Business Owners, How Did You Grow Your Business? Who Were Your First Hires?

We are a small startup. Last year (first full year) we did just over 400k in sales. This year, we are at $359k in sales, so pretty much doubled sales.

The majority of the business is surveillance, mostly Dahua. We also do some access control and intrusion alarms.

But I can not do everything and am struggling with finding quality help. I have a couple of installers and they are pretty reliable but they are more of cable pullers. I have been through numerous service techs, and have yet to find the right one. I am getting better at screening, asking more technical questions, which I did not do with my last tech. Just looking at resumes, none seem to be remotely qualified.

I have spent a year looking for a tech. I have tried hiring people with no experience but potential and training them. I have tried hiring experienced techs.

Same thing with an office manager. Between COI's, contracts, invoicing, etc. there seems to be a ton of admin stuff to do. The current OM isn't cutting it. But I believe this position will be much easier to fill.

I just find myself spinning my wheels, double checking everyone's work (and finding errors), and working weekends.

Any suggestions on how to break this hamster wheel I am on so I can focus on running a business and marketing/sales?

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*****, ********! ******** **** nothing ** **** ****, often *** ******* **** of ******* * ********.

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**** *****, * ***********:

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**** ********, **** **** helps *** ******* ******* to *****'* ******.

*** ***** *** ** the *****. *** ******* guys **** **** ** me **** * ***** for ***** **** ** even *****, ***** **********... Everybody **** ** ******* for ***** ** * am *** ** ****.

** ** **** ** hitting *** **** ******* up ******.

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* ******* ** *** have ******* *** * little ***, *** * have **** ** ***** another $*** * **** isn't ***** ** **** or ***** **.

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**** ***** *** *** located **? *'* ******* to ******** *** ***** able ** **** ***. I ***** **** *** out ** **** *** on **** ******** ********* on ***** ***'** *******. Thanks

****: *** **** **** customers *** *** **** techs **** *** **** their ******** ***********. **** might ** * **** way ** **** ********, help **** ******** *** hurt **** **********.

*** **** **** ********* who *** **** ***** they *** **** ***** previous ***********. **** ***** be * **** *** to **** ********, **** your ******** *** **** your **********.

***** **** **** ** a **** *******, **** a ********** *** *** for * **** ** do * ***** *** for ***. ** **’* worth ******, ******** **** him **. *** *** to *** *** ***** or ****** ;)

** ** * *** of "**********" **** ***** integrators ** * **** to ***** ** **** the ******* ***** ** view. ************ ****** *********** by "********" *** ***** of ******* *********** **** into ********* *** ** a ******** ** **** you *** ***** ***/*** techs ** * ****** bad ****. ** ***** be ************** *** ** just ****** ***! ** you **** ** *** an *********** **** **** a **********, ******* * head ****** (*** ** one) **** ***** ********* reach *** ** *** techs ** *********** ** see ** **** **** an ******** ** ****** change. **'* ***** ** cost *** *** ** least *** ***'* ***** your ******** *** ** the "***** ****" **** which ** **** ***'* be ***** ** *** took #*'* ******.

""***** **** **** ** a **** *******, **** a ********** *** *** for * **** ** do * ***** *** for ***. ** **’* worth ******, ******** **** him **.""

** ** *******, * find **** ********** *** ethical. **** *** *** professional, *** *** **** the ***. ... *** this ** ** ******** opinion ** * ******** professional.

******** ** * **** world *** ***** ***** like **** **** **** back.

******* **** ** ** think ** **** ****** you **** ** **** field. ***** **** ** them *** ******* *** a *** ***. ** best ***** **** ****** I **** *** **** than ** *****.

** *** *** *** many ****** ** *** have ***?

*****, * *** *** ****** ** **** "********"

* ******* *** *** change **** ****.

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** * **** ****, we *** **** ****** to ***** ***'* *** most ** *** ********* such ** ******* **********, alarm ************. *** ***'* are ******* ** *** admin **** **** ** getting *** ******* *************, COI's, ******** ******* ***** off ****** *** ********.

