COR Security, Inc. | 05/07/18 06:51pm
Does anyone have feedback on which manufacture they like more for Commercial Burglary platforms? And why?
We have been using Honeywell. My biggest problem is support. Today I had to wait 30 minutes then leave a message for SALES, not even tech support (that was a couple of hours ago and I'm still waiting for a call back). With tech support I have had to wait over 1 hour, get someone then have them rush me off, and need to call back for another 1 hour+. That seems to happen every time.
We do mostly access control and security camera system, with only a few alarm systems sprinkled in. With access control and cameras there is a UI that everything is programmed in. What you see is what you get, easy.
With alarms everything wants to be programmed at the keypad. Honeywell has "Compass" which is software based but it's not very user friendly and if you call tech support for any questions when using that forget about getting help.
Thanks in advance for your input.