What Duties Do Guards Have Watching CCTV?

By: John Honovich, Published on Jan 21, 2011

A woman fell into a mall fountain while security guards sat and laughed. Not only did they fail to respond, they posted a video online showing the fall and sharing their happiness. Here's the original video:

Clearly, the guards are wrong to disclose security evidence. Indeed, the guard service company has fired the guard who shared the video. Regardless of what else happens, this is a black eye for US Security Associates, a large organization reporting over 30,000 employees.

Beyond this, the woman is considering suing the mall. As ABC news reports:

"She has hired a lawyer to explore whether someone should have come to her aid rather than posting her image on the Internet."

Guards have standard operating procedures. Patrons have an established expectation that security forces will aid them (or request aid from the authorities) if they detect problems. In this case, it appears that not only did the security organization not provide aid, they laughed at the patron's plight.

This raises another question: Is the guard service or mall liable for defaming the woman's character? On the one hand, the guards (or people providing the voiceover) does not make any explicit claims or accusations against the woman. On the other, this data/evidence is expected to remain private.

1 report cite this report:

Stopping Surveillance 'Videojacking' on Feb 16, 2011
A rising fear among security professionals is that surveillance video can be 'hijacked' and put on the Internet, resulting in embarassment or worse...

Related Reports

UK Camera Commissioner Calls for Regulating Facial Recognition on Apr 15, 2019
IPVM interviewed Tony Porter, the UK’s surveillance camera commissioner after he recently called for regulations on facial recognition in the...
Verkada Wins $783,000 Memphis Deal on Apr 29, 2019
The US city, most famous in video surveillance for standardizing on Hikvision, has issued an RFQ for 962 Verkada cameras due Wednesday, May 1,...
Kidnapping Victim Rescued With Video From Ring Doorbell Camera on May 24, 2019
A kidnapping victim was rescued within 24 hours, with the police crediting video from a Ring Doorbell camera as key to solving the case. A girl was...
GDPR / ICO Complaint Filed Against Dahua on Jun 27, 2019
IPVM has filed a GDPR complaint against Dahua UK's facial recognition conducted at their booth during this year's IFSEC show. In this post, we...
New GDPR Guidelines for Video Surveillance Examined on Jul 18, 2019
The highest-level EU data protection authority has issued a new series of provisional video surveillance guidelines. While GDPR has been in...
First GDPR Facial Recognition Fine For Sweden School on Aug 22, 2019
A school in Sweden has been fined $20,000 for using facial recognition to keep attendance in what is Sweden's first GDPR fine. Notably, the fine is...
Covert Elevator Face Recognition on Oct 24, 2019
Covert elevator facial recognition has the potential to solve the cost and complexity of elevator surveillance while engendering immense privacy...
France Declares School Facial Recognition Illegal Due to GDPR on Oct 31, 2019
France is the latest European country to effectively prohibit facial recognition as a school access control solution, even with the consent of...
Arcules CEO Retracts False GDPR Claim + Dahua and Milestone Claims Examined on Dec 03, 2019
Arcules CEO has retracted a false claim about his organization being a "fully compliant GDPR company" after IPVM reporting (Arcules CEO Threatens...
Clearview AI Alarm - NY Times Report Says "Might End Privacy" on Jan 20, 2020
Over the weekend, the NY Times released a report titled "The Secretive Company That Might End Privacy as We Know It" about a company named...

Most Recent Industry Reports

Video Surveillance 101 Course - Last Chance on Feb 20, 2020
This is the last chance to join IPVM's first Video Surveillance 101 course, designed to help those new to the industry to quickly understand the...
Cheap Camera Problems at Night on Feb 19, 2020
Cheap cameras generally have problems at night, despite the common perception that integrated IR makes cameras mostly the same, according to new...
Milestone Launches Multiple Cloud Solutions on Feb 18, 2020
Milestone is going to the cloud, becoming one of the last prominent VMSes to do so. Milestone is clearly late but how competitive do these new...
Video Surveillance Architecture 101 on Feb 18, 2020
Video surveillance can be designed and deployed in a number of ways. This 101 examines the most common options and architectures used in...
UK Stands Behind Hikvision But Controversy Continues on Feb 18, 2020
Hikvision is exhibiting at a UK government conference for law enforcement, provoking controversy from the press, politicians, and activists due to...
IronYun AI Analytics Tested on Feb 17, 2020
Taiwan startup IronYun has raised tens of millions for its "mission to be the leading Artificial Intelligence, big data video software as a service...
Access Control ADA and Disability Laws Tutorial on Feb 17, 2020
Safe access control is paramount, especially for those with disabilities. Most countries have codes to mandate safe building access for those...
ISC West 2020 Removes China Pavilion, No Plans To Cancel Or Postpone on Feb 17, 2020
ISC West plans to go on next month, amidst concerns over coronavirus. However, the Asia / China Pavilion has been removed, show organizers...
Hanwha Wisenet X Plus PTRZ Tested on Feb 14, 2020
Hanwha has released their PTRZ camera, the Wisenet X Plus XNV-6081Z, claiming the "modular design allows for easy installation". We bought and...
PRC Warns Against China Video Surveillance Hacks, Hikvision Targeted on Feb 14, 2020
Hackers are targeting China video surveillance manufacturers and systems, according to the PRC's main cyber threat monitoring body. The hackers...