** * *** IX ****** ** * simple *******, ***** ***** software ***** ** ********** and ********* * ********** intercom ******.
  • ******** **** ***********:** ***** ** ******* Aiphone ** ****** * buttons *** ******** *** line ********** *** ************ or **** *********. ******** system ***** ** **** via *** ****** ** a ********** *** ******* of ***** *******.

*******, *** ** *** some ******* ********** **** undermine *** ********* ***:

  • **** ************ ***** ******:******* ***** **** ** integrate, *** ******* ***** camera ** ** ****** is * **** ********* in **** *** *** night ****** *** ******, less ********* ******* *** not ********* ** *** instead.
  • **** ******* *** ************** Support:******* ******** *** *******, testing ***** **** ******* SIP ******** *** ** used, * ********** ********* by *******.
  • ****** *** *****:******* *** ***** **** call ****** ******** ** apps, *** ******** ********** modified ******** ****** ** heavily ********** *** ** order ** **** ** based *******.
  • ** *** *************: ******* ****** ** configured ** ********* *** device's ** ******* *** instead ***** *** ** Support **** ******.

Series * ***** **********

******** ** ******** ** intercoms, *******'* ****** * is ****** ******* ******* * **********,******** ** ** ** recorded ** ***** ** 3rd ***** ***** ** NVRs:

** *********** ***** *********** ** Milestone*** ******** ** ****** in ********* *****, *** server-side ****** ********* *** both ***** *** ***** recording ****** ** ********.

** **** ***** *** door ******* ******* ***** ******** ******* *******:

********** ** ***** ***** or ****, *** ******** controls **** ** ** manually ******* ** *** VMS ** *** ** an ******** ********* ******* is ******* *** ************* the **** *******'* **** button ** * ****** output ** ******* * call *******.

** *** **** ******, the **** ****** *** that ***** ** *********** was *** ****** *** required **-***** ****** ************* of **** *** *** intercom *******.

Poor ************ ****** *********

***** *******'* ***** ****** can ** ***** ** VMS *** *** ** surveillance, ******* ***** ******* is **** ** ***-*********** scenes.

*** **** ******* *** problems **** ******** ******* scenes *** ****** ***** making ***** ** ****** close ***** ** *** camera, ~*' - *' away.

*** ***** ***** ******** ~425 *** ** * shaded ******** ********, *** face ******* *** ******** features *** *** **** to ** ****** *** identification:

*******, *** **** ***** remains **** *** **** less ****** ** ******** when *** **** ***** is ********, ********* ~*** lux:

*** **-** **** ******* does *** ******* *** functionality, *** **** ****** strong ************ ******* ***** quality ******.

No **/***** ***** *** ******

****** ** *** ******* issues, ********* ***** ******* showed ** ******* **** used ** * ************ camera.

** *** ***** *****, an ******* **** ** located ** *** **** place *** ** * similar **** ** ** the ******* ******, *** no *********** ******* *** noticeable:

*** **-** ** *** equipped **** ** ** cut ******* *** * night ****, ****** **** *********** ******* ************ ** 5 ***.

***** ** *** **** results, **** ******* ***** in *** ******'* *** will ** ****** ** order *** *** **-**'* video ** ** ****** for ************.

Integrated ***** *** *** ****** ***** ****

*******, ******* *** **** button ** *** ******* triggers *** ****'* ******** white *** **** ** turn **, ********* ** better ***** ******* ****** the ******** ** * call:

**** *** *********** *** white *** ********, ** asked ******* ** ******* it ** ****** * schedule *** ********.

**** ******** **** ******* the ***** ** ** a ******** ** *** an ******, *** ** only ********* **** *** call ****** ** *******.

Noisy ********* *****

********** ***** *** '***** only' ****, ** ******* a *********** ******** ** gain ***** ** *****:

*** ********* ***** **** not ****** ** * bandwidth ***** ****** ** very **** ***** ********, as **** *** ***** nighttime ****** *** ******* bandwidth *** ** *** KB/s - ~*.* **/* per ****** ***** ******.

Video ****** ******* ********

*** ******* ** ****** is ** ***** *** uses * *********** ****** Station ** ******* *** make *****.

** ****** * ********** Masters ******* *** ***, a *** *******, *********** handset ******** ***** *******:

* ****** *** ** required ** ****** *** see ******** *****, ** Aiphone **** *** ***** nor ** ********** **** video ********* ****.

*******, ***~$*** ********* ** **** ** answer ** ** *** IX ********.

No **** ** *********

*** ** *** ******* tested ********* ** *** IX *** ******* *********** is *** ******** **** not ******* * **** video *** **** ********* to ******* ******** ***** and **** ******* ******** stations, ********** *******, ** VoIP ****** ** ** purchased.

**** *** **** ** an ***, ************* ** the ** ** ****** 'surveillance *****' ** ***** intercoms *** ******** ********* of *** ******* *** VoIP ******** ** ******.

Not *********** *** **********, ******* ******* & ***** *********** *** ***

***** **** *** ****** and **** ************* *** *************, *** **** *** unsuccessful ** ***************** *** ***************** *** ********** **************** **** ** ********-***** SIP.

**** *** ** * potential ******* *** ********* integrating **** *** **** existing **** ***** *******, with **** ******* ******* of *** ******** ***** available.

**** ** ***** ******* about ***** *** *************** the ** ********, **** clarified:

** ** *** **** starting **** *** ** made **** **** ** were ********** **** *** biggest *** ********. ** we **** ***** ***, not *** *** ******** in *** **** ******. Cisco, *****, *****, ******** all *** ********** ** SIP. ** ******** **** in ** *** ******** our *** *********. ** the **** ******, ** will **** ** ****** that **** ******* **** Asterisk ***** *******, ** well ** *****’* ** Office, *******’* *******, *** some ******. ********* **** we **** *** ***** such ** *****’* **** and *****.

** *******, **** ** our ****** ********* *** grouped ** *** *******, non-server ***** *** *** topologies. ** **** ******** to ****** *******'* ************ in **** **** ** the ******.

Touchscreen **** ******

** ***** ** *********, the ****** *** ******* features *********** ******** **** are ********* ********* ** the ******** ** *** corresponding **** *******.

*** *******, **** ** tested ***** **** **** ******, *** ********** ** the **** ******* ******** and ******* ** ******** the ****, ****** ** testing **** **** ** times:

*** *********** ********* ******* from ***** ********* ***** a ******** **** ** dial ***** **** ** entered ****** * **** to ******** * ********.

*** **** *****, *** MV7's ****** ***** **** a ***** ******** ** system ******** **** ** needed ** ** ******* on *** ** *** Aiphone's ******.

Aiphone *******

*** **-****** ******* ** ~$***, *** ****** ****** ** ~$***.

**** **** ******* ** Series * ******* ********* lower **** ***** ******** systems, ********** ******** ** the ~$*,*** ****** ***** of *******'* *** *** the ~$*,*** ***** ** the**** *****-**.

******* ******* ** ******* to**** ** ***** ****** at ~$*,***, ************ ******* ** ~$****** ******* *****-* *** ~$***,******** ******* ** *** Axis ******* * ****** Station *** ****'**** ********* ****** ** **** ** answer **** **** **** stations.

******* ** * ************-********** product, ******** *** ******* is ******* ********** *** internet ********* *** ******.

Physical ********

*** ***** ***** ***** the ******** ** ***** between ***** ** ******* door ********, **** *** Aiphone **-** ******* **** the (******* ** **********)**** *****-***** ******** ***** *.* pounds ******** ** **** 3 ****** ** *** A8207-VE:

*** **** ** *** station, ********* ~* ****** X *.* ****** * 2 ****** *****, ******* it ******** ******* **** similar ******** **** **, Commend, *** *** **** A8207-VE.

** *** ***** *****, we ******* *** **-** to ***** ***** *********:

Surface ***** **** **** *******

** ****** *** **-** door ******* ***** ***.*** PoE *** ********** ** malfunctions ** **** **** 50 *****.

*** ******* ****** ******** to **** ********** ***** ONVIF *** ****, *** although *** *** ****** displays **** *****, *** unit ******* ** **** X *** *** ****** for ****** *** ********** up ** **** ** the ****** ****** *****.

*** ******** ******* ** the ** ** ****** rated (****), *** ** only **** ***** ******* water *** **** ******* and ****** ** ******* in * ****-********* ********:

** ****** *** ******* mounted ****, ********, *** flush ***** ************, ******* offers *** **** *******-******* ***** ~$*** ****.

Internal ***** *** ******* *********

*** **'* ****** ********** are ******* ****** * plastic ****** '****' **** provides ********** **** ****** water ***** *** ** not ****** ******* ****, dust, ** *******.

******, *** ** ******** capacity *** ** ** 6 ****** *** * outputs ***** ******* *********** wire *********, ****** **** other ********* **** *** screw ******** ******:

** ****** *** ***** by ********** ****** **** **** ********* Motion ******** ******** *** * *** 4500 ****** ******. ***** connections **** ******** *** worked ******* ***** ** ~50 ******.

Integrated ** **** *******

******* ******* ** *** included ** **** **** stations *** ** ** the **-**.

*** **** ******* **** includes * ******* **** slot *** ***** ******* of ***** *** ****** events. ** ****** ***** a ***** ** ** GB **** **** ** mistakes ** **** ** recorded ******:

*******, ****** **** ** slots **** *** ******-****** to ******* *** ****, the ** **** ** indented ***** ****** (******* SW2) **** ** ********* to ******* ***** ******* and ** ****** ****** for * ***** *********** or ***.

Easy '******* ****' ******* *************

*** ** *******'* ** strongest ********** ** *** ease ** *********** ** entire ****** ***** *** IX ******* **** ****** and ****** ****** ************* process.

******* ********* '*** ** Support **** ****** *********** 500 ******** ** *** time', ******** *** **** systems **** ***.

***** *** '**** *******' software ****** ** ***** in **********, ** **** able ** **** ****** devices **** ******* ** fully *********** *** ********** in ~** *******:

** ****** **** ******* in *** ***** *****:

******, ******** ** *** typical ************* ****** ** the ***** ******** ******'* IPVM *** ******, *********** Aiphone's ** ****** *** far ****** *** **** difficult.

Upcoming ******** ********

**** *** ********* ******* individual ***** *** **** compare/shoot **** *** ******* each ***** ** *** coming *****. **-***** *********** of ***** *******, ***-***** performance, *** ***** ******* will ** * *****.

***** *** *** ********** test *******:

** *** ******* *********** ** ***********'*******' ********* ********** *** ****** *****.

Firmware/Software ******** ******

  • *******:**-** ******** **.*, **-*** Firmware **.*
  • ***********: ****** ***.**.*.*, ****** V19.09.8.0 (***)
  • ********* ********: **** **, ******* 13.2a ***** ***

Comments (16)

* *********** **** ** frustrating **** ***** ******** manufacturers **** **** **** performing *******. **** ** our ******* ********** *** video ******* **** *** audio ******* ** **** use *** ****** ** visually ****** *** ****** before **** ***** **** in. ** ***** **** all ******** ************ **** this ***** ****** *** Axis *** ****** ***** on *** ******* ** the ***** *** ***** feature ****. *** **** performing ****** *** **** of *** ** ***** intercoms ***** **** ***** a ** ** *** us *** *** *******.

**** *** *** ** video ********* **** ****, Avigilon, ** *** **** I ***'* *** * use *** ******* *******.

** ******** **** **** SIP ************* ** ***** intercom ** **** ** a **** **** ******.

*********** **'** ***** ******* on *** ** ******* of *** ** ******, Aiphone *****'* ****** **** to **** **** **** at ***.

** **** ** *********** to *** ** ******* remains ********. **** **** once *** ******** ******** but ** ****** **** done ** *** **** (Pelco) **** **** ** have ****** ** ******** with *** *** *********. This *** ** ** updated ****** *** ** looks ** ** **** the **** ************ **** have **** ******* *** many *****. *** ***** to *** * ******* to ******* *** ******** these ****? ** ********* a *** ******** ******* that *****'* **** * mobile *********** ** * huge *******. **** **** to ****** ************ ** their *** ********** ****** instead ** ********** **** new ********** ************.

******* ** **** **** an ***. **’* ****** IX ****** *** ***** with ******* *** *****.

****** *** *** *******. The *** ** ** additional **** (***** * VPN ** *** ********) and ********* ***** **** when *** *** ****** is ****** ** *** same ***** *******.

** ***** *** ********** cost ******, ** ******** to *** **** ********* provided ** ******* ***** vendors:

****** *** *****: ******* not ***** **** **** client ******** ** ****, and ******** ********** ******** software ****** ** ******* configured *** ** ***** to **** ** ***** calling.

** **** **** ***** and ***** *** *** a ***** *********. ** had ** *** * bunch ** ****** ** static *** ***** **** it *** *****.

*** ** ****** *** also ******** (**** * knew) *** "*** ******" device ** ** ********* on **** *******, ***** relocates *** **** ******* inside ** *** ******** (RY-IP44 / ***-**), ***** can ********* **** ** existing ****/**** ****** ****** via ********* ****** ******* of ***** *** ****** located ** *** **** Station.
****, ** ** *** testing, *** ******* ******* is **** **** *** of **** *** *** limited ******** ******* ****** the ***** ***** *******, and *** ******* ******* should ** **** ***** be *******.

****** *** *** *****-**** feedback!

*** ************ ** *** them **** **** ** automation ****** ** *** call ** “** ****”. That “********” ** **** drives ** **** **** that ************. ** ***** like *** ****** ****** to *** * *******. Just **** **** ***** develop ******** **** *** purposeful.

*** "**-****" ** ** OEM ******* ******* ***** Baronet ** ******, **** custom ******** **** ******* to **** ** ****. Last * *** ** their ******* ** *** been ******** ** *** "IWX-MA" ******, ***** * have ** ********** ****.

******* ***** *** **** ban *** ****** **** when ** ***** ** video *********. *** *** IPVM **** **** ****** at *** ******* **** in ***** *******. ***** it ****** ** ** is * ********* ****** or * ********* *** on ** **** ****?

** * *** *********** the **** ******* ******* damage, * **** ***** to *** ** *** chips ******** ******. *'** also *** ******* *** comment.

****** **** *** *** SIP ***** ******** ** well. ***** ** *** n-SP80series.

*** ** ****** *******'* even ** ******** ** a *** ********* ******. No ***** ** *** marketing ********* **** ** state ** ** *********** compatible **** ***** *** no ***** **** *******. Unfortunately ** ***** **** out ***** ********** ******** door ******** *** ******* for **** *******. ******* tech *** ***** *** the *** ****** ******* countless ***** *** ******; at *** ***** ** were ******** ***** ******* papers...only ** ** **** several **** ***** ** wasn't *****. ******* ** EXTREMELY ****** ** *** IP ******** ****. *** intercom ** **** ********* bulky *** *** *** user ********* ** *** very ********. ** ******* them *** *** *** Axis **** ******** ***** work **** **** **** manager, **** ***** ***** call ********.

**** ** *** ******* response **** ***** *** it ** ******** ** a *** ********* ****** but ****** **** *** compatibility, **** ** **** they ***** *** ****** into ** ***** **** manager *** ******* **** support ***** *** ******:

"*** **-** **** *** messages ** *********** ******* the ******** *** ** listed ** *** ******* protocols *** **** ******. They *** *** *** 2.0 ********* *** **** not ******** ** * call *******. **** ** not * ******* **** the ******* *** *** older ****** ********* ** it **** *** ***** to ******** ** * SIP ******. *** ***** stations *** **** ** do **** *** *** advertised ** **** **** Cisco’s **** ******* *** Asterisk ***** ********. ******** the ** ****** * stations *** *** *********, this **** *** **** they **** ** **** to ******** ** *** SIP ****** ** *** station *** *** ******* the ************** ********* ***** used. ***** ** * future ****** **** **** make *** **-** *** compliant *** ****** ***** you ** ******** ** to **** ** ** Asterisk ***** *******. ******** is **** ***** ********* for *** ***** ******** being **** ** ******** to ***** *** *******."

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