ADT Fires Employee for Failure to Send Alarm, Refuses to Pay Damages
ADT apologized and fired an employee whose error resulted in a home being flooded, causing alleged damages of ~$1.6 million. However, ADT is now refusing to pay for damages beyond a token $250 amount.
In this report, IPVM examines ADT's apology letter to the homeowner, the lawsuit, and ADT's refusal to pay damages.
Background ** ******* *****
** ******* **, ****, ***** *****'* upstate ** ***** *** ******* ***** a **** ***** *** *****. ***** had ********** **** *** *** **** sensors ** *** ******* **** **** should **** ******* ** *** ******* malfunctioned *** ****** ** **** *** room. *******, ** ***** *** ****, after ***** * **** ***** *** burst, ******** *** ****.
Apology ****** **** ** *********, ***** *** ********
*** **** ********* ******** *** ********* ***** *** ********, writing **** **** *** "**** ***** for *** *****" *** ****** *** employee *** ****** **** ******* ***** about *** *** *********** *** ******* been **********:
Sensor ***** ******** ***** ****** **** *****, ****** ** ******* *********
********* ** ***'* ******* ****** ****** *********'* *********, ***'* ******* **** *********** ********, and *** *** ******* * ***-*********** signal ** ******* *, ****. *******, ADT ****** ** ******* ***** ***** the ******, ** *** *** ******* and ****** ** **** *** *** water ****** ****** *** **** *****.
*****'* ********* ****** **** "***** *** no ******" ******* *** *** ******** her ** *** ******* *** *****:
*** ******* ****** *** ********* ******** show **** *** ********** ************ *** error ** ******* ** ***** *** home ***** ** *** ***-*********** *****, even ****** *** **** ***** *** alert.
Insurance ******* **** ***, ******* ***** ~$*.* ******* ***
*****'* ********* *******, ***** ******** ********* Company,***** * ******* ******* ***** ***** *, ****:
*** ********* ******* **** *** *** breach ** ********, **********, *** ***** negligence. ******* ** *****'* ******** ******* $750,000+ ***. *******, *** ****** ******, *** ********* ******* **** *** damages, ***** ********* **********, ***** ~$*.* million ***.
Refusal ** *** *******
*** *** ******* ** *** *******, saying* ******** ***** ******** *** *** ******** **** *** from ***** *** *** ******.
********* ** ***, "**. ***** ****** not ** *** *** ***** *** theory, ********* **********":
** *** ** ******* ***** ** be ******, *** **** ***** **** pay ***** $*** ***, **** ****** the ********* ******* ******* *** ***** pipe ****** ~$*.* ******* ** *******.
Limitation-of-Liability ******* ******
***** **********-**-********* ******* *** ****** ** security *********. *******, ****** **** ************ ruled ** ***** ** *** ******** company, ********* **** ** ************** **** if ********** *** ***** *** ********* due ** ***'* *****. *** *******, see*******'* *** ******** ****** ******, "****** Business *** ****** *** *********", **** ADT [*** ********]*** ******** ** *** *** ***** has ****** ***'* **********-**-********* ****** ** the ****.
Challenges *** ***
********** ** ***** *********, ***'* ******* letter *** *** ******* ** *** damages *** ********* ************. **** ** a ******* *** ***. *** *******, when *** ********* **** ***** ** by ** *** ********** *** "****** gratification," *********** ** ****** "**** **************" ** television, **** ***** ******* ** ***** filings **** *** ******* *** "** control" *** *** ********* *** "*************."
***** *** *** *** **** **** in *****, *** **** **** *** admits ***** ******** ******* ***** ***** own ******** ******** **** **** ************** is * **** ****** ** ********* and ********* ***** ***'* ********** ** delivering *** ******** **** *** *******.
ADT ********
*** *** *** ******* ** ****'* request *** *******.
Vote / ****
* **** ** *** **** *** I ****…
**’* ********* *** ****** **** ****** these ********* *******. **’* ********** **** people *** ***** ** **** ********—*** some ** ***** ******** *** ***** to ** **** *********. ***** ********* aren’t ********. *** ***’* ****** **** for $**-**/***** *** ** ******* **** coverage *** $*.* *******.