** **** *** *** age...this ****** ***** **** chances..."we ** *** **** any *******/****, ***."

*** ***** **** ** offer * *** **** can ********** *** **** having ** *** ***** own *********.

*** **** * ***** ******** **** * ********* ****** *********?

** *** *** ****** to *** ** ** hour, *** *** ****** to *** **-** ** hour **** *********

** **** ** *** do **** **** ******* employees ****** $** *** hour *** **** ** take * *** *** if **** **** *********?

** **** ****** ** think ******* *** *** instead ** ***** **** set ** ****** * guy $**/** **** * possibly **** ********** ************ package ***** ** ***** pay *** **** ***** benefits. * ***** ** can ****** ** **** given *** ******* ********* and ******* ****.

*** ******** ** ***** and ** ***** ** easier *** *** ** do ** **** ** would ** * ******* with **** *********. ** just **** ** ***** 2 ******. ** *** he **** *** * other ******, * ** which *** **** **** to *** ********* *** (the */* ********* ******). His ***** **** *** not ****** $** **** what * ******. *'* be ******* ** *** installers *** ********** **** time *** *** **** say **** ***.

**** ** *** *** the *** *** $**/** and ******* ********* ******** to *** * *********, that ***** **** ** overall ******* ** *** employer **** ****** *** guy $**/** **** ** insurance ** *** *******. You ***** **** ******** paying **% ** *** insurance ** **** **** which * ** ****** sure ***** ********** ** overall ******* ** *** as ** ******** **** paying *** *** **** $25/hr **** ** *********.

*** *** **** ***** some **** ** *********** based ************ ** *** of **** ******, **** to **** ********* ********** that *** ****** *** company **** *** ****** they **** ** *** get **** *** ** the ******* ** **** being **** **** **** a *** *** ***** to *** * ******** task **** ***** *** and ******* ** **** of * **** ***** everyone ***** ********* ** be ***** *** ***** a ******

* **** * ****** ** ********** *** **** *** ****** reliable

*********** ****

* **** **** ****** ******** ** ******, ****** ******** ********'* work

** **** *** **** ** ******** **** **** **** ** on ****, *** **** *******'* ** **** ****** *** ***, that ****** **** ** * ***** ***********. ***, **** **** to ** ***** ******* *** *********** ** *** **** **** to **-***** ***** **** *** *** ****, *** ** **** cant *** **, **** **** *** **** ******* *** *** quality ****.

*** *** ****** **** **** **** ***** **** ***. ** not **** **** **** *** *** **, *** $**/** ** quite **** *** * ******** *********, *** **** *** ********** lowering **** ****** *** ** *** *** ***** ******** **** as ****** ********* *** ****. ********* ** *** **** ** stock **** ***** ****** ** **** *** **** ********* *** rid ** ******** **** ****, **** ***** **** *** ***** out ** *** *****. * ***** **** ********* ****** ** make * ****** ******** *** **** *****. * **** **** is ********* ********** ** **** **** ** ******** *** ** have **** ********* *** *** ***** ********** **** ***** *** they **** **** ** ***** ** **** *****, ******* **** 8am ** **** *** **** ****** *** **** **** **** people. ********* **** ********* *** ************* *** *** **** ****.

** *** **** ** ******, **** ** ****#* **** ***** ** ***** ** ***** * **** **** can ******* *** **** ******* ** **** **** *** *** put *** ** *** **** ** **** ** ***** ********, **** ** **********. ** ********** *** ** ********* ** you, * **** ***** *** **** **** **** **** ******* yet, ******* * *** **** ** **** **** ******** ****** and * ***** ******* ******.

**** ** **** ********* ******* ******** ****** ** ** **** as *********** ** *** ******** **** ** **** ****** ** train **** ** *** ** **** ****.

