RapidSOS' "AI Copilot For 911" Harmony, Analyzed
Just a few months after RapidSOS' $150 million fundraising, the company announced "the first AI copilot for 911" called Harmony. How is it going to work, and what are the concerns?
In this report, we examine Harmony, its risks and advantages, the current state of adoption, and several competitors.
For more details on the company, see our recent profile RapidSOS $150 Million Fundraising And Growth Prospects Analysed.
****************
***** *** *** ** **** *** generative ** *** ********** *** ********** of *** *********** *** ***** **** more ******* **** ***********, *** ********* of ******** **** ** ***** ****** and ******* ********* ****** *** ********—** 911 **** ****** *** ******* **** life-and-death **********, ******** **** ** ** can **** ****** ************.
** *** ****** ************ ** *** 'AI-copilot,' ******** ********** *************** ****** ***** **** ********** ******** (for *******, **** ****** *******), **** by ****** **** **** ******** ******* about *** **** *********, *** *** with ************* *** *****/***** ********.
********' ******** ** **** ******* **** with ***** **** ********** ******** ***** sense, ** (*) ************** ***** *** false ****** **** ***** ***** *** RapidSOS/Harmony, (*) *** **** ******* ** typically ****** **** ********** ****** ********* as **** **** **** ***** ********* and *** ****** **** ****** ** emergencies, *** (*) ***** **** ********** centers **** ** * ********** **** of *** ***********' *** *** ***** help **** ******** *********.
******** **** *** ******** ******* ***** Harmony ** ******* ** *** ***** from ****** ** ***********, *** ** remains ** ** **** ** ** when *** ******* ******* ** ** so. ** ** ****, ***** *** multiple ******** ***** *** ****** ** duress ***** ***** ** * ***-***** operator *** **** ********** ** ********* would ** *********** ** ******* ** models **** ****** ****** ********.
******** *** *** ******* ** *** request *** ******* ** *** ***** associated **** ******** *** *****-** **********.
************
** *** ****, ************************, ** "** *******" ***** *** 911 *******. *** ******* ** ******** to "********* ******** ** **** ******** into *** *** ***** **********' ******** software *** *********** ********** ****** ** emergency", ** *** ******* ********* ** the ***** *******.
******* *** ********* **************' ********** ***- *** * ~*-****** ******* ** the *** ******** *****:
********, ******** ****** ******* ******* ** the ********** ********** *** *** ** was *********, *** ** *** ***** release, ** ********* **** ******* ** based ** ** *** **** * retrieval-augmented ********** (***):
******* ****** ******* *** ************ ****** including * ***** ******** ***** (***) with *********-********* ********** (***) *******-******* *** public ******.
*** ** * ******* **** ****** LLMs ** ****** ** "************* ********* base ******* ** *** ******** **** sources ****** ********** * ********," ***** ********* **.
Uses *****
** *** *********, ******** ********** ***** main *** ***** - (*) ****** the **** **** ******* ******* ******* to * ****** *********, (*) ********** and ********** ***** **** ********** *******, and (*) *********** *** ************ ***** and ********* ******/******** ******** ** *** emergency:
******* **** ********* ****** ****** ****** professionals **three ****:
Synthesizing *** *********** **** **** ***** around an emergency into one unified picture of an incident
************* ****-*********,manual ********** ** ***** *****, making actionable data available faster with less human effort
Extracting *** ******** **** **** *** *****, including sentiment analysis, language ***********, keyword alerting, and video object detection, acting as the first AI co-pilot for 911 professionals communicating with those in need [emphasis added]
*** *******, *** ******* ******* ***** directly **** ****** ** ******** (*.*., someone ******* ***) *** ***** **** alarm ********** *** **** ******** ******* (e.g., ***, ******, ***.).
***** ** *** ********* **** * month ***, ******** *** **** ***** Harmony *** **** **** ***, ** its *** ****:
******* *** ******* **** *** ********** public ****** ** ***** ****. ********* the ******* *** ***** **** ********* 911 ***** ***** ****** **** ********** stations, ******** **** ***** ************* **** as **** *****, **** ********* *****, and ****** ********' ********* ** ****** feeds **** *** ***** ******* ** an ********
**** **** *** ******* **** *** disclose *** **** ******* *** **** in *** ** *** **** ********* are ***** **.
Risks **********
***** **** ****** **** ********** ** and *** *** ***** ******* ********** to *** *******, *** ***** ** using ** *** ****-***-***** *** ***** are ****.
** ******* ***** * ******* ***** processing *****, **** *** ** **** or *****, *** *** ********* *** severity ** ***** ******** ****** ** be ****.
******** *** *** ******* ** *** request *** *******, ** ** ******* to ** **** *** *** ******* addresses ***** *****.
Home ***** *****
************, ******** ** ***** **** ***** monitoring ******* ** * **** ***** with *******'* ***** *********** *******:
(*) *** ***** **** ***** ***** from ***** ********** ******** *** ***** as, **************, ***** *** ***** ******.