**’* * **** ******** ** ****** in **** *********, **** *********, *** employee ********!
******* ** **** ** * ********* event **** ***. * ****** *** corporate *** ***** *** ** ********* had ******** ** ****** ** *** to ******* ** ***** ***** ******* events. ***’* ******** **** **** ****** their *****, ***** *****, *** ***** businesses *** *** **** ***** *** they ****** *** **** **** ** even **** **’* ****** ** ** actual ********** ** ***’* ****. **** have ****** *** *** *** *** worried ***** ******* ******* **** **** no ****** **** ***** ******* ** work.
** * ******* ***** *** **** to **** **** *** ****** *** a ***** ******* *** ******** ** advertise ***** *** **** **** ******* you *** **** ********** **** ** all ********* *** **** ****** **** otherwise.
******* ** ***** ********* ******** ********** the *** ****** *** ***** ** start ******** *** ******* *** ********* will **** **** ** ***** ******* security ********* ***********.
*** ** *** **** *** ********* that ******* ** **** ********* *** give ** ********** *** **** ** you ********* *** ******* *** “**** right, ** *******’* ***** ** ** on **” *** ******** **** ************** for **** ******.
*** ********** ***** **** ** ****** or ******. **’* *** ***** *** big ******. **’* **** *** ********** to ******** **** ******* ********* *** are ******.
****** ** *** ******* **** *** amount **** ****, ******* *** ***** in * **** *****, *** * bet *** *** * ***** ****** where *** *** *** ****** ** her *****.
** **** ********* ***** *** ***** the ********, *** ******** *****, **** should *** ** *** **** ** right. * ****** ** * ** 15 ***** *** *** ****** *** to **** ** ***** ****** **** required **, ***** ******** ** ****** if *********, *** ** *** ******** got * ***** ***** ****, ** was ** ****. ** ******* **** repetitive, ***** * ** *** **** an ***** **** *** ****** ***** be *** ** ****. *** *** had ** ** *** **** * phone **** *** ***** * ******* and/or **** * *****…**** **** **** of ************* **** *** ******** ** they *** **** **** ********* ** notify ********.
****** ******** *** ****** ** *** can **** *** ***** ** *** customer ** ******** *******.
*** ********* *** *** ***** ***** ass, ** **** **** ** *** up.
**’* ********** **** ****** *** ***** to **** ********
*** ****’* ****** *********** *** ***** mistakes? *******’* *** ***** ******** **** its *** ********* ** ***** *** mistakes?
****** *** *********** *** ***** ******** and *** *******’* *** **** **** are *********** *** ***** ******.
**** ****** *** **** ***** **** hill, *** **** ** ***** ** businesses, ** ***** ** ** *** top. ****** ***** **** ***** *** or ****’* **. **** ******* *** Brand ******** ** **** **** **’* all **** ********* **********.
*******’* *** ***** ******** **** *** own ********* ** ***** *** ********?
*** ** *** **** ** **** comprehensive ********* ** ********** **** **** cost ****** ** ****** ** ** the ********, **** *** ***** *******:
*** ***** - $**.**/*******
*** ******** - $**.**/*******
*** ***** */ ********* ********* (***!) - $**.**/*******
** *** ***** ** **** ******, due ** *** *** ********** ** incompetence, **** ** ****** ** ******* of $*** *** **** ** ****** to **** *** ********? ******* **** is *** *********** ** *** $** monthly ******* *** *********. * **** ADT ***** **** * ************ ********** but ** ***** ****** ** ***** they ** **** **** ******, **? And ** **** ****** ** ***** that ** * **** **** *** to *** ****, ********?
***** *** **** **** **** ************ techs **** **** **** * *** of ***** *****. ******* ** **** you **** ******** ******* *** ******* and ********* ***** *** ****’* **** your **** *********** *** *** ** them ****** *** * ***** ** do * * **** *******. ********** something *** ** **** *** **** times **’* ****** *** ******* ** the ***** ******.