*** ****, * ******* ** ** **** **** ** ******** and **** ***** ** ********** **** **** * **** **** my #* **** ***. ** ** *** ** *** **** successful ******** ** * ******** *****, ******* **** **** *** leave *** ****** *** * *** *****, ****, ** *****, that ********** ** ***** ***** **** ** ** ** *** were ***** ********. ** **** ****** *** ** *** **** and ***** ***** *** *** *** ***** ** **** **** business ** ******* ** ******* ****** **** * ******* **** your **** *** *** ****** ** **** ** **** ***** tasks. ** **** ********** ********* **** **** ******** **** **** set **** **** ***** *******. **** ** *** ***** ****, we **** ********** ********* *** ***** ****** ****** ** ** this **** *** *** *** ***** ** *** ******** ** still ****** ** **** ** **** **********, ******* **** * dawg **** ******* ** ******* *** **** **** ***** **** for *****. *** ****** ***** ** ******** ***** **** ******* like * ****, *** **** **** ** ***** *** *** your **** ***** **, *** *** **** **** ** ** that *******!!! ** ********* **** ** *** **** ** **** above ******** ** ** "*** **** **** *****" ***** **** your ****** ** *** ***** ********* ****** ******* **** ** this *****! **** ****!

********, * ******* * have ****** **** **** to *** ** *** together *** ***** ****. I ***'* **** * profit *** ** ****** is... **** * ******** could ***** **** **** if * ****** ** McDonalds... * **** *** money ** *** ******** by ****** ** ****** manager, ******* **** ***. I **** * *** of ******** *** * <1M *******. *** **** is ** **** *** right **** ** ***** so **** * *** focus ** *****/********* *** running * ********, *** working ** **.

** ********** **** *****, run *******, ***. **** are **** ** ****, but **** *** *** the **** ****-*****. *** that ** ****. **** do *** **** $**/****.

**** * **** ** the ********* *** *** is ***** ** *** all *** ********* *** passwords *** ****** *******, update ******** ** *****, answer ***** ***** ******* up * *** ***** 6 ****** ***** *******, remotely ********* *** ******* at *****, ********* *********, program ** ****** ******* system, ***** *********, **** solutions/products *** ******* ****** requests, ***

********* *** ****/**** **** guy. ******* ****** **** back ** **.

** **** **** **** had *** ****** ***** and *** ******** *** to **** ** ** me ** ********. ** is ** ****** ****.

* **** ***** *** out ** ******* **-*** Dahua ******* ** * do *** **** **** tech ***.

* ** *** ****** check ** **********. ********* I ** **** *** do **** **, ** keep **** ** ***** toes *** ****** ** I **** *** ******.

**** * *** ****** checking, * **** ** my ******* **** *** office *******. * **** realized ** ****** ** alarm ******* ** * months ***, *** **** have *** **** ******/******* for ********** ** ***** based ****** *******. ** had ** ******* **** a ****** ***** *** at ***, (*** ******* account) *** *** " We **** ****** **** property, *** ** **** an ***** *****" *** things *** **** ** a *****, *** * little ******* *** **** the **** *******, *****, there ** ** ********** agreement.

**** ** ***** ********* are *** ****** *** I ** ******* *** new ****.

****, **** **** * few ***** **** **** that *** ****** *** me ********** ** *** posting *****. *** **** a *** **** **** attention ** ***** *******. On *** ******* *****, you **** *** ******** of **********. **** *** need ** ** ** in *** **** ** your *** *******, *** that **** **** * cover ****** ********** *** they ***** ** * perfect *** *** **** job *** *** ***** info *** *** **** to ***. **** **** eliminate **-**% ** ********** because **** ** **** are **** ********* *** applications ** *** * job *** *** **** reading **** *******. *** the ****** *** *** actually **** **** *** posting, *** *** **** sort **** *** ** looking ** *** *** actually **** *** ******* sentences ***/** *** ******** cares ***** ******* * well ******* *** ********. That **** ******* **** down **** ****. **** you **** **** ********** to **** ****. **** them **** *** ** a ******** ****. ** they *** **** ** calling ***, **** *** done. **** **** ** call ***, **** **** good ***** ********* ***** for **** ** *** how **** ***** ** the *****, ******* * good **** **** ** talking ** *** ***** alot. **** ** ****** you ***** **** ** for ** *********, ***** if **** *** ****, they *** ****.

