ADT Sues Brinks Dealer, Alleges Conspiracy With Ex-Employee To Steal Customer Data
Home security companies frequently charge rivals with stealing customers through dishonest sales tactics. In a lawsuit, ADT now claims that a large Brinks dealer conspired with an ADT employee to steal customer data for leads.
In this report, we examine the allegations in ADT's complaint and motions to dismiss the suit filed by the dealer and the former ADT employee.
Executive *******
***** **** ******** ********* ******** *** each ***** **** ******* ********** ***** pitches,***'* ***************** ********** ****** ** * ********** involving *** ** *** ****** ********* to ***** *********** ***** ~***,*** *********.
*** ** ******** *** *******-************ ******** **********, * ****** ********** ******, ** paying ** ***** $* ******* ** intermediaries, ********* * ****** ******** *** directly ******** ******** ****, *** **-**** who ********* ********* ******** ******* *** PayPal *******, *** ***** ******* ** the **********. ****** ** *** ******* of ****** **** ** *** ******.
*** ******* **** *** "******* ** conduct" *** ****** ******* "******* ********* of *** *********" *** ******** ** "millions ** ******* ** ****** ** ADT." *********, ******* *** *** ************ ************ ****** ***** ****** *** ****** the *********** ** *** **** ***'* contain ****** ********* ** ** ********.
*** **** *********** *** *********** *** home ******** ****** *** ****** *** raises ******** ***** *** ******** ** customer ****, ******* *****, *** *** far ********* ***** ** ** ****** information ***** ********* *********.
**********
*** *******, ***** ** ******** ****, follows***'* ****** ********** **** ********** *********** ** ********* ***** ********* (but *** **** *****). ***** *** total ********** ****** *** *** ******** disclosed, *** ******** ********* "$** ******* related ** * ***** **********" ** its**** **-*.
********* ***'* **** ******* ****** *** its **** ****** **** ******* *******, home ******** ********* ********* ** ***** ** ******** ******* each ********* *********** ** ****** ******** ********* since ****.
About *******
******* ***** ****** *** "******* ********** dealer *** ****** **** ********." *** company **** ****** **** ** *** been "********** ** *** *****. ********'* ******* ******* ******* *********** ******* ***** ***** ** * row."
*** ****** ******* *********** ******* *******'* claim ** ***** *** "*******" ********** Brinks **** ****** ** **** ** the *******'* **** *******.
*** ******* **** ***** ***** "******* partners" **************.***,*******,**** ***********,*******, *** ****** *****.
According ** ********,
Brinks **** *******
**** ***** ***** *** *******'* ************ with ******* *** ******** ** *** legal ******, * ************ **** ****:
****** **** ** ***** ** *** allegations.Our ********** ** ********* *** ******* ******** ********* ******* **** *** ** *** ********* ** *********** *** ***** ** ***** ****, ********, *** ********. Brinks Home does not condone deceptive sales practicesand ** ********* ** ******* ** ********* **** ******** ** *** ********. [******** *****.]
ADT's ***** ******
** *** *******, *** ****** **** Skyline *** ******** ***** **** **** other ***** *********** ********* ****** *** employee **** ***** *** *** ****** wife ***** ****** ** ********** ** steal "***'* *********** ******** *********** ** order ** ***** ********* ** *** customers ********** *** ****** ******." * six **********, ****** *********, *** **** named ** *** **** *** *** later ********* *** ****** ******* ***.
*** ******* ******* *******:
*** ** ** ***** **** ** these ****** ***** *******, ********** **** able ** ********, ******, *** **** mislead ***'* ********* **** ****** ******* to ***** **** ***** *******. *** through **** *******, ******* *** *********** itself ** * *** ********** ****** for ****** **** ******** — * primary *** ********** — ********** ** the **** ** ******** ** *******. [Emphasis *****.]
******* ************ *******, ******** *******, *********' fees, *** ***-***-****-******** ********, *** ********* asserts * ******:
- ********* ** *******'* ******* ***** ******* Act
- ********* ** *** *.*. ****** ***** Secrets ***
- ****** *********** ***** *** ****** ***
- ***** *******/********** *************
- ******** ************ **** ************ ******** *************
- ****** *** ****** ***********
- ***** **********
Details ** ******* **********
*** **** ** ***** ******** "******** lists *** ******* ******* *********** **** as ***** *** ******** ** *** contract, *********, ***** ** **********, ******** pricing, *** ***** ******** ******* ***** accounts **** *** ***** ****** *** secret **** *** ******* ******," ********* to *** *********.
********* ** ***, ***** "******* * scheme" ** ****** *** **** *** information ***** ***** *** ******* *** the **** ******** *******. ******* "******" the ***** *** ********* *** *********** despite ******* ** *** **** "********** obtained," *** *******.