** *** ***** ** **** ******, due ** *** *** ********** ** incompetence, **** ** ****** ** ******* of $*** *** **** ** ****** to **** *** ********?
**, $*** ** ***** ****-** ;)
*** ******* *** ***** **** ** much ****** *** ***** ******** *** devices. ***** ******* ****** **** ** and ***** ****. **** *** ***** enough **** **** ******* **** ******** for ********* *** **** ** *****, they **** ** **** **** *** to ***** **** ** ******.
****** **** ********* *** * ******, alarm ******* *** *** ** *******.
*** ****** ********* **** *** $**.** per ***** ******* *** *** **** it **** ***.
* **** ** *** ****** ********* because***, ** ********** ** ********* *** incompetent? **** ***** ** ***** ** medical ******* ****** **** ***. "****, I ******* *** ********* *** ****** your ****** ******. * ** ******* sorry. ****, *** ******** ******** ****** my ********* ** $***."
***** *** ********* ** ********* ****** made ** *** & ***** ********* limiting ********* *** ***** ********** ** the *** **** ****, ***** ** not ** ******** **** ********* ********* no ****** ****** *** ** ** acceptable ******** ********?
****’* *** ********* ** ***** ********* errors? *’* ********* *** * *** of *********** ******, *** *’* ** curious ***** **** ***** **** ** alarms ******* *** ****** *********/*********.
**** *** *********** ********** *** **** when ******** * ********.
**** *** ***** ****** ********* *** how **** *** *** ** *** reimbursement **.
****** ** ****** ** *** ** alarm **** * ******** *******, **** find *** ******* ****** ** ********* and **** *** *** **** **** for *** *** ******** **** *** worth.
*’** **** ******* **** ****** **** attorneys *** **** ******* ******* *** have ***** ******* *** ********** ***** to ** ********. * *** ***** to ****** ** ********** ********* ***** for *** ******** *** *** ******** thought ** *** *****, ***** * told *** *** **** ***** ** added ** *** ******* ***.
** **** “*** ****** ******* *** insurance”. *******!
**** *** *** *********, **** ***** a ***** ******** ** *** **** an ***** ***/** **** *********. ***** discount.
*** ****** *** ***** *** ******. If *** ***’* *** * ***** for ******* ***** * *** ********…*** covered. ** ***** *** *******? *** covered.
***? ** ********* ***** ** * street ***** ******* * ***** ****, burned ** *** ****** *** *** contents ***** ***** ****** ** ******* or ********.
* *** * ****** ****** * loss, *** ***** ***** ******** ******* failed ** ****, *** ********* **** the ***** ** *** ******* *** recovered *** $***.** ***** ** ********* from ** *** *** *********.
**** ******.
** ********* ***** ** * ****** could ******* * ***** ****, ****** to *** ****** *** *** ******** value ***** ****** ** ******* ** millions.
** ******* *** ***** ** ***** varies *************, *** **** ******* ** to **** *** $*** ** *** security ******** ** ** *****?
**** **** ****** **** ************* ** a **** ************* ** ** *** debating ****** $***,*** ** $* *******. But *** **** ** **** ****** $250 **** *** ****** ** **** price ** *,**** ******* **** ****. So **** ** *** ****** ** paying $* *******, *** *** ** get ** $*** ***** ****?
***? ** ********* ***** ** * street ***** ******* * ***** ****, burned ** *** ****** ****** ******** ***** ***** ****** ** dollars ** ********.
***** * ***** *******. *** ******* is ********* * ******* *** * fee. ***** *** ***** ********* *** accepted ** ********.
*** **** ****** *** ** ***** company *** * ************, *** **** have ********* **** ********* ** ***** agreements *** *****?
** *** ***, *** ****** ******** has * ******* ********* *** **** to “**** **** ****** ******”
*****, *’** *** *** *** * lot **** ***** *** **** *********.
******, ***’** *****. ** **** ***** surgeons ** * ****** ******** **** call ****** *********.
****** *** *********** *** ***** ********—****’* why *** ******** *** **********. *** is *** ******** **** *****’* ***********—**** apologized *** **. *** *** ********** signed ** ********* **** ******* ***’* liability.
