Dahua NVR/DVR Password Recovery Hassle

Dahua Support was initially providing super password for the NVR/DVR. (We are their resellers)
Unfortunately now they have stopped and enforce to use forget password.

My client unfortunately doesn't remember the pw , nor the secret answer.

I asked Dahua for assistance and they said I should send the mainboard to Dubai as (Im based in Africa) for afer sales service.

I'm sure we will get many clients who will forget the password and does that we send to Dubai all the time. It is extremely difficult and expensive.

Any views ?

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