(*) **** ******* ** ********* ******, as ***** ********** ****** ********* **** consistent ********* *** *********** ***** ********* and *** **** ******** **** ****** in ***********. **** ***** *** **** of ************ *** ********* **** *** Harmony, ********** *** *********** ** * mistake.
(*) ***** **** ***** ********** ******* take ** * ********** ******* ** 911 ***** ****** ******* *****. ****, reducing *** **** ********* ** **** calls ***** *** *********** ** **** with ***********.
Harmony *** ****** *** *****
******** **** *** ******** **** ***** Harmony ********* ****** *** *****, *** the ******* ***** ********** *******'* **-*****/**** nature, ** *** *** ****:
Technology **** ***** ******* *** ******, ingenuity and professionalism of public safety ... We do believe that AI *** ***** ** * ******* *** ***, automating the mundane and redundant tasks and feeding the most important inputs into the life-saving expertise and work of public safety [emphasis added]
** ******* ** ** **** **/**** the ******* ******* ** ****** *******'* use ** ****** *** *****. ** RapidSOS ******* ** ** **, **** adds ******* ******* ***** *** ****** in ****-****** ********** **** ***** ** a ***-***** ********.
************, ***** ** ********** *** ****** 911 ***** *** *** ********* ** significantly ****** ******** *******' ***** ********, ******* ** ******* ******* *** other ********.
Growth *******
************ ** ********** **, *** *** staffing ********, *** *** ******* ********** from *****-**** ******* ** ****-********** ******** centers ******* ** ********* ***** ***** of **** *** ********* ******* **** can ****** *******'* ********.
*** *********** ****** ** *********** **** ******* ** *** ******** shortage *** *** ********** ** *** new ********** ** ******** *******.
************, ***** ******** ***** *** ******** emphasize ****, *** ***** **** ********* for ******** ******* ** ********** *** RapidSOS *********, ** **** ****** ********' Harmony ** ** ****** ****** (**** still ******* ***** *******).
Pricing ***********
******* ** ********** ** * ******** offering **********' *******. *********, **** ******** ******* ** a **** ******* **** ** *** included ** *****.
**** ***** ** ****** *** ******* in ********' ********* **** *** *******.
Current ***** ** ********
******* *** ******** **** * ***** ago, *** **** ***** ******* *** ****** ***** *******- ******, **. (*** *** ***** news ********, ******* ** **** *** language ***********, *** **** ******* **** it ** **** ** ****** *** calls). **** ******** **** **** ******* use *******, *** *** ******* ***** of ******** ** *******.
* ******** ************ ** *********/**** **************** **** ***** *** ***** **** twelve *** ******* **** ******* ******** or ********* *********:
** ***,fewer **** * ***** ********** in seven states across the country are using or testing artificial intelligence in their 911 centers
*** ******* ** ************** ** ** systems *** ****-****** ** *** ******* already *** ***** ** ************** ** Colorado, ********, ********, ******, ***** ********, Texas, *** ********.
***** ****, *** ****** *** ****** grown, ** ********** ** ** ******* at * ***** *****, *** **'* difficult ** ******** *** **** ******* use ******** ** ***********.
Competitors
**** **** *** **** ****** ***** the *****; *******, ** ***** *** companies,*************, ***** **-***** ********** ** ******** centers.
******* ** * **-***** ******** ******* developing "***** ***** ***-**-*** ******* ******** contact ****** *********". ** *** ******* in **** *** ** ********** $***+ ******* ** ****, **** ********* *********** ** ***** ****(*********** ****** **** **&* ********). *** company's ******** ***** ~*** ********* **** a **% *-**** ******:
***** *******'* ********* *** ************ *** dispatch ******* (** "********* ******* *******"), AWS' ****** ******* ** * **** specified ** *********. *** *******,** ********* *********, * ******** ****** ** ** uses ****** ******* *** ********* ***-********* calls ** *********** *********:
** ***** ********, *** *******,Amazon ******* ** **** *** ***-********* ***** in Charleston County's Consolidated Emergency Communication Center. When a caller dials the county’s non-emergency line, Amazon ******* **** ****** *** *** *** ****** **** **** **** **** ****. The system will redirect *** ****** ** *********** *********, allowing human dispatchers to focus on emergency call-taking [emphasis added]
******, ** * ******* ** * Virginia ***** **** ******* **** ***** ** * *** ****** using ****** *******, *** ******* **** ** "**** not *********" **** ****** ******* ****** not ** **** *** ****** *** calls:
We ** *** ********* *** ** ****** ******* *** *** ******* *** ********* ** *** *****,” wrote Amazon Senior PR Manager Shawnee Cohn in an email. “However, there are use cases where 911 ********* *** ******* ***** ** ****** ******* for resolution — after * ***** **** ***** *** ********** ***** ***** ** *** ******* * ****** ****** ********. While we can’t predict the future, what I can tell you is that that I’m excited about opportunities for AI to empower public safety decision-makers with better data,” Cohn wrote. [emphasis added]
**** ********** ** *** ****** **** Amazon ******* ** ******* ** ***-********* calls **** *** ****** ** *** center ** ******** ** ****** *** calls.