*** ** ****** **** ** **** insurance, *** *** ******** *** ****** based ** ****** ********* *********** *******. It ***** ** *** **** ********* if **** *** ** *** *** every *****. *** *****, ** ***** make ***** ********** **** *********.
****** *** *********** *** ***** ********
*** ********* *********** *** *** **** mistakes ** ***** *********? ****** ********* allow ******* ** ***** ********* *** their ********'* ********?
******** ****** (** ************ ** *** case ** ****) ** ***** ************** for ***** *** ******** ******* ** as *** ******* *** *******. ** we ****** **** * ******* ***** people (** ************) *** *** "**** I *** ********* **** ********* ******* you *** * **** **** ** was ***** *** ** **** * contract **** ***'* ** ** ****"?
*** ********* *********** *** *** **** mistakes ** ***** *********?
***, ** *** ******** **** ********* when **** *** *** *** ** when **** ***’*. ** ** *** tech ***** * **** **** *** crashes **** **** ***, ****’** ***.
****** ********* ***** ******* ** ***** liability *** ***** ********'* ********?
***. ** *** ****** ***** **** a ***** *********, ** ****** ** upheld.
** ** ****** **** * ******* where ****** (** ************) *** *** "Sure * *** ********* **** ********* injured *** *** * **** **** it *** ***** *** ** **** a ******** **** ***'* ** ** that"?
* ***’* ***** ******* ** ****** them * **** ****—*** ***** ** just ********* ***** ***** *********.
*** ***’* ****** **** *** $**-**/***** ADT ** ******* **** ******** *** $1.6 *******.
*** ***? ** *****'* **** **** any **** ** ****** ******* **** a ******* ****** ***** **. * $100K *****. * ***** *** *** holding **** ****** *** * ********** missed ******, *** ** *** **** of * ***** ****** ******** *** acknowledged ** *** **, **** ****** be ****** *** *** ******* ******* to *** ********** *** ****** ** they *** ************* ********* ** **.
**’* * **** ******** ** ****** in **** *********, **** *********, *** employee ********!
*** ** **** ********* ****** **? ADT?
***** **** ** * ****, ******* to *** *** **** *** *******, that ********* *********, ** *** ***** of ***, ****** ** * "**** have"?
*****. * ***'* ******* *** ***** not ******* **** ********* ******** *** this **** ** ***** ******.
**** ** *** ****** ***** ********* like *** **** ** ** "****-*******" because ** * ******* **** *** cost ** ******** **** * **** is ******* **** ****** *** ** from * *** *****. **** ******* the ****** ** ********* ** *** outside ** ******** *****.
*** ****** **** ** ****** *** liability ********* ********** **** ** ***** agreement **** *** **********? *’* *** saying **** ****’* ***********, *** **** had * ********.
*** *** ********* ****** *** ******** at ***** ********* *** ***** ** liberally ******* ** ***** ********** ** well.
*** ****** **** ** ****** *** liability ********* ********** **** ** ***** agreement **** *** **********?
******* *** ***** ****** ** * contract ** ****** ****** ****/** *** contract ** ********** ** *****. *** contract *** ** ******* **** *******, and ** *** ********** ********** *** not ******* **** **** **** ***, ADT *** ** ****** *** *******.
* ******** ****** *** ****** ** for ******* ** **** *****. *** argument ***** ** “**********” ** “***** negligence” ** **** ***** **********.
*** *** **** **** ** ** date? *** ***** * ***** *********? Major ***** ****** ******* ******* *******. Did *** ******** ************ “**** *****” the *****?
*** *********?
** **** **** *** ***** *** employee ***** ********* **** **** *** not ****** ** *** ******* ********. So *** ****** *** *** *** at *** ****, ***’* ****** *** its *** ** ********* *** ******** the *** ********. *** *** ******** disregarded *** ***** *** ***** ****** the ********.
