World's Best Alarm System Guarantees?

Author: Brian Rhodes, Published on Oct 14, 2012

In the cut-throat intrusion alarms industry, guarantees can make or break deals. Few companies have guarantee policies as bold as ADT, who issue several incredible promises, including $500 reimbursement if a theft occurs and full reimbursement for up to 6 months. Are these policies empty sales tool fluff, or do they carry value and distinguish ADT in a crowed market? In this note, we break down each policy, explain them, and evaluate their value to end users.

ADT's Guarantees

******** *** *****'* ******* ***** ************ *** ********** *******, *** is * *****-******** ******* ******** **** ******** ******* "*** '* pop" *********** ***** ************ *********. *******, ****** **** ***** *********,*** ****** ******* ******* ************** ****** *** ****** *** ****:

  • ***** ********** *********
  • ***** **** ******* *********
  • *****'* ******** *********

** *** ******** ***** ** ******* **** *****:

Theft *********** *********

*** ********* ********* ******* ** *** "***** **********" ******. **** element ******** ** "*** ** *** ********'* ********* ********* ** to $*** ** *** ***** ** * ******** ***** *** alarm ****** ** *****". ****** ***, *** *********** ** ********** for **** ** *** ***** ****** ***** ** ******* ******* material ******.

--

******** *** '**** *****' ** *** ****** ******* **** *********** details:

  • "*** ** ********’* ***** *** ******* **** ******" - ********** ** *** ********* *** ***** ****** ********, the ******** ***** **** *********** **** ******* *** ****** ***** points **** ******* ********. **** ***** ** ********* ** ***** unless ********** ** *** **** ** * ****** ******.
  • "******** ** *** ** *** *** ** ******* ***** *** ADT *********** ******* ********’* *****" - *******, *** ******** **** ** ******* ** ******* and ********** ********. ************, *** ******** ****** ******* ** ***** the ******** ************ **** *** ****** **** ****.
  • "******** ******** *** **** ****** ** *** ********* ***** ******, the ****** ****** ****** ***** (**) **** ** *** ******** loss *** ***** ** ********** ** ********* *******" - *******, *** ******** **** ****** * **** **** of *******, **** *** ******* ****** ****** ** ********** ********* within ***** (********) ****. ***** **** ******** ************** *** ********* companies *** *******, ***** *** ** **** ********* ***** *** customer ******* *** **** ******** ** *** ********* ******* ** 3rd ******* ** **** ****** *********, ** ** ***** ** their ***.

******* *** ** ***** ********** *** *** *** ** **** hassle **** *** *****.

Money **** ******* *********

**** ****** ****** ** ****** *** '************ *********' ****** ** 6 ******, ********* ********** ********** ****. ***** *** ***** ** this ******* *** ****** $**** ** ***** **** ****, **** large ************ ********* *** **** ** ***** ** '** ********* asked'.

*******, *** **** ***** ***** *** *** ******/***** ** '***' things *****:

"** ****** *** *** ****** ********* ************ ** *** ****** to ******* *** ************/*******-******* *******, ** **** ****** *** ************ ****** and/or *** ********** **** **** ***** ** **** ********* ** resolve **** ********."

**** ** ******* *** * '** ********* *****' **** ******, ****** *** *** ***** *** ***** ** refuse ******* ***** *** ***** **** **** ******** *** ************/******* issues.

Mover's ******** *********

*** **** ********* ** *** ******:

--

*** ***** ****** ** **** ****** ** ** *********** ** existing *** ******** ***** **** ********** ** ***** **** *** company ******** **** ****. *** ******** ****** **** *** ****** is ******** ** * "**** ******** ******, **** *** ********** 10% ** ******** ********* (** ** $***)".

*** *********** ** **** ****** ** **** *** ******** **** have **** **** *** *** ** ***** *** ***** ***** before ******, *** **** **** * ******* ******** *** ** months *** ********** *** *** ******.

Manned ******** **********

******* ********* ** ** ***** '****** ********' ****** * ******* period ** **** ** ***** *****. ** **** *********, *** service ********* ** * **** ***** ******** ****** **** *** system ** ******* *** *** ********* ********** ****** ****** ** other *********** *** *******. ** **** **** ** ******, '***** alarms' *** *** *********, *** **** *** ********* **** *********** municipal *** *********** ** **** ********** *********. 

