What Duties Do Guards Have Watching CCTV?

By: John Honovich, Published on Jan 21, 2011

A woman fell into a mall fountain while security guards sat and laughed. Not only did they fail to respond, they posted a video online showing the fall and sharing their happiness. Here's the original video:

Clearly, the guards are wrong to disclose security evidence. Indeed, the guard service company has fired the guard who shared the video. Regardless of what else happens, this is a black eye for US Security Associates, a large organization reporting over 30,000 employees.

Beyond this, the woman is considering suing the mall. As ABC news reports:

"She has hired a lawyer to explore whether someone should have come to her aid rather than posting her image on the Internet."

Guards have standard operating procedures. Patrons have an established expectation that security forces will aid them (or request aid from the authorities) if they detect problems. In this case, it appears that not only did the security organization not provide aid, they laughed at the patron's plight.

This raises another question: Is the guard service or mall liable for defaming the woman's character? On the one hand, the guards (or people providing the voiceover) does not make any explicit claims or accusations against the woman. On the other, this data/evidence is expected to remain private.

1 report cite this report:

Stopping Surveillance 'Videojacking' on Feb 16, 2011
A rising fear among security professionals is that surveillance video can be 'hijacked' and put on the Internet, resulting in embarassment or worse...

Related Reports

Latest London Police Facial Recognition Suffers Serious Issues on Feb 24, 2020
On February 20, IPVM visited another live face rec deployment by London police, but this time the system was thwarted by technical problems and...
London Live Police Face Recognition Visited on Feb 13, 2020
London police have officially begun using live facial recognition in select areas of the UK capital, sparking significant controversy. IPVM...
Clearview AI Alarm - NY Times Report Says "Might End Privacy" on Jan 20, 2020
Over the weekend, the NY Times released a report titled "The Secretive Company That Might End Privacy as We Know It" about a company named...
Covert Elevator Face Recognition on Oct 24, 2019
Covert elevator facial recognition has the potential to solve the cost and complexity of elevator surveillance while engendering immense privacy...
TMA Apologizes to Amazon / Ring on Aug 23, 2019
Not only is Amazon / Ring making major incursions into the residential security market, the organization representing the biggest incumbents, The...
Kidnapping Victim Rescued With Video From Ring Doorbell Camera on May 24, 2019
A kidnapping victim was rescued within 24 hours, with the police crediting video from a Ring Doorbell camera as key to solving the case. A girl was...
Amazon Ring Public Subsidy Program Aims To Dominate Residential Security on May 20, 2019
Amazon dominates market after market. Quitely, but increasingly, they are doing so in residential security, through a combination of significant...
Bastille Cell Phone Tracking Profile on Apr 30, 2019
Is tracking someone by their cellphone the next generation of surveillance? Bastille is a US startup which tracks people by their cellphone or...
Verkada Wins $783,000 Memphis Deal on Apr 29, 2019
The US city, most famous in video surveillance for standardizing on Hikvision, has issued an RFQ for 962 Verkada cameras due Wednesday, May 1,...
Hikvision AI Problems Criticized By Chinese Publication on Apr 09, 2019
Hikvision's facial recognition works poorly, causes delays and worsens learning, according to a new investigation by one of China's leading...

Most Recent Industry Reports

Viakoo Presents Cyber Hygiene for Cameras on May 28, 2020
Viakoo presented its 'Cyber Hygiene' and 'Service Assurance' products at the April 2020 IPVM New Products show. Inside this report: A...
Seek Scan Thermal Temperature Screening System ReTested on May 28, 2020
Now that IPVM has tested Dahua, Hikvision, and Sunell, we are returning to Seek, the first blackbody system we tested and retested it with our...
Directory of 106 "Fever" Camera Suppliers on May 28, 2020
This directory provides a list of "Fever" scanning thermal camera providers to help you see and research what options are available. There are...
Fever Cameras Are Medical Devices, Per The FDA, Dahua, Feevr, Hikvision, InVid Contrary Claims Are False on May 28, 2020
Fever cameras are medical devices, despite what euphemisms various sellers use. The US FDA clearly categorizes them as medical devices and...
Wyze Raises $10 Million And Seeks Services Expansion on May 27, 2020
Wyze has raised $10 million, the company's first disclosed raise since the $20 million announced at the beginning of 2019. Inside this note,...
Startup Videoloft Presents Cloud Storage on May 27, 2020
Videoloft presented offsite cloud storage at the May 2020 IPVM Startups show. A 30-minute video from Videoloft including IPVM...
Directory of 300+ Fever Camera News Reports Globally on May 27, 2020
This global directory tracks 300+ articles about thermal cameras used to detect fevers in response to the coronavirus pandemic. Articles are...
Integrators Rising Against Coronavirus on May 27, 2020
IPVM integrator statistics make it clear - Coronavirus's impact on business is lessening and many are anticipating even better news in weeks...
Netposa Stock Surges 46% After US Human Rights Abuse Sanctions on May 27, 2020
Last Friday, the US government announced it would sanction PRC video management provider NetPosa for being "complicit in human rights violations...
LILIN Presents NDAA-Compliant P2 Cameras on May 26, 2020
Merit LILIN presented its NDAA-compliant P2 camera series at the April 2020 IPVM New Products show. Inside this report: A 30-minute video...