**** ** ***** ********** *** ****** not ** ********* ** * ********. Adt ** ********** *********** *** *** employees.
*** * **** *** ** ****** what ** **** ***** **** ****** be * ****** *** * ***** that ****** **’* *** ********** *** certain *******.
**** ****** ****, ** ******* ** and **’** *** ****** *** ***** is ************ ** *** *** ***** or ****.
* ***’* **** *** **** *** Kirshenbam ****** ********’* *********, ********* ****!! There ***** * **** *** ***** where **** ***** ** ** **** responsibility.
**’** *** ****** **’* *** **** to ****** *** ******* **** ********** when *** **** ** ****** ** correct, *** **** **’* ****** **(*** alarm *******) ** ** ***** *** best ******* ********** ** **** ** held ***********.
***, ****** *** *** ***** ****** who **** ******* ******** **** **** are ***** ** ****** ********* *** the ********. **** **** ****** **** enough ** **** *** ***** ********* accountable. **** ****** *** ******* ****** to ** ***** ** *** *** false ******.
** *’*** ***** **** ********* *** always ***** ** ******* ***, ********** if ********** ** ****** **** **** all ** *** * **** **** awakening *** ***. *****’* * ****** I ** ****** ** ***** ** every ***. * ***** ** **** entirely *** ******** ***** ******** *** I ***’* **** ******* *** **** exact ******.
** *’*** ***** **** ********* *** always ***** ** ******* ***, ********** if ********** ** ****** **** **** all ** *** * **** **** awakening *** ***. *****’* * ****** I ** ****** ** ***** ** every ***
*** **** **, ** ******** *****, creating ****** ******, *.*.:
****** **** ** ****** *** ** incentive ** ******** *** ******** ** risk ******* ** **** *** **** the **** ***** ** **** ****
** #* ***** *** *****, **** do ******* *** ********* **** ******* them *** ** *** **** *** the ***** ** **** *** ****** can ** * ***** *** *** still ** ********* **** ** *** have *** ************ ****** * ***** $250.
** ****’* *** ***** ** ****** an ***** ****** ******* * ********** company? * **** *** ******** ******* tell ** **** ***** ** *** an ***** ******* ** ****** ***** old ***** ** ***** *** ** to ****-******* *** **** ******* ** pay *****. ** ******* ***** ** it ******* * ********** ********. * had *** **** ***** *** **** wanted *** *** **** ** **** when ******. *** ****** *** **** until ** ******. * **** **** to **** *** *** **** ********.
**’* ** ****** ** **** ** these *** ***** ******* ****** ** popular. ***, *** *** *** **********, but *** *** **** ****** **** monitor *** **** ********* **** ********* goes ***** **’* ** ***
** **** **** ********** ****** ****** the **********, ****** *** ********** *********. As ***** ** *** **, ***** should **** **** ********** ** ***** to **** * ******* ***** ****, text, *** ***** ***** ************ *** received. **** ****’* ** ********* *****, it *** *** *** ****.
**** ** ** ***** ****. ******** of *** ******* *** ********* *** on *** **** **** ** ***** a *** **** **** ********** ****. The ********* ***** *** *** *** and *** *** ******* ********, **** not **********. *** ********* *** **** specific ***** *** ********* ************** *** that ** *** *** *********** ** any *** ***** ** ****.
*** ***** *****, ** * ********* like ****, **** *** ***** **** acted ** ******** ***** *** **** by ******** ***** *** ********* *** then **** ***** *** **** ** worry ***** ******* ********* **********. ******* sooner ** ***** **** *** ** hurt ***** ********, ** ****** ******* "wait, *'* ****** *** ** ******* my ****/********, *** ** *** **** to ** **** *** *** **** shrug *** **** ****?"
**** ** **** *********. ***’* *** kid ********* **** **** ** * fight ******* ********* *** ***—**’* ****** two ******** ****** ** ***.
***’* *** *** ********* **** **** is * ***** ******* ********* *** ADT—it’s ****** *** ******** ****** ** out.
** ****, ** * ********* *****, it’s “******” * ****** ******* *** and ******** *** **** **** ********* - ***** ** *** ****, ******** on ********** ***** ** *********.