**** ******* ** ******* ** ******** *******/************** ***** ** ****** within * ********** ****. *** *******,********* ************** **** * ******* ** *********, ****** *** ********** * '5 ****** ***** ********' ** *** ***** ********. ******* *** guarantee ** ******* ******* ** ***** ** ***** ******** ********, the ******* ** *** ******** ** * ******** *****. *******, despite (** ******* ******* **) *** *********** ** *********, *** same ******** ****** ** ******* ** * ***** ***** ******* and ** * ********** *** *********** ******** *** * ******* player.

***********

*** *** ********** ***** **** ******** *** **** **** *********** conditions **** *** ***** *** ********* *** ******* ***** ** them. *** ********* ********* ** ********** ** **** *** ********** who **** ***** ******** ***, ** ******, ** ******* ** a ****** ***** ******.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

IP Networking Course May 2017 on Apr 21, 2017
NOTE: Registration ends this Thursday. This is the only networking course designed specifically for video surveillance professionals plus it...
Ring Floodlight Cam Tested on Apr 20, 2017
Ring has released their latest entry, the Floodlight Cam, calling it the "Evolution of Outdoor Security", touting motion activated floodlights,...
Hide or Show Models on Quotes - Integrator Statistics on Apr 13, 2017
Customers like to know what they are buying, but they might use an integrator's detailed quote to shop the system designed. This is a challenge...
Bosch B-Series Intrusion Tested on Apr 10, 2017
Bosch is one of the biggest names in intrusion but their B-Series panels, targeted at smaller site installs and available through distribution, are...
Ring Solar Stick Up Camera Tested on Apr 04, 2017
We bought and tested the Ring Stick Up Camera along with the Solar Panel accessory. Inside we report our test result...
Deep Science - Active Threat Cloud Monitoring Startup on Apr 03, 2017
Deep learning for $2 a day for a system that automatically detects guns and masks, alerting the police to robberies and threats? A US startup is...
Burglar Alarm Strobes Guide on Mar 31, 2017
Strobes provide visual notification of alarm incidents, as sirens are used to give audible notification. Using a strobe gives alarm users and alarm...
Cap Connector "You Can't Screw Up" Profile on Mar 31, 2017
One company, CaP Connectors, is marketing their coax connectors as “The 30-second Connector You Can’t Screw Up”, by claiming to combine the best...
2Gig Intrusion Megatest (GC2 & GC3 Panels Tested) on Mar 28, 2017
2Gig is one of the most widely used intrusion systems, with two product lines that are the main offering of many alarm companies, huge national...
Simplisafe Warns Customers About Alarm Fines on Mar 17, 2017
Simplisafe markets themselves as a 'better way' than traditional professional alarm companies. However, in one key way, Simplisafe hides the...

Most Recent Industry Reports

IP Networking Course May 2017 on Apr 21, 2017
NOTE: Registration ends this Thursday. This is the only networking course designed specifically for video surveillance professionals plus it...
PureTech Video Analytics Examined on Apr 21, 2017
PureTech's analytics were chosen for a US border protection system (see related post), which the company claims no other analytics vendor was able...
US Border RVSS / Video Analytics System Examined on Apr 21, 2017
US Customs and Border Protection has been rolling out a video analytics-based detection system along the US/Mexico border, with detection ranges...
Beware The "Hit List" Ranking on Apr 21, 2017
The hit list. Kirschenbaum's recent newsletter complained about a 'hit list', bemoaning how a company took aim at ADT. Alas, that's the Google...
Ring Floodlight Cam Tested on Apr 20, 2017
Ring has released their latest entry, the Floodlight Cam, calling it the "Evolution of Outdoor Security", touting motion activated floodlights,...
Lenel President Is Out on Apr 20, 2017
Lenel's challenges continue. Now, Lenel's President is out, suddenly. This follows increasing challenges for the company who has broadly upset...
Dell EMC Surveillance Division Profile on Apr 20, 2017
With revenue growth from traditional IT customers slowing, Dell has set a focus on the security industry as a market where the company can offer...
PatriotOne Deep Neural / Radar Weapon Detection Examined on Apr 19, 2017
The bodyscanner/weapons detection sector has seen several new products, some using advanced approaches like metamaterials (Evolv) or terahertz...
Failing at Marketing, "ALL HIKVISION PRODUCTS" On Sale on Apr 18, 2017
The ballerinas are out. The price cuts are back. Hikvision is struggling to build a premium brand (i.e., 'The Art of Video Surveillance') so...
Axis Network Horn Tested on Apr 18, 2017
We bought and tested the Axis network horn C3003-E, examining setup and calibration, event audio, VMS integration, and sound pressure levels...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact