Company Cell Phone Policy

Plus my service tech is getting a lot of calls from clients to his cell directly so I need to control that or at least the phone in case it goes south.

A classic discussion on that point: Some Customers Call Tech Directly, Refuse To Call Central Office

We deploy iPhones and use a Mobile Device Manager. We can purchase apps in bulk and push to groups or individual users, all without having an app store login or Apple ID. With the MDM, we can lock the phone, push SSID for wireless networks, setup email servers, etc. Our employees phones usually become their personal phone and if they choose to use their own Apple ID to download a game, they can.

The Mobile Device Manager has been a blessing

I was only finally issues a smart phone for about the last six months of my emploment when I worked for private companies, but policy always was work phone is for work. It wasn't heavily enforced, as long as you stuck within the cell plan. As in if the company was paying for x number of minutes and x number of texts, you didn't go over they didn't care. Once the smart phone came alone, now the amount of data used applied. One guy got a talking to a few time, since he never had his own smart phone he started using his work for a lot more personal stuff and went over a few times.

Lost or damaged, company usually covered first time. Second, third, fourth time was case by case.

Since I was not allowed to use my work phone for personal, my personal phone stayed with me. I feel like...if they wanna carry two phones they are going to. Especially if you are giving them a Smart Phone but don't want them to install any apps? Best way of keeping that enforced is by not making a big deal about their personal phone, unless they are always on it. Otherwise folks will be installing apps that you don't want on the company phone.

Where I work now, they almost seem to encourage everyone to use their work phone for personal use. Seems strange to me. I still use two phones, well actually one phone with dual sim.

Just my experiences as a tech, can't speak from the manager/owner side.