*****, * ******* ********, ****** *** ADT **** ******** **** ** **** and **** **** ***. *, ****. until ***. **, ****, **** ** was ***** *** **************** ******** ***********, ADT *******. ***** ***** *** ***** from *** *** ******** ******** ****, he ********* ***** *** ****** *********** of * ****** *********, ********* ** ADT.
*** ********* *********:
********* ***** ******, *** ****** ****** of ********* *****,aided **** ****** ** ****** ******* *** *** *********** ******** *********** ******* *** ****** ******* in an attempt to help conceal the identities of Ramos and potentially other members of the conspiracy. [Emphasis Added.]
***** ********** ***'* *********** ******** ***********, theSkyline ********** ***** ****** *** ****** *********** **** * ******** *********** ****** ******, a third-party platform for storing customer information. [Emphasis Added.]
**** *********** *** ******, *** ****** ADT *********** ******** *********** *** ******beyond ***,*** *****. Each was purchased by the Skyline Defendants for approximately$10 ** $** *** ****. [Emphasis Added.]
"Additional ********* *******"
********** *** *************** ***********, ******* ******* employed "********** ********* ******* ******* *** customer ** ******* ***** *** **** connection ** *********** ******* ******* (** its *****) *** ***." ********* ** the *********, ******* *** *** *********:
- ********* ******** ***** ***** *** **** centers ** ****** ********* ********** ***** the ********* ****** ******** ***********
- **** *** *********** ** ******** "*** bet ********* ***** *** ** ***** tailored ***** *******"
- ****** "******" ** *** ********* **** believing **** ******* *** ****** "********" or "*********" *** *** *********
- **** *** ********* **** *** *** bought *** ** ***** *** ** business *** ******* *** ****** **** the ********
- **** ******* *** * "*************, *********" or "********* ********** **** ** ****** on ****** ** ***"
** * ****** ** *** ******* deceptive *******, *** ********* ****** "***** into * *****-**** ******** **** ******* valued ** *** ********* ** *******." ADT ******* *** *************** ******** *********** provided *********** ***** ** ******* ** causing ********* "** ****** ******** ** a **** ****** ********** **** *** a **** ***** *********** ****" **** otherwise ********.
*** ********* * **** ** **** 700 ******** ********** ***** ******* *** the ***** ********** ** *** ****, according ** *** *********.
"Real **********" **********
******* ******* ********'* ******** ******* ***** him ** ****** *** *** *** Angeles-based ******** ****** ***** ****, *** before **** ** ******* ** * sales ******* *** ******* ******* ** the ***** ****** *** * *****.
******** ** ******* ******* ** ***** ********** ********, * ****** **** ** *****'**** **** ********** ** ******* ******** ******** ** ******-********** **** **********. When ********* ** ****** **** *** wife, ******** ***** "*******" *-****** ** otherwise ******** *** *****.
************************* ************ ***** ***** ****** ********** *** commercial ******** ** ***** ********* *****, which **** **,*** *** * ******* followers, ************.
Skyline *** ********'* ****** ** *******
** ******* ** ******* *** *******, ******* *** ******** ****** **** the ******* *** * "******* ********," * **** *** ******** **** intentionally **** *******, *** ****** **** irrelevant ***********, ** *** *** ********* for ********** ** ********* ********.
*** ******* *** *** ******* ******* argued *** ******** ******** ** ******* federal *****, ***** **** *****-***** *** filed *** ****, "***** ******** ************ over ******* *** ********." ***** ******* products *** ******** *** **** ** 36 ******, ********* *******, *** ******* does *** ******** ** ****** ** the ***** *** *** *** ******* on **** ******, ********* ** *** motion.
**** ************, *** ********** ******:
***’* “******* ********” ** ** ********. The ******** ********* **** **** ****** – ***** **** ***** *** *** should ******** ** **** ************** ********* – ***** **** ******* *** ********did *** ****** ** *** ***** ****** ****************, ******** *******, ** **********, *** ***** ** *******. Skyline and Arroyave never purchased ADT customer lists, defamed ADT, or illegally tried to poach ADT customers, in Florida or elsewhere. In fact, they **** ***** **** ************ **** *** *** ********* **** **** **** *********** *********.
"Never *****" *****
** ********, ******* ********** *********** ** ********** ***** *** ******** ***** **** his ******* "********* **** ***** ** independent *********** *** *** ** ***********" and "**** *** *** **-***** ********* for **** ****."