**** *** **** ****, its **** ********* **** they **** * ***** list ** ************ *** the **** ******* *** better. **** *** ** they *** *******, **** should **** ************ *** they *** *******. * could ** **** **** more *** **** **** sure *** **** *** expectations ** ***** ** possible

***** *** *** ******* for *****? **** ** your **** **** **** company? *** ***** ** you **** ** ****?

**** **** **'* ** years ***** * ******* my ******* *** * have **** ** **** shoes. **'* *** **** but * *** **** 19 ****** ** ***** and * **** ** hiring * ** * more ****** *******. ** last **** *** * project ******** *** ** fantastic. ** **** ** the ****** ** **** the *** *** ******* how ************ * *** explaining *** *******, **** we **** **** *** where ** *** *****. He ******** ******* *** to ** ** ******** so ****** ** ******* yourself *** *** ****.

** * ***** ** it *** **** ***** I ***** **** *********** our ******** ***** ****** to ******* **********. **** is *** ****** *** goal **** ****. ******** our ******** ***** ** we *** ******** ** much ** ** *** and **** *** ** our ****** ** *** the **** **** ******** designs. *** **** **** you *** ***** *** design/quotes *** **** * look ** *-*****. * can ****** ******** **** to *** **** **-** connector ** ******* **** missed *** ***** ******* has * ******** ****** so *** **** *** complete *** ************ ******* how *** ******** **. The **** ****** * give ** ***** *** less **** * **** to ***** **** **** explaining *** ** ** the ******* ***** ***'* me ***** **** ******** and **** ** *** business ****. **** **** Dtools ** ******* ****** the ****** ****** ******** and ******** ******** ** my ***** **** *** build ******* ** **** as * *** **** out ** ****** ** do *** ****** ** myself. **** ********* ** think *****.

* ** **** ******** on *** *** **** about **... :) *** and * *** ** in-depth ***** ************ **** week * *****.

* **** *** ** Craigslist *** ******, *** I **** **** ****** on ******** *** ***** level ***** ** *****. I **** *** ** ad ** **** *** xxx ********* ** ******* job ***** **** ** response. ** **** **** ads ****** ** *** boards ** ***** **** schools

***** *** * ** looking *** **** **** with *** *** ****** I **** ** ** individual **** ** ***** but *** ** *******.

*** *** ******* *** nail ** *** ****. So **** ***** ********* with **** **** *****/*.

******* **** ******** ** food *** * ****** production **** **** **** you *** ***** *** want ** ******* ** prospects.

**** *** **** **** taste ******, *** *** whole ***** **** **** is **** *** **** and *** ********.

******* ** ** *** others **** ****** ** pick ** ** *** defend **.

******* *** ******* **** to ** *** **** is * **** ***** as *** *** ** competing **** *** ******* bidder *** ******* ***.

***** **** ******, ** can ******. **** ***** the ****** *** ************ system **** ** ** place. **** ****** ** who ** ************ **** company *** ****** *** their ********* ** ******* can **** *** ****.

**** ***** *** **********...** is ** ************.

**** **** ***!

* **** ******* ** business ** ******* ***** having **** ** *** industry *** ** ***** and *** ***** ** doing **% ** *** work *** **% ** the ******. * **** it *** *** *** up ** ******* ******* at *** **** ******* so * *** ** see *** ***** ******** on *** ****** ****. I **** **** ***** good ** ** ***. It ** **** ** and * *** **** I *** **** *** there, ** **** **** employees ***. * **** for ******** **** **** the ****** ********* ** I *****'* *** ** focus ** ***** **** much. *** ******* ******* I **** **** ** technicians ** *** "********** effect" ** **** ****. Older ***** *** **** hard *** *** **** to ***** *** *** IP ***** ********** *** the ******* **** **** grew ** **** ********* do *** **** ** work ****. *'** *********** and ******* ** ** somethings ** **** ********* that **** **** **** what *** **** *** going ** ****** (******, extreme **** ***********, ******* cable *****, ***.) *** after * *** ***** they ***** ****** *** and **** ** ***** phones ***** ****** **** get *** *** **** they *** ******* ******** after * *****. *** on *** **** **** you **** * ** year ******* *** *** to ** * ***** 2 **** *** **** requires ***** *********** *** they **** *** * hours ***** ******* ** the *** ** ***** screen. ** ** * constant ********* *** ****** to **** *** ***** attitude ** ******* ** crawl ******* ****** *** able ** ** ****** programming. **** ** *** time ** **** ** being *** ********* - one *** ******* *** one *** ***********. ** I ** ****** ** take **** ** ** either *** ** ****.