*** *’* ****** ******…
**** ** ******** ** *** ******** monitoring *********, *** **** *** **** a ****** ******** **** **** *** have **** ******, ******* ** *******.
*'* *** ****** ******** **** *** standard ******** ** **** ****** (**** in ********* ** ***'* ***** ***** pipes ********. ** ***** ***** ****** burning ** *** ******, ***** *******, nuclear ***** ******** ****** *** **** sort ** *****) ** *'* *** really ****** *** ******* ******** ******** here. *** ** *** ******** ****? Cops? **** *******? * *******? *********?
***'* ****** *** ********'* **** **** ADT **** ******** ******. ** *********** damages ** ***** ** ********** ** consider ******* ***, *** **** ***** properly ***** **** ********* *** ****** and ** ** ** *** ****. For *******, *** **** **** *********** or **********, ***** ** **** ********* the ******** ** ******* *** ******?
* *** ********** *** ********** ******* a **** ** ******** ****** ** hour ** ***.
*** ****** ***** *** *** *** heat *** ** *** ******* *******. The ***** ******'* ***** *********** ** if *** ******** *** ******** *** alert ** * ****** *******, **** could **** ********* * ******* ** check *** *** ****** ******* ****** the ***** *****.
** ****** **** **** ****'* **** at *** ***** (******* ********* ***'* tend ** ****** *** ****** **** in *** *****) ** **'* ***** likely *** ******** ******* **** ******* days ****** ** *** ******* *** stopped.
**** **** *** ***** ****** ******’* get ***** *** ***…
*** *** **** ** ***********?
**** ****** ***** **** **** ** their ******* ** *** ** ** intrusion *****, * ***** ** * fire ****** ****** * **** ** serious ****** ? ********** **** **** have *********** *** **** ***** ***** and ******** **** ***** ***** ********.
** *’** ****** ******, *** ***** that * ****** *** **** **** happened ******** *****. ** ***** ****** were ****** ** ***** **** ** an ******** *** * ***** *** killed ** *** ** ** *** home. **** ***** *** *** **** and ***. ** ** ********* *** to ** ******** **** *** **** again ****** ****’* ***** ** ** answer ********* ** ***** *** ** NDA’s
****** **** **** ****** ** ***** in *** **** ***** **** ********. There’s * ****** *** ******* ******** small *** ** **** **** ** dsc ** ****** ******
***** *** **** ******* *** * few ***** ** *** **** ** your *********** ***** ****** *** ******** nothing ** *** ********** ****. **** therefore ******* * ************ ***** ** peace ** ****.
***** *** ********* ******* ******** ** shut *** *** ***** ** *** temp/freeze ********** - ****'** * *** more *********. * ***** ******* **** they **** ****.
* *** * ******** ** ***** who ***** **** *** *** ***** any **** ** **** *** ******** for **** **** * *** ** two ** ****** *** ** ******* he *** ***** *********.
*** ******* ***** ******* ****** ** also ** ******* **** *** **** time *** ****** *** ******** ** achieve **** *** ***** ** ****.
*** ****** ***** ** *** *********'* ******** to *** ****** ** *******.
***** *** * ********* ***** ********* in **** ********. *******, ** ** first ********* ** ******* **** ** the*********'* ******** ** ***'* ****** ** dismiss, * ***** ******* *****'* ******* put ***** ** ** *** ***** was *** ***** ** *** ********** of ********* ****** ** ******* ***** had **** ******* **** * "****** agreement" **** *** ** *** *********** sensor *******:
*****, *** ******** ********* **** ****** a ***** ********* (***** ********* *-*****-*) **** ***** ***** ****** ** 11/29/2011. *** ***** ********** *** ******* down **** **** ** *** * "temperature ******" *** **** *** ***** is * **** ** *** "********* Agreement."