******** **** ******* ******** * "******* application ** ****** * ****** **** a ****** ***** *****" *** "**** person ***** ********* *** *********** *** Skyline ***** ***** ***." ** **** he **** ***** ***** ** ************ with ******.
"Never *********" *********** *** ***********
*** ******* ******* ****** **** ** "never **** *** ********* **** ****** to ******* ** ******** ***'* *********** business ***********, ********* ***** ******** ** client ***** ** ******** ****" *** that ** *** "***** ********* *** such ***********." ** **** ** ** also *** ***** ** *** ******* employee ** ***** ******** ** ***** activities.
"Industry **** ** *******" *** ******* **********
** ******* ****** **** ** ***** "directed ****** ** ******* ** ********* themselves ** ***, ** *** ********* or ** ******* ********* ***." ** said **** "******** **** ******** ** for *********** ** ******** ********** ** Skyline *********** *********** ******* ****** ******** systems ** *** ***** ************ **** any ********* ********."
***** ********** *** ***** ** *******'* sales ********, ***** ******** ******** ** as "******* **********," *** ** "**** is ******** ** *** ******** **** of *******." ** **** **** **** Skyline ******** "******* ******* ********" ****** a **** ** ********* "** ****** that ***** ****** **** *** ******** code ** ******* *** ********** ***."
********** *** "******** **** ** *******," Arroyave ****:
*** ******** **** ** *******prohibits ********* ** ********, which has the practical effect of encouraging independent contractors to sell for one company at a time. As independent contractors, however, ***** *********** ***, *** ***** **, **** **** *** ******* ** ******r depending on volume and customer interest. Depending on territories or product offerings, these independent contractors may **** *** ******** ********* **************. [Emphasis Added.]
********** *** *******'* ***** ********, ******** said:
**** ******* ** *********** ***********, ******* offers ********* *** *** ******** **** of *******, ***takes ********** ******** *** ***-*********, but beyond that Skyline **** *** ***** *** ***** ********** of the independent contractors. [Emphasis Added.]
*** ******** ******* "******* **********" ******** "recommended ***** *******" *** **** ********* that "******* *********** *** *********** ** affiliated **** ******* *** ****** ** the ******* ************," ******** ****.
"Complaint ** ******* ******"
***** *** ****** ***** ********* ****** ** *******, ******* **** *** ********* *** "fatally ******" *** ****** ** ****** enough *********** ***** *** ****** ** trade ****** *** ******** *********** ***** including *** "******** **** **** ** keep ***** ******** *********** ******."
*** ****** **** ******* **** **** of *** ****** *** ****-****** *** that *** **** ***** *********** ***** Romero's ******* ***********, *******: "*** *********'* allegations ** *** **** ***** *** Romero *** ****** **** ********* ** the ********** **** ***** **** *********** to *** ****** *******."
*** ****** ******* ******:
...*** ********** **** ** ****** ******** agreements ** ********** ********* **** ******* Ramos *** ******, ** ******* ** Defendants *** ******* **********, **specific ********* **** ***** ********** ***** ***/** ******'* *********** ** * ***** ********** to commit fraud by concealing potential defendants. Plaintiffs rely on conclusory and vague allegations to support the civil conspiracy claim. [Emphasis Added.]
*** ***** ***** ********** ** *** case, *** **** *********** ***** *********** for *******, ********* ********* ******* **** were ******** ** *** ** *** conduct ******* ** ***.
** ****** ********** ****** ** ** three (*) ***** ******** **** *** private ***** *******… *** ******* ******** time ** ***** *** (*) ****.*******, *** ***** ****** (***%), *** billed ** *** ********, ******* $** up ** **** **** $***.********, * ***** ****** ** ******* for *** **** ** **.***** ***** ******** ******* ** ** has **** ****** *** ***** ******.** ** *** ******** ** **/******** Response.****, *** ** ************** ** ****** private *********…. ******* ***** ******** **************.****: *** ***** **** ***** **** is ***** ** ** *****, *** conversation *** **** ***** **********.
**** *** *********, *** ******, *** unaware ** **** ***** ******** ******/******* that *** ******* **** ******** ** many ***** ***** *****, ******* ***** is **** ******* ** ********* ********* (false ******). ******** ***** ********* **** private ****** *** **** “**********” *** very *********, ***** “******** *********”.*** *** *** **** * ******* residential ********* **********, *** ****-**** *********.
******: * ****** **** ************ ******** the ********* *******:
“****** **** ** ***** ** *** allegations. *** ********** ** ********* *** ethical ******** ********* ******* **** *** we *** ********* ** *********** *** trust ** ***** ****, ********, *** customer. ****** **** **** *** ******* deceptive ***** ********* *** ** ********* to ******* ** ********* **** ******** in *** ********.”