*** ******** **** ********** been * **** ******. With **** ** *** bigger ********* ******** * take **** ******* *** some ** *** ****** benefits ** ** **** to **** **** ***** that ***'* **** ******** you ****** *** ***** the **** *****. ****** insurance ** *** ** the ******** *** * small ********. * ***'* even ****** ** *** my *** ****** (**** and * *** **** self ********/*** **********). **** they ***** *** ** $1-2k * *****, ** isn't **** * "***** amount" **** *** *** adjust ***** ******** *** by. ** *** *** scales, $**-** *** ***** pullers *** ***** **********, $12-18 *** ***** **********, and $**-** *** *********** installers, *****, *** ******* techs. * ***** **** is ****** ****** *** Texas. *** ** **** $5-15 ****** **** *** basic ****** **** **** off *** *** ******* insurances/licenses *** ** ****** to *** ****** ********* keeping ******* ** **** time ** ** ******** that **** **** ***** than * ****** *****. Most ****** **** *****'* ran * ******** ****** about *** ****** **** part. **** **** *** the $**/**** *** ***** that's *** *** ** installer. ** ** ******** more **** $**-$**. ** at ~$**/******* **** ** bids, ****** *** ** three ********** *** * lead ** **** ****** to *** **** *** profit ** **** ***** can't ** *** *** in *** ****** *****.

** **** ****, *'** had * *** **** trying ** ****** *** each ***** ****** ******* capabilities *** **** ** I *** *** **** properly. * **** ** as ** ********* ** I **** *** ** hour ** **** ****** equates ** ***** ** minutes ** **** **** you ****** ** *** multiple *** ******, ********/***** checks, **** ******* *********, and ***** ****** ** complain ***** *** *******/******/***. For **** ***** ** is **** ****. **** time *** *** ***** to *** *** ******** that ** ***** *** a **** **** ** install **** *** ** minute ****** *** ***** can ** ** ** 15 *******. ******* **** kind ** ******* **** other *** *** ********* the ******* ** ******* is ****, ** *** gets **** ** *** job, *** **** ********* prevail.

** *** *** * don't ****** ******** ** own ********. **'* **** a *** ******** ********** and * ** ****** learning! **** **** *** someone **** *** *** good *******, ** ******* to *** ***** **** you **** **** ***, and ***** **** "**" means.

******: **** ******* *** been ***** ** *** own **********:********** ******* ******* ****** Experience - "******** ********* Act ****** ** **** The ***** ******** ** Willing ** ***** ******* Attics *** **** ** Do ****** ***********"

******* ******* ********* ***** was ****, *** ** CCTV/security ***** ****** *** even **** ***********. ** adequate **********/********* **** ** able ** ******* ******** result ***** ****, ******* reminding **** ******* ** external ******** ***** *** from ****** **** ****, under *** ********** *** have ** ***** **** knowledge ** ********* ******:

***********
***********
****************
******** ** *********
**********
*****-********* ***********
*********
******
********* **********
******** ****** **** * can't ***** ** ***** now.

*** ****** **** *** that *** **** ***** are ******* ** ***** though ******/****** *****/******/********/***** *** spiders/fall **** *****/********/*******/*** *******/***********/**** to ***** *** ****/*****/****** paper/work ** **** ****** including *** ****'* ***** to *** ***...

*********, ***** *** *** options, *** ******* ** good:

*) **** ***** *** find * *** *** is *********** ** **** with *** *** **** him ******** ***** (***** take *** *****)

*) **** * ******** trades ****** ******** **, probably **** ******, * STEM ******* ******* *** is *********** ** **** with *** *** **** a ***** **** **** you *** *****

****** **** **** ***** techs ****** *** ****. I **** ** * technicians ******* ****+ ** the ** *** **** AND....most ****** *********** *** diagnose ****** ** **** the ****. ******** *********** in **** ******* *** make ** ** $** an **** **** ** overtime. ******* **** ** you ***** ***** **** revenue **?

********! ****** ** ***** a **** ** ****** the *****. (********** ****** works ** *****).

**..** ***** *** **** @ ** **. ***** 52 *****.

**-** ***** *** **** OT ** ** **. time ** *****.

*** ** ***** ********* DT ** *** *** hour ***** ** ******.

** *** ******* *** technician ** **** ******* out ******** * **** contact, ******** *** ** IPv6, ******* ** * database, ******** *******, ******** cameras, ******** ***** *******.

**************..******* **** *** ********* ACMS **** *****. *****, Lenel, ******** *****, ********, Genetec, ********. **** *** following ***, *****, *******, Milestone, ***********,********* ***** **** March.

******* *********** **** *****, Sec+, ***+, ***, ****, A+, **** ** ***** legacy **************.

*** ** ***...***** ***** like ****** ***** *******...******* on *** *****.

**** *****, ***** ** the ***?

***'* ******* **? **** go **** *** ** some ** *** **** center ******* ****...*** **** met ****.

**** ***** ***** ****** the ****. * **** of * *********** ******* 175k+ ** *** ** bay ****

*** ********** ******** *** of ******* *** $**** packages ** ******, ********, etc. ***** * ********* believe *** ***** ***** technicians, ****'* ******* * reflection ** **'* ******** situation. ****, * ******* apartments *** $*,*** * month, ***.

*****'* ********* ****....*** *** ** *** **** ** **, ****'* the ****? ********* ******** ** *** * **** **** ****** with *, *, *, * ******. ***** ** ** ****** may *** *** **% ** ****** *** **% ** **********.

"*****'* ********* ****....*** *** do *** **** ** be, ****'* *** ****?"

***'* *** ***** **** the '****' ****** ** the********** ** ****** *** - *** **** '********* else'...?

******* * **** ** mind, *** ***'* ****** any **** ** ******** plan.

******* * ******** **** to ****** (***** *** be ******** ** *** learn *** ******) *** will ****** **** ***** like *** *** ********.

*************** **** ***** *** good *** **** *** plentiful.... *** *** *** the **** **** ** being *** ** *** first ********** ** *** industry ********.

*************** **** ***** *** good *** **** *** plentiful....

** ** **** *** in ******* ******, “***** ****, ***** *****”.

** ******* ** **** access ** * ****** of **** ******** *** specialize ** ********* ********* workers. ******** **** ***** puller ** ***** ********* as ** *******. (******** manufacturer ************** *** **** to **** ** ** the **** ***** **** though ** *** ****** keep **** ***** ******* - ***** *** *** a **** **** ********** programming ******** ***** *** access ******* ******* ******* of * ********** ******) You *** * ****** more *** **** *** the ****** ******** *** the *******, *****, *********, HR ****** ****** **** off **** *****. ** work **** ********* *************. We **** **** **** their ************ *** ******* so ***'* **** ** explore **** *****/**** ** security ***** **** ***** supply. * ***'* ******** the ***** ** *** other ******** *** * know ****'** *** ***** so ** **** ****** searching ** **** ****. Those ********** **** *** the *********** ** ***** on * **** *** if **/*** *****'* **** out, ****'** ** *** firing *** ******* **** a ********* **** ***** away. ** *** **** one *** ****, *** can ******* **** **** full **** *** **** have ** *** * fee *** **** **, just **** "*******" **** so ****** **** ***** you ***'* **** ** lay *** *** .... you ***'* **** *** admin ** *******, ***** etc. ** *** ****** to **** **** **** and *** *** ***, just ***** ** ** in ***** ** *** the $$$ *** ***** on ******, ********, ********, etc.