*** **** *** ***** ** ******* for *** ***** ***** ****** **** and *** **** ***** *** * written ******** ******** ***'* *********:
*** ********* ** * ******* ********* subject ** *** ***** (**. *-* to ****** ** *******) ** **** confirmed ** *** ******** ****** **. White ****** *** *********** ****** ********** services, ** ***** *** ****** ***** services **** ******** ******* ** *** terms *** ********** ** *** ******** Contract **** ***.
** ******* **** ** ***** *********,Ms. ***** ***** ************ *** ********* ** ** ********, ******* ******** *** ******** **** *** ********** *** ******** *** ******** ********’* *****. [emphasis added]
******, *** ***** *** ***** **** White's ****** *** ****** ** ** assume *** ******** *** ****** (*.*. not ** *******), ***** ****** **** ******* ** ******, ***** ****:
***** *********, ******* ** *********** ** void, ****** ** ** **** **** or ********** ******* ** ** *******...
**** ***** ** *** ******** ** not ** *******, **** *** ********* is ****, *** *** *** ** contractual ************ **** *****. *********, ***** cannot *** ***** * ***** ** breach ** ********, ******* *** ******** didn't *****:
****, ** *** ****** **** ***** accepts *********’* ******** **** ** ******* agreement ******* ******* *** *** **. White, *** **** *** ******** ********* of *********’* ****** ******* *** ***** the ******* ** ******.
***** **** ***** ***** ******* *******, ADT's ****** ******** * ******** **** puts ** *********** *** *** **** the ******* ** *** ******* ******, i.e. ****** *** ******* **** ** "support **** *** *********** **** *** 'owed * ****' *** '******** * duty' ... ****** *** ****** *****":
*********’* ********** ***** ******** ***** ** a “**** ** *******” ******* **. White *** *** ** ******* *** the *********** **** *** “**** * duty” *** “******** * ****.” **.’* Opp. *. **. ** ***** **, Plaintiff ****** *** ****** *****. ** issue ** ******* ********* *** ****** sufficient ******* *********** ** *** ********* to ********* * **** *********** ** the *******’ ******* ********. *** **** law *********** *** ****** ** **** question ** * ********** “**,” *** the ********* “**** ** *******” **** nothing ** ****** **** ********.
** ***** ****** ** ******** ** work *** **** ***** ** ****, Alarm ********* *** *** ********* ********* . **** ** *** *** *** insurance
** ***** **, ****, *** ***** evaluated***'* ****** ** **************** * **********-******** *** ************ ***'* ****** ** ******* *** plaintiff's ****** ** ******** ***** *** granting ********* ** *** *********'* ********** and ***** ********** ******.
*******, *** ***** ** ******** *** plaintiff ** ***** *** **********/***** ********** claims, "** *** ****** **** ********* believes **** ** ***** ****** ***** sufficient ** ***** * ****** ********** or ***** ********** *****." *** ********* has ***** ***** *, **** ** do **.
Dismissal ** ****** ** ******** ***** ******
*****, *** ****** ** ******* *** breach ** ******** ****** ******* *** claimed **** *** ********* *** ****** by * "***-**** ********** ** ****** provision" *** * "****-********** *********," ********* to *** ***** ******, ****** ***'* motion ** *******:
************, ********* ***** ** *** ******** contract ********** ****“no **** ** ****** ***** ** ******* ******* *** **** **** *** [] **** ***** *** ******* ** *** ***** ** ******,” and that “ADT ***** ** ****** **** ********* *** ****, ******, ** ****** *** ******** ** ********** ** ***********, ** ************ *********, ***** *** ******* ** ****** ** ******** ** ****** ** *****.” [emphasis added]
*******, *** ***** ****** *** ****** to ******* *** ****** ** ******** claim ******* *** ******* **** "******** ********"*** *** ***** **** ****** *** plaintiff's *********. *** *** **** ****** to ****** *** ******** ******** *** to *** *** ** *** *******, ADT ******* ** *** ****** ** dismiss. *********, *** ******** ** "******** contract," *********** **** **** ******** ******** is "********** **** *** ***** *** conditions" ********* *** *********'* *********.
*******, *** ********* ******* *** *** exemplar ******** ** ********* **** *** contract **** *** ********* ******** ****** with ***.
*** ** **** ***********, *** ***** denied *********** *** ******** ******** ** applicable ** *** ****:
******* *** ************ *** ******** ** the ******** ******** ** ** *****, the ***** **** *** ******** ** or *** ********* **** ****.
******* ***'* ****** ** ******* ****** of ******** ****** ** ********* ** that ******** ********, *** *** ******** contract ****** ** ***** ** ********* and ********, *** ***** ****** ***'* motion ** ******* ***** ****** ** contract ******.
Negligence/Gross ********** ****** *********
*******, *** ***** ******* *** ********* of *** *********'* ********** *** ***** negligence ******. **** ** ***** ** previous **** *** ********* ******* ********** in ***** *** ****** ** ******* to ******.
*** *** ***** *** ***** ***** as ** *** *** **********/***** ********** claims ****** ** ********* ******** *. ***** ********* ******., ***.*********** ***. **. *. *** ***. Servs. ***.
******************, *** *** **** **** *** negligence *** *** ****** ***** **** ADT *** **** ******* ** *** contract ********* *** ******* ** *** customers. ** *********** *** ***** **** outside ** *** ******** ******* *** ADT, *** ***** ******:
*** ***** **** ***** **** ***’* obligation ** ******* *** ******* *** alarm ****** “***** **** ***** *** Contract,” *** **** “[*]***** ***, *** did *** *** [*** *********] ** independent **** ** ******* *** *********** obligations **** **** *** *****.”
*******, *** ***** **** **** *** had ** ***** ** **** **** outside ** *** ******** ** *** plaintiff:
****, ********* *** *** ******* **** Defendant *** * **** ** ******** alert ***** ** *** ************ ** her ******** *********** ** ***** ********, nor *** **** ** *********** **** be ******* ** ***, *** ***********, both *** ********** *** ***** ********** claims **** ** *********.
Example ** ***** ******* ****** ***** **** ******* ** ********
*** ***** ***** * **** ** which *** ***** *** **** **** an ***** ******* (*** ***) *** a ***** **** ******* ** *** contract ** *** *********. **** **** is****** *. ******* ****** ****., ** ***** * **** ** a ********* ********** ****** $* ******* in ******* ***** * ********** "******* fire ******* **** *** ********."
*******, *** ***** ****************************,********, *** **** ******* **** *******, in******, *** **** ***** ******* *** regulated ** *** **** **** ** provide "* ************* ****** ** ****-****** regulations" *** **** ******* "******** * significant ****** ********." ********, *** ********* *** ******** ** local *** ** ***** *** ******** with ** ***** ******.
** *** ***** ****,*****,********, *** **** ******* **** *** involve ******* ********** *** ***** ** install ***, *** ***** ****** ** its **********:
*** ***** ********* **** ****** ********, ***** *** ********* *** ******** by ***** *** ** ***** *** building **** ** ***** ******, **********, *** ********* “***** ** **** a **** ***** ****** ********* ** his **** *** ***** ** **** ADT ******* **** ******,” *** ***** was ** ********** **** *** ********* was ******** ** ** ** ** regulation ** **** *** *** * “special ************ **** * ****.”
* **** ** ***** *** ****** employees; **** *** **** *** *****, we've *** ***** *********** ** *** to ******* ** ****** **********—********** **** not ******* ***** ******* ** *** programming ******* ******** ** **** *** complying **** ****. ******* ** **** such **** *********, ** ***** *** up ****** ***** ******** *** ****. I've *** **** **** **** ***** to *** ****, ***** ********** ***** open *** ***** ******* ***; *** list ** **** *'** **** **** on *** **. ** ** ****** have ***** ****** *** ** ** require ****** *** ***** ****** ** every *** ***. ** ***** ** we've ***** ******** ** ********* ** dollars **** ****** *** *********** **** the *****. * **** ** *** it. *** * **** ***** *** a ***** ** ********* *** ***********, salespeople, *** ******** ******* ******. **** don't ****** ** **** ******** *** shouldn't ** ******* *** ****** ****.